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operation executive, fresh 3p, team leader operations

head of operations

AllianceIT Inc

<div>
 
 
 AllianceIT
 
 is a U.S.-based IT consulting, staffing, and engineering services company headquartered in Pleasanton, California, founded in 2011. The company delivers
 
 IT and non-IT staffing, IT services, and project execution
 
 across industries including
 
 financial services, healthcare, manufacturing, retail, insurance, biotechnology, and telecommunications
 
 , supported by a global delivery model spanning the
 
 United States, India, Canada and Mexico
 
 .
 
 
 
 
 
 AllianceIT has been recognized as one of the
 
 50 Most Promising IT Services Companies (2014) by CIO Review
 
 , ranked
 
 #275 on the 2015 Inc. 500
 
 , and
 
 #2163 on the 2016 Inc. 5000
 
 . The company was also named among the
 
 Top 100 Technology Companies Founded by Indians in the U.S. (2014) by SiliconIndia
 
 and is a
 
 certified Minority Business Enterprise (MBE) by the NMSDC
 
 , reflecting its commitment to excellence, diversity, and enterprise-grade delivery.
 
 
 
 
 
 🔷
 
 Job Title
 
 
 
 
 Head &ndash; GCC Operations, Global Client Acquisition &amp; Revenue Growth
 
 
 
 
 (IT &amp; Non-IT Staffing | USA, Europe, Japan, LATAM, India)
 
 
 
 
 
 
 📍
 
 Location:
 
 India (Hyderabad / Noida / Bengaluru / Pune &ndash; Flexible)
 
 
 🕘
 
 Employment Type:
 
 Full-time | Executive Leadership
 
 
 🌍
 
 Markets:
 
 India, USA, Europe, Canada, LATAM, Japan
 
 
 🧭
 
 About the Role
 
 
 
 
 
 
 We are expanding our India operations and launching a new
 
 Global Capability Center (GCC) Operations Excellence Center in India
 
 to drive
 
 global growth, client acquisition, and revenue expansion
 
 across
 
 IT and Non-IT staffing and IT project execution
 
 .
 
 
 
 
 
 This is a
 
 P&amp;L-impacting leadership role
 
 where the selected leader will
 
 OWN and DRIVE REVENUE GENERATION
 
 , along with building and scaling a world-class GCC.
 
 
 
 
 
 👉 This role is for a
 
 proven business builder and revenue owner
 
 , not a delivery-only or support leader.
 
 
 
 
 
 🚀
 
 Key Responsibilities
 
 
 
 
 1️⃣ Global New Client Acquisition &amp; Revenue Ownership (MANDATORY)
 
 
 <ul>
 <li>
 
 Own and drive end-to-end revenue generation
 
 across:
 </li>
 <li>
 
 India domestic market
 
 </li>
 <li>
 
 United States
 
 </li>
 <li>
 
 Europe
 
 </li>
 <li>
 
 Japan
 
 </li>
 <li>
 Personally lead
 
 new logo acquisition
 
 , revenue growth, and account expansion
 </li>
 <li>
 Sell and close:
 </li>
 <li>
 
 IT Staffing
 
 </li>
 <li>
 
 Non-IT Staffing
 
 </li>
 <li>
 
 IT Services / Project &amp; Managed Services
 
 </li>
 <li>
 Build and execute go-to-market strategies for global regions
 </li>
 <li>
 Own sales pipeline, forecasting, deal closures, and revenue targets
 </li>
 <li>
 Establish strong CXO, procurement, and vendor-management relationships
 </li>
 <li>
 Work directly with U.S. leadership on global revenue strategy
 </li>
 </ul>
 
 ⚠️
 
 Proven track record of revenue generation and new client wins is a NON-NEGOTIABLE requirement.
 
