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manager ccu shift management

Qiddiya | القدية

<div>
 Qiddiya Investment Company is on the lookout for a dedicated Manager - CCU Shift Manager to oversee the Control and Command Unit operations within our dynamic environment. This position is critical for ensuring that all operational protocols are executed efficiently and effectively during assigned shifts, focusing on safety, communication, and operational excellence.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage and supervise the Control and Command Unit (CCU) operations during assigned shifts, ensuring effective communication and coordination among all teams
 </li>
 <li>
 Monitor real-time operations and incident responses, ensuring that operational activities are executed in accordance with safety protocols and standards
 </li>
 <li>
 Lead and direct shift personnel, fostering a team-oriented environment that encourages collaboration and continuous improvement
 </li>
 <li>
 Coordinate communication with external and internal stakeholders, ensuring that all relevant information is efficiently shared and that operations run smoothly
 </li>
 <li>
 Implement and enforce operational procedures, policies, and best practices to optimize performance and maintain compliance with regulatory standards
 </li>
 <li>
 Conduct risk assessments and develop contingency plans to mitigate operational disruptions and emergencies
 </li>
 <li>
 Maintain accurate and up-to-date records of all operations and incidents, generating reports for management review as needed
 </li>
 <li>
 Provide guidance, training, and mentorship to shift staff, promoting their professional development and enhancing team performance
 </li>
 <li>
 Manage incident investigations and root cause analyses to identify improvement opportunities and implement corrective actions
 </li>
 <li>
 Stay current with industry regulations and best practices, integrating relevant updates into CCU operations
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Operations Management, or a related field
 </li>
 <li>
 5+ years of experience in operations management, preferably in a control or command environment
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Offering a comprehensive compensation and benefits package.
</div>

Manager - CCU Shift Management

Qiddiya Investment Company

<div>Qiddiya Investment Company is on the lookout for a dedicated Manager - CCU Shift Manager to oversee the Control and Command Unit operations within our dynamic environment. This position is critical for ensuring that all operational protocols are executed efficiently and effectively during assigned shifts, focusing on safety, communication, and operational excellence.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Manage and supervise the Control and Command Unit (CCU) operations during assigned shifts, ensuring effective communication and coordination among all teams.</li>
<li>Monitor real-time operations and incident responses, ensuring that operational activities are executed in accordance with safety protocols and standards.</li>
<li>Lead and direct shift personnel, fostering a team-oriented environment that encourages collaboration and continuous improvement.</li>
<li>Coordinate communication with external and internal stakeholders, ensuring that all relevant information is efficiently shared and that operations run smoothly.</li>
<li>Implement and enforce operational procedures, policies, and best practices to optimize performance and maintain compliance with regulatory standards.</li>
<li>Conduct risk assessments and develop contingency plans to mitigate operational disruptions and emergencies.</li>
<li>Maintain accurate and up-to-date records of all operations and incidents, generating reports for management review as needed.</li>
<li>Provide guidance, training, and mentorship to shift staff, promoting their professional development and enhancing team performance.</li>
<li>Manage incident investigations and root cause analyses to identify improvement opportunities and implement corrective actions.</li>
<li>Stay current with industry regulations and best practices, integrating relevant updates into CCU operations.</li>
</ul>Requirements<ul>
<li>
Bachelor's degree in Business Administration, Operations Management, or a related field.</li>
<li>5+ years of experience in operations management, preferably in a control or command environment</li>
</ul>
Benefits
Offering a comprehensive compensation and benefits package.</div>

<div>Qiddiya Investment Company is seeking a dedicated and experienced Senior Specialist - CCU Operator to manage the operations of our Central Control Unit. This position is crucial to ensuring the safety and efficiency of our systems. You will be responsible for overseeing real-time operations, maintaining system integrity, and ensuring compliance with all operational procedures.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Monitor and control operations within the Central Control Unit to ensure optimal performance.</li>
<li>Respond to system alerts and emergencies with prompt and decisive actions.</li>
<li>Collaborate with operational teams to ensure effective workflow and communication.</li>
<li>Conduct regular maintenance and inspections of CCU equipment to prevent downtime.</li>
<li>Implement and maintain protocols for data management, system checks, and incident response.</li>
<li>Train and mentor junior operators on best practices and operational procedures.</li>
<li>Perform data analysis to support continuous improvement initiatives.</li>
<li>Maintain accurate documentation of operational activities and incidents.</li>
<li>Work closely with technical teams to troubleshoot and resolve real-time operational issues.</li>
</ul>Requirements<ul>
<li>
Bachelor's degree in Engineering, Computer Science, or related field.</li>
<li>3+ years of experience in control room or operations management.</li>
<li>Strong knowledge of CCU systems and operational protocols.</li>
<li>Excellent problem-solving skills and the ability to work under pressure.</li>
<li>Proficient in monitoring and control software tools.</li>
<li>Effective communication and interpersonal skills.</li>
<li>Attention to detail and a commitment to safety standards.</li>
<li>Ability to work in shifts and respond to on-call situations as needed.</li>
</ul>
Benefits
Offering a comprehensive compensation and benefits package.</div>

