Voice Management Senior Engineer

Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.

Job Purpose

Responsible for the administration, maintenance, and support of the bank’s voice communication infrastructure, with a focus on IP telephony, VoIP, and the bank's contact center platform. The role responsible for high availability, security, and optimal performance of voice solutions while troubleshooting and resolving technical issues to support business operations.

Job Description

Policies, Processes & Procedures

4. Follow and implement all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

Day-to-day Operations

5. Follow the day-to-day operations related to own jobs in the department and preparing requested reports to ensure continuity of work. Ensure being innovative, initiative and recommend new approaches related to own jobs.

Compliance

6. Comply with all relevant CBE regulations, banking laws, AML regulations and internal AAIB policies and code of conduct in order to maintain AAIB’s sound legal position and mitigate any potential risks.

Requirements

• Education & Certifications:
• Bachelor’s degree in Computer Science, Telecommunications, or a related field.
• Certifications such as Cisco CCNA Collaboration, Avaya, or Genesys certifications are a plus.
• Experience:
• For Sr. Engineer: 3-5 years of experience in managing and supporting enterprise voice solutions.
• For Engineer: 1-3 years of experience in managing and supporting enterprise voice solutions.
• Hands-on experience with VoIP, SIP, PBX, and contact centre platforms.
• Banking or financial institution experience is preferred.

Benefits

• Private Health Insurance
• Training & Development