assistant business manager Jobs in London United Kingdom

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business assistant Jobs in London United Kingdom

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business development & operations associate Jobs in London United Kingdom

business development & operations associate

ipb digital & data transformation –alternative investments advisor & client experience - product manager - vice president Jobs in London United Kingdom

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people & operations associate Jobs in London United Kingdom

people & operations associate

people business partner pbp

The Ivy Collection

<div>Competitive
The Ivy Collection is a group of 61 restaurants across the UK and Ireland,including Ivy Brasseries,Ivy Asia,Harry&rsquo;s Restaurants,Brasserie of Light and the original Ivy West Street (establish
ed in 1917).
Our iconic restaurants are celebrated for exceptional food,outstanding service,and the creation of unforgettable moments. 
We have an excellent opportunity for a People Business Partner to join the team as the Ivy brand continues to grow and expand. 
The People Business Partner is responsible for delivering proactive,commercially focused HR support to a group of restaurants within The Ivy Collection,Ivy Asia &amp; Harry&rsquo;s portfolio [TROIA]. Acting as a trusted advisor to Operations Directors and General Managers,the PBP drives people strategies that enable exceptional guest experiences,high-performing teams,and sustainable business growth. 
Key Responsibilities
<ul><li>Build strong relationships with Operational Leaders (FOH &amp; BOH) and Senior Restaurant leaders across your region</li><li>
Act as the first point of contact for senior leaders on HR matters,coaching and influencing to drive people and performance outcomes.</li><li>
Translate business goals into aligned people plans,ensuring HR initiatives add value to operational deliver</li><li>
Partner with resourcing teams to support attraction strategies for high-volume and management recruitment.</li><li>
Drive succession planning and internal talent pipelines to reduce dependency on external hires.</li><li>
Support retention by analysing turnover trends,engaging with exit/engagement data,and shaping action plan</li><li>
Lead on complex ER cases (grievances,disciplinary,capability,absence),ensuring consistency,fairness,and compliance with employment law.</li><li>
Coach managers to build capability in handling employee relations at site level.</li><li>
Partner with Learning &amp; Development to identify needs and deliver local solutions</li><li>
Support the annual performance review cycle,pay and bonus processes,and recognition initiatives</li><li>
Collaborate with finance and operations to align workforce planning with budget and sales forecast.</li><li>
Partner on organisational change (openings,restructures,TUPE,integration of new sites)</li></ul> 
Key Skills Required<ul><li>
Proven HR generalist/business partner experience in multi-site,fast-paced hospitality,retail,or leisure.</li><li>
Strong knowledge of UK employment law [if applicable:exposure to Republic of Ireland preferred].</li><li>
Demonstrated experience in employee relations and coaching operational leaders.</li><li>
Analytical and commercial mindset &ndash; able to use data to shape people strategy.</li><li>
Confident communicator and influencer with credibility at senior level.</li><li>
Resilient,adaptable,able to balance strategic projects with hands-on problem solving.</li><li>
Passionate about hospitality,people,and delivering exceptional employee and guest experiences.</li></ul> 
Benefits &amp; rewards:<ul><li>
50% discount for you and up to 3 friends when you dine in our restaurants.</li><li>
30% discount in the wider group restaurants.</li><li>
Competitive Industry pay</li><li>
Celebrate career anniversaries,with a gift voucher to dine in our restaurants.</li><li>
Career Development and Training,including Apprenticeships.</li><li>
Extra holiday allowance for length of service,up to 5 extra days after 5 years.</li><li>
Access to discounts on 100s of retailers,health,entertainment,travel &amp; more.</li></ul> 
Location<ul><li>
Office-based in Fitzrovia with occasional restaurant visits</li></ul> 
About us:Our shared CARING values help create an environment where we are happy,and engaged and we care for ourselves,our colleagues,our guests,and we celebrate our individualities and differences.</div>

People Business Partner (PBP)

Employee Relations Manager

Databricks

<div>
 
 GAQ326R186
 
 
 
 
 Mission
 
 
 
