ai operations senior manager - functional partnerships Jobs in San Francisco

ai operations senior manager - functional partnerships

design lead - ai design & concepting Jobs in San Francisco

design lead - ai design & concepting

director, customer success management Jobs in San Francisco

director, customer success management

director, delivery & operations lead Jobs in San Francisco

director, delivery & operations lead

learning design senior lead, customer operations Jobs in San Francisco

learning design senior lead, customer operations

learning design senior lead customer operations

Block

<div><div><p>Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams &mdash; People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more &mdash; provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.</p>
<p><b>
About Block Customer Operations</b></p>
<p>
Block is a global technology company with a mission to help more people participate and thrive in the economy. Across our brands, we provide tools that empower businesses, customers, creators, and communities worldwide.</p>
<p>
Customer Operations at Block supports every brand in the ecosystem, making sure customers, sellers, shoppers, and artists receive the support they need to succeed. Our global teams deliver trusted service, training, and knowledge that keep our products running smoothly and our customers confident in using them.</p>
<p>
We support:</p>
<ul>
<li>Square &mdash; integrated commerce and financial services for millions of sellers.</li>
<li>Cash App &mdash; financial tools to send, spend, save, invest, and borrow.</li>
<li>Afterpay &amp; Clearpay &mdash; &ldquo;buy now, pay later&rdquo; solutions for 24M+ customers and 250K+ retailers worldwide.</li>
<li>TIDAL &mdash; an artist-first music platform that helps creators connect with fans.</li>
<li>Spiral &mdash; open-source projects advancing bitcoin as a tool for economic empowerment.</li>
<li>Proto &mdash; building self-custody wallets and decentralized bitcoin mining solutions.</li>
</ul>
<p><b>Our Role in Block</b></p>
<p>
Customer Operations connects all of these brands to the people who use them. Whether supporting a business scaling with Square, a Cash App customer exploring new financial tools, a shopper checking out with Afterpay, or an artist streaming on TIDAL, we help make these experiences work. By supporting every corner of Block, we make sure our brands can continue to grow, adapt, and deliver on their missions.</p>
<p><b>
The Role</b></p><br>
<p>
The Learning Design team drives the creation of scalable, high-impact training across Square, Afterpay, and Cash App. Sitting within Customer Operations, this team ensures learning is designed with industry best practices, regulatory alignment, and real-time enablement in mind. As Senior Lead, you&rsquo;ll shape the strategy for all learning design, lead a team of Learning Design Leads, and deliver programs that improve frontline performance and operational outcomes. Your impact will be felt globally as you drive consistency, scalability, and innovation across brands and geographies.</p>
<h4 class="jobSectionHeader"><b>
You Will</b></h4>
<ul><li>Lead the design strategy for all learning programs across brands, ensuring alignment with operational priorities and business outcomes.</li>
<li>Oversee the creation of modular, scalable, and measurable learning assets in multiple formats (e.g., digital, blended, microlearning).</li>
<li>Partner with operational leaders, SMEs, and BPO partners to design training that is relevant, timely, and directly tied to frontline performance.</li>
<li>Ensure all materials are compliant with regulatory requirements and aligned with brand voice, policies, and service standards.</li>
<li>Introduce and sustain design best practices, leveraging emerging technologies and data insights to continually improve design impact.</li>
<li>Manage Learning Design Leads, fostering capability growth, collaboration, and accountability.</li>
</ul><h4 class="jobSectionHeader"><b>You Have</b></h4>
<ul><li>6+ years of experience in Learning Design, Learning &amp; Development (L&amp;D), or performance enablement with a portfolio of programs that delivered measurable business impact.</li>
<li>3+ years of experience managing teams and learning programs, including directly managing other managers or team leads.</li>
<li>Proven ability to lead high-performing learning design teams and scale quality and consistency across multiple brands, geographies, or business units.</li>
<li>Deep expertise in instructional design methodologies, adult learning principles, and learning science, with practical experience applying these to digital, blended, and modular learning solutions.</li>
<li>Hands-on experience with digital learning tools, platforms, and emerging technologies to innovate and modernize design approaches.</li>
<li>Strong stakeholder engagement skills, with the ability to partner with SMEs, BPOs, and operational leaders to deliver timely, relevant, and compliant learning experiences.</li>
<li>Demonstrated change leadership and influence skills to drive adoption of design best practices and alignment with business priorities.</li>
<li>Ability to thrive in fast-paced, evolving environments where adaptability, data-driven insights, and creativity are essential.</li>
</ul><h4 class="jobSectionHeader"><b>Technologies We Use and Teach</b></h4>
<ul><li>Docebo</li>
<li>Rise 360</li>
<li>Camtasia</li>
</ul>
<p>We&rsquo;re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and &ldquo;fair chance&rdquo; ordinances.<br>
<br>
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.</p>
<p>
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.</p><p></p><div><div><div><br>
<p>
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate&rsquo;s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.</p></div><p></p><div><br>
Zone A:</div><div>
$148,700&mdash;$223,100 USD</div></div><div><div>
Zone B:
</div><div>$138,300&mdash;$207,500 USD</div></div><div><div>
Zone C:</div><div>
$130,900&mdash;$196,300 USD</div></div><div><div>
Zone D:</div><div>
$123,400&mdash;$185,200 USD</div></div></div><div><p><b>
Use of AI in Our Hiring Process</b></p>
<p>
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.</p>
<p>
Contact us at privacy@block.xyz with hiring practice or data usage questions.</p>
<p><i>
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.</i></p>
<p><i>
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. </i><b><i>Square</i></b><i> makes commerce and financial services accessible to sellers. </i><b><i>Cash App</i></b><i> is the easy way to spend, send, and store money. </i><b><i>Afterpay</i></b><i> is transforming the way customers manage their spending over time. </i><b><i>TIDAL</i></b><i> is a music platform that empowers artists to thrive as entrepreneurs. </i><b><i>Bitkey</i></b><i> is a simple self-custody wallet built for bitcoin. </i><b><i>Proto</i></b><i> is a suite of bitcoin mining products and services. Together, we&rsquo;re helping build a financial system that is open to everyone.</i></p></div></div></div><p></p>

