operations associate Jobs in Mangaluru India

operations associate

customer operations specialist - 45032 Jobs in Mangaluru India

customer operations specialist - 45032

customer operations specialist/project manager Jobs in Mangaluru India

customer operations specialist/project manager

onboarding analyst (customer onboarding and activation) Jobs in Mangaluru India

onboarding analyst (customer onboarding and activation)

people operations specialist (bengaluru) Jobs in Mangaluru India

people operations specialist (bengaluru)

onboarding specialist

Deloitte

<div>
 
 Role - Executive - Onboarding Specialist (On Randstad Payroll for 1 year)
 
 
 
 
 
 
 Your potential, unleashed.
 
 
 
 
 
 
 India&rsquo;s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond.
 
 
 
 
 
 At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.
 
 
 
 
 
 
 Your work profile
 
 
 
 
 
 
 As
 
 an Executive/Sr Executive
 
 , you&rsquo;ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 We are looking for a detail-oriented and proactive Junior Onboarding Coordinator to assist in managing the onboarding formalities for new hires.
 </li>
 <li>
 The ideal candidate will ensure a smooth and positive experience for new employees by coordinating documentation, guiding them through required processes, and supporting the HR team in various onboarding activities.
 </li>
 <li>
 Coordinate and manage onboarding formalities for new employees, including collection and verification of required documents.
 </li>
 <li>
 Schedule and facilitate orientation sessions and induction programs.
 </li>
 <li>
 Assist new hires with completing paperwork such as contracts, NDAs, and policy acknowledgments.
 </li>
 <li>
 Ensure compliance with company policies and legal requirements during onboarding.
 </li>
 <li>
 Maintain accurate and up-to-date records of onboarding documents and employee information in HR systems.
 </li>
 <li>
 Communicate onboarding status updates to relevant stakeholders.
 </li>
 <li>
 Provide timely support and answer queries from new employees regarding onboarding procedures.
 </li>
 <li>
 Collaborate with HR, IT, and other departments to ensure smooth access to systems, tools, and workspace for new hires.
 </li>
 <li>
 Assist in continuous improvement of onboarding processes and documentation.
 </li>
 </ul>
 
 
 
 
 
 Desired Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in human resources, Business Administration, or related field preferred.
 </li>
 <li>
 Prior internship or experience in HR or administrative roles is a plus.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
 </li>
 <li>
 Ability to handle sensitive information confidentially.
 </li>
 <li>
 A proactive and service-oriented mindset
 </li>
 </ul>
 
 
 
 
 
 Location and way of working
 
 
 <ul>
 <li>
 Base location: Bengaluru
 </li>
 </ul>
 
 
 
 
 
 Your role as an Executive/Sr Executive
 
 
 
 
 
 
 We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.
 
 
 
 
 
 In addition to living our purpose, Senior Executive across our organization must strive to be:
 
 
 
 
 <ul>
 <li>
 Inspiring - Leading with integrity to build inclusion and motivation
 </li>
 <li>
 Committed to creating purpose - Creating a sense of vision and purpose
 </li>
 <li>
 Agile - Achieving high-quality results through collaboration and Team unity
 </li>
 <li>
 Skilled at building diverse capability - Developing diverse capabilities for the future
 </li>
 <li>
 Persuasive / Influencing - Persuading and influencing stakeholders
 </li>
 <li>
 Collaborating - Partnering to build new solutions
 </li>
 <li>
 Delivering value - Showing commercial acumen
 </li>
 <li>
 Committed to expanding business - Leveraging new business opportunities
 </li>
 <li>
 Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization
 </li>
 <li>
 Effective communication &ndash; Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities
 </li>
 <li>
 Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for
 </li>
 </ul>
 
 the success of engagement(s)
 
 <ul>
 <li>
 Managing change - Responding to changing environment with resilience
 </li>
 <li>
 Managing Quality &amp; Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
 </li>
 <li>
 Strategic Thinking &amp; Problem Solving - Applying strategic mindset to solve business issues and complex problems
 </li>
 <li>
 Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte
 </li>
 <li>
 Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.
 </li>
 </ul>
 
 
 
 
 
 How you&rsquo;ll grow
 
 
 
 
 
 
 
 
 Connect for impact
 
 
 
 
 Our exceptional team of professionals across the globe are solving some of the world&rsquo;s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.
 