 As a Databricks People Generalist, you will play a critical role in supporting our managers across the organization. You&rsquo;ll be responsible for delivering thoughtful people solutions that enable strong leadership, high performance, and an inclusive culture. You will empower managers to confidently navigate every stage of the employee experience by simplifying access to resources and providing seamless case management support. You'll partner with key stakeholders to ensure our people practices align with company values and our processes are simplified and optimized for manager performance and experience.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manager Coaching &amp; Consultation: You'll partner with managers to navigate the full employee lifecycle, with a particular focus on the end-to-end performance management process. You will provide expert coaching and consultation on topics like development, engagement, feedback, team dynamics, and challenging situations. Additionally, you will guide managers through key employee events such as internal mobility and exit interviews, and partner closely with People Business Partners to support ad hoc business needs like mergers, acquisitions, and reorganizations.
 </li>
 <li>
 Manager Service Catalog Evolution: By partnering with People and Tech groups, you will identify operational efficiencies and leverage technology and AI to provide managers with timely insights and streamlined people processes. Your efforts will evolve the manager service catalog through shared services and automation, ensuring a consistent and high-quality experience. This will include maximizing manager performance and optimizing decision-making by providing relevant data, and creating a systematic knowledge hub for continuous learning and collaboration.
 </li>
 <li>
 People Team Program Delivery &amp; Liaison. Support the successful delivery and impact of key People Team programs and initiatives, including performance review processes, employee engagement surveys, and regional or business unit specific programs (such as talent reviews, retention strategies and career development initiatives). Serve as a liaison between the business and People Team COEs. Articulate business needs back to the central teams to ensure centralized programs and policies are built-in support of the business.
 </li>
 <li>
 Crisis Management, Incident Response &amp; Escalations. Provide guidance, consultation, and end-to-end support for sensitive, complex, or high-risk situations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 5+ yrs of HR experience that shows proven success working with people managers, including managing complex cases across the employee lifecycle. In-depth knowledge of Human Resources practices and legal requirements in multiple geographies
 </li>
 <li>
 A passion for leveraging technology and AI to solve problems, with a product-oriented mindset and a deep curiosity for experimentation. You're experienced in collaboratively designing, automating, and optimizing scalable people processes to drive consistency and efficiency.
 </li>
 <li>
 Able to balance planning and adaptability to drive effective change within a fast-paced organization during a period of hyper-growth
 </li>
 <li>
 Competency in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions through strong written and verbal communication and interpersonal skills
 </li>
 <li>
 Strong judgment in decision-making and problem-solving through ambiguous situations. Ability to analyze and interpret data to identify insights that drive action
 
 
 </li>
 </ul>
 
 About Databricks
 
 
 
 Databricks is the data and AI company. More than 10,000 organizations worldwide &mdash; including Comcast, Cond&eacute; Nast, Grammarly, and over 50% of the Fortune 500 &mdash; rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark&trade;, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
 
 
 
 Benefits
 
 
 
 At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks.
 
 
 
 Our Commitment to Diversity and Inclusion
 
 
 
 At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
 
 
 
 Compliance
 
 
 
 
 If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
 
</div>

Sr. People Generalist

Soar With Us

<div>
 
 Function(s):
 
 People Strategy, Culture, Engagement, Organisational Development.
 
 
 
 Reports to:
 
 Group Managing Director
 
 
 
 Location:
 
 London
 
 
 
 Working Pattern:
 
 Hybrid - 3 days a week within the office.
 
 
 
 Salary:
 
 &pound;50,000 - &pound;80,000
 
 
 
 About Us
 
 
 
 We are a group of fast-growing performance, creative, and e-commerce companies: Soar With Us, Hambi Media, Launch With Us, and For You Advertising. Together, we partner with some of the UKs most ambitious brands, delivering breakthrough advertising, growth strategy, and creative campaigns.
 
 
 With a collective team of 80+ A-Players, weve profitably spent more than &pound;500m on Meta, Google, and TikTok ads, and were only just getting started.
 
 
 As People Lead, youll act as the bridge between leadership and teams translating company goals into impactful people initiatives. Youll drive culture, engagement, and performance within your agency, ensuring that every person feels supported, developed, and aligned to our values.
 
 
 Youll be hands-on, working closely with managers to embed people processes, manage the employee lifecycle, and continuously improve how we hire, develop, and retain top talent.
 
 
 
 Our Values
 
 
 
 <ul>
 <li>
 Extreme Ownership: Taking responsibility for every outcome within your control.
 </li>
 <li>
 Radical Curiosity: Challenging assumptions and exploring whats next to drive smarter, more innovative results.
 </li>
 <li>
 Kind Candour: Saying what needs to be said with honesty, empathy, and purpose.
 </li>
 <li>
 Client-Centricity: Thinking like owners, acting in our clients best interests, always.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Core Responsibilities
 
 
 
 People Operations &amp; HR
 
 
 <ul>
 <li>
 Manage onboarding, offboarding, and employee lifecycle across multiple agencies.
 </li>
 <li>
 Maintain HR systems, data accuracy, and compliance.
 </li>
 <li>
 Partner with finance and operations on payroll, benefits, and headcount changes.
 
