assistant manager - service

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associate, ml data operations, go-ai operations

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customer service analyst

deputy general manager - global service operations Jobs in Pune

deputy general manager - global service operations

manager global service operations

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Hands on experience all services and solutions delivered to Enterprise customers, including diagnosing, and resolving complex technical issues in MPLS, SDWAN, Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Technical administration or troubleshooting to ensure the efficient functionality of the solution.
 </li>
 <li>
 Incident Validation, Incident Analysis, Solution recommendation
 </li>
 <li>
 Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
 </li>
 <li>
 Act as a point of escalation for Level-1 customer service analysts
 </li>
 <li>
 Coordinate with IT teams on escalations, tracking, performance issues, and outages.
 </li>
 <li>
 Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
 </li>
 <li>
 Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
 </li>
 <li>
 Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
 </li>
 <li>
 Publish weekly reports and monthly reports on customer service operations activity.
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
 <li>
 Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
 </li>
 <li>
 Experience in troubleshooting platform related issues, data backup, restoration, retention
 </li>
 <li>
 Maintains awareness of latest technologies in the domain
 </li>
 </ul>
</div>

Manager - Global Service Operations

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Responsible for driving and monitoring a 24x7 customer facing team providing L1, L2 &amp; L3 technical support in Network/SDWAN/Cloud &amp; security/Unified Collaboration/Mobility &amp; IoT/other domains with the objective of providing timely resolution to technical issues faced by customer &amp; ensuring a good post-sales support experience to the customer. This is a tactical role which has a significant mid-term impact on business unit
 </li>
 <li>
 s overall results.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Monitor and review resolution of customer issues by customer service operations team, analyse productivity and escalation of issues.
 </li>
 <li>
 Incident management - assign incident manager for critical/escalated faults, manage all customer communication, work with internal stakeholders to ensure timely fault resolution.
 </li>
 <li>
 Plan support needs for the customer
 </li>
 <li>
 ensure timely execution of service acceptance function &amp; compliance with turnaround time (SAT)
 </li>
 <li>
 Engage with customers, understand their expectations, gather transaction feedback, and ensure closures within the fault window.
 </li>
 <li>
 Monitor spikes in escalation of tickets.
 </li>
 <li>
 Devise mechanism to track all escalations &amp; identify root cause of the escalations.
 </li>
 <li>
 Identify improvement areas in terms of process, people, resources to avoid escalating situations &amp; implement solutions.
 </li>
 <li>
 Review of performance on a periodic basis and minimize recurrence of incidents basis the past trends.
 </li>
 <li>
 Share timely feedback with engineering team on customer experience and major issues faced by them. Identify key problem segments and plan changes on a pro-active basis.
 </li>
 <li>
 The role will lead a large team.
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
 <li>
 Excellent customer handling ability.
 </li>
 <li>
 Should have dealt with large team sizes.
 </li>
 <li>
 Experience on building process efficiency
 </li>
 <li>
 Expertise on implementation, installation, integration troubleshooting and overall functionalities.
 </li>
 </ul>
</div>

Deputy General Manager - Global Service Operations

Deutsche Bank

<div>
 
 Position Overview
 
 
 
 
 Job Title:
 
 
 DWS - Senior Team Manager Operations &ndash; Head of Illiquid Asset Operations India
 
 
 
 
 Corporate Title: Director or Vice President
 
 
 
 
 Location: Pune/ Bangalore, India
 
 
 
 
 Working Hours:
 
 
 Full-time
 
 
 
 
 Role Description
 
 
 
 DWS Group (DWS) with over of assets under management (as of 30 June 2025) aspires to be one of the world's leading asset managers. Building on more than 60 years of experience, it has a reputation for excellence in Germany, Europe, the Americas and Asia. DWS is recognized by clients globally as a trusted source for integrated investment solutions, stability and innovation across a full spectrum of investment disciplines.
 
