customer service operation manager Jobs in Test Jobs In Giza Egypt

customer service operation manager

planning manager Jobs in Test Jobs In Giza Egypt

planning manager

plant manager Jobs in Test Jobs In Giza Egypt

plant manager

project manager Jobs in Test Jobs In Giza Egypt

project manager

team manager - operations systems support Jobs in Test Jobs In Giza Egypt

team manager - operations systems support

operations manager

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 So what does an
 
 Operations Manager
 
 really do?
 
 
 Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role!
 
 
 Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager.
 
 
 Imagine yourself going to work with one thing on your mind: client satisfaction. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients.
 
 
 As you look at your tasks for the day, you know that as an Operations Manager , you need to constantly touch base with your Team Leaders. This includes not just your employees but also reviewing the data of their KPIs (AHT, CSAT, Service Levels). You must also coordinate with other departments because TaskUs as a whole is dependent on operations -- it is the heart of the business. You need to be able to solve problems especially with the struggle of moving one person from one campaign to another.
 
 
 As Operations Manager, you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time.
 
 
 Do you have what it takes to become an Operations Manager?
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Someone who already has the skills to even call themselves a Manager! In other words, someone who has at least three years of related working experience, preferably someone who already knows how the system works -- specializing in a customer experience operations and management.
 </li>
 <li>
 Someone who's responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment . Someone who can lead and is great in analyzing situations and data .
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Good to have but not required: fluent in Spanish
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2503_4164
 
 
 Posted At: Thu Mar 20 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Operations Manager

Confidential Careers

<div>
 
 Position: Plant Manager
 
 
 Industry: FMCG
 
 
 Location: 6th of October, Giza
 
 
 
 
 
 
 Purpose of the Role
 
 
 
 The Plant Manager is responsible for leading all aspects of manufacturing, maintenance, packaging, and QHSE functions at the Egypt Plant. This role ensures safe, efficient, and cost-effective production of high-quality products while driving operational excellence, continuous improvement, and compliance with regulatory, quality, and environmental standards. The Plant Manager oversees multiple teams, ensures alignment across functions, and fosters a high-performance culture.
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 
 1. Manufacturing &amp; Production Oversight
 
 
 <ul>
 <li>
 Lead and manage all manufacturing and packaging operations to meet production targets, quality standards, and delivery timelines.
 </li>
 <li>
 Develop and implement production plans and schedules aligned with customer demand and inventory requirements.
 </li>
 <li>
 Optimize resource allocation (materials, labor, machinery) to maximize plant throughput and efficiency.
 </li>
 <li>
 Drive operational excellence and continuous improvement initiatives using lean manufacturing and Six Sigma methodologies.
 </li>
 <li>
 Monitor production KPIs, identify bottlenecks, and implement corrective actions to improve line efficiency, reduce waste, and minimize downtime.
 </li>
 </ul>
 
 
 2. Maintenance Management
 
 
 <ul>
 <li>
 Oversee preventive and corrective maintenance for mechanical, electrical, and packaging equipment to ensure uninterrupted operations.
 </li>
 <li>
 Develop maintenance schedules, monitor performance, and implement reliability improvement initiatives.
 </li>
 <li>
 Ensure effective spare parts planning and availability to minimize production disruptions.
 </li>
 <li>
 Lead the maintenance team, providing technical guidance and fostering skill development.
 </li>
 </ul>
 
 
 3. QHSE (Quality, Health, Safety &amp; Environment)
 
 
 <ul>
 <li>
 Lead the development of a strong safety culture and ensure compliance with company and regulatory safety standards.
 </li>
 <li>
 Conduct risk assessments, safety audits, and incident investigations; ensure corrective actions are implemented timely.
 </li>
 <li>
 Ensure adherence to quality standards (GMP, ISO, HACCP) and environmental regulations.
 </li>
 <li>
 Collaborate with the QHSE Associate Manager to train staff on safety, quality, and environmental responsibilities.
 </li>
 </ul>
 