 
 </li>
 </ul>
 Support and coach managers on people-related matters and employee relations.
 
 
 Performance &amp; Development
 
 
 <ul>
 <li>
 Run performance review cycles and ensure outcomes are tracked and actioned.
 </li>
 <li>
 Partner with the Head of People to enhance training, progression, and development programmes.
 
 
 </li>
 </ul>
 Support data-led decision making through engagement, turnover, and performance reporting.
 
 
 Culture &amp; Engagement
 
 
 <ul>
 <li>
 Lead on engagement initiatives, team events, and recognition programmes.
 </li>
 <li>
 Collect and act on feedback to continuously improve employee experience.
 
 
 </li>
 </ul>
 Help build and maintain a culture that celebrates excellence, ownership, and growth.
 
 
 Leadership &amp; Collaboration
 
 
 <ul>
 <li>
 Line manage People Executives or Coordinators (where applicable).
 </li>
 <li>
 Partner closely with agency leadership to align people strategies with business goals.
 
 
 </li>
 </ul>
 Collaborate with the Head of People on group-wide people strategy and continuous improvement.
 
 What Success Looks Like:
 
 
 
 
 6 Months
 
 
 
 <ul>
 <li>
 You are fully embedded as a trusted partner to leadership and the wider team.
 </li>
 <li>
 Internal marketing strategy is in place and engagement initiatives made live.
 </li>
 <li>
 Training schedule launched and uptake measured.
 
 
 </li>
 </ul>
 
 12 Months
 
 
 
 <ul>
 <li>
 Career progression frameworks are fully operational across departments.
 </li>
 <li>
 Retention rates improved and directly linked to improved client delivery.
 </li>
 <li>
 Recognised as the cultural and developmental driver within the Group.
 
 
 </li>
 </ul>
 
 24 Months
 
 
 
 <ul>
 <li>
 Recognised as a culture leader, shaping the groups reputation as one of the best places to work in e-commerce and advertising.
 </li>
 <li>
 Built a scalable people function capable of supporting rapid growth across multiple agencies.
 </li>
 <li>
 Partnering on long-term workforce planning, succession, and organisational design.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 We believe looking after our people goes beyond the basics. Thats why across the group, we offer:
 
 
 <ul>
 <li>
 26 days annual leave (including your birthday off, and additional days for long-term service).
 </li>
 <li>
 Private Health Insurance (with wellness perks and rewards, available after 6 months).
 </li>
 <li>
 Life Insurance &amp; Smart Health Services (including 24/7 virtual GP and wellbeing support).
 </li>
 <li>
 Cash Plan (reimbursement for dental, optical, physiotherapy and other healthcare expenses).
 </li>
 <li>
 Company Pension (auto-enrolment with employer contributions).
 </li>
 <li>
 Professional Development Fund (courses, certifications, and resources to support career growth).
 </li>
 <li>
 End of Year Bonus Scheme
 </li>
 <li>
 Kudos Recognition Platform (peer-to-peer recognition across the group).
 </li>
 <li>
 Hybrid &amp; Remote Working options.
 </li>
 <li>
 Work Abroad Scheme (up to 30 days at a time).
 </li>
 <li>
 Regular Company Events &amp; Team Socials to bring our brands together.
 
 
 </li>
 </ul>
 LNKD1_UKTJ
</div>

People Lead

Pret A Manger

<div>
 
 
 At Pret, We Believe in Growing Good Things.
 
 
 
 
 
 
 Growth is at the heart of everything we do. From the freshly hand-made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths.
 
 
 
 
 
 
 
 
 
 What we&rsquo;re looking for
 
 
 
 
 
 
 We&rsquo;re looking for passionate team players to bring joy to our customers every day&mdash;starting with the teams that serve them. As People Performance Lead, reporting to the UK &amp; International People Director, you&rsquo;ll be a key voice on the UK and International People Senior Leadership Team, shaping how we drive operational excellence through our people.
 
 
 
 
 
 Your mission? To make sure every Operations team has the right people, in the right roles, at the right time&mdash;with clear succession plans, strong bench strength, and &ldquo;aces in places.&rdquo; You&rsquo;ll align our HR strategy with operational goals, helping our shops deliver exceptional results while building a culture grounded in well-being, equity, and consistent, high-integrity employee relations.
 
 
 
 
 
 You&rsquo;ll lead and coach two Business Partners, each responsible for ER, People Policies, DEB, and Well-being across multiple regions. Together, you&rsquo;ll embed best-in-class people practices, strengthen leadership capability, and ensure our workforce is engaged, supported, and set up to thrive.
 
