sales manager

operations coordinator

retail manager

retail store manager

front office manager

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; College degree in hotel management or related field
 
 
 &bull; Previous experience in a Front Office management role
 
 
 &bull; Strong commercial/business acumen
 
 
 &bull; Passion for leadership
 
 
 &bull; Fluent in English - both spoken and written
 
 
 
</div>

Front Office Manager

TIVOLI

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property. 
Qualifications<ul><li> 
College degree in hotel management or related field</li><li>Previous experience in a Front Office management role</li><li>Strong commercial/business acumen</li><li>Passion for leadership</li><li>Fluent in English - both spoken and written</li></ul></div>

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 
 WHY THIS JOB EXISTS
 
 
 
 To serve the needs of the business, our guests and our colleagues by maintaining the effectiveness of the day-to-day guest service operations, enhancing guest experience by being one of the key points of contact for guest interaction in the resort.
 
 
 At Anantara, we are proud to represent our resort and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.
 
 
 
 Key Duties And Responsibilities
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 
 
 <ul>
 <li>
 Clearly understands the concept of guest services center being the one point of contact for guests.
 </li>
 <li>
 Ensures adherence to:
 </li>
 </ul>
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Proper and prompt handling of calls
 </li>
 <li>
 Message handling
 </li>
 <li>
 Compliance with request as per SOP
 </li>
 <li>
 Usage of standard phraseology
 </li>
 <li>
 Taking Invilla dining orders
 </li>
 <li>
 Handling seaplane and domestic bookings
 </li>
 <li>
 Ensures adherence to duty roster and is punctual.
 </li>
 <li>
 Ensures that work areas, PABX are properly maintained and cleaned.
 </li>
 <li>
 Is updated of VIP/RSVP etc. and repeat guest list.
 </li>
 <li>
 Performs duties of guest services when necessary.
 </li>
 <li>
 Maintains order in guest service center area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger.
 </li>
 <li>
 Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment.
 </li>
 <li>
 Ensures that traffic sheet for telephone / fax are correct before sending to the accounting dept.
 </li>
 <li>
 Ensures immediate transmission of invoices to the cashiers / front desk.
 </li>
 <li>
 Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (Especially the competition).
 </li>
 <li>
 Ensure to have all the F &amp; B, Spa, activities menu and other information&rsquo;s for quick referral to guest enquires.
 </li>
 <li>
 Ensures that all guest requests are channelled correctly and followed upon effectively.
 </li>
 <li>
 Conducts courtesy calls for all in-house guests.
 </li>
 <li>
 Is able to route all incoming calls quickly and efficiently without keeping the caller waiting.
 </li>
 <li>
 Completes all other shift duties as outlined on shift checklist.
 </li>
 <li>
 Assists in all the other areas of Front office as and when necessary.
 </li>
 <li>
 Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
 </li>
 <li>
 Maintains knowledge and abiding by all Company Policies in relation to Front Office e.g. Refunds and Cancellations and ensuring they are correctly communicated to guests if required.
 </li>
 <li>
 Handle Food and Beverage order efficiently and ensure to upsell.
 </li>
 <li>
 Facilitate all guest maintenance requests and other relevant communication to the other department through FCS.
 </li>
 <li>
 Send top 10 issues to GM secretary reported on the month to identify the issues and to take necessary action to prevent them.
 </li>
 <li>
 Develops and maintains a close and harmonious working relationship with all hotel departments.
 </li>
 <li>
 Participates in training programs for the Front Office Department as scheduled.
 </li>
 <li>
 Possesses a positive upbeat personality with a desire to deliver outstanding customer service to our guests. Team members must multi &ndash; task, be detail oriented, and be able to problem solve in order to effectively deal with internal and external customers.
 </li>
 <li>
 Ensures that all correspondence is processed within the set times and handled correctly according to the procedures.
 </li>
 <li>
 Ensure to arrange guest transfers schedule on daily basis and circulate to all relevant departments.
 </li>
 <li>
 Reports and maintains accurate records with documents on incidents occurring at the resort and keeps superior briefed at all times.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 College diploma in hotel management or related field.
 </li>
 <li>
 Previous experience as an Guest Service Centre Supervisor in Front Office.
 </li>
 <li>
 Excellent oral communication skills.
 </li>
 <li>
 Experience with Front Office systems.
 </li>
 <li>
 Fluent in English, both written and spoken.
 </li>
 </ul>
 </ul>
</div>

