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Deutsche Börse

<div>
 
 
 About Deutsche B&ouml;rse Group
 
 
 
 Headquartered in Frankfurt, Germany, we are a leading international exchange organization and market infrastructure provider. We empower investors, financial institutions, and companies by facilitating access to global capital markets. Our business areas cover the entire financial market transaction process chain, including trading, clearing, settlement and custody, digital assets and crypto, market analytics, and advanced electronic systems. As a technology-driven company, we develop and operate cutting-edge IT solutions globally.
 
 
 
 
 
 
 About Deutsche B&ouml;rse Group in India
 
 
 
 Our presence in Hyderabad serves as a key strategic hub, comprising India&rsquo;s top-tier tech talent. We focus on crafting advanced IT solutions that elevate market infrastructure and services. Together with our colleagues from across the globe, we are a team of highly skilled capital market engineers forming the backbone of financial markets worldwide. We harness the power of innovation in leading technology to create trust in the markets of today and tomorrow.
 
 
 
 
 
 
 Senior Business Operations Analyst
 
 
 
 
 
 
 Field of activity:
 
 
 
 The Deutsche B&ouml;rse CTO develops and runs the groupwide Information Technology (IT) infrastructure, develops and operates innovative IT products and offers services to the rest of the Group upon which they can build. The CTO area plays a significant role in the achieving the
 
 
 Group&rsquo;s strategic goals by leading transformation and supporting a stable operating environment.
 
 
 The Plan &amp; Control unit supplies reliable management information to the CTO and enables the other delivery units within the area to focus on their core activities by supplying central administration and coordination within the area. The successful candidate will support the Plan &amp; Control unit in carrying out its responsibilities.
 
 
 
 
 
 Your area of work:
 
 
 
 The Deutsche B&ouml;rse CTO area develops and runs the groupwide Information Communication Technology (ICT) infrastructure, develops and operates innovative IT products and offers services to the rest of the Group upon which they can build. The CTO area plays a significant role in achieving the Group&rsquo;s strategic goals by leading transformation and supporting a stable operating environment.
 
 
 The Plan &amp; Control unit supplies reliable management information to the CTO and enables the other delivery units within the area to focus on their core activities by supplying central administration and coordination within the area. The successful candidate will support the Plan &amp; Control unit in carrying out its responsibilities.
 
 
 
 
 
 Your responsibilities:
 
 
 <ul>
 <li>
 Supports the collection, consolidation, analysis and reporting of key performance indicators from across Deutsche B&ouml;rse Group.
 </li>
 <li>
 Adopts a structured approach for the collection of information in support of internal and external audits. Stores collected information in a logical and understandable way enabling reuse.
 </li>
 <li>
 Facilitates and supports the execution of resourcing activities (external service provider contracting) in collaboration with managers and teams ensuring compliance with all requirements.
 </li>
 <li>
 Responsible for creating and maintaining accurate and up-to-date personnel information for external service providers.
 </li>
 <li>
 Carefully and accurately matches service provider invoices against issued purchase orders to facilitate timely payment and proper bookkeeping.
 </li>
 <li>
 Uses technical publication concepts, tools and methods to publish content following agreed procedures and guidelines ensuring content is well organised and retrievable.
 </li>
 <li>
 Responsible for the accurate and timely processing of employee timesheets, including data entry, allocation to cost centres/projects, and reconciliation of hours worked to ensure accurate payroll processing and project cost tracking.
 </li>
 <li>
 Explores, suggests and implements process improvements through automation, etc.
 </li>
 </ul>
 
 
 
 
 Your profile:
 
 
 <ul>
 <li>
 Show a high degree of initiative and assumption of responsibility.
 </li>
 <li>
 Ability to work in a team or independently.
 </li>
 <li>
 Interest in applying innovative approaches and techniques.
 </li>
 <li>
 Proven written and oral communication skills.
 </li>
 <li>
 Excellent organisational skills and attention to detail.
 </li>
 <li>
 Expertise working with office applications (Word, SharePoint, Excel, etc.).
 </li>
 <li>
 Proficiency in written and spoken English, German skills a benefit.
 </li>
 <li>
 A relevant degree, or equivalent, in business, business administration, finance, accounting, communications or IT.
 </li>
 </ul>
</div>

Senior Business Operations Analyst [T500-19287]

Flutter Entertainment

<div>
 
 Performance Analyst &ndash; Customer Operations team
 
 
 
 
 About Flutter Entertainment
 
 
 
 Flutter Entertainment is the
 
 world&rsquo;s largest sports betting and iGaming operator
 
 with 13.9 million average monthly players worldwide and an annual revenue of
 
 $14Bn
 
 in 2024. We have a portfolio of iconic brands, including Paddy Power, Betfair, FanDuel, PokerStars, Junglee Games and Sportsbet.
 
