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maintenance programme engineer

Airbus

<div>
 
 
 
 Job Description:
 
 
 
 
 Maintenance Programme Engineer
 
 
 
 
 
 
 
 
 About us
 
 
 
 
 
 The maintenance &amp; Services team ( in customer services) is based in Toulouse (France), Hamburg &amp; Bremen (Germany), Getafe (Spain) Filton (UK), Mobile (US), Beijing (China), Kuala Lumpur (Malaysia), and Bangalore (India). Our main missions are:
 
 
 
 
 
 <ul>
 <li>
 
 Retrofit Solutions: Deliver and Support added value Retrofit solution packages to maintain continued aircraft airworthiness and improve Customers Operations &amp; profitability
 
 </li>
 <li>
 
 Maintenance Program Engineering: Deliver customer value through an array of services (from business development to the preparation of Planned Maintenance Service products, maintenance program optimization exercises and Parking &amp; Storage)
 
 </li>
 <li>
 
 Scheduled Maintenance Services: Support the operation and maintenance of all Airbus aircraft and all customers worldwide, from development of initial requirements to deviation management and optimization of maintenance tasks.
 
 </li>
 <li>
 
 GSE Engineering: Engineering activities related to GSE &amp; Tools (including Design, Services, Manufacturing Engineering &amp; Front desk) for all Airbus aircraft and all customers worldwide
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Description of Scheduled Maintenance Services
 
 
 
 
 
 
 
 
 Within Airbus Customers Services, the Maintenance Program Optimization and Services team is responsible for delivering customer value through an array of services (from business development to the preparation of Planned Maintenance Service products, maintenance program optimization exercises and Parking &amp; Storage). We also support the operation and maintenance of all Airbus aircraft and all customers worldwide, from development of initial requirements to deviation management and optimization of maintenance tasks, through Scheduled Maintenance Services
 
 
 
 
 
 
 
 
 
 
 
 Job Description : Maintenance Program Engineer
 
 
 
 
 
 
 
 
 If you want to join the next era of significant value creation for our customers (by increasing the operational availability and Direct Maintenance Cost reduction), come and build the future with us. We are hiring a Maintenance Program Engineer for our Bengaluru team. If you are proficient in Schedule Maintenance Programs (MSG-3, MRBR, ALS, MPD), have good knowledge and understanding of EASA Part-M , Part 145 regulations, and have work experience in Airlines/MRO ( Maintenance or technical support teams) this is for you.
 
 
 
 
 
 
 
 In an rea of continuous innovation driven by digitalization, we are looking for someone willing to have a strong Customer interface to deliver Scheduled Maintenance Services according to contractual agreements. You will be responsible for the development, management and delivery of Scheduled Maintenance Services of your customers (Airpl@n offer) and tasks escalation exercise for Airlines accounts.
 
 
 
 
 
 
 
 As a Maintenance Program Engineer, the jobholder is in charge of the following activities.
 
 
 
 
 
 
 
 MAIN ACTIVITIES - MAINTENANCE &amp; SERVICES
 
 
 
 
 
 <ul>
 <li>
 
 Assist in the production of Scheduled Maintenance Services, covering all Airbus A/C program
 
 </li>
 <li>
 
 Perform technical evaluation to justify change in the interval of scheduled maintenance tasks by analyzing scheduled and non scheduled maintenance data from the operators, and by studying the operators in service/design issues.
 
 </li>
 <li>
 
 Perform technical evaluation to justify change in the interval of scheduled maintenance tasks.
 
 </li>
 <li>
 
 Managing a portfolio of customers covering all Airbus A/C programs (eg: A320FAM, A330, A380, ..), taking the necessary actions, in a multi-cultural environment, to deliver all scheduled maintenance services, on cost, on time &amp; on quality.
 
 </li>
 <li>
 
 Agile/pro-active behavior, ensuring proper End to End project management to answer customers needs (using new IT capabilities)
 
 </li>
 <li>
 
 Ensuring that airlines maintenance programmes/planning deliverables are performed in accordance with customer's expectations. (Airbus CAMO (Continuing Airworthiness Management Organization), Airpl@n customers)
 
 </li>
 <li>
 
 May be required to manage dedicated airline assistance for maintenance programme, planning evaluation and Parking &amp; Storage.
 