Learning Design Senior Lead, Customer Operations

PayJoy

<div><div><div><b>About PayJoy</b></div><div></div><div><br>
PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2025 we have brought billions of dollars in credit to 15 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.</div><div></div><div><b><br>
This role</b></div><div></div><div><br>
We're seeking a <b>Senior Director of Total Rewards &amp; Operations</b> to join our People team, reporting directly to the SVP of People. You will be responsible for defining and executing our total rewards strategy, ensuring we attract and retain top talent. You'll lead our People Operations, overseeing our systems, and championing the day-to-day support for all employees. This role is a vital link between our People and Finance functions, ensuring operational excellence and sound fiscal management.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li><ul><li>
Total Rewards Strategy: Develop and execute a global total rewards philosophy and strategy, including compensation, equity, benefits, and recognition programs. Ensure our programs are competitive, equitable, and aligned with our business goals.</li><li>
Compensation and Equity Management: Lead the design and administration of global compensation structures, including salary bands, variable pay, and incentive plans. Manage our global equity program, including grants, refreshers, and public market readiness.</li><li>
Benefits and Wellbeing: Oversee the global benefits portfolio, ensuring our offerings are competitive and provide comprehensive support for our employees' physical, mental, and financial well-being.</li><li>
HR Operations &amp; Systems: Lead the People Operations function, ensuring seamless and scalable HR processes from hire to retire. This includes managing HRIS (e.g. Rippling, etc.) and building a data-driven approach to HR.</li><li>
Compliance and Governance: Ensure all total rewards and people operations programs are compliant with local, state, and international regulations. Prepare for and manage audits as needed.</li><li>
Team Leadership: Lead, mentor, and develop a high-performing team of total rewards and people operations professionals.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><ul><li><ul><li>
A seasoned total rewards leader with 10+ years of experience designing and managing global compensation and benefits programs, with a strong background in People Operations.</li><li>
Proven experience working in a high-growth, fast-paced environment, with direct involvement in preparing for or managing a company's IPO journey.</li><li>
Deep expertise in equity program design and management, with a strong understanding of how to leverage equity to attract and retain talent in a public company context.</li><li>
Strong analytical and financial acumen, with the ability to translate complex data into actionable insights and strategic recommendations.</li><li>
An exceptional communicator and collaborator who can build strong relationships across all levels of the organization.</li><li>
Experience leading and developing a global team.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Benefits</b></h3><ul><li><ul><li>
100% Company-funded health, dental, and vision insurance for employee and immediate family.</li><li>
Company-funded employee life and disability insurance.</li><li>
3% employer 401k contribution.</li><li>
Company holidays; 20 days vacations; flexible sick leave.</li><li>
Headphone, home office equipment and wellness perks.</li><li>
$2,000 USD annual Co-working Travel perk.</li><li>
$2,000 USD annual Professional Development perk.</li><li>
Commuter benefit.</li></ul></li></ul></div></div>
<div><div>$254,182 - $290,062 a year</div></div>
<div><div>PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</div><div></div><div><b><br>
PayJoy Principles</b></div><div></div><div><br>
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency &amp; Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening</div></div></div>

