customer service sales manager Jobs in Alexandria

customer service sales manager

logistics specialist (import/export in the free zone regulation) Jobs in Alexandria

logistics specialist (import/export in the free zone regulation)

logistics operations and customer service

LATT Trading & Shipping Co

<div>
 Apply with Indeed
 
 
 Back to all openings
 
 
 
 See all the jobs at LATT here:
 
 http://latt.recruiterbox.com/jobs
 
 
 Logistics Operations and Customer Service
 
 
 Alexandria, Alexandria Governorate, Egypt | Logistics | Full-time
 
 
 Apply
 
 
 
 Logistics Operations and Customer Service
 
 
 
 
 Location: Alexandria
 
 
 
 
 Attractive Package And Benefits
 
 
 
 
 Main job responsibilities:
 
 
 
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 Handling import and export forwarding shipments operations &amp; customer service tasks.
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 Ensure all bookings matches rates in quotations or service contract with carriers as per Ocean freight pricing team agreement, verify payment method and customer&rsquo;s credit limit.
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 Update customers with bookings status, cutoff date and furnish customer with accurate shipment related documents &amp; invoices on time, keep following with the client the status of their shipments till arriving POD / Containers collected by CNEE and returning the empty container and interfere at any stage in case of any changes.
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 For all import and export shipments review the statement of estimated expenses for the different forwarding operations elements of expenditure before issuing the request for the operation required cash on hand payment request.
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 Open operations on CRM and record all shipments data accurately and deliver operation files to accounting dept. with related supplier&rsquo;s invoices.
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 Review the actual expenditures against actual invoices, and received vouchers from different service providers against the disbursed cash on hand payment, and the type of service rendered (this review covers the technical operation &amp; accounting aspects).
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 Review the external forwarding agencies invoices and prepare money transfer orders to them, and review incoming transfers from them before forwarding its documents to accounting dept.
 
 
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 </ul>
 
 Competencies / Skills
 
 
 
 <ul>
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 Knowledge of CRM software and MS Office (MS Excel in particular)
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 Displays sound business judgement and personal drive for results.
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 Positive attitude, excellent communication and negotiation skills.
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 Agile problem-solving skills.
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 Demonstrated ability to perform well in a highly dynamic, rapidly changing environment
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 Ability to work under pressure and under own initiative.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
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 Bachelor&rsquo;s degree in business administration, supply chain, or any related fields.
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 0-3 Years preferred in Forwarding, Logistic, or Shipping Agencies.
 </li>
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 Proficiency in both written and oral English and Arabic.
 </li>
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 Proficient in computer skills, especially concerning CRM software and tools.
 
 
 </li>
 </ul>
 Apply
 
 
 
 Apply for this opening at
 
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 http://latt.recruiterbox.com/jobs
 
 
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 Application Form
 
 
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Logistics Operations and Customer Service

Al-Mansour Automotive

<div>
 
 
 Role Summary:
 
 
 
 
 
 
 As a Client Experience Executive, you will be the face of the company within the showroom, responsible for delivering an exceptional customer experience from first contact through post-sale follow-up. This role blends sales expertise with a customer-centric approach, ensuring every visitor receives personalized attention and a seamless journey.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Sales &amp; Consultation:
 
 
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 Welcome and engage showroom visitors, understanding their needs and preferences.
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 Provide detailed product information, demonstrations, and test drive coordination.
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 Guide customers through the sales process, including financing and delivery options.
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 </ul>
 
 
 
 
 
 Customer Experience Journey:
 
 
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 Ensure a smooth and memorable customer journey from entry to post-purchase.
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 Follow up with clients after visits and purchases to ensure satisfaction and gather feedback.
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 Resolve customer concerns promptly and professionally, escalating when necessary.
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 </ul>
 
 
 
 
 
 Showroom Operations:
 
 
 <ul>
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 Maintain showroom presentation standards and ensure all vehicles and materials are display-ready.
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 Support inventory management and coordinate with logistics for vehicle availability.
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 Assist in organizing showroom events and client engagement activities.
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 </ul>
 
 
 
 
 
 Collaboration &amp; Reporting:
 
