head of operations

customer service specialist Jobs in Muscat Oman

customer service specialist

operational specialist

Ooredoo Fintech

<div>
 
 
 Role Title Officer Fintech Operations -Card
 
 
 
 
 Reporting to Head of Operations
 
 
 
 
 Division Operation
 
 
 
 
 Department / Section Operation
 
 
 
 
 
 
 
 Purpose
 
 
 
 
 Context
 
 
 
 As the Card Operations Officer at OFTI, you will play a key role in managing card-related operational activities and ensuring the seamless execution of card services. Reporting directly to the Head of Operations, your primary responsibility will be to oversee day-to-day card operations, including card issuance, transaction processing, reconciliation, dispute resolution, and coordination with third-party service providers. Your contributions will be essential in maintaining operational efficiency, compliance, and delivering a superior customer experience across card products.
 
 
 
 
 
 
 Context
 
 
 
 OFT Oman is an innovative and dynamic start-up fintech company. We offer the heritage and stability of a hugely successful founding group combined with the unlimited ambition and passion of a talented team building intuitive, secure and convenient money management and payment tools for everyday people. Working with us presents a unique and exciting opportunity to make a difference and be part of a revolution where we are leveraging financial technology to provide accessible, empowering tools.
 
 
 The role works as part of a small high performing hands-on team.
 
 <ol>
 <li>
 
 ROLE ACCOUNTABILITIES
 
 </li>
 </ol>
 
 
 
 
 
 
 As the Card Operations Officer in our fintech company, you will be responsible for managing the day-to-day card operations, including card issuance, transaction processing, reconciliation, and dispute resolution. Reporting to the Head of Operation, your role involves collaborating with cross-functional teams to ensure smooth card-related transactions and adherence to compliance standards. Your ability to proactively identify process improvements and implement solutions will enhance operational efficiency. As a key contributor to operational integrity and customer satisfaction, your efforts will be critical to the success of our card products and services.
 
 <ul>
 <li>
 Oversee and manage card operations, including issuance, activation, maintenance, and replacements for physical and digital cards.
 </li>
 <li>
 Monitor card transactions and ensure timely processing, settlement, and reconciliation with third-party processors and schemes.
 </li>
 <li>
 Handle customer disputes and chargebacks in accordance with scheme rules and internal policies.
 </li>
 <li>
 Collaborate with product, tech, and customer support teams to ensure seamless card operations and service delivery.
 </li>
 <li>
 Identify and resolve operational issues, discrepancies, and exceptions in card transactions.
 </li>
 <li>
 Support compliance with regulatory standards and card scheme requirements.
 </li>
 <li>
 Maintain strong relationships with card processors, vendors, and scheme partners.
 </li>
 <li>
 Assist in audits and provide documentation and operational insights as required.
 </li>
 <li>
 Contribute to the development and implementation of card operations policies, procedures, and SOPs.
 </li>
 <li>
 Proactively identify areas for process improvement and propose solutions to enhance card operations workflows.
 </li>
 <li>
 Have a track record of building and scaling the people, process and technology for card operations
 </li>
 </ul>
 <ol>
 <li>
 
 KEY PERFORMANCE INDICATORS (KPIs)
 
 </li>
 </ol>
 
 
 
 
 
 <ul>
 <li>
 Accuracy of card transaction processing and reporting.
 </li>
 <li>
 Timeliness of reconciliation and settlement with third-party processors and card schemes.
 </li>
 <li>
 Efficiency in card operations and issue resolution.
 </li>
 <li>
 Successful collaboration with cross-functional teams.
 </li>
 <li>
 Positive feedback from third-party partners and vendors.
 </li>
 <li>
 Implementation of process improvements leading to enhanced operational efficiency
 </li>
 </ul>
 <ol>
 <li>
 
 EXPERIENCE AND QUALIFICATIONS
 
 </li>
 </ol>
 
 
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum 2 years of experience in card operations or related roles.
 </li>
 <li>
 Strong understanding of card schemes (Visa, ONS), payment processors, and transaction flows.
 </li>
 <li>
 Hands-on experience with card management, transaction processing, reconciliation, and financial reporting.
 </li>
 <li>
 Understanding of compliance and regulatory requirements within the fintech sector.
 </li>
 <li>
 Strong attention to detail and ability to maintain accurate financial records.
 </li>
 <li>
 Proven ability to collaborate with cross-functional teams to achieve common goals.
 </li>
 </ul>
 
