ivr developer

Arihant Global Services India Private Limited

Job Title:Business Support &amp; Telesales- Enterprise Mobility &amp; CommunicationAbout the Role:We are looking for an experienced Business Support &amp; Telesales- Enterprise Mobility &amp; Communication to strengthen our mobility &amp; CPaaS services team at Arihant Global, Jaipur. The role involves customer interaction, lead conversion, and service promotion in the field of communication platforms (SMS, Voice, WhatsApp, IVR, etc.).Key Responsibilities:<ul><li>Handle inbound and outbound calls with professionalism</li><li>Promote CPaaS solutions (SMS, WhatsApp, Voice, IVR, etc.) to potential clients</li><li>Understand customer requirements and suggest suitable mobility solutions</li><li>Maintain accurate customer records and follow-up actions</li><li>Work closely with sales team to achieve business targets</li></ul>Requirements:<ul><li>1&ndash;2 years of experience in customer support / telesales / mobility / CPaaS industry</li><li>Strong communication skills in Hindi &amp; English</li><li>Knowledge of SMS, WhatsApp, IVR, or cloud communication services preferred</li><li>Proficiency in computer operations (MS Office, CRM tools)</li><li>Target-driven and customer-focused approach</li></ul>What We Offer:<ul><li>Performance-based incentives</li><li>Professional training and development opportunities</li><li>Exposure to the fast-growing CPaaS &amp; mobility sector</li><li>Supportive work environment with career growth paths</li></ul>Job Type:Full-Time | Day Shift | Work from OfficeJob Types: Full-time, PermanentPay: &#8377;9,256.06 - &#8377;39,886.73 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Commuter assistance</li><li>Internet reimbursement</li><li>Leave encashment</li><li>Life insurance</li><li>Paid time off</li></ul>Work Location: In person

Telesales Executive - Enterprise Mobility & Communication

Spring Field Real Estate

Job Title: Performance Marketing ExecutiveLocation: Dubai, UAEDepartment: MarketingReports To: Head of MarketingRole Overview:We are looking for a Performance Marketing &amp; Social Media Executive experienced in Meta, Google, and WhatsApp Ads , with a strong command of data management and Excel. The role involves handling AI-driven and IVR campaigns , managing campaign data, and driving results through strategic digital and social media initiatives. The ideal candidate will combine analytical skills with creative social media expertise to support the company&rsquo;s real estate marketing goals.Key Responsibilities:* Plan, execute, and optimize Meta, Google, and WhatsApp ad campaigns focused on real estate lead generation.* Manage AI-powered and IVR campaigns, track performance, and ensure accurate data flow for leads.* Handle daily data reports and maintain detailed Excel sheets on performance, CPL, ROI, and ad spend.* Oversee social media marketing across platforms (Instagram, TikTok, LinkedIn, YouTube, etc.) &mdash; including content coordination, boosting strategies, and engagement tracking.* Collaborate with the design and content team to ensure alignment of ad creatives and brand messaging.* Monitor trends and competitor activities in real estate digital marketing to enhance campaign performance.* Work closely with the marketing and sales teams to synchronize ad strategies with lead generation targets.Requirements:* 1&ndash;2 years of experience in Performance and Social Media Marketing, preferably in a real estate or agency environment.* Proven expertise in Meta Ads Manager, Google Ads, and WhatsApp Campaigns.* Proficiency in Microsoft Excel, data analytics , and campaign reporting.* Knowledge of AI tools, automation, and IVR system integration.* Strong understanding of social media trends , audience targeting, and content engagement.Excellent communication and analytical skills.Preferred Skills:* Experience with CRM systems (Bitrix, HubSpot, or similar).* Familiarity with Google Tag Manager, Pixel tracking, and conversion optimization.* Ability to manage multiple campaigns and meet tight deadlines in a fast-paced environment.Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per month