 
 
 
 
 
 
 Empower to lead
 
 
 
 
 You can be a leader irrespective of your career level. Our colleagues are characterized by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.
 
 
 
 
 
 
 
 Inclusion for all
 
 
 
 
 At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.
 
 
 
 
 
 
 
 Drive your career
 
 
 
 
 At Deloitte, you are encouraged to take ownership of your career. We recognize there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.
 
 
 
 
 
 
 Everyone&rsquo;s welcome&hellip; entrust your happiness to us
 
 
 
 
 
 
 Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here&rsquo;s a glimpse of things that are in store for you.
 
 
 
 
 
 
 Interview tips
 
 
 
 
 
 
 We want job seekers exploring opportunities at Deloitte to feel prepared, confident, and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organization and the business area you&rsquo;re applying to. Check out recruiting tips from Deloitte professionals.
 
 
 
</div>

Onboarding Specialist

Vonage

<div>
 
 Join Vonage and help us innovate cloud communications for businesses worldwide!
 
 
 
 
 WHY THIS ROLE MATTERS
 
 
 
 We are looking for an Onboarding Analyst to join our Onboarding team. This role works cross functionally with our sales team to ensure that customers are onboarded in the best possible way. You will liaise with different operational teams, finding innovative solutions to customer problems. The Onboarding team is a global team centered on enhancing the customer onboarding journey. We&rsquo;re action-oriented, attentive to detail, and always finding ways to improve ourselves.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Ensure smooth operation of all processes relating to customer onboarding &amp; product registration; guiding customers as required
 </li>
 <li>
 Establish and maintain trusted and collaborative working relationships with internal and external teams to facilitate and accelerate the on-boarding processes, communicating effectively in writing and verbally.
 </li>
 <li>
 Proactively respond to internal and external customer queries in a timely manner
 </li>
 <li>
 Actively identify process improvement areas and solutions, communicating findings with team and leaders where appropriate.
 </li>
 <li>
 Manage set up activities in several dashboard systems, for our customers to go live with some of our products
 </li>
 <li>
 Help us transform and automate our manual processes into a best in class onboarding experience
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Fluent in English.
 </li>
 <li>
 Degree educated. Bachelor&rsquo;s degree required, preferably in Business.
 </li>
 <li>
 Technically savvy. You&rsquo;re always thinking of ways to improve our way of working with the latest technology
 </li>
 <li>
 A junior project manager, with exceptional ability to balance competing priorities
 </li>
 <li>
 Process oriented and adaptable. You can juggle multiple steps in complex process maps, whilst delivering on tight deadlines.
 </li>
 <li>
 Customer focused, always thinking about how to improve tools and customers for your internal and external customer
 </li>
 <li>
 Collaborative and friendly. You excel at communicating with diverse stakeholders.
 </li>
 <li>
 A problem solver. You proactively identify gaps and challenges, pitching solutions.
 </li>
 <li>
 Comfortable in a fast pace, global &amp; multicultural environment
 
 
 </li>
 </ul>
 
 Nice to have
 
 
 
 <ul>
 <li>
 Top notch JIRA and Salesforce skills
 </li>
 <li>
 Experience in a tech company
 </li>
 <li>
 Familiarity with G-Suite
 
 
 </li>
 </ul>
 
 How You&rsquo;ll Benefit
 
 
 
 <ul>
 <li>
 Discretionary Time Off.
 </li>
 <li>
 Private Medical Insurance with optional dependent coverage.
 </li>
 <li>
 Educational Assistance Reimbursement Program.
 </li>
 <li>
 Opportunities for reimbursement for conferences, trainings, and other personal development events.
 
 
 </li>
 </ul>
 
 There&rsquo;s no perfect candidate.
 
 You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
 
 
 To learn how we process your personal data during the recruitment process, please refer to our
 
 Privacy Notice
 
 .
 
