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ai operations senior manager functional partnerships

Okta

<div>Get to know Okta 
 
Okta is The World&rsquo;s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. 
 
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we&rsquo;re looking for lifelong learners and people who can make us better with their unique experiences. 
 
Join our team! We&rsquo;re building a world where Identity belongs to you.
Job Description

Okta is looking for an AI Operations Senior Manager - Functional Partners to join our newly formed AI Strategy team, reporting to our VP of AI Strategy. As Okta accelerates enterprise-wide adoption of AI, this role will be central to ensuring we scale high-impact use cases across our Go-to-Market (GTM) and General &amp; Administrative (G&amp;A) functions. The Senior GenAI Functional Partners Lead will act as the connective tissue between strategy, tooling, and operational execution &mdash; ensuring Sales, Marketing, Customer First, People, Finance, Legal, and other teams can unlock value from GenAI effectively.

You will partner closely with Business Technology, Strategy &amp; Ops, and functional leaders to run a structured intake and prioritization process for AI use cases, maintain visibility into in-flight initiatives, and codify successful patterns into replicable playbooks. You&rsquo;ll also help shape Okta&rsquo;s AI vendor strategy, build maturity models to measure functional readiness, and create prototypes that showcase the art of the possible.

Our ideal candidate has deep applied knowledge of how GenAI can transform GTM and G&amp;A workflows, strong cross-functional collaboration skills, and a track record of leading complex technology initiatives. This is a highly visible role with significant opportunity to influence Okta&rsquo;s AI adoption journey.

What you&rsquo;ll be doing
Build trusted relationships with GTM and G&amp;A functional leaders, Strategy &amp; Ops, and Technology, Data and Intelligence teams 
<ul><li>
</li>
Partner with Technology and Enterprise Productivity teams to run a structured intake and prioritization process for AI use cases aligned to enterprise priorities 
<li>
</li>
Maintain a centralized view of Tier 1/2 AI initiatives across business functions 
<li>
</li>
Codify successful AI patterns (e.g., chatbot deflection, co-pilot workflows, personalized sales outreach) into scalable playbooks 
<li>
</li>
Support GTM and departmental AI strategy development; ensure cross-functional alignment on similar use cases (e.g., pre- vs. post-sales) 
<li>
</li>
Act as the operations partner to BT on enterprise AI vendor/product strategy (Agentspace, ChatGPT, Gemini, Zoom, Asana, etc.) 
<li>
</li>
Partner with Technology teams to create prototypes showcasing new AI possibilities for business teams 
<li>
</li>
<li>Co-develop a capability maturity model to assess adoption, governance, and skills readiness across functions</li>
</ul>
What you&rsquo;ll bring to the role
Strong understanding of core GTM motions (pipeline generation, renewals, CSM role, etc.) and G&amp;A workflows 
<ul><li>
</li>
Experience working with both GTM and G&amp;A stakeholders; ability to navigate business process nuance 
<li>
</li>
Deep applied knowledge of GenAI (prompt engineering, tool evaluation, use case patterns); not necessarily a builder but fluent in applied AI transformation 
<li>
</li>
Proven track record incubating a successful new project or complex technology initiative from end to end, in partnership with a business technology org 
<li>
</li>
<li>Exceptional program management, communication, and influence skills</li>
</ul>
#LI-MC1

#LI-Hybrid
The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $162,000&mdash;$242,000 USD
Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us. 
The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between:$144,000&mdash;$216,000 USD
What you can look forward to as a Full-Time Okta employee!
<ul><li>
Amazing Benefits</li>
<li>Making Social Impact</li>
<li>Developing Talent and Fostering Connection + Community at Okta</li>
</ul>
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. 
 
Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
 
 
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.</div>
 <div></div><div><div><div><div><div><div>Okta
<div>The foundation for secure connections between people and technology</div>
</div></div></div><div>Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.</div></div></div></div><div></div>

AI Operations Senior Manager - Functional Partnerships

OpenAI

<div>
 
 About The Team
 
 
 
 The Supply Chain Responsibility team is responsible for ensuring that our global supply chain reflects our values of sustainability, ethical sourcing, and environmental stewardship. We partner across engineering, operations, procurement, legal, and compliance to embed responsible business practices into every stage of the product lifecycle.
 