Performance Marketing

Sms Gateway Hub Enterprise Messaging Sol

We are looking for a dynamic and results-driven Business Development Manager to join our team, specializing in products such as Bulk SMS, IVR, and WhatsApp bridge in the telecommunication and digital marketing sectors. The ideal candidate can be a fresher or have up to 3 years of experience and will be responsible for driving business growth, building client relationships, and promoting our digital marketing Products.Key Responsibilities:<ul><li>Lead Generation: Identify and pursue new business opportunities in the telecommunication, digital marketing, and graphic design sectors.</li><li>Client Engagement: Establish and maintain strong relationships with potential and existing clients to understand their needs and offer appropriate solutions.</li><li>Product Promotion: Promote and sell Bulk SMS, IVR, and WhatsApp bridge products, along with digital marketing and graphic design services.</li><li>Market Research: Conduct market research to identify trends, customer needs, and competitive landscape to inform business strategies.</li><li>Sales Strategy: Develop and implement effective sales strategies to achieve business targets.</li><li>Presentations and Proposals: Prepare and deliver compelling presentations and proposals to potential clients.</li><li>Collaboration: Work closely with the marketing and design teams to ensure cohesive and effective promotional activities.</li><li>Reporting: Provide regular reports on sales activities, performance metrics, and market insights to the management team.</li></ul>Qualifications:<ul><li>Any Graduate.</li><li>0-3 years of experience in business development, sales, or a related field. Freshers are welcome to apply.</li><li>Strong understanding of telecommunication and digital marketing products and services.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Strong organizational and time-management skills.</li><li>Proficiency in MS Office and CRM software.</li></ul>Preferred Attributes:<ul><li>Proven track record in sales or business development.</li><li>Knowledge of Bulk SMS, IVR, and WhatsApp bridge technologies.</li><li>Familiarity with graphic design principles and tools.</li><li>Creative thinking and problem-solving abilities.</li><li>Ability to thrive in a fast-paced and target-driven environment.</li></ul>Job Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;35,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Business development: 1 year (Preferred)</li><li>total work: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Business Development Manager

ACE Money Transfer

About Us:ACE Money Transfer is a UK-based company headquartered in Manchester, United Kingdom. ACE Money Transfer is an online remittance services provider from UK, Europe, Canada, &amp; Australia. ACE Money Transfer is a part of ACE Group of companies, which has a diversified portfolio including digital wallet services in the UK and real estate, advertising businesses, and software solutions in Pakistan.Job Title: Quality Officer Position Summary:The Quality Officer at ACE Money Transfer plays an essential role in maintaining and enhancing service quality across all customer touchpoints. This role supports the company&rsquo;s commitment to delivering exceptional customer experiences by evaluating communication channels, analysing feedback, and ensuring adherence to service standards. The Quality Officer contributes to continuous improvement by providing actionable insights and supporting quality-driven initiatives across departments.Key Responsibilities:<ul><li>Monitoring &amp; Evaluation:</li></ul>Regularly assess service interactions across calls, chats, tickets, IVR, and social media channels to ensure consistency with company standards.<ul><li>Customer Feedback Analysis:</li></ul>Analyse customer feedback from platforms like Trustpilot, IVR ratings, and social media to identify trends, service gaps, and opportunities for improvement.<ul><li>Mystery Shopping:</li></ul>Conduct periodic mystery shopping exercises to evaluate front-line service delivery and ensure policy compliance.<ul><li>Reporting &amp; Documentation:</li></ul>Compile and present quality assurance reports highlighting key findings, recurring issues, and suggestions for service enhancement.<ul><li>Training &amp; Development Support:</li></ul>Collaborate with training teams by providing real-life scenarios, case studies, and quizzes based on quality findings to enhance staff performance.<ul><li>Process Improvement:</li></ul>Identify process inefficiencies based on QA evaluations and suggest modifications to improve overall customer experience.<ul><li>Quality Standards Maintenance:</li></ul>Ensure that all customer interactions meet established service quality guidelines and compliance standards.<ul><li>Performance Tracking:</li></ul>Utilize QA tools and portals to monitor and track individual and team performance against predefined KPIs.<ul><li>Customer Advocacy:</li></ul>Monitor evolving customer expectations and work closely with relevant teams to align services accordingly.<ul><li>Administrative Tasks:</li></ul>Perform other quality-related duties and tasks assigned by the management as required.Requirements:Education:<ul><li>Bachelor&rsquo;s degree in Business Administration, Quality Management, or a related field.</li></ul>Certifications (Preferred):<ul><li>Quality Assurance or Customer Experience-related certifications are a plus.</li></ul>Experience:<ul><li>2&ndash;3 years of experience in a quality assurance or customer experience role within a call centre or financial services environment.</li></ul>Skills:<ul><li>Strong communication (written &amp; verbal) and interpersonal skills.</li><li>Solid analytical skills with the ability to interpret customer feedback trends.</li><li>Proficient in English and skilled in Microsoft Office Suite and CRM/QA platforms.</li></ul>Attributes:<ul><li>Detail-oriented, proactive, and adaptable.</li><li>Capable of working independently and as part of a team.</li><li>Committed to maintaining high standards of customer service and compliance.</li></ul>ACE Money Transfer Profile: https://acemoneytransfer.com/company-profileJob Type: Full-timeWork Location: In person

