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operation manager

manager operational risk

Commercial Bank International

<div>
 
 
 Job Purpose:
 
 
 
 To ensure the effective design, implementation, and maintenance of the Bank&rsquo;s Operational Risk Management Framework in alignment with regulatory requirements, internal policies, and enterprise-wide standards. The role provides independent second-line oversight of key operational risk activities, including RCSA validation, control testing, KRI reporting, business continuity management, and access management through close collaboration with Risk Champions. It is also responsible for monitoring and guiding the consistent application of the Operational Risk Framework across business units and control functions to strengthen the Bank&rsquo;s overall risk culture and resilience.
 
 
 
 
 
 
 Reports directly to:
 
 Vice President - Operational Risk, Business Continuity Management (BCM) and Fraud Prevention (FP)
 
 
 
 Reported to by:
 
 Officer- Quality Assurance
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 
 &bull; Support the Bank-wide implementation of ORM program and Risk culture enhancement in all areas of Operational Risk including Business continuity Management (BCM) and Identity &amp; Access Management (IAM).
 
 
 &bull; Drive Bank-wide implementation of the ORM policies and governance structures.
 
 
 &bull; Work closely with Project Management team to ensure early adoption of ORM/BCM/AM standards in all new Products and Processes.
 
 
 &bull; Assist the department to coordinate the bank-wide Outsourcing activities through respective policy/procedure updates in line with regulatory requirements as well as coordination of governance activities.
 
 
 &bull; Manage a team of Operational risk officers carrying out RCSA assessments, Control Testing, Incident management, Issue and Action Management, Risk Acceptance monitoring, Key Risk Indicator (KRI) bank-wide consolidation, BCM Coordination, IAM coordination.
 
 
 &bull; Conduct and coordinate a 2nd Line of defense Operational Risk reviews in various Business Units (BU) of the bank to form an assess the BU&rsquo;s overall Risk and Control environment effectiveness and suggest Process improvements, possible automations that can enhance the control environment.
 
 
 &bull; Support in planning, organizing, and carrying out the control testing activities including preparations of key controls to test, plan, scheduling and assigning work and assessing estimated resources required.
 
 
 &bull; Coordinate and ensure a resolution of issues raised by regulators, external auditors, consultants and internal Auditors.
 
 
 &bull; Assist the Head of Department in Governance activities by preparing regular and ad-hoc ORM reports on Risks, Issues, Remediation Plans, Incidents, 2nd LoD Review results and Project status.
 
 
 &bull; Establish and lead the periodic Governance forums with Risk champions to provide guidance across the organization/branches to create awareness about ORM, BCM, IAM framework
 
 
 &bull; Maintain updated ORM Policies and Procedures in Line with Regulatory requirements and Industry Best practices.
 
 
 &bull; Design and deliver Bank-wide ORM risk culture enhancement program by updating training materials and delivering training through the Bank&rsquo;s training platform or through in-person meetings.
 
 
 &bull; Continuously update and implement a robust enterprise-wide Business Continuity Management (BCM) framework aligned with Regulations (eg. CBUAE, NCEMA) and international standards (e.g., ISO 22301).
 
 
 &bull; Maintain awareness of CBUAE requirement updates around ORM, BCM, IAM.
 
 
 &bull; Oversee the development and maintenance of bank-wide Business Impact Analyses (BIAs), Business Continuity Plans (BCPs), IT Disaster Recovery Plans (DRPs), and Crisis Management protocols. Establish recovery time objectives (RTO) and recovery point objectives (RPO) with IT and business units
 
 
 &bull; Evaluate third-party continuity and recovery capabilities for critical service providers to ensure Bank&rsquo;s BCM standards are followed.
 
 
 &bull; Provide guidance and support to departmental BCM coordinators and recovery teams.
 
 
 &bull; Review &amp; Challenge Access Permissions and Roles and Segregation of Duties (SoD) Rules Set up for new business Applications.
 
 
 &bull; Conduct a Periodic Review of Access Permissions and Roles of bank&rsquo;s critical Business Applications to identify toxic access combinations and detect unauthorized permissions.
 
 
 &bull; Review and Approval of Access Change requests.
 
