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operations & maintenance area manager

operations manager

Confidential

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a results-driven and strategic
 
 Operations Manager
 
 to oversee the daily operations of our call center. This role is responsible for ensuring efficient processes, high-quality customer service, team productivity, and compliance with company standards and service-level agreements (SLAs). The ideal candidate has strong leadership skills, is data-oriented, and thrives in a fast-paced, customer-focused environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and lead a team of supervisors, team leads, and call center agents.
 </li>
 <li>
 Oversee daily operations, including workforce scheduling, queue management, and service level performance.
 </li>
 <li>
 Monitor and analyze KPIs (e.g., AHT, FCR, CSAT, SLA) and drive continuous improvement strategies.
 </li>
 <li>
 Develop and implement operational policies, procedures, and best practices to enhance customer experience and team performance.
 </li>
 <li>
 Collaborate with Quality Assurance, Training, HR, and IT teams to support agent development and system efficiency.
 </li>
 <li>
 Handle escalations and complex customer issues as needed.
 </li>
 <li>
 Ensure compliance with company policies, data protection laws, and regulatory requirements.
 </li>
 <li>
 Prepare and present operational reports to senior leadership.
 </li>
 <li>
 Foster a positive, motivated, and performance-driven culture within the team.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Communications, or a related field (preferred).
 </li>
 <li>
 3+ years of experience in call center operations, with at least 2 years in a leadership role.
 </li>
 <li>
 Strong knowledge of call center technologies (e.g., ACD, CRM, WFM tools).
 </li>
 <li>
 Proven ability to lead and develop high-performing teams.
 </li>
 <li>
 Excellent communication, problem-solving, and decision-making skills.
 </li>
 <li>
 Data-driven mindset with strong analytical skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Experience with remote/hybrid teams.
 </li>
 <li>
 Lean Six Sigma or other process improvement certifications.
 </li>
 <li>
 Familiarity with omnichannel support (phone, email, chat, social media).
 </li>
 <li>
 Able to work on site with flexible schedule.
 </li>
 </ul>
</div>

Operations Manager

TTEC

<div>
 Sales Operations Manager, Cairo, Egypt
 
 
 Bringing smiles is what we do at TTEC&hellip; for you and the customer. We are looking to hire an experienced outbound Sales Operations Manager working in our Cairo site. You&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
 
 
 Reporting to the Senior Sales Manager, you will be responsible for leading a team of sales team leaders and sales agents and developing and implementing successful sales strategies.
 
 
 
 What You&rsquo;ll Do As a Leader
 
 
 
 <ul>
 <li>
 Lead a sales team through coaching, mentoring &amp; motivating, using proven sales and leadership skills. Develop key Performance Metrics and dashboards that help the sales team and operations focus on performance drivers.
 </li>
 <li>
 Possess strong understanding of Outbound, Inbound and Account management sales motions and working to drive and generate net new revenue.
 </li>
 <li>
 Drive the highest level of performance from the Sales teams and at the same time be a role model &amp; instill TTEC and client values.
 </li>
 <li>
 Understand the importance of building lasting customer relations and how to identify and drive upselling and cross-selling sales opportunities.
 </li>
 <li>
 Develop sales strategies to continue meeting sales goals, while reducing overall customer cancellations and generating revenue.
 </li>
 <li>
 Build knowledge on client products and services &ndash; features, benefits and impact on Digital media/cloud based customers.
 </li>
 <li>
 Work with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute.
 </li>
 <li>
 Analyze business goals, customer &amp; agent data &amp; daily reports to find areas of continuous improvement.
 
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do As Sales Manager
 
 
 
 <ul>
 <li>
 Manage Sales pipeline and regular forecasting to meet assigned goals.
 </li>
 <li>
 Prepare GBD Sales performance reports by collecting, analysing, and summarizing sales, data and trends.
 </li>
 <li>
 Develop and continuously improve lead qualification using established criteria and standards.
 </li>
 <li>
 Produce and implement action-oriented plans when sales goals or SLAs do not meet expectations.
 </li>
 <li>
 Implement and review policies, business metrics, productivity and operating structure to consistently grow the sales results.
 </li>
 <li>
 Provide weekly reporting on Volume, conversion, queue and product level details, and sales opportunities. In addition to revenue and pipeline measurement, each manager will track daily, weekly and monthly activity &amp; productivity metrics on their teams to ensure the team is spending their time on the highest value add actions at all times.
 
