membership concierge

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Downtown, Dubai is looking for a Concierge Agent to join our Concierge team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.
About the job
Based at the Mandarin Oriental Downtown, Dubai within the Concierge Department in Dubai, the Concierge Agent is responsible for providing five-star services to all guests and colleagues. The Concierge Agent will be creative and accommodating to all of the guest&rsquo;s needs and requests. Concierge Agent reports to Chief Concierge.
As a Concierge Agent, you will be responsible for the following duties:<ul>
<li>
Engage guests in meaningful conversations to identify preferences and anticipate their complete needs for a personalized and successful experience.</li>
<li>
Assist with booking and organizing travel, entertainment, dining, and cultural activities while providing clear and accurate directions and transportation options.</li>
<li>
Maintain detailed records of guest requests and bookings using concierge software, and communicate key updates and challenges with management and colleagues.</li>
<li>
Possess deep local knowledge of Dubai, including transportation, dining, nightlife, shopping, arts, and cultural venues, ensuring all recommendations are personal and well-informed.</li>
<li>
Ensure guest satisfaction throughout the stay by delivering service aligned with MOHG Legendary Quality Experiences (LQEs) and responding effectively to all requests and complaints.</li>
<li>
Foster collaboration, participate in team meetings, and act as a role model with strong communication, empathy, and commitment to service excellence.</li>
</ul>
As a Concierge Agent, we expect from you:<ul>
<li>
Holds a senior school qualification or equivalent; Clefs d&rsquo;Or membership is a plus.</li>
<li>
Has a minimum of 3 years&rsquo; experience in a 5-star hotel environment, with at least 2 years in Concierge, Guest Relations, or Front Office roles.</li>
<li>
Previous work experience in Dubai is essential.</li>
<li>
Proficient in Microsoft Office, PSMS, Alice, and other relevant front office systems.</li>
<li>
Excellent English communication skills; additional language skills such as Arabic are preferred.</li>
<li>
Strong customer service orientation, interpersonal and organizational skills, with the ability to multitask, prioritize, and work flexible shifts in a fast-paced environment.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
<li>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Concierge Agent

Hilton

<div>Chief Concierge | Waldorf Astoria Dubai Palm Jumeirah
A Chief Concierge with Waldorf Astoria Hotels and Resorts supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience.
What will I be doing
As Chief Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Chief Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Supervise / Manage daily Concierge operations</li><li>
Set Departmental objectives, work schedules, budgets, policies and procedures</li><li>
Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area</li><li>
Coordinating with other departments within the hotel, such as housekeeping, maintenance, and front desk, to ensure seamless service delivery and guest satisfaction.</li><li>
Maximize Sales revenues through up-selling and marketing programs.</li><li>
Handling any issues or complaints that arise during a guest's stay with professionalism and efficiency and finding satisfactory resolutions.</li><li>
Monitor Guest satisfaction reports and implement actions to improve results</li><li>
Maintain good communication and working relationships with all hotel areas</li><li>
Project a professional manner with an emphasis on hospitality and Guest service</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Continuously seeking feedback from guests and monitoring industry trends to identify areas for improvement in service delivery and guest satisfaction.</li><li>
Attend Front of House/Hotel meetings, as required</li></ul>
What are we looking for
A Chief Concierge serving Waldorf Astoria Hotels &amp; Resorts is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>
Minimum 4&ndash;6 years of experience in a luxury or ultra-luxury hotel environment, with proven exposure to Concierge or Front Office operations.</li><li>
Previous leadership experience within a Concierge or Front of House team, with a strong ability to mentor, motivate, and develop Team Members.</li><li>
Extensive knowledge of the local destination, including cultural attractions, dining, entertainment, events, and bespoke experiences, with the ability to curate personalized guest itineraries.</li><li>
Proven ability to deliver highly personalized, anticipatory service, exceeding the expectations of discerning luxury travelers and VIP guests.</li><li>
Strong understanding of luxury service standards, guest recognition practices, and complaint resolution at the highest level.</li><li>
Exceptional communication and interpersonal skills, with the confidence to engage professionally with high-profile guests, partners, and internal stakeholders.</li><li>
Demonstrated ability to manage multiple priorities and remain calm, resourceful, and solution-oriented in a fast-paced, high-pressure environment.</li><li>
High level of organizational skills and attention to detail, ensuring consistency, accuracy, and excellence in all guest interactions.</li><li>
Ability to build and maintain strong relationships with local vendors, partners, and service providers to enhance guest experiences.</li><li>
Proficiency in property management systems and Front Office technology, with a solid understanding of hotel policies and procedures.</li><li>
A genuine passion for hospitality, service excellence, and continuous improvement, with a strong commitment to upholding the brand&rsquo;s luxury standards.</li><li>
Flexibility to work a variety of shifts, including weekends, holidays, mornings, afternoons, and evenings, as required by operational needs.
</li></ul>What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.</div>