 
 Minimum Entry Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Finance, Accounting, Business, or related field.
 </li>
 <li>
 Familiarity with financial systems, software, and tools.
 </li>
 <li>
 Knowledge of financial regulations and compliance standards.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Ability to work in a fast-paced, agile environment with a focus on continuous improvement.
 </li>
 </ul>
 
 
</div>

Operational Specialist

PayTech Group

<div>
 
 Job Title
 
 : Sales Specialist
 
 
 
 Term
 
 : 12 months
 
 
 
 Location
 
 : Muscat, Oman
 
 
 
 Division
 
 : Cards
 
 
 
 Reports
 
 
 to
 
 : Head of Sales
 
 
 
 PURPOSE OF THE PROJECT
 
 
 
 As a Sales Specialist, you will play a key role in driving revenue growth and expanding footprint within the Kingdom. You will actively identify and engage with new business opportunities, manage and nurture relationships with existing clients and collaborate across teams (Product, Strategy, Client Services, Marketing) to deliver tailored solutions. You will be responsible for meeting performance metrics, building a robust sales pipeline, negotiating, and closing deals, and ensuring client satisfaction post-sale.
 
 
 
 Core Responsibilities and Accountabilities:
 
 
 
 <ul>
 <li>
 Lead sales discussions and pitch client products to end business customers according to clients prospects list, focusing across various industry verticals
 </li>
 <li>
 Support operational onboarding of new customers such as account application forms and other documentation
 </li>
 <li>
 Follow up with onboarded customers to ensure activation and first usage
 </li>
 <li>
 Provide regular status updates to Clients management on progress against KPIs, through:
 </li>
 <ul>
 <li>
 Progress update meetings
 </li>
 <li>
 Steering committee meetings; and
 </li>
 <li>
 Regular reporting on progress status
 
 </li>
 </ul>
 <li>
 Leverage assets and resources, when applicable, to deliver the support on the above-mentioned responsibilities
 
 
 </li>
 </ul>
 
 Knowledge and Experience:
 
 
 
 <ul>
 <li>
 5-10 years of relevant sales experience in commercial cards (required)
 </li>
 <li>
 The ability to articulate the core value proposition (financial, operational and governance) of the commercial card payments for the businesses
 </li>
 <li>
 Understanding of the domestic and cross-border supplier payments management (card and non-card rails) across verticals, identified by Client (primarily B2B payments in Digital Services (business software and ads), Education, Healthcare, MICE, Travel Wholesale, Media buying) (required)
 </li>
 <li>
 Strong collaborator, result driven and high level of energy &amp; initiative
 </li>
 <li>
 Excellent written and verbal communication in English (Arabic is a plus)
 
 
 
 </li>
 </ul>
 
 Mandatory Skills:
 
 
 
 <ul>
 <li>
 Ability to manage end-to-end sales cycles, from prospecting to negotiation and closing
 </li>
 <li>
 Strong understanding of cards, digital payments, acquiring, issuing, and value-added services
 </li>
 <li>
 Skilled in stakeholder engagement and customer success management
 </li>
 <li>
 Strong presentation and influencing capabilities at senior levels
 
 
 
 </li>
 </ul>
 
 Preferred Skills:
 
 
 
 <ul>
 <li>
 Capacity to identify emerging market opportunities, anticipate client needs, and align sales strategy with our regional growth objectives
 </li>
 <li>
 Understanding of APIs, digital onboarding, open banking, or fintech integrations to tailor our products to client needs
 
 </li>
 </ul>
</div>

Sales Specialist

Muller's Solutions

<div>M&uuml;ller's Solutions is seeking a skilled Helix Integration / Automation Specialist to join our team in a remote capacity. In this role, you will be responsible for designing, developing, and implementing automation solutions using Helix integration tools. You will work closely with clients and internal teams to enhance operational efficiency through innovative automation strategies and seamless integration of systems. 
Responsibilities:<ul>
<li>Design and implement integration solutions using Helix, ensuring efficient data flow between systems.</li>
<li>Develop automation workflows to enhance productivity and operational processes.</li>
<li>Collaboration with clients to gather requirements and translate them into technical solutions.</li>
<li>Monitor and troubleshoot integration issues to ensure optimal performance and reliability.</li>
<li>Document integration processes, workflows, and best practices for future reference.</li>
<li>Stay up-to-date with the latest Helix features and integration technologies.</li>
</ul>Requirements
Requirements:<ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>Minimum of 3 years of experience in integration or automation roles, with hands-on experience using Helix.</li>
<li>Strong understanding of integration concepts, methodologies, and tools.</li>
<li>Experience in developing automation workflows and scripts.</li>
<li>Proficiency in relevant programming languages (e.g., Python, Java, or similar).</li>
<li>Knowledge of RESTful APIs and web services.</li>
<li>Excellent analytical and problem-solving skills.</li>
<li>Strong communication skills to effectively collaborate with clients and team members.</li>
<li>Ability to work independently in a remote environment and manage multiple projects.</li>
<li>Familiarity with cloud platforms and services is a plus.</li>
</ul>Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.</div>