 
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 Work closely with sales, service, and marketing teams to align on customer experience goals.
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 Track customer interactions and feedback using CRM tools.
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 Provide regular reports on customer satisfaction, sales performance, and improvement opportunities.
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 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
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 Bachelor&rsquo;s degree in Business, Marketing, or a related field (preferred).
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 1&ndash;3 years of experience in automotive sales or customer-facing roles.
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 Excellent spoken English
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 Strong communication and interpersonal skills.
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 Proficiency in CRM systems and Microsoft Office Suite.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 
 
 
 <ul>
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 Passion for customer service and relationship building.
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 Sales-driven with a consultative approach.
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 Detail-oriented and organized.
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 Ability to work in a fast-paced, dynamic environment.
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 </ul>
 
 
</div>

Client Experience Executive – Showroom

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
First and foremost, support the overall, daily management of operational duties. This will mean deputizing for the Hub Account Managers, as and when required: you&rsquo;ll step in on their behalf where necessary. 
You will be expected to prioritize and continually improve the safety at the delivery station. You will be supervising logistics assistants, coordinators and delivery associates to ensure that every shipment is delivered meeting and exceeding the set operational KPIs. 
You will be monitoring the coordinator and associate performance and coaching them when needed, partnering with supporting departments to improve logistics processes and operations, communicating with our delivery service providers to set our expectations and raise the bar on quality on their deliverables. 
You will be expected to interview candidates for associate roles. 
You will be responsible for briefing and monitoring the workload of all associates. Therefore, you&rsquo;ll maintain a keen eye for detail, ensuring that all administrative tasks are accurately and fully completed. Moreover, you will measure and monitor overall workflows and daily metrics. This will enable you to assist the Operations Manager with tracking, trending and reporting on site performance, on a regular basis. 
In addition to your day-to-day responsibilities, you will also help with training and mentoring new Associates, ensuring that they are provided with the knowledge needed to successfully carry out their tasks. Further to this, you&rsquo;ll follow-up on and resolve any process-related issues as and when required. 
You are expected to be flexible to work in different shifts and to do overtime when needed. 
Finally, together with the Operations Manager, you will sufficiently resource your function from a personal standpoint. Resourcing, in this context, means multiple things: call-outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity and many more. 
 
Key job responsibilities 
Key job responsibilities 
 
Supervise the dispatch of shipments in the stations for Hub. 
Timely monitoring of the cost of Supply runs 
Manage Metrics 
Identify opportunities and areas of improvement with stores on the delivery process. 
Leverage maps to analyze the distribution of active stores and ADE Scouting. 
Dive deep on Store performance metrics 
Participate in continuous improvement projects. 
Actively participate in meetings with station stakeholders to present program quality metrics. 
Work with Field Team members within your territory to improve operational aspects that impact the customer experience. 
Supervise the execution of Debrief, monitoring on road shipments. 
Management of capacity, performance analysis for volume balancing. 
Provide support to our partners in the delivery processes. 
 
About the team 
The Hub program is part of Amazon's fast growing and always evolving rural and urban delivery program. We partner with customer obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios! Today, we are building the Hub network in UAE, Egypt, Japan, Mexico, Spain and the US, while planning for global reach!<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Experience with planning, performance metrics, and process improvement</li><li>Experience managing teams</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience in logistics, transportation, supply chain, import/export operations, or data entry/data administration</li><li>Experience with data analysis</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Channel Team Lead, Hub Delivery

