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bpo-operations manager (healthcare) Jobs in Hyderabad

bpo-operations manager (healthcare)

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engineering operations manager Jobs in Hyderabad

engineering operations manager

senior operations manager

VXI Global Solutions

<div>
 
 
 Job Summary:
 
 
 
 The position is responsible for managing day-to-day operations and execution of programs. It involves supervising multiple Senior/Team Leads (4&ndash;8 direct reports) and ensuring operational performance, client satisfaction, and achievement of program metrics. Depending on the program size, the role may oversee a single Line of Business (LOB) or multiple programs.
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Analysis
 
 
 
 Manages call center operations by reviewing and analyzing reports, records, and data to ensure that quality, efficiency, and productivity standards/targets are met. Metrics may vary as per client directives and are outlined in Operations Performance Expectations.
 
 
 
 2. Reporting
 
 
 
 Analyzes reports from multiple sources (client-based or internally generated). Attention to detail is crucial, and the role holds Operations or other departments accountable for necessary improvements. Responsible for delivering reports to both external clients and internal business leaders.
 
 
 
 3. Goal-Setting
 
 
 
 Sets operational goals and business objectives. Translates these into actionable items across all levels&mdash;from Group/Shift Managers to Team Managers. Includes setting or recommending topics for pre-/post-shift meetings, discussing goals, trends, action plans, and conducting comprehension checks.
 
 
 
 4. Strategy Development
 
 
 
 Supports the Operations Director in formulating long-term sales and quality strategies based on continuous needs assessment and feedback from Operations and Quality Monitoring processes.
 
 
 
 5. Process Monitoring
 
 
 
 Monitors calls and provides feedback using approved processes and tools (e.g., Tri-Level Coaching, Call Observation/Looping Forms) to Operations Managers, Group Managers, and Team Managers.
 
 
 
 6. Discipline &amp; Compliance
 
 
 
 Ensures strict adherence to company processes and policies. May initiate corrective actions for performance gaps and analyze trend data to coach Group and Team Managers accordingly. Involves managing programs like A-Bay and implementing Performance Improvement Plans.
 
 
 
 7. Communication
 
 
 
 Effectively communicates program updates and strategic plans to the Operations Manager and broader operations team. Updates may include leadership changes, sales strategies, business announcements, and HR policies. Requires a sound understanding of the overall business and company-related developments.
 
 
 
 8. Client Interfacing
 
 
 
 Maintains regular interactions with clients in coordination with Client Services and the Operations Director. Engagements include call calibrations, performance reviews, and daily summaries. Meeting client deadlines is critical.
 
 
 
 9. Performance Management
 
 
 
 Assists in conducting performance reviews, identifies root causes of performance gaps, and recommends actionable improvement plans. Focuses on key metrics such as Close Rate, Advance Product Take Rate, Package Penetration, AHT, and Quality. Reviews are conducted through scorecards or one-on-one sessions as needed.
 
</div>

BPO-Operations Manager (Healthcare)

Oracle

<div>
 
 Job Description
 
 
 
 As a senior manager of the network operations team in India, you will manage a team of network engineers responsible for supporting 24x7 network operations of Oracle's Cloud Infrastructure. As part of its responsibilities, the team monitors and manages the physical network infrastructure across all the data centers and regions to ensure high service availability and meet business needs, service level agreements (SLAs), and customer satisfaction and service excellence.
 
 
 An ideal candidate for this position will have experience leading and managing network engineers in a large organization. Ability to work effectively with cross-functional teams, including network engineers and other technical groups. Demonstrate experience managing cloud network operations or global network deployments. You should be comfortable supporting distributed systems that interact with various services. Work comfortably in a collaborative, agile environment, and be excited to learn. You can provide direction and structure for your teams and mentor engineers and performance calibrations.
 
 
 Do you thrive in a fast-paced environment and want to be integral to a truly talented team? Join us!
 