Senior Specialist - CCU Operator

Apparel Group

<div>
 
 Job Description
 
 
 
 POSITION OBJECTIVE The Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.
 
 
 Key Responsibilities
 
 
 People Management
 
 
 <ul>
 <li>
 Leads by example and demonstrates the importance of treating every team member and guest with respect
 </li>
 <li>
 Reacts immediately to issues requiring attention during the shift
 </li>
 <li>
 Provides ongoing, specific direction to team members
 </li>
 <li>
 Encourages an exciting and fun work environment while motivating team members to meet goals
 </li>
 <li>
 Trains, orientates and monitors new team members
 </li>
 <li>
 Reports to Store Manager on team member performance (positive or negative)
 </li>
 <li>
 Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership Hospitality Management
 </li>
 <li>
 Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team members
 </li>
 <li>
 Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
 </li>
 <li>
 Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations Operations Management
 </li>
 <li>
 Complies with and enforces all Tim Hortons operating standards
 </li>
 <li>
 Ensures that all product and packaging is properly merchandised and stocked
 </li>
 <li>
 Responsible for shift cash procedures
 </li>
 <li>
 Maintains operational efficiency through use of the work schedule
 </li>
 <li>
 Supervises team members to ensure primary and secondary duties are completed
 </li>
 <li>
 Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
 </li>
 <li>
 Keeps current on all new information (i.e., new product launched, promos and discount schemes)
 </li>
 <li>
 Assists the Store Manager in driving sales and transactions during their shift
 </li>
 <li>
 Completes all required shift documentation (e.g. records waste, mgr. walk thru, store checklist etc.)
 </li>
 <li>
 Escalates to immediate superior any issues and or problems Health &amp; Safety
 </li>
 <li>
 Knows, understands and follows safe work practices and procedures
 </li>
 <li>
 Uses or wears personal protective equipment or clothing as required
 </li>
 <li>
 Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Store Manager or Area Manager
 </li>
 <li>
 Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
 </li>
 <li>
 Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents Cashiering
 </li>
 <li>
 Supervises and ensures that technical equipment in the stores are in working condition.
 </li>
 <li>
 Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.
 </li>
 <li>
 Receives payment by cash, credit cards, vouchers or automatic debits whenever required
 </li>
 <li>
 Issues receipts, refunds, or change to the customers correctly whenever required
 </li>
 <li>
 Maintains clean &amp; orderly checkout areas
 </li>
 </ul>
</div>

Supervisor

Saudi Entertainment Ventures | SEVEN

<div>
 
 Job Purpose
 
 
 The Shift Supervisor is responsible for managing staff and overseeing operations on the floor during their assigned shift at the attraction. This role ensures that the attraction operates smoothly and efficiently while maintaining the highest standards of guest service. The Shift Supervisor plays a key role in creating a positive guest experience by leading the team, addressing any operational issues promptly, and ensuring that all activities are carried out according to SEVEN&rsquo;s standards and policies.
 
 
 
 
 
 
 
 
 Functional Accountabilities
 
 
 Key Accountability Areas
 
 
 Key Activities
 
 
 Staff Supervision and Management
 
 
 
 
 <ul>
 <li>
 Lead and manage the team during the assigned shift, ensuring that all staff members are performing their duties effectively and adhering to SEVEN&rsquo;s standards.
 </li>
 <li>
 Assign tasks and responsibilities to team members based on operational needs, ensuring optimal coverage and service delivery.
 </li>
 <li>
 Provide on-the-spot training, guidance, and support to staff, ensuring that they have the knowledge and skills required to perform their roles.
 </li>
 </ul>
 
 Operational Oversight
 
 
 
 
 <ul>
 <li>
 Monitor and oversee all operational activities on the floor, including guest services, equipment maintenance, and safety protocols.
 </li>
 <li>
 Ensure that the attraction is clean, well-maintained, and fully operational at all times during the shift.
 </li>
 <li>
 Address any operational issues or guest concerns promptly, escalating to the Attractions Manager if necessary.
 </li>
 </ul>
 
