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jr. customer service executive - network operations & support Jobs in Hyderabad

jr. customer service executive - network operations & support

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senior operations manager Jobs in Hyderabad

senior operations manager

jr customer service executive network operations support

Tata Communications

<div>
 
 About The Company
 
 
 
 TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 
 Job Title:
 
 NLD Team Leader - Field Operations, India
 
 
 
 Broad Outline Of The Role
 
 
 
 <ul>
 <li>
 TCTS NLD O&amp;M: Operation &amp; maintenance of fibre network including OSP, ISP, and infrastructure-related activities.
 </li>
 <li>
 OSP: Managing the fibre network, including backbone &amp; last miles. Achieving SLA/KPI targets, managing off-role &amp; vendor teams, and operating knowledge of fibre tools like OTDR and power meter.
 </li>
 <li>
 ISP: Knowledge in transmission equipment such as SDH &amp; DWDM technology, equipment hygiene practices, and spare inventory maintenance.
 </li>
 <li>
 INFRA: Knowledge in SMPS, battery bank, and maintenance.
 </li>
 <li>
 Process: Follow standard health and safety processes and practices, and company compliances.
 
 
 </li>
 </ul>
 
 Purpose - Broad Objective Of The Role
 
 
 
 <ul>
 <li>
 B.Tech. graduate, preferably in Telecom, Electronics, or Electrical.
 </li>
 <li>
 Experience: 1-3 years.
 
 
 </li>
 </ul>
 
 Size and Scope of Role - No. of Direct Reports:
 
 
 
 <ul>
 <li>
 Team Leader: Manage the telecom network.
 
 
 </li>
 </ul>
 
 Minimum Qualification &amp; Experience
 
 
 
 <ul>
 <li>
 Technical degree in EC/EE/Telecom with 1-3 years of telecom background, preferably in transmission &amp; access operations.
 </li>
 <li>
 Good understanding of OFC/SDH/DWDM.
 </li>
 <li>
 Hands-on experience with OFC transmission equipment like ECI, Tejas, Huawei, CIENA, etc.
 </li>
 <li>
 Good knowledge in power/infra-related areas.
 
 
 </li>
 </ul>
 
 Other Knowledge/Skills
 
 
 
 <ul>
 <li>
 Demonstrated problem-solving skills.
 </li>
 <li>
 Prior experience providing technical support in fast-paced, high-availability, 24x7 environments.
 </li>
 <li>
 Knowledge of network and operating systems.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Monitor &amp; analyze OSP/ISP/INFRA network faults raised from TCL NOC.
 </li>
 <li>
 Preventive actions for fiber cut reduction &amp; corrective actions for OFC restoration within SLA.
 </li>
 <li>
 Preventive actions in ISP like POP hygiene, spare card management, and in INFRA like AMC of SMPS, BB &amp; DG.
 </li>
 <li>
 Align and manage teams and resources to meet the KPI targets of customers.
 </li>
 <li>
 Handle OFC tools and machinery like splicing machines, OTDR, laser sources, and power meters.
 </li>
 <li>
 Coordinate with other operators, government, and private authorities.
 
 
 </li>
 </ul>
 
 Technical Competencies
 
 
 
 <ul>
 <li>
 Strong technical knowledge in telecom network operations, specifically optical fiber, SDH, and DWDM technologies.
 </li>
 </ul>
</div>

Jr. Customer Service Executive - Network Operations & Support

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud &amp; Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Technical administration or troubleshooting to ensure the efficient functionality of the solution.
 </li>
 <li>
 Incident Validation, Incident Analysis, Solution recommendation
 </li>
 <li>
 Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
 </li>
 <li>
 Act as a point of escalation for Level-1 customer service analysts
 </li>
 <li>
 Coordinate with IT teams on escalations, tracking, performance issues, and outages.
 </li>
 <li>
 Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
 </li>
 <li>
 Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
 </li>
 <li>
 Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
 </li>
 <li>
 Publish weekly reports and monthly reports on customer service operations activity.
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
 <li>
 Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
 </li>
 <li>
 Experience in troubleshooting platform related issues, data backup, restoration, retention
 </li>
 <li>
 Maintains awareness of latest technologies in the domain
 </li>
 </ul>
</div>

Lead - Captive Operations

SDC (Statistics & Data Corporation)

<div>
 
 Manager, Business Development Operations
 
 
 
 Statistics &amp; Data Corporation (SDC), a specialized contract research organization (CRO) headquartered in Arizona, delivering top-tier clinical trial services to pharmaceutical, biologic, and medical device/diagnostic companies since 2005. SDC providing a technology enabled service offering to provide clients with both clinical services expertise, as well as the technology they need to be successful in their clinical trials.
 
