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operations coordinator

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asstmgr-operations

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operations executive

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operations manager, fulfilment center operations

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shift manager - last mile operations , amzl

operations manager fulfilment center operations

Amazon

<div>
 
 Description
 
 
 
 Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
 
 
 Our Operation&rsquo;s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer&rsquo;s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Support, mentor, and motivate your leadership across different levels
 </li>
 <li>
 Lead large-scope projects with site and regional impact
 </li>
 <li>
 Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
 </li>
 <li>
 Manage safety, quality, productivity, and customer delivery promises
 </li>
 <li>
 Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
 
 
 </li>
 </ul>
 A day in the life
 
 
 As an Operations Manager, you will play a critical role in driving your team&rsquo;s success. You&rsquo;ll oversee performance across your department, setting clear expectations and ensuring each team member has the right tools and resources to achieve their goals. Your role goes beyond day-to-day execution &mdash; you&rsquo;ll partner with site leadership, regional stakeholders, and support teams to remove obstacles, influence decisions, and deliver results at scale. This is an opportunity to lead with impact, empower your team, and shape the future of our operations.
 
 
 
 About The Team
 
 
 
 A home grown leadership team, built on strong Amazon standards and driven by a high bar of excellence. We operate as one team, united in our mission to build a best-in-class Center of Excellence in operations. Together, we foster an environment of trust, collaboration, and ownership, where leaders and associates can thrive. As we continue raising the bar, we remain committed to Amazon&rsquo;s vision of becoming Earth&rsquo;s Best Employer.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of employee and performance management experience
 </li>
 <li>
 Bachelor's degree or equivalent
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3+ years of performance metrics, process improvement or lean techniques experience
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3142658
</div>

Operations Manager, Fulfilment Center Operations

<div>
 
 Description
 
 
 
 Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
 
 
 Our Operation&rsquo;s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer&rsquo;s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Support, mentor, and motivate your leadership across different levels
 </li>
 <li>
 Lead large-scope projects with site and regional impact
 </li>
 <li>
 Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
 </li>
 <li>
 Manage safety, quality, productivity, and customer delivery promises
 </li>
 <li>
 Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
 
 
 </li>
 </ul>
 A day in the life
 
 
 As an Operations Manager, you will play a critical role in driving your team&rsquo;s success. You&rsquo;ll oversee performance across your department, setting clear expectations and ensuring each team member has the right tools and resources to achieve their goals. Your role goes beyond day-to-day execution &mdash; you&rsquo;ll partner with site leadership, regional stakeholders, and support teams to remove obstacles, influence decisions, and deliver results at scale. This is an opportunity to lead with impact, empower your team, and shape the future of our operations.
 
 
 
 About The Team
 
 
 
 A home grown leadership team, built on strong Amazon standards and driven by a high bar of excellence. We operate as one team, united in our mission to build a best-in-class Center of Excellence in operations. Together, we foster an environment of trust, collaboration, and ownership, where leaders and associates can thrive. As we continue raising the bar, we remain committed to Amazon&rsquo;s vision of becoming Earth&rsquo;s Best Employer.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of employee and performance management experience
 </li>
 <li>
 Bachelor's degree or equivalent
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3+ years of performance metrics, process improvement or lean techniques experience
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3093635
</div>

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Distribution Center Manager | MAF Retail | Head Office Egypt
 
 
 
 Role Summary
 
 
 
 The Distribution Center Manager is responsible for all logistical operations for MAF Retail. The role holder is also responsible for using best practices to optimize the Logistic operations and costs by utilizing synergies to satisfy the targeted customer group as per agreed timelines and budget
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Provide inputs on the development of a strategic plan for the DC Operation to help achieve organization objectives
 </li>
 <li>
 Oversee daily warehouse operations to ensure efficient receiving, storage, picking, and dispatching aligned with store and merchandise needs.
 </li>
 <li>
 Oversee the definition of the logistics KPIs and ensure its accuracy and implementation
 </li>
 <li>
 Anticipate the DC Operations storage &amp; preparation required capacity matching the current country strategy evolution
 </li>
 <li>
 Propose solutions and implement actions to ensure security and hygiene of the goods till the reach
 </li>
 <li>
 Propose and manage the application of investments or projects that reinforce productivity and profitability
 </li>
 <li>
 Ensure that logistics operations support merchandise and store needs
 </li>
 <li>
 Propose DC Operations projects and strategies according to the business needs and oversee its proper execution
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor Degree in Logistics or related field
 </li>
 <li>
 8+ years of experience in warehouse management in retail industry
 </li>
 <li>
 Strong experience in warehouse managment is a MUST
 </li>
 <li>
 Experience in Refrigerated Warehouses
 </li>
 <li>
 Strong people management skills
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Distribution Center Manager