Villa Host

Alila Hotels

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 
 
 General Responsibility
 
 
 
 
 
 Must have minimum 2 Years Experience in F&amp;B Luxury Hotels.
 
 
 
 
 
 <ul>
 <li>
 Oversee all front and back of the house restaurant operations.
 </li>
 <li>
 Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.
 </li>
 <li>
 Train new employees and provide ongoing training for all staff. Prepare weekly schedule for the department with approval from the superior, monitor Staff attendance, leave etc.
 </li>
 <li>
 Always present a clean and tidy appearance in accordance with the hotel&rsquo;s grooming standards.
 </li>
 <li>
 Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
 </li>
 <li>
 Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
 </li>
 <li>
 Maintain quality control for all food and beverage.
 </li>
 <li>
 Be reliable and ensure you and all team members are at work on time.
 </li>
 <li>
 Project future needs for goods, fruits, beverage stationary ,cleaning product order accordingly.
 </li>
 <li>
 Oversee heath code compliance and sanitation standards.
 </li>
 <li>
 Carry out all professionally reasonable instructions given by your superior.
 </li>
 <li>
 Monitoring inventory for CCG and all equipment required for outlets.
 </li>
 <li>
 Conducting regular inspection of dispense bar/ lounge bar to determine whether proper standards of hygiene.
 </li>
 <li>
 Monitoring the restaurant cash flow and settling outstanding bills.
 </li>
 <li>
 Checking in on dining guests to enquire about food and service quality.
 </li>
 <li>
 Resolving guests' complaints in professional manner.
 </li>
 <li>
 Generate weekly, monthly and annual reports.
 </li>
 <li>
 Attend quarterly P&amp;L meeting.
 </li>
 <li>
 Seek ways to cut waste and decrease operational costs.
 
 
 </li>
 </ul>
 
 
 PHYSICAL EFFORT:-
 
 
 
 
 This position requires minimal stooping, lifting and substantial walking. All employees must maintain a neat, clean and well-groomed appearance.
 
 
 
 
 WORK CONTACTS: -
 
 
 Daily contact with restaurant manager or F&amp;B manager etc.
 
 
 
 
 WORKING CONDITION: -
 
 
 Must be able to work in a high volume fast paced environment.
 
 
 
 
 
 
 
 
 
 
 
 Technical Expertise Restaurant Supervisor
 
 
 
 <ul>
 <li>
 Effectively manage the restaurant in the absence of the Restaurant Manager/ Assistant Restaurant Manager.
 </li>
 <li>
 Ensure service style, tabletop and overall presentation of the product in accordance with the hotel&rsquo;s image.
 </li>
 <li>
 Responsible in making floor assignment during the shift.
 </li>
 <li>
 Responsible in keeping the operation running smoothly.
 </li>
 <li>
 Find the guest feedback and take necessary action if something is not match with the standard.
 </li>
 <li>
 Reviewing customers surveys to develop and implement way to improve customer service.
 