 
 Career Level - M3
 
 
 
 Responsibilities
 
 
 
 
 Roles and Responsibilities:
 
 
 
 The Senior Network Operations Center Manager will help expand and lead our network operations center in India. The role will lead a team of network engineers to support 24x7 network operations of Oracle&rsquo;s Cloud Infrastructure as part of the Global Network Operations Center organization.
 
 
 <ul>
 <li>
 Develop a team of highly skilled network operations engineers
 </li>
 <li>
 Ensure network infrastructure operational health and high service availability to meet business needs and customer satisfaction
 </li>
 <li>
 Ensure appropriate coverage to meet business needs and Service Level Agreements (SLAs) and to achieve excellence in customer service and satisfaction.
 </li>
 <li>
 Develop, implement, and continually refine and improve network operations, NOC procedures, standards, and policies to conform to best practices and SLAs
 </li>
 <li>
 Develop, implement, and continually refine and improve incident and problem management procedures and documentation to align network operations with best practices and address triage/analysis, response, resolution, escalation, and communication.
 </li>
 <li>
 Develop, implement, and continually refine processes to control and coordinate all changes to a production environment into a Change Control/Management Procedure.
 </li>
 <li>
 Coordinate with other engineering areas and business stakeholders on technology deployments, system upgrades, and maintenance outages.
 </li>
 <li>
 Develop and implement a NOC performance measurement framework to facilitate feedback and scoring of team members on issues such as communication and technical skills.
 </li>
 <li>
 Identify, measure, benchmark, analyze and perform regular reviews of capacity reports and performance metrics, e.g., service availability, ticket volume, resolution rate, time to respond, time to resolution, change volume, and customer survey results.
 </li>
 <li>
 Analyze results for trends, process improvement opportunities, and staff training needs and take appropriate action to improve results.
 </li>
 <li>
 Encourage communication of new ideas, solutions, suggestions, and problems.
 </li>
 <li>
 Review for appropriate action or implementation. Participate in continuous learning and professional development.
 
 
 
 </li>
 </ul>
 
 Mandatory qualifications:
 
 
 
 <ul>
 <li>
 10+ years of experience delivering and operating large-scale, highly available production network environments (large cloud, ISP, or service provider)
 </li>
 <li>
 5-10 years of experience in an engineering and operations management role
 </li>
 <li>
 Experience in a technical leadership and management role.
 </li>
 <li>
 Experience driving hiring, onboarding new engineers, and ongoing performance management.
 </li>
 <li>
 Excellent organizational, verbal, and written communication skills.
 </li>
 <li>
 Experience working with large data sets and making data-driven analytical decisions.
 </li>
 <li>
 Excellent judgment in influencing product roadmap direction, features, and priorities.
 </li>
 <li>
 Experience planning, tracking, and executing projects using appropriate tools (Detailed Project Plans, Action/Risk tracking, etc.).
 </li>
 <li>
 Bachelor&rsquo;s degree in Network Engineering, Computer Science, Electrical/Hardware Engineering, or a related field.
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 Prior experience with large-scale cloud network infrastructure and data center operations
 
 
 
 Qualifications
 
 
 
 Career Level - M3
 
 
 
 About Us
 
 
 
 As a world leader in cloud solutions, Oracle uses tomorrow&rsquo;s technology to tackle today&rsquo;s challenges. We&rsquo;ve partnered with industry-leaders in almost every sector&mdash;and continue to thrive after 40+ years of change by operating with integrity.
 
 
 We know that true innovation starts when everyone is empowered to contribute. That&rsquo;s why we&rsquo;re committed to growing an inclusive workforce that promotes opportunities for all.
 
 
 Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
 
 
 We&rsquo;re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
 
 
 Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans&rsquo; status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
</div>

Senior Manager, Global Network Operations Center

Western Union

<div>
 JR0124216
 
 
 
 Senior Manager, Program Management (Site Operations/Governance)&ndash; Hyderabad, India
 
 
 
 Are you ready to join a team in a global company? Are you an innovative person who is passionate about Transformation and building site strategy? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a Senior
 
 Manager, Program Management &ndash; Hyderabad TEC.
 
 
 
 
 Western Union powers your pursuit.
 
