operations manager voice customer service

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 Highly experienced Customer Experience (CX) Design Manager to lead and shape our customer experience strategy. In this role, you manage a team of CX designers and work closely with senior stakeholders to develop and execute strategies that enhance customer satisfaction and drive business success. You be responsible for overseeing the design and optimization of customer journeys, ensuring that every interaction is seamless and aligned with our business objectives. Webchat Manager Experience is Mandatory
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Operations Manager-Voice-Customer Service

Redcliffe Labs

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 Position Title:
 
 Manager &ndash; Brand Partnerships
 
 
 
 Department:
 
 Marketing
 
 
 
 Location:
 
 Noida (Head Office)
 
 
 
 Experience Required:
 
 4 &ndash; 5 years
 
 
 
 Industry Preference:
 
 Diagnostics
 
 
 
 Education:
 
 MBA/PGDM in Marketing, Business Development
 
 
 
 About Us
 
 
 
 Redcliffe Labs is India's fastest growing omnichannel Pan India diagnostics service provider having its services in 220+ cities through a network of 80+ owned advanced labs and 2000+ Collection Centres powered by home sample collection across India. We are on a mission to provide quality healthcare services at affordable rates making diagnostics easily accessible and convenient to one and all.
 
 
 
 Role Summary
 
 
 
 Redcliffe Labs is seeking a strategic and results-driven Brand Partnership Manager/Senior Manager to lead cross-brand alliances that drive customer engagement, quality collaborations, and business growth. The ideal candidate will bring 4&ndash;5 years of proven experience in building high-impact brand partnerships, with a sharp eye for quality, innovation, and measurable outcomes.
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic Partnership Development
 
 
 
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 Identify, evaluate, and secure quality-driven cross-brand partnerships for product selling, joint promotions, and customer engagement programs.
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 Build a strong pipeline of relevant partners that align with Redcliffe&rsquo;s brand values and business objectives.
 
 
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 End-to-End Partnership Management
 
 
 
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 Drive the complete partnership cycle&mdash;prospecting, outreach, negotiation, contracting, and execution&mdash;while maintaining a high standard of quality and compliance.
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 Develop co-branded campaigns, loyalty programs, and collaborative offers that deliver tangible customer value.
 
 
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 Quality &amp; Customer Engagement
 
 
 
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 Ensure all partnerships uphold Redcliffe&rsquo;s commitment to quality in execution, communication, and customer experience.
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 Monitor partner deliverables to guarantee consistent service levels and brand integrity.
 
 
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 Cross-Functional Collaboration
 
 
 
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 Partner with marketing, product, operations, and sales teams to ensure smooth implementation of campaigns and activations.
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 Coordinate with internal stakeholders to maintain timely, high-quality execution across all touchpoints.
 
 
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 Performance &amp; Reporting
 
 
 
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 Track key KPIs including partnership ROI, customer engagement metrics, and revenue impact.
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 Prepare regular reports with insights and recommendations to enhance quality and efficiency of future partnerships.
 
 
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 Skills &amp; Competencies
 
 
 
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 Communication &amp; Presentation: Exceptional verbal and written communication with the ability to pitch and present ideas effectively.
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 Market Contacts: Strong network and connections across key industries to quickly identify and onboard potential partners.
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 Collaboration: Ability to work seamlessly across teams and with external stakeholders to drive joint success.
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 Innovation: Creative thinking to conceptualize unique partnership opportunities and customer engagement strategies.
 
 
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 Key Deliverables
 
 
 
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 Experience: 4&ndash;5 years of proven success in brand partnerships, strategic alliances, or business development.
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 Demonstrated ability to deliver high-quality collaborations that improve customer experience and drive measurable results.
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 Strong negotiation and relationship management skills with a data-driven approach.
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 Ability to thrive in a fast-paced, growth-oriented environment while maintaining excellence and quality standards.
 
 
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 Preferred Profile
 
 
 
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 MBA/PGDM in Marketing, Business Development, or a related field (preferred but not mandatory).
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 Established network of brand and agency contacts, especially in healthcare, wellness, lifestyle, or consumer-focused industries.
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 Experience in creating quality-led customer engagement initiatives through cross-brand tie-ups.
 
 
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 </ul>
 Brand Partnerships,Negotiation &amp; Relationship Management,Cross-Functional Collaboration
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Brand Partnership Manager