 
 Flutter Entertainment is listed on both the
 
 New York Stock Exchange (NYSE)
 
 and the
 
 London Stock Exchange (LSE)
 
 . In 2024, we were recognized in TIME&rsquo;s 100 Most Influential Companies under the 'Pioneers' category&mdash;a testament to our innovation and impact. Our ambition is to transform global gaming and betting to deliver long-term growth and a positive, sustainable future for our sector. Together, we are
 
 Changing the Game
 
 !
 
 
 Working at Flutter is a chance to work with a growing
 
 portfolio of brands
 
 across a range of opportunities. We will support you every step of the way to help you grow. Just like our brands, we ensure our people have everything they need to succeed.
 
 
 
 Flutter Entertainment India
 
 
 
 Our Hyderabad office, located in one of India&rsquo;s premier technology parks is the
 
 Global Capability Center
 
 for Flutter Entertainment. A center of expertise and innovation, this hub is now home to over
 
 900+ talented colleagues
 
 working across Customer Service Operations, Data and Technology, Finance Operations, HR Operations, Procurement Operations, and other key enabling functions.
 
 
 We are committed to crafting impactful solutions for all our brands and divisions to power Flutter's incredible growth and global impact. With the scale of a leader and the mindset of a challenger, we&rsquo;re dedicated to creating a brighter future for our customers, colleagues, and communities.
 
 
 
 About The Team
 
 
 
 This is an ideal opportunity for someone early in their analytics career who is eager to learn, grow and make a measurable impact on our customer experience through data driven insights.
 
 
 As a
 
 Performance Analyst
 
 , you will be a key member of the Customer Operations Data Insight &amp; Performance team. This team is central to the success of Customer Operations in Flutter UK &amp; Ireland. Our mission is to provide accurate performance measurement for Customer Operations, complemented by actionable insights that drive improvement in operational efficiency and customer experience.
 
 
 
 About The Role
 
 
 
 Your primary responsibility will be
 
 performance measurement
 
 . You shall play a key role in our regular performance reviews with Ops teams, creating and delivering the reports and presentation decks that track our performance against key targets.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Performance Reporting : Create and deliver comprehensive performance reports and presentation decks for our weekly and monthly operational performance reviews.
 </li>
 <li>
 Stakeholder Updates : Prepare and maintain performance overview content that is shared with senior leadership and key business-wide forums (e.g. monthly/quarterly business reviews).
 </li>
 <li>
 Self-Serve Analytics : Design, build, and maintain intuitive, self-serve dashboards in Looker to provide operational teams with access to performance data.
 </li>
 <li>
 Drive Continuous Improvement : Analyse performance data, post extracting and cleaning it, to identify trends, highlight areas of opportunity, and support our goal of improving operational efficiency and customer experience.
 </li>
 <li>
 Enable Real-Time Monitoring : Ensure that all Customer Operations teams have the necessary data and tools to effectively monitor and manage their day-to-day performance.
 </li>
 <li>
 Ad-hoc Analysis : Respond to ad-hoc data analysis requests from stakeholders to provide timely answers to operational questions.
 </li>
 <li>
 Documentation : Maintain clear documentation for all reporting processes and work to ensure metric definitions are consistent and trusted across all outputs.
 
 
 </li>
 </ul>
 
 Technical Competencies
 
 
 
 
 WHAT YOU WILL NEED:
 
 
 
 <ul>
 <li>
 Strong data manipulation and extraction skills using the following: SQL (Redshift or similar DBMS), R or Python.
 </li>
 <li>
 Demonstrable analytical and problem-solving skills.
 </li>
 <li>
 Familiarity with data visualisation platforms like Tableau, Looker, Power BI or similar.
 </li>
 <li>
 Ability to take large amounts of information and present it to non-experts in a highly visual format.
 </li>
 <li>
 Great attention to detail and ability to execute flawlessly at speed.
 </li>
 <li>
 Strong communication skills and a willingness to challenge and think differently.
 
