lead rider

Delivery Hero

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Role Summary
The Sr. Team Lead Rider is a critical lead role responsible for overseeing front-line onboarding and compliance operations across the UAE. This position ensures that every rider entering the fleet meets mandated requirements, while simultaneously maintaining operational throughput, audit readiness, and compliance integrity. 
The role requires strong leadership, the ability to balance speed with accuracy, and a commitment to continuous process improvement.
What&rsquo;s On Your Plate?<ul><li>
Lead and manage the daily operations of rider onboarding and compliance functions across multiple cities.</li><li>
Develop, implement, and monitor processes to ensure seamless onboarding and timely compliance with all mandated documents.</li><li>
Establish KPIs and regularly monitor progress to maintain onboarding velocity without compromising compliance accuracy.</li><li>
Anticipate potential backlogs or risks and proactively implement solutions to mitigate audit exposure or operational delays.</li><li>
Provide regular reporting, analysis, and recommendations to senior leadership to enhance onboarding and compliance outcomes.</li><li>
Supervise and coach the Onboarding Lead and Compliance Admin to achieve high-quality performance standards.</li><li>
Partner with internal stakeholders (Legal, Operations, HR, City Logistics teams) and external 3PLs to resolve bottlenecks and ensure smooth collaboration.</li></ul> 
Qualifications 
What Did We Order?
Education &amp; Experience<ul><li>
Bachelor&rsquo;s Degree required; Master&rsquo;s preferred.</li><li>
2&ndash;3 years of experience in large-scale operations, ideally in last-mile delivery, e-commerce, or mobility tech.</li><li>
Demonstrated experience managing senior operations staff and cross-functional projects.</li></ul>
Core Competencies<ul><li>
Operational Leadership &amp; Strategic Foresight: Ability to drive day-to-day execution while shaping long-term direction.</li><li>
Analytical Mindset: Skilled in leveraging data and dashboards not only to measure performance but also to translate insights into action.</li><li>
Stakeholder Management: Proven ability to influence, align, and build trust across teams and with external partners.</li><li>
People &amp; Process Development: Passion for coaching teams, building scalable frameworks, and raising the bar for compliance and operational excellence in a high-growth, fast-paced environment.</li></ul></div>

Sr. Team Lead Rider

talabat

What s On Your Plate? <ul> <li> Lead and manage the daily operations of rider onboarding and compliance functions across multiple cities. </li> <li> Develop, implement, and monitor processes to ensure seamless onboarding and timely compliance with all mandated documents. </li> <li> Establish KPIs and regularly monitor progress to maintain onboarding velocity without compromising compliance accuracy. </li> <li> Anticipate potential backlogs or risks and proactively implement solutions to mitigate audit exposure or operational delays. </li> <li> Provide regular reporting, analysis, and recommendations to senior leadership to enhance onboarding and compliance outcomes. </li> <li> Supervise and coach the Onboarding Lead and Compliance Admin to achieve high-quality performance standards. </li> <li> Partner with internal stakeholders (Legal, Operations, HR, City Logistics teams) and external 3PLs to resolve bottlenecks and ensure smooth collaboration.</li> </ul>

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 What's On Our Plate?
 
 
 
 <ul>
 <li>
 Managing day-to-day operations.
 </li>
 <li>
 Manage rider related escalations and resolutions.
 </li>
 <li>
 Monitor and improve Rider Performance and Compliance.
 </li>
 <li>
 Lead Rider Recruitment for the allocated zones.
 </li>
 <li>
 Manage rider roster with proper allocation of shifts/breaks/off-days etc
 </li>
 <li>
 Groom rider quality (behaviour, appearance, professionalism, presentational etc).
 </li>
 <li>
 Monitor and prevent rider fraud while ensuring professionalism, integrity, and compliance.
 </li>
 <li>
 Setting up a performance improvement plan to improve performance of low performing riders.
 </li>
 <li>
 Reduce rider complaints originating from customers and/or vendors.
 </li>
 <li>
 Monitor riders performance on individual level and responsible for coaching/warning riders.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What Did We Order
 
 
 
 <ul>
 <li>
 2&ndash;3 years of experience in Logistics, Customer Support, or Operations.
 </li>
 <li>
 Bachelor&rsquo;s degree in Logistics, Business Administration, or a related field.
 </li>
 <li>
 Proficiency in Google Suite and strong data entry, retrieval, and analysis skills.
 </li>
 <li>
 Fluent in both languages Arabic and English. Urdu is a plus.
 </li>
 <li>
 Strong interpersonal and communication skills with the ability to collaborate effectively.
 </li>
 <li>
 Analytical thinker with problem-solving skills and a results-driven mindset.
 </li>
 <li>
 Ability to multitask and perform well in a fast-paced environment.
 </li>
 </ul>
</div>