 Guest Service Excellence
 
 <ul>
 <li>
 Ensure that all guests receive high-quality service, with a focus on creating a positive and memorable experience.
 </li>
 <li>
 Handle guest inquiries, complaints, and feedback in a professional and courteous manner, taking appropriate actions to resolve any issues.
 </li>
 <li>
 Promote a culture of guest service excellence among the staff, leading by example and encouraging team members to go above and beyond for guests.
 </li>
 </ul>
 
 Safety and Compliance
 
 <ul>
 <li>
 Enforce safety protocols and ensure that all staff and guests are adhering to SEVEN&rsquo;s safety standards and procedures.
 </li>
 <li>
 Conduct regular checks of equipment and facilities to identify any potential safety hazards or maintenance needs.
 </li>
 <li>
 Ensure that all shift activities comply with local regulations and SEVEN&rsquo;s internal policies.
 </li>
 </ul>
 
 Reporting and Documentation
 
 <ul>
 <li>
 Maintain accurate records of shift activities, including staff attendance, guest interactions, and any incidents or issues that occur.
 </li>
 <li>
 Prepare shift reports for the Attractions Manager, highlighting key operational outcomes, challenges, and recommendations for improvement.
 </li>
 <li>
 Ensure that all documentation is completed accurately and submitted in a timely manner..
 </li>
 </ul>
 
 Guest Experience
 
 <ul>
 <li>
 Ensure all guests receive high-quality service, creating a positive and memorable experience during their visit.
 </li>
 <li>
 Address guest inquiries, complaints, and feedback promptly and professionally, resolving any issues to maintain guest satisfaction.
 </li>
 <li>
 Lead by example to promote a culture of guest service excellence, encouraging staff to exceed expectations and deliver exceptional service.
 </li>
 </ul>
 
 Service Level Standards
 
 <ul>
 <li>
 Adheres to SLS
 </li>
 </ul>
 
 
 
 
 
 
 
 Communications &amp; Working Relationships
 
 
 Key Internal Interactions
 
 <ul>
 <li>
 Attractions Manager
 </li>
 <li>
 Operations Team
 </li>
 <li>
 Maintenance Team
 </li>
 <li>
 Guest Services Team
 </li>
 </ul>
 
 Key External Interactions
 
 <ul>
 <li>
 Guests
 </li>
 <li>
 Vendors (for equipment and supplies)
 </li>
 </ul>
 
 KNOWLEDGE &amp; EXPERIENCE
 
 
 KNOWLEDGE
 
 
 Minimum Qualifications
 
 <ul>
 <li>
 High school diploma or equivalent; additional qualifications in hospitality or management are a plus.
 </li>
 </ul>
 
 Professional Certifications
 
 <ul>
 <li>
 Certification in Hospitality Management or a related field is a plus.
 </li>
 </ul>
 
 EXPERIENCE
 
 
 Required Experience
 
 <ul>
 <li>
 3-5 years of experience in a supervisory role within a guest-facing environment, preferably in the entertainment or hospitality industry.
 </li>
 <li>
 Strong leadership and communication skills, with the ability to manage a team and handle multiple operational tasks simultaneously.
 </li>
 <li>
 A proven track record of delivering excellent guest service and managing guest interactions effectively.
 </li>
 </ul>
 
 PHYSICAL REQUIREMENTS
 
 
 Physical Requirements
 
 <ul>
 <li>
 Ability to work independently, perform manual handling tasks, lift up to 5kg, stand for extended periods, bend, reach, push/pull up to 10kg, with full mobility and no visual or auditory impediments.
 </li>
 </ul>
 
 
</div>

Attractions Shift Supervisor - Riyadh Exit 10 (Alhamra)