 
 
 About The Role
 
 
 
 As an Environmental &amp; Supply Chain Responsibility Manager, you will lead initiatives that reduce environmental impact, improve supply chain resilience, and ensure compliance with international standards. You&rsquo;ll set strategy, develop tools and processes, and collaborate with suppliers, cross-functional teams, and external partners to advance responsible sourcing and environmental management across our supply base.
 
 
 We&rsquo;re looking for people who thrive at the intersection of sustainability, risk management, and operations, and who can translate complex regulatory, environmental, and social issues into practical business solutions.
 
 
 This role is based in San Francisco, CA. We use a hybrid work model of 4 days in the office per week and offer relocation assistance to new employees.
 
 
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Develop and execute strategies to integrate environmental and sustainability best practices into supply chain operations.
 </li>
 <li>
 Lead due diligence, risk assessments, and compliance programs related to responsible sourcing, environmental management, and human rights.
 </li>
 <li>
 Partner with suppliers to drive improvements in areas such as energy use, emissions reduction, waste management, and water stewardship.
 </li>
 <li>
 Manage reporting and disclosure requirements related to environmental impact, sustainability performance, and regulatory compliance.
 </li>
 <li>
 Build and maintain partnerships with industry groups, NGOs, and government stakeholders to align on best practices and advance collective impact.
 </li>
 <li>
 Support cross-functional teams in developing standards, training, and tools that enable responsible decision-making across the business.
 
 
 </li>
 </ul>
 
 You Might Thrive In This Role If You
 
 
 
 <ul>
 <li>
 Bring deep knowledge of environmental management, supply chain sustainability, or corporate responsibility.
 </li>
 <li>
 Have experience designing and implementing due diligence or risk management frameworks across global supply chains.
 </li>
 <li>
 Excel at program management, stakeholder engagement, and cross-functional collaboration.
 </li>
 <li>
 Are comfortable navigating complex regulatory, social, and environmental landscapes.
 </li>
 <li>
 Communicate effectively with technical and non-technical stakeholders, both internally and externally.
 </li>
 <li>
 Are motivated to drive positive impact through systems-level change.
 
 
 </li>
 </ul>
 
 About OpenAI
 
 
 
 OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
 
 
 We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
 
 
 For additional information, please see OpenAI&rsquo;s Affirmative Action and Equal Employment Opportunity Policy Statement.
 