Senior Director of Total Rewards & People Operations

Handshake

<div><h1 class="jobSectionHeader"><b>About Handshake</b></h1><p>
Handshake is building the career network for the AI economy, backed by the largest and most trusted job network on the internet. As the only three-sided job marketplace connecting 18 million knowledge workers, 1,500 educational institutions, and 1 million employers, Handshake powers career discovery, hiring, and upskilling&mdash;from first internships to full-time roles, freelance work to gig work, and beyond.</p><p>
Founded in 2014, we&rsquo;ve built the most trusted platform for early talent&mdash;owning the college-to-career market and powering nearly every career center. Today we&rsquo;re building on that foundation to help students and early professionals upskill or reskill for the future.</p><p>
Now&rsquo;s a great time to join Handshake. Here&rsquo;s why:</p><ul><li><p>
Category Leader: Over 92% coverage across US universities &amp; 77% of total US university student population.</p></li><li><p>
Proven Market Demand: Deep employer partnerships across Fortune 500s and the world&rsquo;s leading AI research labs.</p></li><li><p>
World-Class Team: Leadership from Scale AI, Open AI, xAI, Notion, Coinbase, and Palantir, just to name a few.</p></li><li><p>
Capitalized &amp; Scaling: $434M raised with a $175M+ run rate.</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
About the Role</b></h3><ul><li><p>
Organize, craft, and iterate on large, strategic initiatives: you'll use data, research, and product thinking to inform your work</p></li><li><p>
Develop and iterate content systems, patterns, and style guidelines, ensuring our language remains concise, clear, accessible, and usable while conveying complex information to audiences in a very wide range of fields</p></li><li><p>
Contribute to design workshops, usability testing, and content critiques</p></li><li><p>
Collaborate closely with your partners, both cross-functionally and within design: product design, research, PM, engineering, operations, analytics, design systems, brand, marketing &ndash; to ship and iterate on strategic, well-thought-out, great-to-use products that make real impact for both our fellows, operators, and customer labs</p></li><li><p>
Help your team succeed: raise the bar on culture, operations, and execution of design work, including product narratives, voice and tone, product reasoning, systems thinking, prototyping, ability to facilitate conversations with and present to stakeholders, stellar teamwork and mentoring</p></li><li><p>
Strengthen the overall product organization's ability to experiment, iterate, and learn alongside your product organization to lead teammates; develop well-informed strategic visions of where we're headed, collaborate to break them into pragmatic phases to scaffold our way forward</p></li></ul><h3 class="jobSectionHeader"><b>
Desired Capabilities</b></h3><ul><li><p>
You've designed and shipped products that customers love, and can systematically, clearly articulate what it took to make that happen, from high-level strategy down to word-level decision-making</p></li><li><p>
You know how to roll data, research, business goals, technical constraints, and customer needs together into strongly-crafted content; you iterate fast, ensure you gather feedback, and use strategic reasoning to inform your decisions</p></li><li><p>
You relish using your content skills to bring clarity and simplicity to both process and product</p></li><li><p>
You're humble and kind, excited to keep learning and teaching, and curious about the workings of a new technology, industry, and ever-evolving team / product surface area</p></li></ul><p></p><h3 class="jobSectionHeader"><b><br>
Extra Credit</b></h3><ul><li><p>
Extra bonus if you're experienced working in educational technology, learning platforms, AI</p></li></ul><p></p><h3 class="jobSectionHeader"><b><br>
Perks</b></h3><p>
Handshake delivers benefits that help you feel supported&mdash;and thrive at work and in life.</p><p></p><p><b><i>
The below benefits are for full-time US employees.</i></b></p><p>
<b>Ownership:</b> Equity in a fast-growing company</p><p>
<b>Financial Wellness</b>: 401(k) match, competitive compensation, financial coaching</p><p>
<b>Family Support:</b> Paid parental leave, fertility benefits, parental coaching</p><p>
<b>Wellbeing:</b> Medical, dental, and vision, mental health support, $500 wellness stipend</p><p>
<b>Growth:</b> $2,000 learning stipend, ongoing development</p><p>
<b>Remote &amp; Office:</b> Stipends for home office setup, internet, commuting, and free lunch/gym in our SF office</p><p>
<b>Time Off:</b> Flexible PTO, 15 holidays + 2 flex days, winter #ShakeBreak where our whole office closes for a week!</p><p>
<b>Connection:</b> Team outings &amp; referral bonuses</p><p>
Explore our mission, values, and comprehensive US benefits atjoinhandshake.com/careers.</p></div>