 
 
 Job Summary
 
 
 
 Manager, Business Development Operations responsibilities include working with Business Development, Operational Logistics / Project Management, Accounting, Quality Assurance, Operations, and clients/partners to oversee processes and personnel responsible for the preparation of proposals with associated pricing, Confidential Disclosure Agreements, Master Service Agreements, Work Orders and Work Order Amendments that are responsive to client/partner needs. Coordinate the status of this work internally and with the external client/sponsor as appropriate, in a timely, professional manner with high attention to detail. Interface with partners/clients (indirectly via Sales Lead when applicable) on all account matters and be familiar enough with their contractual requirements to help identify and understand customer relations issues along with related project risks and identify corrective action and risk mitigation plans as required. Coordinate with Senior Vice President (SVP), Business Development to ensure that Executive Management are immediately notified of any and all client/sponsor issues that are thought to be significant (e.g., service complaints, invoicing problems, etc.) along with recommendations for resolution.
 
 
 
 Primary Responsibilities
 
 
 
 <ul>
 <li>
 Provide management oversight and training to all direct reports within the Business Development team
 </li>
 <li>
 Support SVP, Business Development in coordinating with Accounting, Operational Logistics / Project Management, and Business Development to prepare, maintain, and regularly communicate a forecast for all new business to include scope of work and project/contract timing
 </li>
 <li>
 Support Sales Lead to coordinate with prospective and current clients/partners to understand the scope of work requirements for all new candidate projects and/or changes to current projects and prepare initial pricing and proposals that are responsive to the request
 </li>
 <li>
 Review draft pricing and proposals as needed with SVP, Business Development
 </li>
 <li>
 Coordinate with Business Development team to ensure that all contracts, proposals, and other opportunities are updated and maintained via all available Business Development resources (Salesforce.com, KeyedIn, etc.)
 </li>
 <li>
 Oversee the preparation of Confidential Disclosure Agreements (CDAs), Master Service Agreements (MSAs), and associated Work Orders and Work Order Amendments
 </li>
 <li>
 Develop/maintain Business Development Operations processes
 </li>
 <li>
 Proactively identify and coordinate with Business Development on resolution of problems/issues that may jeopardize winning new business
 </li>
 <li>
 Ensure project scope of work, deliverable requirements, and project budgets are well coordinated with internal staff, helping to identify and communicate contract scope creep as early as possible
 </li>
 <li>
 Coordinate with Accounting and operational departments to ensure all billing milestones are identified, tracked, and regularly reviewed
 </li>
 <li>
 Communicate with support staff in a positive, proactive manner to ensure team objectives are met
 </li>
 <li>
 Coordinate with SVP, Business Development to discern when to involve executive management to help reconcile problems/issues with internal staff members and/or clients/sponsors
 </li>
 <li>
 Ensure the quality of all Business Development Operations deliverables prior to submission to clients/partners
 </li>
 <li>
 Coordinate with SVP, Business Development, or other Executive Leadership to determine when outside legal review of documents is required
 </li>
 <li>
 Support continuous improvement initiatives spearheaded by executive management and/or department heads
 </li>
 <li>
 Comply with Statistics &amp; Data Corporation's data integrity &amp; business ethics requirements
 </li>
 <li>
 Perform other duties as assigned
 </li>
 <li>
 Adherence to all essential systems and processes that are required at SDC to maintain compliance with business and regulatory requirements
 
 
 
 </li>
 </ul>
 The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This document is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
 
 
 
 Requirements
 
 
 
 
 Required Skills
 
 
 
