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order management specialist

Air Liquide

<div>
 How will you CONTRIBUTE and GROW?
 
 
 
 Job Description Summary
 
 
 
 The Order Management Specialist will respond to customer inquiries in a timely and empathetic manner. also Identify the customer needs and provide solutions or recommendations.
 
 
 You will document and escalate customer feedback to relevant departments, Collaborate with team members to improve overall customer service and satisfaction and conduct follow-ups with customers to ensure their issues are resolved.Managing incoming calls &amp; messages through all provided communication channels.
 
 
 Manage the customer Orders effectively and efficiently:
 
 
 Ensure Accuracy and reliability of the daily and fixed orders.
 
 
 Monitor customer consumption and regularly review the fixed plan by the coordination with the customer, logistics and sales to ensure the plan effectiveness.
 
 
 Reduce Returned quantity, Undelivered quantity &amp; Emergency orders through the coordination between customer, sales and logistics teams.
 
 
 Responsible to maximize the good utilization of company resources.
 
 
 Ensure that the customer receives the order delivery confirmation after the logistics team feedback.
 
 
 Ensure effective handling of emergency orders.
 
 
 Deliver superior customer experience to all customers (both internal and external):
 
 
 Coordinate with all departments and CX team to ensure all customer (internal and external) requests are closed within the agreed duration and SLA.
 
 
 Ensure all customer's feedback are communicated and follow up on the actions required.
 
 
 Report any customer complaint immediately and ensure the correction action is taken
 
 
 Immediate reporting for any block point that affects the customer's order.
 
 
 ___________________Are you a MATCH?
 
 
 Education Level
 
 
 Bachelor degree, Business, logistics or planning background preferred.
 
 
 Experience Level
 
 
 Up to 3 years experience in customer experience management. Fresh Graduates are welcome to apply.
 
 
 Competencies
 
 
 Customer service orientation
 
 
 Excellent communication skills
 
 
 Excellent business English (oral and written)
 
 
 Motivated learner
 
 
 Time Management and organization skills
 
 
 Multitasking
 
 
 Must be reliable, adaptable and detail oriented
 
 
 Ability to effectively work in a team environment
 
 
 Analytical and problem solving skills
 
 
 Our Differences make our Performance
 
 
 At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
 
 
 We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
</div>

Order Management Specialist

Henkel

<div>
 
 About this Position
 
 The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Order Management Process specifically handling the operation of Order Management &amp; Sales Operations.
 
 
 
 What You&acute;ll Do
 
 
 
 This role is critical in ensuring smooth order processing and accurate documentation, while also supporting sales controlling through debit notes validation.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage end-to-end order processing, ensuring accuracy and timely execution.
 </li>
 <li>
 Coordinate with internal teams (Sales, Logistics, Finance) to resolve order-related issues.
 </li>
 <li>
 Monitor and maintain order status, delivery schedules, and customer communications.
 </li>
 <li>
 create returns, free of charge orders, and reporting
 </li>
 <li>
 Validate and process debit notes in collaboration with the Sales Controlling team.
 </li>
 <li>
 Ensure compliance with internal controls and company policies.
 </li>
 <li>
 Support continuous improvement initiatives in order management and documentation processes.
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Supply Chain, or related field.
 </li>
 <li>
 English speaker
 </li>
 <li>
 1-3 years of experience in order management or sales operations.
 </li>
 <li>
 Hands-on experience with debit notes validation process.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent communication and organizational abilities.
 </li>
 <li>
 Microsoft office usage is a must.
 </li>
 <li>
 SAP knowledge is a plus
 </li>
 <li>
 French speaking is a plus
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
 </li>
 <li>
 Diverse national and international growth opportunities
 </li>
 <li>
 Global wellbeing standards with health and preventive care programs
 </li>
 <li>
 Gender-neutral parental leave for a minimum of 8 weeks
 </li>
 <li>
 Employee Share Plan with voluntary investment and Henkel matching shares
 </li>
 <li>
 Comprehensive Health Insurance for employee + dependents
 </li>
 <li>
 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Order Management & Sales Operation Specialist

adidas

<div>
 
 Purpose &amp; Overall Relevance For The Organisation
 
 
 
