business manager

associate manager - operations Jobs in Lahore Pakistan

associate manager - operations

business operations associate Jobs in Lahore Pakistan

business operations associate

operations manager Jobs in Lahore Pakistan

operations manager

: lms operations manager Jobs in Lahore Pakistan

: lms operations manager

manager of operations

CureMD

<div><div>Job Overview:</div><div></div><div>
The Associate Manager - Operations in Customer Success Department will support the Senior Manager Customer Success in overseeing day-to-day departmental functions, with a strong focus on customer onboarding, implementation, and support. This role is pivotal in enforcing SOPs, SLAs, and KPIs, ensuring operational consistency across cross-functional teams. The ideal candidate combines analytical rigor, attention to detail, and a proactive approach towards continuous process improvement and operational efficiency.</div><div></div><div>
Job Responsibilities:</div><ul><li><div>
Support the Senior Manager in managing daily operations across customer onboarding, implementation, and support in Customer Success.</div></li><li><div>
Enforce SOPs and SLAs, ensuring consistency and compliance across departments.</div></li><li><div>
Define and maintain a master Customer Success KPI set (SLA compliance, NPS, FCR, onboarding velocity).</div></li><li><div>
Conduct weekly data audits to ensure 98% accuracy in reports.</div></li><li><div>
Automate daily scorecards and develop a Monday 9 a.m. executive dashboard using SQL, Power BI, or Tableau.</div></li><li><div>
Deliver ad hoc data analyses within 48 hours of request.</div></li><li><div>
Monitor SOP adherence and flag any breaches within two hours.</div></li><li><div>
Facilitate monthly SOP refresher workshops.</div></li><li><div>
Identify at least three actionable trends per month with ROI-backed recommendations.</div></li><li><div>
Collaborate with Finance, DevOps, and PMO to align data definitions and reduce report turnaround time by 30%.</div></li></ul><div></div><div>
Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree in Marketing, Business, or related field (Master&rsquo;s preferred).</div></li><li><div>
6+ years of experience in marketing project coordination/operations, with exposure to project leadership.</div></li><li><div>
Strong project management skills, ideally with certification (CAPM, PMP, or equivalent in progress).</div></li><li><div>
Excellent communication, negotiation, and stakeholder management abilities.</div></li><li><div>
Proficiency in project management and collaboration tools.</div></li><li><div>
Demonstrated ability to manage budgets, timelines, and project risks.</div></li></ul><div></div><div>
Compensation and Benefits:</div><div></div><div>
   Financial:</div><ul><li><div>
Competitive salary and bi-annual bonus.</div></li><li><div>
Fast track and uncapped career growth for high performers.</div></li><li><div>
Company-sponsored vehicle financing (car and bike).</div></li><li><div>
Interest-free loans.</div></li><li><div>
Provident Fund: CureMD matches up to 8% of your base salary.</div></li><li><div>
Fuel Card.</div></li><li><div>
Cellular Allowance.</div></li></ul><div></div><div>
   Health and Wellness:</div><ul><li><div>
In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.</div></li><li><div>
Hospital treatment monitoring by company doctors.</div></li><li><div>
Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity, and parents' inpatient).</div></li><li><div>
Exclusive health benefits and discounts at top class clinics and labs.</div></li></ul><div></div><div>
     Supportive Workplace:</div><ul><li><div>
Pick-up and drop-off services for female employees.</div></li><li><div>
In-house daycare facility.</div></li><li><div>
In-house gym and recreational area to unwind.</div></li></ul><div></div><div>
   Continued Learning:</div><ul><li><div>
Company-sponsored trainings, workshops, development programs and retreats.</div></li><li><div>
Paid specialized trainings/certifications.</div></li></ul><div></div><div>
The Difference You&rsquo;ll Make:<br>
<br>
At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives. Together, let&rsquo;s save lives.</div></div><div></div>