 <ul>
 <li>
 Exceptional customer support skills
 </li>
 <li>
 Excellent understanding of contracts and demonstrated ability to manage contracts
 </li>
 <li>
 Ability to instill and maintain confidence in customer base
 </li>
 <li>
 Excellent leadership and management abilities
 </li>
 <li>
 Strong ability to motivate company personnel to meet project requirements within budget
 </li>
 <li>
 Solid independent, critical thinking ability and demonstrated ability to discern multiple viewpoints
 </li>
 <li>
 Familiarity with ICH Guidelines for Good Clinical Practice and Title 21 of the Code of Federal Regulations
 </li>
 <li>
 Good analytical and problem-solving skills to include excellent ability to identify and resolve problems early
 </li>
 <li>
 Keen ability to accurately discern individual and team priorities in a fast-paced work environment
 </li>
 <li>
 Solid understanding of SDC service and technology offerings and related processes
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Excellent computer skills to include strong knowledge and MS Office suite and Saleforce.com
 </li>
 <li>
 Ability to travel up to 25% of the time as needed for meetings, industry conferences, etc
 
 
 
 </li>
 </ul>
 
 Education Or Equivalent Experience
 
 
 
 <ul>
 <li>
 A bachelor's degree, preferably in engineering, applied or life sciences or business is required
 </li>
 <li>
 Four (4) years of experience in business development, account management, contracts management, or purchasing in the clinical trial industry is required
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Why SDC
 
 
 
 SDC is a team of diversified professionals who deliver exceptional Biometric Services, Consulting, and Technology Solutions to pharmaceutical, biologic, and medical device/diagnostic companies. Since 2005 our purpose has been to partner with sponsors to provide high quality and experienced team members to develop great medicines that save lives and cure diseases in the most efficient manner possible. Our global team operates as a value partner to our clients by fulfilling their needs as our own and delivering exceptional results. We are a specialty CRO in that we provide scalable service offerings, focused services area specialists, efficient project timelines, optimal technology solutions, and proven success and experience. Our commitment to our clients is the same commitment to our employees. By offering strong benefits including competitive pay, generous time off, attainable career advances and positive work/life balance, we are able to attract some of the most talented people in the industry.
 
 
 <ul>
 <li>
 We are committed to developing our employees. We recognize achievements, provide growth opportunities and career advancement, offer a flexible work schedule, engaging work culture and employee benefits
 </li>
 <li>
 We are passionate about our company culture. Our recognition program is directly tied to our core values of Energy, Integrity, Engagement, Innovation, Ownership, and Commitment
 </li>
 <li>
 We strive to provide a place of belonging to our employees with fun and engaging activities from SDC's culture club
 </li>
 <li>
 We are constantly growing and innovating to support our client and employee needs. Global in nature, we bring diverse perspectives enabling our growth in this ever-evolving industry
 </li>
 <li>
 With a proven track record, SDC has been successfully executing client clinical programs since 2005
 
 
 
 </li>
 </ul>
 Take a look at how you can join our team!
 
 
</div>

Manager, Business Operations

Amazon

<div>
 
 Description
 
 
 
 Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
 
 
 Amazon Operations
 
 
 Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India Operations team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead Operational process improvement initiatives? Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams?
 
 
 Join the Operations team as Operation Executive (OE). As Operation Executive, you will be responsible for monitoring multiple 3P stores from operations, performance, design and compliance point of view. You will be working with multiple internal and external stakeholders to manage operations performance and to drive program initiatives yielding improvement in quality, productivity, speed and cost. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends and/or overnight shifts regularly and to travel to stores to design, set up &amp; monitor 3P operations.
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Monitor operations of the assigned stores and suggest &amp; deploy improvements
 </li>
 <li>
 Identify useful data accumulated from multiple sources and take necessary actions
 </li>
 <li>
 Foresee implications based on current data and trends
 </li>
 <li>
 Be organized, apt and prompt in notifying the situation, problem solve and recur prevention
 </li>
 <li>
 Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance and information privacy
 </li>
 <li>
 Train &amp; direct associates for action and conformance of norms &amp; practices
 </li>
 <li>
 Visit the stores for various operational conformance, restrictions and norms
 </li>
 <li>
 Conduct ops checklist based on SOP
 
 
 </li>
 </ul>
 Key job responsibilities
 
 
 Communicating with team and operations stakeholders.
 