 </li>
 <li>
 
 Improving Customer satisfaction and management of each customer account by various communication means (teleconferences, webex, emails and meetings)
 
 </li>
 <li>
 
 Be flexible to travel frequently everywhere for a duration of 1 week (in average)
 
 </li>
 <li>
 
 Contributing or leading Technical Data improvement/transformation project as Technical Data Aircraft System - Business Operations representative.
 
 </li>
 <li>
 
 This role will involve some business trips and as such you must be able to travel accordinglyDevelop the Aircraft initial maintenance programme for all Airbus aircraft programme
 
 </li>
 </ul>
 
 
 
 
 
 IT tool development
 
 
 <ul>
 <li>
 
 Analyze current way of working and processes for areas of improvement
 
 </li>
 <li>
 
 Identify action items that can be transformed into IT requirements
 
 </li>
 <li>
 
 Develop tools/applications with support of the Digital Services department
 
 </li>
 <li>
 
 Act as a focal point for any project initiated within the department aiming at innovation/automation.
 
 </li>
 </ul>
 
 
 
 
 
 Project management
 
 
 <ul>
 <li>
 
 Contribute/lead any projects initiated either locally or from the central team in Europe aimed at business/process improvement.
 
 </li>
 </ul>
 
 
 
 
 
 Values
 
 
 <ul>
 <li>
 
 Develop and maintain a collaborative working environment across organizations, by fostering engagement, active listening, developing team spirit, establishing feedback culture, establishing a trustful environment
 
 </li>
 <li>
 
 Propose and develop innovation and digitalisation initiatives with respect to general interests of the Company
 
 </li>
 <li>
 
 Support a value driven organization and work process and execution should reflect AIRBUS values and policies.
 
 </li>
 <li>
 
 Report any (potential) safety issue or (potential) safety event that is detected in the frame of the day to day activity
 
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 Aircraft Maintenance Engineering (AME) degree or Aeronautical / Mechanical Engineering Degree with knowledge/exposure to Aircraft Maintenance domain. 3 to 5 years of experience in relevant roles (with engineering degree) or 2 years of certifying experience (licensed AME B1 or B2 or Cat A) or 4 to 5 years of experience (non licensed AME).
 
 
 
 
 Professional and behavioral skills
 
 
 
 
 
 <ul>
 <li>
 
 Advanced Communication and Presentation skills, both oral and written
 
 </li>
 <li>
 
 Good Stakeholder management skills
 
 </li>
 <li>
 
 Customers centric, - Good coordination and relational skills to deal directly with Customers
 
 </li>
 <li>
 
 Good listener, pro-active and innovative attitude
 
 </li>
 <li>
 
 Collaboration
 
 </li>
 <li>
 
 Adaptable in a changing and demanding environment
 
 </li>
 <li>
 
 Team Player
 
 </li>
 <li>
 
 Fluency in English Language (L, R , W) Mandatory
 
 </li>
 </ul>
 
 
 
 
 
 Technical skills
 
 
 <ul>
 <li>
 
 General knowledge of Aircraft systems and/or structure - mandatory
 
 </li>
 <li>
 
 Airline operations (desired) and knowledge of Aircraft technical literature - mandatory
 
 </li>
 <li>
 
 Experience in maintenance program preparation in planning/technical services department of an airline - preferred
 
 </li>
 <li>
 
 Knowledge about the Schedule Maintenance Program/planning activities and processes (MSG3, MRBR, ALS, MPD) -
 
 mandatory and a minimum
 
 of 3 years in Operator Maintenance Programme creation and maintenance planning management - desired
 
 </li>
 <li>
 
 Experience in Direct Maintenance Costs reductions projects - desired
 
 </li>
 <li>
 
 Knowledge of EASA Part-M regulation , Airlines/MRO center (Maintenance Repair and Overhaul) -part M /145 - -
 
 desired, not mandatory.
 
 
 </li>
 <li>
 
 Overview ATA chapters - mandatory
 
 </li>
 </ul>
 
 
 
 
 
 
 
 This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company&rsquo;s success, reputation and sustainable growth.
 