 
 
 This role, Senior Manager, Program Management &ndash; Hyderabad TEC is responsible for providing project and program management support to the Director, Strategy &amp; Operations Head of India TEC&rsquo;s Strategy, Transformation and Governance, across all areas of responsibility within Technology and working with key senior stakeholders in India, the region and globally.
 
 
 
 Role Responsibilities
 
 
 
 <ul>
 <li>
 Program Execution:
 </li>
 <ul>
 <li>
 Govern program plan for the end-to-end delivery of the workforce transformation program, encompassing Internal Function (Technology, HR, TA, facilities, Physical Security, Facilities, Compliance) and Vendor Organization
 </li>
 <li>
 Maintain comprehensive program roadmap, detailed project plans with clear dependencies, and robust risk mitigation strategies
 </li>
 <li>
 Proactively identify, track, and resolve complex dependencies and systemic impediments across Internal Function teams and Vendor Organization
 </li>
 <li>
 Oversee vendor program management resources, including those operating under Build-Operate-Transfer models, ensuring alignment with program objectives and deliverables
 </li>
 <li>
 Establish and maintain a rigorous program governance framework, ensuring adherence to compliance and regulatory requirements
 </li>
 <li>
 Co-create and implement a comprehensive change management strategy to ensure successful adoption of the transformation program across the organization
 </li>
 </ul>
 <li>
 Matrixed Team Collaboration &amp; Communication:
 </li>
 <ul>
 <li>
 Facilitate seamless collaboration and communication across a highly matrixed, global team, including Internal onsite and offshore resources and Vendor Organization
 </li>
 <li>
 Drive alignment and consensus among vertical track stakeholders, including functional heads, and external vendor
 </li>
 <li>
 Develop and deliver clear, concise, and timely program status updates to all stakeholders, including executive-level reports
 </li>
 <li>
 Identify and address communication gaps, proactively manage issues, and provide support to teams navigating conflicting priorities
 </li>
 </ul>
 <li>
 Planning &amp; Delivery:
 </li>
 <ul>
 <li>
 Lead the planning and execution of program phases, ensuring alignment with strategic objectives and timelines
 </li>
 <li>
 Partner with functional leaders to define and prioritize program deliverables, ensuring a focus on delivering measurable business value
 </li>
 <li>
 Oversee the development and tracking of transition plans
 </li>
 <li>
 Coordinate with HR and TA teams to ensure smooth transition of workforce, and that the new workforce model is being implemented correctly
 </li>
 <li>
 Coordinate with facilities and physical security teams to ensure the physical infrastructure is ready for the changing workforce
 </li>
 </ul>
 <li>
 Workforce Management
 </li>
 <ul>
 <li>
 Manage workforce plans with functions
 </li>
 <li>
 Manage transitions to consolidate vendor staff
 </li>
 <li>
 Manage transfers to BOT
 </li>
 </ul>
 <li>
 Financial &amp; Compliance Oversight:
 </li>
 <ul>
 <li>
 Manage program budgets and financial resources, ensuring adherence to financial governance and reporting requirements
 </li>
 <li>
 Ensure that all financial and compliance requirements are being met by the vendors involved in the BOT model
 </li>
 </ul>
 <li>
 Mentoring and Best Practices:
 </li>
 <ul>
 <li>
 Provide expert advice, coaching, and mentorship to project managers and team members.
 </li>
 <li>
 Drive the adoption of best practices in program management, change management, and vendor management
 
 </li>
 </ul>
 </ul>
 
 Role Requirements
 
 
 
 <ul>
 <li>
 12+ years of progressive experience in program management, with a proven track record of leading large-scale, complex transformation programs
 </li>
 <li>
 Extensive experience managing programs involving technology, HR, talent acquisition, facilities, physical security, compliance, and financial governance
 </li>
 <li>
 Demonstrated expertise in managing vendor relationships, including Build-Operate-Transfer
 </li>
 <li>
 Strong understanding of change management principles and methodologies
 </li>
 <li>
 Proven ability to lead and motivate cross-functional, global teams in a matrixed environment
 </li>
 <li>
 Excellent communication, presentation, and stakeholder management skills
 </li>
 <li>
 Experience working in agile, waterfall, and hybrid project management environments
 </li>
 <li>
 Proficiency in project management tools, such as Jira, Jira Align, and Confluence
 </li>
 <li>
 PMP, Agile, SAFe, or other relevant certifications are highly preferred
 </li>
 <li>
 Experience with onsite and offshore teams
 </li>
 <li>
 Experience with large scale work force transformation
 