Omnie

Job Description:We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our valued clients. In this role, you will be responsible for providing exceptional customer service support while leveraging your expertise in Shopify, ecommerce, logistics, and process improvement.Responsibilities:<ul><li>Utilize expert knowledge of Shopify and ecommerce platforms to assist customers with their online shopping experience, order placement, and product inquiries.</li><li>Handle customer inquiries and concerns through various channels, including phone calls, live chat, emails.</li><li>Provide accurate, timely information to customers regarding order status, shipping, delivery, returns, and refunds.</li><li>Collaborate with internal teams to ensure efficient and seamless order processing and delivery.</li><li>Troubleshoot and resolve customer issues effectively, always demonstrating empathy and professionalism.</li><li>Identify opportunities for process improvements and work closely with the management team to implement changes that enhance the overall customer experience.</li><li>Maintain detailed records of customer interactions, inquiries, and resolutions in our CRM system.</li><li>Build and maintain strong relationships with clients, understanding their unique needs and providing personalized support and recommendations.</li><li>Stay up to date with product knowledge, industry trends, and best practices in ecommerce and customer service.</li><li>Collaborate with cross-functional teams to address customer feedback and communicate suggestions for product enhancements or service improvements.</li></ul>Requirements:<ul><li>Proven experience (2+ years) as a Customer Service Representative or similar role, in an E-commerce or online retail environment.</li><li>In-depth knowledge of Shopify and other ecommerce platforms, including order management, inventory control, and payment processing.</li><li>Strong understanding of logistics and supply chain management, with the ability to track shipments and resolve delivery issues.</li><li>Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.</li><li>Excellent problem-solving and decision-making abilities, with a focus on finding practical and efficient solutions.</li><li>Ability to handle multiple tasks simultaneously and prioritize workload effectively.</li><li>Proficiency in using CRM systems and other customer service tools.</li><li>Ability to work independently and as part of a team, with a positive attitude and willingness to learn and adapt.</li><li>Strong attention to detail and organizational skills, ensuring accurate and timely follow-up with customers.</li><li>Experience in process improvement and the ability to identify areas for operational efficiency.</li></ul>Qualifications:<ul><li>Proven experience as an E-Commerce Customer Service Representative or similar customer support role.</li><li>Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.</li><li>Strong problem-solving skills and a proactive approach to resolving issues.</li><li>Proficiency in using CRM software and other customer service tools.</li><li>Ability to multitask, prioritize, and manage time effectively in a remote work environment.</li><li>Empathetic and patient demeanor with a customer-centric mindset.</li></ul>Education and Experience:<ul><li>High school diploma or equivalent required; additional education or certification in customer service or related fields is a plus.</li></ul>PLEASE READ (IMPORTANT):<ul><li>PLEASE SUBMIT A LINK TO YOUR UPDATED RESUME AND A SHORT VOICE OR VIDEO INTRODUCTION.</li><li>Note that we will not review submissions without a resume and a voice or video recording.</li></ul>Wage:<ul><li>$2.50 USD per hour</li></ul>Schedule:<ul><li>TBD</li></ul>Why Join Us?<ul><li>Be part of a dynamic and growing team.</li><li>Work remotely with a flexible and supportive environment.</li></ul>If you&rsquo;re passionate helping customers, and thrive in a fast-paced environment, we&rsquo;d love to have you on our team! Apply now to be our Customer Service Representative!Job Type: Full-timeApplication Question(s):<ul><li>Please paste the link to your voice introduction here.</li><li>How many years of experience with E-commerce do you have?</li></ul>

Customer Service Representative (EG)

