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operations manager

<div>
 
 
 About MSI
 
 
 
 MSI is a world leader in gaming, content creation, business &amp; productivity and AIoT solutions. Bolstered by its cutting-edge R&amp;D capabilities and customer-driven innovation, MSI has a wide-ranging global presence spanning over 120 countries. Its comprehensive lineup of laptops, graphics cards, monitors, motherboards, desktops, peripherals, servers, IPCs, robotic appliances, and vehicle infotainment and telematics systems are globally acclaimed. Committed to advancing user experiences through the finest product quality, intuitive user interface and design aesthetics, MSI is a leading brand that shapes the future of technology.
 
 
 
 
 
 
 About the Role
 
 
 
 We are looking for a highly motivated and results-driven
 
 Operation Manager
 
 to lead logistics, supply chain, and outsourced manufacturing operations in India. This role plays a key part in ensuring operational excellence, efficiency, and strong collaboration with both internal and external partners.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Logistics &amp; Outsourced Manufacturing Management
 
 
 <ul>
 <li>
 Oversee and optimize logistics, distribution, inventory, and supply chain processes.
 </li>
 <li>
 Manage outsourced manufacturing operations, ensuring capacity, quality, timeliness, and cost efficiency.
 </li>
 <li>
 Maintain close communication with outsourcing partners to resolve operational issues and allocate resources.
 </li>
 <li>
 Monitor vendor performance against company standards and contractual obligations, driving continuous improvement.
 </li>
 <li>
 Develop and implement operational SOPs to enhance overall efficiency.
 </li>
 </ul>
 
 
 
 
 
 Collaboration &amp; Strategic Planning
 
 
 <ul>
 <li>
 Work closely with HQ strategy teams to support departmental planning and execution.
 </li>
 <li>
 Support process reengineering and improvements across business functions.
 </li>
 <li>
 Participate in annual budgeting, operational goal setting, and performance evaluation.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or above; extensive relevant experience preferred.
 </li>
 <li>
 Prior experience in internal control, finance, logistics, supply chain, or outsourced factory management highly desirable.
 </li>
 <li>
 Knowledge of Indian market and regulations, with strong cross-cultural communication skills, is a plus.
 </li>
 <li>
 Strong problem-solving ability, independent thinking, and excellent communication and coordination skills.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 
 You&rsquo;ll be part of a dynamic and global team committed to operational excellence and continuous growth. This is an exciting opportunity to take ownership of key business operations and make a significant impact in one of our fastest-growing markets.
 
 
 
</div>

Operations Manager

Unacademy

<div>
 
 
 About the Company
 
 
 
 
 
 
 The Test Operations Manager is responsible for overseeing the end-to-end planning, execution, and optimization of test operations. This includes ensuring smooth test delivery, maintaining operational efficiency, and upholding quality and compliance standards. The role demands strong leadership, cross-functional collaboration, and a data-driven approach to continuously enhance testing processes and learner experience.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 The Test Operations Manager is responsible for overseeing the end-to-end planning, execution, and optimization of test operations. This includes ensuring smooth test delivery, maintaining operational efficiency, and upholding quality and compliance standards. The role demands strong leadership, cross-functional collaboration, and a data-driven approach to continuously enhance testing processes and learner experience.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 
 Test Operations Management
 
 </li>
 <li>
 Oversee daily test operations &mdash; from scheduling, setup, and execution to post-test reporting.
 </li>
 <li>
 Manage both online and offline (center-based) testing environments, ensuring reliability and security.
 </li>
 <li>
 Ensure adherence to all testing protocols, guidelines, and data integrity standards.
 </li>
 <li>
 Supervise test delivery teams and ensure SLA compliance across all operational metrics.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Team Leadership &amp; People Management
 
 </li>
 <li>
 Lead, mentor, and train a team of Test Operations Associates and Executives.
 </li>
 <li>
 Create staffing plans for high-volume test seasons, ensuring adequate coverage.
 </li>
 <li>
 Conduct performance reviews, set KPIs, and drive accountability across the team.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Process Improvement &amp; Quality Assurance
 