 
 </li>
 </ul>
 
 Qualifications Required
 
 
 
 <ul>
 <li>
 1 to 2 years of relevant work experience as a Data Analyst or Business Analyst
 </li>
 <li>
 Bachelor&rsquo;s degree in a quantitative field such as Science, Mathematics, Economics, Statistics
 </li>
 <li>
 Formalised training and proficiency in SQL .
 </li>
 <li>
 Experience interrogating large complex datasets to derive business insights.
 </li>
 <li>
 Experience using Python or R for data analysis is an advantage.
 
 
 </li>
 </ul>
 
 Benefits We Offer
 
 
 
 <ul>
 <li>
 Access to Learnerbly, Udemy, and a Self-Development Fund for upskilling.
 </li>
 <li>
 Career growth through Internal Mobility Programs.
 </li>
 <li>
 Comprehensive Health Insurance for you and dependents.
 </li>
 <li>
 Well-Being Fund and 24/7 Assistance Program for holistic wellness.
 </li>
 <li>
 Hybrid Model: 2 office days/week with flexible leave policies, including maternity, paternity, and sabbaticals.
 </li>
 <li>
 Free Meals, Cab Allowance, and a Home Office Setup Allowance.
 </li>
 <li>
 Employer PF Contribution, gratuity, Personal Accident &amp; Life Insurance.
 </li>
 <li>
 Sharesave Plan to purchase discounted company shares.
 </li>
 <li>
 Volunteering Leave and Team Events to build connections.
 </li>
 <li>
 Recognition through the Kudos Platform and Referral Rewards.
 
 
 </li>
 </ul>
 
 Why Choose Us
 
 
 
 Flutter is an
 
 equal-opportunity employer
 
 and values the unique perspectives and experiences that everyone brings. Our message to colleagues and stakeholders is clear: everyone is welcome, and every voice matters. We have ambitious growth plans and goals for the future. Here's an opportunity for you to play a pivotal role in shaping the future of Flutter Entertainment India.
</div>

Performance Analyst

Amazon

<div>
 
 Description
 
 
 
 At Amazon.com, we strive to be Earth&rsquo;s most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to work hard, have fun, and make history.
 
 
 We are looking for a talented Business Analyst to join the Trustworthy Shopping Experience Operations Analytics Team.
 
 
 Key job responsibilities
 
 
 
 An Ideal Candidate For This Role
 
 
 
 <ul>
 <li>
 Will have relevant experience in data analytics working with large data sets and to extract and transform data using various tools and technologies
 </li>
 <li>
 Will transform data into actionable business information, and will make it readily accessible to stakeholders worldwide
 </li>
 <li>
 Will use data to support ideas, drive actionable outcomes, and provide unique ways to present data and information in an easy to consume format
 </li>
 <li>
 Will be passionate about finding root causes, trends, and patterns and how they impact business.
 </li>
 <li>
 Will draw inferences and conclusions, create dashboards and visualizations of processed data
 </li>
 <li>
 Will have business and communication skills to be able to work with product owners to understand key business questions to build reports that enable product owners to answer those questions quickly and accurately
 </li>
 <li>
 Will be very comfortable juggling competing priorities and handling ambiguity
 </li>
 <li>
 Will thrive in an agile and fast-paced environment on highly visible projects and initiatives
 
 
 </li>
 </ul>
 A day in the life
 
 
 As a Business Analyst, you will help develop an analytic solution to drive deep dives, provide insights into the health and state of the Operations and measure business impact. You will transform data into actionable business information, and will make it readily accessible to stakeholders worldwide. You will own the design, creation, and management of extremely large datasets. From Day 1, you will be challenged with a variety of tasks, ranging from creating datasets, reports, dashboards to metadata modeling, pipeline monitoring. You will interact with internal program and product owners, and technical teams to gather requirements, structure scalable and perform data solutions, and gain a deep understanding of key datasets. You will design, implement and drive adoption of new analytic technologies and solutions and promote industry standard best practices. You will be responsible to tune query performance against large and complex data sets. You will help translate analytic insights into concrete, actionable recommendations for business or product improvement.
 
