voip engineer - secret clearance Jobs in Kuwait City

voip engineer - secret clearance

bridge safety engineer/officer Jobs in Kuwait City

bridge safety engineer/officer

officer - networks & security Jobs in Kuwait City

officer - networks & security

safety officer

officer networks security

Confidential Jobs

<div>
 
 
 Job Role:
 
 
 
 Maintain the network infrastructure comprising of LAN, WAN, MPLS, Secure VPN, and associated systems. Ensure high availability of secure network through active monitoring and timely updates.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Proactively maintain highly reliable network ensuring high availability with minimum unplanned downtime.
 </li>
 <li>
 Closely monitor internal and external communication infrastructure and work closely with providers to ensure user &amp; vendor SLAs are being achieved.
 </li>
 <li>
 Ensure a highly resilient and reliable network infrastructure.
 </li>
 <li>
 Timely upgrade of both Network Hardware and Software to ensure systems are up to date and in line with the company's security standards and general Network Security best practices.
 </li>
 <li>
 Work closely with IT team members to understand their project requirements and provide networking solutions that ensure project success.
 </li>
 </ul>
 
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s degree or equivalent in IT or related field (engineering discipline) with Professional level IT certification minimum. Additional qualifications such as MCITP, CCNA (security &amp; voice) and Cisco VOIP &amp; Telephony certifications are a preferred advantage. Strong understanding of network protocols, security frameworks, and best practices.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 4-6 years of hands-on experience in Network and Security administration.
 </li>
 <li>
 Experience in Cisco routers, L2/3 switches, firewalls, IPS, CUCM/CCME, ISE, web/App filters and wireless solutions is a must.
 </li>
 <li>
 Experience with Monitoring tools such as SolarWinds and PRTG, ManageEngine solutions, etc.
 </li>
 <li>
 Exposure to Call Recording and IVR solutions is an added advantage.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Advanced analytical and troubleshooting skills.
 </li>
 <li>
 Good working knowledge on VoIP techniques and telecommunication technologies.
 </li>
 <li>
 Hands-on experience on MPLS &amp; Data Center &amp; WAN and LAN, VoIP technologies.
 </li>
 <li>
 Experience on ADN and Web filtering (Umbrella, Checkpoint), Palo Alto platforms, Fortinet, Load Balancers &amp; WAF (F5) etc.
 </li>
 <li>
 Fluent English. Arabic is a plus.
 </li>
 </ul>
</div>

Officer - Networks & Security

V2X Inc

<div>
 
 Overview
 
 
 
 
 Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
 
 
 
 The VoIP/Video Engineer is a subject matter expert with an in-depth knowledge of voice routing communications in medium to large infrastructure and design. This position requires technical expertise in call and video routing, optimization, call and video flow technology, customer service and QoS as referenced to DoD practices. The VoIP/Video Engineer must also be able to work under intense pressure and varying situational environments to provide customers voice and video call services without interruption. Program: OMDAC-SWACA
 
 
 
 This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!
 
 
 
