client advisor

commercial manager

guest experience expert

payment solutions trainer

sales consultant

merchant experience consultant

Tap Payments

<div>About Tap
Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey. 
The Operations team 
 
Great ideas aren't enough. To build a truly global business, we need great experiences. Join our operations team and help build, operate, and scale our customer, financial and administrative operations across the Middle East and beyond. Yalla! let's do this 
As a Tapster you will:<ul>
<li>
Provide quality customer care to inbound calls, chat and emails</li>
<li>Accurately categorize the reason for the customer call/chat</li>
<li>Raise support tickets with complete information to enable tracking and resolution of customer requests</li>
<li>Investigate and resolve customer complaints then close support tickets</li>
<li>Maintain a database of customer information</li>
<li>Escalate inquiries to the appropriate team</li>
<li>Assist customers with registration or account creation</li>
<li>Pass customer feedback onto the product or sales team to improve the organisation&rsquo;s offerings</li>
<li>Respond promptly to customer inquiries</li>
<li>Maintain a positive, empathetic, and professional attitude</li>
<li>Capture customer satisfaction at the end of every interaction.</li>
<li>Stay updated on emails and be updated and familiar with all supporting documents on the knowledge base</li>
<li>Contribute positively towards the achievement of performance targets in all aspects of the team&rsquo;s activities</li>
<li>Proactively provide solutions or improvements to Tap management that deliver improved complaints management processes for Tap Customers and where possible reduce the volume of complaints</li>
<li>Support a good team and working environment by assisting fellow employees and participating constructively in team objectives.</li>
<li>Work on a shift basis. (remote outside of business hours)</li>
<li>Carry out other duties, as assigned based on the demands of the business and growth of the role</li></ul> 

What you will bring to the party:<ul>
<li>
1-2 years of role-specific experience in Financial Services/Fintech/High-Growth Startup</li>
<li>Preferred degree, but real-world experience is also accepted.</li>
<li>Ability to establish credibility and internal relationships</li>
<li>Understanding of client/merchant/stakeholder care</li>
<li>Awareness of how your role supports the business</li>
<li>Enthusiasm for working in a growing fintech</li>
<li>Ability to work in a team and follow daily tasks</li>
<li>Skills and knowledge to actively participate in meetings</li>
<li>Ability to deliver work on time</li>
<li>Problem-solving and quick-thinking skills</li>
<li>Ability to organize information and ask relevant questions</li>
<li>Strong communication skills in English, with a preference for Arabic language ability</li></ul> 
 
Are you ready to shape the future of payments in MENA?</div>

Merchant Experience Consultant

As a Tapster you will: • Organise the Developer Experience team to ensure all Merchant and Partner requirements are met for new integrations and live issues • Identify and optimise processes for the team to increase efficiency • Lead on the organisation of training for the team across technical, communication, project management and project organisation • Lead on technical documentation for new products for external viewing by merchants and partners • Attend technical inquiries from customers on Live Chat, Email &amp; Telephone • Troubleshoot technical issues via online meeting • Analyse requirements of merchants and coordinate with their development team for product integration • Provide gateway and feature functionality training as required to merchants and partners • Provide technical product support and help resolve merchant account or gateway issues • Coordinate between customer care, sales and technical team for product integrations • Organise training sessions regarding developments in product • Understanding the payment domain within the local, regional and global markets • Scope projects, build business cases and assist with the integration of our products and other platforms • Carry out other duties as assigned, based on the demand and growth of the role What you will bring to the party: • 4-6 years of role-specific experience and have begun to master your craft. • Well-versed in PayTech • Preferred degree, but real-world experience is also accepted • Demonstrates a high level of client/merchant/stakeholder service • Awareness of when to escalate issues or service concerns • Resilient and flexible, learning from experience • Leadership skills and ability to work without supervision • Shares knowledge and expertise openly • Hands-on approach and team leader qualities • Ensures quality work and innovation focus • Effective communication with team and clients in English, with a preference for Arabic language ability Are you ready to shape the future of payments in MENA?

Developer Experience Lead

Mind Stream

We are hiring an IT Governance Consultant (Arabic Speaker) based in Qatar. Candidates must have 10+ years&rsquo; experience in IT Governance or related roles, preferably in the government or public sector. Expertise in governance frameworks, digital transformation, policy design, and performance improvement projects is essential. Arabic fluency and strong English communication required.Job Type: Full-time

