maintenance manager

maintenance planning engineer Jobs in Oman

maintenance planning engineer

manager- maintenance program, reliability and mel Jobs in Oman

manager- maintenance program, reliability and mel

manager maintenance program reliability and mel

Oman Air

<div>
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 Develop, control, and continuously review the Aircraft Maintenance Schedule (AMS) for each aircraft
 
 
 type operated.
 
 
 &bull; Incorporate manufacturer recommendations, regulatory requirements (e.g. CAA Oman, EASA, FAA), and
 
 
 operational experience into the AMS.
 
 
 &bull; Coordinate with the CAA Oman for AMS approval and revisions.
 
 
 &bull; Manage the escalation/de-escalation process in accordance with reliability data and procedures.
 
 
 &bull; Ensure the evaluated Airworthiness Directives (ADs), Service Bulletins (SBs), and other OEM data by
 
 
 Development Engineering trades are included in the AMS updates.
 
 
 &bull; Develop and manage the reliability monitoring program in accordance with regulatory standards and
 
 
 company procedures.
 
 
 &bull; Monitor fleet reliability trends including delays, defects, removal rates, and unscheduled events.
 
 
 &bull; Ensure reliability reports are prepared on timely manner as required by the authority of management.
 
 
 &bull; Conduct and lead quarterly reliability review meetings with stakeholders (Maintenance, Engineering,
 
 
 Quality, flight Operations and Local Regulatory).
 
 
 &bull; Recommend corrective actions or AMS revisions based on reliability data analysis.
 
 
 &bull; Ensure reliability data is correctly collected, analysed, and reported using appropriate software and KPIs.
 
 
 &bull; Develop, manage, and revise MEL documents in line with the Master MEL (MMEL), DDG, regulatory
 
 
 guidance, and operational needs.
 
 
 &bull; Review and verify proposed MEL amendments for completeness and revisions are as agreed during the
 
 
 MEL Committee Meeting prior to submission to national authority for approval.
 
 
 &bull; Coordinate MEL approval process with the local regulatory authority.
 
 
 &bull; Support operational departments with MEL interpretation and dispatch issues.
 
 
 &bull; Amend the company documentation such as CAME, EPMs, and related manuals whenever necessary.
 
 
 &bull; Ensure compliance with EASA/FAA/CAA Oman/IOSA and other applicable airworthiness regulations.
 
 
 &bull; Maintain documentation and records required for audits by regulatory authorities, IOSA, lessors, and
 
 
 internal QA.
 
 
 &bull; Support audits, inspections, investigations and implement corrective actions where necessary.
 
 
 &bull; Lead and mentor a team of engineers within the Maintenance Program, MEL, and Reliability functions.
 
 
 &bull; Interface with Maintenance Planning, Quality Assurance, Development Engineering, and Maintenance
 
 
 departments to ensure alignment.
 
 
 &bull; Liaise with OEMs and external service providers (e.g., reliability data processors, MEL service partners).
 
 
 &bull; Efficiently and effectively plan, organize, co-ordinate and control resources allocated to the section to
 
 
 achieve high quality technical standards acceptable to the Company and Regulatory Authority.
 
 
 &bull; Contribute to the yearly budget preparation for the department.
 
 
 &bull; Ensure that the training requirements are for the staff are fulfilled as per the regulatory.
 
 
 &bull; Carry out any other task as and when directed by FH-DE.
 
 
 &bull; Perform any other related tasks as assigned by the Management.
 
 
 
 
 
 
 
 
 
 
 Minimum Qualification &amp; Experience:
 
 
 
 
 &bull; Bachelor&rsquo;s degree in any Engineering field with 8 years of experience preferable in Development
 
 
 Engineering.
 
 
 &bull; OR ICAO Type II license with minimum of 10 years of relevant experience preferable in Development
 
 
 Engineering.
 
 
 &bull; Minimum 3 years in Supervisory experience is mandatory.
 
 
 &bull; For Non-Omani: Relevant experience should be in Aircraft Maintenance Program, Reliability Program and
 
 
 MEL Publication.
 