 
 
 Our Team:
 
 
 
 <ul>
 <li>
 At DWS &ldquo;Our strategy is to be the investment partner of choice&rdquo; within Asset Management. We are looking for a Senior Team Manager to join our team in Bangalore or Pune and be part of our Operations leadership team in DWS India, directly reporting into the Global Head of Illiquid Asset Operations in London.
 </li>
 <li>
 The Illiquid Asset Operations (&lsquo;IAO&rsquo;) team is responsible for the finance and operations of the Alternatives funds and products managed by DWS.
 </li>
 <li>
 The team has grown organically within regional and asset class specific hubs located in London, Frankfurt, Luxembourg, the US, Singapore, Korea and Australia.
 </li>
 <li>
 However, in order to efficiently meet business growth and ensure consistent service levels, we aim at strengthening the team by enabling work on multiple products across all asset classes.
 </li>
 <li>
 In order to facilitate these global value chains, IAO is establishing a completely new team in India and this role will be the first hire we make. As such we need an experienced Alternatives Operations professional who is able to, alongside the Global Head of IAO and his Management team, contribute to the design and build out of the global processes as well as building up the IAO India team in Bangalore and Pune and work on strategic initiatives with other key senior stakeholders from Business and Technology.
 
 
 
 </li>
 </ul>
 
 What We&rsquo;ll Offer You
 
 
 
 As part of our flexible scheme, here are just some of the benefits that you&rsquo;ll enjoy
 
 
 <ul>
 <li>
 Best in class leave policy
 </li>
 <li>
 Gender neutral parental leaves
 </li>
 <li>
 100% reimbursement under childcare assistance benefit (gender neutral)
 </li>
 <li>
 Sponsorship for Industry relevant certifications and education
 </li>
 <li>
 Employee Assistance Program for you and your family members
 </li>
 <li>
 Comprehensive Hospitalization Insurance for you and your dependents
 </li>
 <li>
 Accident and Term life Insurance
 </li>
 <li>
 Complementary Health screening for 35 yrs. and above
 
 
 
 </li>
 </ul>
 
 Your Key Responsibilities
 
 
 
 <ul>
 <li>
 Partnering with Illiquid Asset Operations Senior Leadership to define and streamline processes which can be incorporated into a global value chain to support the local teams globally
 </li>
 <li>
 Build and lead IAO in India including the development of a TOM, hiring and training as well as partnering with other Operations teams outside of Alternatives asset classes
 </li>
 <li>
 Work alongside the global IAO Management team on strategic change initiatives to support business growth, Technology and Data strategic changes and RfPs around the vendor landscape TOM for IAO
 </li>
 <li>
 Support global initiatives around governance and controls to meet regulatory requirements
 </li>
 <li>
 In partnership with the senior leadership develop a global reporting framework and develop efficiencies with existing Liquid Operations colleagues by harmonising existing processes
 </li>
 <li>
 Make IAO in India an efficient and scalable building block in the success of DWS by owning and managing the resources and investments in a forward-looking and sustainable way
 </li>
 <li>
 Be a trendsetter and exemplary representative of DWS, using your knowledge, experience and network to establish standards and innovation in the AM industry
 </li>
 <li>
 Promote a culture of knowledge sharing within and across teams and act as a role model for entrepreneurial and sustainable actions in a global and hybrid operating model
 
 
 
 </li>
 </ul>
 
 Your Skills And Experience
 
 
 
 <ul>
 <li>
 Chartered Accountant
 </li>
 <li>
 10-15 years of professional experience in the area of fund finance and operations for Alternatives products
 </li>
 <li>
 Strategic and entrepreneurial thinking, in-depth people management experience
 </li>
 <li>
 Growth mindset and can-do-attitude
 </li>
 <li>
 Experience to work in global organizations with diverse teams and cultures
 </li>
 <li>
 High affinity and understanding of technology-based processes and system landscape
 </li>
 <li>
 Committed, thoroughly analytical thinker with a strong sense of responsibility, who sets priorities and has the ability to master challenges with confidence
 </li>
 <li>
 Strong communication skills, business fluent in written and spoken English
 
 
 
 </li>
 </ul>
 
 How We&rsquo;ll Support You
 
 
 
 <ul>
 <li>
 Training and development to help you excel in your career
 </li>
 <li>
 Coaching and support from experts in your team
 </li>
 <li>
 A culture of continuous learning to aid progression
 </li>
 <li>
 A range of flexible benefits that you can tailor to suit your needs
 
 
 
 </li>
 </ul>
 
 About Us And Our Teams
 
 
 
 Please visit our company website for further information:
 
