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primary design manager

ELSEWEDY ELECTRIC T&D

<div>
 
 
 JOB DETAILS
 
 
 
 
 
 Job Title:
 
 
 Design Manager - Primary
 
 
 
 
 Sector/Business Line:
 
 
 ElSewedy T&amp;D.
 
 
 
 
 Job Location:
 
 
 Cairo, Egypt
 
 
 
 
 Accountabilities:
 
 
 
 <ul>
 <li>
 Follow up the design activities for all types of substation (medium and high voltage substations (AIS-GIS) through in-house design and/ or external consultants.
 </li>
 <li>
 Follow up the calculations &amp; bill of materials (BOQ).
 </li>
 <li>
 Technical support for Project Dept., and construction department during project execution.
 </li>
 <li>
 Full authorization to coordinate with and follow up with the other concerned parties (Clients, Consultants, Other Company Departments, Primary Design Offices, Governmental Authorizations) to ensure that coordination for primary activities has been taken into consideration. And to be sure that the recommendations written will not have a severe impact on the project budget.
 </li>
 <li>
 Review the client's technical specifications, any other documents, drawings, and calculations to activate the design project process, highlighting the expected risk factors, claims, variation, and questionnaires to be sure that the design criteria, optimization of design, and the final bill of quantity will fall within the project budget. Drawings to be checked prior to issuing it to the client for approval.
 </li>
 <li>
 Full authorization to keep the records, prepare the meeting with the Client, Primary Design Office Consultant, Site visits to provide technical support.
 </li>
 <li>
 Full authorization to develop the design analysis process and layout options which conform to the customer&rsquo;s specification and to optimize the project quantities.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 
 Education:
 
 B.Sc. in Electrical Power and Machine Department.
 
 
 
 Years of Experience:
 
 15+ years of experience, 10+ years of experience in the same field.
 
 
 
 Language:
 
 Fluent English &amp; Arabic
 
 
 
 Computer skills:
 
 Microsoft Office, Autodesk AutoCAD.
 
 
 
 
 
 
 Technical Competencies:
 
 
 <ul>
 <li>
 Ability to adapt required technical solutions according to project requirements within the budget of the project.
 </li>
 <li>
 Technical and business acumen.
 </li>
 <li>
 Plan and follow up to conduct the required assignments.
 </li>
 <li>
 Assists with the review and evaluation of personnel performance.
 </li>
 <li>
 Ensure cooperation with other departments, divisions, and organizations.
 </li>
 </ul>
</div>

Primary Design Manager

ELSEWEDY ELECTRIC POWER SYSTEMS PROJECTS

<div>
 
 
 
 MAIN PURPOSE OF JOB
 
 
 
 
 
 
 <ul>
 <li>
 Designing, engineering, implementing and supporting Cisco UCCE infrastructure (ICM, CVP, Finesse, CUIC, Web Chat and Call Manager) in a global multi-location contact center, corporate and branch office environment. Delivery of systems and technologies to enhance the customer experience through advanced technology development and execution on technology strategies for voice, data, and video services.
 </li>
 <li>
 Successful candidate will be responsible for the technical leadership, design, support, project management and deployment of Cisco UCCE solutions and supporting call center applications. Position will lead and implement technical projects to reduce cost, improve service or provide innovated business solutions consistent with business strategies. In this position, you will be responsible for the engineering, configuration, installation, maintenance and upgrade of the company Cisco VoIP deployment, supporting applications and network hardware. This will include installation of Cisco UCCE software, hardware setup &amp; testing, remote monitoring, scripting, and integration with other enterprise applications.
 </li>
 </ul>
 
 
 
 
 
 
 DUTIES AND RESPONSIBILITIES
 
 
 
 
 
 
 
 
 Primary Technical Skills:
 
 
 <ul>
 <li>
 Experience with multi-site UCCE configurations for a multi-location contact center.
 </li>
 <li>
 Experience with UCCE 11.x/12.X a plus running on Cisco UCS C series
 </li>
 <li>
 Cisco Call Manager and Unity voice mail configuration and troubleshooting experience
 </li>
 <li>
 Cisco ICM and CVP scripting and configuration experience
 </li>
 <li>
 Cisco IPT VoIP design, UCCE design, Cisco voice gateways
 </li>
 <li>
 Cisco Unified Intelligence Center(CUIC) reporting tool configuration experience
 </li>
 <li>
 Peripheral Gateway configuration experience to Cisco Call Manager
 </li>
 <li>
 Should have expertise in troubleshooting UC/UCCE/ICM/CVP/Gateways issues (SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis)
 </li>
 <li>
 Experience in developing and modifying custom CUIC reports is a plus
 </li>
 <li>
 Finesse desktop gadget development is a plus
 </li>
 </ul>
 
 
 
 
 
 Secondary Technical Skills:
 