 
 Managing amazon driven process at 3p stores.
 
 
 Providing training and one point lessons to ground staff to implement Amazon Operation processes.
 
 
 Perform daily/ weekly site audits
 
 
 Travel to site locations
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
 </li>
 <li>
 Speak, write, and read fluently in English
 </li>
 <li>
 Experience with Microsoft Office products and applications
 </li>
 <li>
 Experience with Excel
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ASSPL - Telangana
 
 
 Job ID: A3086532
</div>

Operation Executive, Fresh 3P, Team Leader Operations

Curefit

<div>
 
 
 About the Company
 
 : Curefit Healthcare Pvt Ltd, founded in 2016, is India&rsquo;s largest fitness company and wellness platform. Cult, from the house of Curefit, was established with a mission to make fitness easy, fun and accessible to everyone, and has emerged as a community celebrating the joy of fitness. The brand today offers a range of fitness services ranging from group workouts, gyms and personalized fitness solutions, as well as an expansive selection of quality fitness products for the everyday athlete. The company&rsquo;s vision is to empower everyone towards an active and healthier lifestyle through innovative fitness solutions, enabled by technology.
 
 
 
 
 
 
 About the Role
 
 : We are looking for an Area Sales Executive who will be capable of increasing sales within an assigned geographical area and guiding a team of field sales representatives.
 
 
 
 
 
 
 Responsibilities
 
 :
 
 <ul>
 <li>
 Expand the business network through appointment of new dealers and motivating the existing dealers in their area.
 </li>
 <li>
 Meet Dealers as per call cycle plan.
 </li>
 <li>
 Collect market information, collecting competitor's data and sending it to management.
 </li>
 <li>
 Execution of sales strategies.
 </li>
 <li>
 Making PI, follow-up for invoicing and dispatch activities.
 </li>
 <li>
 Bring new partners on board and maintain relationships with existing partners.
 </li>
 <li>
 Understand customer and business needs to cross-sell and up-sell the company&rsquo;s products.
 </li>
 <li>
 Coordinate with other company personnel such as the support team and management team to deliver and meet customer/partner expectations.
 </li>
 <li>
 Act as a bridge for communication between the customers/partners and the engineering team.
 </li>
 </ul>
 
 
 Qualifications
 
 :
 
 <ul>
 <li>
 A minimum of 2-3 years of work experience of Fitness Equipment or Sports Industry background.
 </li>
 <li>
 A bachelors&rsquo; or masters&rsquo; degree in sales/marketing.
 </li>
 <li>
 Thorough understanding of the industry.
 </li>
 <li>
 Exceptional communication skills.
 </li>
 <li>
 Flexible to travel to partner locations.
 </li>
 <li>
 Solution-oriented outlook.
 </li>
 <li>
 Ability to build lasting relationships.
 </li>
 </ul>
 
 
 Required Skills
 
 :
 
 <ul>
 <li>
 Exceptional communication skills.
 </li>
 <li>
 Solution-oriented outlook.
 </li>
 <li>
 Ability to build lasting relationships.
 </li>
 <li>
 Experience in the Fitness Equipment or Sports Industry.
 </li>
 <li>
 Understanding of sales and marketing principles.
 </li>
 </ul>
 
 
</div>

Area Sales Executive

Novartis India

<div>
 
 Summary
 
 
 
 <ul>
 <li>
 Provide analytics support to Novartis internal customers (CPOs &amp; Regional marketing and sales teams) on various low-medium complexity analytical reports. -Support and facilitate data enabled decision making for Novartis internal customers by providing and communicating qualitative and quantitative analytics. -Support GBS -GCO business in building practice by involving in various initiatives like knowledge sharing, on-boarding and training support, support team lead in all business related tasks / activities, building process documentation and knowledge repositories -To be an integral part of a comprehensive design team responsible for designing promotional marketing materials.
 
