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maintenance client relations coordinator

Ultiwise Consult

Job Description After Sales Technical Coordinator Designation: After Sales Technical Coordinator Department: After Sales (AMC Retrofit Service Trading & O&M) Reporting To: After Sales / O&M Manager Role Summary The After Sales Technical Coordinator is responsible for coordinating and managing all technical and operational activities across AMC Retrofit Service Trading and O&M. The role ensures that client inquiries complaints and service requests are addressed effectively site works are executed with proper planning and resource allocation and all supporting documentation is prepared for invoicing and reporting. The position serves as the technical backbone of the After Sales team bridging communication between clients site staff procurement warehouse accounts and management. Key Tasks & Responsibilities 1. Client Inquiry Evaluation <ul><li>Review and evaluate all incoming client inquiries (AMC retrofit service O&M). </li><li>Arrange and assign technicians/engineers for site visits. </li><li>Collect findings from site visits and prepare detailed reports & BOQs. </li><li>Coordinate with Admin Coordinator & O&M Manager to prepare professional proposals/quotations. </li><li>Submit proposals to clients and track approvals. </li><li>Maintain a tracker for pending and submitted offers ensuring timely follow-up and closure. </li></ul> 2. Customer Complaint Management <ul><li>Act as the first point of contact for all customer complaints. </li><li>Record and log complaints systematically. </li><li>Arrange the required materials resources and third-party vendors to resolve complaints. </li><li>Monitor complaint resolution until successful closure and client satisfaction. </li><li>Prepare and issue complaint closure reports with supporting documentation. </li><li>Escalate unresolved issues to management with corrective action proposals. </li></ul> 3. Planning & Scheduling <ul><li>Prepare and update annual monthly and weekly schedules for: </li><ul><li>AMC visits </li><li>Retrofit jobs </li><li>Service calls </li><li>O&M activities </li></ul><li>Allocate manpower vehicles tools and consumables for each job. </li><li>Re-schedule tasks promptly based on emergencies client availability or site conditions. </li><li>Respond to client service calls immediately and ensure timely dispatch of teams. </li><li>Monitor upcoming AMC contract expiry dates and notify the proposal team for renewal. </li></ul> 4. Client Coordination <ul><li>Serve as a single point of contact for after-sales clients. </li><li>Share schedules confirm approvals and follow up on site visit reports. </li><li>Ensure timely delivery of proposals service reports and technical documents. </li><li>Follow up with clients on pending offers approvals or complaints. </li><li>Maintain continuous professional correspondence to build client trust. </li></ul> 5. Transport & Material Mobilization <ul><li>Arrange materials consumables spares and tools in advance for planned works. </li><li>Coordinate with Procurement & Warehouse for material readiness. </li><li>Mobilize vehicles drivers and lifting equipment as per site requirements. </li><li>Ensure tools PPE and consumables are checked calibrated and available before dispatch. </li><li>Manage fleet allocation to optimize usage and reduce downtime. </li></ul> 6. Technical & Operational Support <ul><li>Review technical reports from engineers/technicians for accuracy and completeness. </li><li>Prepare detailed site visit reports from site team inputs. </li><li>Provide troubleshooting support and technical clarifications to site staff. </li><li>Maintain comprehensive documentation for retrofit jobs including: </li><ul><li>Method of Statement </li><li>Risk Assessment </li><li>Work Schedule </li><li>Work Completion Certificate </li><li>Warranty Certificate </li><li>O&M Manual </li><li>Packing List </li></ul><li>Maintain a technical database of AMC retrofit and O&M performance logs. </li></ul> 7. Team & Resource Management <ul><li>Assign and monitor daily tasks for engineers technicians and operators. </li><li>Track manpower utilization overtime and site deployment. </li><li>Verify and cross-check OT sheets; ensure approval from line managers. </li><li>Monitor workforce discipline PPE usage and compliance with safety protocols. </li><li>Ensure standby manpower is planned for emergency site calls. </li></ul> 8. Commercial Support <ul><li>Collect all service and site reports and submit them to Admin Coordinator for invoicing. </li><li>File AMC supporting documents and submit them to Accounts Department for monthly billing. </li><li>Track client acknowledgments and payment follow-up. </li><li>Assist in warranty claims and variation works. </li><li>Monitor renewal of AMC contracts and ensure proposals are sent on time. </li></ul> 9. Trading & Materials Support <ul><li>Support client requirements for consumables spares and chemicals. </li><li>Coordinate procurement stock management and logistics for timely delivery. </li><li>Maintain stock and usage records for consumables and spare parts. </li><li>Follow up with suppliers and ensure competitive pricing for trading items. </li></ul> 10. Compliance & Reporting <ul><li>Ensure all after-sales activities comply with safety regulations and company policies. </li><li>Prepare weekly and monthly progress reports on AMC retrofit service and O&M. </li><li>Maintain systematic filing of contracts reports and client communications. </li><li>Record client complaints corrective actions and preventive measures. </li><li>Support management audits and ISO compliance documentation. </li></ul> Skills & Competencies Required <ul><li>Strong technical knowledge of STP RO UF ETP and other water treatment systems. </li><li>Excellent coordination planning and client communication skills. </li><li>Strong report-writing documentation and record-keeping ability. </li><li>Ability to multitask across AMC Retrofit Service Trading & O&M simultaneously. </li><li>Proficiency in MS Office ERP and reporting tools. </li><li>Strong problem-solving analytical and time management skills. </li><li>Knowledge of HSE standards and compliance requirements. </li></ul>

