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operations manager ring

Amazon

<div>
 
 Description
 
 
 
 <ul>
 <li>
 You are capable of managing a team where the problem, opportunity, and strategy are defined.
 </li>
 <li>
 You are responsible for goals in an area where the strategy is already defined.
 </li>
 <li>
 You use your subject matter expertise and knowledge to decide which actions to take, who will take them on, and in what priority order to meet short-term goals. You may need coaching on management skills
 </li>
 <li>
 You provide tactical management; however, you are learning to be strategic. You are a tactical manager; ensuring each individual on your team has the right level of support to meet your operational and development objectives.
 </li>
 <li>
 You attract and hire bar raising talent who bring needed skills and expertise to the team.
 </li>
 <li>
 You are responsible for the day-to-day delivery of the team as well as the management of the employees that report to you. You set the example for LPs.
 </li>
 <li>
 You effectively communicate your team&rsquo;s mission, vision, and priorities and help your reports see how their work contributes to organization goals and makes a positive difference for your customers. You hold regular team meetings to facilitate these conversations and proactively offer a forum for open discussion.
 </li>
 <li>
 You establish and own customized onboarding plans for new members of your team that help them learn the programs/products/tech, processes, and expectations in their role through rapid exposure and skill growth and development.
 </li>
 <li>
 You understand the skills, strengths, and opportunities on your team.
 </li>
 <li>
 You facilitate career growth conversations to recognize strengths, provide constructive feedback on opportunity areas, and align individual goals and work assigned to areas of interest. You identify mentors and supportive stakeholders to partner with your employees based on shared areas of interest.
 </li>
 <li>
 You lead your team to deliver results.
 </li>
 <li>
 You establish the right team structure to respond to customer needs and business goals as well as operational/developmental objectives.
 </li>
 <li>
 You identify risks and bring them to the attention of your manager, customers, or stakeholders with plans for mitigation before they become roadblocks. You know when to escalate.
 </li>
 <li>
 You lead your team to deliver results and manage difficult problems, mitigate risks, and decide if you can handle or need to escalate.
 </li>
 <li>
 You are able to reach consensus on approach to meet business needs.
 </li>
 <li>
 You make sure your team(s) are operating properly, meeting SLAs, and delivering results by driving the right customer outcomes.
 </li>
 <li>
 You audit employee work to make sure results are high quality.
 </li>
 <li>
 You manage difficult problems/efforts, identify and mitigate immediate risks before they become roadblocks and decide if you can handle or need to escalate. You make trade-offs: time vs. quality vs. resources.
 </li>
 <li>
 You genuinely recognize success by giving credit to all employees who contributed.
 </li>
 <li>
 You drive constructive discussions and dive deeply into the details. You seek diverse points of view and integrate that feedback into your decisions. You provide guidance, resources, and processes to help your team think and implement org-wide.
 </li>
 <li>
 You actively manage your team&rsquo;s commitments, recognizing that their ability to meet every expectation will at times be constrained.
 </li>
 <li>
 You are able to lead a team of employees tasked with building, implementing, and managing difficult problems/solutions.
 </li>
 <li>
 Your team has contributed to building, implementing, and managing a solution.
 </li>
 <li>
 You dive into details, ask the right questions, and drive the right customer outcomes.
 </li>
 <li>
 You have a solid understanding of the design approaches and technologies/products/policies/processes/mechanisms utilized in your team.
 </li>
 <li>
 You prioritize and are responsible for root cause resolution, enhancements, automated testing, and other projects that improve the customer experience(s), quality, and the team environment.
 </li>
 <li>
 You identify and optimize workflows and best practices for operational excellence.
 </li>
 <li>
 You prioritize root cause resolution, process improvements, and operational excellence. You partner with teams to improve mechanisms and drive enhancements.
 </li>
 <li>
 You seek and/or support representation and equity for marginalized voices within organizational systems, assessing barriers to authentic contribution or participation.
 </li>
 <li>
 You demonstrate a willingness to challenge the status quo.
 
