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itsm lead

GlassHouse Türkiye

<div>
 
 We support our customers in their digitalization journey with our deep technical expertise.
 
 
 
 
 
 GlassHouse has a rapidly growing business and offers many opportunities with its dynamic &amp; energetic environment. We have offices in Istanbul, Ankara, Izmir, South Africa, and Qatar.
 
 
 Come and join us!
 
 
 
 
 
 We are looking for an
 
 &ldquo;ITSM Lead&rdquo;
 
 to be assigned to the PMO Manager.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Manage, improve, and implement ITSM processes end-to-end across the organization.
 </li>
 <li>
 Evaluate and compare ITSM platforms conduct research, product assessments, and PoC activities, and provide insights and recommendations to the leadership team.
 </li>
 <li>
 Perform hands-on configuration, application governance, workflow design, and continuous improvement activities within the ITSM tool.
 </li>
 <li>
 Collaborate with product vendors and external consulting partners, provide direction, and ensure effective project follow-up.
 </li>
 <li>
 Lead the organization-wide adoption of ITSM and support its positioning as the company&rsquo;s central service management tool.
 </li>
 <li>
 Identify business needs, analyze existing operational workflows, reduce manual tasks, and propose automation and integration improvements (AI, RPA, API-based integrations, etc.).
 </li>
 <li>
 Conduct research and bring forward ideas related to AI, automation, integrations, RPA, and new technology investments.
 </li>
 <li>
 Supervise and mentor a Service Desk Team directly reporting to this role; support their technical and professional growth.
 </li>
 <li>
 Provide regular updates and reports to the PMO Manager.
 </li>
 <li>
 Participate in e&amp; enterprise audit and operational processes, including email communication and compliance reviews.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 University degree from a reputable university.
 </li>
 <li>
 Preferably 5+ years of experience in ITSM, process management, project management, or application administration.
 </li>
 <li>
 Strong knowledge of ITSM process design, application governance, and tool evaluation.
 </li>
 <li>
 Experience with ITSM tool configuration (ManageEngine experience is a strong plus).
 </li>
 <li>
 Fluent in English (required for e&amp; enterprise processes and audit communication).
 </li>
 <li>
 Strong analytical thinking and research capabilities with the ability to convert findings into concrete action items.
 </li>
 <li>
 Experience managing vendors, consultants, and stakeholders.
 </li>
 <li>
 Technical curiosity and competence in automation, AI, integrations, and modern IT solutions.
 </li>
 <li>
 Previous team-lead or mentoring experience is a plus.
 </li>
 </ul>
</div>

ITSM Lead

Yazara

<div>
 
 Yazara, a Global Payments (NYSE: GPN) company headquartered in New York, is a software development company that offers a state-of-the-art SoftPOS solution and payment acceptance suite designed to transform smartphones and tablets into POS terminals. Using Yazara&rsquo;s leading technology, merchants of all sizes can use mobile devices to securely accept EMV payments from contactless cards, mobile wallets, and wearables.
 
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 As 2nd level support, handling customer demand (configuration level bugs, service, and information requests) which do not require code change.
 </li>
 <li>
 Delivering support team related work items during implementation phase of the project.
 </li>
 <li>
 Providing application support to customers for general and merchant related issues by remote connection or telephone.
 </li>
 <li>
 For customer demands which required 3rd level support, supporting the process during requirement clarification, testing/verifying and submission of the solution.
 </li>
 <li>
 Providing 2nd level support, for incidents on the services under responsibility of the team.
 </li>
 <li>
 Executing manual/scripted tests before/during and after deployments of the applications.
 </li>
 <li>
 Plan and prioritize work in accordance to Service Level Agreements.
 </li>
 <li>
 Working together with the teammates and customers to define recurring issues to classify as problem, finding root-causes and permanent solutions.
 </li>
 </ul>
 
 
 
 
 
 Necessary Skills and Experiences
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Computer, Electrical &amp; Electronics or Industry Engineering, MIS or other relevant departments of universities
 </li>
 <li>
 Familiarity with software development and support processes.
 </li>
 <li>
 Fluent in English (written, spoken - upper intermediate).
 </li>
 <li>
 Familiarity Linux and/or Windows server and shell scripting languages.
 </li>
 <li>
 Database (Oracle, Postgre SQL, SQL Server or others) knowhow.
 </li>
 <li>
 Familiarity with ITSM ticketing tools (Jira or others).
 </li>
 <li>
 Able to work under pressure and meet deadlines.
 </li>
 <li>
 Team player, ability to work in a part of an Application Support Team.
 </li>
 <li>
 Strong analytical mindset, problem solving and strong communication skills.
 </li>
 <li>
 Strong responsibility and ownership attitude, customer(service) oriented mindset is a must.
 </li>
 </ul>
 