 
 </li>
 </ul>
 
 We make financial services accessible to humans everywhere. Join us for what&rsquo;s next.
 
 
 
 Western Union is positioned to become the world&rsquo;s most accessible financial services company transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers&rsquo; experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
 
 
 Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You&rsquo;ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you&rsquo;re ready to help drive the future of financial services, it&rsquo;s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com.
 
 
 
 Benefits
 
 
 
 You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
 
 
 (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
 
 
 
 Your India Specific Benefits Include
 
 
 
 <ul>
 <li>
 Employees Provident Fund [EPF]
 </li>
 <li>
 Gratuity Payment
 </li>
 <li>
 Public holidays
 </li>
 <li>
 Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
 </li>
 <li>
 Annual Health Check up
 </li>
 <li>
 Hospitalization Insurance Coverage (Mediclaim)
 </li>
 <li>
 Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
 </li>
 <li>
 Cab Facility
 </li>
 <li>
 Relocation Benefit
 
 
 </li>
 </ul>
 Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
 
 
 Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
 
 
 We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
 
 
 
 Estimated Job Posting End Date
 
 
 
 08-29-2025
 
 
 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
</div>

Senior Manager, Program Management (Site Operations/Governance)

Cubic Corporation

<div>
 
 Business Unit:
 
 
 
 Cubic Transportation Systems
 
 
 
 Company Details:
 
 
 
 When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people&rsquo;s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
 
 
 We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.
 
 
 
 Job Details:
 
 
 
 
 JOB SUMMARY:
 
 Engineering Operations Manager should oversee the efficiency and effectiveness of engineering projects, programs, teams, and processes. Focus on optimizing workflows, resource allocation, and project execution, ensuring projects are delivered on time and within budget while maintaining quality and safety standards. Should work on improving operational processes, fostering collaboration, and managing budgets
 
 
 
 ESSENTIAL DUTIES AND RESPONSIBILITIES
 
 
 :
 
 
 
 <ul>
 <li>
 Efficiency and Effectiveness: Achieve a minimum of 95% adherence to daily engineering operations KPIs.
 </li>
 <li>
 Best Practices and Standards: Implement at least three new best practices annually, with a 90% compliance rate across teams.
 </li>
 <li>
 Process Improvement: Increase productivity by 15% through streamlined processes within the first year.
 </li>
 <li>
 Budget and Resource Management: Maintain engineering budgets within 5% variance and ensure 100% resource allocation efficiency.
 </li>
 <li>
 Code Quality: Metrics such as code coverage, cyclomatic complexity, and code duplication help ensure the maintainability and reliability of the codebase.
 </li>
 <li>
 Bug Fix Rate and Time to Resolution: Tracks the number of bugs fixed and the average time taken to resolve them, indicating the team's responsiveness to issues.
 </li>
 <li>
 Feature Delivery Rate: Measures the speed at which new features or enhancements are delivered to customers, reflecting the team's productivity.
 </li>
 <li>
 On-time Delivery: The percentage of projects or features delivered on schedule, which is crucial for meeting business timelines.
 </li>
 <li>
 Deployment Frequency: The number of deployments to production, indicating the team's ability to deliver updates and improvements continuously.
 </li>
 <li>
 Customer Satisfaction: Often measured through Net Promoter Score (NPS) or customer feedback, this KPI reflects the end-users' satisfaction with the product.
 </li>
 <li>
 Team Velocity: The amount of work a team can complete in each period, usually measured in story points or tasks.
 </li>
 <li>
 Cycle Time: The time taken from the start of work on a feature until it is delivered, helping to identify bottlenecks in the development process.
 