Associate Manager - Operations

<div>
 <strong>
  Job Overview:
  <br/>
  <br/>
 </strong>
 The
 <strong>
  Associate Manager - Operations
 </strong>
 in Customer Success Department will support the Senior Manager Customer Success in overseeing day-to-day departmental functions, with a strong focus on customer onboarding, implementation, and support. This role is pivotal in enforcing SOPs, SLAs, and KPIs, ensuring operational consistency across cross-functional teams. The ideal candidate combines analytical rigor, attention to detail, and a proactive approach towards continuous process improvement and operational efficiency.
 <br/>
 <br/>
 <strong>
  Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support the Senior Manager in managing daily operations across customer onboarding, implementation, and support in Customer Success.
  </li>
  <li>
   Enforce SOPs and SLAs, ensuring consistency and compliance across departments.
  </li>
  <li>
   Define and maintain a master Customer Success KPI set (SLA compliance, NPS, FCR, onboarding velocity).
  </li>
  <li>
   Conduct weekly data audits to ensure &ge;98% accuracy in reports.
  </li>
  <li>
   Automate daily scorecards and develop a Monday 9 a.m. executive dashboard using SQL, Power BI, or Tableau.
  </li>
  <li>
   Deliver ad hoc data analyses within 48 hours of request.
  </li>
  <li>
   Monitor SOP adherence and flag any breaches within two hours.
  </li>
  <li>
   Facilitate monthly SOP refresher workshops.
  </li>
  <li>
   Identify at least three actionable trends per month with ROI-backed recommendations.
  </li>
  <li>
   Collaborate with Finance, DevOps, and PMO to align data definitions and reduce report turnaround time by 30%.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Marketing, Business, or related field (Master&rsquo;s preferred).
  </li>
  <li>
   6+ years of experience in marketing project coordination/operations, with exposure to project leadership.
  </li>
  <li>
   Strong project management skills, ideally with certification (CAPM, PMP, or equivalent in progress).
  </li>
  <li>
   Excellent communication, negotiation, and stakeholder management abilities.
  </li>
  <li>
   Proficiency in project management and collaboration tools.
  </li>
  <li>
   Demonstrated ability to manage budgets, timelines, and project risks.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation and Benefits:
  <br/>
  <br/>
 </strong>
 <strong>
  💰 Financial:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary and bi-annual bonus.
  </li>
  <li>
   Fast track and uncapped career growth for high performers.
  </li>
  <li>
   Company-sponsored vehicle financing (car and bike).
  </li>
  <li>
   Interest-free loans.
  </li>
  <li>
   Provident Fund: CureMD matches up to 8% of your base salary.
  </li>
  <li>
   Fuel Card.
  </li>
  <li>
   Cellular Allowance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🏥 Health and Wellness:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.
  </li>
  <li>
   Hospital treatment monitoring by company doctors.
  </li>
  <li>
   Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity, and parents' inpatient).
  </li>
  <li>
   Exclusive health benefits and discounts at top class clinics and labs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🤝🏻 Supportive Workplace:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Pick-up and drop-off services for female employees.
  </li>
  <li>
   In-house daycare facility.
  </li>
  <li>
   In-house gym and recreational area to unwind.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  📚 Continued Learning:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Company-sponsored trainings, workshops, development programs and retreats.
  </li>
  <li>
   Paid specialized trainings/certifications.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  The Difference You&rsquo;ll Make:
  <br/>
  <br/>
 </strong>
 At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives.
 <strong>
  Together, let&rsquo;s save lives.
 </strong>
</div>


Archive Media Co.

