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it support & troubleshooting Jobs in Bahrain

it support & troubleshooting

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customer support associate

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desktop support engineers

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facility support assistant

it support troubleshooting

Era Projects

Key Responsibilities: Technical Support &amp; Troubleshooting:<ul><li>Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices.</li><li>Provide quick support for system errors, slow performance, email issues, and application failures.</li><li>Troubleshoot network connectivity, Wi-Fi issues, IP conflicts, and basic server/network outages.</li><li>Perform system upgrades, software installations, and regular maintenance.</li></ul>Network &amp; System Maintenance:<ul><li>Monitor LAN, Wi-Fi, routers, switches, and firewalls.</li><li>Assist in maintaining backup systems, antivirus, and security protocols.</li><li>Manage user accounts, permissions, and access rights.</li></ul>Operations &amp; Support:<ul><li>Configure Outlook, Office 365, shared folders, and business applications.</li><li>Support IT requirements for meetings, presentations, and remote connectivity.</li><li>Maintain IT assets log and documentation.</li><li>Coordinate with external vendors for major IT and network issues.</li></ul>Security &amp; Compliance:<ul><li>Ensure all systems comply with company IT policies, data protection, and security guidelines.</li><li>Perform basic monitoring of system security and report vulnerabilities.</li></ul>Job Types: Full-time, Permanent

IT Support & Troubleshooting

Job description:Key Responsibilities: Technical Support &amp; Troubleshooting:<ul><li>Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices.</li><li>Provide quick support for system errors, slow performance, email issues, and application failures.</li><li>Troubleshoot network connectivity, Wi-Fi issues, IP conflicts, and basic server/network outages.</li><li>Perform system upgrades, software installations, and regular maintenance.</li></ul>Network &amp; System Maintenance:<ul><li>Monitor LAN, Wi-Fi, routers, switches, and firewalls.</li><li>Assist in maintaining backup systems, antivirus, and security protocols.</li><li>Manage user accounts, permissions, and access rights.</li></ul>Operations &amp; Support:<ul><li>Configure Outlook, Office 365, shared folders, and business applications.</li><li>Support IT requirements for meetings, presentations, and remote connectivity.</li><li>Maintain IT assets log and documentation.</li><li>Coordinate with external vendors for major IT and network issues.</li></ul>Security &amp; Compliance:<ul><li>Ensure all systems comply with company IT policies, data protection, and security guidelines.</li><li>Perform basic monitoring of system security and report vulnerabilities.</li></ul>Job Types: Full-time, PermanentJob Types: Full-time, PermanentPay: Up to BD200.000 per month

IT SUPPORT & TROUBLESHOOTING

HTP Group

Job Summary:We are looking for an IT Support Officer to provide technical support to users within our organization. The IT Support Officer will troubleshoot issues, set up equipment, and ensure the smooth operation of our IT systems.Job Responsibility:<ul><li>Provide technical support to staff both onsite and remotely.</li><li>Install, configure, and maintain computer systems and related equipment.</li><li>Monitor and maintain IT systems to ensure smooth operation and minimal downtime.</li><li>Maintain IT asset inventory.</li><li>Collaborate with IT team members to resolve complex technical issues.</li><li>Document and track technical issues and resolutions to maintain a knowledge base.</li><li>Manage user accounts and access permissions</li><li>Provide training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity.</li><li>Monitor the IT helpdesk and assign cases to the relevant team in timely manner.</li><li>Support the staff In AI process Automations</li><li>Provide regular training to the staff on the new features of the systems to ensure optimal utilization of the systems</li></ul>Basic Requirements:<ul><li>Diploma or Bachelor degree in Information Technology, Computer Science, or related field.</li><li>Proven experience as an IT Support or similar role.</li><li>Solid knowledge of IT systems, networks, and infrastructure.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to work both in a team environment and independently.</li><li>Valid driving license.</li><li>A relevant certification such as CompTIA A+ is a plus.</li></ul>Required Skills:<ul><li>Excellent troubleshooting skills.</li><li>Strong knowledge of operating systems</li><li>Proficiency in networking and hardware troubleshooting</li><li>Ability to prioritize and manage multiple open cases at one time</li></ul>Job Type: Full-time