 
 
 
 
 
 
 2️⃣ GCC Setup &amp; Operations Excellence
 
 
 <ul>
 <li>
 Establish, scale, and lead the
 
 India GCC Operations Excellence Center
 
 </li>
 <li>
 Build recruiting, delivery, sales support, and shared services teams
 </li>
 <li>
 Define SOPs, KPIs, governance, and quality frameworks aligned to growth
 </li>
 <li>
 Ensure operational scalability while supporting aggressive revenue targets
 </li>
 </ul>
 
 
 
 
 
 3️⃣ IT &amp; Non-IT Staffing Leadership
 
 
 <ul>
 <li>
 Lead global delivery for
 
 IT and Non-IT staffing programs
 
 </li>
 <li>
 High-volume hiring experience across:
 </li>
 <li>
 IT: Java, Cloud, DevOps, Data, SAP, Cyber, QA, etc.
 </li>
 <li>
 Non-IT: Healthcare, Manufacturing, Engineering, Finance, Admin, Operations
 </li>
 <li>
 Strong understanding of global staffing compliance, onboarding, and MSP/VMS models
 </li>
 </ul>
 
 
 
 
 
 4️⃣ IT Project &amp; Services Execution
 
 
 <ul>
 <li>
 Support acquisition and delivery of
 
 IT services and project-based engagements
 
 </li>
 <li>
 Oversee offshore / hybrid delivery models
 </li>
 <li>
 Ensure successful execution of T&amp;M, fixed-price, and managed services contracts
 </li>
 </ul>
 
 
 
 
 🎯
 
 Mandatory Experience &amp; Qualifications
 
 
 
 
 NON-NEGOTIABLE
 
 
 <ul>
 <li>
 
 12+ years
 
 in global staffing, GCC leadership, or IT services
 </li>
 <li>
 
 Proven ownership of revenue generation
 
 in:
 </li>
 <li>
 India
 </li>
 <li>
 USA
 </li>
 <li>
 Europe
 </li>
 <li>
 Japan
 </li>
 <li>
 Demonstrated success closing
 
 IT &amp; Non-IT staffing deals
 
 and
 
 IT services projects
 
 </li>
 <li>
 Hands-on experience acquiring
 
 new clients (new logos)
 
 , not just managing accounts
 </li>
 <li>
 Experience building or scaling a
 
 GCC / Offshore Delivery Center
 
 </li>
 </ul>
 
 
</div>

Head of Operations

ADScholars

<div>
 
 Role: Marketing Head
 
 
 
 
 Shift: Flexible (Global Markets)
 
 
 
 
 Role Definition
 
 
 
 The Marketing Head at Ad Scholars will be responsible for designing, executing, and optimizing the company&rsquo;s global marketing strategy. This role focuses heavily on lead generation, HubSpot-driven marketing automation, coordination with Inside Sales, strengthening brand visibility, and driving measurable marketing outcomes across international markets. The position demands a strong understanding of digital marketing channels, CRM integrations, and multi-market branding initiatives.
 
 
 
 Responsibility Deliverable
 
 
 
 
 Marketing Strategy &amp; Planning
 
 
 
 <ul>
 <li>
 Develop and execute a comprehensive global marketing strategy aligned with Ad Scholars business goals.
 </li>
 <li>
 Identify new and emerging marketing channels to drive brand visibility and lead generation.
 </li>
 <li>
 Create quarterly and annual marketing roadmaps with clear KPIs, budgets, and targets.
 
 
 </li>
 </ul>
 
 Lead Generation &amp; Demand Creation
 
 
 
 <ul>
 <li>
 Own the lead generation function end-to-end across global markets.
 </li>
 <li>
 Build multi-channel lead generation campaigns using email marketing, content marketing, cold calling support, webinars, and paid channels.
 </li>
 <li>
 Track and optimize lead funnels, conversion metrics, and pipeline health.
 </li>
 <li>
 Coordinate closely with the Inside Sales team to ensure high-quality lead flow and appointment scheduling.
 
 
 </li>
 </ul>
 
 HubSpot Ownership (CRM, Automation &amp; Integration)
 
 
 
 <ul>
 <li>
 Act as the primary HubSpot owner for the organization.
 </li>
 <li>
 Set up, manage, and optimize all marketing journeys, workflows, email campaigns, and lead scoring models in HubSpot.
 </li>
 <li>
 Integrate HubSpot with the company website, landing pages, forms, and tracking pixels.
 </li>
 <li>
 Maintain clean CRM data, dashboards, and reporting systems.
 </li>
 <li>
 Train internal team members on HubSpot usage and best practices.
 
