Sr. Team Lead Rider

What s On Your Plate?

• Lead and manage the daily operations of rider onboarding and compliance functions across multiple cities.

• Develop, implement, and monitor processes to ensure seamless onboarding and timely compliance with all mandated documents.

• Establish KPIs and regularly monitor progress to maintain onboarding velocity without compromising compliance accuracy.

• Anticipate potential backlogs or risks and proactively implement solutions to mitigate audit exposure or operational delays.

• Provide regular reporting, analysis, and recommendations to senior leadership to enhance onboarding and compliance outcomes.

• Supervise and coach the Onboarding Lead and Compliance Admin to achieve high-quality performance standards.

• Partner with internal stakeholders (Legal, Operations, HR, City Logistics teams) and external 3PLs to resolve bottlenecks and ensure smooth collaboration.