 
 
 
 
 Nice to Have:
 
 
 <ul>
 <li>
 Credit card and payment system knowledge is a big plus.
 </li>
 <li>
 ITSM knowledge, ITIL certification.
 </li>
 <li>
 Experience working in DevOps and Agile culture.
 </li>
 <li>
 Familiarity with deployment methods with CI/CD tools, experience in software configuration and release management.
 </li>
 <li>
 Hands-on experience on software development (Java, .NET) or shell scripting.
 </li>
 <li>
 Know-how in web service integration.
 </li>
 <li>
 Experience in working with global customers or working in a global organization.
 </li>
 <li>
 Seniority Level
 </li>
 <li>
 Associate
 </li>
 <li>
 Industry
 </li>
 <li>
 IT Services and IT Consulting
 </li>
 <li>
 Employment Type
 </li>
 <li>
 Full-time
 </li>
 <li>
 Job Functions
 </li>
 <li>
 Information Technology
 </li>
 <li>
 Finance
 </li>
 <li>
 Skills
 </li>
 <li>
 Jira
 </li>
 <li>
 Customer Support
 </li>
 <li>
 L2/L3 protocols
 </li>
 <li>
 Continuous Integration and Continuous Delivery (CI/CD)
 </li>
 <li>
 ITIL
 </li>
 <li>
 Application Support
 </li>
 <li>
 Databases
 </li>
 <li>
 Technical Support
 </li>
 <li>
 Customer Relationship M
 </li>
 </ul>
 
 
</div>

Application Support Engineer

Özak Global Holding

<div>
 
 &Ouml;zak Global Holding, yar&inodot;m asra yakla&scedil;an k&ouml;kl&uuml; ve ba&scedil;ar&inodot;l&inodot; ge&ccedil;mi&scedil;i, farkl&inodot; ancak hizmet k&uuml;lt&uuml;r&uuml; olarak birbirini tamamlar niteli&gbreve;e sahip sekt&ouml;rlerdeki yetkinli&gbreve;i, donan&inodot;ml&inodot; insan kayna&gbreve;&inodot;, g&uuml;&ccedil;l&uuml; istihdam a&gbreve;&inodot;, sa&gbreve;lam finansman yap&inodot;s&inodot;, &ouml;ng&ouml;r&uuml; ve strateji geli&scedil;tirme yetene&gbreve;i gibi de&gbreve;erleriyle &uuml;lke ekonomisine nefes veren, ya&scedil;ama de&gbreve;er katan lider kurulu&scedil;lar aras&inodot;nda yer almaktad&inodot;r.
 
 
 Sizde de ba&scedil;ar&inodot;lar&inodot;m&inodot;za ortak olmak isterseniz; &Ouml;zak Global Holding b&uuml;nyesinde g&ouml;revlendirilmek &uuml;zere ''
 
 Sistem Destek Uzman&inodot;
 
 &rdquo; pozisyonumuz i&ccedil;in ba&scedil;vurunuzu yapabilirsiniz.
 
 
 
 
 
 
 GENEL N&Idot;TEL&Idot;KLER
 
 
 <ul>
 <li>
 &Uuml;niversitelerin ilgili b&ouml;l&uuml;mlerinden mezun
 </li>
 <li>
 Sistem destek alan&inodot;nda en az 3 y&inodot;l deneyimli
 </li>
 <li>
 BT donan&inodot;mlar&inodot; (bilgisayar, yaz&inodot;c&inodot;, telefon, faks, fotokopi taray&inodot;c&inodot;, mobil cihaz vb.) kurulumu konusunda tecr&uuml;beli
 </li>
 <li>
 MS Client &Idot;&scedil;letim Sistemleri (Windows 10, Windows11) hakk&inodot;nda bilgi sahibi ve destek konusunda deneyimli
 </li>
 <li>
 MS Office ve Office365 uygulamalar&inodot;n&inodot; bilen
 </li>
 <li>
 Kamera, kartl&inodot; ge&ccedil;i&scedil;, santral, video konferans&inodot; sistemleri konusunda bilgi sahibi
 </li>
 <li>
 ITSM metodolojilerine hakim ve SLA &ccedil;al&inodot;&scedil;ma seviyesine sahip
 </li>
 <li>
 Teknik &Idot;ngilizce bilgisi olan
 </li>
 <li>
 &Idot;leti&scedil;im y&ouml;n&uuml; g&uuml;&ccedil;l&uuml;, tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;n, &ccedil;&ouml;z&uuml;m odakl&inodot;
 </li>
 </ul>
 