IT Support Officer

DNS Co. W.L.L

The role is responsible to participate in the management and maintaining of voice, desktop &amp; data network system administration services to users and IT department in the areas of voice, desktop and data telecommunications systems as assigned. This includes participating in the planning, installation and maintenance and system management coordination activities to ensure system availability and efficient operating environment and settings. Assists users &amp; operations personnel in the efficient use of assigned systems (Phones, Voice recording modules, Messaging systems, Faxes, System advanced features and office peripherals, applications where applicable) software and in troubleshooting systems&rsquo; software and hardware problems. Directly participates and assists in the evaluation of new or amended voice system functions, as assigned. Acts as a single-point-of-contact for all users. Records, diagnoses, solves, queues to 2nd-level and tracks all incidents and service requests in a service management tool.General Duties:<ul><li>On-Site Support: Traveling to M42 asset locations to provide hands-on assistance and technical support to caregivers/contractors.</li></ul><ul><li>Technical Troubleshooting: Diagnosing and resolving technical issues with the end-user devices and their peripherals such as printers, card readers, IPTV, telephones, kiosks, etc., basic clinical/business applications support and Biomed devices.</li></ul><ul><li>Installation and Setup: Installing, configuring, and setting up hardware and software as required.</li></ul><ul><li>Maintenance: Performing routine maintenance, repairs, and updates to ensure optimal performance of end-user devices.</li></ul><ul><li>Customer Interaction: Communicating effectively with customers to understand their needs, provide solutions, and offer guidance.</li></ul><ul><li>Documentation: Maintaining accurate records of service calls, repairs, and support provided. And also maintain the UpToDate inventory and store room management.</li></ul><ul><li>User Training: Providing basic training to end-users on using IT equipment and basic application effectively.</li></ul><ul><li>Quality Assurance: Ensuring the quality of service and adherence to company standards. Manage working with and delivering on strict SLA&rsquo;s</li></ul>Reporting: Providing regular reports on field activities, issues encountered, and solutions implemented.<ul><li>Project Support: Ad hoc support for the project teams and department movements.</li></ul><ul><li>Network Support: Assisting with network-related problems, including connectivity issues, Wi-Fi setup, and basic network configurations.</li></ul><ul><li>Security Compliance: Ensuring that all IT equipment and systems comply with the IT Security policies and guidelines.</li></ul><ul><li>Collaboration: Collaborating with the L2 and L3 tam to escalate and resolve complex technical issues in coordination with managed services team and other vendors for IT Operations services</li></ul>Job Type: Full-timePay: BD500.000 - BD600.000 per month

Senior Networking Engineer

Creative Style

We are looking for an IT assistant (male) that can join our team.This role includes maintaining IT infrastructure, assisting staff with hardware and software issues, and working in the production area to monitor and troubleshoot computer-connected machines.Key Responsibilities:<ul><li>Provide first-level technical support to employees (hardware, software, network issues).</li><li>Maintain and update IT systems, printers, and other equipment.</li><li>Support the setup, configuration, and maintenance of production machines linked to the network.</li><li>Monitor machine performance and coordinate with production staff to resolve issues.</li><li>Assist with system backups, updates, and data security measures.</li><li>Collaborate with the IT Manager and production team on technology improvements.</li></ul>Qualifications:<ul><li>Diploma or degree in Information Technology, Computer Science, or related field.</li><li>1&ndash;2 years of experience in an IT support or technician role (manufacturing experience is an asset).</li><li>Basic knowledge of networking, Windows operating systems, and hardware troubleshooting.</li><li>Ability to work in both office and production environments.</li><li>Strong problem-solving and communication skills.</li></ul>Salary details will be discussed during interview.Job Type: Full-time

IT Assistant

Wajda International Technology Services

About the RoleWe are looking for a skilled Technical Support / Infrastructure Engineer to help manage our cloud-computing infrastructure, ensure compliance with ISO / IT standards, and support our technology platform. This position will be critical to maintaining secure, reliable, and scalable systems across multiple cloud / networking vendors. Must be proficient in arabicKey Responsibilities<ul><li>Manage, maintain, and support cloud infrastructure across platforms including Amazon AWS, Microsoft (e.g. Azure or Microsoft 365 / Active Directory etc.), and networking / firewall devices (e.g. Palo Alto).</li><li>Implement &amp; monitor IT policies / standards related to ISO compliance (for example ISO 27001, or relevant IT-security / operations standards).</li><li>Respond to technical support requests for infrastructure, network security, cloud services, and connectivity issues.</li><li>Monitor system health, performance, capacity, and availability across cloud and on-premise hybrid systems.</li><li>Implement and maintain backup / disaster recovery solutions, and ensure proper change management procedures.</li><li>Manage user accounts, permissions, and roles on Microsoft platform tools (e.g. Azure AD, Microsoft 365 if applicable).</li><li>Configure, maintain &amp; troubleshoot firewalls, VPNs, security rules and access controls using Palo Alto / network security appliances.</li><li>Participate in deployment, migration or upgrade projects for cloud / hybrid infrastructure.</li><li>Generate system documentation, runbooks, standard operating procedures, and support logs.</li><li>Work with security / audit teams to prepare for compliance reviews, audits or assessments.</li><li>Provide hands-on support &amp; troubleshooting during outages or escalated incidents.</li><li>Collaborate with other IT / Dev / Security / Network teams to ensure optimal system integration &amp; risk mitigation.</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).</li><li>2-3 years of experience in technical support or infrastructure / cloud-support role.</li><li>Working experience with Amazon AWS (core services such as EC2, VPC, S3, IAM, etc.).</li><li>Experience with Microsoft cloud / platform services (could include Azure, or Microsoft server / identity / AD / MS 365 tools depending on your setup).</li><li>Experience with Palo Alto firewall/security appliances (configurations, access policies, monitoring).</li><li>Sufficient understanding of ISO / IT security compliance standards (e.g. ISO 27001 or similar).</li><li>Fluent / proficient in Arabic (spoken and written).</li><li>Strong troubleshooting &amp; diagnostic skills (networking, security, cloud-network integration).</li><li>Good communication &amp; collaboration skills to work with IT teams, vendors, and internal users.</li><li>Familiarity with monitoring / alerting tools, logs, dashboards &amp; support / ticketing systems.</li></ul>Preferred / Nice-to-Have<ul><li>Certifications such as AWS Certified Solutions Architect / Administrator / Associate</li><li>Microsoft certifications (e.g. Azure Certifications, Microsoft 365 / AD / Security)</li><li>Prior experience in IT-security / audit / compliance assessments</li><li>Experience in hybrid cloud environments (on-prem + cloud)</li><li>Knowledge of scripting or automation for infrastructure tasks (PowerShell, Azure CLI, AWS CLI, Terraform, etc.)</li><li>Experience with networking protocols, VPNs, routing &amp; switching fundamentals</li><li>Exposure to DevOps-adjacent tooling (CI/CD pipelines, monitoring, security scanning tools)</li></ul>Personal Skills &amp; Attributes<ul><li>Strong analytical &amp; problem-solving skills</li><li>Detail-oriented, reliable, and methodical in documentation and procedures</li><li>Ability to work under pressure or in escalation scenarios</li><li>Good interpersonal &amp; communication skills (in both Arabic &amp; English)</li><li>Commitment to continuous learning and keeping up-to-date with cloud / security best practices</li></ul>Job Type: Full-time

