front office manager

operations manager

mgr-front office ii

business center manager

front office manager - pre-opening | omani national Jobs in Oman

front office manager - pre-opening | omani national

mgr front office ii

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25133852
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 JW Marriott Hotel Muscat, Madinat Al Irfan, Airport Heights, Muscat, Oman, Oman, 113VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Na Marriott International, n&oacute;s nos dedicamos para sermos um empregador que oferece oportunidades iguais, que acolhe todas as pessoas e que fornece acesso a oportunidades. N&oacute;s promovemos ativamente um ambiente em que o hist&oacute;rico &uacute;nico de nossos associados &eacute; celebrado e valorizado. Nossa maior for&ccedil;a est&aacute; na mistura rica de cultura, talento e experi&ecirc;ncia de nossos associados. Estamos comprometidos com um ambiente em que n&atilde;o haja discrimina&ccedil;&atilde;o ou preconceitos em rela&ccedil;&atilde;o a caracter&iacute;sticas protegidas, incluindo defici&ecirc;ncia, status de veterano ou qualquer outra caracter&iacute;stica protegida por lei.
 
 
 
 Os Marriott Hotels trabalham para elevar a arte da hotelaria, inovando a cada oportunidade enquanto mant&ecirc;m o conforto e familiaridade pelos quais s&atilde;o conhecidos por todo o mundo. Como membro dos Marriott Hotels, voc&ecirc; ajuda a cumprir a promessa de "sempre oferecer uma &oacute;tima hotelaria", ao prestar um atendimento gentil, simp&aacute;tico e moderno, que incorpora e expande um legado. Com um nome que &eacute; sin&ocirc;nimo de hotelaria por todo o mundo, temos orgulho de convidar voc&ecirc; a explorar uma carreira nos Marriott Hotels. Ao entrar para os Marriott Hotels, voc&ecirc; se junta a um portf&oacute;lio de marcas da Marriott International.
 
 Esteja
 
 onde pode realizar seu melhor trabalho,
 
 agir
 
 conforme seu prop&oacute;sito,
 
 fazer parte
 
 de uma incr&iacute;vel equipe global e
 
 se tornar
 
 a melhor vers&atilde;o de quem voc&ecirc; &eacute;.
 
 
 O JW Marriott faz parte do portf&oacute;lio de luxo da Marriott International e consiste em mais de 100 belos hot&eacute;is em cidades emblem&aacute;ticas, al&eacute;m de locais de resort pelo mundo. O JW acredita em priorizar nossos colaboradores. Se nossos funcion&aacute;rios est&atilde;o felizes, nossos h&oacute;spedes estar&atilde;o felizes. Os colaboradores JW Marriott s&atilde;o confiantes, inovadores e aut&ecirc;nticos e representam o legado da marca do fundador da empresa J.Willard Marriott. Nossos hot&eacute;is oferecem uma experi&ecirc;ncia profissional &uacute;nica, onde voc&ecirc; faz parte de uma comunidade e aproveita v&iacute;nculos verdadeiros com um diversificado grupo de colegas. O JW cria oportunidades de treinamento, desenvolvimento, reconhecimento e, o que &eacute; mais importante, fornece um local onde se pode correr atr&aacute;s dos seus sonhos num ambiente de luxo, focado no bem-estar hol&iacute;stico. O tratamento excepcional dado aos nossos h&oacute;spedes come&ccedil;a por tratar bem nossos funcion&aacute;rios. &Eacute; este o tratamento JW. Ao entrar para o JW Marriott, voc&ecirc; se junta a um portf&oacute;lio de marcas da Marriott International.
 
 Esteja
 
 onde pode realizar seu melhor trabalho,
 
 agir
 
 conforme seu prop&oacute;sito,
 
 fazer parte
 
 de uma incr&iacute;vel equipe global e
 
 se tornar
 
 a melhor vers&atilde;o de quem voc&ecirc; &eacute;.
</div>

Mgr-Front Office II

<div>Additional Information 
Job Number25133852 
Job CategoryRooms &amp; Guest Services Operations 
LocationJW Marriott Hotel Muscat, Madinat Al Irfan, Airport Heights, Muscat, Oman, Oman, 113 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div> 
<div>
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<div>
 
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ahlibank

<div>
 
 
 SUMMARY OF ROLE
 
 
 The Manager of Investment Back Office is responsible for overseeing all post-trade operational activities related to investment transactions.
 