 
 
 
 
 
 
 
 
 
 Job Disclaimer &amp; Notifications:
 
 
 
 
 
 
 
 We bring to the notice of all concerned that Airbus India Pvt. Ltd (hereinafter referred to as "AIG") follows a fair and merit-based employee selection and recruitment practice. Airbus India does not:
 
 
 ● Send job offers from free email services including but not limited to Gmail, Rediffmail, Yahoo mail, Hotmail and others
 
 
 ● Authorize anyone to either collect money or arrive at any monetary arrangement in return for a job at AIG
 
 
 ● Charge / accept any form of consideration or security deposit from job seekers and applicants AIRBUS during any stage of the selection and/ or recruitment process
 
 
 ● Request for your credit card number or bank account number It has come to our attention that fake job offers under the aegis of Airbus India or Airbus Group India Pvt. Ltd. have been circulated by unauthorised personnel. On receipt of an interview call for any job at AIG, the candidate may take some measures such as visiting the official website or career site of Airbus
 
 
 to get the contact details to enquire with the Human Resources department of Airbus India regarding such jobs and/or the interview details and any other relevant information For further information on Airbus India Careers, please click here.
 
 
 Please check www.airbus.com to get the contact details and enquire with the company to confirm if any information that you have received is genuine; do not respond to any fraudulent communication. AIG will not be responsible to anyone acting on an employment offer not directly made by Airbus India Pvt Ltd. anyone making an employment offer in return for money
 
 
 or other type of gain is not authorized by AIG and is not offering an approved job. AIG reserves the right to take legal action, including criminal action, against such individuals/entities
 
 
 
 
 
 
 **Airbus is proud to be an equal opportunity employer and is committed to creating an inclusive and diverse work environment. AI selects job applicants (internal and external) on the basis of suitability for the job, and irrespective of gender, marital status, age, sexual orientation, gender identity or expression, nationality, religion, ethnicity or differently abled/ (dis)ability.
 
 
</div>

Maintenance Programme Engineer

Capgemini

<div>
 
 Job Description
 
 
 
 Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.
 
 
 <ul>
 <li>
 Applies scientific methods to analyse and solve software engineering problems.
 </li>
 <li>
 He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.
 </li>
 <li>
 His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.
 </li>
 <li>
 The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.
 </li>
 <li>
 The software engineer collaborates and acts as team player with other software engineers and stakeholders.
 
 
 </li>
 </ul>
 Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.
 
 
 
 Job Description - Grade Specific
 
 
 
 Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules.
</div>

Front End Developer

Tata Advanced Systems Limited

<div>
 
 
 
 Production Planning Engineer
 
 
 
 
 
 
 
 
 Department:
 
 Engineering &amp; Planning ( PPCES )
 
 
 
 Coordinates With:
 
 Production, QA, Technical Services, and Supply Chain
 
 
 
 
 
 
 Objective:
 
 
 
 To plan and monitor daily and weekly maintenance activities, ensuring optimal manpower and resource utilization for efficient execution.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ol>
 <li>
 Prepare daily/weekly plans and task dashboards.
 </li>
 <li>
 Calculate man-hours and support manpower resource allocation.
 </li>
 <li>
 Conduct daily coordination meetings with stakeholders.
 </li>
 <li>
 Issue and control task cards and ERP-linked work orders.
 </li>
 <li>
 To make sure pre-loads are checked and confirmed as per tasks assigned.
 </li>
 </ol>
 
 
 
 
 
 Deliverables:
 
 
 <ul>
 <li>
 Daily &amp; Weekly Maintenance Plans
 </li>
 <li>
 Task Dashboards
 </li>
 <li>
 Resource Utilization Reports
 </li>
 <li>
 Controlled Task Cards
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Education: B.E/AME
 </li>
 <li>
 Experience: 2&ndash;6 years in production planning (ERP experience preferred)
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Strong planning and execution skills
 </li>
 <li>
 ERP and data management proficiency
 </li>
 <li>
 Ability to coordinate across departments
 </li>
 </ul>
 
 
</div>

Production Planning Engineer

Sabre Corporation

<div>
 Service and Support General Job Description (MUST BE EDITED FOR SPECIFIC JOB POSTING):
 
 
 Team Description
 
 
 The service and support team maintains direct contact with customers pre-sale or post-sales or both.
 