 
 
 
 
 
 
 
 
 Drive Operational performance through a People lens
 
 
 <ul>
 <li>
 Partner with Operations Directors and Managers to optimise succession in our shops&mdash;maintaining a clear, simple view of "ready now/ready soon" talent from Leader &rarr; AM &rarr; GM, including cross-training needs and development actions.
 </li>
 <li>
 Own and lead talent cycles for Ops and GMs, running monthly performance calibrations to assess potential, address gaps, and ensure timely Performance Improvement Plans where needed.
 </li>
 <li>
 Convert commercial goals (speed of service, NPS, comp sales, EBITDA, etc.) into clear people KPIs and actionable, region-specific plans that drive real-world impact.
 </li>
 <li>
 Implement a coaching-first performance framework, setting clear standards, enabling regular check-ins, and building feedback and recognition into daily routines.
 </li>
 <li>
 Run practical, high-impact manager training focused on coaching, feedback, ER fundamentals, and inclusive leadership&mdash;delivered in bite-sized, on-the-job formats.
 </li>
 <li>
 Partner with Operations leadership to translate business objectives into meaningful people performance metrics and deliverables.
 </li>
 <li>
 Monitor, analyse, and report on key people KPIs (turnover, absenteeism, performance, engagement, etc.), identifying trends and driving root-cause solutions.
 </li>
 <li>
 Design and embed people interventions&mdash;from training and recognition to feedback loops&mdash;that enhance operational efficiency, service quality, and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Lead and develop your team (2 People Business Partners)
 
 
 <ul>
 <li>
 Set priorities, coach, and develop both PBPs; ensure regional coverage is aligned to trading patterns and risk.
 </li>
 <li>
 Create a joined-up playbook where ER/Policy and DEB/Wellbeing reinforce each other (e.g., inclusive scheduling reduces ER risk).
 </li>
 <li>
 Build future bench (succession) for People Partner roles; champion psychological safety and continuous learning.
 </li>
 </ul>
 
 
 
 
 
 ER &amp; Policy (oversight and escalation)
 
 
 <ul>
 <li>
 Ensure policies are clear, accessible, inclusive, and compliant with UK employment law and the ACAS Code.
 </li>
 <li>
 Oversee complex cases (grievance, discipline, capability, discrimination, whistleblowing); coach managers to resolve early and fairly.
 </li>
 <li>
 Maintain consistent practice on right-to-work, National Minimum/Living Wage, holiday pay, Working Time Regulations, under-18 protections, data privacy (GDPR), and safe scheduling.
 </li>
 <li>
 Lead policy updates for legislation or operational change (e.g., acquisitions/TUPE, restructures).
 </li>
 </ul>
 
 
 
 
 
 DEB &amp; Wellbeing (strategy to shop-floor)
 
 
 <ul>
 <li>
 Deliver a DEB roadmap focused on practical behaviours: inclusive leadership, fair access to hours &amp; development, etc.
 </li>
 <li>
 Expand wellbeing: MHFA network, manager confidence in conversations, signposting, crisis support; measure usage and impact.
 </li>
 <li>
 Partner with L&amp;D to ensure inclusive talent pathways (Leader &rarr; AM &rarr; GM), apprenticeship optimisation, and equitable promotion decisions.
 </li>
 </ul>
 
 
 
 
 
 Strategic &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Forecast people-related risks &amp; opportunities in operations and help shape strategic planning accordingly.
 </li>
 <li>
 Benchmark practices against peers/industry standards and recommend innovative people solutions.
 </li>
 <li>
 Lead change initiatives related to performance management, employee engagement, and process improvements.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What success looks like
 
 
 
 
 
 <ul>
 <li>
 Retention: Frontline 90-day turnover 100%; Annualised overall turnover 50%
 </li>
 <li>
 Labour productivity: Improved labour productivity through smarter scheduling, skills mix, and attendance gains.
 </li>
 <li>
 Absence: Unplanned absence below 2%
 </li>
 <li>
 Experience: Engagement score to be in the top 10% of industry peers
 </li>
 <li>
 ER health: Improve case volumes/time-to-resolution and zero upheld claims where policy was followed.
 </li>
 <li>
 Capability: 90% of managers achieving the desired performance with clear bench strength for Ams, GMs, Ops and Heads of Operations.
 </li>
 <li>
 Compliance: 100% on right-to-work, working time, under-18 protections, and policy adoption; audit-ready always.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 About you
 
 
 
 
 