 
 </li>
 </ul>
 
 Collaboration with Inside Sales
 
 
 
 <ul>
 <li>
 Work daily with the Inside Sales team to:
 </li>
 <li>
 Understand target audiences.
 </li>
 <li>
 Create relevant campaigns tailored to buyer segments.
 </li>
 <li>
 Ensure seamless lead handover, SLAs, and follow-ups.
 </li>
 <li>
 Schedule calls/meetings with the right SMEs and leadership from Ad Scholars.
 </li>
 <li>
 Build a closed-loop feedback system to improve lead quality and conversion.
 
 
 </li>
 </ul>
 
 Brand Building &amp; Global Positioning
 
 
 
 <ul>
 <li>
 Elevate the Ad Scholars brand in global markets (US, EU, APAC, Australia, Middle East).
 </li>
 <li>
 Ensure strong digital presence through SEO, social media, content marketing, PR, and thought leadership campaigns.
 </li>
 <li>
 Own brand guidelines, messaging frameworks, and communication consistency across all touchpoints.
 </li>
 <li>
 Monitor competitor activities and ensure Ad Scholars consistently appear in top search categories (e.g., &ldquo;Ad Ops outsourcing&rdquo;, &ldquo;CM360 support&rdquo;, &ldquo;media operations support&rdquo;, etc.).
 
 
 </li>
 </ul>
 
 Marketing Campaign Execution
 
 
 
 <ul>
 <li>
 Create and manage global marketing campaigns across digital platforms.
 </li>
 <li>
 Use HubSpot, email marketing, LinkedIn, Google Ads, and other channels to run targeted campaigns.
 </li>
 <li>
 Develop landing pages, creatives, and content assets required for campaigns.
 </li>
 <li>
 Track campaign ROI and continuously refine strategies.
 
 
 </li>
 </ul>
 
 Reporting, Analytics &amp; Optimization
 
 
 
 <ul>
 <li>
 Maintain weekly and monthly dashboards on HubSpot for:
 </li>
 <li>
 Lead volume
 </li>
 <li>
 Campaign ROI
 </li>
 <li>
 Website analytics
 </li>
 <li>
 Conversion rates
 </li>
 <li>
 Marketing-qualified leads (MQLs)
 </li>
 <li>
 Present regular performance updates to leadership.
 </li>
 <li>
 Use data to improve targeting, segmentation, and content strategies.
 
 
 </li>
 </ul>
 
 Team Leadership &amp; Cross-Functional Engagement
 
 
 
 <ul>
 <li>
 Lead and mentor marketing team members (designers, content writers, agency partners, freelancers).
 </li>
 <li>
 Collaborate with senior leaders, SMEs, and global delivery teams to create marketing collateral.
 </li>
 <li>
 Work closely with the tech team for website enhancements and HubSpot integrations.
 
 
 </li>
 </ul>
 
 Measurement Metrics
 
 
 
 <ul>
 <li>
 Increase in MQLs and SQLs.
 </li>
 <li>
 Lead conversion rate improvement.
 </li>
 <li>
 Brand visibility metrics (traffic, search rankings, engagement).
 </li>
 <li>
 Campaign ROI and cost per lead.
 </li>
 <li>
 HubSpot system adoption and data hygiene.
 </li>
 <li>
 Inside Sales satisfaction and improved call scheduling efficiency.
 </li>
 <li>
 Growth of revenue pipeline influenced by marketing.
 </li>
 </ul>
</div>

Head of Marketing

NxtWave

<div>
 
 
 Job Description:
 
 
 
 
 
 
 We are seeking a dynamic and experienced
 
 Head of Human Resources
 
 who has demonstrated strong leadership in driving people strategy, culture building, and operational excellence. The ideal candidate has grown through progressive HR roles, especially in high-growth or startup environments, and brings a strategic yet hands-on approach to managing all facets of HR.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Lead and execute the overall
 
