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customer experience executive (restaurant industry)

customer experience manager Jobs in House Corporate M A Lawyer Jobs In Arabic Jobs In Arabic Jobs In Arabic Jobs In Abu Dhabi United Arab Emirates

customer experience manager

operations customer service executive

Delight International facilities management LLC-OPC

Key Responsibilities<ul><li>Handle inbound and outbound calls, WhatsApp inquiries, and emails from customers.</li><li>Provide accurate service information, pricing, and recommendations based on customer pest issues.</li><li>Schedule, modify, and confirm pest control service appointments.</li><li>Resolve customer complaints professionally and escalate cases when needed.</li><li>Coordinate with field technicians to ensure timely delivery of services.</li><li>Update daily schedules and monitor route planning for service teams.</li><li>Ensure service reports, invoices, and related documents are shared with customers on time.</li><li>Maintain customer records in CRM software.</li><li>Prepare daily/weekly service and call reports.</li><li>Assist in follow-ups for contract renewals and unpaid invoices.</li><li>Upsell and cross-sell services when appropriate.</li><li>Support customer retention activities, including feedback collection.</li></ul>Skills &amp; Qualifications<ul><li>Minimum 1&ndash;3 years of experience in customer service (experience in pest control or FM sector is an advantage).</li><li>Excellent communication skills in English ( Hindi is a plus).</li><li>Proficiency in CRM systems and MS Office tools.</li><li>Ability to multitask, prioritize, and remain calm under pressure.</li><li>Strong problem-solving and customer-handling skills.</li></ul>Job Type: Full-time

Operations/Customer service executive

Shaistas Kitchen

We are looking for a proactive and customer-focused Customer Experience Executive to ensure our guests receive exceptional service across all touchpoints. This role is ideal for someone who understands restaurant operations, customer behavior, and brand experience, and can translate feedback into real improvements.Key Responsibilities<ul><li>Ensure timely, empathetic, and professional resolution of all customer complaints and service issues.</li><li>Maintain an updated database of customer profiles, preferences, and order history to enhance personalization and loyalty.</li><li>Conduct regular checks on service quality, dine-in standards, delivery experience, and overall customer journey across branches.</li><li>Monitor online reviews, ratings, and social media feedback to identify trends, issues, and opportunities for improvement.</li><li>Collaborate with marketing and operations teams to ensure a consistent and positive brand experience across all customer interactions.</li><li>Prepare monthly reports highlighting customer insights, recurring issues, satisfaction trends, and recommended improvements.</li><li>Assist in training front-line staff on communication skills, service etiquette, complaint handling, and customer engagement.</li><li>Ensure the overall vibe, ambiance, and service environment of the restaurants align with customer expectations and brand positioning.</li><li>Work closely with management to develop initiatives that enhance customer satisfaction and drive repeat business.</li></ul>Requirements<ul><li>Prior experience in customer service or guest relations (restaurant/F&amp;B) in UAE mandatory</li><li>Strong communication, interpersonal, and problem-solving skills.</li><li>Ability to handle challenging situations with professionalism and empathy.</li><li>Familiarity with online review platforms, delivery aggregator dashboards, and social media monitoring.</li><li>Strong reporting, documentation, and follow-up skills.</li><li>Proactive mindset with attention to detail and customer behavior trends.</li><li>Knowledge of marketing/customer analytics is a plus.</li></ul>What We Offer<ul><li>Visa provided</li><li>Medical provided</li><li>Housing provided</li></ul>WhatsApp your resume : 0544477880Job Type: Full-timePay: AED2,000.00 - AED3,000.00 per month

Customer Experience Executive (Restaurant Industry)