 
 Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
 
 
 To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
 
 
 We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
 
 
 OpenAI Global Applicant Privacy Policy
 
 
 At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
 
 
 Compensation Range: $380K - $460K
</div>

Environmental Management, Supply Chain

Handshake

<div>About Handshake AI
Handshake is building the career network for the AI economy. Our three-sided marketplace connects 18 million students and alumni, 1,500+ academic institutions across the U.S. and Europe, and 1 million employers to power how the next generation explores careers, builds skills, and gets hired.
Handshake AI is a human data labeling business that leverages the scale of the largest early career network. We work directly with the world&rsquo;s leading AI research labs to build a new generation of human data products. From PhDs in physics to undergrads fluent in LLMs, Handshake AI is the trusted partner for domain-specific data and evaluation at scale.
This is a unique opportunity to join a fast-growing team shaping the future of AI through better data, better tools, and better systems&mdash;for experts, by experts.
Now&rsquo;s a great time to join Handshake. Here&rsquo;s why:<ul><li>
Leading the AI Career Revolution: Be part of the team redefining work in the AI economy for millions worldwide.</li><li>
Proven Market Demand: Deep employer partnerships across Fortune 500s and the world&rsquo;s leading AI research labs.</li><li>
World-Class Team: Leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, just to name a few.</li><li>
Capitalized &amp; Scaling: $3.5B valuation from top investors including Kleiner Perkins, True Ventures, Notable Capital, and more.</li></ul>
About the Role
We&rsquo;re expanding our team and seeking an Engineering Manager to lead the development of high-impact products that empower our Fellows in driving AI innovation. This is a unique opportunity to play a pivotal role in a fast-growing space, working directly with leading AI labs and tech companies to develop solutions that enhance research workflows, model evaluation processes, and domain-specific AI applications.
As an Engineering Manager, you'll play a key role in shaping technical direction, fostering engineering excellence, and ensuring your team delivers reliable, scalable, and user-centric solutions. You&rsquo;ll collaborate closely with product, design, and research stakeholders to prioritize work, unblock challenges, and drive execution.
Location: San Francisco, CA or New York City, NY | 5 days/week in-office<ul><li>
Lead and grow a high-performing engineering team, fostering a culture of ownership, inclusion, and technical excellence.</li><li>
Partner with product and design teams to define roadmaps, scope projects, and deliver end-to-end solutions aligned with user needs.</li><li>
Drive technical architecture and decision-making, ensuring systems are scalable, maintainable, and performant.</li><li>
Mentor engineers across experience levels, supporting their growth through regular feedback, coaching, and development opportunities.</li><li>
Oversee day-to-day execution, ensuring high-quality code, effective reviews, and healthy team velocity.</li></ul>
Desired Capabilities<ul><li>
2&ndash;4+ years of experience in an engineering leadership role (team lead, tech lead, or manager), in addition to prior experience as a hands-on engineer.</li><li>
Strong technical background in full-stack development, particularly with ReactJS, TypeScript, and backend technologies like Node.js or Python.</li><li>
Experience leading teams building end-user products with a focus on quality, usability, and performance.</li><li>
Solid understanding of system architecture, relational databases (e.g., PostgreSQL), and cloud infrastructure (e.g., AWS, GCP).</li><li>
Proven track record of successfully shaping product direction and delivering results in a fast-paced environment.</li><li>
Excellent communication skills, with an ability to influence across technical and non-technical audiences.</li></ul> 
Extra Credit<ul><li>
Experience managing teams building AI or LLM-powered products.</li><li>
Familiarity with design systems and scalable frontend architecture.</li><li>
Deep focus on developer experience, tooling, and internal platform improvements.</li><li>
Passion for working on products that accelerate research and innovation.</li></ul>
Perks
Handshake delivers benefits that help you feel supported&mdash;and thrive at work and in life.
The below benefits are for full-time US employees.
Ownership: Equity in a fast-growing company
Financial Wellness: 401(k) match, competitive compensation, financial coaching
Family Support: Paid parental leave, fertility benefits, parental coaching
Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
Growth: $2,000 learning stipend, ongoing development
Remote &amp; Office: Stipends for home office setup, internet, commuting, and free lunch/gym in our SF office
Time Off: Flexible PTO, 15 holidays + 2 flex days, winter #ShakeBreak where our whole office closes for a week!
Connection: Team outings &amp; referral bonuses
Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.
Compensation Range: $230K - $260K</div>

Engineering Manager, Handshake AI

Block

<div><div>Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams &mdash; People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more &mdash; provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

Block is organized into business groups, each with dedicated product and engineering teams. Our team plays a vital role in supporting these groups by delivering AI-powered solutions that directly benefit our customers and drive business growth. We are committed to building impactful products that solve meaningful problems, leveraging AI to create practical value across the company with direct impact to topline company revenue.

We are looking for an enthusiastic and experienced Senior Machine Learning Manager to lead our team in building the next generation of AI products. You will work on cutting-edge agentic products for Square and Cash App customers. These products are among the highest priority at Block today and have direct leadership visibility. We expect them to shape the future of the company.

This is a unique opportunity to become a key leader in AI at Block. You'll lead projects that transform the way we build products and serve our customers, empowering your team to do their best work. We welcome leaders who are passionate about building for the real world and empowering teams to see challenges from fresh, nontraditional viewpoints.

You Will
<ul>
<li>Drive the execution and delivery of new AI-powered product experiences, ensuring your team has the context and support to build impactful solutions.</li>
<li>Collaborate with cross-functional leaders to understand business needs, identify opportunities and help to ideate on the future of AI solutions for customers.</li>
<li>Lead, mentor, and grow a team of machine learning engineers, fostering a culture of innovation, collaboration, and engineering excellence.</li>
<li>Set the technical vision and strategy for the team, defining the roadmap for developing scalable AI solutions</li>
<li>Drive alignment with Block's AI strategy by representing your team to senior leadership and acting as an expert on applying cutting-edge AI.</li>
<li>Promote the adoption of AI best practices across the company by empowering your team to provide guidance and share their expertise.</li>
</ul>
You Have
<ul>
<li>12+ years of experience in machine learning or software engineering, with 5+ years in a people management role, leading a team of engineers.</li>
<li>Proven experience shipping customer-facing ML products, with a deep understanding of the end-to-end ML lifecycle from data gathering and training to MLOps and production deployment.</li>
<li>Extraordinary communication skills (verbal and written), with the ability to articulate a technical vision and strategy to both senior leadership and individual contributors.</li>
<li>Deep understanding of modern ML techniques (e.g., Large Language Models) and the ability to guide a team through complex technical decisions.</li>
<li>Strong leadership and mentoring skills with a passion for developing talent and building inclusive, high-performing teams.</li>
<li>A desire to understand our clients' needs in order to shape the strategy and vision for tools and systems that solve customer problems.</li>
<li>Experience leading teams to produce production-quality code and services, with a track record of setting high standards for testing, evaluation, and monitoring.</li>
<li>Experience using any of the major cloud vendors for high-scale production use cases.</li></ul> 


