IT Support & Troubleshooting

Key Responsibilities: Technical Support & Troubleshooting:

• Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices.
• Provide quick support for system errors, slow performance, email issues, and application failures.
• Troubleshoot network connectivity, Wi-Fi issues, IP conflicts, and basic server/network outages.
• Perform system upgrades, software installations, and regular maintenance.

Network & System Maintenance:

• Monitor LAN, Wi-Fi, routers, switches, and firewalls.
• Assist in maintaining backup systems, antivirus, and security protocols.
• Manage user accounts, permissions, and access rights.

Operations & Support:

• Configure Outlook, Office 365, shared folders, and business applications.
• Support IT requirements for meetings, presentations, and remote connectivity.
• Maintain IT assets log and documentation.
• Coordinate with external vendors for major IT and network issues.

Security & Compliance:

• Ensure all systems comply with company IT policies, data protection, and security guidelines.
• Perform basic monitoring of system security and report vulnerabilities.

Job Types: Full-time, Permanent