 You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide an implementation of new, existing, and future VoIP (to include Voice Over Secure Internet Protocol (VoSIP) technology utilizing the current industry best practice implementation to include, but not limited to, Cisco Call Manager and Unified Communications systems.
 </li>
 <li>
 Manage and maintain the Tier 1 Cisco Call Managers, Presence, Unity servers, Session Boarder Controllers (SBC), Session Management Edition (SME) and additional equipment, if applicable, on all networks.
 </li>
 <li>
 Collaborate with all sections within the Network Operations Centers (NOC) to ensure that VoIP traffic does not interfere with or hinder network data traffic.
 </li>
 <li>
 Provides expert technical support for existing and expanding Voice &amp; Video networks, services, system upgrades, and equipment purchases to the customer.
 </li>
 <li>
 Monitors and identifies capacity, quality, and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.
 </li>
 <li>
 Perform regular system maintenance in support of IAVA vulnerabilities and CCRI compliance.
 </li>
 <li>
 Executes engineering best practices in network builds, integration, testing, and documentation while adhering to security fundamentals provided by DISA&rsquo;s Security Technical Implementation Guides (STIGs).
 </li>
 <li>
 Ensure that all managed technologies are compliant with current DISA Security Technical Implementation Guides (STIGs).
 </li>
 <li>
 Create and track network issues/requests using the ServiceNow ticketing system.
 </li>
 <li>
 Create, update, and maintain detailed network diagrams.
 </li>
 <li>
 Performs other duties and assignments as required.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Qualifications
 </li>
 <li>
 Security Clearance
 </li>
 <ul>
 <li>
 Requires an active Secret Clearance
 </li>
 </ul>
 <li>
 Education / Certifications: One-year related experience can be substituted for one year of education if the degree is required.
 </li>
 <ul>
 <li>
 Bachelor's Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field.
 </li>
 <li>
 This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.
 </li>
 <li>
 The authorized certifications for this job title are listed as follows:
 </li>
 </ul>
 <li>
 BASELINE:
 </li>
 <ul>
 <li>
 Cisco CCNP: Security
 </li>
 <li>
 CompTIA CASP ce
 </li>
 <li>
 ISACA CISA
 </li>
 <li>
 ISC2 CISSP (or Associate)
 </li>
 <li>
 GIAC GCED
 </li>
 <li>
 GIAC GCIH
 </li>
 </ul>
 <li>
 COMPUTING ENVIRONMENT (CE):
 </li>
 <ul>
 <li>
 Cisco CCNP: Enterprise
 </li>
 <li>
 Cisco CCNP: Collaboration
 </li>
 <li>
 Cisco CCIE: Enterprise Infrastructure
 </li>
 <li>
 Cisco CCIE: Collaboration
 </li>
 </ul>
 <li>
 Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.
 </li>
 <ul>
 <li>
 Minimum of five years of experience in administrative, technical work, which demonstrated the ability and aptitudes, required to perform technical, managerial, or analytical work and coordination involving management information systems.
 </li>
 <li>
 The VoIP Engineer should have hands-on experience in VoIP technologies in medium to large environments.
 </li>
 <li>
 Experience with a customer service-oriented company.
 </li>
 </ul>
 <li>
 Skills &amp; Technology Used:
 </li>
 <ul>
 <li>
 Ability to verify that all systems under the direct control of RCC-SWA are properly configured in accordance with Higher Headquarters, Local and DISA STIG configuration policies.
 </li>
 <li>
 Ability to manage asset documentation for accreditation and authorization.
 </li>
 <li>
 Ability to assess networking requirements and provide solutions.
 </li>
 <li>
 Ability to make accurate and independent decisions under pressure.
 </li>
 <li>
 Ability to successfully execute many complex tasks simultaneously.
 </li>
 <li>
 Expert ability to troubleshoot infrastructure equipment.
 </li>
 <li>
 Excellent organizational, interpersonal, written, and verbal communication skills
 </li>
 <li>
 Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
 </li>
 <li>
 Ability to successfully execute many complex tasks simultaneously across departmental boundaries.
 </li>
 </ul>
 </ul>
 
 At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
 
 
 
