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it technical support engineer

GCG Enterprise Solutions

<div>Company Description 
Established in 1982, The Digital Imaging &amp; Office Services Solutions of Gulf Commercial Group was created to become a leading office automation solutions provider for the thriving UAE market.
By embracing the printing industry&rsquo;s phenomenal digital transformation over the years, &lsquo;GCG-DDS&rsquo; developed a natural proclivity for new technologies and gained an enviable reputation for its expertise in integrating digital enterprise solutions of all kinds into their client&rsquo;s businesses.
Keen to take a market leadership position, GCG-DDS has made the strategic decision to expand its horizons into two focused areas of operation with each carrying a new corporate identity under the umbrella of GCG&rsquo;s holding company &ndash; The Ghobash Group.
Now known as GCG ENTERPRISE SOLUTIONS, the company focuses on Enterprise Information Management, Digital Transformation, and Interactive Smart Solutions, and guides our clients with the most comprehensive portfolio of business information management technology in the UAE 
Job Description 
<ul><li>
To serve as the initial point‐of‐contact for troubleshooting Servers, desktops, software, network, and monitoring service availability for our customers.</li><li>
Responsible for managing backups, antivirus, installation of Microsoft Patches, User, and mailbox creation, Password reset, and supporting connectivity.</li><li>
Installation &amp; troubleshoot the issues related to Server Operating System.</li><li>
Excellent Installation &amp; Troubleshooting knowledge on MS Windows 7, 8, 8.1 &amp; 10 operating system.</li><li>
Troubleshoot the issues related to desktop, laptops, printers, and Microsoft Office applications.</li><li>
Respond and diagnose problems through discussion with users and supervisor.</li><li>
Work closely with L2 team in Managing the Network, VMWare, and Hyper‐V Infrastructure.</li><li>
Build, deploy and maintain standard Windows updates and application installation packages.</li><li>
Monitor and manage the backups &amp; Antivirus.</li><li>
Monitor customer&rsquo;s IT infrastructure, connectivity, and availability.</li><li>
Monitor and Manage the Azure Cloud Infrastructure, Microsoft 365 applications.</li><li>
Strong troubleshooting knowledge of Outlook &amp; O365 suites, O365 Management Portal.</li><li>
Hands on troubleshooting knowledge of LAN/WAN issues.</li><li>
Troubleshoot and Manage the CCTV, DVR &amp; Time Attendance Machine.</li><li>
Knowledge on Biometric, Access Control, Backups, Video Conferencing, etc.</li><li>
Be aware of latest security threats and be able to quickly respond or recommend course of action to IT management as threats arise.</li><li>
On a scheduled rotation, provide off‐hours emergency coverage for evenings, weekends and holidays.</li><li>
Other duties and responsibilities as assigned based on business needs.</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree (or equivalent) in Computer Science.</li></ul> 

Additional Information 
<ul><li>
Microsoft Certified System Engineer (MCSE) &amp; (CCNA) is Mandatory.</li><li>
Basic network trouble shooting.</li><li>
General understanding of ITIL Process.</li><li>
Excellent customer service skills, including verbal and written communication skills.</li><li>
Excellent organizational and troubleshooting skills.</li></ul>
Experience Requirements:<ul><li>
Minimum of 5 years of Desktop and Server support experience.</li><li>
Experience providing customer support for server application software in a multi‐site enterprise.</li></ul>
Attributes and Behaviours:<ul><li>
Able to handle multiple tasks in a fast‐paced environment.</li><li>
Ability to create and maintain positive and professional business relationships with both internal associates.</li><li>
Proven diagnostic problem solving and solution development capabilities required.</li><li>
Fluency in English language.</li></ul></div>

IT Technical Support Engineer

<div>
 Established in 1982, The Digital Imaging &amp; Office Services Solutions of Gulf Commercial Group was created to become a leading office automation solutions provider for the thriving UAE market.
 
 
 By embracing the printing industry&rsquo;s phenomenal digital transformation over the years, &lsquo;GCG-DDS&rsquo; developed a natural proclivity for new technologies and gained an enviable reputation for its expertise in integrating digital enterprise solutions of all kinds into their client&rsquo;s businesses.
 
 
 Keen to take a market leadership position, GCG-DDS has made the strategic decision to expand its horizons into two focused areas of operation with each carrying a new corporate identity under the umbrella of GCG&rsquo;s holding company &ndash; The Ghobash Group.
 