Senior Content Designer II, Handshake AI

<div><div><p>Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams &mdash; People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more &mdash; provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.</p>
<p><b>
About Block Customer Operations</b></p>
<p>
Block is a global technology company with a mission to help more people participate and thrive in the economy. Across our brands, we provide tools that empower businesses, customers, creators, and communities worldwide.</p>
<p>
Customer Operations at Block supports every brand in the ecosystem, making sure customers, sellers, shoppers, and artists receive the support they need to succeed. Our global teams deliver trusted service, training, and knowledge that keep our products running smoothly and our customers confident in using them.</p>
<p>
We support:</p>
<ul>
<li>Square &mdash; integrated commerce and financial services for millions of sellers.</li>
<li>Cash App &mdash; financial tools to send, spend, save, invest, and borrow.</li>
<li>Afterpay &amp; Clearpay &mdash; &quot;buy now, pay later&quot; solutions for 24M+ customers and 250K+ retailers worldwide.</li>
<li>TIDAL &mdash; an artist-first music platform that helps creators connect with fans.</li>
<li>Spiral &mdash; open-source projects advancing bitcoin as a tool for economic empowerment.</li>
<li>Proto &mdash; building self-custody wallets and decentralized bitcoin mining solutions.</li>
</ul>
<p><b>Our Role in Block</b></p>
<p>
Customer Operations connects all of these brands to the people who use them. Whether supporting a business scaling with Square, a Cash App customer exploring new financial tools, a shopper checking out with Afterpay, or an artist streaming on TIDAL, we help make these experiences work. By supporting every corner of Block, we make sure our brands can continue to grow, adapt, and deliver on their missions.</p>
<p><b>
The Role</b></p>
<p>
The Support Content Operations team ensures that customers and advocates across Square, Afterpay, and Cash App have access to accurate, consistent, and usable knowledge at every touchpoint. Sitting within Customer Operations, this team is responsible for driving the end-to-end content strategy, governance, and execution of support knowledge globally. As Senior Lead, you'll oversee Support Content Leads, set and enforce governance standards, and prepare our knowledge ecosystem for the future of AI and machine learning. Your work will directly impact customer experience, advocate efficiency, and operational scalability.</p>
<p><b>
You Will</b></p>
<ul>
<li>Own the end-to-end content strategy for support knowledge, ensuring it meets operational, regulatory, and customer experience standards.</li>
<li>Lead and align content operations across multiple brands, managing Support Content Leads to deliver high-quality, scalable content.</li>
<li>Establish and maintain governance processes to ensure consistency, accuracy, and compliance in all knowledge assets.</li>
<li>Partner with product, operations, and technology teams to prepare content for future AI and ML integration.</li>
<li>Drive continuous improvement in content structure, modularity, and usability to support advocate decision-making and customer self-service.</li>
<li>Stay ahead of emerging trends in content management systems, structured content, and digital support experiences.</li>
</ul><h3 class="jobSectionHeader"><b>You Have</b></h3>
<ul><li>6+ years of experience in Knowledge Management, Content Management, or Support Content Operations, with a proven track record of driving measurable improvements in customer or advocate experience.</li>
<li>3+ years of experience leading teams of leaders within the support content domain, including managing global or multi-brand content operations.</li>
<li>Demonstrated ability to own and execute an end-to-end content strategy, from governance and compliance to delivery and measurement at scale.</li>
<li>Expertise in content governance, structured content methodologies, and content management systems, with the ability to enforce consistency and quality across multiple platforms.</li>
<li>Demonstrated success in leading BPO partners to deliver consistent, scalable, and high-quality support content operations across geographies.</li>
<li>Proven experience designing and managing customer experience&ndash;focused support content that improves usability, self-service adoption, and overall customer satisfaction.</li>
<li>Strong experience partnering with cross-functional teams (e.g., product, technology, operations) to align content with business priorities and prepare for AI/ML integration.</li>
<li>Ability to improve content usability, modularity, and scalability, enabling both customer self-service and advocate efficiency.</li>
<li>Strong stakeholder management and change leadership skills, with the ability to influence decision-making at senior levels.</li>
</ul>
<p>We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and &quot;fair chance&quot; ordinances.</p>
<p>
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.</p>
<p>
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.</p><p></p><div><div><div><br>
<p>
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate&rsquo;s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.</p></div><p></p><div><br>
Zone A:</div><div>
$156,200&mdash;$234,200 USD</div></div><div><div>
Zone B:
</div><div>$145,200&mdash;$217,800 USD</div></div><div><div>
Zone C:</div><div>
$137,400&mdash;$206,200 USD</div></div><div><div>
Zone D:</div><div>
$129,600&mdash;$194,400 USD</div></div></div><div><p><b>
Use of AI in Our Hiring Process</b></p>
<p>
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.</p>
<p>
Contact us at privacy@block.xyz with hiring practice or data usage questions.</p>
<p><i>
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.</i></p>
<p><i>
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. </i><b><i>Square</i></b><i> makes commerce and financial services accessible to sellers. </i><b><i>Cash App</i></b><i> is the easy way to spend, send, and store money. </i><b><i>Afterpay</i></b><i> is transforming the way customers manage their spending over time. </i><b><i>TIDAL</i></b><i> is a music platform that empowers artists to thrive as entrepreneurs. </i><b><i>Bitkey</i></b><i> is a simple self-custody wallet built for bitcoin. </i><b><i>Proto</i></b><i> is a suite of bitcoin mining products and services. Together, we&rsquo;re helping build a financial system that is open to everyone.</i></p></div></div></div><p></p>