 
 
 https://www.db.com/company/company.htm
 
 
 
 We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
 
 
 Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
 
 
 We welcome applications from all people and promote a positive, fair and inclusive work environment.
</div>

Director - Operations Senior Manager

RIA Advisory

<div>
 
 
 Position Title:
 
 HR Executive / Sr. Executive
 
 (Preferred IT technology background)
 
 
 
 
 Reporting To:
 
 Manager &ndash; HR
 
 
 
 Location:
 
 Pune (
 
 Bavdhan
 
 )
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 
 
 
 Role Overview:
 
 
 
 We are looking for an HR Executive / Sr. Executive to manage employee experience, oversee onboarding and offboarding, coordinate global initiatives, support learning programs, and contribute to HR analytics and planning.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull;	Manage end-to-end onboarding and offboarding workflows, including global onboarding programs and 30/60/90-day check-ins.
 
 
 &bull;	Coordinate and support training &amp; development initiatives, including scheduling, logistics, and feedback tracking.
 
 
 &bull;	Administer Learning Management Systems (e.g., Udemy, LinkedIn Learning).
 
 
 &bull;	Drive employee engagement and recognition programs, including wellness campaigns (e.g., R-I-Appreciate, Employee Assistance Programs).
 
 
 &bull;	Lead activities related to Great Place to Work (GPTW) certification renewal and ensure timely execution of action items.
 
 
 &bull;	Compile and maintain HR dashboards, MIS reports, and people analytics for leadership insights.
 
 
 &bull;	Collaborate with internal and external stakeholders for HRMS implementation and helpdesk coordination (e.g., Keka).
 
 
 &bull;	Organize and manage feedback loops and continuous improvement initiatives based on employee inputs from engagement activities.
 
 
 
 
 
 
 Key Skills &amp; Competencies:
 
 
 
 &bull;	Strong understanding of HR operations, employee experience, and HRMS systems (Keka preferred).
 
 
 &bull;	Excellent organizational and multitasking skills.
 
 
 &bull;	Strong communication and stakeholder management ability.
 
 
 &bull;	Analytical and logical thinking.
 
 
 &bull;	Proficiency in MS Excel.
 
 
 &bull;	High ownership with attention to detail.
 
 
 &bull;	Ability to manage events and campaigns with cross-functional teams.
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 &bull;	Bachelor&rsquo;s/Master&rsquo;s degree in Human Resources, Business Administration, or related field.
 
 
 &bull;
 
 5&ndash;8 years of experience in HR Operations / Employee Engagement / L&amp;D.
 
 
 
 &bull;	Prior experience in HRMS implementation and employee engagement initiatives preferred.
 
</div>

Senior HR Executive

HG Insights

<div>
 At HG Insights, we believe people are our greatest strength. As the
 
 Sr. Manager / Director of Global Human Resources
 
 , you will serve as a trusted advisor to our global workforce, supporting employees and managers across regions&mdash;including India, North America, and EMEA. This role focuses on building thoughtful, scalable HR practices that reflect our values of customer centricity, collaboration, and excellence.
 
 
 We are seeking a proactive, culturally-aware HR leader who is comfortable operating independently in a fast-paced, high-growth environment. You will be responsible for establishing and executing key global HR processes that enhance the employee experience and support long-term business success.
 
 
 This is a strategic and hands-on individual contributor position that plays a vital role in shaping the people function without the responsibility of leading a team at this time.
 
 
 
 Key Responsibilities
 
 
 
 
 Employee Experience &amp; Organizational Design
 
 
 
 <ul>
 <li>
 Serve as a partner to business leaders and employees across functions and geographies, ensuring consistency and cultural relevance in our people practices
 </li>
 <li>
 Lead the development of scalable and compliant global HR programs, including organization design, policy development, and employee engagement initiatives
 </li>
 <li>
 Maintain a pulse on employee morale and well-being; share insights and risks with leadership in a timely and constructive manner
 
 
 </li>
 </ul>
 
 Performance &amp; Professional Development
 
 
 
 <ul>
 <li>
 Manage and improve performance management processes, including goal setting, feedback cycles, and individual development plans
 </li>
 <li>
 Collaborate with management to implement programs that address the evolving skills and growth needs of a diverse, global team
 </li>
 <li>
 Support managers in having effective coaching conversations and promoting a growth mindset across teams
 