<div>
 
 Description
 
 
 
 We&rsquo;re expanding our team within Amazon Operations! If you&rsquo;re interested in joining a business where you can have fun, achieve amazing results and put smiles on people&rsquo;s faces, this could be the role for you.
 
 
 You will oversee the shift management in one of our first mile fulfilment centers, middle mile sortation centers or final mile delivery stations. Our Operations Specialists drive the pulse of our operations on the ground and play a key role in getting our customers&rsquo; orders out to them in every step of the chain.
 
 
 This is a varied, challenging role and every day is different!
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Create and cultivate a safe working environment by identifying safety opportunities across your work area
 </li>
 <li>
 Manage and train our Associates to help deliver the best service for our customers
 </li>
 <li>
 Ensure that customer orders are fulfilled in line with quality and safety guidelines
 </li>
 <li>
 Continuously provide critical shift related information to frontline management and operators
 </li>
 <li>
 Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts
 </li>
 <li>
 Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training
 </li>
 <li>
 Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 1+ years of Microsoft Office products and applications experience
 </li>
 <li>
 High school or equivalent
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience managing teams of 6 or more
 </li>
 <li>
 Experience with data/analytics and using data to make decisions
 </li>
 <li>
 Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3132086
</div>

Fullfilment Center Supervisor, Inboud Operations

<div>
 
 Position Overview
 
 
 The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, social media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client&rsquo;s expectations and increase our end user&rsquo;s, OCEs and client&rsquo;s satisfaction.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Maintain independence and objectivity while evaluating and assessing OCEs quality performance.
 </li>
 <li>
 Ensuring independence in Quality Assurance (QA) evaluations of Operations CustomerExperts (OCEs) is crucial to maintaining fairness, accuracy, and credibility.
 </li>
 <li>
 Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences.
 </li>
 <li>
 Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensure consistent interpretation and application of evaluation criteria.
 </li>
 <li>
 Detailed Evaluations: QA analysts must clearly document the rationale for each score, providing specific evidence from the call or interaction to support their assessments.
 </li>
 <li>
 Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performed by Operations Supervisors to verify accuracy, consistency, and adherence to established QA guidelines. This helps identify and correct potential biases or discrepancies in their assessments.
 </li>
 <li>
 Findings/identification that allow the improvement of OCEs - Operations CustomerExperts and operational results.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Identify risks in the projects and suggest ways of internal control to mitigate the associated risks.
 </li>
 <li>
 Identify potential fraud and security-related issues: short calls, authentication, tools, sales, referrals.
 </li>
 <li>
 Provide valuable information about the project to the Quality Assurance Assistance Manager.
 </li>
 <li>
 Deliver productivity.
 </li>
 <li>
 Identify training needs.
 </li>
 <li>
 Reporting of nonconforming situations; End Customers support through calls (inbound and outbound) and other channels (chat, email, click to call, back office...).
 </li>
 <li>
 Interaction with other departments in order to improve or maximize results.
 </li>
 <li>
 Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Ensure all TP processes, procedures and policies are fulfilled.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Fluency in English.
 </li>
 <li>
 Work Experience: up to two years of experience in Contact Center.
 </li>
 </ul>
 
 
 
 
 
 
 
 Soft Skills &amp;Other Requirements
 
 
 
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
 </li>
 <li>
 Understands contact center business and trends.
 </li>
 <li>
 Analytical skills and proactive reporting insights. Skills to be trained:
 </li>
 <li>
 Client Product Training; Use of production tools.
 </li>
 <li>
 Use of phone - email System.
 </li>
 <li>
 Use of BMS System. Competencies and specific skills:
 </li>
 <li>
 Achievement oriented.
 </li>
 <li>
 Communication skills.
 </li>
 <li>
 Customer oriented.
 </li>
 <li>
 Diversity orientation.
 </li>
 <li>
 Judgment.
 </li>
 </ul>
 
 
</div>

Quality Assurance Analyst (Customer Service)