 
 </li>
 </ul>
 Key job responsibilities
 
 
 <ul>
 <li>
 You lead your team to deliver results.
 </li>
 <li>
 You establish the right team structure to respond to customer needs and business goals as well as operational/developmental objectives.
 </li>
 <li>
 You identify risks and bring them to the attention of your manager, customers, or stakeholders with plans for mitigation before they become roadblocks. You know when to escalate.
 </li>
 <li>
 You lead your team to deliver results and manage difficult problems, mitigate risks, and decide if you can handle or need to escalate.
 </li>
 <li>
 You are able to reach consensus on approach to meet business needs.
 </li>
 <li>
 You make sure your team(s) are operating properly, meeting SLAs, and delivering results by driving the right customer outcomes.
 </li>
 <li>
 You audit employee work to make sure results are high quality.
 </li>
 <li>
 You manage difficult problems/efforts, identify and mitigate immediate risks before they become roadblocks and decide if you can handle or need to escalate. You make trade-offs: time vs. quality vs. resources.
 </li>
 <li>
 You genuinely recognize success by giving credit to all employees who contributed.
 </li>
 <li>
 You drive constructive discussions and dive deeply into the details. You seek diverse points of view and integrate that feedback into your decisions. You provide guidance, resources, and processes to help your team think and implement org-wide.
 </li>
 <li>
 You actively manage your team&rsquo;s commitments, recognizing that their ability to meet every expectation will at times be constrained.
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 Artificial General Intelligence Data Services (AGI DS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree or higher (Any Stream)
 </li>
 <li>
 Previous experience as an Operations, Project or Program Manager directly managing and developing Data Associates
 </li>
 <li>
 Experience in understanding performance metrics and developing them to measure progress against key performance indicators
 </li>
 <li>
 Proficiency verbal and written communication skills in English
 </li>
 <li>
 Experience with process improvement/quality control tools and methods
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 Master&rsquo;s Degree
 
 
 <ul>
 <li>
 Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
 </li>
 <li>
 Excellent communication, strong organizational skills and very detail-oriented
 </li>
 <li>
 Leadership experience in coaching and performance management
 </li>
 <li>
 Experience in managing process and operational escalations
 </li>
 <li>
 Experience with aspects of speech and language technology
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI HYD 16 SEZ
 
 
 Job ID: A3065047
</div>

Operations Manager, Ring

VXI Global Solutions

<div>
 
 
 Job Summary:
 
 
 
 The position is responsible for managing day-to-day operations and execution of programs. It involves supervising multiple Senior/Team Leads (4&ndash;8 direct reports) and ensuring operational performance, client satisfaction, and achievement of program metrics. Depending on the program size, the role may oversee a single Line of Business (LOB) or multiple programs.
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Analysis
 
 
 
 Manages call center operations by reviewing and analyzing reports, records, and data to ensure that quality, efficiency, and productivity standards/targets are met. Metrics may vary as per client directives and are outlined in Operations Performance Expectations.
 
 
 
 2. Reporting
 
 
 
 Analyzes reports from multiple sources (client-based or internally generated). Attention to detail is crucial, and the role holds Operations or other departments accountable for necessary improvements. Responsible for delivering reports to both external clients and internal business leaders.
 
 
 
 3. Goal-Setting
 
 
 
 Sets operational goals and business objectives. Translates these into actionable items across all levels&mdash;from Group/Shift Managers to Team Managers. Includes setting or recommending topics for pre-/post-shift meetings, discussing goals, trends, action plans, and conducting comprehension checks.
 
 
 
 4. Strategy Development
 
 
 
 Supports the Operations Director in formulating long-term sales and quality strategies based on continuous needs assessment and feedback from Operations and Quality Monitoring processes.
 
 
 
 5. Process Monitoring
 
 
 
 Monitors calls and provides feedback using approved processes and tools (e.g., Tri-Level Coaching, Call Observation/Looping Forms) to Operations Managers, Group Managers, and Team Managers.
 
 
 
 6. Discipline &amp; Compliance
 
 
 
 Ensures strict adherence to company processes and policies. May initiate corrective actions for performance gaps and analyze trend data to coach Group and Team Managers accordingly. Involves managing programs like A-Bay and implementing Performance Improvement Plans.
 
 
 
 7. Communication
 
 
 
 Effectively communicates program updates and strategic plans to the Operations Manager and broader operations team. Updates may include leadership changes, sales strategies, business announcements, and HR policies. Requires a sound understanding of the overall business and company-related developments.
 