We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and &quot;fair chance&quot; ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.<div><div><div> 

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate&rsquo;s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.</div><div> 
Zone A:</div><div>
$276,800&mdash;$415,200 USD</div></div><div><div>
Zone B:
</div><div>$276,800&mdash;$415,200 USD</div></div><div><div>
Zone C:</div><div>
$276,800&mdash;$415,200 USD</div></div><div><div>
Zone D:</div><div>
$276,800&mdash;$415,200 USD</div></div></div><div>
Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

Contact us at privacy@block.xyz with hiring practice or data usage questions.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we&rsquo;re helping build a financial system that is open to everyone.</div></div></div>

Senior Machine Learning Manager, Applied AI Products

Storm3

<div>About Us

We&rsquo;re building a SaaS platform that leverages AI to transform industries like earthworks, mobile, and flight. Our design team is at the core of creating intuitive, human-centred experiences that bring complex problem spaces to life. You&rsquo;ll be joining a growing AI department with 5 designers (3 Senior, 2 Lead) and working closely with product and engineering to deliver high-impact solutions.

Location: Remote (Bay Area preferred, with 1&ndash;2 days/week onsite in Oakland CA)
<h3 class="jobSectionHeader">
The Role</h3>

We&rsquo;re looking for a Product Designer to join our AI design team in Oakland. You&rsquo;ll be embedded in a problem area (AI, earthworks, mobile, or flight) and collaborate across teams to deliver thoughtful, scalable designs. This is an opportunity to bring creativity and system-level thinking into an organization that values Jobs To Be Done, design systems, and user-centred problem solving.
<h3 class="jobSectionHeader">
What You&rsquo;ll Do</h3>
<ul>
<li>Collaborate with product managers, engineers, and other designers to shape product experiences.
</li><li>
Apply Jobs To Be Done (JTBD) frameworks to uncover user needs and design solutions.
</li><li>
Contribute to and evolve our design system to ensure consistency across platforms.
</li><li>
Deliver high-quality design work from concept to production, backed by research and testing.
</li><li>
Present design rationale clearly to stakeholders and cross-functional partners.
</li><li>
Manage projects in Figma, Google Suite, and other collaborative tools.
</li></ul>
<h3 class="jobSectionHeader">What We&rsquo;re Looking For</h3>
<ul>
<li>3&ndash;5 years of experience as a Product Designer
</li><li>
A strong portfolio demonstrating product design across web or mobile SaaS products.
</li><li>
Experience with AI-driven products, or related complex systems is highly valued.
</li><li>
Familiarity with design systems and end-to-end product delivery.
</li><li>
Strong collaboration skills and ability to work across disciplines.
</li><li>
Located in the Bay Area, able to work remotely but be able to join onsite in Oakland 1&ndash;2 days a week.
</li></ul>
<h3 class="jobSectionHeader">Why Join Us</h3>
<ul>
<li>Competitive compensation package ($115&ndash;135k base + 10% quarterly bonus + equity).
</li><li>
Chance to design in high-impact AI product spaces.
</li><li>
Inclusive team committed to increasing diversity and representation in design.
</li><li>
Work closely with a supportive Head of Product and a seasoned design team.</li></ul></div>

Product Designer (AI)

<div><div>Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams &mdash; People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more &mdash; provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

About Block Customer Operations

Block is a global technology company with a mission to help more people participate and thrive in the economy. Across our brands, we provide tools that empower businesses, customers, creators, and communities worldwide.