 
 Now known as GCG ENTERPRISE SOLUTIONS, the company focuses on Enterprise Information Management, Digital Transformation, and Interactive Smart Solutions, and guides our clients with the most comprehensive portfolio of business information management technology in the UAE
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 To serve as the initial point&hyphen;of&hyphen;contact for troubleshooting Servers, desktops, software, network, and monitoring service availability for our customers.
 </li>
 <li>
 Responsible for managing backups, antivirus, installation of Microsoft Patches, User, and mailbox creation, Password reset, and supporting connectivity.
 </li>
 <li>
 Installation &amp; troubleshoot the issues related to Server Operating System.
 </li>
 <li>
 Excellent Installation &amp; Troubleshooting knowledge on MS Windows 7, 8, 8.1 &amp; 10 operating system.
 </li>
 <li>
 Troubleshoot the issues related to desktop, laptops, printers, and Microsoft Office applications.
 </li>
 <li>
 Respond and diagnose problems through discussion with users and supervisor.
 </li>
 <li>
 Work closely with L2 team in Managing the Network, VMWare, and Hyper&hyphen;V Infrastructure.
 </li>
 <li>
 Build, deploy and maintain standard Windows updates and application installation packages.
 </li>
 <li>
 Monitor and manage the backups &amp; Antivirus.
 </li>
 <li>
 Monitor customer&rsquo;s IT infrastructure, connectivity, and availability.
 </li>
 <li>
 Monitor and Manage the Azure Cloud Infrastructure, Microsoft 365 applications.
 </li>
 <li>
 Strong troubleshooting knowledge of Outlook &amp; O365 suites, O365 Management Portal.
 </li>
 <li>
 Hands on troubleshooting knowledge of LAN/WAN issues.
 </li>
 <li>
 Troubleshoot and Manage the CCTV, DVR &amp; Time Attendance Machine.
 </li>
 <li>
 Knowledge on Biometric, Access Control, Backups, Video Conferencing, etc.
 </li>
 <li>
 Be aware of latest security threats and be able to quickly respond or recommend course of action to IT management as threats arise.
 </li>
 <li>
 On a scheduled rotation, provide off&hyphen;hours emergency coverage for evenings, weekends and holidays.
 </li>
 <li>
 Other duties and responsibilities as assigned based on business needs.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree (or equivalent) in Computer Science.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 Microsoft Certified System Engineer (MCSE) &amp; (CCNA) is Mandatory.
 </li>
 <li>
 Basic network trouble shooting.
 </li>
 <li>
 General understanding of ITIL Process.
 </li>
 <li>
 Excellent customer service skills, including verbal and written communication skills.
 </li>
 <li>
 Excellent organizational and troubleshooting skills.
 
 
 </li>
 </ul>
 
 Experience Requirements
 
 
 
 <ul>
 <li>
 Minimum of 5 years of Desktop and Server support experience.
 </li>
 <li>
 Experience providing customer support for server application software in a multi&hyphen;site enterprise.
 
 
 </li>
 </ul>
 
 Attributes And Behaviours
 
 
 
 <ul>
 <li>
 Able to handle multiple tasks in a fast&hyphen;paced environment.
 </li>
 <li>
 Ability to create and maintain positive and professional business relationships with both internal associates.
 </li>
 <li>
 Proven diagnostic problem solving and solution development capabilities required.
 </li>
 <li>
 Fluency in English language.
 </li>
 </ul>
</div>

Sundus

<div>
 
 Job Code: 5687
 
 
 
 
 Job Title:
 
 Service Desk &amp; support Engineer
 
 
 
 Job Location:
 
 Abu Dhabi
 
 
 
 Experience: 1+ years or Freshers also can apply
 
 
 
 Client: Government
 
 
 Working days: 5 days
 
 
 
 Job Overview
 
 
 
 We are seeking a dedicated and proactive
 
 Service Desk &amp; Support Engineer
 
 to join our IT support team. The successful candidate will be responsible for providing technical support, troubleshooting issues, and ensuring seamless operation of IT services. You will be the first point of contact for end users, assisting with both hardware and software problems in a professional and timely manner.
 