 
 <ul>
 <li>
 Data Networking (Cisco routing/switching, QOS)
 </li>
 <li>
 Monitoring and Reporting Applications
 </li>
 <li>
 Telecommunications: FXO/FXS/PRI/T1/DS3 Circuits &amp; Signaling Protocols
 </li>
 <li>
 General Architecture (LAN/WAN Networks)
 </li>
 <li>
 General Architecture (Server hardware platforms)
 </li>
 <li>
 General Architecture (OS Platforms- 2008/2012, Unix, Linux)
 </li>
 <li>
 Database - Experience with Cisco data model and reporting, DB performance tuning
 </li>
 </ul>
 
 
 
 
 
 
 SAFETY AND QUALITY RESPONSIBILITIES
 
 
 
 
 
 
 <ul>
 <li>
 Comply with applicable environmental, health and safety laws and regulations, PSP policy and accepted safe work practices.
 </li>
 <li>
 Observe environmental, health and safety related signs, posters, warning signals and written directions.
 </li>
 <li>
 Be familiar with the emergency plan, the emergency assembly area and emergency coordinators for their location.
 </li>
 <li>
 Follow procedures and observe precautions for the use of special material.
 </li>
 <li>
 Follow safe operating procedures and Material Safety Data Sheet (MSDS) guidance applicable to work performed, if the work involves hazardous materials.
 </li>
 <li>
 Report all unsafe conditions to their supervisor or safety committee as soon as is reasonably possible.
 </li>
 <li>
 Follow procedures between departments.
 </li>
 <li>
 Comply with PSP QMS system.
 </li>
 <li>
 Comply with all Quality department audits for improving overall performance for IT department.
 </li>
 </ul>
 
 
 
 
 
 
 REQUIRED FUNCTIONAL QUALIFICATION
 
 
 
 <ul>
 <li>
 BSc degree in Communication Engineering, Computer Science, or related field.
 </li>
 <li>
 Cisco Certified Voice Association (CCNA)
 </li>
 <li>
 Cisco Certified Voice Professional (CCVP)
 </li>
 <li>
 Cisco Certified Network Professional (CCNP)
 </li>
 <li>
 Overall Experience: +4 years
 </li>
 </ul>
 
 
</div>

IT Senior Specialist - Network

onebank

<div>
 
 
 Who we are ?
 
 
 
 -MDI was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.
 
 
 -Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.
 
 
 -Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.
 
 
 
 
 
 
 
 JOB PURPOSE
 
 
 
 
 The Loyalty &amp; Rewards Manager is responsible for developing and implementing a comprehensive loyalty and rewards program. The primary objective of this role is to enhance customer engagement, satisfaction, and retention by creating and managing innovative loyalty initiatives and reward structures. The Loyalty &amp; Rewards Manager will collaborate with various internal stakeholders to drive customer loyalty, lifetime value &amp; contribute to maximizing the overall profitability.
 
 
 
 
 
 
 Job Duties &amp; Responsibilities:
 
 
 
 
 
 
 
 Loyalty Program Strategy:
 
 
 <ul>
 <li>
 Develop a comprehensive market understanding to identify industry best practices, customer preferences, and emerging trends in loyalty and rewards programs.
 </li>
 <li>
 Formulate a clear and effective loyalty program strategy aligned with the digital bank's overall business objectives.
 </li>
 <li>
 Define target customer segments and design tailored loyalty initiatives to meet their specific needs and preferences.
 </li>
 <li>
 Establish key performance indicators (KPIs) and metrics to measure the success and effectiveness of the loyalty program.
 </li>
 </ul>
 
 
 Loyalty Program Development and Management:
 
 
 <ul>
 <li>
 Design and implement a robust loyalty program framework, including points accumulation, redemption options, tiered membership, and exclusive benefits.
 </li>
 <li>
 Collaborate with cross-functional teams, such as retail, digital, marketing, and technology to ensure seamless integration of the loyalty program across the banking products &amp; customer journeys.
 </li>
 <li>
 Monitor and analyze customer behavior, transactional data, and engagement patterns to identify opportunities for program improvement and optimization.
 </li>
 <li>
 Regularly review and update the loyalty program to ensure its relevance, competitiveness, and alignment with the changing needs of the target audience.
 </li>
 </ul>
 
 
 Rewards and Incentives:
 
 
 <ul>
 <li>
 Develop a compelling rewards portfolio, including merchandise, digital vouchers, cashback offers, travel perks, and exclusive experiences, to drive customer engagement and loyalty.
 </li>
 <li>
 Collaborate with Partners Ecosystem team to manage relationships with external partners, such as merchants and aggregators, to negotiate favorable deals, discounts, and offers for loyalty program members.
 </li>
 <li>
 Continuously evaluate and enhance the rewards portfolio based on customer feedback, market trends, and program performance.
 </li>
 <li>
 Implement personalized and targeted rewards strategies to maximize customer satisfaction and retention.
 </li>
 </ul>
 
 
 Communication and Promotion:
 
 
 <ul>
 <li>
 Collaborate with the marketing team to develop and execute effective marketing and communication plans to promote the loyalty program and its benefits to existing and potential customers.
 </li>
 <li>
 Monitor customer feedback, inquiries, and complaints related to the loyalty program and provide timely resolution and assistance.
 </li>
 <li>
 Conduct regular performance analysis and prepare reports on program performance, member engagement, and ROI to present to senior management.
 </li>
 </ul>
 