 
 
 8. Client Interfacing
 
 
 
 Maintains regular interactions with clients in coordination with Client Services and the Operations Director. Engagements include call calibrations, performance reviews, and daily summaries. Meeting client deadlines is critical.
 
 
 
 9. Performance Management
 
 
 
 Assists in conducting performance reviews, identifies root causes of performance gaps, and recommends actionable improvement plans. Focuses on key metrics such as Close Rate, Advance Product Take Rate, Package Penetration, AHT, and Quality. Reviews are conducted through scorecards or one-on-one sessions as needed.
 
</div>

BPO-Operations Manager (Healthcare)

Oracle

<div>
 
 Job Description
 
 
 
 As a senior manager of the network operations team in India, you will manage a team of network engineers responsible for supporting 24x7 network operations of Oracle's Cloud Infrastructure. As part of its responsibilities, the team monitors and manages the physical network infrastructure across all the data centers and regions to ensure high service availability and meet business needs, service level agreements (SLAs), and customer satisfaction and service excellence.
 
 
 An ideal candidate for this position will have experience leading and managing network engineers in a large organization. Ability to work effectively with cross-functional teams, including network engineers and other technical groups. Demonstrate experience managing cloud network operations or global network deployments. You should be comfortable supporting distributed systems that interact with various services. Work comfortably in a collaborative, agile environment, and be excited to learn. You can provide direction and structure for your teams and mentor engineers and performance calibrations.
 
 
 Do you thrive in a fast-paced environment and want to be integral to a truly talented team? Join us!
 
 
 Career Level - M3
 
 
 
 Responsibilities
 
 
 
 
 Roles and Responsibilities:
 
 
 
 The Senior Network Operations Center Manager will help expand and lead our network operations center in India. The role will lead a team of network engineers to support 24x7 network operations of Oracle&rsquo;s Cloud Infrastructure as part of the Global Network Operations Center organization.
 
 
 <ul>
 <li>
 Develop a team of highly skilled network operations engineers
 </li>
 <li>
 Ensure network infrastructure operational health and high service availability to meet business needs and customer satisfaction
 </li>
 <li>
 Ensure appropriate coverage to meet business needs and Service Level Agreements (SLAs) and to achieve excellence in customer service and satisfaction.
 </li>
 <li>
 Develop, implement, and continually refine and improve network operations, NOC procedures, standards, and policies to conform to best practices and SLAs
 </li>
 <li>
 Develop, implement, and continually refine and improve incident and problem management procedures and documentation to align network operations with best practices and address triage/analysis, response, resolution, escalation, and communication.
 </li>
 <li>
 Develop, implement, and continually refine processes to control and coordinate all changes to a production environment into a Change Control/Management Procedure.
 </li>
 <li>
 Coordinate with other engineering areas and business stakeholders on technology deployments, system upgrades, and maintenance outages.
 </li>
 <li>
 Develop and implement a NOC performance measurement framework to facilitate feedback and scoring of team members on issues such as communication and technical skills.
 </li>
 <li>
 Identify, measure, benchmark, analyze and perform regular reviews of capacity reports and performance metrics, e.g., service availability, ticket volume, resolution rate, time to respond, time to resolution, change volume, and customer survey results.
 </li>
 <li>
 Analyze results for trends, process improvement opportunities, and staff training needs and take appropriate action to improve results.
 </li>
 <li>
 Encourage communication of new ideas, solutions, suggestions, and problems.
 </li>
 <li>
 Review for appropriate action or implementation. Participate in continuous learning and professional development.
 
 
 
 </li>
 </ul>
 
 Mandatory qualifications:
 
 
 
 <ul>
 <li>
 10+ years of experience delivering and operating large-scale, highly available production network environments (large cloud, ISP, or service provider)
 </li>
 <li>
 5-10 years of experience in an engineering and operations management role
 </li>
 <li>
 Experience in a technical leadership and management role.
 </li>
 <li>
 Experience driving hiring, onboarding new engineers, and ongoing performance management.
 </li>
 <li>
 Excellent organizational, verbal, and written communication skills.
 </li>
 <li>
 Experience working with large data sets and making data-driven analytical decisions.
 </li>
 <li>
 Excellent judgment in influencing product roadmap direction, features, and priorities.
 </li>
 <li>
 Experience planning, tracking, and executing projects using appropriate tools (Detailed Project Plans, Action/Risk tracking, etc.).
 </li>
 <li>
 Bachelor&rsquo;s degree in Network Engineering, Computer Science, Electrical/Hardware Engineering, or a related field.
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 Prior experience with large-scale cloud network infrastructure and data center operations
 