Chief Concierge | Waldorf Astoria Dubai Palm Jumeirah

First Real Estate & Maintenance Company

Job Title: Concierge (Arabic Speaker)Location: The Townhouses The Pearl, Scout Facility ManagementSalary: QAR 2,200Hiring: ImmediateJob Description:We are looking for a professional and proactive Concierge to join our team at The Townhouses The Pearl under Scout Facility Management. The ideal candidate will be an Arabic speaker with hospitality experience, committed to delivering exceptional guest services.Key Responsibilities:Welcome and assist guests with check-in/check-out procedures.Provide information about the property, services, and local attractions.Coordinate guest requests and ensure prompt resolution of issues.Arrange transportation, reservations, and other concierge services.Maintain a high level of guest satisfaction and professionalism at all times.Liaise with other departments to ensure seamless service delivery.Requirements:Fluent in Arabic (written and spoken); English is a plus.Previous hospitality experience preferred.Excellent communication and interpersonal skills.Ability to work in a fast-paced environment and handle multiple tasks.Flexible with shifts and available to start immediately.Benefits:Competitive salary: QAR 2,200Opportunity to work in a professional and dynamic hospitality environmentHow to Apply:Interested candidates can send their CV and cover letter to Email Id: mohamed@scout-fm.comJob Type: Full-timePay: From QAR2,200.00 per month

Concierge (Arabic Speaker)