After Sales Technical Coordinator

AMA Audit & Tax Advisory

Client Relations ExecutiveAMA Audit &amp; Tax AdvisorySharjahJob Summary:We are seeking a Client Relations Executive to join our team and be the primary point of contact for our clients. The ideal candidate will have excellent communication skills, a strong customer service orientation, and the ability to build and maintain positive relationships with clients. The Client Relations Executive will be responsible for addressing client inquiries, resolving issues, and ensuring client satisfaction.Responsibilities:<ul><li>Build contacts with potential clients to create new business opportunities.</li><li>Conduct outdoor visits in the market to find potential clients.</li><li>Keep prospective client database updated</li><li>Make cold calls for new business leads</li><li>Maintain knowledge of all service offerings of the company.</li><li>Arrange meetings for senior management with prospective clients.</li><li>Follow company guidelines and procedures for acquisition of customers, submission of proposals etc.</li><li>At least one years of proven experience in Auditing and Accounting firm in UAE</li><li>Degree in Marketing, Business Administration or similar will be preferred</li><li>Must possess strong customer service skills</li><li>Excellent written and verbal communication</li><li>Must have good negotiation skills</li><li>Mus be able to create good presentations</li><li>Must have excellent interpersonal skills</li><li>Must be detail oriented and an active listener</li><li>Ability to work under pressure.</li></ul>Job Type: Full-timeExperience: sales: 1 year (Preferred)Willingness to travel: 100% (Preferred)Job Type: Full-timeAbility to commute/relocate:<ul><li>Sharjah: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>sales: 1 year (Preferred)</li></ul>

Client Relationship Executive

BLACKSTONE MACHINERY TRADING LLC

Job Title: SALES COORDINATORLocation: Plot Q4-094, Saif Zone Sharjah UAEJob Type: Full TimeSalary: Competitive / Base on ExperienceVisa: SponsoredJob Summary:We are seeking a motivated and detail-oriented Sales Coordinator to support the sales team in driving business growth for our diesel generator products. The Sales Coordinator will play a critical role in managing customer inquiries, preparing quotations, coordinating with internal departments, and ensuring a smooth sales process from inquiry to delivery.Key Responsibilities:<ul><li>Handle customer inquiries related to diesel generators and spare parts via phone, email, and in-person.</li><li>Prepare and send quotations, proposals, and tender documents in a timely and accurate manner.</li><li>Coordinate with the engineering, procurement, and logistics teams to ensure product availability and timely delivery.</li><li>Track sales orders, delivery schedules, and inventory status.</li><li>Maintain and update customer records, sales reports, and documentation.</li><li>Assist in the preparation of sales presentations and marketing materials.</li><li>Provide after-sales support by coordinating with service teams for installations, maintenance, or troubleshooting.</li><li>Maintain knowledge of diesel generator products and applications to provide accurate information to clients.</li><li>Follow up with clients on quotes, delivery, and payments.</li><li>Assist the sales team with lead generation and follow-up activities.</li></ul>QUALIFICATIONS:<ul><li>Bachelor&rsquo;s degree in Business Administration, Electrical/Mechanical Engineering, or a related field.</li><li>Minimum 2&ndash;4 years of experience in a sales support or coordination role, preferably in the power generation or diesel generator industry.</li><li>Familiarity with diesel generator systems, components, and applications.</li><li>Strong communication and interpersonal skills.Excellent organizational and multitasking abilities.</li><li>Proficient in MS Office (Excel, Word, Outlook); experience with CRM software is a plus.</li><li>Ability to work under pressure and meet deadlines.</li><li>Freshers in UAE are welcome to apply</li></ul>WHAT WE OFFER:<ul><li>Competitive Salary base on your related experience</li><li>Opportunities for career growth and professional development</li><li>A collaborative and supportive work environment</li><li>Transportation allowance or company vehicle</li><li>Sponsored Visa</li><li>Medical Insurance</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Sales Coordinator