 
 &bull; Ensure that IAM risks and controls are Integrated into bank-wide RCSAs &amp; KRIs and are periodical monitor and challenge their assessments
 
 
 &bull; Carry out other tasks as and when required in consultation with the Head of Operational Risk, Business Continuity Management &amp; Fraud Prevention
 
 
 
 
 
 
 
 
 
 Education:
 
 
 
 &bull; Bachelor&rsquo;s or master&rsquo;s degree in finance, Risk Management or Business Administration.
 
 
 
 
 
 
 Professional / Technical Qualifications / Diplomas &ndash; will be considered as advantage.
 
 
 
 &bull; Risk Management related certification
 
 
 &bull; Business Continuity Management related certifications
 
 
 &bull; Certifications in ISO 22301, BS 2599, ISO 31000 and other relevant certifications
 
 
 
 
 
 
 Experience:
 
 
 
 &bull; Minimum of 7 years in Banking, of which at least 3 years working in Operational Risk (ORM) / Business Continuity Management (BCM) / Identity &amp; Access Management (IAM) / Controls and Governance fields.
 
 
 
 
 
 
 Other Skills Required for the Job:
 
 
 
 - People: Proven ability to lead, mentor, and develop high-performing teams within a risk management environment. Be open to others&rsquo; views and effectively manage potential conflicts.
 
 
 - Analytical: Excellent Analytical skills and attention to details
 
 
 - Communication: Strong verbal and written communication skills.
 
 
 - Teamwork: Balances team and individual responsibilities. Gives and welcomes feedback, Contribute to building a positive team spirit and put success of team ahead of own interests
 
</div>

Manager - Operational Risk

IdeaCrate Edutainment

Job Purpose:Lead and inspire the team to deliver exceptional customer experiences, ensure smooth day-to-day operations, adherence to SOPs, and drive growth, to uphold the commitment to providing a premium edutainment experience for children.Key Responsibilities:1. Daily Operations<ul><li>Supervise the day-to-day operations of the Centre, ensuring adherence to grooming standards.</li><li>Implement and uphold promotional activities to drive engagement and customer loyalty.</li><li>Conduct regular 15-minute daily briefings for the team.</li><li>Monitor and minimize absenteeism to ensure operational efficiency.</li><li>Encourage and motivate employees, serving as a role model and example.</li><li>Enforce a no-phone policy for employees to maintain a focused and safe environment.</li><li>Oversee inventory in the cafe, maintaining office supplies, and ensuring timely ordering of materials.</li><li>Manage the frequent occurrence of parties, ensuring smooth coordination and supervision.</li><li>Submit daily End-of-Day (EOD) reports to the Area Manager, Finance, and Regional Manager.</li><li>Ensure SOPs are followed with 100% adherence.</li><li>Be ready to lend a hand with additional tasks when colleagues in OW are unavailable, ensuring a seamless workflow and strong team support.</li></ul>2. Sales and Revenue Management<ul><li>Contribute to achieving weekly sales targets by effective managing of the team.</li><li>Regularly update the daily sales board, offering in-depth insights into sales metrics and trends for the team's awareness and analysis.</li></ul>3. Customer Experience<ul><li>Lead the delivery of exceptional customer experiences, ensuring play areas, cafe, party hall, and retail spaces meet high standards.</li><li>Manage the kids and parents, with specific guidelines for weekdays and weekends.</li><li>Address and resolve customer complaints promptly, implementing necessary measures for cleanliness and satisfaction.</li></ul>4. Reporting and Analysis<ul><li>Manage internal data related to maintenance, inventory, and attendance.</li><li>Provide proper communication channels, especially in risk mitigation situations.</li><li>Address maintenance issues promptly, ensuring timely resolution even in emergencies.</li></ul>5. Team Leadership and Development<ul><li>Motivate the team by setting an example, following SOPs, and ensuring their adherence.</li><li>Incorporate motivational strategies and daily sales board updates.</li><li>Encourage employee suggestions, communicate with the area manager regarding IT concerns, and implement recognition schemes.</li><li>Recognize the need for customer service training and ensure it is implemented for the team.</li></ul>Requirement: Arabic Speaking with Valid UAE driving licenseLocation: Abu Dhabi &amp; SharjahIndustry Exposure: Edutainment, Education, Hospitality, EntertainmentKnowledge: <ul><li>Operational management in edutainment</li><li>Customer experience strategies</li><li>Sales and revenue management</li><li>Standardization &amp; SOP enforcement</li><li>Quality assurance measures</li><li>Risk assessment &amp; management</li><li>Health &amp; hygiene standards in child-centric environments</li><li>Inventory management</li><li>Ordering processes and coordination of operational needs</li></ul>Skills:<ul><li>Leadership and motivation</li><li>Analytical thinking</li><li>Problem-solving</li><li>Customer service and complaint resolution</li><li>Coordination with various departments</li><li>Adaptability to dynamic environments</li><li>Implementation of security measures and risk management</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Team Leader: 2 years (Preferred)</li><li>Supervisor: 2 years (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>