 <ul>
 <li>
 
 Be kind, honest and generous:
 
 bring genuine warmth and your authentic self to work every day.
 </li>
 <li>
 
 Bring your passion:
 
 share our passion for exceptional customer service.
 </li>
 <li>
 
 Spread joy every day:
 
 small acts of kindness are a big part of what makes the Pret experience special.
 </li>
 <li>
 Solid senior HR/People Partnering in QSR/retail/hospitality or similar high-volume, multi-site environment.
 </li>
 <li>
 Confident line leader (managed 2&ndash;4+ professionals); proven at building capability in others.
 </li>
 <li>
 Strong ER/Policy grounding with UK employment law; comfortable with complexity and pace.
 </li>
 <li>
 Demonstrable DEB &amp; Wellbeing delivery that improved outcomes (not just events/comms).
 </li>
 <li>
 Data-driven and pragmatic: can translate dashboards into store-level actions managers actually use.
 </li>
 <li>
 Excellent relationship skills; able to influence Ops leaders and keep things simple.
 </li>
 <li>
 Clear, inclusive communication&mdash;spoken and written.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 We offer
 
 
 
 
 
 <ul>
 <li>
 Salary range &pound;70000- &pound;80000 pa plus 20% Annual Bonus
 </li>
 <li>
 Gold Card: We love making people&rsquo;s day through our food and drinks. That goes for our teams too. That&rsquo;s why everyone gets a Gold Card. When you&rsquo;re in the office, your food and drinks are on us. And when you&rsquo;re not, you can use your Gold Card to get up to 5 Barista-made drinks a day, and 50% off everything else (food, snacks, bottled drinks &ndash; the lot).
 </li>
 </ul>
 
 
 
 
 
 
 
 
 A few more perks
 
 
 
 
 
 <ul>
 <li>
 Up to 38 days of holiday including (flexi) Bank Holidays
 </li>
 <li>
 Free private medical cover, with the option to add family or partner at an additional cost
 </li>
 <li>
 4% of your pension contribution matched by Pret
 </li>
 <li>
 Life assurance at 3x annual salary
 </li>
 <li>
 Loyalty award for 5, 10, 15, 20 years&rsquo; service
 </li>
 <li>
 Flexi-time and hybrid working (3 days in the office, two days at home)
 </li>
 <li>
 Lifestyle savings
 </li>
 <li>
 Season ticket loans
 </li>
 <li>
 Healthcare cash plan
 </li>
 <li>
 Financial wellbeing provisions
 </li>
 <li>
 Free mortgage services
 </li>
 <li>
 Sabbatical after 3 years
 </li>
 <li>
 Opportunities to support our charity, The Pret Foundation
 </li>
 </ul>
 
 
 
 
 
 
 
 
 We also offer
 
 
 
 
 
 <ul>
 <li>
 
 Individual ways to grow
 
 &ndash; We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you&rsquo;re good to grow with us. Including fully funded professional qualifications, leadership development and mentoring.
 </li>
 <li>
 
 Diversity and belonging
 
 &ndash; Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
 </li>
 <li>
 
 Pace and variety &ndash;
 
 Our work is fast paced with lots of variety, you&rsquo;ll build a diverse skill set and learn a lot!
 
 
 </li>
 <li>
 At Pret, we&rsquo;re proud to make a positive impact through The Pret Foundation. From tackling homelessness to reducing food waste, you&rsquo;ll be part of meaningful change in your community and beyond.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Our values
 
 
 
 
 
 <ul>
 <li>
 
 Happy Teams Happy Customers
 
 </li>
 <li>
 
 Amazing Standards Every day
 
 </li>
 <li>
 
 Never Standing Still
 
 </li>
 <li>
 
 Doing The Right Thing
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Deadline to apply for this role: 16/11/25
 
 
 
 
 
 
 We&rsquo;d love to get to know you, not a robot, so please do not rely on AI to complete your application.
 
</div>

(75B) People Performance Lead

Smart Spaces®

<div>
 
 Smart Spaces is hiring its first in-house HR Manager, marking an exciting step forward in the company&rsquo;s growth.
 
 
 
 
 
 This standalone role will be responsible for shaping and delivering a people strategy that supports a high-performing, inclusive, and values-led culture. We&rsquo;re looking for someone who&rsquo;s commercially sharp, action-oriented, and thrives in a fast-paced, detail-driven environment, while bringing a collaborative and supportive approach.
 
 
 
 
 
 You&rsquo;ll be organised, clear-thinking, and confident with detail- someone who spots what needs tightening and takes pride in getting things done properly. Strong written communication, a proactive mindset, and the ability to balance hands-on delivery with strategic work are essential.
 