Support Content Senior Lead, Customer Operations

Intuit

<div><h2 class="jobSectionHeader"><b>Overview</b></h2><p>
Come join the QuickBooks Workforce Solutions team as a Staff Product Designer!</p><p>
As a Staff Product Designer, you&rsquo;ll help lead and design experiences across our Payroll product within Workforce Solutions. You&rsquo;ll bring delight to our customers through strong interaction, and visual skills to communicate complex topics in an easy to understand manner. You&rsquo;ll have the opportunity to own new features, reimagine existing experiences, restructure business processes, all while brainstorming and sharing your ideas with cross-functional teammates.
</p><p>Here at Intuit we believe in creating world class experiences for our customers, and we&rsquo;re looking for someone who shares our same passion for great design. Come join the team!</p><div>
The expected base pay range for this position is:</div><div>
Bay Area: $179,500- $243,000</div><div>
This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits).</div><div><h2 class="jobSectionHeader"><b>
What you'll bring</b></h2><ul><li>
Experience designing products with high degrees of complexity and cross-product interdependencies</li><li>
Navigating spaces, and 0-1 products that are ambiguous and require a high degree of cross-team coordination</li><li>
Has the ability to bring various stakeholders, getting their feedback, and bringing them all together to create amazing products</li><li>
Portfolio that demonstrates products with complex end-to-end thinking and dependencies</li><li>
Has experience working in an environment of lightweight and rapid experiments and iterations</li><li>
Has worked in environments of experimentation where product goals may not have a clearly defined end state</li><li>
Worked (even briefly) with or in large enterprises so the pace of working with these companies is not foreign</li><li>
Experience working in organizations with robust design systems</li><li>
Has worked on products from concept to code (end-to-end)</li><li>
Comfortable with user research (running user tests &amp; analyzing data, experience with evaluative and generative research); prototyping; working on finance and data related projects/products</li><li>
Comfortable working within a data informed environment, and partnering with analytics</li></ul></div><div><h2 class="jobSectionHeader"><b>
How you will lead</b></h2><ul><li>
Own the end-to-end design efforts for complex products</li><li>
Providing design leadership within a team by collaborating with product managers, analysts, researchers, writers, and engineering partners to create outstanding customer experiences</li><li>
Deliver multiple projects simultaneously through robust communication and time management skills
</li><li>Participate in and analyze extensive customer research to identify insights that will ultimately provide customer value and delight</li><li>
Leverage iterative prototyping to quickly test concepts and learn from customers</li><li>
Drive design decisions through data by partnering with our analytics team</li><li>
Participate in and promote a culture of detailed feedback rooted in first principles, design rationale, customer data, and industry best practices</li><li>
Effectively present and communicate your designs and rationale to a wide range of stakeholders, including senior management</li><li>
Provide mentorship to junior designers from a craft, and cross-discipline partnership perspective</li></ul></div></div>