 
 </li>
 </ul>
 
 
 Bar Supervisor
 
 
 
 
 <ul>
 <li>
 Monitoring the bar operational and supporting the bar attendant if required.
 </li>
 <li>
 Ability to use standard software application and hotel systems including point of sale systems.
 </li>
 <li>
 Plan and control beverage inventory level
 </li>
 <li>
 Ensure all established standards of operation are implemented.
 </li>
 <li>
 Work together with accounting to prepare and implement inventory procedures
 </li>
 <li>
 Constantly seek to profit engineer by monitoring cost of sales and implementing revenues-increasing products/programs activities.
 </li>
 <li>
 Work together with the outlet manager forconsistence work performance
 </li>
 <li>
 Maintaining effective controls in the Beverage Department.
 </li>
 <li>
 Responsible to train staff on daily basis
 </li>
 </ul>
</div>

F&B Team Lead

iSTYLE Oman

<div>
 
 Job Title
 
 
 
 
 Retail Store Manager
 
 
 
 
 Job Scope
 
 
 
 The Retail Store Manager is accountable for managing the daily store activities from administrative and operational to offering the best customer experience. S/He manages the team towards driving sales, optimizing stock performance and ensuring a proper level of training and knowledge in the store.
 
 
 
 Main Duties And Responsibilities
 
 
 
 Technical and Operations
 
 
 <ul>
 <li>
 Define, develop and implement the store operational plan as per communicated objectives aiming at exceeding sales objectives
 </li>
 <li>
 Establish sales budgets and targets, cascade to the team and ensure individual and store targets are met
 </li>
 <li>
 Apply the Apple planogram
 </li>
 <li>
 Lead and manage the daily store operational activities to deliver the highest standards of customer service and maximize sales and profitability in line with company&rsquo;s objectives
 </li>
 <li>
 Follow up on the appearance and maintenance of the store and staff to meet Apple guidelines and evaluate audit/mystery shopper reports for improvements
 </li>
 <li>
 Ensure a proper storage, tracking and control of inventory and follow up on the merchandising and replenishment of the store while reporting any inventory related issue/opportunity to the Retail Manager
 </li>
 <li>
 Optimize the floor coverage and prepare schedules while accounting for vacation plans and days off
 </li>
 <li>
 Develop and maintain good working relationships with customers and back office departments securing a smooth flow of operations
 </li>
 <li>
 Ensure the cash management policy and all other policies/procedures are implemented in the store and that cash registers are accurately reconciled
 </li>
 <li>
 Attend to operational problems namely customer complaints, in coordination with the back office, to ensure an uninterrupted operation and achieve customer satisfaction
 </li>
 <li>
 Conduct periodic market studies and exchange best practices and recommendations with the Retail Manager and other Store
 </li>
 <li>
 Managers on a regular basis
 </li>
 <li>
 Prepare and issue periodic reports on store performance and other metrics supporting operational decisions
 </li>
 <li>
 Work closely with the HR Department on staffing needs and training plans
 </li>
 <li>
 Ensure that the company&rsquo;s policies and procedures are implemented/applicable at all times
 
 
 
 </li>
 </ul>
 Talent Development
 
 
 <ul>
 <li>
 Lead and coach the team cultivating empowerment and ownership
 </li>
 <li>
 Develop capabilities and secure a solid succession plan
 </li>
 <li>
 Conduct regular performance reviews, identify training needs and oversee development plans.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Business Administration or any other related field.
 
 
 
 Experience
 
 
 
 At least 5 years of relevant experience.
 
 
</div>

Retail Store Manager

Global Business Solution and Business

JOB TITLEProduct Manager - Passenger Vehicle Business / Pricing &amp; OrderingESSENTIAL DUTIES &amp; RESPONSIBILITIES:Product Manager in MCD for PV brandsProduct in-charge for passenger vehicles &amp; EV Brand we partner with.Planning &amp; ordering. Co-ordinating with OEM &amp; sales team for day to day working.Showroom visits &amp; customer visits to understand the market &amp; enhance product offerings accordingly.SAP HANA HandlingMINIMUM REQUIREMENTSAny Graduate. Preferably BE or B. Tech (Electrical/Civil/Mechanical)QUALIFICATIONS6+ years in Passenger vehicle businessSKILLS &amp; ABILITIESProduct/brand in-charge, understanding of auto business and OEM handling.KNOWLEDGEMS Office, PPT, Excel, SAP etc.If you have this experience share your CV to info@gnsbusiness.com or send your CV whatsapp to +968 76269238Pay: RO600.000 - RO1,200.000 per monthWork Location: In person

