level 1 support engineer

CHROMEIS

<div><p><b>Industry:</b> Cloud Hosting / Digital Marketing / IT Services<br>
<b>Location:</b> Pakistan (supporting US, UAE, Australia, and global clients)</p>
<h4 class="jobSectionHeader"><b>
Job Summary</b></h4>
<p>
We are looking for a <b>Level 1 Support Engineer</b> to join our <b>Digital Marketing Team</b>. This role bridges technology and marketing &mdash; ensuring that websites, campaigns, analytics, and customer-facing platforms run smoothly. The ideal candidate will provide <b>technical support for marketing tools, troubleshoot website/hosting issues, and assist with digital campaigns</b> to enhance customer experience and business growth.</p>
<h4 class="jobSectionHeader"><b>
Key Responsibilities</b></h4>
<h4 class="jobSectionHeader"><b>Technical Support</b></h4>
<ul><li>Provide <b>first-line support</b> for marketing-related tools (WordPress, CRM, email marketing platforms, analytics dashboards, ad managers, etc.).</li>
<li>Troubleshoot <b>basic website, hosting, and integration issues</b> for campaigns and landing pages.</li>
<li>Assist with <b>tracking setup</b> (Google Analytics, Tag Manager, pixels).</li>
</ul><h4 class="jobSectionHeader"><b>Digital Marketing Operations Support</b></h4>
<ul><li>Support campaign launches by ensuring all <b>links, landing pages, and tracking codes</b> are functional.</li>
<li>Work with the digital marketing team to <b>test and QA ads, emails, and automation workflows</b>.</li>
<li>Help maintain <b>SEO tools, keyword tracking, and reporting dashboards</b>.</li>
</ul><h4 class="jobSectionHeader"><b>Client/Team Assistance</b></h4>
<ul><li>Respond to internal tickets and requests from the Digital Marketing team.</li>
<li>Document <b>issues, resolutions, and best practices</b> for recurring problems.</li>
<li>Escalate advanced technical issues to Level 2 engineers or developers.</li>
</ul><h4 class="jobSectionHeader"><b>Data &amp; Reporting</b></h4>
<ul><li>Generate <b>weekly reports</b> on campaign performance metrics (traffic, leads, conversions).</li>
<li>Track and report <b>technical issues that impact marketing performance</b>.</li>
</ul><h4 class="jobSectionHeader"><b>Continuous Learning</b></h4>
<ul><li>Stay updated with <b>marketing technologies and tools</b> (Meta Ads, Google Ads, HubSpot, SEMrush, etc.).</li>
<li>Participate in internal training for both <b>IT troubleshooting</b> and <b>digital marketing basics</b>.</li>
</ul><h4 class="jobSectionHeader"><b>Qualifications</b></h4>
<h4 class="jobSectionHeader"><b>Education</b></h4>
<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, Marketing Technology, or a related field.</li>
</ul><h4 class="jobSectionHeader"><b>Experience</b></h4>
<ul><li>1+ year experience in <b>technical support, IT helpdesk, or digital marketing support</b>.</li>
<li>Experience with <b>WordPress, hosting environments, or CMS platforms</b> is a strong plus.</li>
<li>Familiarity with <b>Google Analytics, Ads platforms, and marketing automation tools</b> preferred.</li>
</ul><h4 class="jobSectionHeader"><b>Skills</b></h4>
<ul><li>Strong troubleshooting skills (websites, hosting, integrations).</li>
<li>Basic knowledge of <b>HTML/CSS/JS</b> (for minor fixes).</li>
<li>Understanding of <b>digital marketing workflows</b> (SEO, PPC, email, social media).</li>
<li>Proficiency in <b>CRM and reporting tools</b>.</li>
<li>Strong communication and teamwork skills.</li>
</ul><h4 class="jobSectionHeader"><b>Attributes</b></h4>
<ul><li>Tech-savvy with a <b>problem-solving mindset</b>.</li>
<li>Ability to handle multiple tasks in a fast-paced environment.</li>
<li>Eager to <b>bridge IT and Marketing</b> for smarter business growth.</li>
<li>Proactive and detail-oriented.</li>
</ul><h4 class="jobSectionHeader"><b>Working Conditions</b></h4>
<ul><li>Full-time role with flexible working hours.</li>
<li>Hybrid/Remote options based on company policy.</li>
<li>Opportunity to grow into <b>Digital Marketing Specialist or Support Engineer (Level 2)</b> roles.</li>
</ul><h4 class="jobSectionHeader"><b>Application Process:</b></h4>
<div><ul><li>Please send your resume to [careers@chromeis.com] with a relevant subject line.</li></ul>
<ul><li>If your resume is shortlisted, you will be invited to take an online AI-based assessment.</li></ul>
<ul><li>Candidates who pass this test will move on to the next stage: an on-call interview with the end client.</li></ul>
<ul><li>Successful candidates from all rounds will receive an offer based on the initial discussion during the first call.</li></ul></div></div>