 
 
 Who We Are
 
 
 
 Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
 
 
 Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
</div>

Onboarding Analyst (Customer onboarding and activation)

Tata Electronics

<div>
 
 
 About the Role
 
 
 
 
 
 
 We are seeking a passionate Employee Experience Specialist to lead and shape the end-to-end employee journey, fostering a positive, engaging, and inclusive workplace culture. You will own initiatives that enhance employee engagement, wellbeing, and retention&mdash;from recruitment through onboarding, development, and beyond. This strategic, people-centric role is essential in creating a world-class employee experience that drives motivation, productivity, and loyalty.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Employee Journey Strategy &amp; Design
 
 
 <ul>
 <li>
 Map and continuously improve the entire employee lifecycle, identifying key moments that matter (Candidate, Onboarding, Development, Retention, Exit).
 </li>
 <li>
 Design and implement programs, policies, and initiatives that provide a seamless, positive experience at each stage.
 </li>
 <li>
 Partner across HR, leadership, and internal teams to align initiatives with company goals and culture.
 </li>
 </ul>
 
 
 Culture &amp; Engagement
 
 
 <ul>
 <li>
 Act as a custodian of company culture, ensuring core values are embodied across the organization.
 </li>
 <li>
 Develop and manage employee engagement strategies, including pulse surveys, annual engagement surveys, and action planning.
 </li>
 <li>
 Foster community and belonging through recognition programs, internal communications, and cultural events.
 </li>
 </ul>
 
 
 Onboarding &amp; Integration
 
 
 <ul>
 <li>
 Own and evolve onboarding programs to ensure new hires receive a warm, effective introduction that sets them up for success.
 </li>
 <li>
 Collaborate with hiring managers to create personalized onboarding experiences and mentorship/buddy systems.
 </li>
 </ul>
 
 
 Feedback &amp; Voice of the Employee
 
 
 <ul>
 <li>
 Create and manage multiple channels for employee feedback, such as surveys, focus groups, stay interviews, and exit interviews.
 </li>
 <li>
 Analyze qualitative and quantitative data to identify trends, insights, and opportunities for improvement.
 </li>
 <li>
 Present actionable recommendations to leadership for continuous enhancement of the employee experience.
 </li>
 </ul>
 
 
 Workplace Experience &amp; Wellbeing
 
 
 <ul>
 <li>
 Curate in-office or remote/hybrid workplace experiences that promote productivity, collaboration, and employee wellbeing.
 </li>
 <li>
 Champion wellness initiatives addressing mental, physical, and financial health needs.
 </li>
 </ul>
 
 
 Recognition &amp; Retention
 
 
 <ul>
 <li>
 Design meaningful, inclusive employee recognition programs aligned with company values.
 </li>
 <li>
 Analyze retention data to inform strategies that improve employee retention and reduce turnover.
 </li>
 </ul>
 
 
 Internal Communications &amp; Employer Branding
 
 
 <ul>
 <li>
 Partner with Marketing and HR to ensure clear, engaging internal communications.
 </li>
 <li>
 Support employer branding efforts to attract and retain top talent.
 </li>
 </ul>
 
 
 Change Management &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Lead change management initiatives to drive culture transformation and continuous workplace improvements.
 </li>
 <li>
 Collaborate with Learning &amp; Development to align training and development programs with evolving employee needs and company culture.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 Required:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Organizational Psychology, Business Administration, or a related field.
 </li>
 <li>
 15+ years of experience in HR, employee engagement, organizational development, or related roles.
 </li>
 <li>
 Proven ability to design and implement employee experience programs such as onboarding, engagement, and recognition.
 </li>
 <li>
 Strong understanding of the employee lifecycle and experience management best practices.
 </li>
 <li>
 Proficiency with HRIS systems, engagement survey platforms and data analysis tools.
 </li>
 <li>
 Excellent interpersonal, communication, and facilitation skills.
 </li>
 <li>
 Analytical mindset with ability to interpret data and present actionable insights.
 </li>
 <li>
 Ability to influence stakeholders and collaborate across teams effectively.
 </li>
 </ul>
 
 
 Preferred:
 
 
 <ul>
 <li>
 Experience with change management, culture transformation, and DEI initiatives.
 </li>
 <li>
 Background in employer branding and internal communications.
 </li>
 <li>
 Experience in high-growth tech or creative environments.
 </li>
 <li>
 Certifications in Change Management, Project Management (PMP/Agile), or Coaching.
 </li>
 <li>
 Experience managing or mentoring junior team members.
 </li>
 </ul>
 
 
</div>

Employee Experience Manager

Kushals Fashion Jewellery

<div>
 
 We are seeking an experienced Talent Acquisition professional to lead end-to-end hiring for mid to senior-level
 
 Non IT
 
 positions across our Corporate / Head Office functions. The role involves strategic hiring, stakeholder management, and strong business understanding to ensure timely onboarding of high-caliber talent across departments.
 