Customer Operations at Block supports every brand in the ecosystem, making sure customers, sellers, shoppers, and artists receive the support they need to succeed. Our global teams deliver trusted service, training, and knowledge that keep our products running smoothly and our customers confident in using them.

We support:
<ul>
<li>Square &mdash; integrated commerce and financial services for millions of sellers.</li>
<li>Cash App &mdash; financial tools to send, spend, save, invest, and borrow.</li>
<li>Afterpay &amp; Clearpay &mdash; &quot;buy now, pay later&quot; solutions for 24M+ customers and 250K+ retailers worldwide.</li>
<li>TIDAL &mdash; an artist-first music platform that helps creators connect with fans.</li>
<li>Spiral &mdash; open-source projects advancing bitcoin as a tool for economic empowerment.</li>
<li>Proto &mdash; building self-custody wallets and decentralized bitcoin mining solutions.</li>
</ul>
Our Role in Block

Customer Operations connects all of these brands to the people who use them. Whether supporting a business scaling with Square, a Cash App customer exploring new financial tools, a shopper checking out with Afterpay, or an artist streaming on TIDAL, we help make these experiences work. By supporting every corner of Block, we make sure our brands can continue to grow, adapt, and deliver on their missions.

The Role

The Support Content Operations team ensures that customers and advocates across Square, Afterpay, and Cash App have access to accurate, consistent, and usable knowledge at every touchpoint. Sitting within Customer Operations, this team is responsible for driving the end-to-end content strategy, governance, and execution of support knowledge globally. As Senior Lead, you'll oversee Support Content Leads, set and enforce governance standards, and prepare our knowledge ecosystem for the future of AI and machine learning. Your work will directly impact customer experience, advocate efficiency, and operational scalability.

You Will
<ul>
<li>Own the end-to-end content strategy for support knowledge, ensuring it meets operational, regulatory, and customer experience standards.</li>
<li>Lead and align content operations across multiple brands, managing Support Content Leads to deliver high-quality, scalable content.</li>
<li>Establish and maintain governance processes to ensure consistency, accuracy, and compliance in all knowledge assets.</li>
<li>Partner with product, operations, and technology teams to prepare content for future AI and ML integration.</li>
<li>Drive continuous improvement in content structure, modularity, and usability to support advocate decision-making and customer self-service.</li>
<li>Stay ahead of emerging trends in content management systems, structured content, and digital support experiences.</li>
</ul><h3 class="jobSectionHeader">You Have</h3>
<ul><li>6+ years of experience in Knowledge Management, Content Management, or Support Content Operations, with a proven track record of driving measurable improvements in customer or advocate experience.</li>
<li>3+ years of experience leading teams of leaders within the support content domain, including managing global or multi-brand content operations.</li>
<li>Demonstrated ability to own and execute an end-to-end content strategy, from governance and compliance to delivery and measurement at scale.</li>
<li>Expertise in content governance, structured content methodologies, and content management systems, with the ability to enforce consistency and quality across multiple platforms.</li>
<li>Demonstrated success in leading BPO partners to deliver consistent, scalable, and high-quality support content operations across geographies.</li>
<li>Proven experience designing and managing customer experience&ndash;focused support content that improves usability, self-service adoption, and overall customer satisfaction.</li>
<li>Strong experience partnering with cross-functional teams (e.g., product, technology, operations) to align content with business priorities and prepare for AI/ML integration.</li>
<li>Ability to improve content usability, modularity, and scalability, enabling both customer self-service and advocate efficiency.</li>
<li>Strong stakeholder management and change leadership skills, with the ability to influence decision-making at senior levels.</li>
</ul>
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and &quot;fair chance&quot; ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.<div><div><div> 

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate&rsquo;s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.</div><div> 
Zone A:</div><div>
$156,200&mdash;$234,200 USD</div></div><div><div>
Zone B:
</div><div>$145,200&mdash;$217,800 USD</div></div><div><div>
Zone C:</div><div>
$137,400&mdash;$206,200 USD</div></div><div><div>
Zone D:</div><div>
$129,600&mdash;$194,400 USD</div></div></div><div>
Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

Contact us at privacy@block.xyz with hiring practice or data usage questions.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we&rsquo;re helping build a financial system that is open to everyone.</div></div></div>