 
 
 
 
 
 
 Special Requirements:
 
 
 
 
 AMOS expertise regarding Maintenance Program and Reliability.
 
</div>

Manager- Maintenance Program, Reliability and MEL

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a highly experienced
 
 Senior Condition Monitoring Engineer
 
 to join our refinery's Reliability Team. This role is critical in ensuring the integrity and reliability of rotating and static equipment through advanced condition monitoring techniques. The ideal candidate will lead predictive maintenance programs, identify potential failures before they occur, and support root cause analysis of equipment failures across refinery units.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 Plan, implement, and lead condition monitoring activities across the refinery, including:
 
 
 
 Vibration analysis
 
 
 
 
 Infrared thermography
 
 
 
 
 Ultrasound
 
 
 
 
 Lubrication analysis
 
 
 
 
 Motor current signature analysis
 
 
 
 Monitor and assess the health of critical rotating equipment such as:
 
 
 Compressors, pumps, turbines, fans, gearboxes, blowers, and motors
 
 
 Analyze condition monitoring data and provide actionable insights and recommendations to maintenance and operations teams.
 
 
 Maintain and enhance the predictive maintenance program aligned with refinery reliability goals.
 
 
 Coordinate with operations, maintenance, and inspection teams to schedule corrective actions during shutdowns or turnarounds.
 
 
 Investigate equipment failures and support
 
 root cause failure analysis (RCFA)
 
 processes.
 
 
 Maintain accurate records of equipment condition data and generate regular reliability reports.
 
 
 Ensure all condition monitoring equipment and software are calibrated and maintained.
 
 
 Provide guidance and training to junior engineers and technicians.
 
 
 Ensure compliance with HSE and process safety standards in all monitoring activities.
 
 
 
 
 
 
 Required Qualifications:
 
 
 
 Bachelor&rsquo;s degree in
 
 Mechanical Engineering
 
 ,
 
 Instrumentation
 
 , or a related discipline.
 
 
 Minimum
 
 10+ years
 
 of experience in condition monitoring and reliability engineering, preferably in a refinery or petrochemical facility.
 
 
 Strong knowledge of rotating equipment typical in refinery operations.
 
 
 Certification in:
 
 
 
 ISO CAT III Vibration Analysis
 
 (e.g., Mobius, BINDT)
 
 
 
 MLA II
 
 
 
 
 Thermography Level I/II (advantage)
 
 
 
 
 Ultrasound or oil analysis
 
 certifications (desirable)
 
 
 Proficient in CM tools such as
 
 SKF, Emerson, GE Bently Nevada, Br&uuml;el &amp; Kj&aelig;r, or PRUFTECHNIK
 
 .
 
 
 Hands-on experience with CMMS such as
 
 SAP PM
 
 .
 
 
 Good understanding of
 
 API standards
 
 (e.g., API 610, API 618, API 671).
 
 
 Excellent analytical and communication skills.
 
 
 Good safety awareness and commitment to safe work practices.
 
</div>

Sr. Engineer Condition Monitoring

Gulf Rock

<div>
 
 
 About the Role
 
 
 
 
 
 
 As a
 
 Maintenance Manager
 
 , you are responsible to oversee, coordinate, and manage all maintenance and reliability functions for underground mining equipment in alignment with company goals, safety standards, asset management principles, and performance of OEM equipment used on-site. Ensures optimal equipment performance through strategic maintenance planning, cost control, logistics coordination, and continuous improvement initiatives. The role also involves managing budgets and driving technician training programs across all maintenance disciplines.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 1.Maintenance Planning &amp; Execution
 
 
 <ul>
 <li>
 Plan and manage preventive, predictive, and corrective maintenance programs for all mobile and fixed mining equipment.
 </li>
 <li>
 Ensure all maintenance activities are executed in compliance with OEM standards, company procedures, and safety regulations.
 </li>
 <li>
 Schedule and oversee major shutdowns, rebuilds, and component replacements to minimize downtime.
 </li>
 <li>
 Conduct equipment performance reviews and apply root cause failure analysis (RCFA) to reduce breakdown frequency.
 </li>
 <li>
 Coordinate daily work planning meetings with supervisors and ensure proper work order completion through CMMS. (MEX)
 </li>
 </ul>
 