 HR strategy
 
 aligned with the company&rsquo;s mission, values, and business objectives.
 </li>
 <li>
 Act as a strategic advisor to leadership on
 
 organization design, workforce planning
 
 , and change management initiatives.
 </li>
 <li>
 Build and foster a strong, performance-driven, and inclusive organizational culture.
 </li>
 <li>
 Develop and institutionalize scalable HR systems, policies, and processes ensuring compliance with labor laws and regulatory standards.
 </li>
 <li>
 Drive core people programs including hiring, onboarding, performance management, goal setting, learning &amp; development, and compensation planning.
 </li>
 <li>
 Champion diversity, equity, and inclusion (DEI) across all levels of the company.
 </li>
 <li>
 Use data and analytics to measure HR effectiveness and provide insights for strategic decision-making.
 </li>
 <li>
 Represent HR in leadership forums and contribute to cross-functional strategic initiatives.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 Minimum
 
 10+ years of progressive HR experience
 
 , with at least
 
 3 years in a senior leadership role.
 
 </li>
 <li>
 Proven track record of leading HR in a fast-scaling startup or dynamic growth environment.
 </li>
 <li>
 Strong understanding of
 
 organizational behavior, employee engagement, and performance frameworks.
 
 </li>
 <li>
 Experience in building and
 
 scaling HR teams
 
 ,
 
 policies, and tech-enabled people processes
 
 .
 </li>
 <li>
 
 Strategic mindset
 
 with hands-on execution capability.
 </li>
 <li>
 Strong ability to influence, collaborate, and
 
 partner with leadership across functions.
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Skills:
 
 
 
 
 Must-Have
 
 
 <ul>
 <li>
 Expertise in organization
 
 design, workforce planning, and change management.
 
 </li>
 <li>
 Experience in building scalable
 
 HR systems, processes, and policies
 
 .
 </li>
 <li>
 Proven ability to lead and motivate
 
 HR teams, including HRBPs, L&amp;D, and operations.
 
 </li>
 <li>
 Data-driven decision-making approach using
 
 HR analytics and dashboards
 
 .
 </li>
 <li>
 Strong
 
 stakeholder management
 
 skills with executive presence.
 </li>
 <li>
 Deep understanding of
 
 labor laws, compliance, and ethical HR practices
 
 .
 </li>
 <li>
 Strong communication and leadership skills with a passion for people and culture.
 </li>
 </ul>
 
 
 
 
 
 Good-to-Have
 
 
 <ul>
 <li>
 Exposure to
 
 employer branding, DEI
 
 , and
 
 employee wellness programs
 
 .
 </li>
 <li>
 Experience with modern
 
 HR tech platforms
 
 (e.g., Darwinbox, SAP SuccessFactors, Workday, etc.)
 </li>
 <li>
 Background in
 
 Strategic HRM, Organization Development,
 
 or HR Analytics.
 </li>
 <li>
 Certification in HR Leadership, S
 
 HRM-CP/SCP,
 
 or similar credentials.
 </li>
 </ul>
 
 
 
 
 
 Job Overview
 
 
 <ul>
 <li>
 
 Compensation :
 
 Competitive and based on experience
 </li>
 <li>
 
 Employment Type:
 
 Full-time
 </li>
 <li>
 
 Location :
 
 Hyderabad
 </li>
 <li>
 
 Working Days
 
 : 6 Days
 </li>
 </ul>
 
 
</div>

Head of Human Resources

Procter & Gamble

<div>
 
 Job Location
 
 
 
 HYDERABAD OFFICE APAC
 
 
 
 Job Description
 
 
 
