operations manager

operations admin assistant Jobs in Kuwait City

operations admin assistant

senior operations specialist Jobs in Kuwait City

senior operations specialist

facilites & warehouse operations lead Jobs in Kuwait City

facilites & warehouse operations lead

facilities & warehouse operations lead Jobs in Kuwait City

facilities & warehouse operations lead

logistics operation analysis

Keeta

<div>
 
 
 About Us
 
 
 
 Keeta, the international subsidiary of Meituan&mdash;the global delivery giant&mdash;is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage! Within just one year, Keeta has become an industry leader in Hong Kong. With our ongoing expansions into Saudi Arabia, Keeta achieved the remarkable feat of launching 5 cities in just 17 days, allowing the Arab world to witness the speed of China! Keeta offers exciting opportunities to join a transformative journey that is shaping the future of delivery and retail. Join Keeta, explore the world.
 
 
 
 What You'll Do
 
 
 
 1.Conduct thorough analysis of Kuwait market demands, including but not limited to service products, merchant needs, and customer experience. Produce insight reports and design localized SLA standards based on insights. 2.Monitor core competitors' strategic intent and tactics. Analyze market competition dynamics and identify critical business challenges to guide the design and optimization of Kuwait fulfillment strategies. 3.Deliver mult-dimensional data research including merchants, users and riders，to enable rapid adjustment and iteration of localized operational strategies for the country，including pricing strategies, subsidy strategies, etc. 4.Enhance the market analysis processes, standards, and systems. Broaden internal and external research channels and analytical dimensions to deliver well-substantiated arguments that support business decision-making.
 
 
 
 What We Need From You
 
 
 
 1.Bachelor&rsquo;s degree or above, with relevant experience in market analysis, strategy research, or related fields. 2.Master qualitative/quantitative research methods; independently design frameworks, and deliver structured reports. 3.Demonstrate strong analytical skills to identify business issues from data and propose solutions, with excellent communication abilities. 4.Fluent English for work; strong cross-cultural adaptability and sensitivity; thrive in multicultural environments.
 
 
 
 What Makes This Role Exciting
 
 
 
 1.Expand global perspective, collaborate with international teams to co-create, and experience diverse thinking collisions. 2.Giant career development space, with full involvement in 0-to-1 business development, fully utilizing personal talent and creativity.
 
 
 
 Why Join Keeta
 
 
 
 Keeta is redefining the future of food delivery with a bold vision and innovative spirit. As a fast-scaling brand under Meituan's global ambition, we offer a unique blend of stability and startup energy, providing boundless opportunities for personal and professional growth. Whether you want to specialize in your field or gain cross-functional experience, Keeta empowers you to take charge of your career. As we expand globally, we are committed to building a workplace that reflects our unique culture while incorporating global best practices. You'll be part of a company that's transforming the delivery industry while supporting local communities, empowering merchants, and delivering outstanding customer experiences. At Keeta, you'll collaborate with a passionate and pragmatic global team across over 46 countries, bringing diverse perspectives that drive creativity and innovation. We believe diversity is our strength and it pushes us to deliver better solutions for our customers and partners in Hong Kong, Saudi Arabia, and beyond. Keeta offers limitless career growth and equal development opportunities, empowering you to grow as the company grows. Every day presents an opportunity for you to make a meaningful impact, grow professionally, and be part of something extraordinary. You'll thrive in a dynamic environment where every contribution is valued. Together, let's build the future of food delivery.
 