Aadi Polymers Private Limited

Company Overview:Sleeply is a growing D2C sleep solutions brand focused on delivering high-quality mattresses and sleep accessories through a technology-led, customer-first approach. With a strong emphasis on comfort, innovation, and reliability, Sleeply operates through its e-commerce platform and integrates advanced systems for payments, logistics, CRM, and customer experience. The company aims to build a scalable, process-driven D2C ecosystem that delivers superior sleep experiences across India.Role Summary:The CRM / Customer Care Executive will be the primary point of contact for Sleeply&rsquo;s customers. The role focuses on handling calls, resolving customer queries, maintaining CRM records, and ensuring a smooth post-purchase experience.Key Responsibilities:<ul><li>Handle inbound and outbound customer calls.</li></ul><ul><li>Resolve queries related to orders, delivery, payments, returns, and refunds.</li></ul><ul><li>Create, update, and close tickets in ZOHO CRM / ZOHO Desk.</li></ul><ul><li>Coordinate with logistics and warehouse teams for issue resolution.</li></ul><ul><li>Follow up on escalations and pending customer issues.</li></ul><ul><li>Capture customer feedback and report recurring issues.</li></ul>KPIs:<ul><li>First response time</li></ul><ul><li>Resolution turnaround time</li></ul><ul><li>Call handling quality</li></ul><ul><li>CSAT score</li></ul><ul><li>Escalation rate</li></ul>Reporting To:E-Commerce Manager / Operations ManagerJob Types: Full-time, PermanentPay: ₹15,000.00 - ₹20,000.00 per monthWork Location: In person

CRM / Customer Care Executive (D2C)

Amazon

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 Description
 
 
 
 At Amazon, HR Partners (HRP) provide high-judgment HR support to managers across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate advanced knowledge of HR policies, processes, and tools, acting as trusted consultants to managers and senior managers. HRPs work backwards from the voice of the manager to deliver personalized experiences and drive large-scale initiatives using technology and simplified processes that match the speed and agility of our business. They operate independently as subject matter experts with deep knowledge of regional programs and policies, collaborating extensively with PXT teams including HR Business Partners, Employee Relations, IXT, Legal, and others to provide integrated people solutions. As established practitioners, they mentor junior team members and shape best practices across the region.
 
 
 Key job responsibilities
 
 
 Managers and senior managers collaborate with the HR Partners (HRP) to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters. The HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes at the country or regional level. Thanks to their front-line visibility across businesses, HR Partners are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders. As a subject matter expert, the HR Partner mentors and guides junior team members.
 
 
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 Performance Management: Support managers through complex and nuanced performance management cases including performance improvement plans and assessments. Guide managers in implementing performance management processes and tools effectively. Partner with managers to ensure bias-free evaluations and effective coaching approaches across teams. Analyze performance data to identify trends, share insights, and develop solutions for systemic issues.
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 Employee Relations: Handle complex and nuanced employee relations cases and investigations following established processes and policies. Conduct thorough and impartial investigations, support grievance processes, and lead informal discussions or mediation. Provide guidance to managers on sophisticated ER matters including policy violations and workplace concerns across countries. Partner with Legal and Employee Relations teams to resolve sensitive cases while ensuring compliance and risk mitigation. Analyze investigation findings, prepare recommendations, and identify trends to prevent future risks.
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 HR General: Act as stewards of the employee experience and Amazon&rsquo;s culture. Act as subject matter expert for people tools, processes, programs or projects. Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate.
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 Change Management: Drive implementation of employee programs and lead improvements in manager experience. Partner with HR Business Partners and central teams on complex change initiatives across countries. Use data and insights to advocate for and influence process improvements. Design and execute change management strategies to ensure effective adoption across diverse employee groups.
 
 
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 This role is performed through an innovative customer relationship Management tool, which enables this team to be uniquely positioned to identify trending issues and themes through data and inform consequent decisions and initiatives. The HRP team&rsquo;s role is also to identify process improvement opportunities and standardize best practices due to our extensive insights across business lines.
 
 
 
 Basic Qualifications
 
 
 
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 Bachelor's degree in Human Resources Management or a related field
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 Experience working in a matrixed organization
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 Master's degree in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field
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 Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities
 
 
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 Preferred Qualifications
 
 
 
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 Can work proactively and independently, meet deadlines, and deliver on projects and tasks
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 Experience providing and effectively communicating strategic and tactical recommendations based on data
 
 
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 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Karnataka
 
 
 Job ID: A3130364
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HR Partner, Customer Service

Denave

<div>
 
 We are seeking a dynamic
 
 Senior Operations Manager
 
 to lead audience acquisition and end-to-end management of multiple online and offline events &amp; campaigns.
 
 
 This is a senior role requiring
 
 strong operational leadership, strategic vision, and proven expertise in driving attendance growth, managing complex event operations, and building long-term client and partner engagement.
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 Audience Acquisition &amp; Event Marketing
 
 
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 Develop and execute audience acquisition strategies for online &amp; offline events, conferences, and campaigns across industries.
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 Leverage multi-channel outreach (email/SMS campaigns, social media, tele-calling, affiliates, and database marketing) to maximize attendance and engagement.
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 Build and maintain high-quality B2B databases, ensuring accurate targeting and segmentation for campaigns.
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 Drive consistent audience growth, with measurable improvement in attendee conversion and retention.
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 </ul>
 
 
 Event &amp; Campaign Operations
 
 
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 Lead end-to-end execution of multiple events simultaneously, from planning to delivery.
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 Collaborate with business teams, vendors, and partners to ensure smooth event operations and logistics.
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 Oversee budget planning, cost optimization, and vendor negotiations to maximize ROI.
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 Implement data-driven strategies to track and measure event success (ROI, conversion, customer engagement).
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 </ul>
 