Ajwan Group

Job Title: Shift Supervisor Restaurant: GO Crispy Location: Riyadh, Saudi ArabiaPosition Overview: The Shift Supervisor at GO Crispy ensures the smooth and efficient operation of our fast-food outlets during assigned shifts. Reporting to the Assistant Restaurant Manager, this role supervises daily activities, supports team performance, and enhances the guest experience.Key Responsibilities:Shift &amp; Team Management<ul><li>Lead and supervise the restaurant team during assigned shifts.</li><li>Monitor service flow, manage queues, and delegate tasks effectively.</li><li>Coordinate between kitchen and front-of-house staff for smooth operations.</li><li>Ensure compliance with company policies, quality standards, and hygiene practices.</li><li>Guide and coach team members, providing support and feedback as needed.</li><li>Maintain professional staff conduct and adherence to uniform standards.</li></ul>Customer Service &amp; Operations<ul><li>Create a welcoming atmosphere and address guest inquiries professionally.</li><li>Ensure accurate order taking and timely service.</li><li>Uphold food quality and presentation standards.</li><li>Conduct routine checks for cleanliness and health &amp; safety compliance.</li><li>Address operational challenges, customer concerns, and staff issues during shifts.</li><li>Escalate complex issues to management when necessary.</li></ul>Inventory &amp; Cash Management<ul><li>Monitor inventory levels, ensuring adequate supplies and minimizing waste.</li><li>Coordinate timely food preparation and delivery with kitchen staff.</li><li>Handle cash transactions accurately and securely.</li><li>Adhere to proper cash handling procedures.</li></ul>Qualifications &amp; Skills<ul><li>Minimum 2&ndash;4 years of experience in a supervisory or leadership role within the fast food service industry.</li><li>Strong organizational and multitasking skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Customer-focused with a commitment to service excellence.</li><li>Basic knowledge of inventory management, POS systems, and cash handling.</li><li>Ability to remain composed under pressure and make prompt decisions.</li><li>Flexibility to work shifts, weekends, and holidays.</li><li>Familiarity with health, safety, and hygiene regulations.</li></ul>Languages: Fluent in Arabic and EnglishJob Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have in a supervisory role in the food &amp; beverage or quick-service restaurant industry?</li><li>Have you ever managed a team of 10 or more employees?</li><li>Are you familiar with using Point of Sale (POS) systems for order management and cash handling?</li><li>Are you familiar with health and safety regulations in a restaurant environment?</li></ul>

Shift Supervisor

Position: Restaurant ManagerRestaurant : GO Crispy Location: RiyadhIndustry: Food &amp; Beverage (Fast-Food)Job Summary: We are seeking an experienced and motivated Restaurant Manager to oversee all aspects of our Quick Service Restaurant (QSR) operations. The successful candidate will be responsible for ensuring top-quality service, efficient operations, and a high-performing team. This role requires strong leadership, attention to detail, and a passion for delivering outstanding guest experiences in a fast-paced environment.Key Responsibilities Guest Experience &amp; Service Excellence<ul><li>Ensure guests receive exceptional service at all times, maintaining the highest standards of hospitality.</li><li>Address guest complaints and feedback professionally and promptly.</li><li>Continuously improve service quality, ambiance, and cleanliness to enhance the dining experience.</li></ul>Team Leadership &amp; Training<ul><li>Train, and develop restaurant staff to deliver exceptional customer service.</li><li>Provide ongoing coaching, performance evaluations, and professional development opportunities.</li><li>Prepare work schedules, manage shift coverage, and ensure optimal staffing levels.</li></ul>Operational Management<ul><li>Supervise daily restaurant operations, including opening, closing, and shift management.</li><li>Ensure full compliance with health, safety, and hygiene standards.</li><li>Coordinate effectively between the kitchen and front-of-house teams for seamless service delivery.</li></ul>Inventory &amp; Cost Control<ul><li>Monitor inventory levels and manage supplier relationships for timely replenishment.</li><li>Implement cost-control measures to minimize waste and manage labor costs effectively.</li><li>Support menu pricing and budgeting to meet profitability targets.</li></ul>Menu Planning &amp; Promotions<ul><li>Collaborate with the Chef to design menus that align with guest preferences and seasonal offerings.</li><li>Work with the marketing team to plan and execute promotions, special events, and themed nights.</li><li>Review menu performance and provide insights for continuous improvement.</li></ul>Financial Management<ul><li>Prepare and analyze daily, weekly, and monthly performance and financial reports.</li><li>Oversee cash handling and ensure accuracy in all financial transactions.</li><li>Identify sales trends and opportunities to increase revenue and profitability.</li></ul>Marketing &amp; Community Engagement<ul><li>Build strong relationships within the local community to enhance brand visibility.</li><li>Partner with the marketing team on social media initiatives and promotional campaigns.</li><li>Stay informed about market trends and competitor activities to adjust strategies proactively.</li></ul>Requirements<ul><li>Minimum 3&ndash;5 years of experience in restaurant or QSR management.</li><li>Strong leadership, communication, and organizational skills.</li><li>Knowledge of food safety, hygiene, and labor management practices.</li><li>Ability to multitask and work efficiently in a high-volume, fast-paced environment.</li><li>Flexible to work shifts, weekends, and holidays</li><li>Languages: Fluent in Arabic and English</li></ul>Job Type: Full-time

Restaurant Manager

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