 
 
 </li>
 </ul>
 
 What You Need To Succeed
 
 
 
 <ul>
 <li>
 Native or fluent in spoken and written English
 </li>
 <li>
 Demonstrated success in sales ideally in a BPO company or similar, with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line.
 </li>
 <li>
 Success with managing a BPO brick and mortar team.
 </li>
 <li>
 Demonstrated ability to be a quick learner.
 </li>
 <li>
 Showcase a proven track record in motivating and leading a team to build skills on new cloud based, digital media solutions
 </li>
 <li>
 Ability to compile sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations that are digestible for the entire company
 </li>
 <li>
 Willingness to work across shifts for international clients
 </li>
 <li>
 Advanced knowledge of Sales Operations, Technology used in Digital sales
 </li>
 <li>
 Strong leadership driving Sales, Customer Success and Subscription management.
 </li>
 <li>
 Proven ability to effectively manage people effectively, hire and train, coach new sales team members.
 </li>
 <li>
 Proven ability to develop, communicate and present to upper management on new ideas, proposals and feedback to move the business forward.
 
 
 
 </li>
 </ul>
 What You Can Expect
 
 
 <ul>
 <li>
 Supportive of your career and professional development
 </li>
 <li>
 An inclusive culture and community minded organization where giving back is encouraged
 </li>
 <li>
 A global team of curious lifelong learners guided by our company values
 </li>
 <li>
 Ask us about our paid time off (PTO) and wellness and healthcare benefits
 </li>
 <li>
 And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
 
 
 
 </li>
 </ul>
 
 About TTEC
 
 
 
 Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
 
 
</div>

Sales Operations Manager

Cilantro

<div>
 ]Role Description
 
 
 ]This is a full-time on-site role located in Qesm El Maadi for an Operations Manager with a coffee background. The Operations Manager will be responsible for overseeing day-to-day operations, including managing staff, ensuring quality control, maintaining inventory, and optimizing operational efficiency. They will also be tasked with developing strategies to improve customer experience, implementing training programs, and ensuring compliance with hygiene and safety standards. Additionally, the Operations Manager will collaborate with other departments to launch new products and drive the company&rsquo;s growth objectives.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Oversee daily operations across caf&eacute;s, roasteries, or production facilities.
 </li>
 <li>
 Ensure smooth workflow from sourcing to service &mdash; bean to cup.
 </li>
 <li>
 Implement and monitor Standard Operating Procedures (SOPs) for quality, efficiency, and consistency.
 </li>
 <li>
 Manage scheduling, staffing levels, and daily performance targets.
 </li>
 <li>
 Maintain high product quality and consistency across all outlets.
 </li>
 <li>
 Ensure all beverages meet company standards and brand expectations.
 </li>
 <li>
 Lead quality control checks and coordinate with barista trainers or coffee specialists.
 </li>
 <li>
 Gather and act on customer feedback to enhance the coffee experience.
 </li>
 <li>
 Monitor and manage P&amp;L, budgets, and cost controls.
 </li>
 <li>
 Track KPIs (sales, labor cost %, waste, COGS, etc.) and develop improvement plans.
 </li>
 <li>
 Optimize supply chain, stock management, and vendor contracts.
 </li>
 <li>
 Lead, train, and motivate caf&eacute; managers and operational teams.
 </li>
 <li>
 Foster a culture of accountability, service excellence, and coffee passion.
 </li>
 <li>
 Conduct performance reviews and identify training or development needs.
 </li>
 <li>
 Support in opening new locations (site setup, hiring, training, launch readiness).
 </li>
 <li>
 Collaborate with senior management on operational strategy and process improvement.
 </li>
 <li>
 Ensure compliance with local regulations, safety, and hygiene standards.
 </li>
 <li>
 Work with marketing on promotions, launches, and brand activations.
 </li>
 <li>
 Liaise with procurement for sourcing premium coffee beans and consumables.
 </li>
 <li>
 Partner with HR on hiring and retention of coffee talent (baristas, roasters, etc.).
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 ] ]Strong background in coffee and F&amp;B operations
 </li>
 <li>
 Experience in staff management, training, and development
 </li>
 <li>
 Knowledge of inventory management, quality control, and operational efficiency
 </li>
 <li>
 Excellent customer service and communication skills
 </li>
 <li>
 Ability to work on-site in Qesm El Maadi
 </li>
 <li>
 Problem-solving and strategic thinking abilities
 </li>
 <li>
 Relevant degree or certification in hospitality management or a related field
 </li>
 <li>
 Experience in a fast-paced, results-driven environment is a plus
 </li>
 </ul>
</div>