IT Governance Consultant (Arabic Speaker) -- Government Sector

Mindstream

SAP FICO consultantResponsibilities for this position include:<ul><li>Provide functional support related to SAP and other applications</li><li>Focus on the deployment and enhancement of the Global Template for Finance</li><li>Manage stakeholders, ensuring timely and accurate communication to address their issues and to keep them updated on related IT matters</li><li>Understand the user requirements</li><li>Recommend SAP solutions to align and enable business processes within Information Systems&rsquo; technology strategy, standards and processes</li><li>Document requirements for conversions, upgrades, interfaces, business logic, reports, forms and workflow</li><li>Configure SAP application functionality (hands-on) as required</li><li>Perform unit and integration testing on our SAP Development and Quality Assurance servers, as needed to ensure high quality solutions</li><li>Act as liaison and problem solver for SAP application issues</li><li>Demonstrated experience managing and delivering multiple projects (sometimes concurrently) involving cross-functional teams</li></ul>Desired experience for SAP FICO includes:<ul><li>At least 6 years of experience in Business Process Consulting, problem definition, Architecture/Design /Detailing of Processes</li><li>At least 6 years of experience in SAP FICO</li><li>At least 6 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment</li><li>At least 6 years of SAP project implementation experience in SAP FICO and integration with other process areas</li><li>Functional/technical proficiency in SAP applications-related work, including at least 5 full lifecycle SAP FICO implementations</li><li>At least two end implementation projects where you performed client facing role as Principal Consultant</li><li>Strong product expertise/business experience in SAP Central Finance and S/4HANA with specific focus on SAP Finance/Controlling/Accounting; strong knowledge of SAP S/4HANA Finance</li><li>Knowledge of upcoming changes in SAP FICO with SAP S/4HANA, as well as an eagerness to learn, prototype, and grow expertise in the latest SAP financial technologies</li><li>Hands on experience in and knowledge of design, configuration and testing of core Financial Accounting (FI) and Managerial Accounting (CO)</li><li>Good experience and knowledge of Accounts Payable, Accounts Receivable, Product Costing/Actual Costing/Material Ledger, Cost Center Accounting, Internal Orders, Profit Center</li><li>Knowledge of key integration points with SAP FICO and other SAP modules, including COPA, ML, New GL, SD, MM, PP, PM, PS and T&amp;E</li><li>SAP FICO, Reporting, and Allocations experience a plus</li><li>Experience with SAP Activate Methodology, and ABAP development/debugging a plus</li><li>SAP product certifications are a plus.</li><li>Good understanding of business processes in the life sciences / pharmaceutical domain.</li><li>Analytical and Communication skills</li><li>Project and talent management</li><li>Experience and desire to work in a management consulting environment that requires regular travel.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Total Years of Experience in SAP FICO?</li><li>How many full lifecycle SAP FICO implementations have you completed?</li><li>Have you worked as a Principal Consultant in any end-to-end SAP FICO project?</li><li>Do you have hands-on experience in SAP Central Finance or S/4HANA Finance?</li><li>Experience with integration between SAP FICO and other modules (SD, MM, PP, PM, PS, T&amp;E, COPA, ML, New GL)</li><li>Experience with SAP Activate methodology or ABAP development/debugging</li><li>Do you have any SAP certifications?</li><li>What is your current and expected salary? Notice period?</li></ul>

SAP FICO Consultant -

Hiring an IT Operating Model Consultant (Arabic Speaker) with 10+ years&rsquo; experience in developing and implementing IT operating models. Ideal candidates have experience in IT transformation, organizational design, and enterprise architecture within public or large-scale sectors. Must be fluent in Arabic with strong English communication skills.Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have in preparing and implementing IT Operating Models?</li><li>Please describe your experience in developing IT operating frameworks or organizational design models.</li><li>Have you contributed to IT transformation or restructuring projects in government or large-scale institutions?</li><li>Are you bilingual in Arabic?</li><li>what is your current and expected salary? Notice period?</li></ul>

IT Operating Model Consultant (Arabic Speaker) - Government Sector

Google

<div><h3 class="jobSectionHeader">Minimum qualifications:</h3><ul>
<li>Bachelor's degree in Computer Science, Information Systems, Cybersecurity, related technical field, or equivalent practical experience. 
</li>
<li>5 years of experience delivering cyber outcomes, identifying mission risks, and devising solutions to combat public sector focused threats. 
</li>
<li>4 years of experience assessing and developing cybersecurity solutions across multiple security domains. 
</li>
<li>Ability to communicate in Arabic and English fluently as this is a customer-facing role that requires interactions in Arabic and English with local stakeholders. 
</li>
<li>Ability to travel up to 50% of the time as required.</li></ul> 
<h3 class="jobSectionHeader">
Preferred qualifications:</h3><ul>
<li>Experience with enterprise networking and network segmentation strategies, Agile program and project management, SCRUM methodology, DevSecOps, GRC practices, NIST Cybersecurity Framework. 
</li>
<li>Experience with enterprise security controls in on-premises and cloud infrastructures, Zero Trust Architecture, Secure Enterprise Platforms Architecture, Identity providers such as Google Cloud Platform, Active Directory, Salesforce, Business-to-Business/Business-to-Consumer identities and collaboration platforms. 
</li>
<li>Experience with Privileged Access Management best practices. 
</li>
<li>Experience with Unix endpoint hardening and security control enforcement. 
</li>
</ul><div><h2 class="jobSectionHeader">About the job</h2>
As a Security Consultant, you will be responsible for helping clients effectively prepare for, proactively mitigate, and detect and respond to cyber security threats. Security Consultants have an understanding of computer science, operating system functionality and networking, cloud services, corporate network environments and how to apply this knowledge to cyber security threats.
 