 
 
 About The Team
 
 
 
 Our team strives to make Amazon the best way for Partners to reach customers locally and globally and to operate their businesses, driven by the accurate and efficient support and solutions we provide them. We are looking for a Business Analyst for its TSE (Trustworthy Shopping Experience) Operations Analytics team. The team is being grown to provide insights and provide analytical solutions to help drive operational efficiencies, uncover the hidden risks and trends, reduce investigation errors, improve customer experience and predict &amp; recommend the optimizations for future state.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 2+ years of tax, finance or a related analytical field experience
 </li>
 <li>
 2+ years of complex Excel VBA macros writing experience
 </li>
 <li>
 Experience defining requirements and using data and metrics to draw business insights
 </li>
 <li>
 Experience with SQL or ETL
 </li>
 <li>
 Bachelor's degree in finance, accounting, business, economics, engineering , analytics, mathematics, statistics or a related technical or quantitative field
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience using very large datasets
 </li>
 <li>
 Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI HYD 20 SEZ - H94
 
 
 Job ID: A3065191
</div>

Business Analyst I

PepsiCo

<div>
 
 Overview
 
 
 
 This position will be part of the GBS organization supporting Frito Lay North America business retail customer team. The TPM analyst is critical to maintain promotions backend data both on internal systems and external systems. The analyst will be also responsible to process promotion invoices and sharing new item information with the retailer teams. The analyst will be working with the Lead analyst who will channel work on various work groups mentioned above or outside of it. The analyst role is business impacting and time bound; accuracy and timeliness of completion of tasks is critical for the PC team&rsquo;s success in turn the sales teams&rsquo;. The TPM analyst will be expected to work on transformation initiatives of their respective processes and bring in their learnings to streamling, automate and effectively lay down processes with the Lead analyst support.
 
 
 
 Responsibilities
 
 
 
 Functional Responsibilities
 
 
 <ul>
 <li>
 Associate TPM analysts work with the Lead analyst to pick up format / region responsibilities.
 </li>
 <li>
 Ensure delivering below work tasks adhering to SLAs and OLAs.
 </li>
 <li>
 Promo data ingestion in Pepsico internal systems and customer external portals for trade planning, demand planning.
 </li>
 <li>
 Contract management which is an agreement between retailer and Pepsico to be managed end to end for upcoming promotions.
 </li>
 <li>
 Update TPM events , Deal sheets and New item maintenance based on promotions discussion with retailers and price changes.
 </li>
 <li>
 Processing and reconciliations of Payments/Deduction invoices and monitor approvals from Stakeholders and its timeliness
 </li>
 <li>
 Invoice analysis, breakdown by segmentation and ensure timely closure of tactics post payments and manage trade Spend in respective accounts.
 </li>
 <li>
 Communicate Risks and Opportunities to Sales team /Control/Finance.
 </li>
 <li>
 Validate Tactic pricing with Pricing Grids for any discrepancy in accruals and invoice
 </li>
 <li>
 Payments and funding tracking for vendors
 </li>
 <li>
 Manage expectations through verbal and written interactions with internal teams that includes sales, Finance and Control
 </li>
 <li>
 Ensure delivery of accurate and timely payment data in accordance with agreed service level agreements (SLA)
 </li>
 <li>
 Implement continued improvements and simplifications of processes, standardization of reporting and optimal use of technology (Automation)
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 3-5 years of experience in Operations Finance/Sales (for L4)
 </li>
 <li>
 Bachelor&rsquo;s in commerce/business administration/marketing or Finance, Master&rsquo;s degree is a plus
 </li>
 <li>
 Prior Fast Moving Consumer Goods (FMCG) company experience preferred
 </li>
 <li>
 Analytical Skills: Good data skills and ability work through large data sets
 </li>
 <li>
 Communication: Strong communication skills and collaboration skills
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Excellent organisation and prioritisation skills
 </li>
 <li>
 Proactive, responsive and results driven
 </li>
 <li>
 Highly proficient in Microsoft Office especially Excel and PowerPoint
 </li>
 </ul>
</div>