Eshratex Spinning S.A.E

Must-Haves" and "Highly Desired Experienced Logistics Specialist GAFI EXPERTIE in The Free-zone regulations &amp; laws to join our team ASAP , with 3-5 years of Experience at least in Free-zone.&nbsp;&nbsp;Key Responsibilities:&nbsp;<ol><li>Transportation &amp; Shipping Coordination:<ul><li>Arrange and oversee the transportation of goods, both inbound and outbound, via various modes including land, sea, and air.</li><li>Select and negotiate with carriers, freight forwarders, and shipping agents to secure competitive rates and services.</li><li>Track and trace shipments, providing real-time updates to relevant parties and resolving any issues or delays that may arise.</li><li>Coordinate with warehouses and distribution centers to schedule pick-ups and deliveries, ensuring all necessary documentation is prepared.</li></ul></li><li>Documentation &amp; Compliance:<ul><li>Prepare, review, and manage all necessary logistics documentation, including bills of lading, commercial invoices, packing lists, customs declarations, and certificates of origin.</li><li>Ensure all shipping and customs documentation is accurate and compliant with national and international trade regulations.</li><li>Stay informed about changes in customs regulations, tariffs, and trade agreements in Egypt and other relevant countries.</li><li>Act as the primary point of contact for customs brokers and authorities, facilitating smooth customs clearance processes.</li></ul></li><li>Inventory &amp; Warehouse Management Support:<ul><li>Monitor inventory levels and coordinate with the warehouse team to ensure sufficient stock is available for order fulfillment without overstocking.</li><li>Ensure efficient storage and handling of goods within the warehouse</li></ul></li><li>Operational Optimization:<ul><li>Analyze logistics processes and data to identify areas for improvement in efficiency, cost, and service quality.</li><li>Work closely with the Operation , Commercial and Purchasing teams to align logistics activities with overall business goals.</li></ul></li><li>Supplier &amp; Customer Communication:<ul><li>Maintain strong relationships with suppliers, carriers, customs brokers, and other logistics partners.</li><li>Respond to inquiries and resolve logistics-related problems in a timely and professional manner. &nbsp;</li></ul></li></ol>Qualifications: &nbsp;<ul><li>Education: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. &nbsp;</li><li>Experience:<ul><li>Minimum of 3-5 &nbsp;years of experience in logistics(FREE-ZONE &nbsp;GAFI EXPERTISE),</li><li>Proven experience with international shipping (import/export) and customs procedures in Egypt is highly desirable.</li><li>Experience in Cotton Spinning is a Plus</li></ul></li></ul>&nbsp;

Logistics Specialist (GAFI EXPERITIE)

Siemens Energy

<div>
 
 A Snapshot of your day
 
 
 
 A typical day involves leading the commercial execution of service projects, collaborating with customers, partners, and suppliers to ensure smooth operations and maximize outcomes. Key tasks include managing invoices, supporting logistics, project planning, cost control, and driving process optimizations to enhance productivity and economic value
 
 
 
 How You Will Make An Impact
 
 
 
 <ul>
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 Take charge of the commercial execution of standard service projects or assist in managing maintenance contracts, working closely with customers, consortium partners, regional teams, and suppliers to ensure successful project outcomes and customer satisfaction.
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 Handle all commercial project requirements, including invoice processing and providing support for logistical operations.
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 Lead project-level planning, reporting, and performance tracking to align with organizational goals.
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 Manage cost control, project accounting, and continuous process optimization to identify efficiencies, boost productivity, and enhance Economic Value Added (EVA).
 
 
 
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 </ul>
 
 What You Bring
 
 
 
 <ul>
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 Bachelor&rsquo;s degree in business administration, a related commercial field, or equivalent vocational training with relevant experience.
 </li>
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 At least 7 years of experience in project management, contract management, or order processing, preferably within multinational organizations; intercultural experience is a plus.
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 Strong knowledge of project management, accounting principles (local GAAP and IFRS), budgeting, forecasting, cost control, and general business practices.
 </li>
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 Proficiency in data processing tools (e.g., Tableau, Excel macros, SAP) and confident use of PC application software.
 </li>
 <li>
 Fluent in English and Arabic; German language skills are an added advantage.
 
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.
 
 
 
 Who is Siemens Energy?
 
 
 
 At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
 
 
 Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
 
 
 Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
 
 
 
 Our Commitment to Diversity
 
 
 
 Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character &ndash; no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
 
 
 
 Rewards/Benefits
 
 
 
 <ul>
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 Opportunities to work with a global team
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 Opportunities to work on and lead a variety of innovative projects
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 Medical benefits
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 Access to a variety of employee resource groups
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 Competitive Salary Package
 
 
 
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 </ul>
 https://jobs.siemens-energy.com/jobs
 
 
</div>

Commercial Project Manager - Alexandria

Explore 136+ Logistics operations and customer service in Alexandria this October. Find roles across top companies and apply now to boost your career.

136 logistics operations and customer service jobs IN Alexandria

Logistics Operations and Customer Service

Logistics Operations and Customer Service

Client Experience Executive – Showroom

Channel Team Lead, Hub Delivery

Customer Service Representative (EG)

Logistics Specialist (GAFI EXPERITIE)

Commercial Project Manager - Alexandria