 
 
 Qualifications
 
 
 
 Career Level - M3
 
 
 
 About Us
 
 
 
 As a world leader in cloud solutions, Oracle uses tomorrow&rsquo;s technology to tackle today&rsquo;s challenges. We&rsquo;ve partnered with industry-leaders in almost every sector&mdash;and continue to thrive after 40+ years of change by operating with integrity.
 
 
 We know that true innovation starts when everyone is empowered to contribute. That&rsquo;s why we&rsquo;re committed to growing an inclusive workforce that promotes opportunities for all.
 
 
 Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
 
 
 We&rsquo;re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
 
 
 Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans&rsquo; status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
</div>

Senior Manager, Global Network Operations Center

Bristol Myers Squibb

<div>
 
 JOB DESCRIPTION
 
 
 Job Title:
 
 Director, Compliance &amp; Ethics Lead, India &amp; Hyderabad
 
 
 
 Location :
 
 Mumbai or Hyderabad
 
 
 
 
 
 
 Position Summary
 
 
 This role leads the Compliance &amp; Ethics (C&amp;E) operations across India &ndash; both (i) BMS commercialization entity in Mumbai and (ii) center of excellence located in Hyderabad. The position drives a culture of integrity, ensures alignment with global compliance standards, and partners closely with both country (BMS India) and Hyderabad site leadership teams to embed ethical practices into daily operations.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Promote the right tone throughout the organization (BMS India and Hyderabad site), and partner closely with the leaders of the organization to ensure a steadfast commitment by all employees to integrity, quality, compliance and uncompromising ethics.
 </li>
 <li>
 Lead the execution of global and regional compliance programs in partnership with the global C&amp;E organization.
 </li>
 <li>
 Serve as the primary compliance advisor to BMS India&rsquo;s commercial, medical, and enabling functions. For Hyderabad site, serve as the primary point of contact who can appropriate triage specific function related questions and/or advise on matters related to healthcare compliance issues in close collaboration with the global C&amp;E function with subject matter expertise.
 </li>
 <li>
 Co-chair the India Compliance Committee with BMS India general manager, and establish and operate a similar compliance governance in Hyderabad Site, ensuring effective governance and risk management.
 </li>
 <li>
 Oversee compliance training, monitoring, analytics, and communication strategies tailored to both market and site needs.
 </li>
 <li>
 Lead integrity champion activities of BMS India and Hyderabad site.
 </li>
 <li>
 Closely partner with relevant functions such as C&amp;E Investigations, Legal, HR, etc. to support investigations, risk assessments, and remediation activities.
 </li>
 <li>
 Represent BMS in relevant industry associations and forums in India.
 </li>
 <li>
 Stay abreast of local regulatory developments and industry trends to proactively manage compliance risks.
 </li>
 <li>
 Participate in periodic internal audits, monitoring and due diligence activities in the responsible markets, and, as appropriate, coordinate execution of follow-up actions.
 </li>
 </ul>
 
 
 
 
 Key Stakeholders
 
 
 General Manager of BMS India and members of BMS India Operating Committee, Hyderabad site leadership team members and global C&amp;E leadership/CoE members.
 
 
 
 
 Requirements
 
 <ul>
 <li>
 15+ years of experience in compliance (can be combined with legal and/or internal audit/monitoring) in highly regulated industry.
 </li>
 <li>
 Bachelor&rsquo;s degree in risk and/or business management (e.g., law, accounting, business management, etc.)
 </li>
 <li>
 License and/or certification in compliance, law, accounting, risk management, etc. is highly preferred.
 </li>
 <li>
 Experience in the healthcare industry is strongly preferred, but not required
 </li>
 <li>
 Superior personal integrity and ethics, including an exceptional sense of discretion.
 </li>
 <li>
 Demonstrated ability to establish and maintain strong relationships with stakeholders
 </li>
 <li>
 Strong strategic-thinking skills with an ability to identify and recommend process improvements and best practices
 </li>
 <li>
 Ability to prioritize and manage multiple projects under deadline pressure with flexibility to work on broad range of matters
 </li>
 <li>
 Ability to discuss controversial topics with senior executive leadership and obtain their buy-in.
 </li>
 <li>
 Excellent written and spoken English.
 </li>
 <li>
 Role model behaviors with BMS values: Integrity, Innovation, Inclusion, Passion, Accountability, Urgency.
 </li>
 </ul>
 
 
 
 
 Travel Required
 
 
 Domestic and international travel when required.
 