 
 
 </li>
 </ul>
 
 BACKGROUND AND EXPERIENCE:
 
 
 
 
 Required:
 
 
 
 <ul>
 <li>
 B.Tech engineering, computer science, or related field, or equivalent years of professional experience.
 </li>
 <li>
 Eight (8)+ years of experience in engineering operations.
 </li>
 <li>
 A proven track record of leading teams and projects successfully to meet required milestones and objectives, including setting objectives, performance management, development, and cost controls.
 </li>
 <li>
 Result-oriented and capable of delegating responsibility to Software Development Supervisors to lead a project, including developing concepts, objectives, resource requirements, and cost controls.
 </li>
 <li>
 Up-to-date knowledge of software engineering, programming languages, and technologies.
 </li>
 <li>
 Effective decision maker with the ability to consider the impact and take accountability for decisions made.
 </li>
 <li>
 Proven track record of problem-solving and effective resolution with the ability to define test schedules and data requirements.
 </li>
 <li>
 Able to prepare reports, manuals, procedures, and status reports.
 </li>
 <li>
 Self-motivated, pragmatic with the ability to motivate and lead others to achieve individual and shared goals.
 </li>
 <li>
 Excellent written and verbal communication skills with the ability to communicate effectively at all levels.
 </li>
 <li>
 Excellent interpersonal skills with a willingness to share knowledge, coach, and collaborate effectively with individuals and other departments.
 </li>
 <li>
 Strong organization and planning skills with the ability to handle multiple projects and undertake new tasks quickly.
 </li>
 <li>
 Diligent, with attention to detail. Able to problem solve and find effective and timely resolutions.
 </li>
 <li>
 Ability to travel, may need to work occasionally at other company sites.
 
 
 
 </li>
 </ul>
 
 Desired:
 
 
 
 <ul>
 <li>
 Previous experience with Cubic products.
 </li>
 <li>
 Experience working with transportation technology or other similar industries.
 
 
 
 </li>
 </ul>
 
 CONDITION OF EMPLOYMENT:
 
 Should successfully clear background verification checks.
 
 
 
 The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.
 
 
 
 
 Worker Type:
 
 
 
 Employee
 
 
</div>

Engineering Operations Manager

Genpact

<div>
 
 
 Fresher - Enterprise Operations Center (EOC)
 
 
 
 
 Experience: Fresher
 
 
 
 
 Location: Hyderabad
 
 
 
 
 Very good communication skills required
 
 
 
 
 Only Immediate Joiners.
 
 
 
 
 
 
 Genpact is hiring for the role of EOC Principal Consultant involves monitoring and addressing alerts, changes, and maintenance, requiring ITIL principles, CAB process knowledge, and network device configuration. The candidate must handle P1, P2 Bridges and ensure quick resolution of business-impacting issues.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 &middot; Monitor and address alerts, changes, and maintenance.
 
 
 &middot; Handle tech and non-tech bridges, including P1 and P2 issues.
 
 
 &middot; Collaborate with Major Incident Management for business-impacting issues.
 
 
 &middot; Ensure SLA compliance and proper logging in ITSM tools.
 
 
 &middot; Manage tickets through their lifecycle, from creation to resolution.
 
 
 &middot; Raise tickets with carriers and coordinate issue resolution.
 
 
 &middot; Identify opportunities to automate repetitive tasks.
 
 
 &middot; Participate in 24x7x365 rotational support for production systems.
 
 
 
 
 
 
 Qualifications we seek in you!
 
 
 
 &middot; Experience with ServiceNow and incident management processes.
 
 
 &middot; Knowledge of change implementation and its impact on alerts.
 
 
 &middot; Proficient with tools like SolarWinds, New Relic, Bluecat, Akamai, and PowerShell.
 
 
 &middot; Ability to collaborate and communicate with cross-functional teams and ISPs.
 
 
 &middot; Understanding of ITIL standards and ticket prioritization
 
 
 &middot; Analyze issues and determine appropriate actions to guide clients or associates toward a timely resolution.
 