BMC Helix Integration / Automation Specialist-Remote

Optima Legal Technology LLC

<div>
 
 
 Company Description
 
 
 
 Optima LegalTech is the first LegalTech company in Oman providing software solutions dedicated to legal professionals.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Sales Specialist located in Muscat. The Sales Specialist will be responsible for communication, customer service, sales, training, and sales management on a day-to-day basis.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong communication and customer service skills
 </li>
 <li>
 Experience in sales and sales management
 </li>
 <li>
 Excellent interpersonal skills
 </li>
 <li>
 Organizational skills and attention to detail
 </li>
 <li>
 Proven track record in meeting sales targets
 </li>
 <li>
 Familiarity with legal software solutions is a plus
 </li>
 <li>
 Bachelor's degree in Business Administration or related field
 </li>
 </ul>
</div>

United Business

The Chemical Injection Skid Specialist and/or Contractor and/or Contractor&rsquo;spersonnel shall perform investigative and consultation services on Company&rsquo;sexisting chemical injection skids but shall not be limited to chemical skid tanks,pumps, piping, injection system, level transmitter, gauges and valves etc. on call offbasis.&#9679; The Chemical Injection Skid Specialist and/or Contractor and/or Contractor&rsquo;spersonnel shall ensure each working day at site shall have a daily, weekly and/orpreliminary report and also supported with approved signed timesheet from PDO&rsquo;spersonnel and/or Company Representative at site. Only number of days at Site(coastal or interior) with approved timesheet by Company Representative arepayable. Contractor shall be responsible to mobilize/demobilize the Specialist fromhis home base to/from Company Site with all associated costs included in themobilization/demobilization fee as per Section C5.&#9679; Assisting team in the day-to-day business.&#9679; Assist in Chemical Blending Facility, preparation of additive solutions, chemicalmixing process, filling of finished products into drums/IBCs/ISO Bulk.&#9679; Take samples of raw material and finished product chemicals, for physical andchemical measurements subject to quality control procedure.&#9679; Field Visits with Chemical Engineer to Monitor, troubleshoot and optimisation ofall chemical application programs, providing daily updates on performance.&#9679; Provide on-site support with dosing, measuring, testing and chemical applicationassurance.&#9679; Organise regular production chemistry reviews and current productselection ensuring it meets the Company&rsquo;s needs&#9679; Manage and oversee all aspects of production chemistry supply ensuringoptimization and minimum stock levels are maintained.Skills&#9679; Fluent in Arabic and English (written and spoken)&#9679; Pro-Active approach and attitude.&#9679; Strong Work Ethics.&#9679; Professional, Hard Working and Objective oriented.Job Type: Full-timePay: RO650.000 - RO1,000.000 per month

TECHNICAL SUPPORT SERVICE ENGINEER

Sensia Global

<div>
 
 About Sensia
 
 
 
 We bring together the
 
 
 best of the best
 
 
 : the pioneering process automation, real-time control and IoT technologies of Rockwell Automation, combined with the unmatched measurement and instrument, software and analytics capabilities of Schlumberger. Sensia is further strengthened by the oil and gas domain expertise and artificial lift experience shared by Rockwell Automation and Schlumberger. The result is Sensia &ndash; the leading automation specialist in oil and gas production, transportation and processing with a team of more than 1,000 experts serving customers globally in more than 80 countries. As the first fully integrated oilfield automation solutions provider, Sensia makes the production, transportation and processing of oil and gas simpler, safer, more secure, more productive and better understood from end to end. Now every oil and gas company can experience the advantages of industrial-scale digitalization and seamless automation, enabling each asset to operate more productively and more profitably.
 