 We&rsquo;re looking for a Full Stack Software Engineer to join our Data &amp; Analytics Platforms engineering team. We are searching for self-motivated candidates, who will demonstrate modern Agile and DevOps practices to own the design and development of IT systems and applications, delivering global projects in multinational teams.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Leading engineering work for applications throughout its entire lifecycle from development, deployment, upgrade and replacement/termination
 </li>
 <li>
 Writing and testing code for Data &amp; Analytics applications and building E2E cloud native (Azure) solutions
 </li>
 <li>
 Ensuring that development and architecture enforce to established standards, including modern software engineering practices (CICD, Agile, DevOps)
 </li>
 <li>
 Collaborate with internal technical specialists and with vendors to develop final product to improve overall performance, efficiency and/or to enable adaptation of new business process
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Computer Science, a related technical field, or equivalent practical experience
 </li>
 <li>
 3+ years of proven experience in writing code (Java, TypeScript) in similar role
 </li>
 <li>
 Experience working with Spring Framework, React
 </li>
 <li>
 Solid understanding of relational databases and SQL knowledge
 </li>
 <li>
 Strong verbal, written, and interpersonal communication skills
 </li>
 <li>
 A strong desire to produce high quality software through cross functional teamwork, testing, code reviews, and other standard methodologies
 </li>
 <li>
 Nice to have: Azure Cloud services, Python, Angular
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always&reg;, Ariel&reg;, Gillette&reg;, Head &amp; Shoulders&reg;, Herbal Essences&reg;, Oral-B&reg;, Pampers&reg;, Pantene&reg;, Tampax&reg; and more. Our community includes operations in approximately 70 countries worldwide. Visit http://www.pg.com to know more.
 
 
 We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.
 
 
 "At P&amp;G, the hiring journey is personalized every step of the way, thereby ensuring equal opportunities for all, with a strong foundation of Ethics &amp; Corporate Responsibility guiding everything we do.
 
 
 All the available job opportunities are posted either on our website - pgcareers.com, or on our official social media pages, for the convenience of prospective candidates, and do not require them to pay any kind of fees towards their application.&rdquo;
 
 
 
 Job Schedule
 
 
 
 Full time
 
 
 
 Job Number
 
 
 
 R000134935
 
 
 
 Job Segmentation
 
 
 
 Experienced Professionals (Job Segmentation)
</div>

FullStack Software Engineer (Java/ Python)

Bondada Group

<div>
 
 Job Description
 
 
 
 
 Designation:
 
 Project Coordinator
 
 
 
 Department:
 
 Renewable Energy
 
 
 
 Employment Type:
 
 Full Time, Permanent
 
 
 
 Location:
 
 Hyderabad
 
 
 
 Reporting To:
 
 Project Head
 
 
 
 Role Overview
 
 
 
 We are seeking a proactive and organized
 
 Project Coordinator &ndash; Solar EPC
 
 to support and coordinate the end‑to‑end delivery of solar projects (rooftop, ground‑mounted or utility‑scale) from planning through installation, commissioning, and handover. The role is central to ensuring project schedules, documentation, inter‑departmental coordination, vendor/sub‑contractor management, and client/stakeholder liaison &mdash; enabling timely, high-quality, compliant project execution.
 
 
 
 Key Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Project Planning &amp; Scheduling
 
 
 </li>
 </ul>
 Assist in preparing project schedules, timelines and milestone plans for solar EPC projects.
 
 
 Track project progress and follow up on milestones &mdash; from procurement, logistics, site mobilization, installation, testing &amp; commissioning to handover.
 
 
 Coordinate with internal teams (engineering/design, procurement, site execution, quality, safety) to ensure alignment of tasks and smooth flow of work.
 
 
 <ul>
 <li>
 Coordination &amp; Communication
 
 
 </li>
 </ul>
 Act as the central point of coordination between engineering, procurement, logistics, site teams, vendors/contractors, and clients/consultants.
 
 
 Facilitate meetings, site visits, status calls; prepare agendas, minutes of meetings (MoMs), follow‑up on action items and ensure closure.
 
 
 Maintain clear and timely communication internally and externally regarding project status, delays, risks, dependencies, and resolution plans.
 
 
 <ul>
 <li>
 Documentation &amp; Reporting
 
 
 </li>
 </ul>
 Maintain all project documentation: project trackers, progress reports (weekly / monthly), MIS dashboards, site logs, vendor/sub‑contractor data, correspondence records, drawings/status updates.
 
 
 Ensure proper handover documentation: site‑readiness certificates, installation reports, commissioning reports, inspection/check‑lists, client approvals, test certificates, as‑built documentation (if required), etc.
 
 
 Support compliance and regulatory documentation processes, including permits, net‑metering/ grid‑tie paperwork, statutory approvals (if applicable), and submissions.
 