 
 
 Key Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Technical skills: Knowledge of Windows and macOS operating systems, Microsoft Office Suite, network troubleshooting, and hardware configurations.
 </li>
 <li>
 Customer service: Strong communication skills with a customer-centric approach to support and problem-solving.
 </li>
 <li>
 Problem-solving: Ability to troubleshoot and think critically under pressure to resolve technical issues quickly.
 </li>
 <li>
 Experience: Previous experience in IT support or a similar role preferred.
 </li>
 <li>
 Certification: IT certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP) are a plus.
 </li>
 <li>
 Organizational skills: Ability to manage multiple tasks and prioritize efficiently in a fast-paced environment.
 </li>
 <li>
 Teamwork: Comfortable collaborating with colleagues and supporting the broader IT team to ensure smooth operations.
 </li>
 </ul>
</div>

Service Desk & support - Fresh graduates

Dalil Information Technology | UAE

<div>
 
 
 Job Title:
 
 
 
 Senior Information Technology Support Engineer
 
 
 
 
 
 
 Department:
 
 
 
 Innovation and Technology
 
 
 
 
 
 
 Location:
 
 
 
 Abu Dhabi, UAE
 
 
 
 
 
 
 About the Company
 
 
 
 
 
 
 We are a dynamic and fast-growing IT company specialising in cutting-edge technology solutions for businesses of all sizes. As we continue to expand, we are seeking a highly skilled, detail-oriented, and motivated
 
 Senior Information Technology Support Engineer
 
 to join our team.
 
 
 
 
 
 
 Role Summary
 
 
 
 
 
 
 We are seeking a highly skilled and experienced
 
 Senior Information Technology Support Engineer
 
 to provide advanced technical support, manage IT infrastructure, and contribute to the continuous improvement of our IT operations. The ideal candidate will act as an escalation point for complex issues, support cloud and on-premises environments, and mentor junior IT staff while ensuring high service quality and security compliance.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Advanced Technical Support &amp; Troubleshooting
 
 
 <ul>
 <li>
 Act as the primary escalation point for complex IT incidents and problems.
 </li>
 <li>
 Troubleshoot and resolve issues related to hardware, software, operating systems, servers, storage, virtualisation platforms, and enterprise applications.
 </li>
 </ul>
 
 
 
 
 
 Microsoft 365 &amp; Cloud Services Management
 
 
 <ul>
 <li>
 Administer and support Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
 </li>
 <li>
 Manage Entra ID (Azure AD), Intune, Conditional Access, Microsoft Defender, DLP policies, and cloud security configurations.
 </li>
 </ul>
 
 
 
 
 
 Network &amp; IT Infrastructure Support
 
 
 <ul>
 <li>
 Support and maintain LAN/WAN, Wi-Fi, VPN, firewalls, switches, and routing devices.
 </li>
 <li>
 Manage on-premises and cloud servers, including virtualisation platforms (VMware, Hyper-V, or similar).
 </li>
 </ul>
 
 
 
 
 
 IT Security &amp; Compliance
 
 
 <ul>
 <li>
 Implement and enforce IT security policies, MFA, endpoint protection, access controls, and monitoring solutions.
 </li>
 <li>
 Support internal and external audits, vulnerability remediation, and compliance requirements.
 </li>
 </ul>
 
 
 
 
 
 IT Projects &amp; Implementations
 
 
 <ul>
 <li>
 Assist in planning and executing IT projects, system upgrades, migrations, and deployment of new technologies.
 </li>
 <li>
 Coordinate with vendors and internal stakeholders to ensure successful project delivery
 </li>
 </ul>
 
 
 
 
 
 Help desk &amp; Service Management
 
 
 <ul>
 <li>
 Monitor and manage the IT help desk/ticketing system to ensure SLA compliance.
 </li>
 <li>
 Create and maintain technical documentation, SOPs, and knowledge base articles.
 </li>
 <li>
 Continuously improve IT processes and service delivery.
 </li>
 </ul>
 
 
 
 
 
 User Support, Training &amp; Mentoring
 
 
 <ul>
 <li>
 Provide onboarding and offboarding support for users.
 </li>
 <li>
 Train end users on IT systems and best practices.
 </li>
 <li>
 Mentor and guide junior IT support engineers.
 </li>
 </ul>
 
 
 
 
 
 Leadership &amp; Collaboration
 
 
 <ul>
 <li>
 Collaborate closely with IT management, cyber security teams, and business units.
 </li>
 <li>
 Represent IT in meetings, audits, and technical discussions when required.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 5+ years of hands-on IT support experience, including senior-level responsibilities.
 </li>
 <li>
 Strong experience with Microsoft 365, Active Directory, Azure/Entra ID, and IT security technologies.
 </li>
 </ul>
 
 
 
 
 
 Technical Skills:
 
 
 
 
 