 
 
 Role And Responsibilities
 
 
 
 <ul>
 <li>
 Customer service includes communication via telephone, email, chat or through other social media platforms
 </li>
 <li>
 Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
 </li>
 <li>
 Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
 </li>
 <li>
 Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures
 </li>
 <li>
 Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products
 </li>
 <li>
 Interact with customer and functional organizations to develop specifications for content of courses
 </li>
 <li>
 Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services
 </li>
 <li>
 Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines:
 </li>
 <ul>
 <li>
 product support specialist
 </li>
 <li>
 product support analyst
 </li>
 <li>
 systems integration engineer
 </li>
 <li>
 technical support
 </li>
 <li>
 customer service
 </li>
 <li>
 customer training
 </li>
 <li>
 sales support
 
 </li>
 </ul>
 </ul>
 
 Qualifications And Education Requirements
 
 
 
 <ul>
 <li>
 Minimum High School diploma, University student or graduate. Technical experience strongly desired
 </li>
 <li>
 Demonstrates good time management and priority setting skills
 </li>
 <li>
 Demonstrates effective teamwork skills
 </li>
 <li>
 Demonstrates ability to work under pressure and handling complexity
 </li>
 <li>
 Proficient English and Spanish written and oral communication skills
 </li>
 <li>
 Must be organized, able to multi-task and work in all areas as needed
 </li>
 <li>
 Proven analytical and troubleshooting skills
 </li>
 <li>
 Excellent customer service skills
 </li>
 <li>
 Travel Industry background is desired.
 </li>
 <li>
 Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)
 </li>
 <li>
 ITIL/ XML/ SQL/ API Programming
 </li>
 <li>
 Experience using Salesforce CRM tool
 
 
 </li>
 </ul>
</div>

Product Support Analyst I

ICON plc

<div>
 CDC II _ Office Based _ Hybrid
 
 
 ICON plc is a world-leading healthcare intelligence and clinical research organization. We&rsquo;re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
 
 
 We are currently seeking a Clinical Data Coordinator II to join our diverse and dynamic team. As a Clinical Data Coordinator II at ICON, you will play a pivotal role in designing and analyzing clinical trials, interpreting complex medical data, and contributing to the advancement of inNvative treatments and therapies.
 
 
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Assist Data Management Study Lead in maintenance of eCRF, Data Validation Specifications, and Study Specific Procedures.
 </li>
 <li>
 Manage clinical and third-party data reconciliation based on edit specifications and data review plans.
 </li>
 <li>
 Tracks and communicates status of study and task metrics to clinical data scientist, project team, and functional management.
 </li>
 <li>
 Address data related questions and recommend potential solutions.
 </li>
 <li>
 Identify root cause to systematically resolve data issues.
 
 
 </li>
 </ul>
 
 Your profile
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field, such as Life Sciences or Healthcare.
 </li>
 <li>
 Intermediate kNwledge of clinical data management within the pharmaceutical or biotechNlogy industry.
 </li>
 <li>
 Familiarity with data management software and systems (e.g., Medidata, Oracle RDC, or similar).
 </li>
 <li>
 Strong attention to detail and the ability to work effectively in a fast-paced environment.
 </li>
 <li>
 Excellent communication skills and the ability to collaborate with cross-functional teams.
 </li>
 <li>
 KNwledge of regulatory guidelines and standards (e.g., ICH-GCP) is a plus.
 
 
 </li>
 </ul>
 
 What ICON Can Offer You
 
 
 
 Our success depends on the quality of our people. That&rsquo;s why we&rsquo;ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
 
 
 In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
 
 
 
 Our Benefits Examples Include
 
 
 
 <ul>
 <li>
 Various annual leave entitlements
 </li>
 <li>
 A range of health insurance offerings to suit you and your family&rsquo;s needs.
 </li>
 <li>
 Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
 </li>
 <li>
 Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family&rsquo;s well-being.
 </li>
 <li>
 Life assurance
 </li>
 <li>
 Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
 
 
 </li>
 </ul>
 Visit our careers site to read more about the benefits ICON offers.
 
 
 At ICON, inclusion &amp; belonging are fundamental to our culture and values. We&rsquo;re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
 
 
 If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
 
 
 Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless &ndash; there&rsquo;s every chance you&rsquo;re exactly what we&rsquo;re looking for here at ICON whether it is for this or other roles.
 
 
 Are you a current ICON Employee? Please click here to apply
</div>

Senior CDC/CDC II

Sansera Engineering Limited

<div>
 
 Are you passionate about quality control and engineering in the aerospace industry? Do you thrive in a fast-paced, dynamic work environment? If so, we have the perfect opportunity for you!
 