Operations Manager - Coffee Background

Emirates NBD

<div>
 
 
 Job Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 MIS reporting for all units of Legal &amp; Company Secretary.
 </li>
 <li>
 Managing the relationship with auditors (internal and external) and procurement.
 </li>
 <li>
 Keeping the calendar of legal training up to date.
 </li>
 <li>
 Administrating legal systems.
 </li>
 <li>
 Translating minutes &amp; ensuring translation quality check for ENBD Group.
 </li>
 <li>
 Processing AGM, Group Trade Licenses, MOAs &amp; POAs.
 </li>
 <li>
 Boards and committees&rsquo; minutes taking and files preparations.
 </li>
 <li>
 Responsibility of raising all empower/identity/IT requests.
 </li>
 <li>
 Onboarding new joiners.
 </li>
 <li>
 IT assets management and record keeping.
 </li>
 <li>
 Updating the projects tracker regularly and accurately.
 </li>
 <li>
 Managing a team of Legal administrators.
 </li>
 <li>
 Principal responsibility of documents and record management.
 </li>
 <li>
 Tracking supporting and recording projects lists and ensuring adherence to project timelines and delivery.
 </li>
 <li>
 Monitor the application of the legal and corporate governance guidelines and highlight any breach.
 </li>
 <li>
 Receiving and reviewing invoices, engagement letters and MSAs.
 </li>
 <li>
 Monitor fee caps and highlights any deviation to the General Counsel.
 </li>
 <li>
 Processing most of the group translation in house.
 </li>
 <li>
 Minimum 5 to 7 years&rsquo; experience as business operations, project management and MIS reporting to Senior/Executive Management in a large local or an international institution.
 </li>
 <li>
 Excellent knowledge of MS Office.
 </li>
 </ul>
 
 
</div>

Legal Operations Manager

Talaat Moustafa Group

<div>
 
 
 Job Overview:
 
 
 
 We are seeking a dynamic and experienced Mall Operations Manager to oversee the strategic and operational aspects of our mall. The ideal candidate will excel in fostering relationships with tenants, optimizing operational efficiency, and enhancing the overall customer experience.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Business Planning:
 
 Develop a comprehensive business plan for the mall, encompassing all critical components of mall operations to drive success and growth.
 </li>
 <li>
 
 Tenant Relations:
 
 Cultivate and maintain long-term, beneficial relationships with existing tenants and retail groups to secure ongoing and future business opportunities.
 </li>
 <li>
 
 Operational Coordination:
 
 Implement and uphold approved procedures and systems across all mall functions, ensuring seamless collaboration among internal departments to meet business objectives and enhance tenant and customer experiences.
 </li>
 <li>
 
 Maintenance Management:
 
 Collaborate with department heads to prepare and oversee plans for regular and periodic maintenance, ensuring high-quality execution and adherence to schedules.
 </li>
 <li>
 
 Financial Oversight:
 
 Manage the collection of dues from tenants, ensuring compliance with contractual terms and timely resolution of any financial issues.
 </li>
 <li>
 
 Complaint Resolution:
 
 Address tenant complaints and demands efficiently, working proactively to identify and eliminate the root causes while adhering to legal and contractual obligations.
 </li>
 <li>
 
 Legal Compliance:
 
 Ensure all mall operations and tenant interactions are conducted in accordance with applicable legal standards and regulations.
 </li>
 <li>
 
 Brand Management:
 
 Develop and maintain a strong corporate mall identity, ensuring compliance with brand guidelines and promoting a cohesive image.
 </li>
 <li>
 
 Customer Service Enhancement:
 
 Take initiative to improve customer service within the mall, implementing strategies that enhance the shopping experience.
 </li>
 <li>
 
 Additional Responsibilities:
 
 Perform other tasks as assigned to support the overall objectives of the mall.
 </li>
 </ul>
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 MBA in Management or related field is preferred.
 </li>
 <li>
 Minimum of 5 years of experience in mall management or a similar role.
 </li>
 <li>
 Strong business acumen with a solid understanding of commercial facilities management.
 </li>
 <li>
 Proven experience in managing leasing contracts, negotiations, and tender management.
 </li>
 <li>
 Excellent communication and interpersonal skills, with a customer-oriented mindset.
 </li>
 </ul>
 
 
</div>

Associate Operations Manager - Malls

elmenus

<div>
 
 Job Description
 
 
 
 
 We are looking for a highly motivated
 
 content operations manager
 
 who will join elmenus content team. You will own the management and automation of processes for our content operations to expand our restaurant base &amp; make sure that all the information a user requires to make a decision about their restaurant preference is always updated and accurate. You will be joining a very fast paced dynamic environment and your work will impact the way users experience restaurants. The role will be based in Cairo Office and you will report to Head of Operations.
 
