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customer relationship and communication manager

manager customer service and accessibility

Hamad International Airport

<div>
 
 
 
 About the role:
 
 
 
 <ul>
 <li>
 Hamad International Airport is seeking a highly skilled and organized individual to join our team as
 
 Manager Customer Service and Accessibility
 
 . If you thrive in a dynamic environment, possess excellent customer service experience, develop and implement customer service strategies, communication skills, and have a proven track record in fostering a culture of continuous improvement and inclusivity and, can help us to achieve this ambition by:
 </li>
 <li>
 Support MATAR customer experience strategic objectives to provide a continuous path of improvement for airports in the area of accessibility for passengers with disabilities.
 </li>
 <li>
 Develop and implement policies, programs and processes that demonstrate a continuous evolving strategy to measure, evaluate, and improve HIA accessibility management and culture
 </li>
 <li>
 Delivers customer-oriented metrics and analytics by evaluating available data and methods to select measurements, reports and metrics that provide clear and valuable insights about customer needs and satisfaction.
 </li>
 <li>
 Driving innovation in service delivery, leveraging technology to improve responsiveness and inclusivity
 </li>
 <li>
 Manages and takes end to end ownership of customer service strategy for MATAR Terminal Operations and develops and implements customer service policies, standards, and procedures to maintain or increase customer satisfaction.
 </li>
 <li>
 Support terminal operations shift leaders to monitor and manage the day-to-day delivery of customer service policies, standards, and procedures to maintain or increase customer satisfaction.
 </li>
 <li>
 Manage, control and monitor the training programs (customer service &amp; accessibility) for MATAR employees and stakeholders to ensure their skills and knowledge contribute to maintain and improve customer satisfaction.
 </li>
 <li>
 
 Qualifications
 
 </li>
 <li>
 
 About you:
 
 </li>
 <li>
 Relevant College or University qualification to min bachelor&rsquo;s level or equivalent
 </li>
 <li>
 Minimum 6 years of relevant experience
 </li>
 <li>
 Proven senior influencing and relationship management skills that demonstrate ability to balance and manage diverse stakeholder interest.
 </li>
 <li>
 Strategic thinker and change agent. Ability to challenge current practices and to generate support for/and drive through change.
 </li>
 <li>
 Strong people management, creates an empowering environment, encouraging individual ownership and initiative
 </li>
 <li>
 Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
 </li>
 </ul>
 
 
 
</div>

Manager Customer Service and Accessibility

Commercial Bank

<div>
 
 Job Summary
 
 
 
 Provide excellent customer service by handling all inbound interactions in a professional manner and resolving queries and complaints to the satisfaction of the customers.
 
 
 
 
 Key Accountabilities
 
 
 
 
 <ul>
 <li>
 Contribute to ensure call centre accessibility and SLA by adherence to the shifting and schedule assigned and answer calls timely.
 </li>
 <li>
 Ensure each inbound interaction (calls or non-calls) are handled in an accurate &amp; professional manner as per guidelines and procedures to ensure customer satisfaction and mitigate risk.
 </li>
 <li>
 Handle queries and complaints to ensure quality of resolution within TAT.
 </li>
 <li>
 Perform cross sell, digital migration or other initiatives as required by Contact Centre management.
 </li>
 <li>
 Seek and promote feedback from customers via CSAT or survey for quality improvements.
 </li>
 <li>
 Immediately escalate potential risk issues or customer dissatisfaction to Team Leaders.
 </li>
 <li>
 Follow and abide the rules and regulations of the bank, CBIS and internal Contact Centre.
 
 
 </li>
 </ul>
 
 Other Accountabilities
 
 
 
 <ul>
 <li>
 Providing accurate and complete information to customers
 </li>
 <li>
 Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit/concerned department.
 </li>
 <li>
 For Sadara or Private Banking customers, escalate customer challenges to RMs immediately for notification and resolution.
 </li>
 <li>
 Participate in training or development activities to improve own skills and knowledge.
 </li>
 <li>
 Highlight potential process improvements to Team Leaders.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelors Degree in business or equivalent.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Prior Experience in related servicing role will not be required but will be an advantage.
 </li>
 </ul>
</div>

Associate, CET .