 </li>
 <li>
 Develop and standardize SOPs (Standard Operating Procedures) for test operations.
 </li>
 <li>
 Identify operational bottlenecks and drive continuous improvement initiatives.
 </li>
 <li>
 Implement quality checks and feedback loops to minimize errors and downtime.
 </li>
 <li>
 Collaborate with product and engineering teams to enhance testing platforms and workflows.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Data Analysis &amp; Reporting
 
 </li>
 <li>
 Track and analyze test performance metrics (attendance rates, issue logs, completion rates, etc.).
 </li>
 <li>
 Present actionable insights to leadership for process enhancement and resource optimization.
 </li>
 <li>
 Build dashboards and reports for visibility into daily and monthly operational performance.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Stakeholder &amp; Cross-Functional Collaboration
 
 </li>
 <li>
 Partner with Content, Product, Technology, Customer Support, and Business teams to ensure operational readiness.
 </li>
 <li>
 Act as the primary point of contact for internal and external stakeholders related to testing operations.
 </li>
 <li>
 Manage vendor relationships, including exam center partners and third-party service providers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Risk &amp; Incident Management
 
 </li>
 <li>
 Monitor test sessions in real time to detect and address irregularities or technical issues.
 </li>
 <li>
 Ensure incident escalation protocols are followed, with root-cause analysis and preventive measures in place.
 </li>
 <li>
 Maintain compliance with data security, integrity, and privacy requirements.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Strong project management and operations planning skills.
 </li>
 <li>
 Excellent people management and leadership capabilities.
 </li>
 <li>
 Analytical mindset with experience in reporting and dashboarding tools (Excel, Google Sheets, Power BI, etc.).
 </li>
 <li>
 Excellent communication, coordination, and stakeholder management skills.
 </li>
 <li>
 High attention to detail, problem-solving ability, and process orientation.
 </li>
 <li>
 Familiarity with online testing platforms, LMS tools, or exam delivery systems preferred.
 </li>
 </ul>
 
 
</div>

Associate Operations Manager

Microsoft

<div>
 
 Organization Summary
 
 
 
 If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. We make doing business with Microsoft easy.
 
 
 Microsoft Enterprise Direct Services, within Microsoft Business Operations, provides direct and centralized operations services for Direct Enterprise Agreement customers to transact with Microsoft. We are accountable to design and executing transactional services across the Enterprise customer lifecycle. We relentlessly pursue process efficiency, timeliness, quality, and compliance, all while providing world class Customer experience. We are looking for team members to join our team to focused on delivering an exceptional Customer experience with deep expertise in Contracting, Order Management, Billing and Supplier Management and Customer relationship experience.
 
 
 
 
 
 Position Description
 
 
 
 The Customer Operations Manager is responsible for customer-facing licensing solutions and must be a subject matter expert within our Volume Licensing concepts and processes. The Customer Operations Manager will provide direct, front line transactional support for Microsoft Field sellers and our customers. The Customer Operations Manager is responsible for ensuring adherence with the Microsoft account plan, ensuring deliverables are executed on time and of high quality for our customers.
 
 
 The role will also provide fantastic opportunities to lead and shape next generation experiences for internal stakeholders and end customers. Are you ready to make an impact in this exciting and challenging role?
 
 
 
 Responsibilities
 
 
 
 
 Contracting and Order Management
 
 
 
 <ul>
 <li>
 Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials.
 </li>
 <li>
 Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month .
 
 
 </li>
 </ul>
 
 Billing Management
 
 
 
 <ul>
 <li>
 Billing Execution: ensuring accurate and compliant order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices.
 </li>
 <li>
 Credit Approval management: including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills.
 </li>
 <li>
 Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status.
 
 
 </li>
 </ul>
 
 Customer Service
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues.
 </li>
 <li>
 Oversee the daily operations of the customer service team to ensure quality standards are met and maintained.
 </li>
 <li>
 Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance.
 </li>
 <li>
 Handle escalated customer service issues and complaints in a professional and efficient manner.
 </li>
 <li>
 Work closely with other departments to resolve customer issues and ensure a positive customer experience.
 </li>
 <li>
 Develop and implement processes and procedures to streamline the customer service operation.
 </li>
 <li>
 Stay up-to-date on industry trends and best practices to ensure the customer service team is providing the highest level of service possible.
 </li>
 <li>
 Generate reports on customer service metrics and activity for senior leader consumption and monthly business reviews.
 