Quality Officer

Valleysoft

<div>Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.
Job Purpose
Responsible for the administration, maintenance, and support of the bank&rsquo;s voice communication infrastructure, with a focus on IP telephony, VoIP, and the bank's contact center platform. The role responsible for high availability, security, and optimal performance of voice solutions while troubleshooting and resolving technical issues to support business operations.
Job Description<div>
1. Voice Infrastructure &amp; Contact Center Support: 
<ul><li>Administer and maintain IP telephony systems, VoIP solutions, SBCs, and PBX infrastructure.</li><li>Support and optimize the bank's contact center platform, including call routing, IVR functionalities, and call recording.</li><li>Ensure the quality and reliability of voice services by monitoring system health and performance.</li><li>Assist in securing voice infrastructure through encryption, authentication, and access controls.</li></ul></div><div>
2. Incident &amp; Problem Management: 
<ul><li>Provide Level 2 support for voice-related incidents and service requests.</li><li>Troubleshoot and resolve voice network issues, ensuring minimal downtime.</li><li>Conduct root cause analysis (RCA) for recurring problems and suggest corrective actions.</li></ul></div><div>
3. Projects &amp; Upgrades: 
<ul><li>Assist in implementing and upgrading voice solutions in alignment with business needs.</li><li>Support the integration of voice services with CRM, workforce management, and other applications.</li><li>Work with vendors and service providers for issue resolution and enhancements.</li></ul></div>
Policies, Processes &amp; Procedures
4. Follow and implement all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Day-to-day Operations
5. Follow the day-to-day operations related to own jobs in the department and preparing requested reports to ensure continuity of work. Ensure being innovative, initiative and recommend new approaches related to own jobs.
Compliance
6. Comply with all relevant CBE regulations, banking laws, AML regulations and internal AAIB policies and code of conduct in order to maintain AAIB&rsquo;s sound legal position and mitigate any potential risks.
Requirements<ul><li>Education &amp; Certifications:</li><li>Bachelor&rsquo;s degree in Computer Science, Telecommunications, or a related field.</li><li>Certifications such as Cisco CCNA Collaboration, Avaya, or Genesys certifications are a plus.</li><li>Experience:</li><li>For Sr. Engineer: 3-5 years of experience in managing and supporting enterprise voice solutions.</li><li>For Engineer: 1-3 years of experience in managing and supporting enterprise voice solutions.</li><li>Hands-on experience with VoIP, SIP, PBX, and contact centre platforms.</li><li>Banking or financial institution experience is preferred.</li></ul><div>
Technical Skills: 
<ul><li>Strong understanding of VoIP protocols (SIP, RTP, H.323).</li><li>Knowledge of call routing, IVR, and workforce management systems.</li><li>Experience in troubleshooting voice quality issues and network-related voice problems.</li><li>Familiarity with QoS, network security, and voice system integrations.</li></ul>
Soft Skills: 
<ul><li>Strong analytical and troubleshooting skills.</li><li>Ability to work effectively under pressure and meet SLAs.</li><li>Good communication and teamwork skills.</li></ul> 
 
