motor claims consultant

Steadfast Group Ltd.

Overview Steadfast Group is the largest general insurance broker network and the largest underwriting agency group in Australasia with growing operations internationally. We were founded on the belief that a network of brokers would be stronger together, and this idea has been the backbone of our culture ever since. We believe that none of us is as good as all of us.We are leaders of the general insurance broking and underwriting industry, and we lead from the front. About the Opportunity An exciting opportunity has become available for a passionate and detail-oriented Motor Claims Consultant to join our dynamic claims team. In this role, you'll manage Motor claims from end to end, working across a diverse portfolio that includes both intermediated and direct customers.This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional customer service. You'll play a key role in ensuring claims are handled efficiently, professionally, and in line with compliance standards. Key Responsibilities <ul><li>Accurately assess and manage Motor claims in accordance with company policies and industry regulations.</li><li>Handle claims efficiently within agreed workflow timeframes and service level agreements (SLAs).</li><li>Proactively manage claim lifecycles through diary management and vendor coordination (e.g., repairers, assessors).</li><li>Respond to customer complaints and expressions of dissatisfaction with empathy and professionalism.</li><li>Manage incoming call enquiries, providing clear and timely support to customers and stakeholders.</li><li>Conduct regular claims reviews and assist with overflow claims from other sub-teams as needed.</li></ul> Skills and Qualifications <ul><li>3-5 years of experience in Motor claims handling.</li><li>Strong customer service skills with the ability to adapt communication to different customer groups.</li><li>Excellent problem-solving and decision-making abilities.</li><li>Proven time management and organisational skills.</li><li>Familiarity with regulatory compliance in the insurance industry.</li><li>Experience working with external vendors such as repairers, assessors, and brokers.</li></ul> Benefits As a valued member of the Steadfast team, you'll enjoy a comprehensive array of benefits tailored to support your professional and personal well-being. Joining Steadfast means gaining access to:<ul><li>Hybrid working arrangements to help you balance work and home life.</li><li>Career advancement opportunities and professional development through training programs, mentorship initiatives, and tuition reimbursement. We also partner with ANZIIF for accreditation and qualifications.</li><li>Free company provided Life, Temporary Permanent Disablement, Salary Continuance and Travel insurances, plus access to other discounted insurances.</li><li>An expansive Health and Wellbeing program, which includes free annual health checks, free annual skin checks, Flu shots, holistic support and advice, and confidential counselling.</li><li>Working in a vibrant and collegiate culture where you are a person, and your contribution is valued.</li></ul> About us We are committed to providing a workplace where people feel they can bring their whole self to work. We aim to create a diverse work environment in which everyone is treated fairly and with respect and where everyone feels responsible for the reputation and performance of Steadfast.We are strong supporters of Aboriginal and Torres Strait Islander peoples, businesses and communities through our Reconciliation Action Plan. We are also passionate about the environment, diversity, equity and inclusion, and love to give back to charities through the Steadfast Foundation.We are proud of our Family Friendly Accreditation as well as and our Work180 Endorsement. We are major sponsors of Women in Insurance, Young Insurance Professionals, Head over Heels, the Dive In festival and are active members of Champions of Change. To apply We are always on the lookout for great talent, if you are interested in a confidential conversation regarding career opportunities, please email Equal opportunity We believe that our people are our greatest asset. Our people are chosen for their personalities, their ethics and professional qualities without any exclusion, preferential treatment, or discrimination. We are proud to be an equal opportunities employer and do not discriminate by reason of age, gender, gender identity, race, sexual orientation, nationality, religion or disability or any other difference. We encourage applications from all individuals and will provide appropriate assistance for candidates with disabilities or special needs throughout the recruitment process upon request.Steadfast Group acknowledges the Traditional Owners of the land where we work and live. We pay our respects to Elders past and present.

Motor Claims Consultant

Avant Mutual Group

Legal Team Manager/Special Counsel - Civil Melbourne VIC, Australia Req Avant Law is a National specialist law firm looking for a Legal Team Manager or Special Counsel to join our team in Melbourne, working closely with specialist Head of Practice, Caroline Tuohey and joining a team of purpose-driven lawyers (including senior lawyers Madhavi Ligam , Amy McGregor and Fraser Oakley ) who are passionate about defending medical practitioners. If you are looking for a law firm without daily billable targets and instead focussed upon collaboration, mentoring, advocacy and making a difference for doctors we want to hear from you.This is an opportunity for an experienced medical defence litigation lawyer to progress their career and lead Avant Law's Civil Practice Team. We seek an applicant with experience in managing and/or supervising medical defendant lawyers and has a genuine interest in mentoring the next generation of lawyers in this specialised area of law.This is a full-time permanent position based out of our Melbourne office with hybrid working arrangements. The key responsibilities include:<ul><li>Conducting own civil file load and managing the civil litigation team in accordance with the KPI's, ensuring billing targets are met and high quality legal services are provided by the civil team;</li><li>Provision and supervision of lawyers with a range of PQE experience to deliver sustainable, timely and efficient legal services in order to achieve the best possible outcomes for both the membership and the member as well as reduction in cycle times, accurate reserve and reduction in external legal costs;</li><li>Coordination of resourcing and workflows within the civil team and ensuring the management of claims in accordance with agreed protocols, standards and procedures of Avant Law and professional and ethical standards with documented standards and procedures consistently applied;</li><li>Supervision, mentoring and development of the civil team (lawyers and paralegals) to enable career development for staff within the Avant Law team;</li><li>Advising and supporting the Head of Practice, Legal and as appropriate the Head of Avant Law and General Manager Civil on State legal trends, issues, reforms, significant cases and other developments relevant to the Practice Group. </li></ul>To be successful in this role you will have:<ul><li>10+ years' PQE ideal.</li><li>Experience in leadership or strong interest in the development of people leadership skills.</li><li>Defence medical negligence and insurance law experience ideal.</li><li>Demonstrated health law knowledge.</li><li>Proactive in developing relationships and understanding and balancing member, business and team requirements.</li><li>Strong time management and multi-tasking skills. </li></ul>Why work for Avant Law?<ul><li>You would be working for Australia's largest specialist medico-legal law firm.</li><li>You are guaranteed a pipeline of work from your instructing client, Avant Insurance, who are co-located.</li><li>You will work with event-based billing (goodbye to 6 minute units and daily billable targets!)</li><li>You will get to work on a great variety and breadth of cases but with a focus on medical indemnity claims.</li><li>You will be working in an open and collaborative environment with access to the top specialist medico-legal solicitors in the country.</li></ul> Avant is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years.Avant now represents 90,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our member, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities.We prefer to deal with candidates directly. For further information on this role, please contact Lisa Craddock, Talent Acquisition Business Partner on for a confidential discussion.

Legal Team Manager/Special Counsel - Civil

Explore 2+ Motor claims consultant in Melbourne this January. Find roles across top companies and apply now to boost your career.

2 motor claims consultant jobs IN Melbourne

Motor Claims Consultant

Legal Team Manager/Special Counsel - Civil