 This diverse role will be responsible for a variety of tasks primarily managing the customer orders for a portfolio of nominated accounts or area.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensure timely and accurate order entry and release of orders for processing.
 </li>
 <li>
 Review of order book to ensure customer requested delivery is achieved.
 </li>
 <li>
 To provide visibility to internal and external stakeholders on product information, stock availability, pricing, terms, routing, and any other specialty handling or services.
 </li>
 <li>
 Timely preparation of export documents and L/C negotiation
 </li>
 <li>
 Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.
 </li>
 <li>
 Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.
 </li>
 <li>
 Support business on delivery of sales and financial targets and objectives
 </li>
 <li>
 Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
 </li>
 <li>
 Work towards both independent and team KPI&rsquo;s to improve business standards, service levels and financial results.
 </li>
 <li>
 Contribute to the development of business improvement opportunities wherever possible.
 </li>
 <li>
 Develop and review reports relating to order book KPI&rsquo;s and transactional activities of the team.
 </li>
 <li>
 To coordinate a cross-functional collaboration with internal stakeholders towards common goals set by the organization
 </li>
 <li>
 Manage adhoc projects and reports initiatives as required by the Line Manager.
 </li>
 <li>
 Ensure self-development plan alongside MYBEST initiatives as set by the business.
 
 
 </li>
 </ul>
 
 KPI&rsquo;s
 
 
 
 <ul>
 <li>
 Speed of execution.
 </li>
 <li>
 Customer Service Excellence.
 </li>
 <li>
 CS SLA &amp; Blueprints.
 </li>
 <li>
 Process enhancements &amp; efficiencies.
 </li>
 <li>
 Report enhancements.
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 <ul>
 <li>
 Customers.
 </li>
 <li>
 Sales Team.
 </li>
 <li>
 SCM (Operations, Purchasing, OBF&hellip;).
 </li>
 <li>
 Finance Team.
 </li>
 <li>
 Marketing Team.
 </li>
 <li>
 External Stakeholders (Forwarders, Banks&hellip;).
 
 
 </li>
 </ul>
 
 Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 A strong customer service focus.
 </li>
 <li>
 Excellent knowledge of Supply Chain and/or Logistics.
 </li>
 <li>
 A high level of problem solving ability.
 </li>
 <li>
 Superior attention to detail and accuracy.
 </li>
 <li>
 Excellent communication skills and a proven ability to develop long lasting relationships.
 </li>
 <li>
 Experience in working under pressure to meet deadlines and conflicting priorities.
 </li>
 <li>
 Strong Microsoft Office skills are essential.
 </li>
 <li>
 Strong ERP/SAP knowledge an added advantage.
 </li>
 <li>
 Team player with high planning, organizing and reporting abilities.
 </li>
 <li>
 Local language or French an added advantage.
 
 
 </li>
 </ul>
 
 Requisite Education And Experience / Minimum Qualifications
 
 
 
 <ul>
 <li>
 University degree in Business and administration, Supply Chain or Logistics.
 </li>
 <li>
 Minimum 2-3 years of overall work experience in customer service, supply chain or Logistics.
 
 
 </li>
 </ul>
 
 Language skills:
 
 English mandatory local language an added-on advantage
 
 
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Senior Specialist Commercial Operations

Medtronic

<div>
 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You&rsquo;ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
 
 
 
 A Day in the Life
 
 
 
 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You&rsquo;ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
 
 
 Direct contact person for all customer orders management within the region for all of Medtronic Arabia&rsquo;s Business units and for Medtronic International Customer Care &amp; Supply Chain group, concerning sales / purchase orders proceeding and relative documentation preparation. Working in close cooperation with the Customer Care &amp; Supply Chain Manager, Business Unit Managers and Finance Manager. Support sales activities and contributes to structural improvement projects. The job requires good knowledge of Incoterms, customs clearance and certification procedures, understanding of products flow through third party logistic suppliers to the transit warehouses and final customers. The job requires excellent communication skills. The challenge is getting to know the customer, complying with their specific requirements and take care of their needs.
 