 
 </li>
 </ul>
 
 Employee Relations &amp; Policy Advisory
 
 
 
 <ul>
 <li>
 Act as the primary point of contact for complex employee relations matters, offering confidential, impartial guidance
 </li>
 <li>
 Lead workplace investigations and disciplinary actions with fairness, compassion, and compliance with local laws and cultural norms
 </li>
 <li>
 Maintain a thorough understanding of labor laws and HR regulations in India and other key countries to ensure policy alignment and minimize risk
 
 
 </li>
 </ul>
 
 Global HR Operations &amp; Compliance
 
 
 
 <ul>
 <li>
 Draft, revise, and implement HR policies, ensuring global consistency with sensitivity to regional practices and expectations
 </li>
 <li>
 Collaborate closely with legal, finance, and operations to ensure accurate handling of employee lifecycle events, including transfers, leaves, and exits
 </li>
 <li>
 Support employee data management and reporting in the HRIS, contributing to data-driven decisions
 
 
 </li>
 </ul>
 
 Strategic Insights &amp; People Analytics
 
 
 
 <ul>
 <li>
 Use HR data and metrics to assess trends in turnover, engagement, and performance; propose actionable solutions
 </li>
 <li>
 Provide leadership with regular insights that inform workforce planning, retention efforts, and organizational effectiveness.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 7+ years of progressive Human Resources experience, including global or regional HR responsibilities (experience supporting employees in India preferred)
 </li>
 <li>
 SHRM-CP or SHRM-SCP certification (required)
 </li>
 <li>
 Demonstrated ability to design and execute HR programs that support scale and business agility
 </li>
 <li>
 Experience handling complex employee relations issues with a commitment to fairness, empathy, and legal compliance
 </li>
 <li>
 Strong interpersonal and communication skills, with the ability to build trust across diverse teams and cultures
 </li>
 <li>
 Comfortable working independently while collaborating cross-functionally with stakeholders at all levels
 </li>
 <li>
 Proficiency with HR systems and tools; experience with implementation and change management is a plus
 </li>
 <li>
 Have an understanding of and preference for AI technologies to enhance employee experience and capabilities throughout the organization
 </li>
 <li>
 A mindset that embraces innovation, continuous improvement, and cultural inclusivity
 </li>
 </ul>
</div>

Sr. Manager, Global Human Resources

Cornerstone OnDemand

<div>
 
 We're looking for a
 
 
 
 Procurement Operations Manager
 
 
 
 This role is
 
 
 Office Based, Pune Office
 
 
 
 We are looking for a
 
 Procurement Operations Manager
 
 . We are seeking a self-starter, strong communicator, hardworking and able to interact with management and various teams on a regular basis. This successful candidate will be focused, intelligent, dependable, and able to manage multiple tasks at the same time.
 
 
 
 In this role you will...
 
 
 
 Perform Procurement System Administration: Provision new user access and assign roles, creates and maintains approval workflows, creates and maintains custom workflows, creates and maintains external workflows related to service delivery partner system utilization.
 
 
 Manages procurement support tickets.
 
 
 Manages assignment of ServiceNow ticket distribution among the Strategic Sourcing/Procurement team and Contract Administrator team.
 
 
 Manages and supports procurement system quality control of all the purchase requisition including review of category, accounting, prepaid designation, and amortization schedule.
 
 
 Under minimal supervision, this position manages and administers the integrity, quality, and efficiency of the P2P system including global processes, and systems.
 
 
 Oversees the production and processing of all Procurement operation tasks including but not limited to Requisition and Purchase Order processing, customer support and training, and supplier strategy and management.
 
 
 Ensures that the deliverables of the procurement operations department are accurate, timely, and meet established quality and quantity customer service levels.
 
 
 Implements and communicates P2P policies and procedures to department and/or regional personnel. This includes communicating updates and procedural information on functional changes to ensure departments and/or divisions comply with established corporate policies and procedures.
 
 
 Managing user access and permissions within the procurement system.
 
 
 Maintaining system data integrity by monitoring for errors and performing data cleansing.
 
 
 Implementing system updates and upgrades, ensuring seamless transition.
 