Team Leader

<div><div>Our Advisory Team is seeking a driven and highly organised Project Manager to manage the planning and delivery of strategic projects. Reporting to the Head of Advisory Strategy &amp; Operations, this role is accountable for guiding projects from initiation through execution and successful closeout, ensuring strong performance in scope, schedule, budget, risk management, and client satisfaction. The Project Manager will also provide structured support during early pursuit and proposal phases to enable a smooth transition into delivery once projects are awarded.
</div><div>This individual will work closely with Advisory discipline teams, internal partners, and clients to establish clear objectives, drive accountability, and maintain strong communication throughout the project lifecycle. The ideal candidate thrives in a fast-paced environment, builds positive and productive relationships, and takes pride in delivering high-quality outcomes. A proactive mindset, strong work ethic, and the ability to work both independently and collaboratively across a distributed team are essential for success in this role.</div></div>
 <div><div>Project Management &ndash; Execution and Delivery
</div><div><ul><li>Lead awarded projects through initiation, planning, execution, monitoring, and closeout to achieve scope, schedule, budget, and quality objectives.
</li></ul></div><div><ul><li>Facilitate project kick-offs, define scope and deliverables, and establish responsibility matrices to ensure clear execution plans.
</li></ul></div><div><ul><li>Manage project schedules, budgets, risk registers, change requests, and resource plans, escalating issues proactively to maintain performance.
</li></ul></div><div><ul><li>Serve as the primary point of contact for clients, ensuring strong communication, expectation management, and relationship building throughout the project lifecycle.
</li></ul><div><ul><li>Oversee development and implementation of project quality plans and governance requirements to satisfy client and contractual obligations.
</li></ul></div><div><ul><li>Coordinate with multidisciplinary teams, subcontractors, and stakeholders to drive accountability and maintain momentum toward deliverables.
</li></ul></div><div><ul><li>Track progress and provide regular project status reporting to internal leadership and clients.
</li></ul></div><div>Support project closeout activities including client acceptance, documentation handover, lessons learned, and performance reporting. 
<ul><li>
</li></ul></div><div>Project Management &ndash; Strategic Proposal Management
</div><div><ul><li>Lead and coordinate strategic proposal efforts, ensuring timelines, compliance, and stakeholder alignment that position the business to win work.
</li></ul></div><div><ul><li>Conduct thorough RFP reviews to inform Go/No-Go decisions, resource requirements, and proposal management plans for strategic bids.
</li></ul></div><div><ul><li>Manage the full proposal lifecycle from kick-off through submission and closeout, including content development coordination, reviews, and approval processes.
</li></ul></div><div><ul><li>Ensure adherence to governance, branding standards, and quality-control procedures across all proposal outputs.
</li></ul></div><div><ul><li>Establish and manage proposal schedules, milestone tracking, and cross-functional collaboration to ensure efficient and on-time delivery.
</li></ul></div><div><ul><li>Capture lessons learned from proposal pursuits and report performance metrics to support continuous improvement.
</li></ul></div><div><ul><li>Liaise with Advisory Project Excellence Director to capture lessons learned from project execution to feed back into proposals.
</li></ul></div><div>Strategic and Operational Support
</div><div><ul><li>Contribute to business planning efforts by identifying future opportunities, market insights, and operational improvements in delivery.
</li></ul></div><div><ul><li>Maintain awareness of industry standards and project management best practices, applying continuous improvement to both proposals and delivery execution.</li></ul></div></div></div>
 <div><div><ul><li>Bachelor&rsquo;s degree in Business, Engineering, Project Management, Marketing, or a related field.
</li></ul></div><div><ul><li>3&ndash;7 years of experience managing proposals and/or delivering client projects in a professional services, construction, engineering, technology, or similar environment.
</li></ul></div><div><ul><li>Demonstrated success leading cross-functional teams through the full lifecycle of proposals and awarded projects.
</li></ul></div><div><ul><li>Strong understanding of project management methodologies and tools, including scheduling, budgeting, risk management, and progress reporting.
</li></ul></div><div><ul><li>Experience interpreting client procurement documents such as RFPs, RFQs, EOIs, and contracts.
</li></ul></div><div><ul><li>Proficiency with project management and collaboration software, such as MS Project, Smartsheet, Jira, Asana, or equivalent platforms.
</li></ul></div><div><ul><li>Exceptional written and visual communication skills with the ability to produce and oversee high quality documentation and client deliverables.
</li></ul></div><div><ul><li>Ability to manage competing priorities, tight deadlines, and complex stakeholder environments.
</li></ul></div><div><ul><li>PMP, CAPM, APMP, or other relevant certification is an asset (or willingness to obtain).
</li></ul></div><div>Familiarity with corporate governance, branding standards, and proposal compliance processes preferred. 
<ul><li>
</li></ul>Imagine a better future for you and a better future for us all.
Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.
 With us, you can. Apply today.</div></div> <div></div>

