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l2 - technical support engineer Jobs in Dubai

l2 - technical support engineer

l2 technical support engineer

DICETEK LLC

<div>Position Overview
We are seeking a talented and enthusiastic L2 Technical Support Engineer to join our Technical Support Team. The ideal candidate will be certified in ITIL, MCSE, CCNA, and Office 365 (preferred), and will play a key role in ensuring the continuity, stability and efficiency of our IT services.
Key Responsibilities<ul><li>Provide network and telecommunication services for internal and external customers in an efficient and timely manner.</li><li>Deliver IT support aligned with agreed service levels and troubleshoot network, desktop, and infrastructure-related issues.</li><li>Provide, maintain, and monitor the company's Global desktop computing environment to ensure seamless desktop services.</li><li>Resolve incidents, service requests, problems, and changes efficiently and within agreed timelines.</li><li>Ensure accurate and timely communication with internal and external customers, keeping them updated on progress and resolutions.</li><li>Stay up to date with the latest technology trends and conduct ongoing research and development to provide innovative solutions.</li><li>Maintain and manage the printing environment in a cost-effective manner while supporting the company's Global green initiatives.</li><li>Comply with the company's Global IT policies, procedures, and standards in all daily activities.</li><li>Perform root-cause analysis for recurring issues and recommend long-term preventive solutions.</li><li>Assist in managing and maintaining servers, storage systems, and network equipment as required.</li><li>Deploy and configure hardware, software, patches, and updates to ensure optimal performance and security.</li><li>Monitor system performance, network connectivity, and critical IT services to proactively identify potential issues.</li><li>Maintain accurate documentation for configurations, troubleshooting steps, asset inventories, and procedures.</li><li>Collaborate with L1 and L3 teams for escalations and knowledge sharing to improve overall service delivery.</li><li>Support onboarding and offboarding processes, including device setup, account creation, and access rights management.</li><li>Ensure endpoint security compliance through antivirus updates, policy enforcement, and vulnerability mitigation.</li></ul>
Required Certifications<ul><li>
ITIL</li><li>
MCSE</li><li>
CCNA</li><li>
Office 365 certification (preferred)</li></ul> 
Skills &amp; Competencies<ul><li>
Strong troubleshooting and analytical skills</li><li>
Excellent communication and customer service abilities</li><li>
Good knowledge of networking, telecommunication systems, and Microsoft technologies</li><li>
Familiarity with ITSM processes</li><li>
Proactive, self-motivated, and keen to stay updated with modern technologies</li></ul></div>

L2 - Technical Support Engineer

Dicetek LLC

<div>
 
 Position Overview
 
 
 
 We are seeking a talented and enthusiastic L2 Technical Support Engineer to join our Technical Support Team. The ideal candidate will be certified in
 
 ITIL, MCSE, CCNA
 
 , and
 
 Office 365
 
 (preferred), and will play a key role in ensuring the continuity, stability and efficiency of our IT services.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide network and telecommunication services for internal and external customers in an efficient and timely manner.
 </li>
 <li>
 Deliver IT support aligned with agreed service levels and troubleshoot network, desktop, and infrastructure-related issues.
 </li>
 <li>
 Provide, maintain, and monitor the company's Global desktop computing environment to ensure seamless desktop services.
 </li>
 <li>
 Resolve incidents, service requests, problems, and changes efficiently and within agreed timelines.
 </li>
 <li>
 Ensure accurate and timely communication with internal and external customers, keeping them updated on progress and resolutions.
 </li>
 <li>
 Stay up to date with the latest technology trends and conduct ongoing research and development to provide innovative solutions.
 </li>
 <li>
 Maintain and manage the printing environment in a cost-effective manner while supporting the company's Global green initiatives.
 </li>
 <li>
 Comply with the company's Global IT policies, procedures, and standards in all daily activities.
 </li>
 <li>
 Perform root-cause analysis for recurring issues and recommend long-term preventive solutions.
 </li>
 <li>
 Assist in managing and maintaining servers, storage systems, and network equipment as required.
 </li>
 <li>
 Deploy and configure hardware, software, patches, and updates to ensure optimal performance and security.
 </li>
 <li>
 Monitor system performance, network connectivity, and critical IT services to proactively identify potential issues.
 </li>
 <li>
 Maintain accurate documentation for configurations, troubleshooting steps, asset inventories, and procedures.
 </li>
 <li>
 Collaborate with L1 and L3 teams for escalations and knowledge sharing to improve overall service delivery.
 </li>
 <li>
 Support onboarding and offboarding processes, including device setup, account creation, and access rights management.
 </li>
 <li>
 Ensure endpoint security compliance through antivirus updates, policy enforcement, and vulnerability mitigation.
 
