Shift Supervisor

Job Title: Shift Supervisor
Restaurant: GO Crispy
Location: Riyadh, Saudi Arabia

Position Overview:
The Shift Supervisor at GO Crispy ensures the smooth and efficient operation of our fast-food outlets during assigned shifts. Reporting to the Assistant Restaurant Manager, this role supervises daily activities, supports team performance, and enhances the guest experience.

Key Responsibilities:

Shift & Team Management

• Lead and supervise the restaurant team during assigned shifts.
• Monitor service flow, manage queues, and delegate tasks effectively.
• Coordinate between kitchen and front-of-house staff for smooth operations.
• Ensure compliance with company policies, quality standards, and hygiene practices.
• Guide and coach team members, providing support and feedback as needed.
• Maintain professional staff conduct and adherence to uniform standards.

Customer Service & Operations

• Create a welcoming atmosphere and address guest inquiries professionally.
• Ensure accurate order taking and timely service.
• Uphold food quality and presentation standards.
• Conduct routine checks for cleanliness and health & safety compliance.
• Address operational challenges, customer concerns, and staff issues during shifts.
• Escalate complex issues to management when necessary.

Inventory & Cash Management

• Monitor inventory levels, ensuring adequate supplies and minimizing waste.
• Coordinate timely food preparation and delivery with kitchen staff.
• Handle cash transactions accurately and securely.
• Adhere to proper cash handling procedures.

Qualifications & Skills

• Minimum 2–4 years of experience in a supervisory or leadership role within the fast food service industry.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Customer-focused with a commitment to service excellence.
• Basic knowledge of inventory management, POS systems, and cash handling.
• Ability to remain composed under pressure and make prompt decisions.
• Flexibility to work shifts, weekends, and holidays.
• Familiarity with health, safety, and hygiene regulations.

Languages: Fluent in Arabic and English

Job Type: Full-time

Application Question(s):

• How many years of experience do you have in a supervisory role in the food & beverage or quick-service restaurant industry?
• Have you ever managed a team of 10 or more employees?
• Are you familiar with using Point of Sale (POS) systems for order management and cash handling?
• Are you familiar with health and safety regulations in a restaurant environment?