</div>

Director, Compliance & Ethics Lead, India

NxtWave

<div>
 
 
 
 Watch now
 
 
 
 
 
 Curriculum Operations Lead
 
 
 
 (NIAT/Intensive/Academy Program)
 
 
 
 About Nxtwave:
 
 
 
 NxtWave was founded by Rahul Attuluri (ex-Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay), and Anupam Pedarla (IIT Kharagpur). In February 2023,
 
 NxtWave raised ₹275 crore, led by Greater Pacific Capital, a leading international private equity firm
 
 . The startup is also backed by Orios Ventures, Better Capital, and marquee angels, including the founders of some of India's unicorns.
 
 
 NxtWave is one of
 
 India's fastest-growing Ed-Tech startups
 
 , revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their
 
 educational background with its CCBP 4.0 programs.
 
 
 
 As an
 
 official partner for NSDC
 
 under the Ministry of Skill Development &amp; Entrepreneurship, Government of India, and recognized by NASSCOM, the Ministry of Commerce and Industry, Government of India, and Startup India, NxtWave has earned a reputation for excellence. The startup has received accolades such as
 
 'The Greatest Brand in Education'
 
 in a research-based listing by URS Media, a leading international media house. NxtWave has also been honored with the
 
 "Startup Spotlight Award 2023"
 
 by T-Hub on its 8th Foundation Day.
 
 
 Recently, NxtWave's founders, Anupam Pedarla and Sashank Gujjula, were honored in the
 
 2024 Forbes India 30 Under 30
 
 for their exceptional contribution to transforming the tech education landscape in India.
 
 
 The edtech brand eliminates the entry barrier to learning tech skills by offering vernacular content and interactive learning. Learning in one's mother tongue helps achieve higher comprehension, deeper attention, longer retention, and greater outcomes.
 
 
 Presently, NxtWave has paid subscribers from
 
 647+ districts
 
 across India. In just 2.5 years, CCBP 4.0 learners have been hired by
 
 1750+
 
 
 companies
 
 , including Google, Amazon, Nvidia, Goldman Sachs, Oracle, Deloitte, and more.
 
 
 Know more about NxtWave:
 
 https://www.ccbp.in
 
 
 
 
 Job Summary:
 
 
 
 As a Curriculum Operations Manager at NxtWave, you will be responsible for:
 
 <ul>
 <li>
 
 Curriculum Implementation:
 
 Oversee the efficient delivery of curriculum across the CCBP 4.0 program, ensuring consistent quality and timely rollout.
 </li>
 <li>
 
 Process Optimization:
 
 Develop and standardize operational processes to support seamless curriculum deployment and maintenance.
 </li>
 <li>
 
 Quality Assurance:
 
 Implement rigorous quality control measures to maintain high standards across all curriculum materials.
 </li>
 <li>
 
 Cross-functional Coordination:
 
 Serve as the bridge between curriculum development, technical teams, and teaching staff to ensure aligned execution.
 </li>
 <li>
 
 Performance Tracking:
 
 Monitor key operational metrics to improve curriculum delivery and student outcomes.
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 Curriculum Deployment and Operations Management:
 
 
 
 
 
 
 Develop and implement standard operating procedures for curriculum rollout, updates, and maintenance.
 
 
 Create efficient workflows for curriculum deployment across different learning platforms and formats.
 
 
 
 
 
 
 Expected Outcome:
 
 Ensure timely, error-free curriculum delivery to all learners with minimal operational friction.
 
 
 
 
 
 
 Quality Assurance and Consistency:
 
 
 
 
 
 
 Establish quality benchmarks and conduct regular audits of curriculum materials to ensure they meet NxtWave's standards.
 
 
 Implement feedback mechanisms to identify and address quality issues in real-time.
 