 
 4. People Leadership &amp; Development
 
 
 <ul>
 <li>
 Lead, mentor, and develop cross-functional teams including production, maintenance, packaging, and QHSE personnel.
 </li>
 <li>
 Conduct performance evaluations, identify training needs, and implement succession plans for key roles.
 </li>
 <li>
 Foster collaboration across departments to drive efficiency, accountability, and a high-performance culture.
 </li>
 </ul>
 
 
 5. Operational Excellence &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Track, monitor, and report on plant KPIs, including production efficiency, quality, safety, and sustainability metrics.
 </li>
 <li>
 Implement process improvements to reduce production costs, optimize utilities consumption, and enhance product quality.
 </li>
 <li>
 Standardize operational procedures (SOPs) and ensure compliance across all functions.
 </li>
 </ul>
 
 
 6. Financial &amp; Resource Management
 
 
 <ul>
 <li>
 Manage plant budgets, control operating expenses, and drive cost optimization initiatives.
 </li>
 <li>
 Ensure effective resource utilization, including manpower, materials, and energy consumption.
 </li>
 <li>
 Support capital expenditure projects and ROI assessment for plant improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 Experience:
 
 <ul>
 <li>
 Minimum 15 years in manufacturing operations, preferably within the beverage, dairy, or FMCG industry.
 </li>
 <li>
 At least 5 years in a senior leadership role managing production, maintenance, packaging, and QHSE functions.
 </li>
 </ul>
 
 Knowledge &amp; Skills:
 
 <ul>
 <li>
 Strong technical knowledge of manufacturing, packaging, and maintenance operations.
 </li>
 <li>
 Deep understanding of quality, safety, and environmental compliance requirements.
 </li>
 <li>
 Proficiency in ERP systems and production management tools.
 </li>
 <li>
 Leadership, problem-solving, and decision-making skills to manage large cross-functional teams.
 </li>
 <li>
 Ability to drive continuous improvement and operational excellence initiatives.
 </li>
 </ul>
 
 Qualifications:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Mechanical, Industrial, or Food Technology Engineering (or related field).
 </li>
 <li>
 Advanced certifications in Operations Management, Lean Manufacturing, or Six Sigma are preferred.
 </li>
 </ul>
 
 
 
 
 
 Competencies Required
 
 
 <ul>
 <li>
 Strategic thinking and business acumen.
 </li>
 <li>
 Results-driven with strong problem-solving and decision-making skills.
 </li>
 <li>
 Leadership and people development capabilities.
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 Adaptability, resilience, and ability to manage multiple priorities.
 </li>
 <li>
 Analytical mindset and data-driven approach to operational decisions.
 </li>
 </ul>
 
 
 
 
 
 Role Positioning within Operating Model
 
 
 <ul>
 <li>
 
 Strategic Direction:
 
 Define plant-level operational strategy aligned with business goals, drive continuous improvement, and optimize resources.
 </li>
 <li>
 
 Operational Leadership:
 
 Lead production, maintenance, packaging, and QHSE functions to ensure efficient, safe, and high-quality operations.
 </li>
 <li>
 
 Administrative Execution:
 
 Manage plant budgets, reporting, regulatory compliance, and workforce planning.
 </li>
 <li>
 
 Functional Support:
 
 Provide guidance, technical support, and mentoring to cross-functional teams; collaborate with corporate Supply Chain, Quality, and R&amp;D functions.
 </li>
 </ul>
 
 
</div>

Plant Manager

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Associate Manager, Admission | MAF Entertainment | SKI Egypt
 
 
 
 ROLE SUMMARY
 
 
 