 #Clearance
 
 
</div>

VOIP Engineer - Secret Clearance

<div>Overview:
<div>
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</div><div> 
</div><div>The VoIP/Video Engineer is a subject matter expert with an in-depth knowledge of voice routing communications in medium to large infrastructure and design. This position requires technical expertise in call and video routing, optimization, call and video flow technology, customer service and QoS as referenced to DoD practices. The VoIP/Video Engineer must also be able to work under intense pressure and varying situational environments to provide customers voice and video call services without interruption. Program: OMDAC-SWACA</div><div></div><div> 
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!</div><div></div><div> 
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.</div>
Responsibilities:
<ul><li>Provide an implementation of new, existing, and future VoIP (to include Voice Over Secure Internet Protocol (VoSIP) technology utilizing the current industry best practice implementation to include, but not limited to, Cisco Call Manager and Unified Communications systems.</li><li>
Manage and maintain the Tier 1 Cisco Call Managers, Presence, Unity servers, Session Boarder Controllers (SBC), Session Management Edition (SME) and additional equipment, if applicable, on all networks.</li><li>
Collaborate with all sections within the Network Operations Centers (NOC) to ensure that VoIP traffic does not interfere with or hinder network data traffic.</li><li>
Provides expert technical support for existing and expanding Voice &amp; Video networks, services, system upgrades, and equipment purchases to the customer.</li><li>
Monitors and identifies capacity, quality, and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.</li><li>
Perform regular system maintenance in support of IAVA vulnerabilities and CCRI compliance.</li><li>
Executes engineering best practices in network builds, integration, testing, and documentation while adhering to security fundamentals provided by DISA&rsquo;s Security Technical Implementation Guides (STIGs).</li><li>
Ensure that all managed technologies are compliant with current DISA Security Technical Implementation Guides (STIGs).</li><li>
Create and track network issues/requests using the ServiceNow ticketing system.</li><li>
Create, update, and maintain detailed network diagrams.</li><li>
Performs other duties and assignments as required.</li></ul>
Qualifications:
<ul><li>Qualifications</li><li>
Security Clearance
<ul><li>Requires an active Secret Clearance</li></ul></li><li>
Education / Certifications: One-year related experience can be substituted for one year of education if the degree is required.
<ul><li>Bachelor's Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field.</li><li>
This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.</li><li>
The authorized certifications for this job title are listed as follows:</li></ul></li><li>
BASELINE:<ul><li>
Cisco CCNP: Security</li><li>
CompTIA CASP ce</li><li>
ISACA CISA</li><li>
ISC2 CISSP (or Associate)</li><li>
GIAC GCED</li><li>
GIAC GCIH</li></ul></li><li>
COMPUTING ENVIRONMENT (CE):<ul><li>
Cisco CCNP: Enterprise</li><li>
Cisco CCNP: Collaboration</li><li>
Cisco CCIE: Enterprise Infrastructure</li><li>
Cisco CCIE: Collaboration</li></ul></li><li>
Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.<ul><li>
Minimum of five years of experience in administrative, technical work, which demonstrated the ability and aptitudes, required to perform technical, managerial, or analytical work and coordination involving management information systems.</li><li>
The VoIP Engineer should have hands-on experience in VoIP technologies in medium to large environments.</li><li>
Experience with a customer service-oriented company.</li></ul></li><li>
Skills &amp; Technology Used:
<ul><li>Ability to verify that all systems under the direct control of RCC-SWA are properly configured in accordance with Higher Headquarters, Local and DISA STIG configuration policies.</li><li>
Ability to manage asset documentation for accreditation and authorization.</li><li>
Ability to assess networking requirements and provide solutions.</li><li>
Ability to make accurate and independent decisions under pressure.</li><li>
Ability to successfully execute many complex tasks simultaneously.</li><li>
Expert ability to troubleshoot infrastructure equipment.</li><li>
Excellent organizational, interpersonal, written, and verbal communication skills</li><li>
Ability to perform comfortably in a fast-paced, deadline-oriented work environment.</li><li>
Ability to successfully execute many complex tasks simultaneously across departmental boundaries.</li></ul></li></ul><h4 class="jobSectionHeader">
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</h4><div>
#Clearance #LI-KA</div></div>

Google

<div>
 Note: Google's hybrid workplace includes remote and in-office roles. By applying to this position you will have an opportunity to share your preferred working location from the following:
 
 
 
 In-office locations: Kuwait City, Kuwait.
 
 
 
 
 Remote location(s): Kuwait.
 
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 5 years of experience in an investigative role involved in the production of threat intelligence for decision-makers or customers and involved in direct customer support.
 </li>
 <li>
 Experience in an operational role involved in the research and writing of threat intelligence products for decision-makers or customers.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience in program management or business.
 </li>
 <li>
 Experience in using tools for analysis such as intrusion operations, enterprise security controls, log analysis, network flow and traffic analysis, incident response processes, cyber attack life-cycles and models.
 </li>
 <li>
 Experience working in a government environment and with host and network forensic reports of electronic media, packet capture, log data analysis, malware triage and network.
 </li>
 <li>
 Experience with malware/security, Google products, and working in an investigative or incident response environment.
 </li>
 <li>
 Knowledge of cyber security concepts, common enterprise IT infrastructure components, operating system internals and networking.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 As a Security Consultant, you will be responsible for helping clients effectively prepare for, proactively mitigate, and detect and respond to cyber security threats. Security Consultants have an understanding of computer science, operating system functionality and networking, cloud services, corporate network environments and how to apply this knowledge to cyber security threats.
 