 
 Configuring system settings to align with company procurement strategies.
 
 
 Monitoring procurement workflows within the system, identifying bottlenecks and areas for improvement.
 
 
 Troubleshooting system issues and providing timely resolution to user queries.
 
 
 Analyzing procurement data to identify trends and cost-saving opportunities.
 
 
 Reporting on key procurement metrics like spend analysis, supplier performance, and compliance.
 
 
 Monitors and ensures compliance with the organization&rsquo;s policies and procedures related to the production, processing, and delivery of the procurement processing functions.
 
 
 Ensures the integrity of the procurement system. Leads the training of personnel on the current system, as well as, on any upgrade related changes to maximize the accuracy and efficiency of the procurement operation activities. Initiate, improve, and create efficiencies in systems and procedures
 
 
 Leads a cross-functional team consisting of procurement operations, technology support, finance, and Strategic Sourcing / procurement to launch various onboarding projects. This includes analyzing transactions and product volume with company&rsquo;s supplier base, defining success metrics and reporting needs for monitoring supplier performance and conducting quarterly reviews of e-commerce relationships.
 
 
 Supports and educates internal customers on the correct use of the delivered functionality within procurement systems through the development and facilitation of training materials and resources.
 
 
 Maintains professional and technical knowledge by attending workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
 
 
 Liaise with and support various internal teams including Business Operations, Information Technology, Legal, Talent, Services, Finance, as well as EMEA, APJ and LATAM
 
 
 Help analyze and develop procurement, corporate card and payables business and project plans including costs, milestones/schedules and staffing requirements.
 
 
 Maintain great relationships with business partners and P2P peers
 
 
 Foster an environment of high-quality work, team collaboration and continuous improvement
 
 
 Performs monthly and quarterly internal process, IT, and SOX control reporting related to Procurement system user access roles, approval workflows, and system configuration
 
 
 Coordinates relationship management for third party suppliers providing diversity reporting and denied party screening
 
 
 Monitors and actions P2P Support mailbox, primary platform for Procurement system end users to request help and support with system issues
 
 
 Ensuring adherence to company procurement policies and regulations within the system.
 
 
 Monitoring for potential compliance risks and implementing corrective actions.
 
 
 Collaborates with internal Finance team to provide standard and ad hoc reporting related to Procurement system transactions
 
 
 The Manager will also assist in providing strategic goals and direction based on the vision provided by Strategic Sourcing/ Procurement leadership
 
 
 
 Other P2P Related Duties, As Required.
 
 
 
 
 You&rsquo;ve got what it takes if you have&hellip;
 
 
 
 Bachelor&rsquo;s degree in business, or directly applicable experience
 
 
 8-10 years of directly related experience in procurement, accounts payable, or procurement
 
 
 Knowledge of Oracle I-Procurement preferred. But experience in other P2P platforms will suffice.
 
 
 Strong understanding of procurement processes and best practices.
 
 
 Expertise in procurement system administration, including configuration and data management.
 
 
 Proficiency in data analysis and reporting tools.
 
 
 Excellent problem-solving and troubleshooting abilities.
 
 
 Strong communication skills to effectively interact with users and stakeholders.
 
 
 Ability to train and provide support to users on system functionalities.
 
 
 
 Experience With ERP Systems And Procurement Modules Is Preferred.
 
 
 
 Exceptional task organization and follow-up skills
 
 
 High attention to detail and accuracy
 
 
 Comfortable working with staff at all levels in the organization
 
 
 Ability to foster an environment of teamwork and collaboration
 
 
 Exceptional knowledge of core business/finance process, best practices and internal controls
 
 
 Strong analytical and project management skills
 
 
 Organizational transformation experience
 
 
 Effective written and verbal communication skills.
 
 
 
 Our Culture
 
 
 
 Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now &ndash; is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone &ndash; anywhere &ndash; to learn, grow and advance. To be better tomorrow than they are today.
 
 
 
 Who We Are
 
 
 
 Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.
 
 
 Check us out on LinkedIn , Comparably , Glassdoor , and Facebook !
 