 
 <ul>
 <li>
 Procurement &amp; Logistics Support
 
 
 </li>
 </ul>
 Coordinate with procurement and supply‑chain teams to track material/equipment deliveries: ensure timely procurement, dispatch, site delivery, storage and distribution aligned to project schedule.
 
 
 Maintain material status trackers, inventory logs (if applicable), and update project team about material availability, delivery delays or discrepancies.
 
 
 Coordinate with transport/logistics providers, vendors and site teams to ensure smooth logistics and avoid project delays.
 
 
 <ul>
 <li>
 Vendor / Contractor &amp; Stakeholder Management
 
 
 </li>
 </ul>
 Manage communication with vendors/ subcontractors for supply, deliveries, services; ensure clarity on scope, deliverables, timelines and quality expectations.
 
 
 Liaise with clients/consultants/regulatory authorities (if applicable) for approvals, site access permissions, grid‑connection paperwork, inspections, and compliance matters.
 
 
 Escalate issues or risks (logistical, regulatory, execution) to the Project Head with proposed mitigation plans or alternatives.
 
 
 <ul>
 <li>
 Quality, Safety &amp; Compliance Support
 
 
 </li>
 </ul>
 Work with quality and safety teams to ensure site activities (civil, electrical, installation) are scheduled and executed in compliance with safety and quality standards.
 
 
 Monitor compliance with project specifications, standards, internal processes, and statutory/regulatory requirements.
 
 
 Document non‑conformances or deviations (if any), support corrective/preventive actions and ensure closure before further progress.
 
 
 <ul>
 <li>
 Project Close‑out &amp; Handover Coordination
 
 
 </li>
 </ul>
 Coordinate final inspections, commissioning checks, approvals and client handovers.
 
 
 Ensure completion of all project deliverables: documentation, certifications, as‑built drawings, test reports, compliance certificates, and handover formalities.
 
 
 Support internal teams for final project review, lessons‑learned sessions, and project closure documentation.
 
 
 
 Qualifications &amp; Skills
 
 
 
 
 Education:
 
 Bachelor&rsquo;s degree or Diploma &mdash; preferably in Engineering (Electrical / Mechanical / Civil) or in relevant technical discipline / Project Management.
 
 
 
 Software / Tools:
 
 Proficiency in MS Office (Excel, Word, PowerPoint), project‑tracking tools/spreadsheets; familiarity with project‑management tools (e.g. MS Project, trackers) is a plus.
</div>

Project Coordinator

GMR Group

<div>
 
 Job Purpose
 
 
 
 Effectively drives the organization&rsquo;s customer focused approach through effective communication to customers responses received on ORM / social media platforms and monitor and improve the sentiments conversion through planned strategies. Conversion of negative sentiments to positive and strategies with the ORM agency, benchmarking with peer airports , good practices adopted by global airports to handle their ORM.
 
 
 
 
 ORGANISATION CHART
 
 
 
 
 Head &ndash; ASQ &amp; Process Excellence --&gt; Associate Manager - ORM
 
 
 
 Responsibilities
 
 
 
 
 