 
 
 
 
 
 Expected Outcome:
 
 Maintain consistent high-quality standards across all curriculum materials and learning experiences.
 
 
 
 
 
 
 Process Optimization and Scalability:
 
 
 
 
 
 
 Identify operational bottlenecks and implement solutions to streamline curriculum delivery.
 
 
 Design scalable processes that can accommodate growth in course offerings and student numbers.
 
 
 
 
 
 
 Expected Outcome:
 
 Create efficient, scalable operations that support NxtWave's rapid growth trajectory.
 
 
 
 
 
 
 Cross-functional Collaboration and Resource Management:
 
 
 
 
 
 
 Coordinate with curriculum developers, technical teams, and instructors to ensure seamless implementation.
 
 
 Allocate resources effectively to support curriculum operations and meet delivery timelines.
 
 
 
 
 
 
 Expected Outcome:
 
 Foster strong cross-functional alignment and efficient resource utilization.
 
 
 
 
 
 
 Data-driven Operational Improvements:
 
 
 
 
 
 
 Track key operational metrics and analyze data to identify improvement opportunities.
 
 
 Implement continuous improvement initiatives based on operational insights and learner feedback.
 
 
 
 
 
 
 Expected Outcome:
 
 Drive ongoing enhancements to operational efficiency and curriculum effectiveness.
 
 
 
 
 
 
 Curriculum Lifecycle Management:
 
 
 
 
 
 
 Oversee the entire lifecycle of curriculum from development to retirement, including version control and updates.
 
 
 Develop and maintain documentation for all operational processes and curriculum assets.
 
 
 
 
 
 
 Expected Outcome:
 
 Ensure systematic management of curriculum assets and transparent operations.
 
 
 
 
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Education, Business Administration, or related field; Master's degree preferred.
 </li>
 <li>
 2+ years of experience in operations management, preferably in education or EdTech.
 </li>
 <li>
 Strong project management skills with experience in process design and implementation.
 </li>
 <li>
 Excellent organizational abilities with attention to detail and quality.
 </li>
 <li>
 Demonstrated ability to work cross-functionally and manage multiple stakeholders.
 </li>
 <li>
 Data-driven approach to problem-solving and decision-making.
 </li>
 <li>
 Proficiency with project management tools and learning management systems.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Basic understanding of curriculum development and instructional design principles.
 </li>
 <li>
 Familiarity with educational technology trends and tools.
 </li>
 <li>
 Passion for education and student success.
 </li>
 </ul>
 
 
 Job Overview:
 
 
 <ul>
 <li>
 Location:
 
 Hyderabad
 
 </li>
 <li>
 Job Type:
 
 Full-Time
 
 </li>
 <li>
 Work:
 
 Office
 
 </li>
 <li>
 Working Days: 6
 
 -Day Week
 
 </li>
 <li>
 Compensation:
 
 (Based on your skills and experience and market standard)
 
 </li>
 <li>
 Experience: 2+ Years in Operations Management
 </li>
 <li>
 Edtech Experience is mandatory
 </li>
 </ul>
 
 
</div>

Curriculum Project Manager

SmartQ

<div>
 
 
 About SmartQ:
 
 
 
 We go many miles beyond the F&amp;B industry into capturing hearts and making a real difference by resolving the root cause of the business problem. At the core we strive to understand our clients' requirements through the display of empathy and provide solutions with an analytical mind that are both scalable and sustainable.
 
 
 In less than a decade we have made significant strides, streamlining cafeteria operations across the globe across multiple industries through our cutting-edge technology. Armed with a global presence across 17 countries, we believe in the principle of serving our clients and the ultimate users wholeheartedly. We are relentless at solving the key insight of &ldquo;how do we make people feel the best every day!&rdquo;
 
 
 On the macro, we are built on 4 key pillars-great people, great food, great experience, and greater good. These pillars keep us firmly grounded to our work culture that resonates with humility and hard work, which shows in the projection of our growth trajectory.
 
 
 
 
 
 
 Are you excited to join our team as Operations Executive ?
 
 
 
 Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clients? If your answer is a resounding yes, then we are hunting for you.
 
 
 
 
 
 As a Operations Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management.
 
 
 
 
 
 Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now!
 