 
</div>

Procurement Operations Manager

Mars

<div>
 
 Job Description
 
 
 
 
 Job Title: Shift Manager
 
 
 
 
 Job Location: Pune
 
 
 
 
 Business Unit: Mars Wrigley India
 
 
 
 
 Job Purpose:
 
 Shift Manager is responsible to lead the Site operations during his shift by taking the complete responsibility and ownership in the absence of VSM/Plant Manager during shifts. The role requires the Shift Manager to be a key driver to make sure that shift teams are motivated and engaged to deliver the manufacturing goals w.r.t. Safety/Quality/Cost to execute production plan/ schedule. Ensures the lines are running smoothly and producing quality products. The role also requires Shift Manager to ensure that his team is effectively converting the raw material into the finished goods while maintaining process specifications and quality standard in a safe and sanitary environment. The incumbent of the role is responsible to lead his team in solving problems and Continuous improvement.
 
 
 
 What will be your key responsibilities?
 
 
 
 <ul>
 <li>
 Manufacturing Targets: To deliver planned CBN (Compelling Business Need) commitments. And associated factory KPIs by effectively organizing the shift resources and activities and/or support troubleshooting activities. Meeting production plan.
 </li>
 <li>
 Preventive Maintenance &amp; Reliability: To manage PM activities to schedule and ensure the shift team is properly trained to maintain the efficiency and reliability of factory operations.
 </li>
 <li>
 Technology Advancement - Recommend improvements related to moving the area forward in technological change, which would result in new and improved equipment and/or methods to minimize production costs and improve quality.
 </li>
 <li>
 Change Agent: Recommend and implement changes in methods, equipment, systems, and organization, as needed, to assure that the objectives of the area are met. Deliver area requirements by influencing and practicing high performance collaboration with allied functions.
 </li>
 <li>
 Area Strategy - Support associates in the implementation of improvement strategies that will help their areas perform more effectively in the near term and the future.
 </li>
 <li>
 Associate Advocacy: Drive Associate engagement through a foundation of teamwork and involvement. Manage and develop direct reports (incl. talent management, people evaluation and engagement) to enable appropriate succession planning and career development.
 </li>
 <li>
 Associate Development: Lead the continuous up-skilling and development of operational expertise of teams as necessary to deliver the supply strategy by deploying standards, best practices, and tools.
 </li>
 <li>
 Engagement: Improve associates moral and build highly engaged high performance team.
 </li>
 <li>
 Continuous Improvement- Lead continuous improvement projects to continuously improve the yield of first-pass quality, saleable product and actively seek ways to reduce and eliminate inefficiencies, consumer complaints resulting from factory activities
 </li>
 <li>
 Lean: Eliminate wastes in operation, reduce manufacturing conversion cost, and continuously drive for lean operation.
 </li>
 <li>
 Other Responsibilities: Response to exceptions and escalations. Works orders completion for maintenance. Facilitate small group activities, problem solving etc.
 </li>
 <li>
 HSE : To ensure safety of all the associates and contractors working in the plant, safety of our products, property, and all activities in the plant. Create HSE culture through visible leadership, engaging teams, and effective deployment of HSE Policy/Management system. Responsible to ensure that Risk assessment is performed, and controls implemented. Overall responsibility to ensure the functional compliance to Mars Global Standards, Asset conservation standards and all relevant local legislation.
 </li>
 <li>
 Quality &amp; Food Safety - Associate is responsible to ensure effective implementation of Mars QMP (Quality Management Process), Food Safety requirements and continuously improve the performance through effective communication and capability building. Contribute as Food Safety Team member.
 </li>
 <li>
 Participates in preparing budgets and phasing expenditures. May be required to do project execution and meeting project deliverables on time.
 </li>
 <li>
 Routings form an evident part of the role.
 
 
 </li>
 </ul>
 
 Job Specifications/Qualifications
 
 
 
 <ul>
 <li>
 7+ years in food/beverage/FMCG environment
 </li>
 <li>
 2+ years team management/line manager experience is required.
 </li>
 <li>
 Prior experience in lean/TPM (Total preventative maintenance) /CI (continuous improvement) tools and techniques
 </li>
 <li>
 Good coaching and People management skills
 </li>
 <li>
 Analytical experience collating and interpreting data and spreadsheets
 </li>
 </ul>
</div>

Shift Manager - Pune

Explore 92+ Manager global service operations in Pune this September. Find roles across top companies and apply now to boost your career.