 
 
 
 
 
 Preferred Qualifications/ Skills
 
 
 
 &middot; Good Communication skills.
 
 
 &middot; Experience handling tech and non-tech bridges, including P1 and P2 issues.
 
 
 &middot; Experience in a team-oriented, collaborative environment.
 
 
 &middot; Strong analytical skills to guide timely issue resolution.
 
 
 
</div>

Fresher - Enterprise Operations Center

Bristol Myers Squibb

<div>
 
 JOB DESCRIPTION
 
 
 Job Title:
 
 Director, Compliance &amp; Ethics Lead, India &amp; Hyderabad
 
 
 
 Location :
 
 Mumbai or Hyderabad
 
 
 
 
 
 
 Position Summary
 
 
 This role leads the Compliance &amp; Ethics (C&amp;E) operations across India &ndash; both (i) BMS commercialization entity in Mumbai and (ii) center of excellence located in Hyderabad. The position drives a culture of integrity, ensures alignment with global compliance standards, and partners closely with both country (BMS India) and Hyderabad site leadership teams to embed ethical practices into daily operations.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Promote the right tone throughout the organization (BMS India and Hyderabad site), and partner closely with the leaders of the organization to ensure a steadfast commitment by all employees to integrity, quality, compliance and uncompromising ethics.
 </li>
 <li>
 Lead the execution of global and regional compliance programs in partnership with the global C&amp;E organization.
 </li>
 <li>
 Serve as the primary compliance advisor to BMS India&rsquo;s commercial, medical, and enabling functions. For Hyderabad site, serve as the primary point of contact who can appropriate triage specific function related questions and/or advise on matters related to healthcare compliance issues in close collaboration with the global C&amp;E function with subject matter expertise.
 </li>
 <li>
 Co-chair the India Compliance Committee with BMS India general manager, and establish and operate a similar compliance governance in Hyderabad Site, ensuring effective governance and risk management.
 </li>
 <li>
 Oversee compliance training, monitoring, analytics, and communication strategies tailored to both market and site needs.
 </li>
 <li>
 Lead integrity champion activities of BMS India and Hyderabad site.
 </li>
 <li>
 Closely partner with relevant functions such as C&amp;E Investigations, Legal, HR, etc. to support investigations, risk assessments, and remediation activities.
 </li>
 <li>
 Represent BMS in relevant industry associations and forums in India.
 </li>
 <li>
 Stay abreast of local regulatory developments and industry trends to proactively manage compliance risks.
 </li>
 <li>
 Participate in periodic internal audits, monitoring and due diligence activities in the responsible markets, and, as appropriate, coordinate execution of follow-up actions.
 </li>
 </ul>
 
 
 
 
 Key Stakeholders
 
 
 General Manager of BMS India and members of BMS India Operating Committee, Hyderabad site leadership team members and global C&amp;E leadership/CoE members.
 
 
 
 
 Requirements
 
 <ul>
 <li>
 15+ years of experience in compliance (can be combined with legal and/or internal audit/monitoring) in highly regulated industry.
 </li>
 <li>
 Bachelor&rsquo;s degree in risk and/or business management (e.g., law, accounting, business management, etc.)
 </li>
 <li>
 License and/or certification in compliance, law, accounting, risk management, etc. is highly preferred.
 </li>
 <li>
 Experience in the healthcare industry is strongly preferred, but not required
 </li>
 <li>
 Superior personal integrity and ethics, including an exceptional sense of discretion.
 </li>
 <li>
 Demonstrated ability to establish and maintain strong relationships with stakeholders
 </li>
 <li>
 Strong strategic-thinking skills with an ability to identify and recommend process improvements and best practices
 </li>
 <li>
 Ability to prioritize and manage multiple projects under deadline pressure with flexibility to work on broad range of matters
 </li>
 <li>
 Ability to discuss controversial topics with senior executive leadership and obtain their buy-in.
 </li>
 <li>
 Excellent written and spoken English.
 </li>
 <li>
 Role model behaviors with BMS values: Integrity, Innovation, Inclusion, Passion, Accountability, Urgency.
 </li>
 </ul>
 
 
 
 
 Travel Required
 
 
 Domestic and international travel when required.
 