Product Manager (Passenger Vehicle Business)/(Pricing & ordering)

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 
 Job Purpose:
 
 
 
 To assist in planning, implementing, and managing learning and development programs that enhance employee performance, service quality, and career progression across the hotel. The role ensures that all training initiatives meet the standards of Minor Hotels and support the company&rsquo;s culture of excellence.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Assist in developing and delivering training programs aligned with Minor Hotels&rsquo; brand standards, operational procedures, and guest experience expectations.
 </li>
 <li>
 Support induction and onboarding programs for new employees to ensure seamless integration into hotel operations and understanding of company culture.
 </li>
 <li>
 Coordinate departmental training in areas such as guest service, housekeeping, food &amp; beverage, front office, and safety procedures.
 </li>
 <li>
 Collaborate with department heads to identify skills gaps, performance trends, and training needs, and implement targeted training interventions.
 </li>
 <li>
 Assist in leadership development programs for supervisory and managerial staff, including coaching, mentoring, and succession planning support.
 </li>
 <li>
 Monitor and evaluate training effectiveness using assessments, feedback surveys, and performance data; recommend and implement improvements.
 </li>
 <li>
 Maintain accurate and up-to-date training records, reports, and documentation in compliance with Minor Hotels&rsquo; policies and audit requirements.
 </li>
 <li>
 Support implementation and maintenance of e-learning and digital learning platforms, ensuring staff engagement and completion of mandatory modules.
 </li>
 <li>
 Ensure all training initiatives reinforce company values, service excellence, customer focus, and operational efficiency.
 </li>
 <li>
 Assist with L&amp;D budget planning, cost control, and coordination with external training vendors, consultants, and accreditation bodies.
 </li>
 <li>
 Support the implementation of brand audit action plans by providing training and coaching to departments to close performance gaps.
 </li>
 <li>
 Coordinate mandatory compliance training (e.g., safety, hygiene, fire life safety, code of conduct) to ensure full hotel compliance.
 </li>
 <li>
 Assist in organizing employee engagement activities, recognition programs, and internal development events to strengthen colleague motivation and retention.
 </li>
 <li>
 Facilitate cross-training and career development programs to support internal mobility and succession planning.
 </li>
 <li>
 Support Quality Assurance (QA) initiatives by aligning training programs with guest satisfaction results (GSI) and operational KPIs.
 </li>
 <li>
 Participate in HR and L&amp;D-related reporting, monthly training summaries, and presentations for management review.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Hospitality, Business Administration, or related field.
 </li>
 <li>
 3&ndash;5 years&rsquo; experience in Learning &amp; Development, preferably within hotels or hospitality.
 </li>
 <li>
 Experience in designing, delivering, and evaluating training programs.
 </li>
 <li>
 Knowledge of hospitality operations, guest service standards, and quality assurance.
 </li>
 <li>
 Strong presentation, communication, and interpersonal skills.
 </li>
 <li>
 Familiarity with LMS systems and training evaluation tools is a plus.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Key Competencies:
 
 
 
 <ul>
 <li>
 Strong organizational and project management skills.
 </li>
 <li>
 Coaching and mentoring abilities.
 </li>
 <li>
 Ability to influence and collaborate with multiple departments.
 </li>
 <li>
 Adaptability to dynamic hotel operations.
 </li>
 <li>
 Commitment to excellence, guest service, and professional growth.
 </li>
 </ul>
</div>

Assistant Learning and Development Manager

Explore 68+ Front office manager in Oman this June. Find roles across top companies and apply now to boost your career.

68 front office manager jobs In Oman

Front Office Manager

Front Office Manager

Villa Host

F&B Team Lead

Retail Store Manager

Product Manager (Passenger Vehicle Business)/(Pricing & ordering)

Assistant Learning and Development Manager