 
 
 
 
 
 Roles and responsibilities:
 
 
 <ul>
 <li>
 Promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers.
 </li>
 <li>
 Drive the adoption process by assisting in downloading and using the App, providing training, and supporting those without the App to order and pay through various payment wallets.
 </li>
 <li>
 Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the App and ensure timely push notifications and banner displays.
 </li>
 <li>
 Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager.
 </li>
 <li>
 Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly.
 </li>
 <li>
 Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures).
 </li>
 <li>
 Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances.
 </li>
 <li>
 Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments.
 </li>
 <li>
 The candidate will be required to work six days a week
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Passionate about providing top-notch service to both clients and employees. Possess strong communication skills in both English and the local language, ensuring a positive and excellent experience for all with a positive attitude.
 </li>
 <li>
 Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity.
 </li>
 <li>
 A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiatives.
 </li>
 <li>
 A graduate with a preference for holding a minimum craft course certification in Hospitality.
 </li>
 <li>
 Requires a minimum of 0-1 year of relevant experience.
 </li>
 </ul>
 
 
 
 
 
 Message from CEO:
 
 
 
 We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
 
</div>

Operation Executive

ECI Software Solutions

<div>
 
 Position Overview
 
 
 
 We are seeking a dynamic and strategic
 
 Manager, Human Resources
 
 to lead the HR function in our fast-paced Software Product Development Environment. The ideal candidate will have deep experience in HR operations, talent strategy, and employee engagement within the tech or consulting industry. This role will be responsible for aligning HR practices with business goals, managing a growing team, and supporting a culture of innovation, performance, and continuous learning.
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic HR Leadership
 
 
 
 <ul>
 <li>
 Develop and execute HR strategies aligned with the companys business objectives.
 </li>
 <li>
 Partner with leadership to drive organizational design, workforce planning, and change management.
 </li>
 <li>
 Act as a trusted advisor to senior management on all people-related matters.
 
 
 </li>
 </ul>
 
 Employee Relations &amp; Engagement
 
 
 
 <ul>
 <li>
 Foster a positive work environment that emphasizes collaboration, respect, and diversity.
 </li>
 <li>
 Lead employee engagement initiatives and gather actionable feedback through surveys and one-on-one interactions.
 </li>
 <li>
 Manage conflict resolution and complex employee relations issues in a fair and consistent manner.
 
 
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 Performance Management &amp; Development
 
 
 
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 Lead the performance appraisal process, goal-setting, and feedback cycles.
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 Design and implement training, leadership development, and career pathing programs.
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 Promote a culture of continuous learning and upskilling.
 
 
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 Talent Acquisition &amp; Workforce Planning
 
 
 
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 Oversee end-to-end recruitment for technical and consulting roles.
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 Build and maintain a strong employer brand to attract top IT talent.
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 Forecast hiring needs and develop talent pipelines for future growth.
 
 
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 Training &amp; Development
 
 
 
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 Assess training needs across departments and levels, especially for technical and consulting teams.
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 Design, deliver, and evaluate learning programs, including onboarding, leadership development, soft skills, and technical upskilling.
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 Partner with subject matter experts to create custom in-house learning content.
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 Monitor and report on training effectiveness and ROI.
 
 
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 HR Operations &amp; Compliance
 
 
 
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 Oversee HR processes including onboarding, offboarding, payroll coordination, and HRIS administration.
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 Ensure compliance with labour laws, data privacy regulations, and internal policies.
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 Manage HR audits, metrics reporting, and documentation.
 
 
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 Payroll &amp; Compliance
 
 
 
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 Oversee payroll processing, ensuring accuracy and adherence to legal requirements
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 Ensure compliance with PF, ESIC, gratuity, and minimum wage regulations
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 Maintain records related to overtime, contract labour, and statutory benefits
 
 
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 Required Qualifications
 
 
 
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 Bachelor degree in Human Resources, Business Administration, or related field (Master&rsquo;s degree preferred).
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 10+ years of progressive HR experience, with at least 3 years in a leadership role.
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 Proven experience in the Software Product or IT services or consulting industry.
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 Strong knowledge of labour laws, HR systems, and industry best practices.
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 Excellent communication, interpersonal, and leadership skills.
 
 
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 Preferred Qualifications
 
 
 
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 MBA in HR or similar.
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 Experience in scaling HR functions in a fast-growth environment.
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 Familiarity with global HR practices
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Human Resources Manager

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