<div>
 <strong>
  Hiring: Content Operations Manager &ndash; Pakistan
  <br/>
 </strong>
 <p>
  We&rsquo;ve built one of the fastest-moving content engines online, producing high-volume short-form video and slideshow content for multiple U.S. brands. The team in Pakistan has grown past 40 full-time employees and continues to scale every month. Millions of views are generated across TikTok and Instagram, but the next phase of growth requires stronger operational leadership.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re hiring a
  <strong>
   Content Operations Manager
  </strong>
  to take a big responsibility in the Pakistan office. Its systems, people, and output. This person will bring structure, accountability, and forward-thinking creativity to an operation that already has proven traction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we do:
  </strong>
 </p>
 <p>
  We run a full-stack content production system that powers U.S. e-commerce and media brands through organic short-form content. The foundation is great, but the speed of scale now demands someone who can help organize, refine, and lead at a higher level.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Manage the full production workflow: ideation &rarr; editing &rarr; posting &rarr; analytics.
  </li>
  <li>
   Lead and develop managers across slideshow, video, and posting teams.
  </li>
  <li>
   Enforce output and quality standards across all departments.
  </li>
  <li>
   Identify weak points in systems and implement lasting solutions.
  </li>
  <li>
   Track performance data and use it to drive creative and operational improvements.
  </li>
  <li>
   Coordinate with U.S. creative leads to align direction and brand strategy.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we&rsquo;re looking for:
  </strong>
 </p>
 <ul>
  <li>
   4&ndash;7+ years managing content or creative operations (agency, brand, or production).
  </li>
  <li>
   Proven ability to lead 15+ person teams with measurable output goals.
  </li>
  <li>
   Understanding of short-form platforms, trend cycles, and creative testing.
  </li>
  <li>
   Strong communication, organization, and leadership discipline.
  </li>
  <li>
   Fluent in English and comfortable in a fast-paced environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What makes this opportunity different:
  </strong>
 </p>
 <p>
  You&rsquo;d be stepping into a system that already works, tens of millions of organic views, strong creative infrastructure, and clear revenue impact. Your role is to take a working machine and make it run like butter. If executed well, this position grows into
  <strong>
   Head of Global Content Operations
  </strong>
  , with performance-based upside and long-term equity potential.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Lahore Pakistan (on-site or hybrid)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Compensation:
  </strong>
  Competitive base, performance bonuses, and long-term incentives based on growth impact.
  <br/>
 </p>
</div>


Operations Manager

Funcity

<ul><li>Supervise day-to-day park operations to ensure safety, cleanliness, and efficiency.</li><li>Lead and monitor operational teams, including ride operators, and customer service staff.</li><li>Ensure compliance with safety standards, SOPs, and operational checklists.</li><li>Handle guest complaints and feedback with professionalism and a service-first approach.</li><li>Support the Manager Operations in planning, reporting, and staff scheduling.</li><li>Monitor ride performance, maintenance coordination, and crowd control.</li><li>Conduct daily inspections to ensure all attractions are functioning safely.</li><li>Implement operational improvement initiatives to enhance visitor experience.</li><li>Assist in organizing special events and promotions within the park.</li><li>Flexibility to work evenings, weekends, and holidays as required (03 pm to 12 pm).</li></ul><p>Job Type: Full-time</p><p>Pay: Rs90,000.00 - Rs120,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Oversee and support day-to-day operations: 3 years (Required)</li><li>Monitor staff performance: 3 years (Required)</li><li>Scheduling, training, and supervising operational staff: 3 years (Required)</li><li>guest concerns/complaints promptly:: 3 years (Required)</li></ul><p>Work Location: In person</p>