Assistant Manager : Sales

Deloitte

<div>
 
 Summary
 
 
 
 
 Position Summary
 
 
 
 
 Client and Market Growth &ndash;
 
 
 Tech CoE
 
 
 &ndash;
 
 
 Sales Reporting &ndash; Analyst
 
 
 
 
 About Deloitte US Client And Market Growth Organization
 
 
 
 U.S. India, Client and Market Growth organizations (CMG) drive the marketing programs, initiatives, and priority client-facing programs in the U.S. regions. India CMG is focused on quality and operational excellence and is constantly challenging and refining its business model to ensure proper support of marketing processes, services, and deliverables in the United States. Mission of CMG is to support, augment, and complement marketing efforts of Deloitte through the development of marketing and business development materials and services.
 
 
 
 About Sales Ops team:
 
 
 
 Sales COE Operations team, as part of the Technology COE business area within Clients &amp; Market Growth, supports the process, reporting, analytics, and technology needs of the U.S. Sales COE team, assists them with their sales validations, and manages the sales validation tools and technology to ensure smooth functioning of the validation, reporting, and analysis process.
 
 
 
 Work you&rsquo;ll do:
 
 
 
 The professional would work within the Technology COE business area to provide reporting and analytics services to the sales leadership and stakeholders. This would require you to be very responsive and efficient in handling the complex reports.
 
 
 
 Required Skills
 
 
 
 <ul>
 <li>
 Technical Proficiency:
 </li>
 <ul>
 <li>
 Excel (including Pivot Tables), PowerPoint, Tableau (added advantage)
 </li>
 <li>
 SharePoint, Power BI, VBA (added advantage)
 </li>
 </ul>
 <li>
 Analytical and Reporting Skills:
 </li>
 <ul>
 <li>
 Experience in developing both manual and automated reports
 </li>
 <li>
 Ability to analyze information, spot trends or exceptions, and conduct follow-ups
 </li>
 </ul>
 <li>
 Communication and Interpersonal Skills:
 </li>
 <ul>
 <li>
 Excellent verbal and written communication
 </li>
 <li>
 Strong relationship building and management
 </li>
 <li>
 Effective presentation and storyboarding skills, including exposure to senior-level presentations
 </li>
 </ul>
 <li>
 Project and Time Management:
 </li>
 <ul>
 <li>
 Good project and time management abilities
 </li>
 <li>
 Proven ability to manage multiple activities simultaneously
 </li>
 <li>
 Ability to effectively coordinate with other teams or sub-teams
 </li>
 </ul>
 <li>
 Detail-Oriented and Problem-Solving Skills:
 </li>
 <ul>
 <li>
 Strong attention to detail
 </li>
 <li>
 Ability to quickly organize and track information
 
 </li>
 </ul>
 </ul>
 Key Job Responsibilities
 
 
 <ul>
 <li>
 Process and Quality Execution:
 </li>
 <ul>
 <li>
 Execute end-to-end processes and deliverables while ensuring the highest quality and turnaround times
 </li>
 </ul>
 <li>
 Collaboration and Stakeholder Engagement:
 </li>
 <ul>
 <li>
 Collaborate with various teams and stakeholders to develop reports and deliverables
 </li>
 <li>
 Build and maintain strong relationships with internal clients to understand their needs and exceed expectations
 </li>
 </ul>
 <li>
 Data Analysis and Reporting:
 </li>
 <ul>
 <li>
 Analyze data to uncover insights, drive actions, and achieve measurable outcomes
 </li>
 <li>
 Develop and maintain dashboards and reports to meet the business intelligence needs, particularly for Sales Professionals
 </li>
 <li>
 Provide analyses and insights to aid stakeholders in decision-making
 </li>
 <li>
 Articulate data issues clearly to the Sales Leadership team to facilitate resolution
 </li>
 </ul>
 <li>
 Documentation and Process Improvement:
 </li>
 <ul>
 <li>
 Create and update documentation for all processes and deliverables
 </li>
 <li>
 Build processes that enable users to mine new insights and assist in decision-making
 
 </li>
 </ul>
 </ul>
 
 The team
 
 
 
 Our team culture is collaborative and encourages team members to take initiative and seek on-the-job learning opportunities. Our Technology professionals are committed to excellence and help Market Development leverage technologies to build Deloitte eminence. Quality is our top priority, and by focusing on innovation, we continue to raise the bar on quality and deliver greater value to our clients.
 