</div>

Logistics Operation Analysis

Ubuy Inc

We are seeking a highly organized and detail-oriented Abroad Operations Coordinator to join our dynamic e-commerce business. As the Abroad Operations Coordinator, you will play a crucial role in managing and optimizing our international operations and ensuring the smooth flow of our business activities across different regions. Your exceptional coordination skills will contribute to our overall success in expanding our customer base globally.Responsibilities:1. International Logistics Management:&middot; Coordinate and oversee international shipping and logistics operations.&middot; Collaborate with shipping carriers, freight forwarders, and customs brokers to ensure timely and cost-effective delivery of products.&middot; Monitor shipment schedules, track shipments, and resolve any delivery issues or delays.2. Supply Chain Coordination:&middot; Work closely with the warehouse team to ensure efficient inventory management across international warehouses.&middot; Coordinate the replenishment and distribution of products to meet demand in different regions.&middot; Optimize supply chain processes to minimize costs and maximize efficiency.3. Compliance and Documentation:&middot; Ensure compliance with all relevant international import and export regulations.&middot; Manage and maintain accurate records of all international shipments, customs documentation, and permits.&middot; Stay updated on any changes in international trade laws and regulations to ensure smooth operations.4. Vendor Management:&middot; Collaborate with international suppliers and vendors to maintain strong relationships and ensure timely product sourcing.&middot; Evaluate vendor performance and negotiate favorable terms and pricing for products and services.&middot; Assist in identifying and onboarding new international vendors to expand our product range.5. Cross-Functional Collaboration:&middot; Provide support and guidance to regional teams to ensure consistent and efficient operations.&middot; Share insights and recommendations to improve international operations and enhance customer experience.Qualifications:- Bachelor&rsquo;s degree in business administration, Supply Chain Management, IT or a related field.- Proven experience in international operations, logistics, or supply chain management.- Familiarity with international trade regulations and customs procedures.- Strong analytical and problem-solving skills.- Excellent organizational and multitasking abilities.- Exceptional communication and interpersonal skills.- Proficiency in using software and tools related to logistics and supply chain management.- Ability to adapt to a fast-paced and ever-changing e-commerce environment.- Ability to work independently and collaboratively within a team.This job description is intended to describe the general nature and level of work performed by employees in this role. It is not an exhaustive list of all responsibilities, duties, and skills required. The Abroad Operations Coordinator may be required to perform other duties as assigned.To apply, please send your resume to [jobs@ubuy.com]. Only shortlisted candidates will be contacted for further consideration.Job Type: Full-timeExperience:<ul><li>operation coordinator: 2 years (Preferred)</li></ul>Job Type: Full-time

Abroad Operation Coordinator

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few roles based in offices.
 
 
 The company is founder led, profitable and growing. We are hiring a
 
 Business Services Team Manager
 
 to lead efficient and effective travel, logistics, event, scheduling, expense policy and administration.
 
 
 This executive role requires outstanding coordination, planning, decision-making, budgeting, procurement, reporting and management. It is a fast-paced and complex operation in the tech industry.
 
 
 We coordinate large-scale company events which involve travel for hundreds of people from 80+ countries. We run such events four times a year, a significant investment in our ability to shape culture, teamwork, execution plans and strategy. Our team is responsible for travel procurement and logistics, ensuring that these events run efficiently and safely. Visas, travel complications and unexpected situations make this a complex operation to run efficiently, demanding a rigorous approach and high work ethic in the team.
 
 
 This team also serves as an independent check on expense claim approval, ensuring fairness and consistency across teams and countries. This requires integrity, transparency and accountability, and a willingness to set and politely defend the same expectations of the most senior and most junior colleagues.
 
 
 Together these responsibilities amount to tens of millions in operational costs and a significant number of tactical and operational decisions.
 
 
 Our team also provides traditional 'EA' services for company leads, though they do this across departments and as a consistent service rather than as personal assistants; they set and deliver to expectations on specific kinds of work. They schedule meetings, coordinate monthly reports, handle delegated approvals for travel and expenses, work across teams, coordinate with suppliers, and run small projects or initiatives.
 
 
 Location: Worldwide, home based, except in locations where we have an office, such as London, Taipei and Beijing
 
 
 Leadership and accountability
 
 
 This team has a direct impact on every team at Canonical. It is important for them to have excellent judgment and interpersonal skills, the confidence to hold people accountable and defend positions of policy, and the work ethic to move quickly through a large volume of work. It is also essential that the team participate in every company event, from the planning and venue selection stages to scheduling, operations and safety reviews, to ensure that they establish personal relationships with team leaders and can ensure these events run smoothly.
 
 
 As a manager, your team would be responsible for
 
 
 <ul>
 <li>
 Travel approvals, logistics and operations
 </li>
 <li>
 Expense review in line with policies
 </li>
 <li>
 Planning of complex company events four times a year
 </li>
 <li>
 Company offices that provide executive briefing and operational facilities
 </li>
 <li>
 Our global duty of care, health and safety programs with comprehensive policies and practices
 
 
 </li>
 </ul>
 What we are looking for
 
 
 <ul>
 <li>
 An exceptional academic track record from both high school and university
 </li>
 <li>
 An undergraduate degree in a technical or business subject
 </li>
 <li>
 Drive, and a track record of going above-and-beyond expectations
 </li>
 <li>
 Leadership and management skills
 </li>
 <li>
 Demonstrable good judgement in matters involving money, policy and in-person interactions
 </li>
 <li>
 Ability to work in a global, multicultural organisation
 </li>
 <li>
 Excellent interpersonal skills, curiosity, flexibility
 </li>
 <li>
 Responsibility, accountability, thoughtfulness and self-awareness
 </li>
 <li>
 Result-oriented, with a personal drive to meet commitments
 </li>
 <li>
 Ability to travel up to four times a year, for company events up to two weeks long
 