 
 </li>
 </ul>
 
 Operations Excellence: Optimization and Process improvement
 
 
 
 <ul>
 <li>
 Acts as a thought leader to drive consistency in processes, capabilities, and services meeting performance expectations for consistency, accuracy, simplification, and timeliness of delivery .
 </li>
 <li>
 Trusted advisor for customers and internal clients on operational processes and capabilities, and provides efficient, scalable operational solutions across a portfolio of accounts .
 
 
 </li>
 </ul>
 
 Stakeholder Management (Field, Partners, Customers)
 
 
 
 <ul>
 <li>
 Uses voice of customer frameworks and metrics to identify trends and influences across multiple customers and internal groups.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required Experience/Minimum Qualifications
 
 
 
 <ul>
 <li>
 6+ years of work experience in contracting &amp; order management, pipeline management, &amp; billing execution, with a focus on financial accuracy, compliance, and risk management.
 </li>
 <li>
 Expertise in contract validation, pipeline management, credit approval, and billing management, with strong capabilities in customer service, stakeholder engagement, process optimization, and operations excellence.
 </li>
 <li>
 Proficiency in data-driven decision-making, using KPIs to monitor performance, and acting as a trusted advisor to internal and external customers.
 </li>
 <li>
 Bachelor&rsquo;s degree in business, Operations, Finance or related field AND operations, program management or process management work experience
 </li>
 <li>
 OR equivalent experience.
 </li>
 <li>
 On site presence minimum 3 days/week.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 4+ years of experience in customer service operations, managing escalations, improving service metrics, &amp; implementing process improvements to streamline operations.
 </li>
 <li>
 Experience with similar industry Business Value deal constructions.
 </li>
 <li>
 Experience with Microsoft licensing concepts, including contracts, quotes and invoices, as well as evaluation and review of complex proposals, agreements, and amendments.
 </li>
 <li>
 Experience providing direct support for Microsoft Volume Licensing sales and support lifecycle.
 
 
 </li>
 </ul>
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>

Customer Operations Manager

Google

<div>
 Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
 
 Gurugram, Haryana, India; Bengaluru, Karnataka, India
 
 .
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Supply Chain, Operations Management, Finance, Business, a related field or equivalent practical experience.
 </li>
 <li>
 4 years of experience in multi-disciplined procurement, leading strategy development, execution and sourcing or a related function, or a related advanced degree.
 </li>
 <li>
 Experience with manual and online running Request for Information (RFIs) and Request for Proposal (RFPs).
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 4 years of experience in agreement management, or related procurement roles, overseeing the entire agreement life-cycle or procurement operations.
 </li>
 <li>
 Experience in collaborating with legal teams or external counsel for agreement drafting and review, and support in agreement negotiations, terms clarification, and issue resolution.
 </li>
 <li>
 Experience in managing agreement functions, and ensuring alignment with organizational standards.
 </li>
 <li>
 Experience in agreement management software to improve the management processes.
 </li>
 <li>
 Experience in developing standardized processes and workflows for agreement management with the knowledge of agreement management principles.
 
 
 </li>
 </ul>
 
 About the job
 
 The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team when providing in depth analysis on all manner of strategic decisions across Google products. From developing forward-thinking analysis to generating management reports to scaling our automated financial processes, the Finance organization is an important partner and advisor to the business.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support contract administration process including agreement stamping, signature, and closure and agreement metadata management.
 </li>
 <li>
 Monitor agreement compliance, obligations, and milestones throughout the duration.
 </li>
 <li>
 Identify and engage with external vendors or service providers to manage specific aspects of the process.
 </li>
 <li>
 Support development of standardized processes and workflows for agreement administration and management.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Commercial Operations Manager

Exide Energy Solutions Ltd

<div>
 
 
 About Company:
 
 
 
 Exide Energy Solutions Limited (EESL) is one of the fastest growing companies who has vision to solve social issues regarding energy, environment, resource, etc with producing lithium-ion battery products. Exide Energy Solutions Ltd is setting up India&rsquo;s first Giga plant to manufacture Lithium Ion Cells in Bengaluru. Exide Energy Solutions Limited is looking for NMC Cell design and development in the Cell R&amp;D organization to achieve company&rsquo;s goal. The role requires to lead design and development team for NMC technology for various format of battery cells manufactured in EESL Gigafactory.
 