Staff Product Designer

Arine

<div><div><p>Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.</p>
<p>
Frequently, medications cause more harm than good. Incorrect drugs and doses costs the US healthcare system over $528 billion in waste, avoidable harm, and hospitalizations each year. Arine is redefining what excellent healthcare looks like by solving these issues through our software platform (SaaS). We combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams.</p>
<p>
Arine is committed to improving the lives and health of complex patients that have an outsized impact on healthcare costs and have traditionally been difficult to identify and address. These patients face numerous challenges including complicated prescribing issues across multiple medications and providers, medication challenges with many chronic diseases, and patient issues with access to care. Backed by leading healthcare investors and collaborating with top healthcare organizations and providers, we deliver recommendations and facilitate clinical interventions that lead to significant, measurable health improvements for patients and cost savings for customers.</p>
<p><b>
Why is Arine a Great Place to Work?:</b></p>
<p></p>
<p><b>Outstanding Team and Culture -</b> Our shared mission unites and motivates us to do our best work. We have a relentless passion and commitment to the innovation required to be the market leader in medication intelligence.
</p><p><b>Making a Proven Difference in Healthcare -</b> We are saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care.</p>
<p><b>
Market Opportunity -</b> Arine is backed by leading healthcare investors and was founded to tackle one of the largest healthcare problems today. Non-optimized medications therapies which cost the US 275,000 lives and $528 billion annually.</p>
<p><b>
Dramatic Growth -</b> Arine is managing more than 18 million lives across prominent health plans after only 4 years in the market, and was ranked 236 on the 2024 Inc. 5000 list and was named the 5th fastest-growing company in the AI category.</p></div><p><b>
The Role:</b></p>
<p>
Arine is looking for a Senior User Experience Designer based in San Francisco, (Open to Remote, but prefer someone located in SFO) to join a strong team of diverse product managers, technologists and clinical professionals in building Arine's Virtual Pharmacist platform and solutions. Our platform supports an array of complementary medicine intelligence solutions. Each solution is a launchpad for extending the value we deliver through our ever growing repository of clinical models and workflows.</p>
<p>
The product management team is responsible for planning and directing that growth to scalably meet the needs of our customers, as well as driving our solutions forward to deliver value in ways our customers have not even thought of yet. Our design team is a critical part of the product team, focusing on the overall experience and flows that underpin successful patient outcomes, customer success, and user satisfaction in the Arine solutions.</p>
<p>
As our products and platform grow, so do the needs of our customers and their patients. This role will own the user experience of Clinical Content and Intelligence in our pharmacist platform and will have an impact on our greater design strategy, UX/UI, and the success of users traversing through our enterprise solutions.</p>
<p><b>
What You'll be Doing:</b></p>
<ul>
<li><b>User Research and Analysis</b>: Conducting internal and external user interviews, usability testing, and data analysis to understand user needs, pain points, and behaviors to inform design decisions</li>
<li><b>Ideation: </b>Lead our product team and feature teams in brainstorming sessions, workshops and design exercises - ensure we are gathering ideas from ourselves, our customers and internal teams alike</li>
<li><b>UX Design</b>: Transforming your research and ideation into user flows, wireframes, sketches and prototypes, iterating with stakeholders and engineering along the way</li>
<li><b>UI Design</b>: Reflect our brand/design principles to pixel perfect mockups and help ensure their proper implementation</li>
<li><b>Driving Clarity</b>: Using Design thinking as a lightning rod for group understanding in an environment with ambiguity and nuance around every corner. Bringing user-centered design principles and advocating for the user's needs throughout the product development process</li>
<li><b>Design Systems and Processes</b>: Refining and contributing to our fledgling end-to-end design system of style specifications, guides, templates, and processes; helping enable us to streamline the product design process for everyone</li>