 
 
 Responsibilities may include the following and other duties may be assigned:
 
 
 
 <ul>
 <li>
 Represents company to external and internal customers, Process and follow up on customer orders in compliance with current policies, procedures, and work instructions, Monitor and follow up on financial (payment) situations, ensuring fulfillment of contractual terms by customers in close collaboration with the Finance department and Business Unit Managers, Support sales contracts and related documentation, Develop and maintain close day-to-day relationships with distributors and service providers, Maintain accurate Customer and Material Master Files, Collaborate with Customers and Business Unit Managers to identify and implement structural process improvements.
 </li>
 <li>
 Manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
 </li>
 <li>
 Manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
 </li>
 <li>
 Management of customer complaints and return process, Coordination on warranty issues, Maintenance of return acceptance criteria, Follow up on Distribution Hold Notifications and the return of hold products to Medtronic suppliers.
 </li>
 <li>
 Support organizing of excellent, efficient third-party warehousing &amp; distribution operations.
 </li>
 <li>
 Support of establishing of effective quality management system.
 
 
 
 </li>
 </ul>
 
 Required Knowledge and Experience:
 
 
 
 <ul>
 <li>
 Minimum 2 years work experience in Order Management / Customer Service in a multinational company. Work experience in Medical Device or Pharma
 </li>
 <li>
 SAP
 </li>
 <li>
 MS Office (Excel)
 </li>
 <li>
 Excellent communication skills and relationship-building abilities
 </li>
 <li>
 Wiling to Travel
 
 
 
 </li>
 </ul>
 
 Physical Job Requirements
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
 
 
 
 Benefits &amp; Compensation
 
 
 
 
 Medtronic offers a competitive Salary and flexible Benefits Package
 
 
 
 A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 
 
 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
 
 
 
 About Medtronic
 
 
 
 We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
 
 
 Our Mission &mdash; to alleviate pain, restore health, and extend life &mdash; unites a global team of 95,000+ passionate people.
 
 
 We are engineers at heart&mdash; putting ambitious ideas to work to generate real solutions for real people. From the R&amp;D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
 
 
 Learn more about our business, mission, and our commitment to diversity here
</div>

Associate Customer Service Specialist

Maxima Apparel

<div>
 
 
 EDI Support Specialist
 
 
 
 
 
 
 As an
 
 EDI Support Specialist
 
 at Maxima Apparel, you will play a key role in supporting the day-to-day operations and logistics functions across our global supply chain. You will work closely with internal teams, customers, suppliers, and 3PL partners to ensure smooth data exchanges, reliable order flows, and timely shipment execution. Your expertise in EDI and operational data processes will help maintain accuracy, efficiency, and consistency across our operational ecosystem.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 EDI Operations Support
 
 
 <ul>
 <li>
 Manage and monitor EDI transactions with customers, vendors, logistics providers, and marketplaces (e.g., orders, invoices, ASNs).
 </li>
 <li>
 Onboard new EDI partners and integrate with company ERP and EDI service provider.
 </li>
 <li>
 Ensure all incoming and outgoing EDI documents are processed accurately and on time.
 </li>
 <li>
 Coordinate with partners and internal teams to resolve EDI errors, missing documents, or mismatches.
 </li>
 <li>
 Maintain documentation of EDI requirements, mapping rules, and operational workflows.
 </li>
 </ul>
 
 
 
 
 
 Operational Data Coordination
 
 
 <ul>
 <li>
 Support Operations and Logistics teams by ensuring data accuracy for orders, shipments, inventory, and product information.
 </li>
 <li>
 Assist with bulk uploads or data adjustments in ERP, WMS, or e-commerce systems.
 </li>
 <li>
 Perform routine data checks to identify discrepancies and coordinate corrective actions.
 </li>
 <li>
 Prepare and validate packing lists, shipment confirmations, and other operational documents derived from data feeds.
 </li>
 </ul>
 
 
 
 
 
 Logistics &amp; Supply Chain Support
 
 
 <ul>
 <li>
 Track the flow of customer orders from receipt to fulfillment, highlighting delays or data inconsistencies.
 </li>
 <li>
 Support the creation of operational reports, such as order status, inventory availability, shipment performance, and vendor compliance.
 </li>
 <li>
 Help maintain alignment between internal teams, warehouses, and customer requirements.
 </li>
 </ul>
 
 
 
 
 
 Process Improvement &amp; Workflow Optimization
 
 
 <ul>
 <li>
 Identify gaps or inefficiencies in current operational data flows and work with stakeholders to propose improvements.
 </li>
 <li>
 Assist with documenting SOPs related to EDI, order management, data handling, and logistics processes.
 </li>
 <li>
 Support the rollout of new customers, new EDI documents, or updated operational workflows.
 </li>
 </ul>
 
 
 