 
 </li>
 </ul>
 
 Additional Skills That You Might Also Bring
 
 
 
 <ul>
 <li>
 Travel industry experience
 </li>
 <li>
 Project management experience
 </li>
 <li>
 Event management and operations experience
 </li>
 <li>
 Business and corporate administration experience
 
 
 </li>
 </ul>
 What we offer you
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 Canonical is an equal opportunity employer
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Business Services Team Manager

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing. We are hiring
 
 Executive Assistants and Corporate Administrators
 
 to join our Corporate Operations team. We ensure that the business runs smoothly and that travel, expenses and events are efficiently and correctly managed.
 
 
 We look for positive team players who are self-driven and results oriented, with excellent attention to detail. The best candidates show that they are forward planners, reliable and determined, and keen to assume responsibility for projects, processes and policy. We are a unique global business, so we are not looking for candidates with extensive experience so much as excellent organisers and communicators who are keen to develop skills and strive for continuous improvement.
 
 
 This team plays a crucial role in the overall operation of the business. They run significant business operations and processes, supporting the respective department leads but also taking central responsibility for logistics, expenses, travel and scheduling. They are the secret to our success! We look for confident and effective people who have good judgment and the self-assurance to hold firm on a point of policy regardless of the seniority of people on the other side of a discussion. If you like to take responsibility and you like to ensure that things are done properly and efficiently then you will enjoy the role tremendously.
 
 
 
 Location:
 
 This is a global operation, we have open roles in teams in all time zones.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support operations for one or more departments in the company
 </li>
 <li>
 Coordinate monthly reports and schedule meetings and interviews
 </li>
 <li>
 Organise and run international company events including logistics
 </li>
 <li>
 Manage quarterly and annual executive meetings
 </li>
 <li>
 Collaborate across teams on activities and initiatives
 </li>
 <li>
 Manage suppliers and stakeholders
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 Excellent academic results at school and university
 </li>
 <li>
 A degree in a business or technical subject
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Responsibility, integrity and accountability
 </li>
 <li>
 Self-awareness and thoughtfulness
 </li>
 <li>
 Ability to travel up to four times a year for company events of up to two weeks duration
 </li>
 <li>
 Ability to learn new technology and software quickly
 
 
 </li>
 </ul>
 
 Additional Skills We Value
 
 
 
 <ul>
 <li>
 Experience in operations and executive support
 </li>
 <li>
 Project management experience
 </li>
 <li>
 Event related experience
 </li>
 <li>
 Travel industry experience
 
 
 </li>
 </ul>
 What we offer you
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
 
 
 Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
 
 
 Canonical is an equal opportunity employer
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Executive Assistant / Corporate Administrator

