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it support specialist l1

Noventiq WLL

Purpose, Essential Duties and Responsibilities:<ul><li>Provide first-line technical support to employees and end-users, including troubleshooting hardware, software, and network issues.</li><li>Provide day-to-day technical support to end-users on IT-related issues, including hardware, software, and network problems.</li><li>Respond to user queries via email, phone, or in person, ensuring timely and effective resolutions.</li><li>Assist in setting up and configuring computers, printers, and other peripherals for new users.</li><li>Install, configure, and update operating systems and software applications.</li><li>Log and track IT support tickets, ensuring timely resolution of issues and escalation when necessary.</li><li>Assist in troubleshooting basic network connectivity issues (LAN, Wi-Fi, VPN).</li><li>Maintain accurate documentation of support processes, issues, and resolutions.</li><li>Actively participate in training programs to expand technical knowledge and skills.</li><li>Assist in the management and tracking of IT hardware and software inventory.</li><li>Perform additional IT-related tasks as needed to support the IT department.</li></ul>Qualifications / Certifications<ul><li>Educational Background: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Experience: Fresh graduates or candidates with minimal experience are welcome to apply.</li><li>Experience with basic network troubleshooting (TCP/IP, DNS, DHCP).</li><li>Prior experience in an IT support or helpdesk role (internships or projects) is a plus.</li></ul>Job Type: Full-time

IT Support Specialist (L1)

We are seeking a highly skilled and customer focused End User Support Engineer to lead and manage daily end-user support operations. This role requires hands-on troubleshooting, escalation handling, ticket management, and close coordination with internal teams to ensure seamless IT support for employees. The ideal candidate should have strong communication skills, a proactive mindset, and the ability to prioritize issues effectively.Purpose, Essential Duties and Responsibilities:<ul><li>Serve as the first point of contact for end-users seeking technical assistance via ticketing systems, email, or in-person.</li><li>Provide L1-level technical support for desktops, laptops, printers, mobile devices, and other peripherals.</li><li>Troubleshoot hardware, software, operating system (Windows/Mac).</li><li>Troubleshoot basis network related issues.</li><li>Manage day-to-day support requests, incidents, and service tickets; ensure timely resolution and proper documentation.</li><li>Coordinate with L2/L3 teams for escalated issues and follow up on pending items.</li><li>Install, configure, and maintain end-user hardware and software as per company standards.</li><li>Support common applications like Microsoft 365, Outlook, Teams, Zoom, and standard business productivity tools.</li><li>Perform user account management (AD, O365), password resets, and access provisioning.</li><li>Maintaining daily backup checks and validation.</li><li>Maintain asset inventory and update records for hardware and software deployed.</li><li>Educate users on basic IT practices, security protocols, and self-service tools.</li><li>Ensure SLA adherence and contribute to periodic reporting of support metrics.</li></ul>Required Skills &amp; Qualifications:<ul><li>5+ years of experience in a desktop support/helpdesk or end-user support environment.</li><li>Strong knowledge of Windows OS (7/10/11), macOS, and Microsoft Office 365.</li><li>Familiarity with Active Directory, O365 and basic networking</li><li>Hands-on experience in hardware troubleshooting and software installations.</li><li>Excellent interpersonal, communication, and customer service skills.</li><li>Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.</li></ul>Qualifications / Certifications<ul><li>Educational Background: Bachelors in computer science / engineering graduates with IT major</li><li>Microsoft 365 Fundamental Certification.</li></ul>Job Type: Full-time

Senior End User Support Engineer

Omantel

<div>
 
 Role Purpose
 
 
 
 Safeguarding the organization's information systems, networks, and data from cyber threats, vulnerabilities, and unauthorized access and provide technical support to ensure the implementation of security controls as per the national and international standards.
 