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Operations, Logistics, Customer Service, Sales, and IT teams to ensure seamless coordination.
 </li>
 <li>
 Translate operational needs into clear requirements for data flows, partner communication, or system adjustments.
 </li>
 <li>
 Provide training and guidance to team members on EDI processes, operational data accuracy, and workflow best practices.
 </li>
 </ul>
 
 
 
 
 
 Qualifications, Experience &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Operations Management, Business, Information Systems, or a related field, or equivalent practical experience.
 </li>
 <li>
 
 2&ndash;4 years of experience
 
 in Operations, Logistics, Supply Chain, Customer Service, or EDI support roles, preferably within apparel, retail, wholesale, or logistics environments.
 </li>
 <li>
 Strong understanding of EDI fundamentals and hands-on experience with common EDI transactions (e.g., 850, 810, 856), including their impact on order processing, logistics, and retail compliance.
 </li>
 <li>
 Familiarity with global EDI standards and operations across U.S., European, Asian, and African markets.
 </li>
 <li>
 Experience working with 3PLs, retailers, marketplaces, and external service providers is a plus.
 </li>
 <li>
 Proficiency in Excel and working with spreadsheets and CSV files for data review, cleaning, and basic manipulation.
 </li>
 <li>
 Ability to troubleshoot EDI and data issues such as incorrect mappings, missing fields, or failed transmissions, with familiarity in FTP/SFTP or similar data exchange methods.
 </li>
 <li>
 Understanding of core supply chain workflows, including order management, shipping, warehousing, and fulfillment.
 </li>
 <li>
 Strong analytical and problem-solving skills, with high attention to detail and a focus on data accuracy and reliability.
 </li>
 <li>
 Ability to work across multiple systems and quickly learn new platforms (ERP, WMS, e-commerce systems).
 </li>
 <li>
 Proven ability to coordinate or manage projects involving internal Operations/Logistics teams and external partners or customers.
 </li>
 <li>
 Strong communication and collaboration skills, effective with both technical and non-technical stakeholders.
 </li>
 <li>
 Organized, proactive, and capable of managing multiple priorities in a fast-paced, service-oriented environment.
 </li>
 </ul>
 
 
 
 
 
 -Shift Timing: 9am&ndash;5pm, from Saturday to Thursday.
 
 
 
 
 -Location: New Cairo, Egypt.
 
 
</div>

EDI Support Specialist

Qureos

We are seeking a detail-oriented E-Commerce Operations Specialist to manage the day-to-day online sales operations, ensuring seamless order fulfillment, accurate reporting, and efficient account management. The ideal candidate will play a key role in optimizing online sales performance by coordinating with internal teams, managing customer accounts, and maintaining operational excellence.&nbsp;Job Description: &nbsp;<ul><li>Manage online orders from placement to fulfillment, ensuring timely and accurate delivery.</li><li>Coordinate with warehouses and couriers to oversee order dispatch and tracking.</li><li>Maintain and update product listings across e-commerce platforms.</li><li>Manage e-commerce accounts such as Shopify, Amazon, Noon, and Instagram.</li><li>Monitor stock levels and coordinate replenishments.</li><li>Conduct daily, weekly, and monthly sales reports with performance insights.</li><li>Handle customer inquiries, refunds, and complaints in a timely manner.</li><li>Collaborate with marketing teams to support promotions and campaigns.</li><li>Analyze sales trends and suggest improvements to boost performance.</li><li>Ensure proper documentation of all transactions and operations.</li></ul><h3>&nbsp;</h3>Responsibilities:<h3>&nbsp;</h3><ul><li>Experience in e-commerce operations or online sales.</li><li>Familiarity with online platforms like Shopify, Amazon, or other local e-commerce websites.</li><li>Excellent organizational and multitasking skills.</li><li>Strong knowledge of order fulfillment processes.</li><li>Proficiency in Microsoft Excel or Google Sheets for reporting.</li><li>Ability to communicate effectively with internal teams and customers.</li><li>Detail-oriented and problem-solving mindset.</li></ul>

E-Commerce Operations Specialist

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972 order management specialist jobs IN Egypt Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Cairo Egypt

Order Management Specialist

Order Management & Sales Operation Specialist

Senior Specialist Commercial Operations

Associate Customer Service Specialist

Associate Customer Service Specialist

EDI Support Specialist

E-Commerce Operations Specialist