<li><b>User Perspective</b>: Becoming the voice of our users in the room and aligning yourself to their needs, issues and goals in order to identify key user flows and define crisp requirements that deliver the right value in an intuitive and efficient manner</li>
<li><b>Ownership &amp; Strategy</b>: Become the expert on the parts of the product you work on and contribute to how design prioritizes and executes on our work</li>
</ul>
<p><b>Who You Are and What You Bring:</b></p>
<ul>
<li>A minimum of 5 years experience in user experience, UI design or a related field working directly with software products and services</li>
<li>Experience in user research methodologies, design thinking, information architecture, interaction design, and usability testing</li>
<li>Sincere customer empathy with a drive to understand the needs behind their challenges</li>
<li>Ability to guide front-end developers and product managers, provide constructive feedback, and foster a collaborative environment</li>
<li>Demonstrated ability to understand and solve complex user problems and balance engineering requirements/trade-offs</li>
<li>Excellent communication skills to clearly articulate design concepts to both technical and non-technical stakeholders</li>
<li>Strong communication and collaboration skills. Working closely with product managers, clinical experts, engineers, and other stakeholders to align design decisions with business objectives</li>
<li>Exceptional analytical and conceptual thinking skills with the ability to interpret user data and translate insights into actionable design improvements</li>
<li>Familiarity with design tools like Figma, Adobe XD, and prototyping software</li>
<li>Able to see and leverage patterns in seemingly diverse use cases and product flows</li>
<li>Self starter with desire to define and drive product design standards across the company</li>
</ul>
<p><b>Nice-to-Haves:</b></p>
<ul>
<li>Experience in healthcare technology or related industry</li>
<li>Prior experience in front-end software development and/or software product management</li>
<li>Understanding or direct experience with AI/Machine Learning concepts and applications</li>
<li>Experience working with Design systems/FE libraries</li>
<li>Experience with Motion graphics software or animation design</li>
<li>Organizing and facilitating design and product-based workshops</li>
</ul>
<p><b>Perks:</b></p>
<p>
Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.</p>
<p>
The posted range represents the expected base salary range for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The base salary range for this position is: $145,000-160,000/year.</p><div><p><b>
Job Requirements:</b></p>
<ul>
<li>Ability to pass a background check</li>
<li>Must live in and be eligible to work in the United States</li>
</ul>
<p><b>Information Security Roles and Responsibilities:</b></p>
<p>
All staff at Arine are expected to be part of its Information Security Management Program and undergo periodic training on Information Security Awareness and HIPAA guidelines. Each user is responsible to maintain a secure working environment and follow all policies and procedures. Upon hire, each person is assigned and must complete trainings before access is granted for their specific role within Arine.</p>
<p><i>
Arine is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with fairness and respect. We do not discriminate on the basis of race, ethnicity, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. Our hiring decisions and employment practices are based solely on qualifications, merit, and business needs. We encourage individuals from all backgrounds to apply and join us in our mission.</i></p>
<p>
Check our website at <b><i>https://www.arine.io</i></b>. This is a unique opportunity to join a growing start-up revolutionizing the healthcare industry!</p>
<p><b><i>
Job Offers: Arine uses the arine.io domain and email addresses for all official communications. If you received communication from any other domain, please consider it spam.</i></b></p>
<p><b><i>
Note to Recruitment Agencies: We appreciate your interest in finding talent for Arine, but please be advised that we do not accept unsolicited resumes from recruitment agencies. All resumes submitted to Arine without a prior written agreement in place will be considered property of Arine, and no fee will be paid in the event of a hire. Thank you for your understanding.</i></b></p></div></div>