Project Manager - Strategy & Operations

Al Qaryah Cars Auction

Company Overview:Founded in 2011 with the launch of Al Qaryah Auction, our journey began with a clear vision &mdash; to create a trusted platform connecting buyers and sellers in the automotive market. Driven by innovation and a commitment to exceptional value, we have since evolved into a diversified group with a strong presence in Real Estate, Shipping &amp; Cargo, and Automotive Spare Parts. Our continued growth reflects our dedication, expertise, and unwavering focus on serving the diverse needs of our customers while setting new benchmarks for quality and reliability across all business verticals.Job Summary:The Auction Hall Incharge plays a key role in ensuring the smooth execution of daily auction operations. This position supports the Operations Manager in managing staff, maintaining operational flow, and upholding company standards. The role demands strong control over on-site activities, including coordination with clients, drivers, bid catchers, and internal teams, ensuring an efficient, disciplined, and customer-focused auction environment.Key Responsibilities:<ul><li>Oversee and manage daily auction hall operations to ensure seamless execution of all activities.</li><li>Supervise and coordinate the work of operations staff, including drivers, bid catchers, and support personnel.</li><li>Maintain effective client handling and ensure professional resolution of on-site customer issues.</li><li>Coordinate closely with sales, logistics, procurement, and admin teams to ensure timely and efficient workflows.</li><li>Monitor auction activities to ensure compliance with operational standards and schedules.</li><li>Identify bottlenecks and suggest actionable improvements to enhance operational efficiency.</li><li>Support the Operations Manager in manpower planning, task assignment, and performance monitoring.</li><li>Ensure compliance with company safety, quality, and operational policies.</li><li>Prepare and submit operational performance reports (daily/weekly/monthly) to management.</li><li>Act as the point of contact during the absence of the Operations Manager to ensure business continuity.</li><li>Foster a culture of teamwork, accountability, and operational discipline among the staff.</li></ul>Qualifications &amp; Skills:Education: Bachelor&rsquo;s Degree or Diploma in Business Administration, Operations, or a related field.Experience:<ul><li>Minimum 3&ndash;5 years of experience in automotive auction operations.</li><li>Proven experience in managing auction hall activities, including client coordination, driver and staff supervision, and operational control.</li><li>Prior supervisory experience in the automotive auction industry is highly preferred.</li></ul>Languages: Fluent in English and Urdu (Arabic and Hindi are an advantage).Technical Skills:<ul><li>Proficient in MS Office (Excel, Word, Outlook).</li><li>Familiarity with ERP systems or other operational management software.</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED5,000.00 per month

Auction Hall Incharge

RM Staffing B.V.