 
 Stakeholder &amp; Client Management
 
 
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 Manage senior client relationships, ensuring impeccable service delivery and resolution of escalations.
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 Partner with sponsors, partners, and CXO-level executives to build strategic alliances and long-term engagement.
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 Align with internal cross-functional teams (sales, marketing, creative, tech) to ensure project objectives are met.
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 </ul>
 
 
 Leadership &amp; Team Development
 
 
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 Lead and mentor a high-performing team of managers, analysts, and operations professionals.
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 Define KRAs, monitor performance, and ensure structured training and skill development.
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 Foster a collaborative and high-performance culture, ensuring employee growth and retention.
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 Qualifications &amp; Skills
 
 
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 12+ years of experience in audience acquisition, event operations, campaign management, and stakeholder engagement.
 
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 Proven track record of driving audience acquisition for large-scale conferences, webinars, forums, or brand campaigns.
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 Strong expertise in multi-channel marketing (email, SMS, social media, digital campaigns, affiliate marketing).
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 Hands-on experience in P&amp;L management, budget optimization, and ROI tracking.
 
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 Exceptional leadership, team management, and stakeholder engagement skills.
 
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 Strong analytical ability and comfort with CRM tools, data analytics, and reporting dashboards.
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 Excellent communication, negotiation, and problem-solving abilities.
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 MBA/PGDM preferred.
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 Why Join Us?
 
 
 
 &bull; Lead the audience acquisition and event operations strategy for large-scale, high-impact events.
 
 
 &bull; Opportunity to work with leading global brands and CXO-level stakeholders.
 
 
 &bull; High-visibility role with end-to-end ownership across strategy, execution, and P&amp;L.
 
 
 &bull; Be part of a fast-paced, dynamic environment that values innovation and execution excellence.
 
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Audience Acquisition & Events - Senior Operations Manager

CarryPro

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 Key Responsibilities
 
 
 
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 Oversee the day-to-day operations of the company, including order fulfillment, logistics, inventory management, and customer service
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 Develop and implement new processes and procedures to improve efficiency and productivity
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 Work with cross-functional teams to ensure that all operations are aligned with the company's goals and objectives
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 Manage and develop a team of operations professionals
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 Stay up-to-date on industry trends and best practices
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 Conduct regular audits and reviews of operations to identify and address any potential problems
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 Prepare and present reports to senior management on the status of operations
 
 
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 </ul>
 About Company: We are a travel-focused brand which is redesigning the way travel products are made. We believe that travel should be focused more on enjoying the beautiful things around you rather than on spending time arranging your belongings.
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Operations Associate in Noida

Microsoft

<div>
 
 Overview
 
 
 
 Are you passionate about cloud technologies, and want to build the next generation technology which helps manage clouds? If so, special clouds team is looking for a product leader who is obsessed with driving a modern engineering system that focuses on industry leading practices and tools to provide autonomous cloud operations. Office 365 is expanding presence in Sovereign markets. Cyber-sovereignty is an emerging product area that reflects customer, and in particular government, demand for isolated and controlled cloud environments that continue to yield the manageability and feature benefits of the public cloud. We are looking for a Senior Product Manager to help define a vision and road-map for the next generation autonomous cloud systems which enable Office 365 Sovereign and Regulated cloud. The leader will work as part of a cross-functional Azure and Office team to define, design, and build implementation paths for build-out and runtime operations for sovereign clouds. Also, extending investments in the world-wide public cloud. Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 
 Responsibilities
 
 
 
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 You will drive business impact across the organization and track success criteria for multiple feature areas. You&rsquo;ll also identify long-term investment opportunities and engage partners to garner support for those feature areas. - You will help define a feature set and facilitate mid-level usability reviews with customers. You&rsquo;ll own the roadmap for multiple feature areas, and will collaborate with a partner team to build golden configurations and drive scenario walkthroughs. - You will scale Product Marketing teams by helping build marketing, roll-out, and customer support plans. You&rsquo;ll also promote the feature areas you worked on and present at large events. - You will partner with others to collect performance metrics and form hypotheses for complex technical needs in order to improve product development in targeted areas. You&rsquo;ll also identify features to deprecate, manage customer communities, and build trust with targeted customers.
 
 
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 Qualifications
 
 
 
 Required Qualifications: - Bachelor's Degree AND 5+ years experience in product/service/program management or software development - OR equivalent experience. Preferred Qualifications: - Solid customer focus and passion for doing what's right for the customer -Relentless drive for results. - Excellent judgment, decision making skills. - Ability to go technically deep and quickly ramp up on new technologies. - Ability to work independently in highly ambiguous environments. - Excellent presentation skills and experience of presenting to developers up to senior management. - Solid independent thinker who works well in a team setting. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
 
 
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
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Senior Product Manager

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