Blaura Wellness and Fitness Center LLC

Job Description: Travel Concierge &amp; Experience CoordinatorLocation: Dubai, UAE Employment Type: Full-TimePosition OverviewBlaura is seeking an experienced Travel Concierge &amp; Experience Coordinator with strong expertise in booking systems, GDS platforms (Amadeus/Sabre), reservation management, and travel itinerary planning. The role is primarily focused on handling end-to-end travel services including flight bookings, staycations, resort/hotel reservations, holiday planning, visa requirements, travel insurance, and itinerary curation.The ideal candidate brings exceptional travel operations knowledge, familiarity with UAE tourism market, and the ability to handle diverse client needs&mdash;from economy to premium/luxury travel. Additionally, the role supports 20% event coordination for family and social events (kids&rsquo; parties, baby showers, wellness retreats) as part of a holistic concierge offering.Primary Responsibilities (80% Travel &amp; Concierge)Booking &amp; Reservation Management<ul><li>Manage flight, hotel, and experience bookings across GDS systems (Amadeus/Sabre) and travel reservation platforms.</li><li>Create, modify, and cancel bookings with complete accuracy; avoid errors in names, dates, destinations, visa rules.</li><li>Compare itineraries and pricing across airlines, routes, and classes based on client preferences.</li><li>Manage PNRs, fare rules, ticket issuance, re-issuance, and refunds where applicable.</li><li>Collaborate with DMCs, hotel partners, tour operators, destination specialists, and booking platforms.</li></ul>Travel Planning &amp; Client Experience<ul><li>Prepare customized itineraries for different budgets (economy/premium/luxury).</li><li>Recommend destinations, resorts, adventure activities, tours, wellness travel, and themed getaways.</li><li>Understand and advise on visa requirements, passport validity, travel insurance, health requirements.</li><li>Provide guidance for travel safety, documentation, airport processes, and baggage rules.</li><li>Knowledge of popular destinations such as Bali, Maldives, Thailand, Europe, UAE local tourism spots, and luxury staycation resorts is an asset.</li></ul>Accuracy &amp; Service Quality<ul><li>Cross-check all bookings to ensure 100% accuracy.</li><li>Handle difficult customers or last-minute issues calmly with solution-oriented communication.</li><li>Maintain professionalism in all communication channels: WhatsApp, email, calls, in-person.</li><li>Maintain reservation logs, invoicing, confirmations, cancellations, and client preference history.</li></ul>Revenue Generation &amp; Upselling<ul><li>Upsell tours, lounge access, airport transfers, insurance, room upgrades, activity add-ons, special experiences.</li><li>Suggest seasonal promotions and premium packages to maximize occupancy &amp; revenue.</li><li>Support management with development of new travel products and packages.</li></ul>Secondary Responsibilities (20% Events Support)<ul><li>Assist in planning and coordination of events like:</li><li>Kids&rsquo; birthday parties</li><li>Baby showers &amp; family gatherings</li><li>Wellness or corporate retreats</li><li>Staycation experiences &amp; themed events</li><li>Support with vendor booking, venue reservations, d&eacute;cor, entertainers, catering, photographers, etc.</li><li>Help prepare event schedules, checklists, budgets, and guest experience plans.</li><li>Provide concierge-style support to guests attending events or retreats.</li><li>Ensure events run smoothly with coordination between venue, vendors, and guests.</li></ul>Qualifications &amp; SkillsRequired:<ul><li>2&ndash;4+ years experience in travel concierge, agency operations, or GDS reservation services</li><li>Hands-on experience with GDS systems (Amadeus/Sabre) or travel CRMs</li><li>Experience with holiday planning, staycations, itinerary building &amp; destination research</li><li>Knowledge of visa/passport rules, travel insurance, airport requirements</li><li>Strong communication, problem-solving, and client handling skills</li><li>Proven ability to handle difficult customers/situations professionally</li><li>Sales mindset: experience with upselling travel add-ons, packages, or upgrades</li></ul>Preferred:<ul><li>Exposure to the UAE tourism market (hotels, resorts, attractions)</li><li>Experience coordinating small-scale private events</li><li>Vendor management experience</li></ul>Job Type: Full-time

Travel Concierge & Experience Coordinator (Women Only)