 
 
 
 
 Reporting directly to the Managing Director, the HR Manager will take ownership of the full employee lifecycle, from recruitment through to offboarding, and act as a trusted partner to managers across the business. The role is hands-on and strategic in equal measure, requiring someone who is pragmatic, digitally confident, and experienced in handling a broad range of HR matters with confidence and care.
 
 
 
 
 
 As a scaling company, this position is central to embedding structure, consistency, and clarity into all aspects of how we attract, manage, and develop our people, while still allowing room for flexibility, innovation, and individuality. We move quickly, so you&rsquo;ll need to enjoy working with momentum- tightening processes, solving problems, and keeping things moving efficiently and to a high standard.
 
 
 
 
 
 The role is based in London with a hybrid working pattern (3+ days per week in-office).
 
 
 
 
 
 
 Responsibilities Include
 
 
 
 
 
 <ul>
 <li>
 People Strategy and Culture: Develop and deliver a people strategy that aligns with Smart Spaces&rsquo; business goals and reflects its values, growth plans, and culture.
 </li>
 <li>
 Employee Lifecycle Management: Design and lead structured, high-quality processes across the full employee lifecycle &mdash; from recruitment, onboarding, and probation through to development, promotion, and offboarding.
 </li>
 <li>
 Recruitment and Employer Branding: Partner with hiring managers to scope roles, write clear, accurate job descriptions, plan headcount, and deliver efficient hiring campaigns that reflect our fast-paced environment.
 </li>
 <li>
 Onboarding and Induction: Design and manage an engaging, structured onboarding experience that ensures every new starter is set up for success &mdash; whether remote, hybrid, or office-based.
 </li>
 <li>
 Performance Management and Development: Work with managers to set clear goals aligned to company priorities, following through with feedback, recognition, and development that drives accountability and results.
 </li>
 <li>
 Employee Relations and HR Advisory: Act as the go-to internal advisor on employee relations matters, providing confident, commercially sound guidance on performance, absence, conduct, wellbeing, and grievances.
 </li>
 <li>
 Payroll, Benefits and HR Systems: Manage Smart Spaces&rsquo; third-party payroll provider, ensuring accurate monthly submissions, compliance with HMRC requirements, and timely issue resolution.
 </li>
 <li>
 Manager Coaching and Capability Building: Act as a coach and partner to line managers, providing ongoing support to improve people management capability across the business.
 </li>
 <li>
 Workforce Planning and Organisation Design: Shape people practices that support performance, connection, and wellbeing across a distributed workforce.
 </li>
 <li>
 CSR, Accreditations &amp; Workplace Wellbeing: Support Smart Spaces&rsquo; drive to B Corp accreditation, ensuring policies and practices align with certification standards, and managing ongoing compliance for re-assessment cycles.
 </li>
 </ul>
 
 
 
 
 
 Additional Details
 
 
 
 
 
 
 
 Hours: Full time, 40 hours per week
 
 
 Working Pattern: Hybrid, 3+ days per week in office
 
 
 Location: Aldgate, London
 
 
 Salary: &pound;60,000 - &pound;65,000 depending on experience
 
 
 
 
 
 
 Role Requirements (Essential):
 
 
 
 
 
 
 <ul>
 <li>
 5+ years&rsquo; experience in a standalone or senior HR generalist role within a UK-based commercial or fast-moving environment (ideally scale-up or SME)
 </li>
 <li>
 CIPD Level 5+ Qualified
 </li>
 <li>
 Strong understanding of UK employment law and experience handling a range of employee relations issues independently and efficiently.
 </li>
 <li>
 End-to-end experience managing recruitment, onboarding, performance frameworks, and employee development.
 </li>
 <li>
 Digital-first mindset with experience selecting and implementing HR systems.
 </li>
 <li>
 Exceptional written and verbal communication skills &mdash; able to produce clear, accurate, and well-structured HR documents and correspondence.
 </li>
 <li>
 Confidence coaching and advising managers, with strong influencing and communication skills.
 </li>
 <li>
 High levels of integrity, discretion, and professionalism.
 </li>
 <li>
 A stickler for detail who is organised, responsive, and able to juggle multiple priorities without losing accuracy.
 </li>
 <li>
 Motivated by ownership and accountability, and thrives in a fast-paced, ambitious, and evolving company.
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 
 
 
 
 <ul>
 <li>
 Employee Private Medical Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Employee Reward Programme
 </li>
 <li>
 Cycle to Work Scheme
 </li>
 <li>
 Paid Volunteering Day
 </li>
 </ul>
 
 
 
 
 REF-224 990
 
</div>

HR Manager

Talon

<div>
 
 
 ABOUT US_
 
 
 
 At Talon, our mission is to unlock the full potential of out of home, making it more effective, creative, measurable and sustainable than ever.
 