Hitachi

<div>Description
The Opportunity:
We are seeking a skilled Project Manager with strong experience in managing high-voltage substation projects, including power transformers, SLA/service contracts, and commissioning activities. This role involves planning, organizing, and controlling resources and timelines to ensure successful project execution in compliance with internal standards and customer expectations.
How you&rsquo;ll make an impact<ul><li>
Project Planning &amp; Execution: Define scope, schedule, and financials with project stakeholders. Monitor progress, resources, and costs. Ensure compliance with company policies and safety standards. Close projects formally and capture lessons learned.</li><li>
Contract &amp; Procurement: Manage contracts and claims. Support procurement of materials and services. Assist in supplier negotiations and project changes.</li><li>
Technical Coordination: Collaborate with engineering and commissioning teams for high/medium voltage installations. Support planning and execution of site activities.</li><li>
Stakeholder Engagement: Serve as the main contact for customers. Build strong relationships and manage escalations effectively.</li><li>
Health, Safety &amp; Environment: Ensure all activities comply with HSE policies and local regulations.</li><li>
Performance Monitoring: Track project targets and report results to management.</li><li>
General Duties: Uphold company standards, confidentiality, and continuous improvement through training and compliance with internal and external regulations.</li><li>
Living Hitachi Energy&rsquo;s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</li></ul>
Your background<ul><li>
Bachelors&rsquo; degree in Electrical or Power Engineering.</li><li>
minimum 7 years in project management within power grids, substations, or transformer projects.</li><li>
Strong organizational and communication skills.</li><li>
Ability to work independently and in teams.</li><li>
Commercial awareness and international project exposure.</li><li>
Familiarity with SAP (MM, SD, Project modules) is an advantage.</li><li>
Proficiency in MS Office (Word, Excel, PowerPoint).</li><li>
PMP certification preferred.</li><li>
Knowledge of process workflows and documentation standards.</li></ul><h2 class="jobSectionHeader">
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2 class="jobSectionHeader">
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2></div>

Senior Project Manager

Commercial Services Group

<div>Location: Qatar / Hybrid
 
Salary/package: 15,000 QAR per month
 
Contract type: Permanent
 
Hours: 40 hours per week
Who we are
Commercial Education Supplies (CES) is part of the Children &amp; Education portfolio within CSG, supporting schools worldwide with high-quality educational resources. Through continuous growth, innovation, and international expansion, CES is helping educators and learners achieve their full potential.
Being Part of Something Great means joining an organisation that values development, creativity, and collaboration. You&rsquo;ll be part of a transformation journey that empowers you to make a real impact &mdash; all while working with people who are passionate about improving education.
Why this role matters
As the MENA Sales Manager, you will play a crucial role in driving CES&rsquo;s growth across the Middle East and North Africa. You&rsquo;ll lead the sales strategy for international schools within the region, positioning CES as the partner of choice for educational resources.
This is a highly visible, commercially focused role where you will combine strategic thinking with hands-on delivery &mdash; building strong relationships, identifying opportunities, and delivering tailored solutions that meet the evolving needs of schools and educators.
What you&rsquo;ll be doing
<ul><li>Develop and deliver an annual business plan outlining key strategic objectives and growth targets for the MENA region.
</li></ul><ul><li>Manage and monitor a regional marketing and sales budget in line with forecasts and promotional activities.
</li></ul><ul><li>Produce accurate twelve-month rolling forecasts, considering sales trends, seasonality, and customer demand.
</li></ul><ul><li>Deliver compelling, consultative sales presentations to international schools and key education stakeholders.
</li></ul><ul><li>Create bespoke proposals and solutions that directly address customer needs and challenges.
</li></ul><ul><li>Build and maintain strong relationships through face-to-face meetings with key customers and partners across the region.
</li></ul><ul><li>Collaborate with internal departments to deliver customer initiatives, ensuring smooth execution and alignment.
</li></ul><ul><li>Track and report on performance against productivity, financial, and customer satisfaction targets.
</li></ul><ul><li>Identify and capitalise on new business opportunities to drive revenue growth.
</li></ul><ul><li>Monitor customer feedback and drive service improvements where required.
</li></ul><ul><li>Support customer queries and manage conflict resolution professionally and efficiently.
</li></ul><ul><li>Measure and analyse customer experience metrics, championing initiatives to improve satisfaction and loyalty.
</li></ul><ul><li>Challenge existing processes and champion best practices to ensure a first-class customer experience.
</li></ul><ul><li>Plan, propose, and manage annual budgets to ensure delivery against agreed objectives.
</li></ul>What we&rsquo;re looking for
<ul><li>Proven experience in sales, with strong product and market knowledge.
</li></ul><ul><li>Excellent communication, negotiation, and decision-making skills.
</li></ul><ul><li>Strong commercial insight and business acumen.
</li></ul><ul><li>Exceptional attention to detail with excellent organisational skills.
</li></ul><ul><li>Experience working in international or complex business environments.
</li></ul><ul><li>Ability to communicate effectively with both technical and non-technical audiences.
</li></ul>Desirable:
<ul><li>Experience in the education resources or international schools market.
</li></ul><ul><li>Knowledge of international shipping and logistics processes.
</li></ul>What you&rsquo;ll get in return
<ul><li>Competitive salary and performance-based incentives.
</li></ul><ul><li>30 days of annual leave.
</li></ul><ul><li>Ongoing learning and development opportunities to support career growth.
</li></ul><ul><li>Private health insurance
</li></ul><ul><li>Return flight ticket on eligibility
</li></ul>Why CSG?
Commercial Services Group (CSG) is the UK&rsquo;s largest local authority-owned trading company (LATCO), generating over &pound;800 million in revenue and supporting more than 16,000 education and public sector customers worldwide. With 1,800 employees across the UK, France, Dubai, and Bangkok, we are expanding rapidly through strategic acquisitions and international partnerships.
Our growth allows us to reinvest millions each year into frontline public services &mdash; over &pound;77 million to date &mdash; reflecting our commitment to combining commercial excellence with meaningful social impact.
Inclusion &amp; Accessibility
We are committed to building a diverse, inclusive workplace where everyone feels valued and respected. We welcome applications from candidates of all backgrounds.
If you require reasonable adjustments during the recruitment or interview process, please let us know.</div>