 
 
 
 
 
 Job
 
 
 Description
 
 :
 
 <ul>
 <li>
 Maintaining adequate inventories of Raw Materials /Assembly Materials/PPEs /Consumables etc in shopfloor as per Production plan
 </li>
 <li>
 Issuing Materials from various warehouses to production with help of various Materials handling equipment&rsquo;s such as RGV (Rail Guided Vehicle) AGV (Automated Guided Vehicle), Forklifts, BOPTs, HOPTs, Stalkers, Conveyors etc.
 </li>
 <li>
 Allocating Manpower for Kitting/De-Palletizing, Palletising Packing, Materials issues, Internal Scarp movement etc
 </li>
 <li>
 Ensuring zero stock variance through stock reconciliation, cycle counting Variance analysis etc.
 </li>
 <li>
 Moving various scrap (Haz and non-Haz) to defined area.
 </li>
 <li>
 Co-ordinating with internal stake holders such as production planning, Process, Maintenance, Quality, IT Contractors, SCM etc. to ensure the fulfilment of business requirements
 </li>
 <li>
 Ensure required entries and passed in SAP and documents are maintained as per Standard operating procedure.
 </li>
 <li>
 Adherence to standards
 </li>
 <li>
 Maintaining and issuing PPEs and Consumables
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Ensuring the right materials are delivered to production at the right time and in the right place
 </li>
 <li>
 Coordinating with Internal stake holders to avoid production stoppage due to non-availability of materials
 </li>
 <li>
 Train manpower to use related equipment for execution
 </li>
 <li>
 Warehouse Management
 </li>
 <li>
 WMS
 </li>
 <li>
 ASRS
 </li>
 <li>
 Inventory Management
 </li>
 <li>
 Scrap Management
 </li>
 <li>
 Cycle counting
 </li>
 </ul>
</div>

Warehouse Manager/Factory Logistics Operations Manager

GoKhana

<div>
 
 
 About Launch Manager &ndash; Corporate F&amp;B Operations
 
 
 
 We are seeking an experienced Mobilization Manager to lead projects that enhance the experience of our clients, partners, Customers and internal users. This proactive role is critical for driving new project launches at client locations and improving operational efficiencies at client sites. The ideal candidate will serve as the bridge between the Sales team, Onboarding team, and other cross-functional departments, ensuring a seamless transition from project initiation to execution. The role involves overseeing launches and mobilizations across India, with travel required based on business needs. This role requires a proactive leader who not only anticipates challenges but actively drives solutions from inception. to completion.
 
 
 