Technical Support Engineer – Cloud & Infrastructure

Gulf Air

<div>KEY ACCOUNTABILITIES:<ul><li> 
Managing daily activities related to ECC section and provides supervising and coaching to solve escalated issues.</li><li>
Liaising with management, supervisors, team leaders, operatives, and third parties to gather information and resolve issues</li><li>
Monitoring random calls and initiated workflows to improve quality, to minimize errors liaising track operative performance</li><li>
Assists the Engineering Control Centre Head to update policies, Business Continuity Plan, and SOPs as needed, ensuring that the new or updated guidelines are clearly understood and communicated with ECC staff.</li><li>
Preparation of management and analytical reports in such daily, and monthly ECC reports based on logged incidents, including irregularities &amp; emergencies, delays, stakeholders complaints/feedback, etc. Documents significant events and actions during shift and maintains records.</li><li>
Monitoring the Logging of incident and assessing it against the following, timely input, follow-ups on rectification of pending incidents on daily basis and auditing randomly the incidents logged to verify its input is properly logged including labour, material and timing as per quality assurance.</li><li>
Managing and monitoring SCADA system for HV/LV electrical networks to track real-time status and detect faults, generating faults reports and conducting case studies to support troubleshooting and maintain stable electrical network.</li><li>
Compliance with electrical safety standards and uninterrupted power supply.</li><li>
Managing and monitoring HVTS by tracking maintenance and cleaning requests, as well as other related work requests, responding to elevator intercom calls, generating faults reports, and conducting case studies to support troubleshooting and maintain safe operation.</li><li>
Managing and monitoring PLB system by tracking reported issues and faults to ensure bridges remain operational and safe for use, generating faults reports and conducting case studies to support troubleshooting and improve system reliability.</li><li>
Managing and monitoring CCTV system to support a safe working environment and assist in identifying issues with assets or operations, overseeing key areas such as elevators, technical rooms, and substations, etc.</li><li>
Managing and monitoring the Fire Alarm System by identifying and reporting faults on components such as smoke detectors, beams, and panels, and coordinating with the Fire Command Center (FCC) for necessary action; generating faults reports and conducting case studies to support troubleshooting and strengthen safety measures.</li><li>
Managing and monitoring the BMS with its integrated systems to keep building assets such as lighting, elevators, escalators, travellators, chillers, and HVAC running properly, generating faults reports and conducting case studies to support troubleshooting, and ensure stable performance.</li><li>
Managing and controlling the lighting system by scheduling and switching lights on/off during preventive maintenance or the replacement of faulty units; generating reports and conducting case studies to support efforts in reducing energy consumption and costs through review of the lighting lifecycle.</li><li>
Managing and monitoring ECBS System by tracking battery status, performance, and alarms, generating faults reports and conducting case studies to support troubleshooting and ensure reliable operation during emergencies.</li><li>
Ensure compliance with safety regulations and risk management practices at the CUC Building through regular inspections to prevent incidents of non-compliance or unsafe practices, such as electrical hazards and unsafe operation or maintenance of critical assets including chillers, generators, pump rooms, electrical panels, and associated systems&mdash;and report any findings to the concerned asset owner.</li><li>
Documenting improvements and increasing technical and operational efficiency</li></ul>
QUALIFICATIONS, EXPERIENCE: 
Minimum Qualification: Bachelor's degree in electrical/ Electronic Engineering, Mechanical Engineering, or a related field
Minimum Experience: A minimum of 2 years' experience in managing engineering control centres, particularly in an airport or similar environment</div>

ENGINEER – ECC & SCADA

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