 
 
 Position Information
 
 
 
 
 Title: Senior Specialist, Cybersecurity
 
 
 
 <ul>
 <li>
 Unit: GRC
 </li>
 <li>
 Division: Corporate Security
 </li>
 <li>
 Location: HQ
 </li>
 <li>
 Grade:
 
 
 </li>
 </ul>
 Specialist: P7
 
 
 
 Minimum Role Requirements
 
 
 
 <ul>
 <li>
 Qualification: Bachelor in relevant field
 </li>
 <li>
 Relevant industry certifications such as GCIH, CEH, CND, OSCP, ISO27001, etc. is preferable
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Specialist: 3 with Bachelor
 
 
 </li>
 </ul>
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Analyze organization's cybersecurity defense policies and configurations to evaluate compliance with regulations and organizational directives.
 </li>
 <li>
 Ensure incident identification, assessment, quantification, reporting, communication, mitigation and monitoring.
 </li>
 <li>
 Support threat and vulnerability analysis and cybersecurity advisory services and recommendations.
 </li>
 <li>
 Ensure that cybersecurity improvement actions are evaluated, implemented and reviewed as required.
 </li>
 <li>
 Responsible to ensure security compliance requirements from TRA/and security standards
 </li>
 <li>
 Provide timely and relevant update on security incidents, trends, analyses, response resolutions and any other relevant information required.
 </li>
 <li>
 Evaluate and assess the corporate security architecture and ensure that it is compliant with the best security practices and standards.
 </li>
 <li>
 Gather the data intelligence from various sources (internal and external) to proactively identify vulnerabilities and/or any issues and rectify it accordingly.
 </li>
 <li>
 Identify, assess, and prioritize cybersecurity risks.
 </li>
 <li>
 Develop cybersecurity policies, standards, and procedures to align with organizational objectives.
 </li>
 <li>
 Conduct regular audits and assessments to verify adherence to internal policies and external regulatory requirements.
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 
 COMPETENCE_NAME
 
 
 
 
 Proficiency level
 
 
 
 
 Specialist
 
 
 
 OT.Behavioral.Analytical Thinking &amp; Problem Solving
 
 
 2-Intermediate
 
 
 OT.Behavioral.Creativity and Innovation
 
 
 2-Intermediate
 
 
 OT.Behavioral.Self-Development
 
 
 2 - Intermediate
 
 
 OT.Professional.Optimizing Business Processes
 
 
 3 - Intermediate
 
 
 OT.Professional.Planning and Organizing
 
 
 2-Intermediate
 
 
 OT.Technical.Cybersecurity
 
 
 3 - Intermediate
 
 
 OT.Technical.Security rules and procedures
 
 
 3 - Intermediate
</div>

Cybersecurity Architecture Specialist

Louvre Hotels Group MENA

<div>
 As an IT Specialist, you will be a key member of the IT department, responsible for providing technical support and expertise to ensure the efficient operation of IT systems and infrastructure. Your role involves troubleshooting IT issues, maintaining hardware and software, and assisting colleagues with IT-related inquiries.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Provide technical support to colleagues for IT hardware and software issues.
 </li>
 <li>
 Troubleshoot and resolve IT problems, escalating complex issues as needed.
 </li>
 <li>
 Assist in the maintenance and management of IT infrastructure and equipment.
 </li>
 <li>
 Install, configure, and update software applications and operating systems.
 </li>
 <li>
 Perform routine system checks, backups, and system updates.
 </li>
 <li>
 Maintain accurate records of IT equipment, licenses, and inventory.
 </li>
 <li>
 Collaborate with IT team members to implement security measures and protocols.
 </li>
 <li>
 Assist colleagues with IT-related inquiries and provide training as needed.
 </li>
 <li>
 Monitor IT systems for performance, security, and data integrity.
 </li>
 <li>
 Assist in IT projects, including system upgrades and technology deployments.
 </li>
 <li>
 Keep abreast of emerging technology trends and provide recommendations.
 </li>
 <li>
 Document IT processes, procedures, and technical guides.
 </li>
 <li>
 Assist in the evaluation and procurement of IT hardware and software.
 </li>
 <li>
 Support IT-related documentation and reporting requirements.
 </li>
 <li>
 Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