 
 
 
 
 &Idot;&Scedil; TANIMI
 
 
 <ul>
 <li>
 Bili&scedil;im ve teknoloji &ccedil;&ouml;z&uuml;mlerinin (yaz&inodot;l&inodot;m, donan&inodot;m, sunucular, network cihazlar&inodot;, telefon santrali vb.) altyap&inodot; kurulumunun yap&inodot;lmas&inodot; ve i&scedil;letilmesi
 </li>
 <li>
 Bili&scedil;im sistemleri altyap&inodot;s&inodot;n&inodot;n, sistem ve donan&inodot;mlar&inodot;n 7/24 kesintisiz ve verimli &ccedil;al&inodot;&scedil;mas&inodot;n&inodot;n sa&gbreve;lanmas&inodot;
 </li>
 <li>
 Bilgisayar, sunucu/network altyap&inodot;s&inodot;, telefon santrali, faks, fotokopi makineleri ve kamera sistemlerinin 7/24 kesintisiz &ccedil;al&inodot;&scedil;mas&inodot;n&inodot;n sa&gbreve;lanmas&inodot; ve periyodik bak&inodot;mlar&inodot;n&inodot;n yap&inodot;lmas&inodot;
 </li>
 <li>
 Yeni i&scedil;e giren &ccedil;al&inodot;&scedil;anlar&inodot;n kullanaca&gbreve;&inodot; ileti&scedil;im ara&ccedil;lar&inodot;n&inodot;n (bilgisayar, telefon hatt&inodot; vb.) tahsisini ve tan&inodot;mlama (kullan&inodot;c&inodot; olu&scedil;turma, sunucu &uuml;zerinde alan olu&scedil;turma vb.) i&scedil;lemlerinin ger&ccedil;ekle&scedil;tirilmesi
 </li>
 <li>
 Son kullan&inodot;c&inodot;lara problem ve talep kay&inodot;tlar&inodot; hakk&inodot;nda geri bildirimde bulunulmas&inodot;
 </li>
 <li>
 Son kullan&inodot;c&inodot;lar&inodot;n ihtiya&ccedil;lar&inodot;na g&ouml;re yeni teknolojik alternatifler &uuml;retebilecek
 </li>
 <li>
 Yap&inodot;lan &ccedil;al&inodot;&scedil;malar ve s&uuml;re&ccedil;leriyle ilgili ba&gbreve;l&inodot; oldu&gbreve;u y&ouml;neticiye gerekli raporlamalar&inodot;n yap&inodot;lmas&inodot;
 </li>
 </ul>
 