al khadlaj perfumes

Khadlaj Perfumes, a UAE-based perfume house, is a family-owned establishment since January 1997. The company is dedicated to creating and crafting bespoke oriental and occidental fragrances. Khadlaj Perfumes is renowned for its distinguished and well-crafted home ambiance fragrances.This is a full-time, on-site role for a Sales Coordinator located in Sharjah. The Sales Coordinator will be responsible for managing sales operations, coordinating sales activities, providing excellent customer service, and supporting the sales team. Daily tasks include communicating with clients, processing orders, maintaining sales records, and assisting in the development of sales strategies.Responsibilities:<ul><li>Coordinate and process sales orders accurately and efficiently through ERP/CRM systems.</li><li>Communicate with clients regarding product inquiries, pricing, availability, and order status.</li><li>Support the sales team with preparation of proposals, presentations, and sales reports.</li><li>Maintain up-to-date records of customer interactions, sales, and inventory levels.</li><li>Follow up with clients for payments, deliveries, and feedback.</li><li>Collaborate with logistics and warehouse teams to ensure timely dispatch and delivery of orders.</li><li>Track sales targets and report on performance metrics weekly/monthly.</li><li>Manage client databases and assist in client relationship management (CRM).</li><li>Assist in planning and organizing trade shows, exhibitions, and in-store promotions.</li><li>Handle after-sales support and resolve any client issues or complaints in coordination with relevant departments.</li></ul>Qualifications and Skills:<ul><li>Bachelor's degree in Business Administration, Marketing, or related field.</li><li>Minimum 2&ndash;4 years of experience in sales coordination, preferably in the perfume, cosmetics, or FMCG sector.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint); experience with ERP/CRM systems is a plus.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and time-management abilities.</li><li>Ability to work in a fast-paced environment and handle multiple tasks.</li><li>Fluent in English; Arabic or other language proficiency is a plus.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthApplication Question(s):<ul><li>Current Salary</li><li>Expected Salary</li><li>Are you open to operate from 8am to 6pm? Monday to Saturday?</li></ul>Experience:<ul><li>Fragrance and Perfumes: 1 year (Required)</li></ul>Location:<ul><li>Sharjah (Required)</li></ul>

SBK Real Estate

Responsibilities:1. To keep the daily, weekly, monthly and annual work reports of the department, to put into place an efficient tracing system for follow up and to remind the Facilities manager of follow up dates2. To be thoroughly familiar with all spare-parts requirements and specifications of all equipment installed in the residential and commercial buildings.3. Assist facilities staff in locating parts, supplies, and materials.4. To coordinate, issue and compile preventative maintenance schedules as per requirements and procedures5. To regularly liaise with the FM Supervisor, technicians and team members in regards to pending maintenance requests and to monitor the FM Software to ensure that reported maintenance requests which have been action.6. Create work orders for all complaints/request received from customers.7. Must provide administrative support to the Facilities Manager and the Facilities organization, manage office functions including: Work Order coordination, Security badge and access assignments, database management, daily office operations, maintaining office records, and providing general support services for the divisional staff.8. To take notes during team/departmental meetings, prepare minutes and reports as &amp; when requested9. Prepare and maintain RFP's, bid information, and other contract documents.Requirements:1. The ideal candidate should have:2. Minimum 1-year experience as Maintenance Coordinator or similar role3. Ability to communicate professionally, verbally, and in written form with internal and external customers.4. Able to handle efficient relationship with suppliers5. Strong knowledge of engineering terminology, planning and stock management6. Proficient in MS Office and Multi-Tasking SkillJob Types: Full-time, PermanentPay: AED2,500.00 - AED3,000.00 per month