IT Specialist

United Business

The Chemical Injection Skid Specialist and/or Contractor and/or Contractor&rsquo;spersonnel shall perform investigative and consultation services on Company&rsquo;sexisting chemical injection skids but shall not be limited to chemical skid tanks,pumps, piping, injection system, level transmitter, gauges and valves etc. on call offbasis.&#9679; The Chemical Injection Skid Specialist and/or Contractor and/or Contractor&rsquo;spersonnel shall ensure each working day at site shall have a daily, weekly and/orpreliminary report and also supported with approved signed timesheet from PDO&rsquo;spersonnel and/or Company Representative at site. Only number of days at Site(coastal or interior) with approved timesheet by Company Representative arepayable. Contractor shall be responsible to mobilize/demobilize the Specialist fromhis home base to/from Company Site with all associated costs included in themobilization/demobilization fee as per Section C5.&#9679; Assisting team in the day-to-day business.&#9679; Assist in Chemical Blending Facility, preparation of additive solutions, chemicalmixing process, filling of finished products into drums/IBCs/ISO Bulk.&#9679; Take samples of raw material and finished product chemicals, for physical andchemical measurements subject to quality control procedure.&#9679; Field Visits with Chemical Engineer to Monitor, troubleshoot and optimisation ofall chemical application programs, providing daily updates on performance.&#9679; Provide on-site support with dosing, measuring, testing and chemical applicationassurance.&#9679; Organise regular production chemistry reviews and current productselection ensuring it meets the Company&rsquo;s needs&#9679; Manage and oversee all aspects of production chemistry supply ensuringoptimization and minimum stock levels are maintained.Skills&#9679; Fluent in Arabic and English (written and spoken)&#9679; Pro-Active approach and attitude.&#9679; Strong Work Ethics.&#9679; Professional, Hard Working and Objective oriented.Job Type: Full-timePay: RO650.000 - RO1,000.000 per month

TECHNICAL SUPPORT SERVICE ENGINEER

Digitus_Group

<div>
 
 We&rsquo;re Hiring:
 
 Pre-Sales Data Centre Specialist
 
 
 
 
 
 We are seeking a passionate and skilled
 
 Pre-Sales Data Centre Specialist
 
 to join our Commercial team. This role is pivotal in supporting our customers by designing and presenting tailored data centre solutions that address their most complex infrastructure needs.
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Partner with account managers to qualify opportunities and define solution strategies.
 </li>
 <li>
 Engage directly with clients to gather requirements and design solutions covering:
 </li>
 <li>
 &bull; Data centre facility design (Tier I&ndash;IV)
 </li>
 <li>
 &bull; Power &amp; cooling systems (UPS, CRAC, PDUs)
 </li>
 <li>
 &bull; Cabling, racks, and white space planning
 </li>
 <li>
 &bull; Energy efficiency, redundancy, and hybrid/green data centre solutions
 </li>
 <li>
 Prepare and deliver
 
 proposals, BoMs, and RFP responses
 
 .
 </li>
 <li>
 Conduct
 
 presentations, demos, and workshops
 
 to showcase solution capabilities.
 </li>
 <li>
 Collaborate with project and engineering teams to ensure seamless handover and delivery.
 </li>
 <li>
 Stay up to date on industry trends (edge, hybrid cloud, green data centres) to guide customers and internal stakeholders.
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 :
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, IT, or related field (MBA/technical certifications are an advantage).
 </li>
 <li>
 5+ years&rsquo; experience in pre-sales or solution consulting within data centres or IT infrastructure.
 </li>
 <li>
 Strong knowledge of data centre standards (Uptime Institute, TIA-942, ASHRAE).
 </li>
 <li>
 Familiarity with cloud, hybrid, and edge computing architectures.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Ability to bridge business needs with technical design and articulate clear value propositions.
 </li>
 </ul>
 
 
 
 Join us at Digitus and play a key role in shaping the future of scalable, efficient, and sustainable data centres.
 
</div>

Presales Datacenters Specialist

Explore 403+ It support specialist l1 in Oman this November. Find roles across top companies and apply now to boost your career.

403 it support specialist l1 jobs IN Oman

IT Support Specialist (L1)

Senior End User Support Engineer

Cybersecurity Architecture Specialist

IT Specialist

IT Specialist

TECHNICAL SUPPORT SERVICE ENGINEER

Presales Datacenters Specialist