 This role ensures accurate &amp; timely transaction settlement, reconciliation, custody, and reporting
 
 of investment portfolios across products and asset classes, while maintaining compliance with regulatory and internal control requirements. The manager leads the back-office team, streamlines processes, implements automation where possible, and partners with the front office, Risk, Finance, Compliance, and external agents and partners, such as but not limited to CMA, MSX, MCD, Banks, custodians to ensure efficient, error-free, and timely investment operations.
 
 
 The role has accountability for the
 
 quality of service delivery
 
 , implementing measurement frameworks and KPIs to monitor service levels, operational accuracy, and client satisfaction (internal and external).
 
 
 
 Responsibilities
 
 
 
 Investment Backoffice Operations &amp; Supervision:
 
 
 &bull; Oversight of trade capture, confirmation, settlement, and lifecycle management for securities, derivatives, and other investment instruments.
 
 &bull; Ensuring Process Daily Sell and Buy Foreign Markets trades &amp; Local Market and settlement accurate and on timely manner.
 
 &bull; Processing and control over brokerage account opening process, assuring speed, quality &amp; compliance
 
 &bull; Distributes work/transactions based on volume and complexity to the best-fit team members.
 
 &bull; Monitor and authorize investment transactions, ensuring correctness in financial, technical, and regulatory aspects.
 
 &bull; Oversee payment message processing related to investment products/settlements.
 
 
 
 Compliance, Risk Management, Reconciliation and Balancing:
 
 
 &bull; Ensure sanctions and compliance screening is conducted as per bank policies.
 
 &bull; Maintain robust internal controls to mitigate risks in investment transactions processing.
 
 &bull; Ensure reconciliation of transactions with general ledger (daily, weekly, monthly).
 
 &bull; Conduct periodic risk assessment for all investment-product transaction processes and implement necessary control measures.
 
 &bull; Ensure financial entries, system-generated output validation, and data postings are accurately recorded.
 
 &bull; Ensure correct calculation and recovery of commissions and charges in alignment with the bank&rsquo;s tariff structure.
 
 &bull; Monitor Nostro reconciliations in collaboration with the Finance department.
 
 
 
 Valuations &amp; Reporting:
 
 
 &bull; Ensuring accuracy of pricing, NAV calculations, investment accounting entries, and management/regulatory reporting
 
 &bull; Preparing and publishing Quarterly &amp; Annual Financial statement on time.
 
 &bull; Board Secretary of Ahli Global Equity fund
 
 
 
 Custody &amp; Collateral
 
 
 &bull; Custodian Oversight: managing relationships with custodians, clearing agents, and collateral counterparties.
 
 &bull; Safekeeping of Assets: ensuring proper custody and record-keeping of securities and other investment instruments.
 
 &bull; Corporate Actions Processing &ndash; overseeing capture, validation, and execution of corporate actions (dividends, rights issues, mergers, splits, etc.) and ensuring accurate posting in portfolios.
 
 &bull; Income Collection &ndash; monitoring and reconciling dividend/interest/coupon income, ensuring timely collection and accounting.
 
 
 
 Process Improvement &amp; Documentation:
 
 
 &bull; Regularly review and update process manuals and Standard Operating Procedures (SOPs) to align with new implementations.
 
 &bull; Identify process gaps, recommend improvements, and ensure continuous enhancement of Investment Backoffice operations and overall service model
 
 &bull; Ensure effective escalation of operational risks and concerns to senior management
 
 
 
 Product Expertise, Customer Service &amp; Stakeholder Management:
 
 
 &bull; Contributes to the design and implementation of new investment products, aligned with the Bank&rsquo;s product strategy and evolving client needs
 
 &bull; Ensure high-quality customer service by responding to inquiries in a timely manner.
 
 &bull; Work closely with sales/front office team, branches, and other stakeholders to resolve client concerns.
 
 &bull; Ensure that customer requests and transactions are processed within agreed SLAs.
 
 
 
 Service Quality, Reporting &amp; MIS
 
 
 &bull; Establishing and monitoring service standards, metrics related to transaction trends and productivity trends, and KPIs to ensure operational excellence and continuous improvement.
 
 &bull; Provide necessary reports to senior management, regulators, and internal stakeholders as required.
 
 &bull; Is responsible for building and improving performance management framework for i) productivity/capacity measurement; ii) quality of service measurement; iii) Investment Operations team maturity/skill measurement.
 