 
 
 Key Responsibilities
 
 
 
 1.
 
 End-to-End Recruitment
 
 
 <ul>
 <li>
 Handle recruitment for corporate roles from mid-management to leadership levels.
 </li>
 <li>
 Work directly with Business Heads &amp; Hiring Managers to understand manpower needs.
 </li>
 <li>
 Source candidates through multiple strategic channels &ndash; LinkedIn, headhunting, referrals, internal database, and professional networks.
 </li>
 <li>
 Conduct talent mapping, passive candidate sourcing, and leadership hiring.
 </li>
 </ul>
 
 2.
 
 Stakeholder &amp; Business Partnering
 
 
 <ul>
 <li>
 Act as a consultative hiring partner to internal stakeholders.
 </li>
 <li>
 Drive intake meetings, define role briefs, and align on expectations, salary brackets &amp; hiring timelines.
 </li>
 <li>
 Provide market intelligence, competitor insights, and compensation benchmarking when required.
 </li>
 </ul>
 
 3.
 
 Candidate Experience &amp; Employer Branding
 
 
 <ul>
 <li>
 Ensure high-quality candidate experience throughout the hiring process.
 </li>
 <li>
 Represent the organization professionally while engaging with senior talent.
 </li>
 <li>
 Support employer branding initiatives for corporate hiring (LinkedIn hiring campaigns, leadership pipelines, etc.).
 </li>
 </ul>
 
 4.
 
 Recruitment Strategy &amp; Process Excellence
 
 
 <ul>
 <li>
 Build and maintain talent pipelines for niche specialist and leadership roles.
 </li>
 <li>
 Implement structured interview processes and competency-based evaluation methods.
 </li>
 <li>
 Track and report hiring KPIs &ndash; TAT, offer-to-join, sourcing effectiveness, hiring cost, etc.
 </li>
 <li>
 Work closely with HRBP &amp; C&amp;B teams for offers, negotiations, and onboarding alignment.
 </li>
 </ul>
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (MBA/PGDM in HR preferred).
 </li>
 <li>
 3&ndash;5+ years of experience in Talent Acquisition, with strong corporate/HO hiring exposure.
 </li>
 <li>
 Proven track record of hiring mid-senior roles (Manager to Head-level).
 </li>
 <li>
 Strong sourcing expertise using Naukri,LinkedIn Recruiter, headhunting, networking &amp; passive talent engagement.
 </li>
 <li>
 Excellent stakeholder management, influencing &amp; negotiation skills.
 </li>
 <li>
 High business acumen with understanding of corporate functions and org structures.
 </li>
 <li>
 Ability to manage multiple open roles with speed, quality &amp; precision.
 </li>
 </ul>
 
 
 Preferred Industry Experience
 
 
 
 ✅ Retail / E-commerce / Jewellery/ Fashion
 
</div>

Talent Acquisition Associate

Flipkart

<div>
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Onboard high-quality sellers in the Programs, with potential to grow exponentially with the platform..
 </li>
 <li>
 Build a strong pipeline of potential seller, using the existing lead leads or by generating new leads, in the high growth categories identified for the quarter
 </li>
 <li>
 Develop a thorough understanding of the internal processes and Program guidelines
 </li>
 <li>
 Fix appointments with the sellers, convince them to come onto the Flipkart programs and assist at every stage of the process till the time of completion of services.
 </li>
 <li>
 Collaborating effectively with internal teams, cross-functional teams to solve any seller issues.
 </li>
 <li>
 Complete ownership of Sales targets and delivering at daily/weekly/monthly level.
 </li>
 </ul>
</div>

