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manager of quality

Mace Oman

Job Title Compliance and Assurance Manager - Quality Management Dubai Job Description Compliance and Assurance Manager - Quality Management Dubai Position Overview Mace is seeking an experienced Compliance and Assurance Manager to join our consultancy division in Dubai. This role ensures that our quality management system aligns with business, legal, and contractual requirements, supporting ISO certifications and promoting risk mitigation strategies. The position is ideal for professionals passionate about driving compliance, quality, and operational excellence across complex projects in the UAE construction and consultancy sector. Job Details Job Location: Dubai, United Arab Emirates Industry: Construction Function: Compliance / Risk Management Gender: Any Candidate Nationality: Any Job Type: Full Time What You ll Do * Oversee implementation of Mace s quality management system across assigned hubs. * Manage external ISO 9001 certification audits and support new certification processes. * Conduct internal audits, prepare reports, and track follow-up actions. * Investigate non-conformances, identify root causes, and recommend corrective and preventive measures. * Maintain and improve quality management system content, processes, and performance metrics. * Deliver accurate quality reporting, data analysis, and risk mitigation recommendations. * Prepare communication materials for management reviews and business updates. * Monitor supply chain quality performance and provide guidance to ensure compliance. * Develop and deliver training programs to enhance system awareness and implementation. * Support business development by embedding compliance standards and ensuring operational integrity. Ideal Profile * Bachelor s degree in a relevant field. * Strong understanding of quality management principles and operational controls. * Expertise in ISO 9001 standards and compliance requirements. * Experience in internal auditing, certification processes, and system improvements. * Skilled in using digital control tools and project management systems. * Knowledge of project lifecycle controls, from design through delivery. * Ability to work with outsourced business models and complex stakeholder environments. Why Join Us * Opportunity to work on world-class projects with a globally recognized consultancy. * A culture that promotes safety, integrity, and continuous improvement. * Competitive compensation and opportunities for career growth within an international organization.

Compliance and Assurance Manager - Quality Management

Road and Transport, RTA Dubai

Position OverviewThe IT Governance and Quality Assurance Manager will be responsible for leading the development, monitoring, and enhancement of governance frameworks, policies, and quality standards across RTA s technical systems. The role ensures compliance with international best practices, reduces operational risks, and promotes continuous improvement in IT performance and governance.What You ll Do<ul><li>Monitor technical systems and governance KPIs, identify non-compliance, and recommend corrective actions.</li><li>Audit compliance with ISO 38500 and other international IT governance standards.</li><li>Review and assess project documents for technical quality and adherence to governance policies.</li><li>Lead business continuity, recovery testing, and IT risk management initiatives.</li><li>Provide technical advisory support and conduct awareness sessions for departments.</li><li>Develop executive dashboards and analytical reports for senior management.</li><li>Implement automation tools for testing, reporting, and compliance tracking.</li><li>Enhance IT governance frameworks, policies, and performance indicators.</li><li>Coordinate with Dubai Digital Authority, vendors, and internal stakeholders to ensure alignment.</li><li>Promote innovation, continuous improvement, and cost optimization across IT operations.</li></ul>

IT Governance and Quality Assurance Manager

Jobfinders

Previous Experience in the UAE is a must 
 Key Responsibilities: Develop, implement, and maintain quality control systems and SOPs for cleaning and catering services. Conduct routine audits and inspections across all sites (cleaning and catering) to ensure adherence to hygiene, safety, and service standards. Ensure compliance with Dubai Municipality, HACCP, ISO, and food safety regulations. Monitor chemical usage, cleaning protocols, kitchen hygiene, and food handling procedures. Train supervisors and staff on quality assurance standards and best practices. Identify skill gaps and ensure continuous training on hygiene, sanitation, and customer service. Lead incident investigations and root cause analysis for quality-related issues. Maintain accurate records of quality checks, non-conformities, and corrective actions. Prepare quality reports and present findings to management with recommendations for improvements. Support external audits and client inspections. Respond to client complaints regarding service quality and implement corrective measures. Proactively identify areas of improvement across operations and recommend solutions. Work closely with operations, kitchen staff, and site supervisors to ensure consistent service delivery. 
 Qualifications: Bachelor s degree in Food Science, Hospitality Management, Environmental Health, or related field. Minimum 5+ years of experience in quality control or hygiene management, preferably within cleaning and/or catering services in the UAE.