Senior UX Designer

<div><p><b>About Handshake AI</b></p><p><b>
Handshake</b> is building the career network for the AI economy. Our three-sided marketplace connects 18 million students and alumni, 1,500+ academic institutions across the U.S. and Europe, and 1 million employers to power how the next generation explores careers, builds skills, and gets hired.</p><p><b>
Handshake AI </b>is a human data labeling business that leverages the scale of the largest early career network.<b> </b>We work directly with the world&rsquo;s leading AI research labs to build a new generation of human data products. From PhDs in physics to undergrads fluent in LLMs, Handshake AI is the trusted partner for domain-specific data and evaluation at scale.</p><p>
This is a unique opportunity to join a fast-growing team shaping the future of AI through better data, better tools, and better systems&mdash;for experts, by experts.</p><p>
Now&rsquo;s a great time to join Handshake. Here&rsquo;s why:</p><ul><li><p><b>
Leading the AI Career Revolution: </b>Be part of the team redefining work in the AI economy for millions worldwide.</p></li><li><p><b>
Proven Market Demand: </b>Deep employer partnerships across Fortune 500s and the world&rsquo;s leading AI research labs.</p></li><li><p><b>
World-Class Team:</b> Leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, just to name a few.</p></li><li><p><b>
Capitalized &amp; Scaling:</b> $3.5B valuation from top investors including Kleiner Perkins, True Ventures, Notable Capital, and more.</p></li></ul><p><b>
About the Role</b></p><p>
As a <b>Learning Designer - Forward Deploy</b>, you will be the tactical expert who bridges the gap between our Operations teams and Fellow success. You'll operate in a fast-paced &quot;forward deployed&quot; model, working directly with Operators to rapidly create, deploy, and iterate on training solutions that ensure our Fellows can deliver the highest quality AI training data across diverse and evolving projects.</p><p>
You'll work shoulder-to-shoulder with Operations teams who are launching new projects, scaling existing ones, or troubleshooting quality issues. You'll need to understand project requirements deeply, identify training gaps instantly, and deploy targeted learning solutions within days. Your mission is to enable Operators to achieve their Fellow quality and throughput goals through exceptional training design and rapid deployment.</p><p></p><h3 class="jobSectionHeader"><b>
What you will do</b></h3><ul><li><p><b>
Respond to urgent training requests within 24-48 hours</b> by creating project-specific training collateral (playbooks, courses, assessments) and building self-serve resources that transition Operators from dependency to independent training creation</p></li><li><p><b>
Analyze learning needs and common errors</b> to identify training gaps through investigation of Fellow mistakes, project quality issues, and Operator feedback to develop targeted interventions and scalable solutions</p></li><li><p><b>
Analyze performance data and iterate</b> on training effectiveness by tracking Fellow quality metrics, completion rates, and satisfaction scores to continuously refine both Fellow training and Operator enablement strategies</p></li><li><p><b>
Enable Operators to develop coaching and learning capabilities</b> by training them on instructional design principles, feedback techniques, and quality assessment methods that enhance their ability to support Fellow development</p></li><li><p><b>
Build scalable training infrastructure</b> including template libraries, content design systems, and reusable frameworks that enable Operators to independently create quality training materials while maintaining consistency across projects</p></li></ul><h3 class="jobSectionHeader"><b>
Desired Capabilities</b></h3><ul><li><p><b>
5+ years of deep experience in instructional design and technical training content creation</b>, with demonstrated ability to translate complex technical concepts into effective learning experiences</p></li><li><p><b>
Proven ability to work in fast-paced, rapidly evolving environments</b> where requirements may change frequently and projects launch with tight deadlines</p></li><li><p><b>
Background in AI or other STEM disciplines</b> with the technical depth to understand AI training methodologies and their implications</p></li></ul><h3 class="jobSectionHeader"><b>
Extra Credit</b></h3><ul><li><p><b>
Enablement experience strongly preferred</b>&mdash;experience in customer success, sales enablement, or technical consulting where you've had to rapidly upskill diverse audiences</p></li></ul><p><b>
Perks</b></p><p>
Handshake delivers benefits that help you feel supported&mdash;and thrive at work and in life.</p><p></p><p><b><i>
The below benefits are for full-time US employees.</i></b></p><p>
<b>Ownership:</b> Equity in a fast-growing company</p><p>
<b>Financial Wellness</b>: 401(k) match, competitive compensation, financial coaching</p><p>
<b>Family Support:</b> Paid parental leave, fertility benefits, parental coaching</p><p>
<b>Wellbeing:</b> Medical, dental, and vision, mental health support, $500 wellness stipend</p><p>
<b>Growth:</b> $2,000 learning stipend, ongoing development</p><p>
<b>Remote &amp; Office:</b> Stipends for home office setup, internet, commuting, and free lunch/gym in our SF office</p><p>
<b>Time Off:</b> Flexible PTO, 15 holidays + 2 flex days, winter #ShakeBreak where our whole office closes for a week!</p><p>
<b>Connection:</b> Team outings &amp; referral bonuses</p><p>
Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.</p><p></p><p>
Compensation Range: $110K - $130K</p></div>

Learning Designer, Handshake AI

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