Chief Operating Officer (COO) Position Overview We are seeking a Chief Operating Officer (COO) to oversee day to day administrative and operational functions of the business. Reporting directly to the CEO, the COO ensures the company executes its strategy efficiently, drives operational scalability, and maintains a high performance culture across all departments. Key Responsibilities Operational Leadership & Management <ul><li>Oversee Daily Operations: Direct and control all day to day activities across critical departments, including Operations, HR, IT, and other core business functions.</li><li>Process Optimization: Design, implement, and continuously monitor standardized procedures and workflows to maximize efficiency and productivity across the organization.</li><li>Risk Management: Identify, evaluate, and mitigate key operational risks to ensure compliance, business continuity, and organizational stability.</li></ul> Strategic Planning & Execution <ul><li>Strategy Implementation: Translate the CEO's long term vision and strategic goals into clear, actionable operational plans and departmental targets.</li><li>Performance Monitoring: Establish, track, and analyze key performance indicators (KPIs) and metrics, reporting performance insights to the CEO and recommending corrective actions.</li><li>Growth & Scalability: Lead initiatives that build the necessary infrastructure, technology, and organizational structure to support sustainable company growth.</li></ul> Financial & Resource Stewardship <ul><li>Budget Oversight: Collaborate with the CFO to manage the company's operating budget, controlling expenses and identifying opportunities to improve cost efficiency and profit margins.</li><li>Resource Allocation: Manage and allocate internal resources (personnel, technology, and capital) effectively to ensure all strategic projects and operations are fully supported.</li></ul> Talent & Culture Development <ul><li>Leadership Mentorship: Mentor and guide department heads and the senior leadership team, fostering a culture of accountability and continuous professional development.</li><li>Culture Champion: Act as a champion for the company's core values, ensuring the internal culture supports high performance and drives overall employee engagement and retention.</li></ul> Required Skills & Qualifications Experience & Executive Skills <ul><li>Experience: Minimum of 4+ years of progressive leadership experience.</li><li>Operational Expertise: Proven track record in scaling operations, driving organizational efficiency, and managing complex cross departmental functions.</li><li>Leadership: Demonstrated ability to mentor senior management, lead large teams, and foster a culture of accountability and high performance.</li><li>Process Knowledge: Expert knowledge of process improvement methodologies (e.g., Lean, Six Sigma) and strategic planning frameworks.</li></ul> Education & Certification <ul><li>Education: Bachelor's Degree in Business Administration, Operations Management, or a related field.</li><li>Relevant Certifications: Certifications in Executive Leadership, Strategic Management, or Process Improvement (e.g., Lean Six Sigma Black Belt) are highly beneficial.</li></ul> What We Offer <ul><li>Strategic Impact: Opportunity to directly influence and execute the company's core business strategy alongside the CEO and Board.</li><li>Executive Leadership: The chance to lead and mentor a high caliber team across all major operational units.</li><li>Collaborative Culture: A collaborative team culture focused on innovation and learning.</li><li>Flexibility: Remote working options.</li></ul>

Chief Operating Officer

Americana Restaurants

<div>
 
 
 Job Purpose
 
 
 
 The Operations Manager will lead and inspire a team of passionate coffee professionals to deliver the exceptional Peet&rsquo;s Coffee experience across all stores under your supervision. This role drives operational excellence, elevates guest experience, and builds high-performing teams that embody Peet&rsquo;s values of craftsmanship, care, and community. The Operations Manager will focus on growing sales, profitability, and brand love while ensuring every cup and every interaction reflects Peet&rsquo;s uncompromising quality standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Operational Leadership &amp; Excellence
 
 
 <ul>
 <li>
 Oversee day-to-day operations across all assigned Peet&rsquo;s Coffee locations, ensuring consistent delivery of quality, service, and speed.
 </li>
 <li>
 Drive achievement of sales, EBITDA, and performance targets through strong business insight and on-ground leadership.
 </li>
 <li>
 Review financial, operational, and brand audit outcomes; develop action plans that ensure continuous improvement.
 </li>
 <li>
 Partner with the Quality and Training teams to maintain food safety, health, and operational standards in every store.
 </li>
 <li>
 Conduct regular caf&eacute; visits to assess product quality, equipment maintenance, and the overall guest experience.
 </li>
 </ul>
 