 
 2.Asset Management &amp; CMMS Control
 
 
 <ul>
 <li>
 Manage the full asset lifecycle: acquisition, commissioning, operation, maintenance, and disposal.
 </li>
 <li>
 Maintain an updated and accurate asset registry in the Computerized Maintenance Management System (CMMS).
 </li>
 <li>
 Monitor key performance indicators (availability, MTBF, MTTR, utilization, lifecycle cost).
 </li>
 <li>
 Ensure compliance with ISO (Asset Management standards)
 </li>
 <li>
 Implement continuous improvements based on CMMS data analytics and reliability reports.
 </li>
 </ul>
 
 
 3.Safety, Health, and Environmental (SHE) Compliance
 
 
 <ul>
 <li>
 Promote a proactive safety culture ensuring all maintenance work is conducted under strict safety protocols.
 </li>
 <li>
 Lead or participate in safety audits, inspections, and incident investigations related to equipment and maintenance.
 </li>
 <li>
 Conduct job safety analysis (JSA) and enforce Lock Out Tag Out (LOTO), confined space, and hot work procedures.
 </li>
 <li>
 Support compliance with company environmental standards for waste management, spill prevention, and emissions.
 </li>
 <li>
 Conduct regular toolbox talks and refresher safety training for maintenance personnel.
 </li>
 </ul>
 
 
 4.Technical Expertise &amp; Equipment Reliability
 
 
 <ul>
 <li>
 Provide hands-on technical guidance for troubleshooting complex hydraulic, electrical, and mechanical systems.
 </li>
 <li>
 Interpret OEM technical manuals, hydraulic/electrical schematics, and diagnostic reports.
 </li>
 <li>
 Supervise and verify the quality of major equipment rebuilds, overhauls, and component change-outs.
 </li>
 <li>
 Implement reliability-centred maintenance (RCM) and condition-based maintenance strategies.
 </li>
 <li>
 Coordinate with OEM representatives and service partners for technical support and product improvements.
 </li>
 </ul>
 
 
 5.Technician Training &amp; Development
 
 
 <ul>
 <li>
 Structured Competency Framework: Establish and maintain a comprehensive training and competency development framework for all maintenance trades, ensuring alignment with operational and safety standards.
 </li>
 <li>
 Skill Enhancement Programs: Plan and deliver on-the-job training (OJT), technical workshops, and formal skill certification programs to enhance workforce capability.
 </li>
 <li>
 Collaborative Training Partnerships: Coordinate with HR, training departments, and OEM partners to implement specialized technical training and conduct competency assessments.
 </li>
 <li>
 Multi-Skilling and Cross-Training: Develop technicians into multi-skilled professionals capable of supporting cross-discipline maintenance tasks to improve workforce flexibility and operational efficiency.
 </li>
 <li>
 Operations Collaboration: The Workshop Manager must work closely with the Operations Department to coordinate and facilitate equipment operator training programs, ensuring operators are properly trained in equipment use, care, and basic maintenance practices.
 </li>
 </ul>
 
 
 6.Logistics &amp; Support Operations
 
 
 <ul>
 <li>
 Coordinate all maintenance-related logistics across underground operations.
 </li>
 <li>
 Ensure legal, safety, and documentation compliance for heavy transport and cross-border movements.
 </li>
 <li>
 Collaborate with logistics, supply chain, and warehouse teams to ensure timely parts delivery and resource availability.
 </li>
 <li>
 Oversee spare parts tracking, shipment documentation, customs clearance, and internal transfers.
 </li>
 </ul>
 
 
 7.Budget Management (OPEX &amp; CAPEX)
 
 
 <ul>
 <li>
 Maintenance department to align, manage, and control annual operational (OPEX) and capital (CAPEX) budgets for maintenance operations as for the mine site with direct report to
 </li>
 <li>
 Forecast costs for labour, spare parts, consumables, tooling, and training requirements.
 </li>
 <li>
 Monitor and report monthly expenditure against budget, identifying cost variances and corrective actions.
 </li>
 <li>
 Support cost optimization initiatives and ensure financial compliance with company procedures.
 </li>
 </ul>
 