 
</div>

Sistem Destek Uzmanı

H-TECH SUPPORTS

About the RoleWe are seeking a skilled Deskside Support Technician to provide comprehensive technical support to our campus-based employees. In this role, you will handle user tickets, resolve hardware/software issues, support end-user devices, and ensure exceptional customer service with minimal supervision. You will work closely with IT teams to maintain service quality, meet SLAs, and deliver a seamless onsite IT experience.Key ResponsibilitiesTechnical Support &amp; Ticket Management<ul><li>Provide onsite technical support for employees, customers, and service providers.</li><li>Receive, document, and manage user tickets through ITSM tools; ensure SLA compliance.</li><li>Troubleshoot and resolve intermediate to complex hardware &amp; software issues.</li><li>Replicate incidents when required and escalate where necessary.</li></ul>Device Setup &amp; Lifecycle Management<ul><li>Handle end-user onboarding/offboarding including device assignment and retrieval.</li><li>Perform imaging, reimaging, installation, and configuration of laptops, desktops, and peripherals (docking stations, monitors, etc.).</li><li>Execute IMAC tasks (install, move, add, change), hardware break/fix, upgrades, and data migration.</li><li>Manage provisioning and deployment of VoIP phones, Android devices, and Mac devices.</li></ul>Infrastructure &amp; Smart Hands Support<ul><li>Provide Smart Hands &amp; Feet support to network, server, and security teams.</li><li>Assist with racking and mounting hardware in comms rooms and IT cabinets.</li><li>Replace and install cabling (patch cables, connections, etc.).</li><li>Support conferencing technology, meeting rooms, and MTR (Microsoft Teams Rooms) devices.</li><li>Facilitate remote support teams by enabling access to onsite hardware.</li></ul>Collaboration, Documentation &amp; Knowledge Sharing<ul><li>Maintain accurate ticket notes and technical documentation.</li><li>Work closely with the Deskside Management Team on asset management and break/fix processes.</li><li>Adhere to inventory and asset management procedures.</li><li>Contribute to knowledge bases and share best practices with the team.</li><li>Mentor junior technicians when needed.</li><li>Deliver high-quality VIP support to senior stakeholders.</li></ul>Required Skills &amp; Qualifications<ul><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication, customer service, and teamwork abilities.</li><li>Hands-on experience with desktop support, hardware/software troubleshooting.</li><li>Experience with:</li><li>Microsoft Office 365</li><li>Windows Operating Systems</li><li>VPN clients (e.g., Citrix)</li><li>Remote support tools (e.g., Bomgar)</li><li>Ability to perform root cause analysis and take corrective action.</li><li>Basic knowledge of networking fundamentals.</li><li>Experience with racking, mounting, and basic hardware installation.</li><li>Strong organizational and time management skills.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsApplication Question(s):<ul><li>Do you have valid work permit in Turkey?</li><li>Can you join us immediately?</li></ul>Language:<ul><li>Turkish (Required)</li><li>English (Required)</li></ul>Location:<ul><li>ıstanbul (Required)</li></ul>

IT Support Engineer

Amaris Consulting

Job description
 
We are looking for a Solution Architect with a minimum of 8 years of professional experience in enterprise architecture and solution design to join our team.
 
Requirements
 
Bachelor’s degree in Engineering or a related field
 
Minimum 8 years of experience in solution or enterprise architecture roles
 
Strong knowledge of Enterprise Architecture, BPMN, and SDLC
 
Experience with CMDB, ITSM, Abacus, Jira, or similar tools
 
Proficiency in UML, BPMN, ArchiMate
 
Basic knowledge of API architectures, microservices, and system integrations
 
Ability to prepare technical documentation and flow diagrams
 
Strong communication skills and team-oriented mindset
 
Preferred Qualifications
 
Musta have knowledge of Abacus
 
Preferred knowledge of TOGAF, ITIL, COBIT, IT4IT
 
Experience with .NET Core, MSSQL, Kubernetes
 
Experience in Agile, DevOps, and CI/CD environments
 
Participation in digital transformation projects
 
If you want to shape enterprise-scale solutions, contribute to digital transformation initiatives, and work with a collaborative and forward-thinking team, we encourage you to apply!
 
Amaris Consulting is committed to promoting diversity within its workforce and to creating an inclusive work environment. We consider applications from all qualified individuals, regardless of gender, sexual orientation, race, ethnic origin, beliefs, age, marital status, disability, or any other characteristic.
 Special attention will be given to candidates with disabilities.
 
Who are we?
 Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
 
At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
 
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
 
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
 
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
 
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
 We look forward to meeting you!

Solution Architect (Hybrid)

Hepsiburada (NASDAQ: HEPS)

<div>
 
 Hepsiburada, we are driven by our mission to improve people's lives by developing innovative products and services. Prioritizing customer satisfaction, we offer over 280 million products across more than 30 categories. Through our marketplace model, we bring together over 100,000 businesses. With T&uuml;rkiye&rsquo;s and the region's largest Smart Operations Center, industry-leading R&amp;D initiatives, and innovative solutions, we contribute significantly to the growth of the e-commerce ecosystem. For the past two years, we have proudly held the title of Turkey's most recommended e-commerce platform.
 
 
 
 
 
 Through our innovative services like HepsiJET, Hepsipay, HepsiLojistik, HepsiAd, and Hepsiburada Global, we create value for all our stakeholders. Committed to harnessing technology for social benefit, our &ldquo;Technology Empowerment for Women Entrepreneurs&rdquo; program has connected thousands of women entrepreneurs with e-commerce, supporting their growth. Our goal is to leverage digitalization and e-commerce to enable greater economic participation.
 
 
 
 
 
 With 25 years of experience driven by innovation and entrepreneurship, we proudly continue our journey as &ldquo;T&uuml;rkiye&rsquo;s Hepsiburada&rdquo; and the first and only Turkish company listed on NASDAQ, the world's leading technology exchange.
 