 
 As a Security Consultant, you could work on engagements including assisting clients in navigating technically complex and high-profile incidents, performing forensic analysis, threat hunting, and malware triage. You may also test client networks, applications and devices by emulating the latest techniques to help them defend against threats, and will be the technical advocate for information security requirements and provide an in-depth understanding of the information security domain. You will also articulate and present complex concepts to business stakeholders, executive leadership, and technical contributors and successfully lead complex engagements alongside cross functional teams.
 
 
 Mandiant Services provides incident response, assessment, transformation, managed detection and response, and training services with direct tactical support.
 
 
 In this role, you will ensure the delivery of intelligence to each customer&rsquo;s security or operational environments in order to drive decision making and selective action. You will also act as a conduit to Mandiant&rsquo;s extensive network of cyber security, threat intelligence, and information operations professionals.
 
 
 Part of Google Cloud, Mandiant is a recognized leader in dynamic cyber defense, threat intelligence and incident response services. By scaling decades of frontline experience, Mandiant helps organizations to be confident in their readiness to defend against and respond to cyber threats.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Evaluate current and emerging tools, best practices, and techniques for tracking advanced continuous threats, as well as the tools, Tactics, Techniques, and Procedures (TTPs) related to attackers' motivations, industry trends, and attacker behavior.
 </li>
 <li>
 Perform tactical and operational research and analysis of adversarial cyber threats.
 </li>
 <li>
 Correlate intelligence to develop an understanding of tracked threat activity.
 </li>
 <li>
 Present tactical intelligence about threat groups, the methodologies they use, and the motivations behind their activity.
 </li>
 <li>
 Prepare and deliver briefings and reports to the client&rsquo;s executives, security team, or analysts.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Senior Intelligence Analyst

Strategic Resilience Group LLC

<div>
 SRG is seeking former service members of all services with proven experience as an Irregular Warfare Analyst (All-Source). Ideal candidate would be responsible for planning irregular warfare operations for the CCMD geographic area of responsibility in the Central Region (i.e., includes: sovereign countries of the Arabian Peninsula, the Levant sub-region, as well as Central and South Asia). Researches special program and space capabilities for feasibility and integration into CCMD Concepts of Operations, Operational Plans, and contingency planning. Provides direct analytical support, planning and subject matter expertise to shape CCMD efforts in collaboration with other U.S. government agencies and partner nations. Integrates irregular warfare into deliberate and crisis action plans and combined/joint operations for the commander, CCMD.
 
 
 Focus in the irregular warfare analyst is combatant command level and higher Concepts of Operations, plans, policy and doctrine, and external coordination the command's area of responsibility.
 
 
 Subject matter expert on special programs collaborating with experienced planners, operators, analysts and coalition partners at CCMD within the irregular warfare and information related capabilities community in support of campaign plan objectives.
 
 
 Camp Arifjan, Kuwait
 
 
 Position Responsibilities
 
 
 