Sr. Sales Executive

PwC India

<div>
 
 
 Job Title: Specialist / Associate / Senior Associate &ndash; Captive Market
 
 
 
 
 Location: Bangalore
 
 
 
 
 Department: Financial Crime Compliance
 
 
 
 
 
 
 
 About the Role
 
 
 
 Join our Financial Crime Compliance team within PwC, where we help global financial institutions manage their regulatory obligations and strengthen their AML and financial crime frameworks. As an Associate or Senior Associate, you will play a key role in delivering high-quality advisory and managed service projects focused on Anti-Money Laundering (AML), Know Your Customer (KYC) remediation, and Transaction Monitoring (TM).
 
 
 You will work with global banks, investment firms, and financial service providers to assess risks, enhance compliance controls, and ensure adherence to evolving regulatory expectations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ol>
 <li>
 Support the delivery of client engagements related to AML, KYC, sanctions, and transaction monitoring.
 </li>
 <li>
 Conduct customer due diligence (CDD), enhanced due diligence (EDD), and periodic reviews as part of KYC remediation programs.
 </li>
 <li>
 Review alerts, investigate transactions, and escalate potential suspicious activities in accordance with client policies.
 </li>
 <li>
 Assist in the design and enhancement of AML / FCC frameworks, policies, and procedures.
 </li>
 <li>
 Analyze regulatory requirements and assess their impact on clients&rsquo; compliance processes.
 </li>
 <li>
 Prepare clear, well-structured documentation and reports for internal and client stakeholders.
 </li>
 <li>
 Collaborate with cross-functional teams (legal, compliance, operations, and technology) across geographies.
 </li>
 </ol>
 
 
 
 
 
 Additional Responsibilities for Senior Associate Level:
 
 
 <ol>
 <li>
 Lead small teams or workstreams within large engagements, ensuring high-quality delivery and adherence to project timelines.
 </li>
 <li>
 Review and quality-check work completed by Associates and provide constructive feedback.
 </li>
 <li>
 Manage client communications and contribute to stakeholder updates and presentations.
 </li>
 <li>
 Support the development of proposals, methodologies, and training materials for financial crime engagements.
 </li>
 <li>
 Contribute to thought leadership and knowledge sharing on emerging FCC trends, technologies, and regulations.
 </li>
 </ol>
 
 
 
 
 
 Required Qualifications and Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Finance, Business, Economics, Law, or related field.
 </li>
 <li>
 
 3+ years of experience
 
 in AML / KYC / Transaction Monitoring roles within global banks or consulting firms.
 </li>
 <li>
 Solid understanding of global AML regulations (e.g., FATF, OFAC, EU 5AMLD/6AMLD, UK FCA, MAS, HKMA).
 </li>
 <li>
 Hands-on experience in:
 </li>
 <li>
 KYC onboarding and periodic reviews (corporate and institutional clients preferred).
 </li>
 <li>
 Transaction monitoring, alert investigation, and escalation.
 </li>
 <li>
 Name screening and sanctions review processes.
 </li>
 <li>
 Familiarity with FCC tools and systems (Actimize, Mantas, Fircosoft, LexisNexis, etc.) is desirable.
 </li>
 <li>
 Strong analytical and report-writing skills with attention to detail.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder management skills.
 </li>
 </ul>
 
 
 
 
 
 Preferred Certifications
 
 
 <ul>
 <li>
 CAMS (Certified Anti-Money Laundering Specialist), CFE, or equivalent FCC qualification.
 </li>
 </ul>
 
 
</div>

Senior Associate-Captive Market

Okta

<div>
 
 Get to know Okta
 
 
 
 Okta is The World&rsquo;s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
 
 
 At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we&rsquo;re looking for lifelong learners and people who can make us better with their unique experiences.
 
 
 Join our team! We&rsquo;re building a world where Identity belongs to you.
 