Facilities Coordinator

Sunny Wellness

About Us: We are a leading wellness and beauty center, committed to providing exceptional services to our clients. We are looking for a motivated and professional Client Coordinator &amp; Sales representative to join our team.Key Responsibilities:<ul><li>Manage client interactions via phone, email, and in-person professionally.</li><li>Handle client appointments, inquiries, and follow-ups efficiently.</li><li>Answer to all inquires of the clients, calls follow up</li><li>work closely with Therapists, Drs and nurses to arrange Appointments</li><li>Make sure all areas are clean, net and ready for any treatment</li><li>handle VIP clients and treat them specially with our existing clients</li><li>Highlight all the points to the mangement</li><li>Track all the complaints and solve it accordignly</li><li>Promote and sell clinic and services to clients.</li><li>Maintain and update client records in the system.</li><li>Ensure excellent customer service and client satisfaction.</li><li>Support sales initiatives and help achieve monthly targets.</li></ul>Requirements:<ul><li>Minimum 2 years of experience in a medical clinic, wellness center, or Cosmetic center (hospital experience is not applicable).</li><li>Proven experience in sales and client relationship management.</li><li>Strong communication and interpersonal skills.</li><li>Professional phone etiquette and client handling skills.</li><li>Ability to follow up with clients and maintain long-term relationships.</li><li>Goal-oriented with a proactive approach to sales and service.</li></ul>Preferred Skills:<ul><li>Knowledge of wellness and medica; industry services.</li><li>Ability to handle multiple clients and tasks efficiently.</li><li>Strong organizational skills and attention to detail.</li></ul>Job Type: Full-timePay: AED6,000.00 - AED7,000.00 per monthExpected Start Date: 01/01/2026

Arabic Female Sales & Client Coordinator

BCC Group International

Job Summary:The Transport Coordinator is responsible for planning, organizing, and coordinating the daily transportation operations to ensure efficient, safe, and timely measures. The role involves managing drivers, vehicles, routes, and ensuring compliance with company policies and transport regulations.Key Responsibilities:<ul><li>Plan and schedule transport routes and deliveries to optimize time and costs.</li><li>Coordinate daily vehicle assignments and ensure proper utilization of the fleet.</li><li>Monitor vehicle movements, fuel consumption, and maintenance schedules.</li><li>Communicate with drivers to ensure timely dispatch and resolve operational issues.</li><li>Maintain accurate transport records (trip sheets, delivery logs, maintenance reports, etc.).</li><li>Liaise with suppliers, customers, and internal departments to meet timelines.</li><li>Ensure compliance with safety, legal, and environmental regulations.</li><li>Manage driver rosters, performance, and discipline where necessary.</li><li>Handle transport-related documentation such as permits, insurance, and registration renewals.</li><li>Identify areas for improvement in transport efficiency and cost control.</li></ul>Qualifications and Experience:<ul><li>Minimum of 2&ndash;5 years of experience in transportation coordination.</li><li>Strong knowledge of fleet management and transport operations.</li><li>Proficiency in MS Office and logistics/transport management software (e.g., SAP, TMS).</li><li>Familiarity with transport laws and safety regulations.</li></ul>Skills and Competencies:<ul><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and time-management abilities.</li><li>Problem-solving and decision-making skills.</li><li>Ability to work under pressure and handle multiple tasks.</li><li>Attention to detail and accuracy.</li><li>Team player with leadership potential.</li></ul>Only people who are available to join immediately apply for the role.Job Types: Full-time, PermanentJob Types: Full-time, PermanentPay: AED3,000.00 - AED3,500.00 per month

Transport In charge with Driving License

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