Amentum

<div>The AH-64 Aircraft Mechanic II (AH-64) performs the full range of military tactical aircraft maintenance and maintains repairs and troubleshoots malfunctions in aircraft structure, landing gear, flight surfaces and controls, anti-icing, pneudraulic, engines, auxiliary power unit, and ventilation and heating systems.<div>
<ul>
<li>Remove and install aircraft subsystem assemblies and components such as engines, rotors, transmissions, mechanical flight controls and their components.</li>
<li>
Service and lubricate aircraft and subsystems.</li>
<li>
Safely prepare aircraft for inspections and maintenance checks and services.</li>
<li>
Perform scheduled inspections and assist in performing special inspections.</li>
<li>
Perform limited maintenance operational checks and diagnoses and troubleshoots aircraft systems using special tools and test equipment as required.</li>
<li>
Use and perform operator maintenance on tools, special tools and aircraft ground support equipment.</li>
<li>
Apply comprehensive technical expertise to solve moderate to complex problems by interpreting technical documentation such as aircraft Technical Manuals, Maintenance Information and Action Messages and all technical guidance provided through government official representatives.</li>
<li>
Maintain and repair aircraft components including but not limited to flight controls, engines, hydraulics, pneumatics, fuel systems, and mechanical components.</li>
<li>
Apply technical knowledge of airframe and power plant systems in determining equipment malfunctions and use required expertise in restoring equipment condition and or operation.</li>
<li>
Participate in maintenance test flights and operation checks as required.</li>
<li>
Perform other duties as requested.</li>
</ul>
Minimum Requirements:
<ul><li>Completion of high school or equivalent is required.</li>
<li>
U.S. military technical school or specialized training course is desired, certification of education level is required.</li>
<li>
Three (3) or more years aviation maintenance experience within the recent past Five (5) years on the MDS (AH-64).</li>
<li>
OR possess a valid FAA A&amp;P certificate and two (2) years of aviation maintenance experience and two (2) years of experience on the MDS (AH-64) within the recent past Five (5) years.</li>
<li>
Must be in possession of a U.S. Passport with 3 years of validity remaining at the time of hire with minimum 6 blank pages and be able to travel internationally.</li>
<li>
Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for a facility credentials/authorization at the work location.</li>
<li>
Able to clear CENTCOM MOD 17 Army Medical for deployment.</li>
<li>
Ability to obtain PCC for Kuwait Visa.</li>
</ul>
Knowledge &amp; Skills
<ul><li>Thorough knowledge of aircraft mechanical component troubleshooting, repair procedures and replacement of parts.</li>
<li>
Broad knowledge of aircraft sheet metal/structural modifications and repair.</li>
<li>
Basic knowledge of electrical theory and a thorough knowledge of aircraft unique tools such as test equipment, torque wrenches, dial indicators, micrometers, sheet metal brakes and sheers.</li>
<li>
Working knowledge of technical publications and Logistics Information Systems.</li>
<li>
Able to prioritize workloads to maintain schedules on assigned projects and may be required to lead teams through more complex aircraft relevant tasks.</li>
<li>
Participate in maintenance test flights and operation checks as required.</li>
<li>
Possess the level of experience to inspect all required aeronautical type maintenance to be performed by Mechanics.</li>
<li>
The incumbent receives technical guidance, as required, from supervisor or higher-level technician, will occasionally be required to lead teams through more complex aircraft relevant tasks, and may be required to make entries in aircraft logs and records.</li>
</ul>
Physical Requirements/Working Environment
<ul>
<li>Must be able to walk and stand on level and/or inclined surfaces for extended periods throughout the day.</li>
<li>
Must be able to climb stairs, ramps, ladders, and work stands.</li>
<li>
Must be able to crouch, crawl, grasp or handle objects, use finger dexterity, bend elbow/knee and reach above/below shoulders.</li>
<li>
May be required to lift heavy objects whose weight may exceed 50 pounds.</li>
<li>
Must be able to type using a standard keyboard to communicate through e-mail and various software applications.</li>
<li>
Will handle dirty parts and lubricants.</li>
<li>
Will be required to wear proper Personal Protective Equipment (PPE).</li>
<li>
Must be able to pass a Respirator Physical and Fit Test qualification.</li>
<li>
May be required to operate power vehicles, machinery, hand tools, ground support equipment, fork lift, etc.</li>
<li>
Must be able to lift/push/pull minimum of 50 pounds.</li>
<li>
May work in maintenance shop or outside.
</li><li>Must be able to work in a shop where the environment is drafty, noisy, and dirty.</li>
<li>
May be exposed to extreme noise from operating equipment.</li>
<li>
May be exposed to electrical shock hazards or work near moving mechanical parts or vehicles.</li>
<li>
May be expected to work in austere environments and all weather conditions.</li></ul></div> 
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.</div>