 The Admission Associate Manager drives the performance of the Global Snow ticketing team to meet all commercial and service-related goals. This role will ensure operational direction while ensuring an optimal customer experience while supporting budget and revenue targets.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Manages the guest service team during daily operations, including the information desk, lobby up-sellers, ticket counters, call center and access control.
 </li>
 <li>
 Actively adhering to and promoting the highest levels of customer service throughout the Guest Services team.
 </li>
 <li>
 Drives strategic and tactical best practice in Ticketing to ensure that our processes, systems and people deliver excellence in Ticketing Guest Experience.
 </li>
 <li>
 Works closely with the cash office team to ensure correct results in daily revenue reports.
 </li>
 <li>
 Produces relevant management reports to help Global Snow understand its commercial positioning regarding ticket sales activity.
 </li>
 <li>
 Works closely with Marketing Team for Global Snow website, mobile app for any changes.
 </li>
 <li>
 Responsible for reviewing Majid Al Futtaim internal audit report and actions for all relevant points.
 </li>
 <li>
 Works with IT to ensure upkeep of operational software and hardware within the Guest Service Department.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or Hospitality.
 </li>
 <li>
 Minimum 5 years of experience in a supervisory or managerial role within the leisure or hospitality sectors.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Strong leadership skills.
 </li>
 <li>
 Excellent command of the English language.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Admissions Associate Manager

Options outsourcing

Options Outsourcing is hiring! Position: Call Center Training &amp; Quality ManagerWe&rsquo;re looking for an experienced professional to lead our training and quality teams and ensure the highest performance standards across our call center operations.Responsibilities:Develop and deliver training programs for both new hires and existing agents.Conduct needs assessments and identify skill gaps.Design materials and sessions covering communication, product knowledge, and customer handling.Supervise QA processes and ensure compliance with company and client standards.Monitor evaluation reports, analyze results, and provide coaching for performance improvement.Collaborate with Operations and HR to align training &amp; quality goals with business objectives.Prepare performance dashboards and present regular reports to management.Lead and motivate the Training &amp; Quality team to meet department KPIs.Requirements: - English level: C1 - Experience: 2&ndash;3 years in a similar role (preferably in Debt Settlement) - Location: Mohandessin - Shift: Fixed Night Shift (4 PM &ndash; 1 AM) - Days off: Saturday &amp; Sunday - Salary: 28K EGP NetJob Type: Full-timePay: E&pound;28,000.00 per month

Call Center Training and Quality Manager

Jadeer

<div>We&rsquo;re Hiring: Japanese Project Manager &ndash; Asia Zone<h2 class="jobSectionHeader"> 
Why Join Future Group?</h2>
Since 1994, Future Group has been delivering world-class language and technology services across 6 continents. You&rsquo;ll join a multicultural environment, work with global brands, and grow your career in a company known for innovation, excellence, and continuous development.<h2 class="jobSectionHeader">
Position Overview</h2>
As a Japanese Project Manager &ndash; Asia Zone, you will manage end-to-end localization and translation projects, ensuring accuracy, quality, and timely delivery for Japanese clients. This role requires strong communication skills, cultural awareness, and the ability to manage multiple projects in a fast-paced environment.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>Manage full project lifecycle for Japanese clients&mdash;from planning to delivery.</li><li>Handle communication, requirements, and updates with clients and vendors.</li><li>Coordinate with linguists, reviewers, and internal teams.</li><li>Monitor timelines, quality, and budgets.</li><li>Ensure compliance with Japanese cultural and communication standards.</li><li>Work closely with the Asia zone team to achieve delivery excellence.</li></ul><h2 class="jobSectionHeader">
Mandatory Requirements</h2><ul><li>Japanese proficiency (JLPT N1 preferred).</li><li>Previous experience in translation, interpretation, or localization is mandatory.</li><li>Minimum 1&ndash;2 years of experience in one of the following (Project Management, Project coordination , Operations , Account management or sales).</li><li>Excellent English (Full Professional Proficiency).</li><li>Ability to work Egypt time 2:00 AM &ndash; 11:00 AM.</li><li>Strong understanding of localization workflows.</li><li>Familiarity with CAT tools (Trados, MemoQ, XTM, etc.).</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2>
<ul><li>Experience handling Japanese accounts or projects.</li></ul>
<ul><li>Strong organizational and multitasking skills.</li></ul>
<ul><li>High attention to detail and quality control.</li></ul>
<ul><li>Effective communication with multicultural clients.</li></ul>
<ul><li>Ability to work independently under pressure.</li></ul>
<ul><li>Bachelor&rsquo;s degree in Languages, Translation, or related fields.</li></ul><h2 class="jobSectionHeader">
What We Are Offering:</h2><ul><li>Competitive salary.</li><li>Attractive benefits package.</li><li>Global exposure &amp; career growth.</li><li>Continuous learning &amp; development opportunities.</li><li>Supportive, multicultural work environment.</li></ul> 
If you&rsquo;re passionate about project management and fluent in Japanese, we&rsquo;d love to hear from you!</div>