Female Quality control manager -Dubai -8000AEd-10000 AED

Marriott International

OUR EXPECTATIONS FROM THE ROLE:
CORE WORK ACTIVITIES
<ul>
 <li>Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training.</li>
 <li>Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas.</li>
 <li>Coordinates a weekly quality meeting focusing on guestVoice, top incidents, and business standard audits.</li>
 <li>Records, tracks, and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates, and the corporate office.</li>
 <li>Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution.</li>
 <li>Facilitates process improvement teams, verifying use of the systematic processes, and improvement is achievable and measurable.</li>
 <li>Immerses in operations to better understand issues/defects faced on the ground.</li>
 <li>Drives several initiatives for business standard audits and guestvoice.</li>
 <li>Conducts monthly audit to verify compliance with company and brand standards.</li>
 <li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li>
 <li>Directs property quality efforts to address critical customer requirements.</li>
 <li>Completes other reasonable duties as requested by leadership.</li>
</ul>
Executing Quality Training Programs
<ul>
 <li>Partners with Learning &amp; Development (L&amp;D) to train executive committee members and managers on problem solving, process improvement, and strategic planning techniques.</li>
 <li>Develops specific training designed to improve service performance.</li>
 <li>Drives brand values and philosophy in all training and development activities.</li>
 <li>Partners with L&amp;D team to verify transfer of learning in the hotel/classroom takes place.</li>
 <li>Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.</li>
 <li>Partners with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.</li>
</ul>
Managing Quality Tools
<ul>
 <li>Verifies that management practices at all levels are aligned with quality tools.</li>
 <li>Verifies the tools for continuous improvements are in place and being utilized.</li>
 <li>Uses data collection methods to identify, compile, display, track, and analyze defect trends.</li>
</ul>
Managing the Guest Experience
<ul>
 <li>Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.</li>
 <li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li>
 <li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.</li>
 <li>Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.).</li>
</ul>

Quality and Brand Experience Manage

Majid Al Futtaim

ROLE PROFILE
<ul>
<li>Determine damage and defects versus inherent characteristics of furniture and identify a course of action for the merchandise where necessary.</li>
<li>Correct defects and perform the highest level of wood repairs, refinishing, spraying and/or upholstery and l</li>
<li>Perform all assigned tasks within specified timeframes and as per coverage area assigned.</li>
<li>Responsible for checking and repairing all returns with quality issues from customers and stores.</li>
<li>Communicate product differences or issues to the brand team</li>
<li>Work in tandem with third party carriers to ensure a high quality of delivery and customer service.</li>
<li>Promote a strong sense of teamwork and culture of respect by working together safely, effectively, respectfully and efficiently with all associates.</li>
<li>Timely and effective completion/achievement of assigned work/targets</li>
<li>Maintain HSE practices in the working environment at all times to minimize the opportunity of damaged stock, and to reduce the risk of injury to self and colleagues.</li>
<li>Contribute aVisit client homes with store personnel for quality checks and repairs where appropriate and approved by the Customer Care Team.</li>
<li>Perform inbound and outbound quality control to ensure the delivery of operational excellence and expected customer experience.</li>
</ul>

Last-Mile Quality Officer

<div>
 
 
 About the job
 
 
 
 A leading luxury hospitality group is seeking an Associate Director of Quality to oversee quality, business excellence, and guest experience across all properties. This hybrid role operates at both corporate and cluster level, providing strategic oversight and hands-on guidance to ensure brand standards, compliance, and operational excellence across the portfolio.
 
 
 The successful candidate will lead initiatives that enhance guest experience, maintain health and safety standards, drive learning and development, and ensure consistent delivery of the group&rsquo;s high-quality standards
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Oversee guest experience and service quality across all properties.
 </li>
 <li>
 Ensure brand standards are applied consistently and compliance obligations are met.
 </li>
 <li>
 Lead quality audits, inspections, and continuous improvement initiatives.
 </li>
 <li>
 Coordinate learning and development programs aligned with service excellence goals.
 </li>
 <li>
 Monitor health, safety, and operational risk management across the portfolio.
 </li>
 <li>
 Work closely with property leadership teams to implement corrective actions and best practices.
 </li>
 <li>
 Develop and report on KPIs related to quality, guest satisfaction, and operational excellence.
 </li>
 <li>
 Collaborate with corporate leadership to drive strategic quality initiatives and business excellence programs.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements
 
 
 <ul>
 <li>
 8&ndash;10+ years&rsquo; experience in quality management, guest experience, or hospitality operations, preferably in multi-property or luxury hotel groups.
 </li>
 <li>
 Strong understanding of service quality frameworks, brand standards, and business excellence principles.
 </li>
 <li>
 Hands-on experience with quality audits, inspections, and continuous improvement processes.
 </li>
 <li>
 Experience coordinating learning and development initiatives in a hospitality context.
 </li>
 <li>
 Knowledge of health, safety, and regulatory compliance in hotel operations.
 </li>
 <li>
 Excellent communication, leadership, and interpersonal skills.
 </li>
 <li>
 Ability to operate at both strategic and operational levels across multiple properties.
 </li>
 </ul>
 
 
</div>

Associate Director - Quality

Confidential Company

To ensure consistent store quality standards across assigned regions by conducting routine audits, tracking compliance with operational SOPs, and supporting the implementation of corrective measures. The role is designed for motivated fresh MBA graduates who aspire to build a strong career in retail operations, store audit, and compliance management.

Manager - Store Quality Control & Audit

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