 
 </li>
 </ul>
 
 Required Certifications
 
 
 
 <ul>
 <li>
 ITIL
 </li>
 <li>
 MCSE
 </li>
 <li>
 CCNA
 </li>
 <li>
 Office 365 certification (preferred)
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong troubleshooting and analytical skills
 </li>
 <li>
 Excellent communication and customer service abilities
 </li>
 <li>
 Good knowledge of networking, telecommunication systems, and Microsoft technologies
 </li>
 <li>
 Familiarity with ITSM processes
 </li>
 <li>
 Proactive, self-motivated, and keen to stay updated with modern technologies
 </li>
 </ul>
</div>

TLS IT Solutionts

We are seeking a dedicated and proactive L1 Technical Support Engineer to join our dynamic team. In this role, you will be responsible for providing frontline technical assistance to our clients/customers. Your primary objective will be to diagnose and resolve technical issues promptly and effectively to ensure customer satisfaction.Key Responsibilities<ul><li>Handle all End-User Computing (EUC) tickets and resolve hardware, software, and network issues.</li><li>Accept and manage escalations from L1 helpdesk or other support teams.</li><li>Log, monitor, and prioritize tickets in the assigned queue; escalate complex issues when needed.</li><li>Daily: Troubleshoot IT issues, prepare laptops/desktops for new hires, and manage offboarding collections.</li><li>Weekly: Perform system health checks, preventive maintenance, and backup validations.</li><li>Monthly: Submit EUC support reports, update IT documentation, and recommend improvements.</li><li>Assist with procurement, allocation, and maintenance of IT assets.</li><li>Support installation and configuration of design software (CAD, Adobe Suite, etc.).</li><li>Maintain logs of all incidents, resolutions, and escalations.</li></ul>Technical Environment<ul><li>~365 laptops/desktops (HP, Asus Workstations, HP ZBook)</li><li>4 Xerox printers, 250 SIP telephones</li><li>Servers: HP DL380, Dell PowerEdge, SuperMicro (10 units)</li><li>Networking: D-Link &amp; Cisco switches, Unify AP Wi-Fi (13 units)</li><li>Firewalls: 2 (Open Source)</li><li>Backup &amp; Storage: QNAP and Linux-based systems</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Computer Science / IT or related field.</li><li>3&ndash;5 years of experience in L1 IT support within a large IT infrastructure.</li><li>Strong in incident management, ticketing systems, and EUC troubleshooting.</li><li>Hands-on with Windows OS, Active Directory, Office 365 / Google Workspace.</li><li>Experience with basic troubleshooting of Network &amp; IT Infrastructure.</li><li>Knowledge of CAD, Adobe, and design-related software installations, Configuration &amp; troubleshooting</li><li>Excellent communication, analytical, and problem-solving skills.</li><li>Ability to prioritize issues and handle multiple tasks efficiently.</li><li>Proactive, detail-oriented, and team-focused.</li></ul>Deliverables<ul><li>Monthly EUC support &amp; escalation report.</li><li>Updated infrastructure documentation.</li><li>Recommendations for IT system improvements.</li></ul>How to Apply:Interested candidates are encouraged to submit a resume to hr@tls-it.comPlease include &quot;L1 Technical Support Engineer&quot; in the subject line of your email.We look forward to welcoming a motivated and talented individual to our team!Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Technical Support Engineer - L1

Inner Circle Agency

<div><div>Job Title:
 
DevRel Engineer
Job Location:
 
Remote (must be available to work within American time zones)
In-Office, Hybrid or Remote:
 
Remote
Languages:
 
English required
About the Client:
Our client is a fast-growing blockchain infrastructure company building advanced scaling technology for the next generation of decentralized applications. Their platform focuses on combining high-performance execution, strong security guarantees, and a seamless developer experience. The team works at the intersection of zero-knowledge research, modern L2 design, and cross-chain communication, with a global developer ecosystem and a rapidly expanding product roadmap. They are growing their engineering and developer relations functions to support increased adoption and community demand.
Role Overview:
 