 
 
 
 Requirements
 
 
 &bull; Bachelor&rsquo;s degree in Banking and/or Economics and/or Finance and/or Business Administration.
 
 
 &bull; CFA, Capital Markets Back-Office Certification (CAMBOC) is added advantage.
 
 
 &bull; Minimum 7 years of banking experience with minimum of 5 Years in Investment-product-related Managerial experience.
 
 
 
 
</div>

Manager Investment Back Office

Louvre Hotels Group MENA

<div>
 As a Front Office Manager, you are responsible to oversee all aspects that impact guest service and hotel operations, with a focus on optimizing revenue and ensuring excellence in every interaction. Your responsibilities include managing room availability and overseeing daily Front Office functions, including guest check-in and check-out procedures.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Provide strong leadership and guidance to the front office team.
 </li>
 <li>
 Manage the Front Office team&rsquo;s, schedules, and performance to maintain high service standards.
 </li>
 <li>
 Focus on delivering an outstanding guest experience from arrival to departure.
 </li>
 <li>
 Train and guide the team to provide personalized and efficient service, address guest concerns, and exceed expectations.
 </li>
 <li>
 Streamline front office procedures, check-in/check-out processes, and reservation systems for operational efficiency.
 </li>
 <li>
 Implement and enforce hotel policies and procedures to enhance operational effectiveness.
 </li>
 <li>
 Conduct ongoing training programs to enhance the skills and knowledge of front office colleagues.
 </li>
 <li>
 Foster a positive and collaborative work environment to encourage professional growth.
 </li>
 <li>
 Handle escalated guest issues or concerns, demonstrating problem-solving skills and ensuring resolutions align with hotel standards.
 </li>
 <li>
 Work closely with other departments to ensure seamless communication and cooperation.
 </li>
 <li>
 Collaborate with sales and marketing teams to optimize room revenue.
 </li>
 <li>
 Assist in the preparation and management of the front office budget.
 </li>
 <li>
 Monitor expenses, control costs, and contribute to the financial success of the hotel.
 </li>
 <li>
 Stay updated on technological advancements in hotel management systems and ensure their effective use in front office operations.
 </li>
 <li>
 Monitor and maintain high standards of cleanliness, service, and guest satisfaction.
 </li>
 <li>
 Conduct regular inspections to ensure adherence to quality standards.
 </li>
 <li>
 Prepare and analyze reports related to front office performance, occupancy rates, and guest satisfaction.
 </li>
 <li>
 Use data-driven insights to identify areas for improvement.
 </li>
 <li>
 Establish effective communication channels within the front office team and with other departments.
 </li>
 <li>
 Ensure clear and open communication to enhance overall hotel operations.
 </li>
 <li>
 Conduct regular training sessions on customer service, hotel policies, and operational procedures.
 </li>
 <li>
 Maintain a well-informed and capable front office team.
 </li>
 <li>
 Ensure compliance with industry regulations, safety standards, and hotel policies.
 </li>
 <li>
 Stay informed about changes in regulations that may impact front office operations.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Front Office Manager - Pre-Opening | Omani National

Mandarin Oriental

<div>
 
 Front Office Supervisor
 
 
 
 Mandarin Oriental Muscat is looking for a Front Office Supervisor to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 The Front Office Supervisor will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Front Office Supervisor will run the daily operations of the reception desk. The Front Office Supervisor will assist the Front Office Management team in running daily shifts when needed.
 
 
 <ul>
 <li>
 Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
 </li>
 <li>
 Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager when required to train colleagues in accordance with the applicable standards and policies.
 </li>
 <li>
 Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
 </li>
 <li>
 Assure the back and front of house areas of the Reception are clean and tidy at all times.
 </li>
 <li>
 Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant FO Manager - Front Office Manager
 </li>
 <li>
 Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
 </li>
 <li>
 Ensure that Mandarin Oriental, Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
 </li>
 <li>
 Identify departmental learning and development needs for all colleagues of the department and share those with the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager to maintain a clear overview of PSMS by carrying out regular checks on accuracy of the system
 </li>
 <li>
 To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
 </li>
 <li>
 To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift.
 </li>
 <li>
 To perform and check all duties related to shift opening and closing check list.
 </li>
 <li>
 Handle effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.
 </li>
 <li>
 Greet and escort guests promptly to their rooms.
 </li>
 <li>
 Handle guests&rsquo; complaints
 </li>
 <li>
 Help the Bell team when needed
 </li>
 <li>
 Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s manual
 </li>
 <li>
 Ensure team product knowledge is maintained, updated and regularly tested.
 </li>
 <li>
 Attend and conduct meetings during absence or unavailability of management team.
 </li>
 <li>
 Perform any other reasonable duties as required by the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
 </li>
 <li>
 Communicate clearly with the Night Auditor and Accounting.
 </li>
 <li>
 Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Front Office Supervisor - Omani National