Level-1 Support Engineer

Advansys ME

<b>Job Summary:</b><br>
The L1 Support and Operations Engineer is responsible for providing first-line technical support, monitoring system operations, and ensuring the smooth running of IT services. This role focuses on identifying, analyzing, and resolving basic technical issues while escalating complex problems to higher-level support teams as needed.
<br><br>
<b>Key Responsibilities:</b><br>
<ul>
<li>Monitor systems, servers, and applications to ensure operational availability and performance.</li>
<li>Handle and resolve Level 1 incidents and service requests in accordance with SLAs.</li>
<li>Escalate unresolved or complex issues to L2/L3 support teams following proper procedures.</li>
<li>Track, document, and update incidents and resolutions using ITSM tools.</li>
<li>Perform basic troubleshooting for Windows and Linux operating systems.</li>
<li>Support scheduled maintenance tasks, system restarts, and deployment activities under supervision.</li>
<li>Collaborate with infrastructure, network, and application teams to ensure service continuity.</li>
<li>Generate and review monitoring dashboards and alert reports.</li>
<li>Ensure proper communication with users and internal teams during incidents or service disruptions.</li>
</ul>
Requirements
<br><br>
<ul>
<li>Minimum of one year of hands-on experience in technical support or system operations.</li>
<li>Proven track record in handling and resolving IT incidents within large-scale operational environments.</li>
</ul>
<b>Technical Skills:</b><br>
<ul>
<li>Basic knowledge of Windows and Linux operating systems, including execution of basic maintenance commands.</li>
<li>Familiarity with monitoring tools, dashboards, and alerting systems (Monitoring & Dashboards).</li>
<li>Basic understanding of networking and databases to effectively collaborate with advanced technical teams.</li>
</ul>
<b>Certifications and Standard Knowledge:</b><br>
<ul>
<li>ITIL Foundation certification or equivalent is preferred.</li>
<li>Understanding of ITSM practices, including incident management, problem management, and request fulfillment.</li>
</ul>


L1 Support And Operations Enginner

Orange Business

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 NA
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 <strong>
  Operations handling and coordination for Equant &amp;FT :
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitoring daily active Tickets ensuring issues are communicated clearly.
  </li>
  <li>
   Providing 2nd level to the IT Help desk in Network, Active Directory, Security and Remote Access.
  </li>
  <li>
   Troubleshooting and managing complex incidents acting as 2nd level within the time frame agreed with the business.
  </li>
  <li>
   Providing an interface between Equant and FT subsidiaries.
  </li>
  <li>
   Managing access to French applications for Equant users.
  </li>
  <li>
   Performing and managing technical/1st level escalations in line with ITSM Fault Management.
  </li>
  <li>
   Assisting in the coordination of major outages and participating in crisis management and post mortems for outages.
  </li>
  <li>
   Being part of pilots projects, major projects and changes as a main contributor providing testing, analysis and feedback to the project owners.
  </li>
  <li>
   IT CSM for Sita and Orange Poland.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 <strong>
  Experience in 2nd or 3rd level support is a plus.
  <br/>
  <br/>
 </strong>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   HCL Domino Admin role including :
  </li>
  <li>
   Change Management &ndash; Validate and apply changes to server, application configuration or architecture, as requested by the customer or by Engineering teams
  </li>
  <li>
   Technical management &ndash; perform pro-active service maintenance actions to maintain service availability and reduce risk
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Migration &ndash; When required, coordinate and perform migrations/upgrades (eg. migration of users from previous to
  <br/>
  <br/>
 </strong>
 <strong>
  Only Your Skills Matter
  <br/>
  <br/>
 </strong>
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>