Japanese Project Manager-Egypt Based (Asia Working Hours)

Options Outsourcing is hiring!Position: Call Center Training &amp; Quality ManagerWe&rsquo;re looking for an experienced professional to lead our training and quality teams and ensure the highest performance standards across our call center operations.Responsibilities:Develop and deliver training programs for both new hires and existing agents.Conduct needs assessments and identify skill gaps.Design materials and sessions covering communication, product knowledge, and customer handling.Supervise QA processes and ensure compliance with company and client standards.Monitor evaluation reports, analyze results, and provide coaching for performance improvement.Collaborate with Operations and HR to align training &amp; quality goals with business objectives.Prepare performance dashboards and present regular reports to management.Lead and motivate the Training &amp; Quality team to meet department KPIs.Requirements:- English level: C1- Experience: 2&ndash;3 years in a similar role (preferably in Debt Settlement)- Location: Mohandessin- Shift: Fixed Night Shift (4 PM &ndash; 1 AM)- Days off: Saturday &amp; Sunday- Salary: 28K EGP NetJob Type: Full-timePay: E&pound;28,000.00 per monthJob Type: Full-timePay: From E&pound;28,000.00 per month

Call center Training and Quality Manager

HONOR

<div>
 
 
 About HONORdh
 
 
 
 HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&amp;D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR&rsquo;s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves.
 
 
 For more information, please visit HONOR online at https://www.hihonor.com/fr/
 
 
 
 
 
 Privacy notice for FR: https://agreement.itsec.hihonor.com/asm/agrFile/getHtmlFile?agrNo=1346&amp;country=fr&amp;branchId=0&amp;langCode=fr-fr
 
 
 
 
 
 
 Position: Customer Service Operation Manager
 
 
 
 
 Job location: 26th July street, Touristic Zone, 6th of October, Giza, Egypt.
 
 
 
 
 
 
 
 WHERE YOUR EXPERTISE IS NEEDED
 
 
 
 
 
 <ul>
 <li>
 Use call center management methodology to manage BPO and push it improve.
 </li>
 <li>
 Resolve customer issues Including not limited to technical\ecommerce\logistics\finance\return escalated from BPO by communicate with/push different department of Honor.
 </li>
 <li>
 Output guidance and training BPO to improve their skill.
 </li>
 <li>
 Lead some key projects and create the process and output the operation guidance/procedure.
 </li>
 <li>
 Monitor KPIs such as SL, FCR, NSAT, pending case close rate. output the improvement measure to push BPO and the different department of Honor to improve.
 </li>
 <li>
 Analyze customer voice and output the improvement measure on Honor and BPO and make it implemented.
 </li>
 <li>
 Output some reports.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE ARE LOOKING FOR
 
 
 <ul>
 <li>
 At least 6 years call center experience. At least 2 years project management experience for managing 30FTE.
 </li>
 <li>
 Good communication skill and be good at pushing other department and supplier to improve
 </li>
 <li>
 Be good at creating PPT and presentation. Be good at excel and call center business data analysis. Be good at creating business report.
 </li>
 <li>
 Self-motivated, Result oriented.
 </li>
 <li>
 Bachelor&rsquo;s degree or above
 </li>
 <li>
 
 English is mandatory, French will be a plus.
 
 </li>
 </ul>
 
 Please, send us your resume in English or French.
 
 
 
 
 
 At Honor, we celebrate Diversity&amp;Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send you CV and cover letter to chengjie@honor.com &amp; francehr@honor.com.
 
</div>

Customer Service Operation Manager

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