 KEY ACCOUNTABILITIES
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 <ul>
 <li>
 Key Account manager for handling ORM agency.
 </li>
 <li>
 Monitor the entire ORM sentiments received through various channels and ensure a fast and correct response.
 </li>
 <li>
 Coordinate with various stakeholders (Internal/External) to obtain credible inputs and respond to passenger feedback/queries accordingly.
 </li>
 <li>
 Prepare shift roster for the SM Executives and monitor adherence to the roster. Approval of any new candidate for SM Executive before boarding.
 </li>
 <li>
 Ensure SLA monitoring and as Key account manager for an appointed ORM agency.
 </li>
 <li>
 Monthly Meetings with the senior team of the ORM agency for performance review.
 </li>
 <li>
 Adherence to FRT KPI
 </li>
 <li>
 Feedback closure TAT
 </li>
 <li>
 Roster Adherence
 </li>
 <li>
 Recruitment process
 </li>
 <li>
 SLA monitoring
 </li>
 <li>
 Conduct response quality audit on the responses posted by ORM across various channels and share inputs for improvement.
 </li>
 <li>
 Handhold/ train the ORM/ on any process changes and response strategy
 </li>
 <li>
 Convert Negative Sentiment to Positive Sentiment by effective engagement and on-ground coordination through planned strategies.
 </li>
 <li>
 Prepare shift report and escalate any high influencer tweets/feedback to the relevant departments.
 </li>
 <li>
 Keep track of all the conversations, brief on the repetitive negative sentiments follow the escalation matrix in time to ensure brand reputation.
 </li>
 <li>
 No. of Quality Audits conducted
 </li>
 <li>
 Sentiment Conversions / sentiment Score
 </li>
 <li>
 No. of escalated cases
 </li>
 <li>
 Weekly updates on CEO focus areas with respect to ORM performance
 </li>
 <li>
 Weekly review of Response Playbook (curated response database)-in-line with the latest process changes /improvements
 </li>
 <li>
 Monthly &amp; weekly reports
 </li>
 <li>
 Playbook should be up to date
 </li>
 <li>
 Work in close coordination with Corp. Communication team and seek input on any branding related posts/ promotional posts for response management.
 </li>
 <li>
 As per Corp Com plan
 
 
 
 </li>
 </ul>
 
 KEY ACCOUNTABILITIES - Additional Details
 
 
 
 
 
 EXTERNAL INTERACTIONS
 
 
 
 
 <ul>
 <li>
 Work with various regulatory agencies such as CISF, BOI, Customs on sentiments received on SMs which are negative and repetitive in nature.
 
 
 
 </li>
 </ul>
 
 
 INTERNAL INTERACTIONS
 
 
 
 
 <ul>
 <li>
 Internal departments of GHIAL
 </li>
 <li>
 Corp Comm for External Communication
 </li>
 <li>
 CEO Office for Periodic Updates Escalation of Tickets to respective process owners and seek approval on responses wherever applicable. Collaborate with all the process owners to achieve the right response within the time limits.
 </li>
 <li>
 Understanding the needs of different stakeholders and communicating with them appropriately.
 </li>
 <li>
 Work with process owners to bring about the improvement in passenger experience
 
 
 
 </li>
 </ul>
 
 
 FINANCIAL DIMENSIONS
 
 
 
 
 <ul>
 <li>
 Operate within OPEX &amp; CAPEX Budget
 
 
 
 </li>
 </ul>
 
 Other Dimensions
 
 
 
 <ul>
 <li>
 Responsible for handling appointed agencies&rsquo; ORM/SM Executives (4 to 5 nos.) and scalable as per requirement.
 </li>
 <li>
 Training /familiarization of the ORM staff on various processes at passenger touch point for effective understanding the operations while responding to the sentiments.
 
 
 
 </li>
 </ul>
 
 Education Qualifications
 
 
 
 <ul>
 <li>
 Graduate &amp; Post-Graduation in Mass communication / Social Media management
 </li>
 <li>
 Certification in ORM/ Digital marketing
 
 
 
 </li>
 </ul>
 
 Relevant Experience
 
 
 
 <ul>
 <li>
 8 to 10 years of relevant experience in handling ORM/SM handles of reputed brands (Airports, Airlines, Travel agencies, service industry etc.)
 </li>
 <li>
 Minimum 6 years&rsquo; experience in Aviation/Airport Sector
 </li>
 <li>
 Exposure to IMS and Lean Working
 </li>
 <li>
 Hands On Exposure in Training Domain
 
 
 
 </li>
 </ul>
 
 Skillset For Survey Management And Passenger Experience Research
 
 
 
 
 
 COMPETENCIES
 
 
 