IT Analyst

Mercedes-Benz Group

<div><div><div><div><div><div><div><div>T&auml;tigkeitsbereich:Forschung &amp; Entwicklung incl. Design</div></div><div><div>
Fachabteilung:AS Technologies Flashing &amp; Coding</div></div><div><div>
Gesellschaft:Mercedes-Benz Research and Development India Private Limited</div></div><div><div>
Standort:Mercedes-Benz Research and Development India Private Limited, Bangalore</div></div><div><div>
Startdatum:01.01.2026</div></div><div><div>
Ver&ouml;ffentlichungsdatum:10.11.2025</div></div><div><div>
Stellennummer:MER0003UZ5</div></div><div><div>
Arbeitszeit:Vollzeit</div></div></div></div><div><div><div>
</div></div></div></div></div></div><div><div><div><div>Aufgaben<div><div><p>
Principal Engineer &ndash; 2nd Level Support (ECU Initial Start-Up)</p><p>
Location: Bangalore, India</p><p>
Role Overview:</p><p>
We are seeking a seasoned professional to lead and coordinate 2nd level support activities for ECU initial start-up. The ideal candidate will bring deep technical expertise in automotive diagnostics and communication protocols, along with strong leadership and assertive communication skills to manage escalations and foster collaboration across global teams.</p><p></p><p><br>
Key Responsibilities:</p><ul><li>Lead and coordinate 2nd level support for ECU initial start-up across multiple vehicle lines (Cars, Buses, Trucks, Vans).</li><li>Act as the primary point of contact for project escalations and resolution tracking.</li><li>Enable seamless collaboration between cross-functional teams including diagnostics, software development, testing, and OEM stakeholders.</li><li>Understand and interpret vehicle diagnostic requirements as per ISO standards.</li><li>Analyze CAN logs and troubleshoot complex issues using Vector tools.</li><li>Participate in diagnostics guideline meetings and ensure alignment across global counterparts.</li><li>Drive continuous improvement in diagnostic processes and support mechanisms.</li><li>Mentor junior engineers and contribute to knowledge sharing within the team.</li></ul><p></p><p><br>
Technical Skills Required:</p><p></p><ul><li><br>
Expert-level knowledge of UDS (ISO 14229) and ISO 15765 diagnostic protocols.</li><li>Strong understanding of CAN, LIN, FlexRay, and ISO TP communication protocols.</li><li>Hands-on experience with Vector Tool Chains: CANalyzer, CANoe, and CAPL scripting.</li><li>Proficiency in ECU flashing and bootloader concepts.</li><li>Solid experience in CAN log analysis and vehicle network management.</li><li>Working knowledge of Python for automation and scripting tasks.</li></ul></div></div></div></div></div><div><div><div>
Qualifikationen<div><div><p>
Education:</p><p>
Bachelor&rsquo;s Degree or Diploma in Electronics &amp; Communication, Electrical Engineering, or a related field.</p><p>
Experience Required: 12 to 14 years</p><p></p><p><br>
Soft Skills &amp; Leadership:</p><ul><li>Excellent communication skills with the ability to convey technical concepts clearly to diverse stakeholders.</li><li>Assertive and proactive in managing escalations and driving issue resolution.</li><li>Strong coordination and organizational skills to manage multiple support streams.</li><li>Proven ability to work independently and collaboratively in a global team environment.</li><li>Experience in stakeholder management and cross-cultural communication.</li></ul><p></p><p><br>
Nice to Have:</p><p></p><ul><li><br>
Basic proficiency in German language.</li><li>Experience working in a global automotive environment with OEMs or Tier-1 suppliers.</li></ul><p></p><p><br>
Why Join Us?</p><p></p><ul><li><br>
Be part of a purpose-driven organization that is shaping the future of mobility</li><li>Work on cutting-edge technologies and global projects</li><li>Thrive in a collaborative, diverse, and inclusive environment</li><li>Access world-class infrastructure and continuous learning opportunities</li></ul><p></p><p><br>
Equal Opportunity Statement</p><p></p><p><br>
At MBRDI, we are committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of gender, background, or ability.</p></div></div></div></div></div></div><div><div><div>
Benefits</div><div></div><div><div><div>
Mitarbeiterrabatte m&ouml;glich</div><div></div><div>
Gesundheitsma&szlig;nahmen</div><div></div><div>
Mitarbeiterhandy m&ouml;glich</div><div></div><div>
Essenszulagen</div><div></div><div>
Betriebliche Altersversorgung</div><div></div><div>
Hybrides Arbeiten m&ouml;glich</div><div></div><div>
Mobilit&auml;tsangebote</div><div></div><div>
Mitarbeiter Events</div><div></div><div>
Coaching</div><div></div><div>
Flexible Arbeitszeit m&ouml;glich</div><div></div><div>
Kinderbetreuung</div><div></div><div>
Parkplatz</div><div></div><div>
Kantine, Caf&eacute;</div><div></div><div>
Gute Anbindung</div><div></div><div>
Barrierefreiheit</div><div></div><div>
Betriebsarzt</div></div></div></div></div><div></div><div><div><div>
KontaktMercedes-Benz Research and Development India Private Limited<div><div>
Plot No. 5-P, EPIP 1st Phase560066 BangaloreDetails zum Standort</div><div>
MBRDI Recruitment E-Mail: mbrdi_recruitment@mercedes-benz.com</div></div></div></div></div></div><div></div>