 
 8.Team Leadership &amp; Workforce Management
 
 
 <ul>
 <li>
 Lead and motivate a multidisciplinary maintenance team including engineers, supervisors, and technicians.
 </li>
 <li>
 Set clear objectives, performance expectations, and KPIs aligned with operational goals.
 </li>
 <li>
 Conduct regular team briefings, performance evaluations, and succession planning.
 </li>
 <li>
 Manage manpower scheduling, leave planning, and resource allocation based on operational priorities.
 </li>
 </ul>
 
 
 9.Procurement, Inventory &amp; Supply Chain Coordination
 
 
 <ul>
 <li>
 Approve requisitions for maintenance parts, tools, and consumables in coordination with procurement.
 </li>
 <li>
 Review supplier performance, cost-effectiveness, and lead times.
 </li>
 <li>
 Manage critical spares and optimize inventory levels based on usage and risk analysis.
 </li>
 <li>
 Support warehouse audits to ensure inventory accuracy and proper material handling procedures.
 </li>
 </ul>
 
 
 10.Reporting &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Generate and present detailed maintenance performance reports (availability, reliability, cost, downtime trends).
 </li>
 <li>
 Conduct data-driven analysis from CMMS to improve decision-making and maintenance planning.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ol>
 <li>
 Diploma or Degree in Mechanical or Electrical Engineering (or relevant trade certification).
 </li>
 <li>
 7+ years&rsquo; strong experience in mining or heavy industrial equipment maintenance and OEM (Original Equipment Manufacturer).
 </li>
 <li>
 5+ years in supervisory and minimum 3+ years in managerial role.
 </li>
 <li>
 Strong underground and surface mining equipment.
 </li>
 <li>
 Excellent leadership, communication, and organizational skills.
 </li>
 <li>
 Solid understanding of health, safety, and environmental regulations.
 </li>
 </ol>
 
 
</div>

Maintenance Manager

ACWA Power

<div>
 
 🔧
 
 Planning Engineer | ACWA Power NOMAC
 
 
 
 📍
 
 Location:
 
 Sohar, Oman
 
 
 🏭
 
 Department:
 
 Maintenance
 
 
 👤
 
 Reports to:
 
 Maintenance Manager
 
 
 
 
 
 
 About NOMAC
 
 
 
 The First National Operation &amp; Maintenance Company (NOMAC), a subsidiary of
 
 ACWA Power
 
 , is a leading operations and maintenance service provider for power generation and water desalination plants worldwide. With a presence in over 10 countries and a commitment to operational excellence, safety, and sustainability, NOMAC plays a vital role in ensuring reliable utilities that power communities and industries.
 
 
 
 
 
 
 About the Role
 
 
 
 As a
 
 Planning Engineer
 
 , you&rsquo;ll be at the heart of NOMAC&rsquo;s maintenance operations &mdash; driving the planning, scheduling, and coordination of maintenance programs, outages, and major shutdown activities. You will play a key role in ensuring
 
 plant reliability, asset performance, and maintenance efficiency
 
 across our operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and manage
 
 maintenance schedules
 
 (daily, monthly, and outage-related) using SAP and MS Project.
 </li>
 <li>
 Coordinate major
 
 shutdowns and turnaround activities
 
 , ensuring milestones and quality standards are met.
 </li>
 <li>
 Monitor and report on
 
 maintenance execution
 
 , including progress tracking, backlog analysis, and cost variance reports.
 </li>
 <li>
 Verify and coordinate
 
 material requirements
 
 , spare parts, and technical specifications with operations and procurement.
 </li>
 <li>
 Provide
 
 technical support
 
 on plant modifications, ensuring adherence to engineering standards and safety practices.
 </li>
 <li>
 Collaborate with internal teams and contractors to ensure
 
 safe, efficient, and timely maintenance execution
 
 .
 </li>
 <li>
 Lead
 
 SAP administration
 
 for planning processes, maintaining accurate and standardized data.
 </li>
 <li>
 Support
 
 continuous improvement initiatives
 
 , developing smarter ways to enhance equipment reliability and reduce downtime.
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Bring
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Mechanical, Electrical, or Instrumentation Engineering
 