Support Content Senior Lead, Customer Operations

<div>About Handshake AI
Handshake is building the career network for the AI economy. Our three-sided marketplace connects 18 million students and alumni, 1,500+ academic institutions across the U.S. and Europe, and 1 million employers to power how the next generation explores careers, builds skills, and gets hired.
Handshake AI is a human data labeling business that leverages the scale of the largest early career network. We work directly with the world&rsquo;s leading AI research labs to build a new generation of human data products. From PhDs in physics to undergrads fluent in LLMs, Handshake AI is the trusted partner for domain-specific data and evaluation at scale.
This is a unique opportunity to join a fast-growing team shaping the future of AI through better data, better tools, and better systems&mdash;for experts, by experts.
Now&rsquo;s a great time to join Handshake. Here&rsquo;s why:<ul><li>
Leading the AI Career Revolution: Be part of the team redefining work in the AI economy for millions worldwide.</li><li>
Proven Market Demand: Deep employer partnerships across Fortune 500s and the world&rsquo;s leading AI research labs.</li><li>
World-Class Team: Leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, just to name a few.</li><li>
Capitalized &amp; Scaling: $3.5B valuation from top investors including Kleiner Perkins, True Ventures, Notable Capital, and more.</li></ul>
About the Role
As a Learning Designer - Forward Deploy, you will be the tactical expert who bridges the gap between our Operations teams and Fellow success. You'll operate in a fast-paced &quot;forward deployed&quot; model, working directly with Operators to rapidly create, deploy, and iterate on training solutions that ensure our Fellows can deliver the highest quality AI training data across diverse and evolving projects.
You'll work shoulder-to-shoulder with Operations teams who are launching new projects, scaling existing ones, or troubleshooting quality issues. You'll need to understand project requirements deeply, identify training gaps instantly, and deploy targeted learning solutions within days. Your mission is to enable Operators to achieve their Fellow quality and throughput goals through exceptional training design and rapid deployment.<h3 class="jobSectionHeader">
What you will do</h3><ul><li>
Respond to urgent training requests within 24-48 hours by creating project-specific training collateral (playbooks, courses, assessments) and building self-serve resources that transition Operators from dependency to independent training creation</li><li>
Analyze learning needs and common errors to identify training gaps through investigation of Fellow mistakes, project quality issues, and Operator feedback to develop targeted interventions and scalable solutions</li><li>
Analyze performance data and iterate on training effectiveness by tracking Fellow quality metrics, completion rates, and satisfaction scores to continuously refine both Fellow training and Operator enablement strategies</li><li>
Enable Operators to develop coaching and learning capabilities by training them on instructional design principles, feedback techniques, and quality assessment methods that enhance their ability to support Fellow development</li><li>
Build scalable training infrastructure including template libraries, content design systems, and reusable frameworks that enable Operators to independently create quality training materials while maintaining consistency across projects</li></ul><h3 class="jobSectionHeader">
Desired Capabilities</h3><ul><li>
5+ years of deep experience in instructional design and technical training content creation, with demonstrated ability to translate complex technical concepts into effective learning experiences</li><li>
Proven ability to work in fast-paced, rapidly evolving environments where requirements may change frequently and projects launch with tight deadlines</li><li>
Background in AI or other STEM disciplines with the technical depth to understand AI training methodologies and their implications</li></ul><h3 class="jobSectionHeader">
Extra Credit</h3><ul><li>
Enablement experience strongly preferred&mdash;experience in customer success, sales enablement, or technical consulting where you've had to rapidly upskill diverse audiences</li></ul>
Perks
Handshake delivers benefits that help you feel supported&mdash;and thrive at work and in life.
The below benefits are for full-time US employees.
Ownership: Equity in a fast-growing company
Financial Wellness: 401(k) match, competitive compensation, financial coaching
Family Support: Paid parental leave, fertility benefits, parental coaching
Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
Growth: $2,000 learning stipend, ongoing development
Remote &amp; Office: Stipends for home office setup, internet, commuting, and free lunch/gym in our SF office
Time Off: Flexible PTO, 15 holidays + 2 flex days, winter #ShakeBreak where our whole office closes for a week!
Connection: Team outings &amp; referral bonuses
Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.
Compensation Range: $110K - $130K</div>

Learning Designer, Handshake AI

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