Al Jassim Electromechanical LLC

Role Overview:We are seeking a dedicated and well-spoken Customer Care Executive to manage tenant calls, coordinate service requests, and support daily operations within our facility management team. The ideal candidate must have strong communication skills in English and Hindi and be capable of handling tenant complaints in a professional and efficient manner.Key Responsibilities:<ul><li>Attend inbound and outbound calls related to tenant complaints and service requests.</li><li>Register, track, and follow up on complaints until closure.</li><li>Coordinate with technical teams and supervisors to ensure timely resolution of issues.</li><li>Prepare daily, weekly, and monthly reports.</li><li>Send email updates to tenants, clients, and internal departments.</li><li>Maintain documentation and collect data after work completion.</li><li>Ensure all communication and records are updated in the system.</li><li>Provide excellent customer service and maintain a positive company image.</li></ul>Requirements:<ul><li>Strong verbal and written communication skills in English and Hindi .</li><li>Previous experience in customer service or facility management is preferred.</li><li>Proficiency in MS Office (Excel, Word, Outlook).</li><li>Ability to multitask and handle pressure in a fast-paced environment.</li><li>Good coordination and follow-up skills.</li><li>Professional attitude, patience, and problem-solving ability.</li><li>Husband-visa candidates preferred; are more desirable.</li></ul>Working Conditions:<ul><li>Full-time role within a Facility Management environment.</li><li>May require occasional extended hours depending on operational needs.</li></ul>Job Type: Full-timePay: AED1,500.00 - AED2,000.00 per month

Customer Service Executive

Hilton Worldwide, Inc.

Overview Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers (Job Number HOT0BZP2)Work Location: Conrad Abu Dhabi Etihad Towers, Etihad Towers West Corniche, Abu DhabiA Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. Responsibilities <ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>Comply with hotel security, fire regulations and all health and safety legislation</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow company brand standards</li><li>Assist other departments, as necessary</li></ul> Qualifications <ul><li>Previous experience in a customer-focused industry</li><li>Completed high school certificate or equivalent</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li><li>Previous experience in cash handling</li></ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Job Guest Services, Operations, and Front Office

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

MEC Group

We are looking to employ an enthusiastic and customer-oriented inside Sr. sales executive to generate quality leads as well as follow up on existing clients. The inside Sr. sales executive's responsibilities include updating the CRM system on a regular basis, upselling and cross-selling to existing customers, as well as attending industry events and educational workshops as required. You should also be able to conduct research on market trends and competitors' products.To be successful as an inside sr. sales executive, you should be persuasive and committed to achieving sales goals. Ultimately, a top-performing inside sr. sales executive should be able to demonstrate strong negotiation, communication, and customer service skills at all times.Inside Sr. Sales Executive Responsibilities:<ul><li>Maintaining long-lasting relationships with existing customers through exceptional after-sales service.</li><li>Developing in-depth knowledge of product features and benefits.</li><li>Utilizing virtual meetings to build relationships with new customers.</li><li>Processing customers' purchase orders and liaising with the logistics department to ensure the timely delivery of ordered products.</li><li>Advising customers on suitable product selection based on their needs and specifications.</li><li>Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process.</li><li>Following up on sales inquiries that are made by potential customers through website chats, emails, and inbound calls.</li><li>Setting up face-to-face meetings between potential customers and Outside Sales Representatives.</li></ul>Inside Sr. Sales Executive Requirements:.<ul><li>Bachelor's degree in business administration or management, marketing, or related field is preferred.</li><li>Proficiency in all microsoft office applications and customer relationship management (CRM) software.</li><li>Proven sales experience.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent negotiation and consultative sales skills.</li><li>Effective communication skills.</li><li>Exceptional customer service skills.</li></ul>Job Type: Full-timePay: AED8,000.00 - AED10,000.00 per month

Sr. Sales Executive-Arabic Speaking

Urban Chic

<div>
 
 
 
 Reservations Executive - UAE
 
 
 
 
 
 
 
 
 Location:&nbsp;Abu Dhabi
 
 
 
 
 Reporting to:&nbsp;Reservations Manager (UK)
 
 
 
 
 Department:&nbsp;Reservations
 
 
 
 
 Type:&nbsp;Full-Time, Fixed-Term
 
 
 
 
 Salary: 72k AED Per Year (50k Base, 22k Travel)
 
 
 
 
 Working Hours: 8am to 5pm - 1 hour&nbsp;break&nbsp;
 
 
 
 
 
 
 
 
 
 
 We are seeking a motivated, organised, and guest-focused Reservations Executive to support our fast-growing holiday homes operation in Abu Dhabi.
 