six senses

<div>As Residences Chief Concierge, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
Duties and Responsibilities :
As Residences Chief Concierge, I will assume full responsibility for the efficient operation in the following:
<ul><li>Lead and manage the Residences Concierge team, ensuring exceptional, proactive, discreet and highly personalized services for Residences Owners and their guests.</li><li>
Act as the primary lifestyle and experience curator for Residences Owners, understanding individual preferences, routines, expectations and long-term relationships.</li><li>
Coordinate all pre-arrival, in-residence, and post-departure services, ensuring continuity of service for long-stay and repeat Residence Owners and guests.</li><li>
Collaborate closely with the Director of Residences and resort teams including Guest Services, Housekeeping, Security, Engineering, Wellness, Reservations and Food &amp; Beverages teams to deliver seamless residential living.</li><li>
Oversee and curate arrangements for transportation, dining, wellness, cultural activities, private events, celebrations, and bespoke off-property experiences.</li><li>
Maintain in-depth knowledge of the destination, regional and international travel, cultural experiences, and Six Senses properties worldwide.</li><li>
Ensure absolute discretion, confidentiality, and data protection for all Residences Owners and Guests.</li><li><ul><li>Manage VIP, VVIP, HNWI, UHNWI and Royal Family handling including service recovery and resolution of any concerns with professionalism, empathy and authority.</li></ul></li><li>
Establish, maintain and regularly review relationships with trusted local and international partners and suppliers.</li><li>
Ensure rigorous adherence to LQA standards and Six Senses service benchmarks within the Residences and Resort.</li><li>
Maintain accurate residents and guest profiles, preferences, and service history within CRM systems.</li><li>
Support budgeting, cost control, and value optimization while preserving service excellence.</li><li>
Participate in recruitment, onboarding, training, coaching and performance development of concierge hosts.</li><li>
Remain current with industry trends and best practices to continuously enhance the residential product and service offering.</li><li>
Lead the ongoing rejuvenation of the department, ensuring processes remain relevant, innovative, and aligned with Six Senses wellness and sustainability practices.</li><li>
Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.</li><li>
Regularly assess and review Residences amenities, services, products, and rates to ensure continued relevance and competitiveness.</li><li>
Maintain a visible presence throughout the property to ensure consistent adherence to LQA standards and service excellence.</li><li>
Ensure all legal, statutory, financial, safety, security, and emergency procedures are fully complied with.</li><li>
Implement, review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.</li><li>
A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.</li><li>
Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.</li><li>
Ensure that all activities within my department are carried out ethically, honestly and in full compliance with local laws.</li><li>
Monitor and control departmental budgets, ensuring costs are managed responsibly while maintaining required service standards.</li><li>
Prepare and submit all legally required, confidential, and operational documentation related to the department.</li><li>
Attend or conduct the designated meetings and briefings as instructed by the Director of Residences with a two-way flow of pertinent information and communications.</li><li>
Perform any additional duties assigned by the Director of Residences and/or the General Manager and/or the Resort Manager.</li></ul>
Qualifications :
To execute the position of Residences Chief Concierge, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
<ul><li>Bachelor&rsquo;s degree in Hospitality, Hotel, or Business Management.</li><li>
Minimum five years&rsquo; experience in a senior residential concierge, guest experience leadership, or similar luxury residences operational role.
</li><li>Demonstrated experience working with HNWI, UHNWI, and VVIP clientele.</li><li>
High level of discretion, emotional intelligence, and cultural sensitivity.</li><li>
Strong knowledge of luxury lifestyle management, residential services, and bespoke travel planning.</li><li>
Advanced proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and familiarity with POS, PMS, and CRM systems.</li><li>
Excellent command of written and spoken Arabic and English.</li><li>
Thorough understanding of Six Senses brand standards, guidelines, facilities, and services.</li></ul>
The above is intended to provide an overview of the role and responsibilities for a Residences Chief Concierge at Six Senses Amaala It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses Amaala is an equal opportunity employer. This policy applies to all terms and conditions of employment
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Residences Chief Concierge

GardaWorld Security Services U.S.

Job Description:GardaWorld Security Services is Now Hiring a Concierge Security Site Supervisor!Ready to suit up as a Security Site Supervisor in a Concierge post?What matters most in a role like this is your ability to build meaningful connections. Tell us about how your natural ability to engage with others reassures and inspires confidence.As a Security Officer - Concierge, there is a high focus on customer service since you will be working with people on all shifts, in environments such as office towers, hotels, shopping centers, etc. <ul><li>Site Location: Kirkland, Washington</li><li>Set schedule: Monday-Friday 8am-4pm (40 hours a week / full time)</li></ul> <ul><li>Competitive hourly wage of $27.04 (DailyPay is available for GardaWorld employees!)</li></ul> <ul><li>A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options</li><li>Career growth opportunities at GardaWorld</li><li>Uniform provided at no cost</li></ul>Responsibilities of a Concierge Security Site Supervisor<ul><li>Customer service duties like welcoming, verifying identity, and guiding visitors</li><li>Manage access control</li><li>Perform regular patrols to identify potential risks</li><li>Inspect security equipment and report any maintenance needs</li><li>Respond to incidents, provide first aid, and coordinate with emergency teams</li><li>Answer questions in person or by phone</li><li>Write incident reports and communicate security concerns</li><li>Ensure the safety and protection of individuals and property</li></ul>Qualifications for Concierge Security Site Supervisor<ul><li>Be authorized to work in the U.S.</li><li> Be able to provide documentation of High School Diploma or GED </li><li>Be able to ace (and pass) an extensive screening process</li><li>Exceptional customer service skills</li><li>Proficient in basic phone & computer skills</li><li>If you have Security, Military, Law Enforcement experience - even better!</li><li>Must have security Supervisor/ Managerial experience </li><li>Must have a valid state drivers license </li><li>Must be at least 21 years of age or older </li><li>Must have a clean motor vehicle report</li></ul>In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. Apply today - this could be more than a job! 26% of our corporate employees started as frontline workers.If you're ambitious with an entrepreneurial spirit - someone who wants to be a GardaWorld Ambassador - a promising career awaits you!GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.Not the job for you? Make sure to check out all our jobs! We also have tactical, surveillance, and even casual roles available. Employment is contingent on the successful completion of a background check and drug screening to be conducted after an offer of employment is extended.It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