 Required Qualifications
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Develop, coordinate and facilitate execution of sensitive activity Concept of Operations plans and orders.
 </li>
 <li>
 Identify all-source intelligence information necessary to enable effects-based sensitive activity decision making and executions.
 </li>
 <li>
 Provide collection tasking requirements and advisement on HUMINT surrogate network operational activities.
 </li>
 <li>
 Identify and facilitate implementation of unique sensitive activity capabilities.
 </li>
 <li>
 Risk assessments and Threat Mitigation program management.
 </li>
 <li>
 Develop and execute interagency intelligence and security strategies, plans and conduct liaison in support of counterterrorism and counter-organized crime activities with CIA, DOS, FBI, DHS, TREAS, JTTFs, and DoD.
 </li>
 <li>
 Assess information operations products designed to inform and influence and help integrated information operations analysis into planning.
 </li>
 <li>
 Employ data mining, data fusion, predictive analysis, geo-profiling and temporal analysis techniques in support of CCMD commander's requirements related to HUMINT and MILDEC operations.
 </li>
 <li>
 Apply analytical techniques and methodologies using an expert understanding of unconventional warfare.
 </li>
 <li>
 Prepare studies and assessments of threats, potential threats, and threat-related trends and analysis.
 </li>
 <li>
 Produce targeting and lead development related intelligence products in support of CCMD counterintelligence and HUMINT operations.
 </li>
 <li>
 Research, evaluate, analyze and fuse multiple source reporting, including OSINT, on specific targets into finished intelligence products used by CI and HUMINT operational planners.
 </li>
 <li>
 Produce intelligence products supporting Targeting and Lead Development in support of worldwide counterintelligence and HUMINT operations.
 </li>
 <li>
 Monitor current intelligence on specified targets and provided intelligence assessments utilized by tactical planners and operators during mission-planning cycle.
 </li>
 <li>
 Overlays Publicly Available Information (PAI) research with SIGINT applications to illuminate intelligence gaps that support CCMD line of efforts (LOE).
 </li>
 <li>
 Provides irregular warfare capabilities expertise for CONOP development while concurrently collaborating with inter-agency partners.
 
 
 </li>
 </ul>
 Fourteen (14) years of experience OR a Bachelor's degree with certification as a HUMINT professional with nine (9) years (or a Master's degree with seven (7) years) of experience in operational environment directly involved in HUMINT.
 
 
 <ul>
 <li>
 Certified HUMINT collector with a minimum of five (5) years' experience directly involved in HUMINT, Overt/Clandestine, HUMINT Operation SOF Support of Sensitive Activities.
 </li>
 <li>
 Experience with incorporating SAP and STO capabilities in plans and operations; graduate of the STO Planner Course and PDAS User Course.
 </li>
 <li>
 Staff level planning and CONOP development experience at the Combatant Command, TSOC and/or Sub Unified Command Level.
 </li>
 <li>
 Experience conducting analysis of irregular warfare problem sets to highlight insurgent or threat network organization, key nodes, and vulnerabilities.
 </li>
 <li>
 Formal training or more than three years of practical experience utilizing the F3EAD, CALEB/IWA, Social Network Analysis and CARVER Methodologies.
 </li>
 <li>
 Expert understanding of network analysis tools such as Analyst Notebook and Palantir.
 </li>
 <li>
 Expert understanding of Intel-related databases such as M3, TAC, NCTC Online, TIDE, ICReach SIGINT Database, Cultweave SIGINT Database, PROTON SIGINT Database.
 </li>
 <li>
 Expert understanding of Intel targeting tools such as the Skope toolset or the Voltron toolset.
 </li>
 <li>
 Practical understanding of geospatial Intel tools such as ArcGIS and Google Earth.
 </li>
 <li>
 Current DoD Top Secret Clearance with SCI eligibility.
 </li>
 <li>
 Current CI Scope Polygraph or ability to take one upon hiring.
 </li>
 <li>
 Completed Advance Planners, Due Diligence, and Advanced Technicians Course.
 </li>
 <li>
 Certified HUMINT professional with ten (10) or more years of experience in operational environment directly involved in HUMINT Overt/Clandestine, HUMINT Operation Support or SOF Sensitive Activities.
 </li>
 <li>
 Graduate of a recognized HUMINT Support Couse such as: HUMINT Collection Operations Management Course (HCOM), HUMINT Collection Management Officer (HCMO), HUMINT Collection Manager Course (HCMC), Operations Support Officer Course (OSOC), HUMINT Desk Officer Course (HDOC), and Operational HUMINT Targeting Course (OHTC).
 </li>
 <li>
 Joint or Service Level Information Operation planning experience.
 
 
 </li>
 </ul>
 Able to physically participate in training and operational support, as needed.
</div>

Irregular Warfare Analyst (All-Source) TS/SCI

Grand Hyatt Kuwait City

<div><div>Summary<div>
As a Guest Relation Officer, you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. 