 
 
 
 You will work closely with both our UK Reservations Team and our local UAE team, handling daily bookings, guest communication, and operational coordination. This role is ideal for individuals seeking rapid growth within an international hospitality group.
 
 
 
 
 
 
 
 Reservations Management &amp; Guest Support
 
 
 <ul>
 <li>
 Manage daily reservations, inquiries, out-of-hours requests, and booking confirmations
 </li>
 <li>
 Handle overflow reservation enquiries for the London portfolio when required
 </li>
 <li>
 Process, modify, and cancel bookings accurately in RMS and OTA platforms
 </li>
 <li>
 Communicate clearly and professionally with guests across multiple channels (phone, email, WhatsApp, OTA messaging)
 </li>
 <li>
 Maintain high accuracy to prevent overbookings, billing errors, and calendar discrepancies
 </li>
 <li>
 Ensure a smooth guest experience from inquiry to post-stay
 </li>
 </ul>
 
 
 
 
 
 Systems, Payments &amp; Records
 
 
 <ul>
 <li>
 Process payments, pre-authorisations, refunds, and resolve payment-related issues
 </li>
 <li>
 Update systems, calendars, logs, guest profiles, notes, and tasks to ensure complete and accurate records
 </li>
 <li>
 Maintain rate and availability accuracy across Airbnb,&nbsp;Booking.com, Expedia, and other OTAs
 </li>
 <li>
 Assist with reservation-related administration and back-office tasks
 </li>
 </ul>
 
 
 
 
 
 Handover, Reporting &amp; Service Continuity
 
 
 <ul>
 <li>
 Prepare clear daily handover notes for both the UK Reservations team and UAE Operations team
 </li>
 <li>
 Log issues, escalations, and follow-ups, ensuring all items are tracked to closure
 </li>
 <li>
 Meet internal KPIs for response times, conversion rates, and reservation accuracy
 </li>
 <li>
 Flag recurring issues, operational gaps, or system inconsistencies and suggest improvements
 </li>
 </ul>
 
 
 
 
 
 Collaboration &amp; Cross-Functional Support
 
 
 <ul>
 <li>
 Coordinate closely with the UK team
 </li>
 <li>
 Support pre-arrival checks and communicate exceptions (late arrivals, payment holds, access instructions, special requests)
 </li>
 <li>
 Work with UAE operations on guest coordination, cleaning schedules, property access, and key handovers
 </li>
 <li>
 Support the launch and ongoing development of the new UAE branch
 </li>
 <li>
 Maintain brand voice and service standards across all touchpoints
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Experience
 
 
 
 
 
 
 
 Essential:
 
 
 <ul>
 <li>
 1+ years of experience in hospitality, customer service, administrative roles, or reservations
 </li>
 <li>
 
 Fluent Arabic Speaker (Arabic + English required)
 
 </li>
 <li>
 Strong communication and multitasking abilities
 </li>
 <li>
 Basic understanding of OTAs or booking systems (training provided)
 </li>
 <li>
 Based in Abu Dhabi, with Right to Work in the UAE
 </li>
 <li>
 Detail-oriented, organised, and eager to learn
 </li>
 <li>
 Positive attitude and willingness to grow with the company
 </li>
 </ul>
 
 
 
 
 
 Desirable:
 
 
 <ul>
 <li>
 Previous experience in hotel or holiday homes reservations
 </li>
 <li>
 Familiarity with Airbnb,&nbsp;Booking.com, or other OTA platforms
 </li>
 <li>
 Basic understanding of revenue, availability, or booking workflows
 </li>
 <li>
 Experience in cross-team coordination or back-office roles
 </li>
 </ul>
 
 
 
</div>

Reservations Executive (UAE)