 
 Okta is seeking a highly skilled and experienced
 
 People Operations Specialist
 
 to drive continuous improvement and process optimization within our Shared Services organization. This role combines deep process excellence expertise with strong technical skills in
 
 ServiceNow, self-service portal design, and AI chatbot integration
 
 . You will lead initiatives to enhance service delivery, drive automation, and enable data-driven decision-making across Shared Services.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 
 ServiceNow Process Management &amp; Analytics
 
 
 
 <ul>
 <li>
 Design and develop self-service portal on ServiceNow, enabling intuitive access to services and information (include knowledge management)
 </li>
 <li>
 Lead the integration of AI-powered chatbots within the portal to facilitate intelligent case routing, knowledge retrieval, and user support.
 </li>
 <li>
 Design and build ServiceNow process workflows and analyze workflows to streamline operations, reduce handoffs, and improve service levels across HR
 </li>
 <li>
 Design and build SNOW dashboards, and performance analytics to track KPIs, SLAs, and service trends.
 </li>
 <li>
 Ensure ServiceNow internal process documentation is up to date and aligned with business needs.
 
 
 </li>
 </ul>
 
 Process Excellence &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Analyze existing workflows and identify opportunities to streamline operations, reduce cycle times, and improve service quality.
 </li>
 <li>
 Establish and promote standardized best practices, process governance, and cross-functional collaboration.
 </li>
 <li>
 Partner with functional teams (HR, Finance, IT, etc.) to develop and implement best-in-class processes and governance.
 
 
 </li>
 </ul>
 
 Stakeholder Collaboration &amp; Change Management
 
 
 
 <ul>
 <li>
 Engage with business stakeholders to define requirements for digital self-service capabilities and enhanced customer experiences.
 </li>
 <li>
 Drive adoption of new tools and processes through effective change management, training, and communication strategies.
 </li>
 <li>
 Act as a liaison between Shared Services, IT, and external vendors for ServiceNow and chatbot enhancements.
 
 
 </li>
 </ul>
 
 Governance, Compliance &amp; Knowledge Management
 
 
 
 <ul>
 <li>
 Ensure all process and service documentation is maintained and aligned with compliance requirements.
 </li>
 <li>
 Champion knowledge management by enabling content curation, lifecycle management, and chatbot integration for easy access to FAQs and SOPs.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring To The Role
 
 
 
 
 Education: Bachelor's degree in Business, Engineering, Information Systems, or related field (Master&rsquo;s preferred).
 
 
 
 
 Experience: 8+ years of experience in Shared Services, Process Improvement, or Business Operations with at least 2 years in a leadership or senior specialist role. [or 6+ years with a Master&rsquo;s degree]
 
 
 
 
 Technical Skills:
 
 
 
 <ul>
 <li>
 Deep hands-on experience with ServiceNow (e.g., HRSD, ITSM) including portal design and workflow configuration.
 </li>
 <li>
 Demonstrated experience in designing AI-powered self-service portals and integrating chatbots (e.g., ServiceNow Virtual Agent, or third-party tools).
 </li>
 <li>
 Familiarity with natural language processing (NLP) concepts and chatbot training methodologies.
 </li>
 <li>
 Proficiency in data visualization and reporting tools such as ServiceNow Performance Analytics.
 
 
 </li>
 </ul>
 
 Soft Skills: Strong analytical and problem-solving skills, excellent communication and stakeholder management abilities, and a high degree of organizational acumen.
 
 
 
 
 Key Competencies:
 
 
 
 <ul>
 <li>
 Strategic and Operational Thinking
 </li>
 <li>
 Process Optimization &amp; Automation
 </li>
 <li>
 Change Leadership
 </li>
 <li>
 Data-Driven Decision Making
 </li>
 <li>
 Cross-Functional Collaboration
 
 
 </li>
 </ul>
 P23042
 
 
 
 What you can look forward to as a Full-Time Okta employee!
 
 
 
 <ul>
 <li>
 Amazing Benefits
 </li>
 <li>
 Making Social Impact
 </li>
 <li>
 Developing Talent and Fostering Connection + Community at Okta
 
 
 </li>
 </ul>
 Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
 
 
 Some roles may require travel to one of our office locations for in-person onboarding.
 
 
 Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
 
 
 If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
 
 
 Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
 
 
</div>

People Operations Specialist (Bengaluru)

Explore 98+ Onboarding specialist in Mangaluru India this November. Find roles across top companies and apply now to boost your career.