Aircraft Mechanic II (AH64) - Ali Al Salem, Kuwait

V2X Inc

<div>
 Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. The Service Desk Administrator plays a critical role in maintaining and supporting enterprise IT systems and services. Certified at the associate specialist level in multiple disciplines, such as systems, networks, and security (e.g., MCSA, CCNA-Security), this individual ensures the seamless operation of core systems through proactive monitoring, troubleshooting, and resolution of incidents and requests reported to the RCC-SWA. Key responsibilities include performing initial assessments, triage, research, and resolution of technical issues while maintaining clear communication with customers. The Service Desk Administrator also monitors and analyzes both scheduled and unscheduled Authorized Service Interruptions (ASIs) affecting Defense Information Systems (DISA) and CENTCOM facilities. They interpret network topologies to identify and address Hazardous Conditions (HAZCON) within the Southwest Asia Area of Responsibility (AOR). Equipped with a solid understanding of DISA guidelines and ITIL processes, the Service Desk Administrator is responsible for managing tickets throughout their lifecycle, ensuring timely updates, resolution, and customer satisfaction. This position combines technical expertise with a commitment to delivering high-quality support for mission-critical operations. Program: OMDAC-SWACA This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position. Responsibilities Technical and Incident Support: Provide enterprise-level technical and non-technical support for AESMP incidents and requests. Act as an escalation point for complex application or system issues, offering guidance and resolution strategies. Incident Analysis and Reporting: Deliver feedback and analysis on technical and non-technical events to internal Vectrus leadership and Watch Officers. Document all duty shift activities impacting theater operations, including outages, Authorized Service Interruptions (ASI), Hazardous Conditions (HAZCONs), receipt of Network Tasking Orders (NTO), and network trends or metrics. Customer Service Excellence: Maintain a high level of customer service during support interactions, adhering to service management principles and ensuring effective communication. Regional Coordination: Serve as the primary point of contact (POC) with Regional Network Operations Centers (NOCs), CENTCOM, and NETCOM to manage, monitor, and maintain awareness of ASIs within the RCC-SWA Area of Responsibility (AOR). Documentation and Standardization: Provide input and updates for Site Operating Procedures (SOPs) and Work Instructions (WIs) to standardize and improve processes. Account and System Management: Create, modify, and delete user and computer objects within Active Directory. Provision, modify, and delete enterprise email accounts using DISA DEPO or the Army365 account portal. Service Coordination: Create, modify, and coordinate ASI requests with designated organizations for theater operations. Work Environment: Perform effectively in a fast-paced, deadline-driven environment, ensuring smooth operational continuity and swift issue resolution. All other duties as required. This role demands a combination of technical expertise, attention to detail, and the ability to collaborate across multiple stakeholders to support critical theater operations. Qualifications Qualifications Security Clearance: Requires an active active Secret Clearance Education / Certifications: Equivalent experience may substitute for formal education on a year-for-year basis: One year of relevant professional experience can replace one year of education if a degree is required. Associate&rsquo;s degree in Computer Science, Management Information Systems (MIS), Information Systems (IS), Engineering, or a related field preferred. This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows: IAT Level: IAT II BASELINE: Cisco: CCNA: Certified Network Associate - Security Cisco: CCNP: Certified Network Professional - Security CompTIA: CASP+ ce: Advanced Security Practitioner CompTIA: Security+ ce GIAC: GCED: Certified Enterprise Defender GIAC: GCIH: Certified Incident Handler: Certified Incident Handler GIAC: GICSP: Industrial Cyber Security Professional GIAC: GSEC: Security Essentials ISACA: CISA: Certified Information Systems Auditor ISC2: CISSP (or Associate): Certified Information Systems Security Professional ISC2: SSCP: Systems Security Certified Practitioner COMPUTING ENVIRONMENT (CE): MCSA: Microsoft Certified Solutions Associate (Windows Server 2016 or Windows 10) Microsoft Certified: Security Operations Analyst Associate Microsoft Certified: Information Protection Administrator Associate Microsoft: 365 Certified: Endpoint Administrator Associate Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Security Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Azure Administrator Associate Red Hat Certified Systems Administrator (RHCSA) Cisco Certified Network Associate (CCNA) Juniper Networks Certified Internet Specialist (Any specialization) Experience: Academic study beyond high school (up to a bachelor&rsquo;s degree) in Software Engineering, Business Information Systems, or a similar discipline may substitute for up to three years of general experience A minimum of 4 years of professional experience in roles demonstrating technical, administrative, managerial, or analytical expertise in management information systems. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
</div>

Service Desk Admin I (NOSC)