 
 We are also looking for the
 
 
 best of the best
 
 
 to join our team. If you have top-tier talent with a collaborative mindset, exceptional problem-solving skills, and the ability to generate innovative, out-of-the-box solutions. We would love to have you join our team!
 
 
 
 Job Description
 
 
 
 
 Job Summary:
 
 
 
 We are seeking a highly motivated Production Systems Engineer (Digital Oilfield Solutions) with a strong background in production engineering and oilfield management systems to support and grow our Digital Oilfield Solutions and related applications. The ideal candidate will have a deep understanding of oil and gas production operations, experience implementing digital workflows, and a proven ability to identify business opportunities and drive solution adoption within client organizations.
 
 
 
 Key Responsibilities
 
 
 
 
 Technical &amp; Operational Excellence
 
 
 
 <ul>
 <li>
 Design, implement, and maintain multiple production operational workflows used by production and reservoir engineering teams.
 </li>
 <li>
 Develop and configure workflows covering:
 </li>
 <li>
 Daily data acquisition, data validation, and quality control rules.
 </li>
 <li>
 Well test validation, rate estimation, and back allocation.
 </li>
 <li>
 Asset and well-level surveillance, well performance, and shortfall analysis.
 </li>
 <li>
 Waterflood monitoring and optimization.
 </li>
 <li>
 Custom calculations and advanced analytics in our Digital Oilfield Solutions portfolio.
 </li>
 <li>
 Create intuitive visualization and reporting dashboards for clients to verify daily data, track KPIs, and communicate insights to stakeholders.
 </li>
 <li>
 Collaborate closely with cross-functional client teams, including Production, Reservoir, and IT departments, to ensure seamless workflow integration and system reliability.
 </li>
 <li>
 Conduct client training sessions and technical workshops to ensure effective utilization of deployed workflows and software tools.
 
 
 </li>
 </ul>
 
 Business Development &amp; Client Engagement
 
 
 
 <ul>
 <li>
 Identify and evaluate business opportunities to expand the use of our digital oilfield solutions across client projects.
 </li>
 <li>
 Engage proactively with key client stakeholders to upsell, cross-sell, and propose enhancements to existing solutions.
 </li>
 <li>
 Support the commercial team with technical presentations, proposal development, and proof-of-concept demonstrations.
 </li>
 <li>
 Serve as a technical advisor to clients, translating field challenges into actionable digital solutions.
 </li>
 <li>
 Maintain strong, trust-based client relationships to ensure long-term engagement and satisfaction.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Petroleum Engineering, Production Engineering, or a related discipline.
 </li>
 <li>
 5+ years of experience in production engineering within the oil and gas industry.
 </li>
 <li>
 Proven experience implementing and supporting digital oilfield management platforms.
 </li>
 <li>
 Demonstrated business development or technical sales experience, preferably in oilfield digital solutions.
 </li>
 <li>
 Strong analytical, problem-solving, and presentation skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities, capable of working with multidisciplinary teams and senior stakeholders.
 </li>
 <li>
 Language skills: Advanced English required; Arabic a plus
 </li>
 <li>
 Willingness to travel to client sites within the region as needed.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Familiarity with production optimization, reservoir surveillance, and digital transformation initiatives in oil and gas.
 </li>
 <li>
 Experience in preparing and delivering technical proposals, client demos, and proofs of concept.
 </li>
 <li>
 Knowledge of data visualization tools (Power BI, Spotfire, etc.) is a plus.
 </li>
 </ul>
</div>

Production Systems Engineer (Digital Oilfield Solutions)

Oman Arab Bank

<div>
 
 
 
 Key Deliverables:
 
 
 