Team Lead Rider On Ground Ops

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
What's on your plate?<ul><li>
Conducts regular briefing with riders.</li><li>
Ensure and improve rider compliance.</li><li>
Monitors performance progress of riders.</li><li>
Supervise, coach rider captains.</li><li>
Responsible for communication of shifts &amp; fulfilment.</li><li>
Supervises on boarding / training (schedule) &amp; Quality.</li><li>
Ensures compliance on rider equipment / branding usage.</li><li>
Track rider weekly off days and any other leaves.</li><li>
Managing riders appearance.</li></ul> 
Qualifications 
What did we order? 
<ul><li>Bachelor's degree in logistics or any other related field.</li><li>
3-5 Years of full time experience in logistics.</li><li>
Experience with drivers.</li><li>
Flexibility.</li><li>
Experience with managing bigger group of people.</li><li>
Ability to work under pressure.</li><li>
Leadership skills.</li><li>
Fluent in both languages Arabic and English.</li><li>
Communication skills (Written and Verbal).</li></ul></div>

Enlighten Hacks - Community for Growth

<div>
 
 Job Title: Senior Operations Manager &ndash; Last Mile Delivery
 
 
 
 
 Experience:
 
 6 to 10 Years
 
 
 
 Location:
 
 Ahmedabad
 
 
 
 Industry Preference:
 
 Quick Commerce / E-commerce / Last Mile Logistics
 
 
 
 Salary:
 
 As per industry standards
 
 
 
 About The Role
 
 
 
 We are looking for a dynamic and result-driven
 
 Senior Operations Manager
 
 with strong experience in
 
 last mile delivery operations
 
 . The ideal candidate must have hands-on expertise in managing delivery fleet operations, rider performance, hub operations, and client relationships. This role requires strong leadership and operational excellence to scale city-level operations.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead and manage last mile delivery operations across assigned city/clusters
 </li>
 <li>
 Ensure operational efficiency, service quality, and customer satisfaction
 </li>
 <li>
 Monitor fleet utilization, rider productivity, attendance, and performance KPIs
 </li>
 <li>
 Oversee daily hub operations including dispatch planning and delivery execution
 </li>
 <li>
 Optimize routes and cluster allocation for maximum delivery efficiency
 </li>
 <li>
 Drive achievement of operational targets &ndash; TAT, cost per delivery, SLA compliance
 </li>
 <li>
 Manage client communication and service delivery expectations
 </li>
 <li>
 Handle escalations, rider grievances, and operational challenges
 </li>
 <li>
 Conduct data analysis to improve process efficiency and minimize costs
 </li>
 <li>
 Lead a team across Operations, Fleet, and Recruitment functions
 </li>
 <li>
 Ensure accurate and timely rider payout processing
 </li>
 <li>
 Implement SOPs, audits, compliance, safety, and operational discipline
 </li>
 <li>
 Coordinate with support, tech, and central operations teams
 </li>
 <li>
 Build and maintain rider capacity, partner expansion and hiring strategies
 </li>
 <li>
 Ensure high team performance through mentoring and training programs
 </li>
 <li>
 Develop contingency plans for peak load or emergency operations
 
 
 </li>
 </ul>
 
 Required Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Graduate/Postgraduate (MBA preferred)
 </li>
 <li>
 Minimum 6&ndash;10 years of experience in operations, logistics, or supply chain
 </li>
 <li>
 Minimum 4 years of proven Last Mile Operations experience is mandatory
 </li>
 <li>
 Experience from Quick Commerce or E-commerce delivery companies preferred
 </li>
 <li>
 Strong team management and leadership experience
 </li>
 <li>
 Hands-on exposure to rider management, delivery KPIs, fleet operations
 </li>
 <li>
 Excellent communication, decision-making, and problem-solving skills
 </li>
 <li>
 Ability to work in a fast-paced and performance-driven environment
 </li>
 <li>
 Proficient in basic data analysis, Excel, and operational dashboards
 
 
 </li>
 </ul>
 
 Preferred Industry Background
 
 
 
 <ul>
 <li>
 Quick Commerce (Zepto, Blinkit, Swiggy Instamart, BigBasket)
 </li>
 <li>
 E-commerce logistics (Amazon, Flipkart, Ekart, Delhivery, Shadowfax, Ecom Express)
 </li>
 <li>
 Hyperlocal Delivery (Dunzo, Porter, Loadshare, XpressBees)
 
 
 </li>
 </ul>
 Skills: field maintenance,operations management,travel logistics,e-commerce operations,delivery operations,hyperlocal,end to end delivery,3pl operations,e-commerce,field technicians,operational excellence,dark store operations,escalations management,fleet operations,zepto,b2c,fleet management,last mile,fleets,fleet,last mile operations,route optimization,last mile delivery,blinkit,vendor partnerships,rider management,logistics management,hub,kpi management,fleet services,amazon marketplace,operations coordination,field support,cluster,operations control,ecommerce,cluster management,transportation operations,fleet planning,p&amp;l management,client management,product delivery,operations,riders,q-commerce,field coordination
</div>

Senior Operations Manager

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 What's On Your Plate?
 