Foundever

<div>
 Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
 
 
 Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
 
 
 
 Position Overview
 
 
 
 The Training Manager is responsible for leading the end-to-end training function for a large US-based telecom program within the contact center. This role ensures that all new hires, existing staff, and leadership are equipped with the knowledge, skills, and tools needed to deliver an exceptional customer experience. The Training Manager will oversee training strategy, implementation of large-scale projects, curriculum development, and continuous performance improvement.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Training Strategy &amp; Program Management
 </li>
 <li>
 Develop and implement training strategies aligned with client requirements and business goals.
 </li>
 <li>
 Lead large-scale training projects including new account implementations, pilot programs, client migrations, and wave launches.
 </li>
 <li>
 Conduct needs assessments to identify training gaps and propose actionable solutions.
 </li>
 <li>
 Create training plans, timelines, and resource allocation for large groups (new hire batches, cross-training, upskilling).
 </li>
 <li>
 Training Operations Management
 </li>
 <li>
 Oversee daily training operations across multiple classes (virtual or onsite).
 </li>
 <li>
 Ensure training delivery quality, classroom performance, and readiness metrics are met.
 </li>
 <li>
 Design and maintain training reports, dashboards, and performance trackers.
 </li>
 <li>
 Coordinate with Workforce, Operations, and Recruitment to align training schedules with staffing requirements.
 </li>
 <li>
 Curriculum Development &amp; Content Quality
 </li>
 <li>
 Develop, customize, and update training materials (modules, SOPs, e-learning, assessments).
 </li>
 <li>
 Ensure materials comply with US telecom processes, tools, and compliance requirements.
 </li>
 <li>
 Partner with Quality and Ops to align training with performance gaps and customer pain points.
 </li>
 <li>
 People Leadership
 </li>
 <li>
 Manage a team of Trainers, Training Supervisors/Leads, and SMEs.
 </li>
 <li>
 Provide coaching, performance reviews, and professional development plans.
 </li>
 <li>
 Ensure training teams adhere to instructional best practices and facilitation standards.
 </li>
 <li>
 Stakeholder Management
 </li>
 <li>
 Act as the main point of contact for US clients, internal leaders, and cross-functional partners.
 </li>
 <li>
 Participate in client calls, business reviews, calibration sessions, and implementation planning meetings.
 </li>
 <li>
 Present training results, insights, and recommendations to leadership.
 </li>
 <li>
 Performance &amp; Continuous Improvement
 </li>
 <li>
 Analyze training performance metrics (Knowledge checks, NPS, nesting performance, ramp KPIs).
 </li>
 <li>
 Translate insights into action plans to improve classroom effectiveness and post-training outcomes.
 </li>
 <li>
 Drive initiatives to improve first-call resolution, customer satisfaction, quality scores, and operational readiness.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Minimum 7&ndash;9 years of experience in BPO or Call Center training roles.
 </li>
 <li>
 At least 2&ndash;3 years leading training teams or managing training projects.
 </li>
 <li>
 US account experience is mandatory.
 </li>
 <li>
 Telecom experience is mandatory (wireless, broadband, mobility, or cable services preferred).
 </li>
 <li>
 Strong background in training delivery, adult learning principles, and instructional design.
 </li>
 <li>
 Proven expertise in managing large-scale training projects or new account launches.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder management skills.
 </li>
 <li>
 Ability to work in fast-paced, high-volume environments.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience working with global clients.
 </li>
 <li>
 Certification in training, facilitation, or project management (e.g., COPC, Train-the-Trainer, PMP).
 </li>
 <li>
 Knowledge of LMS systems and digital learning tools.
 </li>
 <li>
 Strong analytical and reporting skills.
 
 
 </li>
 </ul>
 
 Work Location
 
 
 
 <ul>
 <li>
 Based in Egypt (Nasr City / Maadi depending on your operations).
 </li>
 <li>
 Flexibility to work US hours
 
 
 </li>
 </ul>
 
 What Success Looks Like
 
 
 
 <ul>
 <li>
 Smooth execution of training waves and implementations.
 </li>
 <li>
 High-quality training delivery and improved agent performance.
 </li>
 <li>
 Strong partnership with operations and clients.
 </li>
 <li>
 Ready and scalable training function that supports business growth.
 </li>
 </ul>
</div>

Training Manager - US & Telecom Exp

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