</div>Benefits<ul>
<li>
Private Health Insurance</li>
<li>Training &amp; Development</li></ul></div>

Voice Management Senior Engineer

Commercial Bank of Dubai

<div><div><div><div><div>Description</div>
<div><div>JOB PURPOSE</div><ul><li>
Lead Account opening services team</li><li>
Control the day-to-day activities of the team both Onshore and Offshore</li><li>
Manage account opening functions for Personal Banking and Wholesale Banking</li><li>
Manage all maintenance and service-related requests pertaining to Account services unit</li><li>
Manage all account opening/ Maintenance tasks received by digital channels like Customer onboarding, iPad, Online/ SMS Banking, IVR</li><li>
Assist the Head of Shared services in achieving the Unit objectives by supervising the activities of a team of Processing supervisors while resolving relatively more complex problems / issues and ensuring smooth flow of work, complying with established standards, policies and procedures</li></ul><div>
JOB ACCOUNTABILITIES
</div><ul><li>Lead and manage the operational functions at onshore to ensure:</li><li>
Account opening (CASA&amp;TD) and maintenance for WBG and PBG are completed within agreed SLA</li><li>
Account opening, average over 100 documents per day, reconciliation of physical documents completed and forwarded to Archiving</li><li>
Overnight safe custody of original physical documents under custody</li><li>
Monitor Offshore Processing Team pertaining to</li><li>
Account opening (CASA &amp;TD)</li><li>
Cheque Book issuance, Special Cheque Book</li><li>
Online Banking, SMS, IVR Banking</li><li>
Processing for COB (High Risk) IPAD (High Risk) and MB accounts</li><li>
Review daily/ monthly tasks and dashboard are submitted</li><li>
Decide, in line with stipulated polices, after analyzing the documents and requirements</li><li>
Approve or reject COB-High Risk accounts, IPAD, MB accounts</li><li>
Approving Debit cards in the Instant Issuance or DCR for above cases</li><li>
Escalate approvals to the next level of management/ compliance, where required</li><li>
Prioritizing process completion depending upon high net worth and tier 1 clients</li><li>
Manage and plan resources for optimal efficiency especially planning absence or leaves</li><li>
Fully responsible for:</li><li>
Holding the original physical documents as joint custodian</li><li>
Ensuring the physical documents are reconciled on a daily basis.</li><li>
Rework identified by Offshore, rectification exercise in coordination with Branches / RM&rsquo;s</li><li>
Monitor and ensure proper movement of original physical documents between ASU &amp; Central Archiving Unit under acknowledgement</li><li>
Time Deposit / CCBB opening / OA payments approval</li><li>
Act as joint bank admin for special bank controlled admin for iBusiness in conjunction with IAM</li><li>
Approve the scanning of customer signatures in SIG-CAP handled at Onshore</li><li>
Address / complete audit observations within time, Coordinate with auditors and rectify the irregularities and deficiencies observed to ensure compliance with the standard policies, procedures and statutory requirements</li><li>
Identify / propose optimization opportunities, based on the experiences gained in the day to day functions for further improvement.</li><li>
Work on continues process reviews and improvements to ensure customer experience &amp; expectation is met.</li><li>
Participate in preparing BRD, conduct UAT at a user perspective for upgrades in the processes handled at the Unit and ensure deployment in live</li><li>
Support to develop and cross-train team members for better resource utilization during exigencies.</li><li>
Provide assistance to the TL SSD &ndash;ASU &amp; Escrow in completing the day-to-day operations of the Unit</li></ul></div>
</div></div><div><div><div>Requirements</div>
<div><div>QUALIFICATIONS</div><ul><li>
10 years banking experience in branches or head office required mainly in account opening</li><li>
Prior experience at head office/ branches as a Team Leader/ verifier would be an added advantage</li></ul></div></div></div></div></div>

Assistant Manager, ASU (UAE National)