 <ul>
 <li>
 Windows OS (Windows 10/11, Windows Server)
 </li>
 <li>
 Microsoft 365 administration
 </li>
 <li>
 Entra ID (Azure AD), Active Directory
 </li>
 <li>
 Microsoft Intune &amp; Endpoint Management
 </li>
 <li>
 Networking (TCP/IP, DNS, DHCP, VPN, Firewalls)
 </li>
 <li>
 Endpoint security, backup &amp; recovery solutions
 </li>
 <li>
 Virtualization platforms (VMware / Hyper-V)
 </li>
 </ul>
 
 
 
 
 
 Soft Skills &amp; Competencies:
 
 
 
 
 
 <ul>
 <li>
 Strong problem-solving and analytical skills
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Leadership and mentoring capability
 </li>
 <li>
 Customer-focused, proactive, and detail-oriented
 </li>
 <li>
 Ability to work independently and under pressure
 </li>
 </ul>
 
 
 
 
 
 Application Process:
 
 
 
 
 
 
 Interested applicants are invited to
 
 apply via LinkedIn
 
 and send their updated CV to
 
 recruitment@dalil.tech
 
 
 
 
 
 
 Only shortlisted candidates will be contacted.
 
 
 
 
 
 
 #Abudhabi #GCCJobs #UAEJobs #AI #IT #SeniorITSupportEngineer #ITsupport #DalilTech
 
 
 
 
 
 
 
 
 
 
 Data Protection &amp; Privacy Statement
 
 
 
 
 
 
 By applying for this role, you consent to the collection and processing of your personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 (PDPL). Your information will be used only for recruitment purposes, kept secure, and retained only as long as necessary. You may request access, correction, or deletion of your data at any time by contacting our HR Department.
 
 
 Your data will not be shared with third parties except where required for recruitment and with appropriate safeguards.
 
 
 
</div>

Senior Information Technology Support Engineer

<div>
 
 Job Code:
 
 JPC - 5685
 
 
 
 Job Title:
 
 Junior IT Engineer / IT Technician
 
 
 
 Location:
 
 Abu Dhabi
 
 
 
 Job Purpose
 
 
 
 The Junior IT Engineer / IT Technician provides first-level technical support to ensure the smooth operation of IT systems, hardware, and software across the organization. The role supports end users, assists with system maintenance, data management, network administration, and helps maintain IT infrastructure, security, and meeting room readiness.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide day-to-day desktop and end-user support for desktops, laptops, printers, and peripherals
 </li>
 <li>
 Perform data management tasks including system data updates, backups, and basic reporting
 </li>
 <li>
 Install, configure, and maintain computer systems, operating systems, and standard business applications
 </li>
 <li>
 Troubleshoot hardware, software, digital tools, and basic network connectivity issues
 </li>
 <li>
 Provide network and digital support, including LAN, Wi-Fi, and basic routing/switching assistance
 </li>
 <li>
 Assist with IT administration tasks such as user account management, access rights, and asset tracking
 </li>
 <li>
 Support system administration activities under guidance, including monitoring system performance
 </li>
 <li>
 Arrange, configure, and support meeting rooms, video conferencing systems, and AV equipment
 </li>
 <li>
 Assist in onboarding by preparing IT equipment, system access, and workstation setup for new employees
 </li>
 <li>
 Perform routine system checks, updates, patching, and backups
 </li>
 <li>
 Escalate unresolved technical or network issues to senior IT staff or external vendors
 </li>
 <li>
 Maintain accurate documentation for IT assets, incidents, service requests, and system changes
 </li>
 <li>
 Ensure compliance with IT policies, procedures, and information security standards
 
 
 </li>
 </ul>
 
 Primary Skills
 
 
 
 <ul>
 <li>
 CCNA fundamentals
 </li>
 <li>
 Desktop Support
 </li>
 <li>
 Digital Support
 </li>
 <li>
 IT Administration
 </li>
 <li>
 Network Support
 
 
 </li>
 </ul>
 
 Key Competencies &amp; Skills
 
 
 
 <ul>
 <li>
 Strong knowledge of Windows OS, MS Office, and IT hardware
 </li>
 <li>
 Understanding of networking concepts (LAN, WAN, Wi-Fi, TCP/IP)
 </li>
 <li>
 Basic system administration and IT operations support
 </li>
 <li>
 Troubleshooting, analytical, and problem-solving skills
 </li>
 <li>
 Good communication skills with a strong customer-service mindset
 </li>
 <li>
 Ability to manage multiple tasks and support users efficiently
 </li>
 <li>
 Team-oriented with the ability to work independently when required
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field
 </li>
 <li>
 Experience in data management, network &amp; desktop support, IT administration, digital support, and system administration
 </li>
 <li>
 4 years of experience in IT support or technical assistance roles
 </li>
 <li>
 CCNA or other relevant IT certifications are an advantage
 </li>
 </ul>
</div>