</div>

Director, Compliance & Ethics Lead, India

ECI Software Solutions

<div>
 
 Position Overview
 
 
 
 We are seeking a dynamic and strategic
 
 Manager, Human Resources
 
 to lead the HR function in our fast-paced Software Product Development Environment. The ideal candidate will have deep experience in HR operations, talent strategy, and employee engagement within the tech or consulting industry. This role will be responsible for aligning HR practices with business goals, managing a growing team, and supporting a culture of innovation, performance, and continuous learning.
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic HR Leadership
 
 
 
 <ul>
 <li>
 Develop and execute HR strategies aligned with the companys business objectives.
 </li>
 <li>
 Partner with leadership to drive organizational design, workforce planning, and change management.
 </li>
 <li>
 Act as a trusted advisor to senior management on all people-related matters.
 
 
 </li>
 </ul>
 
 Employee Relations &amp; Engagement
 
 
 
 <ul>
 <li>
 Foster a positive work environment that emphasizes collaboration, respect, and diversity.
 </li>
 <li>
 Lead employee engagement initiatives and gather actionable feedback through surveys and one-on-one interactions.
 </li>
 <li>
 Manage conflict resolution and complex employee relations issues in a fair and consistent manner.
 
 
 </li>
 </ul>
 
 Performance Management &amp; Development
 
 
 
 <ul>
 <li>
 Lead the performance appraisal process, goal-setting, and feedback cycles.
 </li>
 <li>
 Design and implement training, leadership development, and career pathing programs.
 </li>
 <li>
 Promote a culture of continuous learning and upskilling.
 
 
 </li>
 </ul>
 
 Talent Acquisition &amp; Workforce Planning
 
 
 
 <ul>
 <li>
 Oversee end-to-end recruitment for technical and consulting roles.
 </li>
 <li>
 Build and maintain a strong employer brand to attract top IT talent.
 </li>
 <li>
 Forecast hiring needs and develop talent pipelines for future growth.
 
 
 </li>
 </ul>
 
 Training &amp; Development
 
 
 
 <ul>
 <li>
 Assess training needs across departments and levels, especially for technical and consulting teams.
 </li>
 <li>
 Design, deliver, and evaluate learning programs, including onboarding, leadership development, soft skills, and technical upskilling.
 </li>
 <li>
 Partner with subject matter experts to create custom in-house learning content.
 </li>
 <li>
 Monitor and report on training effectiveness and ROI.
 
 
 </li>
 </ul>
 
 HR Operations &amp; Compliance
 
 
 
 <ul>
 <li>
 Oversee HR processes including onboarding, offboarding, payroll coordination, and HRIS administration.
 </li>
 <li>
 Ensure compliance with labour laws, data privacy regulations, and internal policies.
 </li>
 <li>
 Manage HR audits, metrics reporting, and documentation.
 
 
 </li>
 </ul>
 
 Payroll &amp; Compliance
 
 
 
 <ul>
 <li>
 Oversee payroll processing, ensuring accuracy and adherence to legal requirements
 </li>
 <li>
 Ensure compliance with PF, ESIC, gratuity, and minimum wage regulations
 </li>
 <li>
 Maintain records related to overtime, contract labour, and statutory benefits
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor degree in Human Resources, Business Administration, or related field (Master&rsquo;s degree preferred).
 </li>
 <li>
 10+ years of progressive HR experience, with at least 3 years in a leadership role.
 </li>
 <li>
 Proven experience in the Software Product or IT services or consulting industry.
 </li>
 <li>
 Strong knowledge of labour laws, HR systems, and industry best practices.
 </li>
 <li>
 Excellent communication, interpersonal, and leadership skills.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 MBA in HR or similar.
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 Experience in scaling HR functions in a fast-growth environment.
 </li>
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 Familiarity with global HR practices
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 </ul>
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Human Resources Manager

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