 
 
 Educational Requirements:
 
 
 
 <ul>
 <li>
 Any Graduation Degree (Engineering preferably computer science)
 </li>
 <li>
 Professional qualification (reputed institutes preferred)(added advantage):
 </li>
 <ul>
 <li>
 MBA OR
 </li>
 <li>
 Master's degree in Computer Science/ Information Technology/ Computer Engineering or related field
 
 </li>
 </ul>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 2-4 years of experience in reporting and analysis
 </li>
 <li>
 Advanced Knowledge on Tableau
 </li>
 <li>
 Advanced logical, analytical, and problem-solving skills
 </li>
 <li>
 Excellent written and oral communication skills
 </li>
 <li>
 Strong client management and relationship building abilities
 </li>
 <li>
 Strong project management and time management skills
 
 
 </li>
 </ul>
 Shift: 2PM &ndash; 11PM
 
 
 Location: Hyderabad
 
 
 #CA-SM
 
 
 #CAB-SKC
 
 
 
 Our purpose
 
 
 
 Deloitte&rsquo;s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
 
 
 
 Our people and culture
 
 
 
 Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
 
 
 
 Professional development
 
 
 
 At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
 
 
 
 Benefits To Help You Thrive
 
 
 
 At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially&mdash;and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
 
 
 
 Recruiting tips
 
 
 
 From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
 
 
 Requisition code: 301785
</div>

Analyst - Tech CoE - Sales Reporting - Hyderabad

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud &amp; Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Technical administration or troubleshooting to ensure the efficient functionality of the solution.
 </li>
 <li>
 Incident Validation, Incident Analysis, Solution recommendation
 </li>
 <li>
 Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
 </li>
 <li>
 Act as a point of escalation for Level-1 customer service analysts
 </li>
 <li>
 Coordinate with IT teams on escalations, tracking, performance issues, and outages.
 </li>
 <li>
 Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
 </li>
 <li>
 Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
 </li>
 <li>
 Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
 </li>
 <li>
 Publish weekly reports and monthly reports on customer service operations activity.
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
 <li>
 Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
 </li>
 <li>
 Experience in troubleshooting platform related issues, data backup, restoration, retention
 </li>
 <li>
 Maintains awareness of latest technologies in the domain
 </li>
 </ul>
</div>

Lead

NxtWave

<div>
 
 
 About NxtWave
 
 
 
 NxtWave is one of India&rsquo;s fastest-growing Ed-Tech startups. NxtWave is revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their educational background with its CCBP 4.0 programs.
 
 
 NxtWave is founded by Rahul Attuluri (Ex Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay) and Anupam Pedarla (IIT Kharagpur). The startup is backed by
 
 Orios Ventures, Better Capital and marquee angels
 
 , including founders of some of India&rsquo;s unicorns.
 
 
 NxtWave is an
 
 official partner for NSDC
 
 , under the Ministry of Skill Development &amp; Entrepreneurship, Govt. of India, and recognized by NASSCOM, Ministry of Commerce and Industry, Govt. of India, and Startup India. The startup has received accolades as &lsquo;
 
 The Greatest Brand in Education
 
 &rsquo; in a research-based listing by URS Media, a leading international media house.
 
 
 By offering vernacular content and interactive learning, NxtWave is breaking the entry barrier for learning tech skills. Learning in their mother tongue helps learners achieve higher comprehension, deeper attention, longer retention, and greater outcomes.
 
 
 NxtWave now has paid subscribers from
 
 450+ districts
 
 across India. In just 2 years, CCBP 4.0 learners have been hired by
 
 1200+ companies
 
 including Google, Amazon, Nvidia, Goldman Sachs, Oracle, Deloitte, and more.
 
 
 Know more about NxtWave:
 
 https://www.ccbp.in
 
 
 
 
 
 
 
 About NIAT
 
 
 
 NIAT stands as NxtWave&rsquo;s flagship four-year, on-campus program in Computer Science Education. Our curriculum is among India&rsquo;s most advanced, meticulously aligned with industry demands. Headquartered in Hyderabad's vibrant tech landscape, our Hyderabad campus is surrounded by global giants like Google, Microsoft, Apple, Infosys, and TCS, offering our students unparalleled exposure to the world of technology.
 