 
 <ul>
 <li>
 Personal Effectiveness
 </li>
 <li>
 Social Awareness
 </li>
 <li>
 Entrepreneurship
 </li>
 <li>
 Problem Solving &amp; Analytical Thinking
 </li>
 <li>
 Planning &amp; Decision Making
 </li>
 <li>
 Capability Building
 </li>
 <li>
 Strategic Orientation
 </li>
 <li>
 Stakeholder Focus
 </li>
 <li>
 Networking
 </li>
 <li>
 Execution &amp; Results
 </li>
 <li>
 Teamwork &amp; Interpersonal influence
 </li>
 <li>
 Performance Monitoring and Reporting (Practitioner)
 </li>
 <li>
 Customer Experience (CX) Optimization (Proficient)
 </li>
 <li>
 Analytics and Insights (Practitioner)
 </li>
 <li>
 Customer Relationship Management Systems (Proficient)
 </li>
 <li>
 Process and Service Excellence (Practitioner)
 </li>
 </ul>
</div>

Associate Manager - QSD - 14320

Scanline VFX

<div>
 The Crew Manager plays a pivotal role in managing the end to end of the employee lifecycle and fostering a thriving environment for our creative talents. This position is also responsible for maintaining crew morale and well-being, promoting professional growth, and ensuring strong engagement with their roles. The Crew Manager reports to the Global Resource Manager and is part of the VFX Operations Management team. We operate on a hybrid model and would expect you to work onsite 2-3 days per week.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Resource Planning &amp; Crewing:
 </li>
 <li>
 Evaluate department&rsquo;s incoming resource demand vs current supply to identify any upcoming capacity requirements that may trigger approval for hiring requisitions with the Talent team
 </li>
 <li>
 Complete artist crewing and scheduling for assigned departments with input from
 </li>
 <li>
 Division Supervisors where necessary
 </li>
 <li>
 QC and validate weekly Department Resource Report and take part in weekly Resource
 </li>
 <li>
 Meetings with assigned Resource managers to review and resolve resource challenges
 </li>
 <li>
 Maintain weekly contact with the Show Production team to gather, review and address any resource challenges along with feedback on performance that may require action
 </li>
 <li>
 Maintains overview of utilization using established resource management tracking systems in G-Suite and Shotgrid
 </li>
 <li>
 Partner with Division Supervisors and appropriate stakeholders where utilization and prioritization require further context
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 Works collaboratively with all peers and stakeholders, including the Executive Board
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 Employee Life Cycle Management:
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 Responsible for the management of artists day to day in regards to queries, absence, performance, time-logging, annual reviews, next show opportunities and contract extensions; the Crew Manager manages the end to end employee life-cycle for their assigned crew
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 Manage crew off boarding process including ensuring exit interview with Talent has been completed and recorded.
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 Crew Managers work closely with the Global Head of Resourcing and the Talent team when people issues arise, anticipating and mitigating where possible and escalating to direct line manager in a timely manner
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 Crew Managers create an environment of excellence underpinned with care and empathy
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 Crew Managers are the face of Scanline VFX for their assigned crew, they should be comfortable acting as an ambassador for the brand and championing the creative and production excellence we are renowned for
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 Performance Management, Development &amp; Retention:
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 Trigger and conduct performance review at the end of each crew&rsquo;s assigned show with Lead, Show Production and Supervisors. Collaborate with HoD and Talent team to provide feedback always with individual professional growth in mind
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 Collaborate with the HoD and Talent team to customize and implement training around feedback and artist&rsquo;s career progression
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 Motivate and care for the crew, assist in troubleshooting issues with the Talent team and other managers for best solutions
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 Lead initiatives to boost team morale and foster professional growth; partner with facilities teams for coordination
 
 
 
 
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 </ul>
 
 Qualifications
 
 
 
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 <li>
 Knowledge of VFX workflows and an interest in keeping up with industry innovation and trends and inherent impact to crew
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 Highly developed interpersonal skills with the ability to get results through others without having direct control over those resources
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 Has the soft skills required to support and nurture relationships between crew members, managers, Heads of Departments, and to navigate potentially difficult conversations to create positive outcomes
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 A proven ability to work successfully with individuals from diverse cultural backgrounds and skill sets
 </li>
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 Highly organized and detail focused
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 <li>
 Ideally competent user of Google suite, Microsoft Excel and Shotgrid
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 <li>
 A proven affinity for performing in a fast paced, high change environment
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 <li>
 An interest in learning and development and the management of professional development
 
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Crew Manager

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