 
 
 
 
 For our colleagues, we offer a work environment that supports creating together and adding more meaning to our work. As a team full of opportunities, we are happy to develop, produce and succeed together.
 
 
 
 
 
 If you want to be part of a team that creates value for everyone and makes life easier through innovative products and services&mdash;and contribute to exciting success stories&mdash;the future starts here.
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 Preferably a graduate of a bachelor's degree in Software Engineering, Computer Engineering or Management Information Systems.
 </li>
 <li>
 Willingness to monitor the systems of Hepsiburada, Turkey's leading e-commerce company, 24/7 and work in a shift system.
 </li>
 <li>
 Knowledge of Technology Operations processes (preferably having worked on these teams).
 </li>
 <li>
 Knowledge of ITIL and Monitoring Support processes.
 </li>
 <li>
 Possess problem-solving and analytical thinking skills.
 </li>
 <li>
 Preferably a graduate of a bachelor's degree in Software Engineering, Computer Engineering or Management Information Systems.
 </li>
 <li>
 Preferably a basic knowledge of SQL Management, Mongo DB, Jira, Pycharm, and SAP applications.
 </li>
 <li>
 Preferably a familiarity with development processes or a desire to improve in this area.
 </li>
 <li>
 Preferably knowledge of Python.
 </li>
 <li>
 Preferably a familiarity with Zabbix monitoring.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Monitoring Hepsiburada's technology systems and infrastructure 24/7 as part of service continuity.
 </li>
 <li>
 Operating Incident Management, Case Management, Alarm Management, and 24/7 Monitoring Support processes within the technology.
 </li>
 <li>
 Resolving cases submitted to the Technology Operations team via the ITSM Tool, and forwarding unresolved cases to L3 teams for follow-up.
 </li>
 <li>
 Monitoring alarms 24/7, taking defined actions, and quickly informing the solution teams.
 </li>
 <li>
 Sharing operational needs related to process improvements observed in managed operational processes with the solution teams and ensuring follow-up.
 </li>
 <li>
 Monitoring processes running at night, intervening immediately and providing solutions.
 </li>
 </ul>
 
 
 
 
 
 
 We Offer:
 
 
 
 
 
 
 <ul>
 <li>
 We rule the change and you are taking big responsibility for this game.
 </li>
 <li>
 We are learning and improving together with our experiences.
 </li>
 <li>
 Hepsiburada is empowering, supporting, and making the ideas a reality.
 </li>
 <li>
 Working with joy is our secret weapon !
 </li>
 </ul>
 
 
 
 
 
 
 
 https://medium.com/hepsiburadatech
 
 
 https://stackshare.io/hepsiburada
 
 
 
 
 
 
 "Bu ilan sebebiyle yapaca&gbreve;&inodot;n&inodot;z ba&scedil;vurular arac&inodot;l&inodot;&gbreve;&inodot;yla toplanacak ki&scedil;isel verileriniz veri sorumlusu D-Market Elektronik Hizmetler ve Ticaret A.&Scedil; (&ldquo;Hepsiburada&rdquo;) taraf&inodot;ndan 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu (&ldquo;KVKK&rdquo;) ve ilgili mevzuat kapsam&inodot;nda i&scedil; ba&scedil;vuru s&uuml;re&ccedil;lerinin y&uuml;r&uuml;t&uuml;lmesi amac&inodot;yla otomatik yollarla i&scedil;lenecektir. Detayl&inodot; bilgi i&ccedil;in l&uuml;tfen
 
 Ayd&inodot;nlatma
 
 
 
 
 
 
 Metni&rsquo;ndeki
 
 &Ccedil;al&inodot;&scedil;an Aday&inodot; (https://www.hepsiburada.com/kisisel-verilerin-korunmasi) ki&scedil;i kategorisini inceleyiniz.&rdquo;
 
 
 
 
</div>

IT Monitoring & Product Operations Specialist

<div>
 
 At Hepsiburada, we are driven by our mission to improve people's lives by developing innovative products and services. Prioritizing customer satisfaction, we offer over 280 million products across more than 30 categories. Through our marketplace model, we bring together over 100,000 businesses. With T&uuml;rkiye&rsquo;s and the region's largest Smart Operations Center, industry-leading R&amp;D initiatives, and innovative solutions, we contribute significantly to the growth of the e-commerce ecosystem. For the past two years, we have proudly held the title of Turkey's most recommended e-commerce platform.
 