 
 
 What you will do
 
 
 <ul>
 <li>
 Own the content function, help in building &amp; automating processes that help us maintain and grow a reliable updated restaurant information on elmenus as well improving the system by analyzing and adjusting our processes
 </li>
 <li>
 Provide data analysis for all operational matters to understand and extract operational insights to improve the overall process
 </li>
 <li>
 Prepare reports for the management on a daily, weekly and monthly basis.
 </li>
 <li>
 Plan and organize recruitment for the department&rsquo;s multiple diverse functions
 </li>
 <li>
 Conduct performance analysis on regular and case basis, analyzing operational KPIs, working towards their improvement.
 </li>
 <li>
 Set a daily performance system with a monthly bonus basis, monitoring and reporting the achievement of the team&rsquo;s objectives
 </li>
 <li>
 Prepare and conduct professional training for content team on general operational matters as well as customized software
 </li>
 <li>
 Build strong customer relationships with restaurants managers/owners and generate sales leads for the sales team
 </li>
 <li>
 Work together with Sales for providing consultancy to restaurants according to their needs to increase their revenue.
 </li>
 <li>
 Support Marketing team by establishing a quality content and effective campaigns to help them achieve marketing KPI&rsquo;s.
 </li>
 <li>
 Work with the technology team on developing new features for the system used to improve operational performance.
 
 
 </li>
 </ul>
 Job requirements
 
 
 At least
 
 3 to 4 years&rsquo; work experience
 
 preferably in agile project management
 
 
 <ul>
 <li>
 You have excellent Analytical Skills.
 </li>
 <li>
 You are able to quickly comprehend, simplify and present complex issues and challenges to broad audience.
 </li>
 <li>
 You have strong communication skills to communicate with internal teams across various functions and levels (technology &amp; Sales) and external partners from restaurants &amp; users
 </li>
 <li>
 You are target-oriented and can work well under pressure.
 </li>
 <li>
 You are detail oriented and persistent with the ability to see multiple tasks through to completion simultaneously.
 </li>
 <li>
 You take initiatives on a regular basis to optimize the workflow.
 </li>
 <li>
 You&rsquo;re able to craft and deliver executive-level presentations.
 </li>
 <li>
 You have excellent project management, negotiating and people skills.
 </li>
 <li>
 You are comfortable with working unpredictable hours
 </li>
 <li>
 You are highly self-motivated and action oriented.
 </li>
 <li>
 You have Excellent English and Arabic language skills (writing and understanding)
 </li>
 <li>
 You have Excellent excel and powerpoint skills.
 </li>
 <li>
 Passionate about food is always a plus
 </li>
 </ul>
</div>

Restaurant Content Operations Manager

Amazon

<div>
 
 Description
 
 
 
 Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
 
 
 Our Operation&rsquo;s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer&rsquo;s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Support, mentor, and motivate your leadership across different levels
 </li>
 <li>
 Lead large-scope projects with site and regional impact
 </li>
 <li>
 Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
 </li>
 <li>
 Manage safety, quality, productivity, and customer delivery promises
 </li>
 <li>
 Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
 
 
 </li>
 </ul>
 A day in the life
 
 
 As an Operations Manager, you will play a critical role in driving your team&rsquo;s success. You&rsquo;ll oversee performance across your department, setting clear expectations and ensuring each team member has the right tools and resources to achieve their goals. Your role goes beyond day-to-day execution &mdash; you&rsquo;ll partner with site leadership, regional stakeholders, and support teams to remove obstacles, influence decisions, and deliver results at scale. This is an opportunity to lead with impact, empower your team, and shape the future of our operations.
 
 
 
 About The Team
 
 
 
 A home grown leadership team, built on strong Amazon standards and driven by a high bar of excellence. We operate as one team, united in our mission to build a best-in-class Center of Excellence in operations. Together, we foster an environment of trust, collaboration, and ownership, where leaders and associates can thrive. As we continue raising the bar, we remain committed to Amazon&rsquo;s vision of becoming Earth&rsquo;s Best Employer.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of employee and performance management experience
 </li>
 <li>
 Bachelor's degree or equivalent
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3+ years of performance metrics, process improvement or lean techniques experience
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3093635
</div>

Operations Manager, Fulfilment Center Operations

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