<div>Overview:
<div>
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</div><div> 
</div><div>The Service Desk Administrator plays a critical role in maintaining and supporting enterprise IT systems and services. Certified at the associate specialist level in multiple disciplines, such as systems, networks, and security (e.g., MCSA, CCNA-Security), this individual ensures the seamless operation of core systems through proactive monitoring, troubleshooting, and resolution of incidents and requests reported to the RCC-SWA.</div><div></div><div> 
Key responsibilities include performing initial assessments, triage, research, and resolution of technical issues while maintaining clear communication with customers. The Service Desk Administrator also monitors and analyzes both scheduled and unscheduled Authorized Service Interruptions (ASIs) affecting Defense Information Systems (DISA) and CENTCOM facilities. They interpret network topologies to identify and address Hazardous Conditions (HAZCON) within the Southwest Asia Area of Responsibility (AOR).</div><div></div><div> 
Equipped with a solid understanding of DISA guidelines and ITIL processes, the Service Desk Administrator is responsible for managing tickets throughout their lifecycle, ensuring timely updates, resolution, and customer satisfaction. This position combines technical expertise with a commitment to delivering high-quality support for mission-critical operations. Program: OMDAC-SWACA</div><div></div><div> 
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!</div><div></div><div> 
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.</div>
Responsibilities:
<ul><li>Technical and Incident Support:<ul><li>
Provide enterprise-level technical and non-technical support for AESMP incidents and requests.</li><li>
Act as an escalation point for complex application or system issues, offering guidance and resolution strategies.</li></ul></li><li>
Incident Analysis and Reporting:<ul><li>
Deliver feedback and analysis on technical and non-technical events to internal Vectrus leadership and Watch Officers.</li><li>
Document all duty shift activities impacting theater operations, including outages, Authorized Service Interruptions (ASI), Hazardous Conditions (HAZCONs), receipt of Network Tasking Orders (NTO), and network trends or metrics.</li></ul></li><li>
Customer Service Excellence:
<ul><li>Maintain a high level of customer service during support interactions, adhering to service management principles and ensuring effective communication.</li></ul></li><li>
Regional Coordination:<ul><li>
Serve as the primary point of contact (POC) with Regional Network Operations Centers (NOCs), CENTCOM, and NETCOM to manage, monitor, and maintain awareness of ASIs within the RCC-SWA Area of Responsibility (AOR).</li></ul></li><li>
Documentation and Standardization:<ul><li>
Provide input and updates for Site Operating Procedures (SOPs) and Work Instructions (WIs) to standardize and improve processes.</li></ul></li><li>
Account and System Management:<ul><li>
Create, modify, and delete user and computer objects within Active Directory.</li><li>
Provision, modify, and delete enterprise email accounts using DISA DEPO or the Army365 account portal.</li></ul></li><li>
Service Coordination:<ul><li>
Create, modify, and coordinate ASI requests with designated organizations for theater operations.</li></ul></li><li>
Work Environment:<ul><li>
Perform effectively in a fast-paced, deadline-driven environment, ensuring smooth operational continuity and swift issue resolution.</li></ul></li><li>
All other duties as required.</li><li>
This role demands a combination of technical expertise, attention to detail, and the ability to collaborate across multiple stakeholders to support critical theater operations.</li></ul>
Qualifications:
<ul><li>Qualifications</li><li>
Security Clearance:<ul><li>
Requires an active active Secret Clearance</li></ul></li><li>
Education / Certifications: Equivalent experience may substitute for formal education on a year-for-year basis: One year of relevant professional experience can replace one year of education if a degree is required.<ul><li>
Associate&rsquo;s degree in Computer Science, Management Information Systems (MIS), Information Systems (IS), Engineering, or a related field preferred.</li><li>
This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.</li><li>
The authorized certifications for this job title are listed as follows:</li></ul></li><li>
IAT Level: IAT II</li><li>
BASELINE:<ul><li>
Cisco: CCNA: Certified Network Associate - Security</li><li>
Cisco: CCNP: Certified Network Professional - Security</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner</li><li>
CompTIA: Security+ ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>
GIAC: GICSP: Industrial Cyber Security Professional</li><li>
GIAC: GSEC: Security Essentials</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (or Associate): Certified Information Systems Security Professional</li><li>
ISC2: SSCP: Systems Security Certified Practitioner</li></ul></li><li>
COMPUTING ENVIRONMENT (CE):<ul><li>
MCSA: Microsoft Certified Solutions Associate (Windows Server 2016 or Windows 10)</li><li>
Microsoft Certified: Security Operations Analyst Associate</li><li>
Microsoft Certified: Information Protection Administrator Associate</li><li>
Microsoft: 365 Certified: Endpoint Administrator Associate</li><li>
Microsoft 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft 365 Certified: Security Administrator Associate</li><li>
Microsoft 365 Certified: Messaging Administrator Associate</li><li>
Microsoft Certified: Identity and Access Administrator Associate</li><li>
Microsoft Certified: Azure Administrator Associate</li><li>
Red Hat Certified Systems Administrator (RHCSA)</li><li>
Cisco Certified Network Associate (CCNA)</li><li>
Juniper Networks Certified Internet Specialist (Any specialization)</li></ul></li><li>
Experience: Academic study beyond high school (up to a bachelor&rsquo;s degree) in Software Engineering, Business Information Systems, or a similar discipline may substitute for up to three years of general experience<ul><li>
A minimum of 4 years of professional experience in roles demonstrating technical, administrative, managerial, or analytical expertise in management information systems.</li></ul></li></ul><h4 class="jobSectionHeader">
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</h4></div>

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