The Guest Relation Officer is responsible to assist in the smooth and efficient running of the Guest Relations Department within the Rooms Division</div></div><div> 
Qualifications<div>
The potential candidate must ideally have:
<ul>
<li>A relevant degree or diploma in Hospitality or Tourism management.</li>
<li>Minimum 2 years' work experience hotel operations.</li>
<li>Good problem solving, administrative and interpersonal skills are a must.</li>
<li>Arabic language skills is a must</li></ul></div></div></div>

GUEST RELATION OFFICER (FEMALE)

United Real Estate Company (URC)

<div>
 
 
 Job Description
 
 
 
 Responsible for delivering exceptional customer service to owners and tenants within the URC projects. This role involves proactive issue resolution, effective communication, and support for various property management services to enhance clients&rsquo; satisfaction and uphold quality standards.
 
 
 
 
 
 
 Skill Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field or equivalent experience.
 </li>
 <li>
 3-5 years of experiance in customer care
 </li>
 <li>
 Strong English and Arabic language skills (written and spoken)
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Receives complaints and orders from property occupants via various communication channels, telephone, email via Call Centre CRM , Property Management (PM) system and Facility management system (FMS). Review the objections/orders raised and forward and follow up them to the concerned management.
 </li>
 <li>
 Ensures that both an appropriate and adequate investigations takes place which includes the recording of all communications between the various parties and all information taken into consideration.
 </li>
 <li>
 Responds to customer inquiries and suggestions by e-mail or through courtesy calls in a timely manner. Ensure customer satisfaction through personal recognition and prompt cordial attention during all customer interactions.
 </li>
 <li>
 Follows through on the resolution of all complaints with the concerned department.
 </li>
 <li>
 Provides a weekly report to the line manager with a summary of handled complaints and requests, and their latest status, details of significant ones, communications made with tenants, residents.
 </li>
 <li>
 Obtains customer satisfaction feedback on the various services provided by property management like Maintenance, Security, Housekeeping, hospitality services etc. from tenants and owners using diverse feedback tools
 </li>
 <li>
 Fully manages customer care support for sub-leasing tenants, addressing their specific needs and inquiries.
 </li>
 <li>
 Assists the handover team in transitioning units and leasing sub-rented units, ensuring a smooth process for tenants and owners.
 </li>
 <li>
 Communicates and engages with tenants through personal visits, phone calls, emails, and written communications, adhering to URC&rsquo;s communication standards and protocols
 </li>
 <li>
 Responsible for Coordinating with internal departments (FM, Leasing, Marketing, and Operations) to ensure alignment and prompt action on customer-related matters.
 </li>
 <li>
 Keeps abreast of updates and changes to URC's products and services to provide accurate information and support to tenants.
 </li>
 <li>
 Maintains confidentiality of all sensitive matters in the performance of job duties.
 </li>
 <li>
 Aids the line manager in ensuring that all standards within the customer charter are met.
 </li>
 <li>
 Keeps all relevant parties informed of assigned work programs as much as possible.
 </li>
 <li>
 Supports and advises tenants using URC organization's products or services.
 </li>
 <li>
 Perform other Duties as requested by line manger
 </li>
 </ul>
 
 
 
 
 
 Job Summary
 
 
 
 
 
 <ul>
 <li>
 Job Title Customer Care Officer
 </li>
 <li>
 Location Kuwait
 </li>
 <li>
 Function Property Management &amp; Leasing
 </li>
 <li>
 Qualification Bachelors
 </li>
 <li>
 Date Posted 18-11-2025
 </li>
 </ul>
 
 Apply Now
 
</div>

Customer Care Officer

Explore 76+ Officer networks security in Kuwait City this December. Find roles across top companies and apply now to boost your career.

76 officer networks security jobs IN Kuwait City

Officer - Networks & Security

VOIP Engineer - Secret Clearance

VOIP Engineer - Secret Clearance

Senior Intelligence Analyst

Irregular Warfare Analyst (All-Source) TS/SCI

GUEST RELATION OFFICER (FEMALE)

Customer Care Officer