2nd Level Support - Vehicle Diagnostic Engineer

Equiniti

<div><p>Management Level
</p>H
<p></p><div><div>Job Description
</div></div><div><div><div><div><div><div><div><div><div><p><b>About Organization:
</b></p><ul><li><p>Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
</p></li><li><p>EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide.
</p></li><li><p>Capitalising on India's strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK.
</p></li></ul><p></p><p><b>Key Responsibilities:
</b></p><ul><li><p>Monitor IT Infrastructure hardware, Operating system and application alerts generated by the tools and investigate the fault based on the Knowledge base and documentation and outside the documentation using own knowledge skills as applicable
</p></li><li><p>Run pre-defined tasks and ensure the completion
</p></li><li><p>Monitor and do the basic troubleshooting of Backup
</p></li><li><p>Run and manage scheduled jobs and batch processes
</p></li><li><p>Website monitoring and IIS troubleshooting
</p></li><li><p>Work in 24 x 7 shifts
</p></li><li><p>Manage advanced Level 1 support for Server, Operating systems and applications as per the skills mentioned
</p></li><li><p>Undertake Knowledge transfer from peers or clients during transition
</p></li><li><p>Prepare and update Documentation as applicable
</p></li><li><p>Manage the work within the agreed KPI/SLA as applicable Qualification &amp; Skills
</p></li><li><p>New relic understanding is highly desirable. Understanding of synthetics and new relic configuration and alerting.
</p></li></ul><p></p><p><b>Good to have Skills:
</b></p><ul><li><p>Basic understanding of Cloud Computing (AWS preferred)
</p></li><li><p>Basic understanding of IaC tools like Terraform, Ansible, Puppet
</p></li><li><p>Basic understanding of Coding and scripting in Java, JSON, YML, Python/Bash/Go/Ruby, shell/powershell
</p></li><li><p>Experience in Automating routine tasks.
</p></li><li><p>Experience in query languages like SQL
</p></li><li><p>Basic understanding of containerization and orchestration tools like Kubernetes, docker, ansible, puppet
</p></li></ul><p></p><p>Desirable
</p><ul><li><p>Preferable ITIL Foundation Trained/Certified
</p></li><li><p>Preferable MCSE or MCSM.
</p></li><li><p>ITIL v3 certification.
</p></li></ul><p></p><p>Personal Traits
</p><ul><li><p>Excellent verbal and written communication skills in English.
</p></li><li><p>Highly process orientated
</p></li><li><p>Desire to learn and ability to quickly implement learnings.
</p></li><li><p>Troubleshooting skills
</p></li><li><p>Should be a good team player, highly motivated and ambitious
</p></li><li><p>Willingness 24 X7 Shifts
</p></li></ul></div></div></div></div></div></div></div></div></div><p>We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.</p></div>