IT Technician / Junior IT Engineer

AMC Protection L.L.C

About Us: AMC Protection L.L.C. is a subcontracting company specializing in thermal insulation works across the UAE construction industry. As part of our growth, we are enhancing our IT and digital presence to ensure smooth operations, secure connectivity, and a professional online image.Position Overview: We are seeking a skilled and proactive IT Engineer to take over full IT responsibilities while managing the company&rsquo;s online platforms. The successful candidate will oversee IT infrastructure, provide technical support, and ensure business continuity, while also handling website updates and managing the company&rsquo;s social media presence.Key Responsibilities:IT Support &amp; System Management<ul><li>Install, configure, and maintain hardware, software, and networking systems.</li><li>Administer and troubleshoot VPN connections, firewalls (Fortinet), and remote access solutions.</li><li>Provide IT support for hardware/software, emails, and user accounts.</li><li>Manage servers, backups, and cybersecurity measures.</li><li>Oversee Google Workspace (Gmail, Drive, Docs, Sheets, Meet, etc.) and company domain hosting.</li><li>Maintain IT documentation, licenses, and asset inventory.</li></ul>Website &amp; Social Media Management<ul><li>Maintain and update the company&rsquo;s website (content, security, hosting, backups).</li><li>Create and manage professional content for LinkedIn and other social media platforms.</li><li>Monitor social media engagement and respond to inquiries professionally.</li><li>Coordinate with management for digital campaigns, announcements, and branding.</li><li>Ensure company branding and digital presence are consistent and aligned with corporate identity.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>3&ndash;5 years of IT support and system administration experience (UAE experience preferred).</li><li>Strong knowledge of networking, VPNs, firewalls (Fortinet preferred), and Windows/Linux systems.</li><li>Experience with Google Workspace, domain hosting, and cloud services.</li><li>Basic knowledge of web management (WordPress/Bluehost or similar).</li><li>Familiarity with social media management (LinkedIn, Instagram, etc.) and content posting.</li><li>Strong problem-solving, communication, and multitasking skills.</li></ul>Job Type: Full-time

IT Engineer

Orion Technology Systems

Position: ELV /IT system - Procurement EngineerDepartment: ProcurementLocation: Abu Dhabi, MBZ Employment Type: Full-TimeSalary - 3,500 to 5,500We are seeking a qualified and proactive Procurement Engineer - ELV /IT system to manage the sourcing, evaluation, negotiation, and procurement of materials, equipment, and services for our construction and engineering projects. The ideal candidate will ensure that all procured items meet the required technical specifications, are delivered on time, and are cost-effective while maintaining strong supplier relationships and compliance with company policies<ul><li>Review project specifications, BOQs, and drawings to identify procurement needs.</li><li>Prepare and issue RFQs (Request for Quotations) and analyze vendor proposals.</li><li>Evaluate technical and commercial offers in coordination with engineering and project teams.</li><li>Negotiate terms, pricing, delivery schedules, and payment terms with suppliers.</li><li>Issue Purchase Orders (POs) and follow up on timely deliveries.</li><li>Develop and maintain an approved vendor database and assess vendor performance regularly.</li><li>Coordinate with site and warehouse teams to ensure materials delivered meet project timelines and specifications.</li><li>Monitor inventory levels and forecast procurement requirements.</li><li>Maintain accurate records of procurement activities, supplier contracts, and transactions.</li><li>Ensure compliance with company procurement procedures and ethical standards.</li><li>Identify opportunities for cost savings and supply chain improvements.</li><li>Assist in resolving supplier quality or delivery issues.</li></ul>Required Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s Degree in Engineering (IT, Electronics or Electrical)</li><li>3&ndash;5 years of proven experience in a procurement role within the construction or engineering industry.</li><li>Strong understanding of procurement processes, supply chain management, and contract negotiations.</li><li>Familiar with local and international market suppliers, especially in construction materials and MEP items.</li><li>Excellent communication and negotiation skills.</li><li>Ability to analyze and interpret technical specifications and BOQs.</li><li>Proficient in MS Office and procurement software (e.g., SAP, Oracle, or similar ERP systems).</li><li>Strong organizational skills with the ability to manage multiple priorities and deadlines.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED5,500.00 per month

Procurement Engineer

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