 
 Growth &amp; Brand Development
 
 
 <ul>
 <li>
 Identify and implement initiatives that enhance brand visibility, grow sales, and strengthen Peet&rsquo;s presence in the market.
 </li>
 <li>
 Monitor trade zones, competitor activities, and consumer trends to guide marketing and promotional strategies.
 </li>
 <li>
 Collaborate with cross-functional teams on new store openings, layout design, and location recommendations.
 </li>
 <li>
 Evaluate local marketing campaigns and initiatives (flyers, digital activations, delivery promotions) for impact and ROI.
 </li>
 </ul>
 
 
 People &amp; Culture
 
 
 <ul>
 <li>
 Lead, mentor, and develop Area Managers and Store Leaders to create a culture of ownership, accountability, and care.
 </li>
 <li>
 Identify and nurture high-potential team members, building a strong bench for future growth and succession.
 </li>
 <li>
 Recognize and celebrate achievements that reflect Peet&rsquo;s spirit of teamwork and craftsmanship.
 </li>
 <li>
 Provide continuous coaching and constructive feedback to help teams deliver operational excellence and authentic guest experiences.
 </li>
 </ul>
 
 
 Performance &amp; Strategy
 
 
 <ul>
 <li>
 Conduct weekly business reviews with Area Managers to assess sales performance, operational consistency, and growth opportunities.
 </li>
 <li>
 Finalize and manage annual business and sales budgets, aligning store performance with brand goals.
 </li>
 <li>
 Analyze key business metrics to identify patterns, anticipate challenges, and act proactively.
 </li>
 <li>
 Lead cross-functional discussions to ensure operational initiatives support Peet&rsquo;s long-term growth strategy.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Hospitality, or a related field.
 </li>
 <li>
 Postgraduate studies in Business or FMCG Management are preferred.
 </li>
 <li>
 Minimum 7 years of experience in food &amp; beverage operations, ideally with a premium coffee or caf&eacute; brand.
 </li>
 <li>
 Proven track record in leading multi-unit teams, driving profitability, and enhancing guest experience.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Strong business acumen and analytical ability.
 </li>
 <li>
 Excellent command of MS Office and operational reporting tools.
 </li>
 <li>
 Fluent in English and Arabic; a third language is a plus.
 </li>
 </ul>
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Passion for Coffee and Guest Experience
 </li>
 <li>
 Strategic Thinking and Business Insight
 </li>
 <li>
 People Leadership and Talent Development
 </li>
 <li>
 Creativity and Innovation in Operations
 </li>
 <li>
 Effective Communication and Collaboration
 </li>
 <li>
 Agility and Decision-Making Under Pressure
 </li>
 <li>
 Culture Building and Team Engagement
 </li>
 </ul>
</div>