 
 </li>
 </ul>
 
 About The Role
 
 
 
 
 Major accountabilities:
 
 
 
 <ul>
 <li>
 Create and deliver below customer requirements as per agreed SLAs -Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services .
 </li>
 <li>
 Quality Assurance ; Ensure deliverables for quality and accuracy are of the highest order.
 </li>
 <li>
 On-time project delivery within stipulated deadlines -Support in creation and maintenance of standard operating procedures (SOPs) -Support in developing and maintaining knowledge repositories that captures qualitative and quantitative reports.
 </li>
 <li>
 Participate in various knowledge sharing sessions that
 
 
 </li>
 </ul>
 
 Key Performance Indicators
 
 
 
 <ul>
 <li>
 - Good customer satisfaction scores - Ability to manage multiple stakeholders / projects - Delivery on time
 
 
 </li>
 </ul>
 
 Minimum Requirements
 
 
 
 
 Work Experience:
 
 
 
 <ul>
 <li>
 Operations Management and Execution.
 </li>
 <li>
 Project Management.
 </li>
 <li>
 Working experience within the pharmaceutical industry.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Advertising Campaigns.
 </li>
 <li>
 Alteryx.
 </li>
 <li>
 Analytical Thinking.
 </li>
 <li>
 Brand Awareness.
 </li>
 <li>
 Business Networking.
 </li>
 <li>
 Curiosity.
 </li>
 <li>
 Digital Marketing.
 </li>
 <li>
 Email Marketing.
 </li>
 <li>
 Marketing Communications.
 </li>
 <li>
 Marketing Plans.
 </li>
 <li>
 Marketing Strategy.
 </li>
 <li>
 Media Campaigns.
 </li>
 <li>
 Process Documentation.
 </li>
 <li>
 Strategic Marketing.
 
 
 </li>
 </ul>
 
 Languages
 
 
 
 <ul>
 <li>
 English.
 
 
 </li>
 </ul>
 
 Why Novartis:
 
 Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients&rsquo; lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
 
 
 
 Join our Novartis Network:
 
 Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
 
 
 
 Benefits and Rewards:
 
 Read our handbook to learn about all the ways we&rsquo;ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
</div>

Analyst

Treebo Hospitality Ventures

<div>
 
 About The Company
 
 
 
 Treebo Hospitality Ventures is India&rsquo;s most loved brand and one of the largest chains in the budget segment of
 
 
 hospitality. With a network of 850+ hotels across 120+ cities, Treebo offers travellers the unprecedented value
 
 
 proposition of high-quality stays at affordable prices wherever they go. We are proud of putting dignity back
 
 
 into budget travel where earlier the traveller was forced to contend with poor quality and hygiene.
 
 
 Treebo Hospitality Ventures masterfully combines engineering prowess with deep hospitality expertise. Our
 
 
 operational ethos is clear and focused from Treebo Club, an innovative distribution platform and extremely
 
 
 rewarding loyalty programme to Hotel Superhero, a cutting-edge SaaS solution and a comprehensive hotel
 
 
 management software.
 
 
 With a strong technological foundation and a passion for hospitality, THV aims to deliver exceptional
 
 
 experiences across our diverse portfolio. Our range of brands&mdash;Itsy Hotels, Treebo, Treebo Premium and
 
 
 Medalio&mdash;provides a symphony of choices that blend quality, comfort and affordability.
 
 
 Treebo is a Great Places to Work certified organisation. We take immense pride in our culture which is built on
 
 
 a strong foundation of 7 values. Some of these values include - &ldquo;Exhibit Owner Mindset&rdquo; and &ldquo;Have the
 
 
 humility and hunger to learn and help learn&rdquo;, amongst others. We strongly believe in offering our people -
 
 
 &ldquo;Treebs&rdquo;, as they are called - unmatched opportunities to learn and grow. If you&rsquo;re looking to work at a place
 
 
 that is built on strong fundamentals of business and professional conduct, Treebo is the place for you.
 