 .
 </li>
 <li>
 
 7&ndash;10 years&rsquo; experience
 
 in maintenance planning within
 
 power generation or water desalination plants
 
 , including at least
 
 2 years in a supervisory capacity
 
 .
 </li>
 <li>
 Strong knowledge of
 
 CMMS tools (SAP preferred)
 
 , project management, and predictive maintenance methods.
 </li>
 <li>
 Proven experience managing
 
 outages or shutdowns for critical electrical/mechanical equipment
 
 .
 </li>
 <li>
 Excellent
 
 planning, organization, and analytical skills
 
 , with a strong safety and quality mindset.
 </li>
 <li>
 Effective communicator with the ability to collaborate across
 
 multidisciplinary teams
 
 and mentor junior engineers.
 </li>
 </ul>
 
 
 
 
 
 Why Join NOMAC?
 
 
 <ul>
 <li>
 Work within one of the region&rsquo;s
 
 most advanced and sustainable utility operators
 
 .
 </li>
 <li>
 Be part of a team that values
 
 safety, integrity, and continuous learning
 
 .
 </li>
 <li>
 Gain exposure to
 
 large-scale, high-impact projects
 
 in energy and water.
 </li>
 <li>
 Enjoy a
 
 collaborative, growth-oriented culture
 
 that recognizes excellence
 </li>
 </ul>
 
 
</div>

Maintenance Planning Engineer

Bank Nizwa

<div>
 
 
 Vacancy Description:
 
 
 
 
 
 
 
 Job Purpose
 
 
 
 
 
 
 Plans, develops, enhances and updates the Bank&rsquo;s IT infrastructure in terms of systems and communications in order to meet changing business requirements and avoiding disruption to Bank&rsquo;s operations due to unavailability of IT facilities.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 Strategic
 
 
 
 
 
 <ul>
 <li>
 Provides communication framework to the existing application architecture of the bank and monitors its implementation.
 </li>
 <li>
 Assist in defining IT continuity, capacity planning and Infrastructure availability
 </li>
 </ul>
 
 
 
 
 
 Operational
 
 
 
 
 
 <ul>
 <li>
 System administration of Dell Mx server and PowerMax storage infrastructure
 </li>
 <li>
 System administration of Linux servers
 </li>
 <li>
 System administration of VMware
 </li>
 <li>
 System administration of VDI, Citrix and other storage systems.
 </li>
 <li>
 Manage the administration and maintenance of the infrastructure environment in order to ensure high reliability, integrity, accuracy, safety and availability of data
 </li>
 <li>
 Support MDM solutions
 </li>
 <li>
 Support database and application teams' task initiatives.
 </li>
 <li>
 Support on backup solution and optimization
 </li>
 <li>
 Support for testing and developing infrastructure environments, which includes various domain like Windows, Linux, storage etc.
 </li>
 <li>
 Maintain suitable levels of integration among systems and data redundancy.
 </li>
 <li>
 Manage the administration and maintenance of the infrastructure environment in order to ensure high reliability, integrity, accuracy, safety and availability of data.
 </li>
 <li>
 Continuously keep updated about Bank Nizwa IT environment including on premise and third-party applications and various connectivity
 </li>
 <li>
 Attend meetings requiring IT inputs for new initiatives or resolving any specific issues.
 </li>
 <li>
 Attend to various audits and security testing of the applications managed by the Channels and Digital team
 </li>
 <li>
 Closure of audit findings and security observations within agreed timelines.
 </li>
 </ul>
 
 
 
 
 
 People
 
 
 
 
 
 <ul>
 <li>
 Identify training needs and coordinate with line manager for arranging training
 </li>
 <li>
 Attend all assigned trainings
 </li>
 <li>
 Conduct and attend Knowledge transfer sessions within IT teams
 </li>
 <li>
 Plan and complete leave balance within the same year
 </li>
 <li>
 Timely submission of appraisals
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 3 years
 </li>
 </ul>
 