 
 We&rsquo;re passionate about OOH and are on a mission to drive the growth of this sector within the media industry. In just over a decade, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 450+ people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry. We hire the finest talent to help us unlock the full potential of the Out of Home (OOH) environment for our clients; and pride ourselves on the individuals who represent our business.
 
 
 
 
 
 
 THE ROLE_
 
 
 
 Reporting into the Head of People, the People Operations Manager will be highly experienced and operationally focused to shape and elevate our People Operations function. This newly created role will lead a small but impactful team, including the People Operations Administrator, to deliver seamless employee lifecycle processes, ensure compliance and governance, and empower our regional People Partnering teams with data-driven insights and operational excellence.
 
 
 As the Manager of our shared service hub, you&rsquo;ll oversee first line support for employees across EMEA, APAC, and MENA, ensuring consistent, compliant, and people-centric operations. You&rsquo;ll also collaborate closely with our small team in North America, sharing best practices to ensure alignment and consistency across regions.
 
 
 Your work will be instrumental in building scalable processes, fostering a culture of continuous improvement, and enabling a globally connected and operationally excellent people function.
 
 
 
 
 
 
 A DAY IN THE LIFE_
 
 
 
 
 Team Leadership &amp; Operations Oversight
 
 
 <ul>
 <li>
 Lead, coach, and develop a small team responsible for delivering best-in-class onboarding, offboarding, HR compliance, and governance.
 </li>
 <li>
 Oversee the execution of all employee lifecycle processes (probation, contract changes, promotions, relocations) with a focus on timeliness, accuracy, and employee experience.
 </li>
 <li>
 Embed a culture of continuous improvement by regularly reviewing processes, identifying efficiencies, and implementing new ways of working.
 </li>
 <li>
 Collaborate with Global People teams to harmonise policies and processes while respecting regional differences.
 </li>
 <li>
 Ensure SLA and KPI targets for People Operations are met and communicated to the Head of People.
 </li>
 </ul>
 
 
 Compliance &amp; Governance
 
 
 <ul>
 <li>
 Prepare and process international employee documentation in line with local legal and compliance requirements.
 </li>
 <li>
 Partner with regional People Leads to maintain, update, and communicate policies and procedures in line with local employment laws and organisational values.
 </li>
 <li>
 Ensure People operations are always audit-ready, maintaining meticulous documentation and version control.
 </li>
 <li>
 Support the People Operations Administrator with Right to Work queries for new starters.
 </li>
 <li>
 Manage all Right to Work renewals as part of the EU Settlement Scheme.
 </li>
 <li>
 Work with Newland Chase to manage and process all visa, sponsorship and immigration applications and other statutory compliance requirements across regions, ensuring the Right to Work Tracker, Sapling and employee personnel files are always accurate and up to date.
 </li>
 <li>
 Produce documentation and letters relating to visa/sponsorship clawbacks.
 </li>
 <li>
 Identify and mitigate operational risks through regular compliance reviews and proactive governance.
 </li>
 </ul>
 
 
 HRIS &amp; Payroll Coordination
 
 
 <ul>
 <li>
 Own and optimise the global HRIS, ensuring system efficiency, data accuracy, and positive end user experience.
 </li>
 <li>
 Manage data flows between HRIS, payroll systems, and other integrated tools.
 </li>
 <li>
 Responsible for submitting, reviewing and correcting UK monthly payroll and pension changes, with the support of Finance and the Company&rsquo;s external payroll provider.
 </li>
 <li>
 Partner with Finance and regional teams to ensure payroll sign-off deadlines are met.
 </li>
 <li>
 Lead HRIS-related projects such as upgrades, new implementations, and automation initiatives.
 </li>
 </ul>
 
 
 Data &amp; Insights
 
 
 <ul>
 <li>
 Analyse People metrics (headcount, attrition, absence, recruitment trends) to inform business decisions.
 </li>
 <li>
 Support the Head of People to build dashboards and reporting tools for HR and leadership stakeholders.
 </li>
 <li>
 Provide exit interview and turnover analysis to the People Partners, identifying actionable insights for retention and engagement.
 </li>
 <li>
 Support Centres of Excellence (COEs) with HRIS data and process coordination to enable strategic initiatives.
 </li>
 </ul>
 