 
 
 
 
 Through our innovative services like HepsiJET, Hepsipay, HepsiLojistik, HepsiAd, and Hepsiburada Global, we create value for all our stakeholders. Committed to harnessing technology for social benefit, our &ldquo;Technology Empowerment for Women Entrepreneurs&rdquo; program has connected thousands of women entrepreneurs with e-commerce, supporting their growth. Our goal is to leverage digitalization and e-commerce to enable greater economic participation.
 
 
 
 
 
 With 25 years of experience driven by innovation and entrepreneurship, we proudly continue our journey as &ldquo;T&uuml;rkiye&rsquo;s Hepsiburada&rdquo; and the first and only Turkish company listed on NASDAQ, the world's leading technology exchange.
 
 
 
 
 
 For our colleagues, we offer a work environment that supports creating together and adding more meaning to our work. As a team full of opportunities, we are happy to develop, produce and succeed together.
 
 
 
 
 
 If you want to be part of a team that creates value for everyone and makes life easier through innovative products and services&mdash;and contribute to exciting success stories&mdash;the future starts here.
 
 
 
 
 
 
 Our Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology or a related field.
 </li>
 <li>
 Having experience in verticals such as E-Commerce, Fintech environment.
 </li>
 <li>
 Keen interest in monitoring global and local E-Commerce trends.
 </li>
 <li>
 Knowledge of Technology Operations processes (preferably having worked on these teams)
 </li>
 <li>
 Preferably having more than 3 years of experience
 </li>
 <li>
 Knowledge in Web services, API, JSON, PYTHON, MsSQL, MongoDB, NoSQL technologies, Postman or Swagger.
 </li>
 <li>
 Hands-on experience in writing JSON queries to select/insert/update/delete data in Elastic search.
 </li>
 <li>
 Knowledge of ITIL Processes.
 </li>
 <li>
 Strong technical background.
 </li>
 <li>
 Strong problem-solving skills and willingness to roll up sleeves and get the job done.
 </li>
 <li>
 Exceptional communication and interpersonal skills, with the ability to collaborate effectively across diverse teams.
 </li>
 <li>
 A great team player with a self-initiative mindset.
 </li>
 <li>
 Good knowledge of English
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Your Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Providing technical support and guidance for integration-related issues to our corporate clients.
 </li>
 <li>
 Conducting integration testing and troubleshooting to ensure system compatibility and stability.
 </li>
 <li>
 Operating Incident Management, Case Management, Alarm Management processes within the technology.
 </li>
 <li>
 Resolving cases submitted to the Technology Operations team via the ITSM Tool, and forwarding unresolved cases to L3 teams for follow-up.
 </li>
 <li>
 Resolving system incidents 7/24, taking defined actions, and quickly informing the solution teams.
 </li>
 <li>
 Identify and communicate process-improvement needs from managed operations to the solution teams and track actions to closure.
 </li>
 <li>
 Developing and executing a comprehensive integration strategy to ensure Hepsiburada Integration Processes are best positioned.
 </li>
 <li>
 Working closely with Product &amp; Engineering teams to improve and evolve Products.
 </li>
 <li>
 Working closely with e-commerce merchants and integrator companies to create a widely accessible environment
 
 .
 
 </li>
 </ul>
 
 
 
 
 https://medium.com/hepsiburadatech
 
 
 https://stackshare.io/hepsiburada
 
 
 
 
 
 
 "Bu ilan sebebiyle yapaca&gbreve;&inodot;n&inodot;z ba&scedil;vurular arac&inodot;l&inodot;&gbreve;&inodot;yla toplanacak ki&scedil;isel verileriniz veri sorumlusu D-Market Elektronik Hizmetler ve Ticaret A.&Scedil; (&ldquo;Hepsiburada&rdquo;) taraf&inodot;ndan 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu (&ldquo;KVKK&rdquo;) ve ilgili mevzuat kapsam&inodot;nda i&scedil; ba&scedil;vuru s&uuml;re&ccedil;lerinin y&uuml;r&uuml;t&uuml;lmesi amac&inodot;yla otomatik yollarla i&scedil;lenecektir. Detayl&inodot; bilgi i&ccedil;in l&uuml;tfen
 
 Ayd&inodot;nlatma
 
 
 
 
 
 
 Metni&rsquo;ndeki
 
 &Ccedil;al&inodot;&scedil;an Aday&inodot; (https://www.hepsiburada.com/kisisel-verilerin-korunmasi) ki&scedil;i kategorisini inceleyiniz.&rdquo;
 
 
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Technology Integration Operations Support Engineer

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