 
 
 
 
 Required Qualification:
 
 
 
 
 
 <ul>
 <li>
 
 Minimum:
 
 Bachelor&rsquo;s Degree in IT
 </li>
 <li>
 
 Preferred:
 
 Masters
 </li>
 <li>
 Minimum of 3 years of experience in handling similar job profile preferably in Oman or GCC
 </li>
 </ul>
 
 
 
 
 
 Professional Qualifications
 
 
 
 
 
 <ul>
 <li>
 
 Preferred:
 
 Computer hardware and networking
 </li>
 <li>
 System administration
 </li>
 </ul>
 
 
 
 
 
 Knowledge &amp; Skills:
 
 
 
 
 
 <ul>
 <li>
 Excellent knowledge of Dell Mx and PowerMax Platform
 </li>
 <li>
 Excellent Knowledge of Linux system administration
 </li>
 <li>
 Excellent knowledge of VMware
 </li>
 <li>
 Knowledge of Datacenter, DR, Windows, Citrix, VDI. KVM, Data replication, DR automation system Perpetuuti, patch management, Blackberry MDM.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Excellent level of writing skills in English
 </li>
 <li>
 Good Analytical Skills
 </li>
 <li>
 Good interpersonal skills
 </li>
 <li>
 Time Management skills
 </li>
 </ul>
 
 
</div>

Supervisor- Infrastructure

Wyndham Garden Muscat

<div><h1 class="jobSectionHeader">SUMMARY</h1>
The Stewarding Supervisor is responsible for overseeing the cleanliness, organization, and maintenance of the kitchen and dining areas. This role includes managing the stewarding team, ensuring adherence to sanitation and safety standards, and maintaining inventory and equipment. The Stewarding Supervisor plays a crucial role in supporting the kitchen and front-of-house operations by ensuring a clean and efficient work environment. 
KEY RESPONSIBILITIES<ul><li>
Ensure all clean China, glass, and silver are returned to the relevant storage location using care to minimize breakage.</li><li>
Recruit, onboard, coach and motivate the stewarding team.</li><li>
Coordinate the work of the stewarding team to ensure efficient and effective operations.</li><li>
Train and develop stewarding staff, providing guidance on proper cleaning techniques, safety procedures, and equipment use.</li><li>
Oversee the cleaning and sanitation of kitchen equipment, utensils, and work areas, adhering to food safety and hygiene standards.</li><li>
Manage the inventory of cleaning supplies and kitchen equipment, ensuring that stock levels are maintained, and orders are placed as needed.</li><li>
Monitoring and report on breakage of chinaware/glassware and damaged cutlery/equipment to the line manager and prepare the purchase order for the line manager to sign.</li><li>
Ensure proper handling and storage of kitchen equipment and utensils to prevent damage and loss.</li><li>
Handling the rota, ensuring staffing levels are managed according to business levels and contractual hours.</li><li>
Conduct regular inspections of kitchen and dining areas to ensure cleanliness and compliance with health and safety regulations.</li><li>
Collaborate with kitchen and restaurant management to address any cleanliness or maintenance issues promptly.</li><li>
Handle any guest complaints or issues related to cleanliness or equipment in a professional manner.</li><li>
Prepare and maintain records related to cleaning schedules, equipment maintenance, and inventory.</li><li>
Ensure that all cleaning and maintenance tasks are completed according to established standards and timelines.</li><li>
Any other reasonable duties assigned by management.</li></ul>
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:<ul><li>
Leadership</li><li>
Operational efficiency</li><li>
Attention to detail</li><li>
Planning and organisation</li><li>
Cost control</li><li>
Ability to work under pressure</li><li>
Teamwork</li><li>
Flexibility</li><li>
Reliability</li><li>
&ldquo;Can do&rdquo; attitude</li><li>
Excellent hygiene standards</li></ul><h1 class="jobSectionHeader">
BACKGROUND</h1><ul><li>
1-2 years&rsquo; supervisory stewarding experience in a similar type of operations.</li><li>
Knowledge of proper use of Stewarding machinery, proper use of cleaning equipment and chemicals.</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Tools</h3>
Microsoft Office<h3 class="jobSectionHeader">
Soft skills</h3>
Effective Communication, Teamwork, Leadership Mentoring, Planning</div></div>