The DevRel Engineer will bridge engineering, product, and the developer community by creating technical content, supporting developers, and building resources that make it easier to adopt the company&rsquo;s technology. This role is ideal for someone who enjoys building, teaching, and advocating for developers while influencing internal product direction.
<div>Key Responsibilities:
<ul><li>Build reference applications and technical examples that showcase product capabilities
</li><li>Support developers by answering technical questions, troubleshooting issues, and reviewing feature requests through community channels
</li><li>Produce tutorials, guides, API documentation, and onboarding resources
</li><li>Host workshops, webinars, and training sessions for developers
</li><li>Represent the company at conferences, hackathons, and industry events
</li><li>Gather community feedback and collaborate with engineering, product, and marketing teams
</li><li>Contribute to strategies that grow developer engagement and product adoption
</li><li>Stay informed on industry trends and provide insights to inform roadmap decisions
</li></ul></div><div>Qualifications &ndash; Required:
<ul><li>Background in software engineering, ideally with experience in developer tools or blockchain
</li><li>Experience creating high-quality technical content for developers
</li><li>Prior experience in developer relations, evangelism, or community-focused technical roles
</li><li>Experience organizing or leading technical workshops, webinars, or training sessions
</li><li>Strong communication and presentation skills
</li><li>Ability to explain complex ideas to both technical and non-technical audiences
</li><li>Strong relationship-building skills with developers and external communities
</li><li>Strong problem-solving abilities and strategic thinking
</li><li>Excellent organizational and time-management skills
</li></ul></div><div>Qualifications &ndash; Nice to Have:
<ul><li>Knowledge of the Bitcoin ecosystem or BitVM
</li></ul></div>What the Client Offers: 
<ul><li>Competitive base salary between 96,000 and 120,000 USD
</li><li>Token allocation included in the total compensation package
</li><li>Opportunity to grow within a fast-scaling technology environment
</li><li>Fully remote work within American time zones
</li><li>Opportunity to shape and influence the developer ecosystem from the ground up
</li><li>Fast-paced, high-impact environment with collaboration across engineering, product, and marketing teams</li></ul></div></div>

DevRel Engineer - Fully Remote - American time zone - 96-120k USD

CNS Middle East

<div>Company Description 
CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves.
Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets. 
A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio. 
Job Description 
The Data Center Pre-Sales Engineer is responsible for designing end-to-end data center solutions&mdash;covering compute, storage, networking, virtualization, and &mdash;while also providing technical expertise in passive infrastructure and disaster recovery (DR) resiliency. You will work closely with sales teams, customers, and technical stakeholders to understand business needs, propose the right solutions, and ensure seamless integration into existing environments. including structured cabling, racks, power, cooling, containment, and DC layout design. 
The role supports sales teams by translating customer requirements into accurate technical proposals, BOQs, and solution architectures.
Key Responsibilities:
Presales &amp; Technical Consultation:<ul><li>
Engage with customers to understand their IT infrastructure, workloads, and business challenges.</li><li>
Conduct discovery sessions to assess current environments and identify gaps in storage, backup, virtualization, and DR strategies.</li><li>
Provide technical expertise on system architecture, high availability, and scalability</li></ul>
Solution Design &amp; Architecture:<ul><li>
Design and propose multi-vendor solutions that are tailored to customer needs, covering compute, storage, backup, and DR.</li><li>
Architect solutions leveraging technologies from VMware, Hyper-V, Veeam, Commvault, NetApp, Dell EMC, HPE, Pure Storage, Veritas, Zerto, Rubrik, and Cohesity.</li><li>
Create high-level and low-level designs (HLD/LLD) for proposed solutions.</li><li>
Ensure solutions align with industry best practices for security, performance, and scalability.</li></ul>
Technical Presentations &amp; Demonstrations:<ul><li>
Conduct product demos, POCs (Proof of Concepts), and workshops for customers.</li><li>
Develop technical collateral such as presentations, whitepapers, and use-case scenarios.</li><li>
Deliver engaging presentations to both technical and non-technical audiences.</li></ul>
RFP/RFI &amp; Proposal Development:<ul><li>
Work with sales teams to respond to RFPs/RFIs, ensuring the right mix of solutions is proposed.</li><li>
Draft Bill of Materials (BoM) and technical proposals with detailed justifications.</li><li>
Provide competitive analysis of different vendors&rsquo; solutions.</li></ul>
Collaboration &amp; Knowledge Sharing:<ul><li>
Work with cross-functional teams including sales, professional services, and support teams.</li><li>
Engage with vendor alliances to stay updated on product roadmaps and partner certifications.</li><li>
Conduct internal training sessions for sales teams and junior engineers.</li></ul> 