Target

<div><div>Job Description</div><div>
About Us:
As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful.
Tech Overview: 
Every time a guest enters a Target store or browses Target.com, they experience the impact of Target&rsquo;s investments in technology and innovation. We&rsquo;re the technologists behind one of the most loved retail brands, delivering joy to millions of our guests, team members, and communities. 
Join our global in-house technology team of more than 4,000 of engineers, data scientists, architects, coaches and product managers striving to make Target the most convenient, safe and joyful place to shop. We use agile practices and leverage open-source software to adapt and build best-in-class technology for our team members and guests&mdash;and we do so with a focus on experimentation and continuous learning.
Pyramid &amp; Product Overview : 
We create enterprise-scale technology solutions that unlock value for Target&rsquo;s team members, guests, and suppliers. Millions of guests reach out to the Service Centers for assistance every year, and our engineers power:<ul><li>
Guest Service &amp; CRM (Salesforce Service Cloud)</li><li>
Self-Service &amp; Voice Assistants (Genesys Cloud CX, Voicebots, IVR)</li><li>
Agent Assist &amp; Gen AI capabilities that lower handle time and raise satisfaction</li><li>
Telephony &amp; Contact Routing (Verizon Voice, Google Voice/AI)</li></ul>
These products sit inside the GUEST Portfolio<div>
Role Summary : 
As a Lead Engineer (L6) you will own the technical strategy, architecture, and delivery for multiple teams building full&#8209;stack, AI&#8209;enabled contact&#8209;center products. You will guide architectural evolution, champion security and reliability, and scale Generative AI adoption across the portfolio.Key Responsibilities<ul><li>
Define and communicate architectural vision for full&#8209;stack and event&#8209;driven systems, aligning to enterprise guardrails.</li><li>
Drive high&#8209;stakes design decisions (build vs. buy, domain boundaries, data models) across products and teams.</li><li>
Lead, mentor, and grow engineers (L4&ndash;L5) through coaching, design reviews, and career guidance.</li><li>
Establish and monitor SLIs/SLOs; partner with SRE to improve availability, latency, and cost efficiency.</li><li>
Champion secure&#8209;by&#8209;design practices; conduct threat modeling, oversee penetration tests, and drive remediation at scale.</li><li>
Integrate Generative AI capabilities (LLMs, RAG, agents) into platform architecture, balancing innovation with risk.</li><li>
Influence portfolio roadmaps by articulating technical trade&#8209;offs and business impact to senior leadership.</li><li>
Cultivate engineering culture focused on psychological safety, learning, and continuous improvement.</li></ul>
Required Qualifications :<ul><li>
10+ years of software engineering experience with at least 3 years in a technical leadership/architect role.</li><li>
Demonstrated mastery of full&#8209;stack development (React/TypeScript; Kotlin/Micronaut, Java/Spring, Python) and distributed system design.</li><li>
Proven track record operating mission&#8209;critical, high&#8209;scale platforms (99.9 %+ availability).</li><li>
Deep expertise in cloud architecture (GCP preferred), CI/CD automation, observability, and cost optimization.</li><li>
Extensive knowledge of application &amp; infrastructure security, compliance (PCI&#8209;DSS, GLBA, SOX), and incident management.</li><li>
Experience architecting and shipping AI&#8209;powered capabilities (OpenAI, Vertex AI, Hugging Face, vector DBs) to production.</li><li>
Exceptional communication and influence skills; ability to translate complex concepts for diverse stakeholders.</li></ul>
Preferred Skills :<ul><li>
Expertise with Genesys Cloud CX, Salesforce Service Cloud, Verizon Voice, or other large&#8209;scale telephony/IVR ecosystems.</li><li>
Experience leading enterprise&#8209;wide modernization or platform migration initiatives.</li><li>
Contributions to open&#8209;source or industry standards; conference speaking</li></ul>
Know More About Us Here: 
Life at Target- https://india.target.com/ 
Benefits- https://india.target.com/life-at-target/workplace/benefits 
Culture- https://india.target.com/life-at-target/belonging</div></div></div>

Lead Engineer - Full Stack

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