 
 
 About The Role
 
 
 
 As an Area General Manager, you will be responsible for executing the company&rsquo;s strategic vision of
 
 
 democratizing the joy of travel. You will be responsible for a given area and the portfolio there in to ensure
 
 
 highest levels of guest experience, product quality and business &amp; profitability of the assets. While managing
 
 
 the operations and enabling sales for your portfolio, you will also drive the expansion of our hotel portfolio
 
 
 across your area and beyond through your network. This is a mission critical role that requires a perfect
 
 
 balance of delivering operational excellence, relationship management, and a business development mindset.
 
 
 Key Responsibilities -
 
 
 <ul>
 <li>
 Operational Excellence
 </li>
 <li>
 Oversee day-to-day operations across multiple hotel properties in your area, ensuring adherence to
 
 
 </li>
 </ul>
 brand standards and service benchmarks
 
 
 <ul>
 <li>
 Drive compliance with Treebo's brand standards and SOPs, health and safety guidelines, and service
 
 
 </li>
 </ul>
 quality norms
 
 
 <ul>
 <li>
 Conduct audits, quality assurance checks, and drive corrective/preventive actions through hotel partners
 
 
 </li>
 </ul>
 to maintain Treebo standards
 
 
 <ul>
 <li>
 Act as the key liaison between the company and hotel partners, ensuring seamless coordination and
 
 
 </li>
 </ul>
 timely issue resolution
 
 
 <ul>
 <li>
 Monitor and enhance overall guest satisfaction by ensuring prompt and effective service recovery
 
 
 </li>
 </ul>
 mechanisms
 
 
 <ul>
 <li>
 Business Development &amp; Growth
 </li>
 <li>
 Identify, evaluate, and onboard new hotel properties to expand the company&rsquo;s portfolio within the
 
 
 </li>
 </ul>
 assigned area
 
 
 <ul>
 <li>
 Negotiate terms of the agreement and ensure complete alignment with Treebo's operating procedures
 
 
 </li>
 </ul>
 before onboarding any hotel
 
 
 <ul>
 <li>
 Collaborate with the central business development team to oversee launch process of the signed
 
 
 </li>
 </ul>
 properties
 
 
 <ul>
 <li>
 Sales &amp; MICE
 </li>
 <li>
 Drive regional sales performance by collaborating with internal sales teams and property owners to
 
 
 </li>
 </ul>
 achieve revenue targets for your portfolio
 
 
 <ul>
 <li>
 Identify and push sales POCs to close MICE deals for your portfolio properties
 </li>
 <li>
 Support pricing, promotions, and campaigns to drive business at the property level
 </li>
 <li>
 Engage with local corporate clients, event organizers, and travel planners to push business to your
 
 
 </li>
 </ul>
 portfolio if needed
 
 
 <ul>
 <li>
 Team &amp; Partner Management
 </li>
 <li>
 Lead, mentor, and develop on-ground portfolio hotel teams to deliver exceptional guest experience in the
 
 
 </li>
 </ul>
 segment
 
 
 <ul>
 <li>
 Train hotel staff in brand values, SOPs, and customer service skills to ensure consistency
 </li>
 <li>
 Build strong relationships with hotel owners and partners to foster collaboration and long-term
 
 
 </li>
 </ul>
 association
 
 
 What Are We Looking For -
 
 
 <ul>
 <li>
 Strong communication, leadership, and stakeholder management skills.
 </li>
 <li>
 4&ndash;6 years of experience in hospitality management with demonstrated success in both operations and
 
 
 </li>
 </ul>
 business development.
 
 
 <ul>
 <li>
 Proven experience in property acquisition and/or sales in hospitality.
 </li>
 <li>
 Knowledge and experience in the MICE segment is highly desirable.
 </li>
 <li>
 Analytical mindset with problem-solving and decision-making capabilities.
 </li>
 <li>
 Ability to thrive in a dynamic, fast-paced environment.
 </li>
 <li>
 Willingness to travel extensively within the assigned geography.
 </li>
 <li>
 Entrepreneurial approach with a strong focus on execution and accountability.
 </li>
 </ul>
</div>

Manager - Operations - Hyderabad

Explore 137+ Jr customer service executive network operations support in Hyderabad this September. Find roles across top companies and apply now to boost your career.