Assistant Manager Operations and Customer Service

Abacus Outsourcing

<p><b>Job Title: Assistant Manager Call Center Operations</b></p><p><b>Working Hours: Rotational Shifts</b></p><p><b>Description: </b></p><p>Are you a results-driven leader with a passion for operational excellence? Abacus is looking for an experienced and dynamic Assistant Manager Call Center Operations to join our growing team in Lahore. This is an exciting opportunity to take a key role in managing BPO projects, driving team performance, and ensuring outstanding service delivery to our clients.</p><p><b>Key Responsibilities:</b></p><p>Oversee day-to-day operations of one or more BPO projects (inbound/outbound/customer service/back-office).</p><p>Monitor team performance to ensure KPIs, SLAs, and quality targets are consistently met.</p><p>Conduct daily team huddles, coaching sessions, and performance reviews to foster a high-performing culture.</p><p>Collaborate closely with QA and Training teams to identify skill gaps and deliver targeted improvement plans.</p><p>Analyze performance data and prepare detailed reports with actionable insights for senior management.</p><p>Handle client escalations with professionalism and ensure timely resolution.</p><p>Drive process improvements to enhance operational efficiency and customer satisfaction.</p><p>Ensure compliance with company policies, regulatory standards, and industry best practices.</p><p>Support workforce planning including scheduling, resource allocation, and attendance tracking.</p><p><b>Qualifications &amp; Requirements:</b></p><p>Bachelor's/Master's degree in Business Administration, Management, or a related field.</p><p>4&ndash;6 years of experience in BPO operations, including 2&ndash;3 years in a supervisory or assistant managerial role.</p><p>Strong grasp of BPO workflows, KPIs, and quality assurance standards.</p><p>Excellent leadership, communication, and interpersonal skills.</p><p>Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.</p><p>Proficiency in MS Office, CRM systems, and performance monitoring dashboards.</p><p>Job Type: Full-time</p><p><b>Education:</b></p><ul><li>Bachelor's (Required)</li><li>Master's (Preferred)</li></ul><p><b>Experience:</b></p><ul><li><b>Minimum BPO Operations Managing: 2 years (Required)</b></li></ul><p>Work Location: Lahore, In person</p><p>Job Type: Full-time</p><p>Pay: Up to Rs200,000.00 per month</p><p>Work Location: In person</p>

Assistant Manager Call Center Operations

PepsiCo

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 Perform routine administrative tasks such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, and assist the Ops. Director in his day to day working. The job also requires helping Ops. Director with various reports and different assignments.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Update SC Ops Director calendar, maintain scheduling &amp; keep checking of daily activities.
  </li>
  <li>
   Schedule conferences, meetings, presentations, for Ops. Director.
  </li>
  <li>
   Receive &amp; screen phone calls, visitors, emails, incoming mails, and answer routine questions and furnish information to various internal/ external stakeholders regarding Ops. Director.
  </li>
  <li>
   Compose type and distribute meeting notes, routine correspondence, and reports.
  </li>
  <li>
   Signing off routine documents by Ops Dir. &amp; coordinating their further signing off from Factory controller/ BU Controller/ CFO/ GM at HO.
  </li>
  <li>
   Keep track of documents (CARS/Agreements/ Contracts) &amp; follow up with managers &amp; Admins assistants at plant and HO.
  </li>
  <li>
   File medical/T&amp;E/entertainment/ vehicle maintenance &amp; other expenses for Ops. Director/ other HoDs and follow-up with Finance for payment.
  </li>
  <li>
   Manage international travel for entire Ops. team including; arrangement of Cash Advance/Visa processing/flight reservation/ hotel/ pick &amp; drop/ letters to Embassies. Complete TRF &amp;T&amp;E reports for all international travel within Ops team.
  </li>
  <li>
   Make domestic travel arrangements for Ops. Director, Head of SC &amp; Agro Team. (flight reservation/hotel/pick &amp; drop/ Rent-a-Car)
  </li>
  <li>
   Assist foreign visitors in getting their required visa to Pakistan by timely submission of invitation letter/Chambers attestation documents. Also coordinate their stay &amp; travel arrangements within Pakistan. Intimate Admin for Security protocol for all such visitors.
  </li>
  <li>
   Compile Monthly Ops Review deck; follow up with HoDs for timely submission. Apart from the above, employee is expected to perform other accountabilities, time to time assigned by the manager. Prepare every month product freshness report &amp; submit before 10th of every month.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Qualification/Skill
 </strong>
 <strong>
  Experience Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum Graduate qualification required.
  </li>
  <li>
   Preferably Masters.
  </li>
  <li>
   Computer operations proficiency (especially MS Office).
  </li>
  <li>
   Quick note taking ability.
  </li>
  <li>
   Excellent word processing speed/ stenography and transcription.
   <br/>
   <br/>
  </li>
 </ul>
 2 - 4 years: Industry experience in Admin support/ Secretarial work in the corporate sector.
 <br/>
 <br/>
 Exposure of working with Senior leadership is preferred
 <br/>
 <br/>
 <ul>
  <li>
   Multitasking
  </li>
  <li>
   Customer Focus
  </li>
  <li>
   Analytical Thinking
  </li>
  <li>
   Negotiation Skills
  </li>
  <li>
   Attention to Detail
  </li>
  <li>
   Result Orien
  </li>
 </ul>
</div>