 The Ideal Candidate Must Have
 
 
 <ul>
 <li>
 A Strong Customer Focus: A deep commitment to understanding and addressing client needs, ensuring that every project aligns with our clients&rsquo; expectations and delivers a superior experience.
 </li>
 <li>
 Excellent Problem-Solving Abilities: A knack for analyzing complex issues, quickly identifying root causes, and devising innovative, data driven solutions that enhance operational efficiency and customer satisfaction.
 </li>
 <li>
 An Unwavering Eye for Detail: Precision and care in every aspect of project management, ensuring that nothing is overlooked&mdash;from strategic planning to final execution&mdash;thus maintaining the highest standards of quality.
 </li>
 <li>
 Outstanding Organizational Skills: The capacity to juggle multiple tasks simultaneously while prioritizing effectively in a fast-paced, dynamic environment. This includes managing deadlines, coordinating with cross-functional teams, and ensuring that each component of a project is executed flawlessly. To Summarize, the role demands a leader who is both strategic and hands-on, combining meticulous attention to detail with the ability to manage a broad array of responsibilities without compromising on quality or customer service.
 </li>
 </ul>
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 The role requires to manage the Launches and mobilizations across India and will require to travel as per the business requirement.
 </li>
 <li>
 Lead and own end to end accountability of successful delivery for all Launches and mobilization projects, as assigned including undermentioned various business requirements:
 </li>
 <li>
 New Food court / TechPark / Institutions.
 </li>
 <li>
 New Corporate Services Food Trials.
 </li>
 <li>
 Existing Corporate New Outlet additions / Vendor Transitions.
 </li>
 <li>
 Off-Boarding of FC -Corporate &ndash; Vendor Partner.
 </li>
 <li>
 Manage all Projects from Inception to Execution by developing comprehensive detailed oriented project plans with clear milestones, timelines, and resource allocation.
 </li>
 <li>
 Act as a liaison between Corporates, Vendor partners, Sales, Onboarding, and other interdepartmental teams to ensure alignment and seamless execution.
 </li>
 <li>
 Follow the SOP and all Processes outlined by CoE for project plan that outlines complete Scope of Project management including Site visits, getting HSE do a preliminary survey, submission of gap reports, Coordination for Capex, Opex, IT assets, and Branding at client location.
 </li>
 <li>
 Take detailed on the Sales Commitments to corporates and plan Project such that they are aligned with Onboarding requirements and delivers a seamless services experience at launch. Implement and monitor project management best practices, ensuring error-free setups through detailed reviews and enforce robust maker-checker.
 </li>
 <li>
 Provide regular status updates, maintain clear documentation, and effectively communicate project progress to stakeholders.
 </li>
 <li>
 Ensure projects deliver a superior client experience by understanding and addressing customer needs throughout the project lifecycle.
 </li>
 <li>
 Coordination with All.
 </li>
 <li>
 At end of every project conduct an CSAT survey, and derive learnings from the projects to put to use in upcoming Projects.
 </li>
 </ul>
 
 
 Project Management Of CoE Driven Other Projects
 
 
 <ul>
 <li>
 The Project Manager role also spans on select projects driven by CoE that targets to bring efficiency at work for all Internal teams leading to enhanced CSAT of Client, End users, vendor partners and internal teams.
 </li>
 <li>
 The CoE Projects includes including undermentioned various business enhancement projects.
 </li>
 <li>
 Tech Adoption of developed tech features for operations.
 </li>
 <li>
 Learning and Development of Operations Team for the use of the features.
 </li>
 <li>
 Site Visits and Audits for review of Process gaps and enhancement identification
 </li>
 <li>
 Identification of New Features required to be built.
 </li>
 <li>
 Participate in any ad hoc projects planned by CoE.
 </li>
 <li>
 Self-Learning and development of all Internal processes including the Onboarding process that will Help mitigate requirement changes immediately if required during a launch Project.
 </li>
 </ul>
 
 This summarizes the core responsibilities, emphasizing leadership, precision, and effective coordination to drive project success.
 
 
 
 Requirements
 
 
 
 
 Required Qualifications and Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Hospitality or Business Administration.
 </li>
 <li>
 Skilled in data management with advanced computer applications skills in Xls and Power point Presentation.
 </li>
 <li>
 Proven experience in project management, with a track record of successfully leading client-focused initiatives.
 </li>
 <li>
 Strong customer focus with excellent problem-solving abilities, Excellent organizational and communication skills.
 </li>
 <li>
 Exceptional attention to detail and the ability to manage multiple tasks simultaneously.
 </li>
 <li>
 Self-Starter, Ability to work with Minimal Supervision effectively in a fast-paced, cross-functional environment.
 </li>
 </ul>
 
 
 Benefits
 
 
 
 
 Why You&rsquo;ll Love Working Here:
 
 
 
 At GoKhana, you&rsquo;ll be part of a collaborative and innovative team that&rsquo;s passionate about transforming the way people experience food at work. GoKhana is built on the principle of simplicity, whether it is the simplicity of solving problems or ease of using the app. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
 
</div>

Launch Manager – Corporate F&B Operations

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Operations Manager

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Customer Operations Manager

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Warehouse Manager/Factory Logistics Operations Manager

Launch Manager – Corporate F&B Operations