 
 
 <ul>
 <li>
 Lead Talabat Egypt&rsquo;s overall supply ecosystem, ensuring a sustainable, high-quality, and high-performing rider base across the country.
 </li>
 <li>
 Develop and execute the overall supply growth and acquisition strategy aligned with business demand and market dynamics.
 </li>
 <li>
 Lead long-term supply forecasting and planning to ensure full coverage and service level adherence.
 </li>
 <li>
 Identify and launch new supply channels such as female riders, refugees, micro-financing, and e-bikes to diversify and sustain fleet growth.
 </li>
 <li>
 Manage the full lifecycle of 3PL partnerships, from selection and onboarding to performance management and contract renewals.
 </li>
 <li>
 Set clear KPIs and SLAs for 3PL partners, ensuring compliance, efficiency, and rider quality.
 </li>
 <li>
 Build and maintain strong strategic relationships with key 3PL partners to drive alignment and operational excellence.
 </li>
 <li>
 Lead and manage the on-ground operations team to ensure smooth daily operations, compliance, and service quality.
 </li>
 <li>
 Monitor and improve key operational KPIs including rider supply rate, EPH, order-on-time percentage, and churn rate.
 </li>
 <li>
 Implement standardized processes and digital tools to enhance control, visibility, and scalability across operations.
 </li>
 <li>
 Coach and develop a high-performing team of managers, seniors, and specialists across supply, 3PLs, and operations.
 </li>
 <li>
 Foster a culture of accountability, collaboration, and continuous improvement within the team.
 </li>
 <li>
 Work closely with cross-functional teams such as People, Finance, Commercial, and Product to align on strategies and deliverables.
 </li>
 <li>
 Identify and implement process improvements and best practices to enhance efficiency and rider satisfaction.
 </li>
 <li>
 Drive automation and technology-enabled initiatives to improve visibility and performance management.
 </li>
 <li>
 Oversee equipment management including uniforms, delivery boxes, and e-bikes to ensure consistent quality and operational standards.
 </li>
 <li>
 Ensure adherence to performance KPIs such as supply run rate, rider churn and retention, 3PL compliance, rider NPS, EPH, and operational coverage.
 </li>
 <li>
 Build long-term plans to sustain growth and strengthen Talabat&rsquo;s market leadership position.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience&mdash;just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
</div>

Sr. Manager Logistics Operations

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
What's On Your Plate?<ul><li>
Lead Talabat Egypt&rsquo;s overall supply ecosystem, ensuring a sustainable, high-quality, and high-performing rider base across the country.</li><li>
Develop and execute the overall supply growth and acquisition strategy aligned with business demand and market dynamics.</li><li>
Lead long-term supply forecasting and planning to ensure full coverage and service level adherence.</li><li>
Identify and launch new supply channels such as female riders, refugees, micro-financing, and e-bikes to diversify and sustain fleet growth.</li><li>
Manage the full lifecycle of 3PL partnerships, from selection and onboarding to performance management and contract renewals.</li><li>
Set clear KPIs and SLAs for 3PL partners, ensuring compliance, efficiency, and rider quality.</li><li>
Build and maintain strong strategic relationships with key 3PL partners to drive alignment and operational excellence.</li><li>
Lead and manage the on-ground operations team to ensure smooth daily operations, compliance, and service quality.</li><li>
Monitor and improve key operational KPIs including rider supply rate, EPH, order-on-time percentage, and churn rate.</li><li>
Implement standardized processes and digital tools to enhance control, visibility, and scalability across operations.</li><li>
Coach and develop a high-performing team of managers, seniors, and specialists across supply, 3PLs, and operations.</li><li>
Foster a culture of accountability, collaboration, and continuous improvement within the team.</li><li>
Work closely with cross-functional teams such as People, Finance, Commercial, and Product to align on strategies and deliverables.</li><li>
Identify and implement process improvements and best practices to enhance efficiency and rider satisfaction.</li><li>
Drive automation and technology-enabled initiatives to improve visibility and performance management.</li><li>
Oversee equipment management including uniforms, delivery boxes, and e-bikes to ensure consistent quality and operational standards.</li><li>
Ensure adherence to performance KPIs such as supply run rate, rider churn and retention, 3PL compliance, rider NPS, EPH, and operational coverage.</li><li>
Build long-term plans to sustain growth and strengthen Talabat&rsquo;s market leadership position.</li></ul> 

Additional Information<div></div> 
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience&mdash;just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.</div>

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