Junior Site Reliability Engineer

SITA Switzerland Sarl

<div>Overview:
<p><i>
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.</i></p><p></p><p><i><br>
You&rsquo;ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don&rsquo;t just move the world forward&mdash;we&rsquo;re proud to be recognized as a </i><b><i>Great Place to Work&reg;</i></b><i> by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.</i></p><p></p><p><i><br>
Are you ready to love your job?</i></p><p></p><p><i><br>
The adventure begins right here, with you, at SITA.</i></p><h2 class="jobSectionHeader"><b>
About the role &amp; the team</b></h2><p>
To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures, maximizing customer satisfaction by the delivery of first class support activities.</p><p></p><div><b><br>
What You Will Do</b></div><br>
<div></div><ul><li>
Provide 24/7 support to the team across all system environments.</li><li>
Plan and implement upgrades as needed.</li><li>
Manage operating systems and applications and perform necessary updates.</li><li>
Work and coordinate with project leadership to make decisions regarding environmental changes.</li><li>
Monitor application and service performance; plan and implement changes in the actual environment according to change management procedures.</li><li>
Analyse system and service errors and implement solutions; implement necessary software and service updates to ensure the highest possible level of reliability and security</li></ul>
Qualifications:
<div><b>
Who You Are</b></div><br>
<p></p><ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Systems, or equivalent education.</li><li>
Applicant must be a Saudi national to be considered for this position.</li><li>
5 years of experience in system operation and maintenance. .</li></ul><div></div><div><br>
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div><br>
 <b>Flex Week:</b> Work from home up to 2 days/week (depending on your team's needs)</div><div></div><ul><li><br>
<b>Flex Day:</b> Make your workday suit your life and plans.</li></ul><div></div><div><br>
 <b>Flex-Location:</b> Take up to 30 days a year to work from any location in the world.</div><div></div><div><br>
 <b>Employee Wellbeing:</b> We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.</div><div></div><div><br>
 <b>Professional Development:</b> Level up your skills with our training platforms, including LinkedIn Learning!</div><div></div><div><br>
 <b>Competitive Benefits:</b> Competitive benefits that make sense with both your local market and employment status.</div><div></div><div><i><br>
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</i></div></div><div></div>

Senior Specialist/Engineer Service Operations

ELSEWEDY ELECTRIC

<div>
 <p>
  <strong>
   <u>
    About us:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Elsewedy Electric: Powering Progress, Empowering People
 </p>
 <p>
  <br/>
 </p>
 <p>
  For over 80 years,
  <strong>
   Elsewedy Electric
  </strong>
  has been a leading manufacturer of electrical products and solutions, operating in 19 countries with over 18,000 employees. We offer a diverse range of products across wire &amp; cable, electrical equipment, engineering &amp; construction, digital solutions, and infrastructure investments.
 </p>
 <p>
  Beyond our manufacturing prowess, we're passionate about creating a positive and empowering work environment for our team. We foster a culture of diversity, inclusion, and continuous learning, providing opportunities for professional development and career growth. Our commitment to employee well-being extends beyond compensation with initiatives promoting work-life balance and overall well-being.
 </p>
 <p>
  Join us and be part of a company that's not just powering progress, but empowering people to build a brighter future.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This job opportunity is offered by
  <strong>
   Elsewedy Electric Graduate Development Program.
  </strong>
  The program is designed for Graduates with 0-2 years of experience. The program offers various job rotations, mentorships, coaching &amp; trainings. 2024 &amp; 2025 Graduates are welcomed to apply.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Professional Experience Required
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Hands-on experience with ticketing systems (e.g., Azure, Jira, ServiceNow) and incident management processes.
  </li>
  <li>
   Exposure to smart metering, prepaid metering, or embedded device solutions is a strong advantage.
  </li>
  <li>
   Basic experience in issue classification and escalation procedures across software, hardware, and firmware.
  </li>
  <li>
   Familiarity with remote diagnostics, data validation, and system monitoring tools.
  </li>
  <li>
   Strong communication skills with the ability to guide customers through troubleshooting steps clearly and effectively.
  </li>
  <li>
   Serve as the first point of contact for customers to capture and understand technical issues via email or WhatsApp.
  </li>
  <li>
   Classify, log, and track incidents (software, hardware, firmware, connectivity, etc.) using the Azure ticketing system.
  </li>
  <li>
   Perform basic troubleshooting and resolve straightforward technical issues promptly.
  </li>
  <li>
   Escalate complex cases to Level 2 support (software/hardware) with complete diagnostic details.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Requirements:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Academic Qualifications:
   </strong>
   Bachelor&rsquo;s degree in Electrical &amp; Machine Power Engineering, Mechatronics, Communication.
  </li>
  <li>
   <strong>
    Language Proficiency:
   </strong>
   Fluent in English (spoken and written)
  </li>
  <li>
   <strong>
    Years of Experience:
   </strong>
   0-2 Years of experience in the same field.
  </li>
 </ul>
 <p>
 </p>
</div>


Technical Support Engineer

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