Operations Manager - Peet's Coffee

Ultiwise Consult

Job Description After Sales Technical Coordinator Designation: After Sales Technical Coordinator Department: After Sales (AMC Retrofit Service Trading & O&M) Reporting To: After Sales / O&M Manager Role Summary The After Sales Technical Coordinator is responsible for coordinating and managing all technical and operational activities across AMC Retrofit Service Trading and O&M. The role ensures that client inquiries complaints and service requests are addressed effectively site works are executed with proper planning and resource allocation and all supporting documentation is prepared for invoicing and reporting. The position serves as the technical backbone of the After Sales team bridging communication between clients site staff procurement warehouse accounts and management. Key Tasks & Responsibilities 1. Client Inquiry Evaluation <ul><li>Review and evaluate all incoming client inquiries (AMC retrofit service O&M). </li><li>Arrange and assign technicians/engineers for site visits. </li><li>Collect findings from site visits and prepare detailed reports & BOQs. </li><li>Coordinate with Admin Coordinator & O&M Manager to prepare professional proposals/quotations. </li><li>Submit proposals to clients and track approvals. </li><li>Maintain a tracker for pending and submitted offers ensuring timely follow-up and closure. </li></ul> 2. Customer Complaint Management <ul><li>Act as the first point of contact for all customer complaints. </li><li>Record and log complaints systematically. </li><li>Arrange the required materials resources and third-party vendors to resolve complaints. </li><li>Monitor complaint resolution until successful closure and client satisfaction. </li><li>Prepare and issue complaint closure reports with supporting documentation. </li><li>Escalate unresolved issues to management with corrective action proposals. </li></ul> 3. Planning & Scheduling <ul><li>Prepare and update annual monthly and weekly schedules for: </li><ul><li>AMC visits </li><li>Retrofit jobs </li><li>Service calls </li><li>O&M activities </li></ul><li>Allocate manpower vehicles tools and consumables for each job. </li><li>Re-schedule tasks promptly based on emergencies client availability or site conditions. </li><li>Respond to client service calls immediately and ensure timely dispatch of teams. </li><li>Monitor upcoming AMC contract expiry dates and notify the proposal team for renewal. </li></ul> 4. Client Coordination <ul><li>Serve as a single point of contact for after-sales clients. </li><li>Share schedules confirm approvals and follow up on site visit reports. </li><li>Ensure timely delivery of proposals service reports and technical documents. </li><li>Follow up with clients on pending offers approvals or complaints. </li><li>Maintain continuous professional correspondence to build client trust. </li></ul> 5. Transport & Material Mobilization <ul><li>Arrange materials consumables spares and tools in advance for planned works. </li><li>Coordinate with Procurement & Warehouse for material readiness. </li><li>Mobilize vehicles drivers and lifting equipment as per site requirements. </li><li>Ensure tools PPE and consumables are checked calibrated and available before dispatch. </li><li>Manage fleet allocation to optimize usage and reduce downtime. </li></ul> 6. Technical & Operational Support <ul><li>Review technical reports from engineers/technicians for accuracy and completeness. </li><li>Prepare detailed site visit reports from site team inputs. </li><li>Provide troubleshooting support and technical clarifications to site staff. </li><li>Maintain comprehensive documentation for retrofit jobs including: </li><ul><li>Method of Statement </li><li>Risk Assessment </li><li>Work Schedule </li><li>Work Completion Certificate </li><li>Warranty Certificate </li><li>O&M Manual </li><li>Packing List </li></ul><li>Maintain a technical database of AMC retrofit and O&M performance logs. </li></ul> 7. Team & Resource Management <ul><li>Assign and monitor daily tasks for engineers technicians and operators. </li><li>Track manpower utilization overtime and site deployment. </li><li>Verify and cross-check OT sheets; ensure approval from line managers. </li><li>Monitor workforce discipline PPE usage and compliance with safety protocols. </li><li>Ensure standby manpower is planned for emergency site calls. </li></ul> 8. Commercial Support <ul><li>Collect all service and site reports and submit them to Admin Coordinator for invoicing. </li><li>File AMC supporting documents and submit them to Accounts Department for monthly billing. </li><li>Track client acknowledgments and payment follow-up. </li><li>Assist in warranty claims and variation works. </li><li>Monitor renewal of AMC contracts and ensure proposals are sent on time. </li></ul> 9. Trading & Materials Support <ul><li>Support client requirements for consumables spares and chemicals. </li><li>Coordinate procurement stock management and logistics for timely delivery. </li><li>Maintain stock and usage records for consumables and spare parts. </li><li>Follow up with suppliers and ensure competitive pricing for trading items. </li></ul> 10. Compliance & Reporting <ul><li>Ensure all after-sales activities comply with safety regulations and company policies. </li><li>Prepare weekly and monthly progress reports on AMC retrofit service and O&M. </li><li>Maintain systematic filing of contracts reports and client communications. </li><li>Record client complaints corrective actions and preventive measures. </li><li>Support management audits and ISO compliance documentation. </li></ul> Skills & Competencies Required <ul><li>Strong technical knowledge of STP RO UF ETP and other water treatment systems. </li><li>Excellent coordination planning and client communication skills. </li><li>Strong report-writing documentation and record-keeping ability. </li><li>Ability to multitask across AMC Retrofit Service Trading & O&M simultaneously. </li><li>Proficiency in MS Office ERP and reporting tools. </li><li>Strong problem-solving analytical and time management skills. </li><li>Knowledge of HSE standards and compliance requirements. </li></ul>

After Sales Technical Coordinator

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