Royal Class Travel and Tourism

Position Title:Senior Sales Executive &ndash; Travel &amp; Tourism Experience (Arabic Only)Location: Abu DhabiJob Overview:The Senior Sales Executive will play a key role in driving the company&rsquo;s growth within the travel and tourism sector. The position demands a proactive sales professional with strong knowledge of Amadeus Global Distribution System (GDS) and extensive hands-on experience in travel products, airline bookings, tour operations, and customer relationship management.The ideal candidate must possess excellent Arabic and English communication skills and demonstrate a deep understanding of the travel industry, including leisure, corporate, and group travel segments.Key Duties and Responsibilities:Sales &amp; Business Development:<ul><li>Develop and execute comprehensive sales plans to achieve individual and departmental revenue targets.</li><li>Identify potential business opportunities, including corporate accounts, government clients, and travel agents.</li><li>Present and promote travel packages, airline deals, hotel arrangements, and tourism services to clients.</li><li>Generate new leads and maintain a strong sales pipeline through cold calls, referrals, and networking.</li><li>Conduct sales visits and presentations to strengthen client relationships and close business deals.</li><li>Negotiate contracts, pricing, and commission structures with travel partners and corporate clients.</li></ul>Amadeus &amp; Travel Operations:<ul><li>Manage airline bookings, reservations, ticketing, re-issuance, and refunds using Amadeus GDS.</li><li>Handle PNR creation, fare construction, ticket issuance, and exchange processes accurately.</li><li>Monitor fare rules, schedule changes, and flight disruptions to ensure timely updates to clients.</li><li>Use Amadeus to search, compare, and book flights, hotels, car rentals, and ancillary travel services.</li><li>Maintain up-to-date knowledge of airline policies, IATA procedures, and travel documentation requirements.</li><li>Support the operations team by providing pricing and itinerary options based on Amadeus availability.</li></ul>Client Relationship Management:<ul><li>Build long-term relationships with key clients to ensure customer loyalty and repeat business.</li><li>Provide professional travel consultation and customized solutions for individual and group requirements.</li><li>Handle customer inquiries, complaints, and special requests with efficiency and professionalism.</li><li>Ensure client satisfaction through follow-ups, feedback collection, and continuous improvement.</li></ul>Market Research &amp; Strategic Planning:<ul><li>Analyze travel market trends, competitor strategies, and seasonal demand to identify new opportunities.</li><li>Coordinate with marketing teams to design promotional campaigns for tour packages and destinations.</li><li>Stay informed about emerging destinations, airline alliances, and global tourism developments.</li></ul>Reporting &amp; Administration:<ul><li>Prepare weekly, monthly, and quarterly sales performance reports for management review.</li><li>Maintain accurate records of client interactions, contracts, and bookings in the company CRM.</li><li>Support management in forecasting sales, budgeting, and strategic planning.</li></ul>Qualifications and Experience:<ul><li>Bachelor&rsquo;s degree in Travel &amp; Tourism Management, Hospitality, or Business Administration.</li><li>Minimum 4&ndash;6 years of experience in the travel and tourism industry, with at least 2 years in a senior sales role.</li><li>Proficiency in Amadeus GDS is mandatory (knowledge of Galileo or Sabre is an added advantage).</li><li>In-depth knowledge of airline ticketing, fare calculations, and IATA regulations.</li><li>Excellent communication and interpersonal skills with fluency in Arabic and English.</li><li>Strong presentation and negotiation skills with a proven record of closing sales.</li><li>Proficiency in Microsoft Office Suite and CRM software.</li></ul>Core Competencies:<ul><li>Sales Strategy &amp; Execution</li><li>Amadeus Ticketing &amp; Reservation</li><li>Customer Service Excellence</li><li>Corporate &amp; Leisure Travel Solutions</li><li>Negotiation &amp; Persuasion Skills</li><li>Market Awareness &amp; Analysis</li><li>Teamwork and Leadership</li><li>Time Management &amp; Organizational Skills</li></ul>Job Type: Full-time

Travel Consultant-Syria only

Explore 1623+ Operations customer service executive in House Corporate M A Lawyer Jobs In Arabic Jobs In Arabic Jobs In Arabic Jobs In Abu Dhabi United Arab Emirates this December. Find roles across top companies and apply now to boost your career.