Security Site Supervisor - Concierge

The Arts Club Dubai

<div><div>The Arts Club Dubai is perfectly located in the heart of the DIFC, set over four floors and totaling 65,000 square feet, in the brand-new ICD Brookfield Place development designed by Foster + Partners. 
 
It is the first international outpost of the celebrated and historical private members&rsquo; club, established in 1863 in Mayfair, London. The Club&rsquo;s membership is a growing community of like-minded, diverse and dynamic people, all hailing from different cultures and sectors, from the region and further afield. 
 
A lifestyle for our members. 
 
The Club provides its members with a home away from home: a sanctuary for those seeking comfort, hospitality and elegance, with a level of quality, service and attention to detail that will leave them wanting for nothing.<div></div><div> 
Role Purpose
The Head of AI &amp; BI will lead The Arts Club Dubai&rsquo;s transformation into a data driven and intelligent organization. This role will design and execute a holistic AI and analytics strategy that elevates operational performance, optimizes financial systems, and redefines the member experience through technology.
The successful candidate will integrate business operations, data systems, and emerging technologies ensuring that every aspect of the Club&rsquo;s operations (CRM, finance, membership, F&amp;B, events, and guest experience) runs efficiently, intelligently, and seamlessly.
The position bridges strategic business planning and technical execution empowering TACD to deliver a digitally enabled, world-class member experience while maintaining operational excellence.
Key Responsibilities
Strategic Leadership<ul><li>
Develop and implement AI, Business Operations &amp; Technology strategy, aligning with the organization&rsquo;s growth and member experience keeping in mind the corporate and financial goals.</li><li>
Partner with the CFO, CEO, and senior leaders to identify business challenges that can be solved through AI driven insights and automation.</li><li>
Establish a data first culture, embedding intelligence and analytics into daily decision making across departments.</li><li>
Drive innovation initiatives from workflow redesign to adoption of intelligent systems and process reengineering</li></ul>
Data Infrastructure &amp; Systems Integration<ul><li>
Lead the modernization of the Club&rsquo;s data ecosystem, integrating CRM (Salesforce), ERP, HR, Symphony, Telephone etc and financial systems into a centralized data platform.</li><li>
Oversee the design, collection, storage, and visualization of high-quality data through robust architecture and governance frameworks.</li><li>
Implement real time dashboards and reporting systems that deliver actionable insights to leadership and operational teams.</li><li>
Evaluate and implement modern platforms (e.g., cloud ERP, POS, CRM, and member apps).</li><li>
Establish robust cybersecurity, data governance, and IT compliance frameworks.</li></ul>
AI, Automation &amp; Advanced Analytics<ul><li>
Develop and deploy machine learning and predictive models to forecast member engagement, revenue, and operational performance.</li><li>
Embed AI capabilities across key areas such as:</li><li><ul><li>
Member personalization and recommendation systems</li><li>
Demand and capacity forecasting</li><li>
Automated reporting and financial optimization</li><li>
Service efficiency and digital experience enhancement</li></ul></li><li>
Evaluate and implement cutting edge tools within Salesforce AI, Azure AI, or Google AI environments to enable intelligent workflows.</li><li>
Introduce innovation programs &mdash; pilot emerging tech such as IoT, predictive analytics, and digital twin models for member experience and facilities.</li></ul>
Marketing &amp; Communications<ul><li>
Define and implement an AI marketing strategy aligned with brand and membership growth goals.</li><li>
Integrate data and AI across all marketing touchpoints &mdash; from CRM and email automation to social media, content, and digital campaigns</li><li>
Build AI systems that personalize communication, offers, and content based on member profiles, preferences, and behaviour.</li><li>
Design and deploy recommendation engines for events, dining, and experiences.</li><li>
Enhance Salesforce Marketing Cloud and CRM intelligence layers using machine learning and NLP (natural language processing).</li><li>
