Qureos

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IT Support & Troubleshooting

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Key Responsibilities: Technical Support & Troubleshooting:

  • Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices.
  • Provide quick support for system errors, slow performance, email issues, and application failures.
  • Troubleshoot network connectivity, Wi-Fi issues, IP conflicts, and basic server/network outages.
  • Perform system upgrades, software installations, and regular maintenance.

Network & System Maintenance:

  • Monitor LAN, Wi-Fi, routers, switches, and firewalls.
  • Assist in maintaining backup systems, antivirus, and security protocols.
  • Manage user accounts, permissions, and access rights.

Operations & Support:

  • Configure Outlook, Office 365, shared folders, and business applications.
  • Support IT requirements for meetings, presentations, and remote connectivity.
  • Maintain IT assets log and documentation.
  • Coordinate with external vendors for major IT and network issues.

Security & Compliance:

  • Ensure all systems comply with company IT policies, data protection, and security guidelines.
  • Perform basic monitoring of system security and report vulnerabilities.

Job Types: Full-time, Permanent

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