TIVOLI

<div>Company Description 
Rising above the fairways of the LA VIE Club Golf Course, Tivoli Muscat Hotel &amp; Residences is a distinctive new address with a Western lifestyle in the Omani capital. Part of the prestigious LA VIE development, the property offers a sophisticated stay just ten minutes from Muscat International Airport and close to the Oman Convention &amp; Exhibition Centre.
This new-build property will comprise 79 elegant hotel rooms and 100 fully serviced branded residences. Interiors will reflect the elegance of European design with a modern edge, many enjoying impressive views over the course and surrounding hills. 
Job Description 
As the Front Office Manager of Tivoli Muscat, you will lead the Front Office team during the critical pre-opening and post-opening phases of the hotel. You are responsible for ensuring the smooth operation of all Front Office functions including Reception, Guest Relations, Concierge, and Bell Desk. You will be instrumental in setting up SOPs, training staff, and delivering Tivoli&rsquo;s legendary guest service in line with our luxury standards.
Key Responsibilities:
Pre-Opening Phase:<ul><li>
Assist in the recruitment, onboarding, and training of Front Office team members.</li><li>
Develop and implement Standard Operating Procedures (SOPs) in line with Tivoli brand guidelines.</li><li>
Coordinate with IT and Operations teams for PMS (Property Management System) setup, front desk design, and back-of-house systems.</li><li>
Participate in departmental budgeting, resource planning, and forecasting.</li><li>
Collaborate with Sales &amp; Marketing for VIP arrival preparations during soft openings and launch.</li></ul>
Operational Responsibilities (Post-Opening):<ul><li>
Oversee daily front office operations ensuring a seamless and personalized guest experience.</li><li>
Manage the team in delivering high-quality service including check-in/out, guest inquiries, and problem resolution.</li><li>
Ensure all guest requests, concerns, and feedback are handled promptly and professionally.</li><li>
Maintain strong working relationships with other departments to ensure smooth guest operations.</li><li>
Monitor room inventory, rate availability, and front office financial transactions.</li><li>
Lead the team by example in grooming, behavior, and service standards.</li><li>
Handle VIP guests and special requests with utmost attention and discretion.</li></ul>
People &amp; Leadership:<ul><li>
Foster a positive and service-oriented work environment.</li><li>
Conduct regular departmental meetings, briefings, and performance reviews.</li><li>
Mentor and develop team members for career growth and succession planning.</li><li>
Ensure compliance with local labor laws, hotel policies, and Tivoli standards.</li></ul> 
Qualifications<ul><li> 
Degree/Diploma in Hospitality Management or related field.</li><li>
Minimum 3-5 years of experience in a similar role in a luxury or upscale hotel environment.</li><li>
Prior pre-opening experience is highly preferred.</li><li>
Strong knowledge of OPERA PMS and front office systems.</li><li>
Excellent communication, leadership, and organizational skills.</li><li>
Fluent in English; Arabic language skills are an advantage.</li></ul> 
Additional Information<ul><li> 
Opportunity to be part of a prestigious hotel launch in Muscat.</li><li>
Competitive salary and benefits package.</li><li>
Dynamic working environment with career advancement opportunities within Tivoli and Minor Hotels Group.</li></ul></div>

Front Office Manager

<div>Additional Information 
Job Number25133852 
Job CategoryRooms &amp; Guest Services Operations 
LocationJW Marriott Hotel Muscat, Madinat Al Irfan, Airport Heights, Muscat, Oman, Oman, 113 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Leading Guest Services Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures recognition of employees is taking place across areas of responsibility.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul> 
Maintaining Guest Services and Front Desk Goals
<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul> 
Managing Projects and Policies
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Acts as the &ldquo;Service Champion&rdquo; for the Front Office and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Manages employee progressive discipline procedures for Front Office Staff.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

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