 
As a Security Consultant, you could work on engagements including assisting clients in navigating technically complex and high-profile incidents, performing forensic analysis, threat hunting, and malware triage. You may also test client networks, applications and devices by emulating the latest techniques to help them defend against threats, and will be the technical advocate for information security requirements and provide an in-depth understanding of the information security domain. You will also articulate and present complex concepts to business stakeholders, executive leadership, and technical contributors and successfully lead complex engagements alongside cross functional teams. 

Mandiant Security Transformation Services helps organizations build an effective security operations program that minimizes organizational risk and reduces the impact of security breaches. With aimed focus in on-premises and cloud architecture, our consultants work from initial assessment, on-site workshops to explore clients on-premises and cloud environment, configuration review of security controls, to detailed practical technical recommendations to harden the on-premises and cloud environment, enhance visibility and detection, and improve processes to reduce the risk of compromise. 
Part of Google Cloud, Mandiant is a recognized leader in dynamic cyber defense, threat intelligence and incident response services. Mandiant's cybersecurity expertise has earned the trust of security professionals and company executives around the world. Our unique combination of renowned frontline experience responding to some of the most complex breaches, nation-state grade threat intelligence, machine intelligence, and the industry's best security validation ensures that Mandiant knows more about today's advanced threats than anyone.</div><div><h2 class="jobSectionHeader">
Responsibilities</h2><ul>
<li>Identify solution issue trends, and collaborate internally to proactively mitigate future risks. 
</li>
<li>Develop improved solution delivery methods and contribute to solution innovation initiatives. 
</li>
<li>Collaborate with stakeholders to define solutions and address escalations effectively. 
</li>
<li>Advise on technical best practices, optimize stakeholder processes, and build relationships.</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

Cloud Security Architect, Cloud and Infrastructure, Mandiant (Arabic, English)

<div>
 Note: Google's hybrid workplace includes remote and in-office roles. By applying to this position you will have an opportunity to share your preferred working location from the following:
 
 
 
 In-office locations: Kuwait City, Kuwait.
 
 
 
 
 Remote location(s): Kuwait.
 
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 5 years of experience in an investigative role involved in the production of threat intelligence for decision-makers or customers and involved in direct customer support.
 </li>
 <li>
 Experience in an operational role involved in the research and writing of threat intelligence products for decision-makers or customers.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience in program management or business.
 </li>
 <li>
 Experience in using tools for analysis such as intrusion operations, enterprise security controls, log analysis, network flow and traffic analysis, incident response processes, cyber attack life-cycles and models.
 </li>
 <li>
 Experience working in a government environment and with host and network forensic reports of electronic media, packet capture, log data analysis, malware triage and network.
 </li>
 <li>
 Experience with malware/security, Google products, and working in an investigative or incident response environment.
 </li>
 <li>
 Knowledge of cyber security concepts, common enterprise IT infrastructure components, operating system internals and networking.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 As a Security Consultant, you will be responsible for helping clients effectively prepare for, proactively mitigate, and detect and respond to cyber security threats. Security Consultants have an understanding of computer science, operating system functionality and networking, cloud services, corporate network environments and how to apply this knowledge to cyber security threats.
 
 
 As a Security Consultant, you could work on engagements including assisting clients in navigating technically complex and high-profile incidents, performing forensic analysis, threat hunting, and malware triage. You may also test client networks, applications and devices by emulating the latest techniques to help them defend against threats, and will be the technical advocate for information security requirements and provide an in-depth understanding of the information security domain. You will also articulate and present complex concepts to business stakeholders, executive leadership, and technical contributors and successfully lead complex engagements alongside cross functional teams.
 
 
 Mandiant Services provides incident response, assessment, transformation, managed detection and response, and training services with direct tactical support.
 
 
 In this role, you will ensure the delivery of intelligence to each customer&rsquo;s security or operational environments in order to drive decision making and selective action. You will also act as a conduit to Mandiant&rsquo;s extensive network of cyber security, threat intelligence, and information operations professionals.
 
 
 Part of Google Cloud, Mandiant is a recognized leader in dynamic cyber defense, threat intelligence and incident response services. By scaling decades of frontline experience, Mandiant helps organizations to be confident in their readiness to defend against and respond to cyber threats.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Evaluate current and emerging tools, best practices, and techniques for tracking advanced continuous threats, as well as the tools, Tactics, Techniques, and Procedures (TTPs) related to attackers' motivations, industry trends, and attacker behavior.
 </li>
 <li>
 Perform tactical and operational research and analysis of adversarial cyber threats.
 </li>
 <li>
 Correlate intelligence to develop an understanding of tracked threat activity.
 </li>
 <li>
 Present tactical intelligence about threat groups, the methodologies they use, and the motivations behind their activity.
 </li>
 <li>
 Prepare and deliver briefings and reports to the client&rsquo;s executives, security team, or analysts.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Senior Intelligence Analyst

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