 
 Shared Services &amp; First-Line Support
 
 
 <ul>
 <li>
 Ensure the People Portal is up to date and accurate at all times.
 </li>
 <li>
 Monitor the People inbox daily, answering any queries in your remit within 24-48 hours.
 </li>
 <li>
 Act as the first point of contact for People-related queries in EMEA, MENA, and APAC.
 </li>
 <li>
 Ensure queries are resolved promptly or escalated appropriately to regional People Leads or subject matter experts.
 </li>
 <li>
 Create and maintain resources such as templates, process guides, and FAQs to drive efficiency and self-service capability.
 </li>
 <li>
 Partner with internal teams (IT, Finance) to ensure a smooth employee experience across operational touchpoints.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE'RE LOOKING FOR_
 
 
 
 
 
 download the job description for a full breakdown including our benefits!
 
 
 
 
 
 💥 Bold Skills
 
 
 <ul>
 <li>
 Operational Leadership: Owns complex, cross-regional processes and confidently drives scalable improvements that enhance efficiency and employee experience.
 </li>
 <li>
 Proactive Problem-Solving: Anticipates challenges, identifies root causes, and implements solutions before issues escalate, even in ambiguous or fast-changing environments.
 </li>
 <li>
 Challenging the Status Quo: Regularly reviews and questions outdated processes, championing innovative, people-centric, and compliant ways of working.
 </li>
 </ul>
 
 
 🤝 Human Skills
 
 
 <ul>
 <li>
 Empathetic Support: Guides the team to act as a trusted first line of support, applying policy with empathy and fairness in all employee interactions.
 </li>
 <li>
 Collaborative Partnering: Builds strong, respectful, and productive relationships with regional People Leads, cross-functional teams, and external partners.
 </li>
 <li>
 Ability to maintain confidentiality and handle sensitive information with discretion.
 </li>
 <li>
 Culturally aware and adaptable in supporting diverse international teams.
 </li>
 </ul>
 
 
 🧠 Smart Skills
 
 
 <ul>
 <li>
 Global Operational Expertise: Demonstrates deep knowledge of international HR operations, compliance, and governance frameworks.
 </li>
 <li>
 Data Fluency: Leverages data to generate insights, shape decisions, and equip regional teams with meaningful and actionable reporting.
 </li>
 <li>
 Systems Thinking: Designs processes with an understanding of how people, systems (HRIS), and operations interconnect within the global ecosystem.
 </li>
 </ul>
 
 
 As well as:
 
 
 <ul>
 <li>
 CIPD qualified &ndash; level 5 or working towards.
 </li>
 <li>
 Proven experience of successfully leading, developing, and inspiring small People teams to achieve high performance.
 </li>
 <li>
 Experience of People Business Operations across international regions, with strong exposure to EMEA, APAC and/or MENA is highly desirable.
 </li>
 <li>
 In-depth understanding of HR compliance, UK and international employment law, governance, and operational best practices across multiple jurisdictions.
 </li>
 <li>
 Strong track record of working with HRIS platforms, optimising system use, and coordinating payroll.
 </li>
 </ul>
 
 
 
 
 
 OUR TEAM_
 
 
 
 At Talon, our People Team is at the heart of everything we do, spanning both the UK and North America. We&rsquo;re a dynamic, people-first team that lives and breathes our three core values &mdash; with &ldquo;human&rdquo; always front and centre. We&rsquo;re collaborative, approachable, and committed to driving meaningful people initiatives, backed by strong support from the business.
 
 
 
 WHY US_
 
 
 
 &ldquo;The best thing about working at Talon is the space, time and expertise I&rsquo;ve been given over the years to grow and develop my skills.&rdquo; Client Director at Talon
 
 
 
 
 
 
 OUR VALUES AND HOW WE WORK TOGETHER_
 
 
 
 
 WE ARE BOLD_
 
 
 
 As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.
 
 <ul>
 <li>
 We embrace change
 </li>
 <li>
 We challenge respectfully
 </li>
 <li>
 We lead the way
 </li>
 </ul>
 
 
 WE ARE HUMAN_
 
 
 
 We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.
 
 <ul>
 <li>
 We value collaboration and togetherness
 </li>
 <li>
 We are empathetic
 </li>
 <li>
 We embrace individuality
 </li>
 </ul>
 
 
 WE ARE SMART_
 
 
 
 Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.
 
 <ul>
 <li>
 We grow and learn
 </li>
 <li>
 We are trusted
 </li>
 <li>
 We are mission possible
 </li>
 </ul>
 
 Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.
 
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People Operations Manager

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