Stewarding Supervisor

Gargash Motors & General Trading

<div>
 
 
 JOB OVERVIEW
 
 
 
 The Service Advisor is the primary liaison between customers and the workshop team. Responsible for providing a premium customer experience, the Service Advisor ensures that all vehicle service and repair requirements are clearly communicated, properly documented, and executed to the highest standards. This job involves managing service bookings, advising customers on maintenance and repair needs, preparing cost estimates, and keeping customers informed throughout the service process.
 
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 <ul>
 <li>
 Greet customers in a professional, courteous, and welcoming manner, creating a positive first impression.
 </li>
 <li>
 Listen to and accurately record customer concerns, symptoms, and service requests.
 </li>
 <li>
 Provide advice on routine maintenance, warranty coverage, and recommended services to ensure vehicle reliability and performance.
 </li>
 <li>
 Schedule service appointments and coordinate workshop capacity based on technician availability and job priority.
 </li>
 <li>
 Create detailed and accurate job cards using the Dealer Management System (DMS), ensuring clear communication of customer requirements to workshop personnel.
 </li>
 <li>
 Monitor job progress and proactively update customers on vehicle status, expected completion times, and any unforeseen delays.
 </li>
 <li>
 Prepare and present service estimates, explaining work needed and associated costs in a transparent manner.
 </li>
 <li>
 Obtain customer approval for repairs and additional work required, ensuring compliance with internal authorization processes.
 </li>
 <li>
 Coordinate with the parts department to ensure availability of required components.
 </li>
 <li>
 Finalize invoices and review with customers upon vehicle delivery, answering any billing questions. Ensure all completed jobs meet quality and safety standards before delivery to the customer.
 </li>
 <li>
 post-service follow-up to measure customer satisfaction and resolve any complaints or concerns.
 </li>
 <li>
 Actively participate in continuous improvement initiatives to enhance service delivery and retention rates.
 </li>
 <li>
 Ensure compliance with service processes, brand standards, warranty procedures, and regulatory guidelines.
 </li>
 <li>
 Maintain accurate customer records, service history, and feedback logs.
 </li>
 <li>
 Provide daily updates to the Aftersales Manager on bookings, customer feedback, and job status.
 </li>
 <li>
 Uphold company values throughout business practices and utilize sound judgment in decision making
 </li>
 <li>
 Any other additional duties as may be required by management based on needs of the business
 </li>
 </ul>
 
 
 
 
 
 POSITION REQUIREMENTS WORK EXPERIENCE
 
 
 <ul>
 <li>
 A minimum of 1-3 years working experience in a similar role.
 </li>
 <li>
 Experience working automotive brand is preferred.
 </li>
 </ul>
 
 
 
 
 
 EDUCATIONAL QUALIFICATION
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree in Automotive Technology, Business Administration, or a related field.
 </li>
 </ul>
 
 
 
 
 
 SKILLS/BEHAVIOUR ATTRIBUTES
 
 
 <ul>
 <li>
 Solid understanding of automotive systems, maintenance requirements, and repair procedures. &bull; Proficiency in Dealer Management Systems (DMS) and workshop planning tools.
 </li>
 <li>
 Ability to read and interpret technical documents, estimates, and repair orders.
 </li>
 <li>
 Knowledge of warranty policies and claims processes is an advantage.
 </li>
 <li>
 Strong customer service orientation with excellent interpersonal skills.
 </li>
 <li>
 High attention to detail and accuracy in documentation.
 </li>
 <li>
 Clear verbal and written communication, with the ability to explain technical information to nontechnical customers.
 </li>
 <li>
 Professional appearance and demeanour.
 </li>
 <li>
 Proactive, solution-focused, and able to work under pressure in a fast-paced environment
 </li>
 </ul>
</div>

Service Advisor - Omani National

Explore 638+ Manager maintenance program reliability and mel in Oman this October. Find roles across top companies and apply now to boost your career.