 
 Job Title: Quality Engineer - Quality Engineering Aero
 
 
 As a Quality Engineer specializing in Quality Engineering Aero, you will be responsible for ensuring the highest level of quality in our aerospace engineering processes and products. You will play a critical role in ensuring that our aerospace components and systems meet the strict quality standards and regulatory requirements demanded by the industry.
 
 
 Key Responsibilities:
 
 
 1. Develop and implement quality control processes and procedures specific to aerospace engineering.
 
 2. Perform thorough inspections and tests on aerospace components and systems to identify any defects or non-conformances.
 
 3. Analyze quality data and metrics to identify trends and areas for improvement, and develop action plans to address any issues.
 
 4. Collaborate with cross-functional teams, including engineering, manufacturing, and supply chain, to resolve quality issues and improve processes.
 
 5. Participate in the design and development of aerospace components and systems, providing input on quality requirements and specifications.
 
 6. Serve as a subject matter expert on aerospace quality standards and regulations, staying up to date on industry developments and best practices.
 
 
 Qualifications:
 
 
 - Bachelor's degree in Engineering or related field.
 
 - Solid understanding of quality engineering principles and practices, with specific experience in the aerospace industry preferred.
 
 - Knowledge of aerospace quality standards and regulations, such as AS9100 and ISO 9001.
 
 - Strong analytical and problem-solving skills, with the ability to interpret complex technical data.
 
 - Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
 
 - Quality certifications, such as Six Sigma or Certified Quality Engineer, are a plus.
 
 
 If you are ready to take on a challenging and rewarding role in the aerospace industry, and have a passion for driving quality and excellence, we encourage you to apply for the position of Quality Engineer - Quality Engineering Aero. Join our team and help us continue to push the boundaries of aerospace engineering and innovation!
 
</div>

Quality Engineer -Quality Engineering Aero

Withum

<div>
 
 Withum is a place where talent thrives - where who you are matters. It&rsquo;s a place of endless
 
 
 opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals
 
 
 exponential results. Withum empowers clients and our professional staff with innovative tools
 
 
 and solutions to address their accounting, tax and overall business management and operational
 
 
 needs. As a US nationally ranked Top 25 firm, we recruit only the best and brightest people with a
 
 
 genuine passion for the business.
 
 
 
 
 
 The Innovation team is seeking a Lead Product Engineer based out of our Bangalore Office
 
 
 location. The Senior Engineer is responsible for driving the technical strategy and vision for the
 
 
 team, valuing simplicity and willing to challenge technical constraints and procedures to achieve
 
 
 Agile design. A good Senior Engineer is keen to get their hands dirty, actively helping the team
 
 
 solve the biggest problems. This individual is an executor as well as the visionary force behind the
 
 
 technical solution. They are responsible to ensure the technical implementation is in compliant
 
 
 with the Architecture solution.
 
 
 
 
 
 Withum has become synonymous with teamwork and client service excellence. The cornerstone
 
 
 of our success can truly be accredited to the dedicated professionals who work here every day,
 
 
 easy to work with a sense of purpose and caring for their co-workers and whose mission is to help
 
 
 our clients grow and thrive. But our commitment goes beyond our clients as we continue to live
 
 
 the Withum Way, promoting personal and professional growth for all team members, clients, and
 
 
 surrounding communities.
 
 
 
 
 
 
 How You'll Spend Your Time:
 
 
 
 
 
 
 &bull; Overseeing 24/7 Support Operations: Manage day-to-day product support activities to ensure
 
 
 continuous, high-quality support coverage around the clock. This includes scheduling and
 
 
 supervising a team that operates in shifts to provide seamless support for users globally.
 
 
 
 
 
 &bull; Incident &amp; Problem Management: Monitor incoming support tickets via the IT Service
 
 
 Management system (e.g., ServiceNow) and ensure timely triage, assignment, and resolution of
 
 
 incidents. Coordinate root cause analysis for critical or recurring issues and drive problem
 
 
 management efforts to prevent future incidents, in line with ITIL best practices.
 
 
 
 
 
 &bull; Team Leadership &amp; Mentoring: Lead a team of support engineers and specialists, providing
 
 
 guidance, training, and performance management. Foster a culture of excellence, accountability,
 
 
 and continuous improvement within the support team. Encourage knowledge sharing and
 
 
 professional development to build a high-performing support unit.
 