 
 With our phenomenal success in Hyderabad&rsquo;s first two cohorts, NIAT has proven to be the ultimate launchpad for future tech leaders. Now, we&rsquo;re taking this revolution nationwide.
 
 This is your moment to step up, drive change, and be at the helm of an educational movement that&rsquo;s shaping India&rsquo;s tech landscape.
 
 
 
 As we expand across the country,
 
 we need visionary leaders who can build, innovate, and elevate our impact to new heights.
 
 If you&rsquo;re driven by a passion for student success and the power of cutting-edge education, this is your
 
 once-in-a-lifetime opportunity
 
 to be at the forefront of the next big wave in tech education.
 
 
 
 Are you ready to lead this transformation? Join us and make history.
 
 🚀
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 
 Innovate Education:
 
 Be part of a revolutionary institution that's redefining computer science education in India.
 </li>
 <li>
 
 Dynamic Environment:
 
 Work alongside CEO, top-tier management, mentors and industry professionals in a fast-paced, growth-oriented setting.
 </li>
 <li>
 
 Career Advancement:
 
 Seize opportunities for professional development and career growth within a pioneering educational ecosystem.
 </li>
 </ul>
 
 
 
 
 
 Role Overview-
 
 
 
 We're hiring a
 
 Business Operations Associate
 
 to support day-to-day activities at NIAT. You will be a part of NIAT&rsquo;s central training team, responsible for equipping trainers with the skills and tools they need to succeed.
 
 
 This is a great role if you enjoy working behind the scenes, keeping things organized, and making sure nothing slips through the cracks.
 
 <ul>
 <li>
 
 Role:
 
 Business Operations Associate
 </li>
 <li>
 
 Job Type:
 
 Work From Office
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Do-
 
 
 <ul>
 <li>
 Data maintenance in Excel/Google Sheets
 </li>
 <li>
 Working extensively with Excel for data analysis and reporting
 </li>
 <li>
 Lock/unlock sessions on LMS and coordinate with the team
 </li>
 <li>
 Send reminders and announcements via community tools
 </li>
 <li>
 Respond to or escalate employee queries as needed
 </li>
 <li>
 Track attendance, submissions, and engagement
 </li>
 <li>
 Managing Exam schedules and tracking scores
 </li>
 <li>
 Overseeing workspace and facilities requirements
 </li>
 <li>
 Share daily updates and suggest process improvements
 </li>
 <li>
 Creating and managing Google Forms for feedback and surveys
 </li>
 <li>
 Coordinating tasks related to trainee onboarding
 </li>
 <li>
 Handling logistics related to employees
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We&rsquo;re Looking For-
 
 
 <ul>
 <li>
 Bachelor's degree (Commerce, Business, or any stream is fine)
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Comfortable with Google Sheets / Excel &ndash; should know how to use basic formulas, filters, and formatting
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Can navigate and work on online tools, dashboards, and platforms with ease
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Clear and professional communication skills &ndash; both written and verbal
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Detail-oriented &ndash; you&rsquo;ll be handling reports, trackers, and time-sensitive updates
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Self-starter &ndash; someone who takes initiative, follows up, and gets things done
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Basic knowledge of using tools like ChatGPT to draft messages, summarize documents, or get quick help for tasks (example: writing announcements, creating checklists, or exploring new ideas)
 </li>
 </ul>
 
 
 
 
 
 Location &amp; Work Details
 
 
 <ul>
 <li>
 
 Working Days:
 
 Monday to Saturday (6-day workweek)
 </li>
 <li>
 
 Work Timings:
 
 9:00 AM - 6:30 PM
 </li>
 <li>
 
 Compensation:
 
 Competitive CTC based on experience and qualifications
 </li>
 <li>
 
 Work Location:
 
 Hyderabad
 </li>
 </ul>
 
 
 
 
 If you&rsquo;re driven by the desire to mentor and guide learners toward success, here&rsquo;s your chance to create real impact! Apply now and be a part of the NxtWave revolution!
 
 
 
 
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Business Operations Associate

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