MENA Sales Manager

Proterial

<div>Location:
Doha, Ad Dawhah, Qatar
Job ID:
R0108826
Date Posted:
2025-10-30
Company Name:
HITACHI ENERGY TECHNOLOGIES L L C
Profession (Job Category):
Project/Program Management
Job Schedule:
Full time
Remote:
No
Job Description:
The Opportunity:
We are seeking a skilled Project Manager with strong experience in managing high-voltage substation projects, including power transformers, SLA/service contracts, and commissioning activities. This role involves planning, organizing, and controlling resources and timelines to ensure successful project execution in compliance with internal standards and customer expectations.
How you&rsquo;ll make an impact
<ul><li>Project Planning &amp; Execution : Define scope, schedule, and financials with project stakeholders. Monitor progress, resources, and costs. Ensure compliance with company policies and safety standards. Close projects formally and capture lessons learned.
</li><li>Contract &amp; Procurement : Manage contracts and claims. Support procurement of materials and services. Assist in supplier negotiations and project changes.
</li><li>Technical Coordination : Collaborate with engineering and commissioning teams for high/medium voltage installations. Support planning and execution of site activities.
</li><li>Stakeholder Engagement : Serve as the main contact for customers. Build strong relationships and manage escalations effectively.
</li><li>Health, Safety &amp; Environment : Ensure all activities comply with HSE policies and local regulations.
</li><li>Performance Monitoring : Track project targets and report results to management.
</li><li>General Duties: Uphold company standards, confidentiality, and continuous improvement through training and compliance with internal and external regulations.
</li><li>Living Hitachi Energy&rsquo;s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
</li></ul>Your background
<ul><li>Bachelors&rsquo; degree in Electrical or Power Engineering.
</li><li>minimum 7 years in project management within power grids, substations, or transformer projects.
</li><li>Strong organizational and communication skills.
</li><li>Ability to work independently and in teams.
</li><li>Commercial awareness and international project exposure.
</li><li>Familiarity with SAP (MM, SD, Project modules) is an advantage.
</li><li>Proficiency in MS Office (Word, Excel, PowerPoint).
</li><li>PMP certification preferred.
</li><li>Knowledge of process workflows and documentation standards.
</li></ul><h2 class="jobSectionHeader">Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
</h2><h2 class="jobSectionHeader">This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2></div>

<div>Description
The opportunity
To ensure customer satisfaction through effective project management and delivering results from order entry to project. commissioning that ensures repeatable customer business.
How you&rsquo;ll make an impact<ul><li>
Leading the successful execution of High Voltage Orders booked in Qatar.</li><li>
Monitor and achieve importance KPIs including Revenue, Cash Flow, Inventory, On-time Delivery, Customer Satisfaction, etc.</li><li>
Ensure that all order execution related activities are performed in accordance with Hitachi Energy policy, contractual agreements, quality</li><li>
standards, health, safety and environment requirements, financial targets as well as schedule commitments.</li><li>
Build up strong relations with customers and managing customer satisfaction by on time execution of projects.</li><li>
Project reviews with factory management and factory Project Managers to ensure contract fulfilment.</li><li>
Take an active role in identifying risks, negotiate and resolve escalated issues especially those raised by the customer.</li><li>
To ensure that the portfolio of projects follows good methodology and</li><li>
execution practices in accordance with internal standard procedures, and that projects are closed as per contracts entered with customers.</li><li>
Lead the coordination of any customer request whether they are related to execution or additional requests to projects which lead for additional sales.</li><li>
Lead the Digital and Service Interface in Qatar with the newly formed BU of Service.</li><li>
Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.</li><li>
Living Hitachi Energy core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business</li></ul>
Your Background
<ul><li>Bachelor&rsquo;s or master&rsquo;s degree in engineering, or equivalent with strong technical background &middot;</li><li>
Minimum of 10 to 15 Years of Experience.</li><li>
Experience in High Voltage Industry with exposure to Project Management.</li><li>
Possess strong leadership skills and ability to lead the team and convince stakeholders in the interest of the project.</li><li>
Ability to work under pressure to deliver the projects with time, cost, and quality.</li><li>
Experience of SAP or another ERP platform knowledge is an advantage.</li><li>
Strong attention to detail, ensuring accuracy and quality in project deliverables.</li><li>
Capability to develop work practices and to take lessons learned and implement them into the processes.</li><li>
 Ability to adapt to changing priorities and work under tight deadlines and excellent collaboration and work with cross functional and cross-cultural team.</li><li>
Analytical and problem-solving mindset, with the ability to identify and mitigate risks and challenges.</li><li>
Proficiency in both spoken &amp; written English language is required.</li></ul><h2 class="jobSectionHeader">
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2 class="jobSectionHeader">
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2></div>

Project Manager- High Voltage

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