 
 
 
 
 &bull; Vendor Coordination: Collaborate with third-party Application Development vendors and
 
 
 service providers involved in product support. Escalate issues to vendor support as needed and
 
 
 ensure vendors meet their service obligations and Service Level Agreements (SLAs). Maintain
 
 
 clear communication and strong relationships with vendors to expedite problem resolution.
 
 
 
 
 
 &bull; ServiceNow Administration: Leverage the ServiceNow platform to track incidents, changes, and
 
 
 service requests. Ensure the support team follows best practices in ticket documentation,
 
 
 categorization, and closure.
 
 
 
 
 
 &bull; SLA Monitoring &amp; Reporting: Define and monitor Key Performance Indicators (KPIs) and SLAs for
 
 
 support (e.g., first response time, mean time to resolution, system uptime). Regularly report on
 
 
 support metrics and trends to stakeholders, using data to identify areas for improvement and to
 
 
 recognize outstanding performance.
 
 
 
 
 
 &bull; Process Improvement: Develop, document, and refine support processes and Standard
 
 
 Operating Procedures (SOPs) in line with ITIL or similar frameworks. Implement improvements
 
 
 such as faster escalation protocols, a robust knowledge base for common issues, and feedback
 
 
 loops with the development team to influence product quality and reliability.
 
 
 
 
 
 &bull; Collaboration with Product Teams: Work closely with Innovation product development teams to
 
 
 stay informed about new releases, features, and changes. Ensure the support team is prepared
 
 
 (through training or updated documentation) to support new product updates.
 
 
 
 
 
 &bull; Stakeholder Communication: Act as a point of escalation for major incidents or high-priority
 
 
 client issues. Communicate clearly and professionally with internal stakeholders (and clients, if
 
 
 applicable) during incidents, providing regular status updates and post-incident reports. Manage
 
 
 expectations and maintain confidence through effective communication during outages or service
 
 
 disruptions.
 
 
 
 
 
 &bull; Knowledge Management: Oversee the creation and maintenance of support documentation,
 
 
 RACI charts, FAQs, and a knowledge base. Ensure the support team documents solutions for
 
 
 known issues and that this knowledge is easily accessible to team members and end-users.
 
 
 Promote self-service where possible by publishing helpful articles or automated troubleshooting
 
 
 guides.
 
 
 
 
 
 &bull; Continuous Learning &amp; Training: Stay up to date with the latest trends in IT support, customer
 
 
 service, and ITSM technologies. Conduct regular training sessions or drills for the support team
 
 
 (e.g., on new ServiceNow features, security practices, or updated support processes).
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 
 &bull; Required Education Level: Bachelor&rsquo;s degree or higher required in Computer Science,
 
 
 Information Technology, Management Information Systems, or equivalent experience.
 
 
 &bull; Required Years of Experience: 8-10 years&rsquo; experience preferred (Product support &amp; IT
 
 
 Experience will not be considered)
 
 
 &bull; Microsoft Azure &amp; Power Apps certification
 
 
 &bull; Experience with Azure Development such as Azure Functions, Logic Apps, Application
 
 
 Services
 
 
 &bull; Work in an agile environment and participate in all agile ceremonies.
 
 
 &bull; Strong personal and communication skills both written and verbal; ability to develop
 
 
 relationships with all stakeholders.
 
 
 &bull; Exhibits willingness to try new ideas, even when different that status quo.
 
 
 &bull; Excellent attention to detail; ability to multitask and adapt to shifting needs and priorities.
 
 
 &bull; Able to learn and adapt to new and complex procedures quickly.
 
 
 &bull; Promotes team health, spirit, and camaraderie.
 
 
 &bull; Complete timely, work items and document project deliverables, and test completed
 
 
 deliverables to ensure effective deployment and usability.
 
 
 &bull; Drives alignment and consensus across interdependent teams and assists Tech Lead in
 
 
 complex technical solutions to problems.
 
 
 &bull; Shift Structure: Rotational shifts to support 24&times;7 operations.
 
 
 
 
 
 Website: www.withum.com
 
 
 Withum will not discriminate against any employee or applicant for employment because of race,
 
 
 color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic
 
 
 information, disability or because he or she is a protected veteran
 
</div>

Lead Engineer I- Innovation - Admin

Explore 102+ Maintenance programme engineer in Bangalore Jobs In Bangalore Jobs In Mangaluru India this November. Find roles across top companies and apply now to boost your career.