Integrate AI chat and concierge tools to enhance member communications and digital engagement.</li><li>
Use AI to automate and optimize campaign management, including segmentation, timing, and channel mix.</li><li>
Implement language and image generation tools for marketing assets, event communications, and personalized messaging.</li><li>
Establish brand-safe generative AI guidelines for the marketing team.</li><li>
Analyse member sentiment, feedback, and social engagement using AI-powered listening tools</li></ul>
Business Insights &amp; Decision Support<ul><li>
Translate complex datasets into clear business insights and strategic recommendations.</li><li>
Lead the design and monitoring of KPIs for membership, finance, F&amp;B, team and event performance.</li><li>
Provide analytical leadership for performance tracking, strategic planning, and innovation initiatives.</li></ul>
Innovation &amp; Change Leadership<ul><li>
Act as a change catalyst for AI driven transformation across the organization.</li><li>
Foster data literacy and innovation culture through collaboration, coaching, and knowledge sharing.</li><li>
Stay ahead of emerging technologies and trends to maintain leadership in luxury hospitality intelligence.</li></ul>
Qualifications &amp; Experience
Essential<ul><li>
Bachelor&rsquo;s degree in Data Science, Computer Science, Business Analytics, Finance, or related field.</li><li>
10+ years of experience in business intelligence, data strategy, digital transformation, or AI implementation, ideally within hospitality, luxury, or membership-based organizations.</li><li>
Proven success in designing and leading enterprise-wide data or AI transformations.</li><li>
Advanced proficiency with BI and data visualization tools (Power BI, Tableau, Looker).</li><li>
Experience integrating Salesforce CRM and financial systems through API or middleware platforms.</li><li>
Strong technical understanding of cloud systems, enterprise architecture, and automation platforms</li><li>
Strong understanding of AI and machine learning platforms (Azure AI, Google AI, Einstein Analytics, BOLT as an AI Chat / Communication Framework).</li><li>
Exceptional communication and stakeholder management skills.</li></ul>
Desirable<ul><li>
Master&rsquo;s degree in AI, Data Analytics, or MBA.</li><li>
Demonstrated experience in CRM optimization and member experience automation.</li><li>
Deep knowledge of data engineering, predictive analytics, and process automation.</li><li>
Familiarity with cloud data warehousing (e.g., Snowflake, BigQuery) and API based integrations.</li><li>
Exposure to AI-driven operations, data analytics, or digital twin models.</li><li>
Track record of leading cross-functional transformation projects in multi-site or hospitality-based environments</li></ul>
Personal Attributes<ul><li>
Strategic thinker with a strong technical foundation and execution mindset.</li><li>
Data driven, curious, and passionate about leveraging AI for tangible business outcomes.</li><li>
Inspiring leader who fosters innovation and cross functional collaboration.</li><li>
High emotional intelligence and cultural awareness suited for luxury hospitality environments.</li><li>
Excellent communicator who can influence and drive change across diverse teams</li><li>
Passionate about excellence, innovation, and the hospitality.</li><li>
Thrives in dynamic, high-performance environments.</li></ul>
Why Join The Arts Club Dubai<ul><li>
Lead a transformative vision &mdash; this is a rare opportunity to define and direct the AI and analytics strategy for one of the world&rsquo;s most distinguished private members&rsquo; clubs.</li><li>
Be the architect of innovation &mdash; drive the next generation of operational excellence by seamlessly integrating technology, data, and intelligence into every stage of the member journey.</li><li>
Shape the future of intelligent hospitality &mdash; harness insight and innovation to elevate member satisfaction, financial performance, and service excellence, positioning The Arts Club Dubai as a global leader in luxury and technology-driven hospitality</li></ul></div></div>
INDHEADOFFICE</div>

Head of Technology, Data & Innovation (TDI)

Search 1203+ Membership concierge jobs near you this January. New roles added regularly across leading industries. Apply today.