Admin Assistant - SC Ops

<div>Overview:
<p>
Perform routine administrative tasks such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, and assist the Ops. Director in his day to day working. The job also requires helping Ops. Director with various reports and different assignments.</p>
Responsibilities:
<ul><li>Update SC Ops Director calendar, maintain scheduling &amp; keep checking of daily activities.</li><li>
Schedule conferences, meetings, presentations, for Ops. Director.</li><li>
Receive &amp; screen phone calls, visitors, emails, incoming mails, and answer routine questions and furnish information to various internal/ external stakeholders regarding Ops. Director.</li><li>
Compose type and distribute meeting notes, routine correspondence, and reports.</li><li>
Signing off routine documents by Ops Dir. &amp; coordinating their further signing off from Factory controller/ BU Controller/ CFO/ GM at HO.</li><li>
Keep track of documents (CARS/Agreements/ Contracts) &amp; follow up with managers &amp; Admins assistants at plant and HO.</li><li>
File medical/T&amp;E/entertainment/ vehicle maintenance &amp; other expenses for Ops. Director/ other HoDs and follow-up with Finance for payment.</li><li>
Manage international travel for entire Ops. team including; arrangement of Cash Advance/Visa processing/flight reservation/ hotel/ pick &amp; drop/ letters to Embassies. Complete TRF &amp;T&amp;E reports for all international travel within Ops team.</li><li>
Make domestic travel arrangements for Ops. Director, Head of SC &amp; Agro Team. (flight reservation/hotel/pick &amp; drop/ Rent-a-Car)</li><li>
Assist foreign visitors in getting their required visa to Pakistan by timely submission of invitation letter/Chambers attestation documents. Also coordinate their stay &amp; travel arrangements within Pakistan. Intimate Admin for Security protocol for all such visitors.</li><li>
Compile Monthly Ops Review deck; follow up with HoDs for timely submission. Apart from the above, employee is expected to perform other accountabilities, time to time assigned by the manager. Prepare every month product freshness report &amp; submit before 10th of every month.</li></ul>
Qualifications:
<div><b>
Qualification/Skill</b><b> </b><b>Experience</b><b> </b><b>Competencies</b></div><div><div><ul><li><b>Minimum Graduate qualification required.</b></li></ul><ul><li><b>Preferably Masters.</b></li></ul><ul><li><b>Computer operations proficiency (especially MS Office).</b></li></ul><ul><li><b>Quick note taking ability.</b></li></ul><ul><li><b>Excellent word processing speed/ stenography and transcription.</b></li></ul></div><div></div><div><div><br>
2 &ndash; 4 years: Industry experience in Admin support/ Secretarial work in the corporate sector.</div><div></div><div><br>
Exposure of working with Senior leadership is preferred</div></div><div><ul><li><br>
<b>Multitasking</b></li></ul><ul><li><b>Customer Focus</b></li></ul><ul><li><b>Analytical Thinking</b></li></ul><ul><li><b>Negotiation Skills</b></li></ul><ul><li><b>Attention to Detail</b></li></ul><ul><li><b>Result Orien</b></li></ul></div></div></div>

Explore 2836+ Manager of operations in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.

2836 manager of operations jobs IN Lahore Pakistan

Associate Manager - Operations

Associate Manager - Operations

Operations Manager

Assistant Manager Operations and Customer Service

Assistant Manager Call Center Operations

Admin Assistant - SC Ops

Admin Assistant - SC Ops