Qualifications 
Technical Skills &ndash; Active Data Center<ul><li>
Compute platforms: HPE, Dell, Cisco UCS</li><li>
Storage: SAN/NAS (HPE, Dell EMC, NetApp, Pure)</li><li>
Virtualization: VMware vSphere, Hyper-V</li><li>
HCI: Nutanix, VxRail, Azure Stack HCI</li><li>
Backup: Veeam, Commvault</li><li>
Networking: L2/L3, SAN (Brocade/Cisco), ToR/leaf-spine basics</li></ul>
Technical Skills &ndash; Passive Infrastructure<ul><li>
Structured cabling standards (Cat6/6A, Fiber OM3/OM4, SM)</li><li>
Rack and cabinet design</li><li>
Power planning (UPS, PDU, redundancy, load distribution)</li><li>
Cooling concepts (CRAC/CRAH, in-row, hot/cold aisle containment)</li><li>
Understanding of DCIM tools</li><li>
Knowledge of TIA-942, Uptime, ISO standards</li></ul>
Preferred Certifications<ul><li>
HPE ASE / Dell DCA / Cisco CCNP / VMware VCP</li><li>
Nutanix NCP/NSE / Veeam VMSP/VMCE</li><li>
Storage &amp; Backup: NetApp NCDA/NCIE, Dell EMC Proven Professional, Veeam VMCE, Commvault Certified Engineer.</li></ul>
Data center certifications:<ul><li>
CDCP</li></ul>
Good to Have :<ul><li>
Panduit/CommScope cabling knowledge</li><li>
BICSI Installer / Technician</li><li>
Azure/AWS certifications (foundation or associate)</li><li>
Cloud &amp; Hybrid IT: Experience with Azure, AWS, Google Cloud in backup/DR use cases.</li><li>
AI Infrastructure</li></ul>
Soft Skills:<ul><li>
Strong presentation and communication skills.</li><li>
Ability to simplify complex solutions for customers.</li><li>
Customer-centric and solution-oriented approach.</li><li>
Excellent troubleshooting and analytical skills.</li></ul>
Preferred Knowledge :<ul><li>
ITIL &amp; Cloud: ITIL4 Foundation,</li><li>
Microsoft Azure Fundamentals, AWS Certified Solutions Architect Associate.</li></ul> 
Additional Information<div></div> 
Compliance with policies and procedures based on the ISO standards adopted by CNS.</div>

Data center Presales/Solution Engineer

Benchmark Foods Trading LLC

Benchmark Foods is a leading distributor in UAE servicing the finest quality foods and beverages. Our network of coverage includes Cafeteria, Restaurants, Star hotels and Retail channels including hypermarkets, supermarkets, cooperative stores and traditional / grocery outlets.We are actively looking for IT Cordinator to carry out our daily IT Operations.What we want?<ul><li>Knowledge in Microsoft Apps and SaaS applications like Zoho Apps &amp; Van Sales Apps.</li><li>Basic knowledge about the Sales &amp; Supply Chain operations.</li><li>0 - 2 Years of working experience as an IT Co-Ordinator or in the co-ordination / Support role.</li><li>Technical knowledge required in troubleshooting &amp; support related to network &amp; other IT Hardware issues.</li><li>Own day-to-day IT operations: create/configure user accounts, Email IDs, set up devices, ensure smooth working of Saas Apps &amp; tools.</li><li>Provide responsive L1/L2 support.</li><li>Ensure secure, reliable and well documented IT services.</li><li>Ready to work 6 days a week.</li></ul>What must you have?<ul><li>Education: B.E / BSC in Computer Science / B.Tech in Information Technology</li><li>Age: 22 - 30</li></ul>Note: Preferred Male CandidateJob Types: Full-time, Permanent, Fresher

IT Coordinator

Explore 7279+ L2 technical support engineer in Dubai this December. Find roles across top companies and apply now to boost your career.

7279 l2 technical support engineer jobs IN Dubai

L2 - Technical Support Engineer

L2 - Technical Support Engineer

L2 - Technical Support Engineer

Technical Support Engineer - L1

DevRel Engineer - Fully Remote - American time zone - 96-120k USD

Data center Presales/Solution Engineer

IT Coordinator