 <ul>
 <li>
 Maintains an in-depth knowledge of specific technical specialism including computer hardware, operating systems and related products, provides expert advice regarding their application, and utilities this knowledge in performing job duties.
 </li>
 <li>
 Operate and support servers, SANs, printer and associated IT peripherals; support for email, domain management and related systems; administration and management of operating system and other system software; administration of support and maintenance of PCs, laptops, PC software and related equipment as level two.
 </li>
 <li>
 Furthers the IT Infrastructure goals of Department, such as reducing cost and improving performance, by the approved and specified use of emerging technologies and products.
 </li>
 <li>
 Provides inputs to the service continuity planning process and implements the approved plans that the defined levels of continuity for the IT Infrastructure are achieved.
 </li>
 <li>
 Provides project management services for the IT Division / Business Unit Infrastructure projects, including identifying and mitigating project risk, ensuring quality in project delivery, and utilizing assigned resources efficiently.
 </li>
 <li>
 Manages the installation, testing, commissioning/decommissioning of computer hardware and systems software in accordance with agreed standards, quality and safety plans.
 </li>
 <li>
 Operates and maintains the IT Division / Infrastructure, monitors its performance, adheres to defined maintenance and support procedures, and ensures that established services levels are achieved.
 </li>
 <li>
 Monitors IT component capacity and follows agreed policies and procedures to proactively resolve and projected shortfalls.
 </li>
 <li>
 Monitors the Infrastructure unit for achievement of agreed performance targets and service levels; documents and implements the arrangements for disaster recovery; and assist in conducts regular testing of the recovery procedures.
 </li>
 <li>
 Monitors service delivery of the IT Infrastructure components against established service level agreements, diagnoses service delivery problems, and initiates action to maintain and continuously improve the level of service.
 </li>
 <li>
 Provides specialist expertise in the review, evaluation, installation, testing, upgrade and maintenance of system software such as operating systems and related utility software, and in the resolution of any associated service delivery problems.
 </li>
 <li>
 Monitors the application of and compliance with, security operations procedures for areas of responsibility and review the IT Infrastructure for breaches in security and takes appropriate remedial actions.
 </li>
 <li>
 Operates the IT Infrastructure of the Division, ensures that the infrastructure is managed in accordance with agreed standards and procedures, and contributes to the resolution of operational problems.
 </li>
 <li>
 Manages the storage and backup systems of the Division to provide agreed levels of services, security, storage optimization, and recovery and growth capacity, in compliance with the CBO service&rsquo;s data retention and data protection requirements.
 </li>
 <li>
 Initiates and monitors actions to investigate and resolve problems the IT Infrastructure and implements agreed solutions and measures.
 </li>
 <li>
 Supervises the assigned project team members.
 </li>
 <li>
 Performs other related duties as assigned.
 </li>
 <li>
 Ensue all related activities are in accordance with bank&rsquo;s policies, procedures, and standards.
 </li>
 <li>
 Participate in other related initiatives and projects as assigned or other duties as assigned by management.
 </li>
 </ul>
 
 
 
 Qualifications
 
 :
 
 
 <ul>
 <li>
 BA in Computer Science.
 </li>
 <li>
 Academic Certificates such as:
 </li>
 </ul>
 
 -- VMware Certified Professional.
 
 
 -- VMware Certified Advanced Professional.
 
 
 -- Red Hat Certified System Administrator.
 
 
 -- Red Hat Certified Engineer.
 
 
 
 
 
 
 
 Skills/Knowledge
 
 :
 
 
 <ul>
 <li>
 IT Infrastructure technical skills.
 </li>
 <li>
 Knowledge of the tools (Admin consoles, Ms &ndash; utilities, PowerShell, Docker, Nutshell, Scripting, and Terminal) and techniques required for the management.
 </li>
 <li>
 Project management skills.
 </li>
 <li>
 Supervisory skills.
 </li>
 <li>
 Creative thinking.
 </li>
 <li>
 Problem solving.
 </li>
 <li>
 Communication skills.
 </li>
 <li>
 Good commend in Arabic and English.
 </li>
 <li>
 Team work skills.
 </li>
 <li>
 Interpersonal skills.
 </li>
 </ul>
 
 
 
 
 
 
 Experience
 
 :
 
 
 <ul>
 <li>
 Minimum of five years&rsquo; experience performing at a responsible professional/ technical level, including at last two years&rsquo; experience in the operations and maintenance of ICT systems.
 </li>
 </ul>
 
 
 
 
 
 
 Business Understanding
 
 :
 
 
 <ul>
 <li>
 Strong understanding of Banking systems, business flow Financial Services.
 </li>
 </ul>
</div>

Senior Specialist - Infrastructure

Explore 130+ Operational specialist in Muscat Oman this November. Find roles across top companies and apply now to boost your career.

130 operational specialist jobs IN Muscat Oman

Operational Specialist

Sales Specialist

BMC Helix Integration / Automation Specialist-Remote

Sales Specialist

TECHNICAL SUPPORT SERVICE ENGINEER

Production Systems Engineer (Digital Oilfield Solutions)

Senior Specialist - Infrastructure