 
 Compliance and Risk Management:
 
 
 <ul>
 <li>
 Ensure compliance with relevant regulations, legal requirements, and data privacy policies in the design and operation of the loyalty program.
 </li>
 <li>
 Mitigate risks associated with fraud, abuse, and unauthorized access to loyalty program data by implementing appropriate security measures and controls.
 </li>
 <li>
 Collaborate with the legal, compliance &amp; other control functions to ensure all loyalty program activities and communications adhere to applicable laws and guidelines.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Education:
 
 
 
 
 
 <ul>
 <li>
 7-9 years of professional experience
 </li>
 <li>
 Previous experience in loyalty program management, preferably in the banking or financial services industry.
 </li>
 <li>
 Proficient in data analysis and reporting tools to derive insights and make data-driven decisions.
 </li>
 <li>
 Strong project management skills with the ability to prioritize tasks, meet deadlines, and manage multiple initiatives simultaneously.
 </li>
 </ul>
</div>

Loyalty & Rewards Programs Manager

Expleo Group

<div>
 We are seeking a seasoned Sales professional to act as a strategic trusted advisor to our clients. In this role, you will be responsible for driving growth by understanding complex client challenges in sectors like Banking, Insurance &amp; Financial Institutions and architecting high-value IT solutions. You will leverage your deep industry knowledge and C-level relationships to sell our portfolio of IT services.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Strategic Client Engagement &amp; Business Development: Act as a trusted advisor by identifying and pursuing new business opportunities through a deep understanding of client business objectives, industry trends, and pain points.
 </li>
 <li>
 Solution Architecture &amp; Value Selling: Conduct pre-sales and collaborate with delivery teams to design and propose tailored IT service solutions (Application Development, Testing, Cybersecurity, Cloud, Data, AI) that address specific client needs and regulatory requirements, emphasizing business value and ROI.
 </li>
 <li>
 End-to-End Deal Leadership: Manage the complete sales cycle from lead generation and qualification to strategic client engagement, proposal co-creation, complex negotiation, and successful closure.
 </li>
 <li>
 C-Level Relationship Management: Cultivate and leverage strong, lasting relationships with C-level executives, IT decision-makers, and procurement teams to become a partner of choice.
 </li>
 <li>
 Market Insight &amp; Competitive Positioning: Continuously monitor market trends, competitor offerings, and emerging technologies to strategically position our services and provide valuable insights to both clients and internal leadership.
 </li>
 <li>
 Sales Forecasting &amp; Strategic Reporting: Provide accurate sales forecasts, pipeline analysis, and performance reports to senior leadership, offering a clear view of the business landscape and growth opportunities.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven track record as a Senior Sales Consultant, Strategic Account Manager, Sales Account Manager, or similar client-facing strategic role within the software services industry.
 </li>
 <li>
 Proven track record of managing not less than $2M target
 </li>
 <li>
 Demonstrable experience selling complex IT service solutions to the BFSI sector (Banking, Financial services &amp; Insurance) additional sectors are welcomed but BFSI is primary.
 </li>
 <li>
 Established network and proven ability to build rapport and credibility with C-level executives and senior IT leaders.
 </li>
 <li>
 Strong consultative selling and solutioning skills, with the ability to listen to client needs and translate them into a compelling value proposition.
 </li>
 <li>
 A collaborative and strategic team player, adept at working with cross-functional teams to craft winning solutions.
 </li>
 <li>
 Excellent negotiation, presentation, and communication skills.
 </li>
 <li>
 Highly motivated, proactive, and results-oriented with a positive, "can-do" attitude and a strong drive to succeed.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Experience selling services to BFSI is essential.
 </li>
 <li>
 Driving the end-to-end deal leadership by managing the complete sales cycle from lead generation and qualification to strategic client engagement, proposal co-creation, complex negotiation, and successful closure.
 </li>
 <li>
 The ability to sell the companies' services wihin the local market to new clients/industries
 </li>
 </ul>
</div>

Sales Account Manager | Software Services | BFSI

IGT Solutions

<div>
 
 We are seeking a highly experienced and results-driven
 
 Quality Manager
 
 to lead the Quality Assurance function for a key strategic program within our organization. This is a dedicated role where you will be instrumental in driving quality, customer satisfaction, and compliance across all contact center operations supporting a major global client in the travel/airline sector. If you have a passion for operational excellence and a proven track record in contact center quality, we invite you to apply.
 
 
 
 
 
 🌟 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 
 Team Leadership:
 
 Manage, coach, and develop a team of QA Analysts/Monitors, fostering a high-performance culture.
 </li>
 <li>
 
 Strategic Oversight:
 
 Design, implement, and maintain a robust Quality Assurance framework tailored to the specific program's needs.
 </li>
 <li>
 
 Performance Improvement:
 
 Analyze quality trends, conduct root cause analysis (RCA) using methodologies like
 
 5 Whys and Fishbone
 
 , and present actionable insights to internal and client stakeholders.
 </li>
 <li>
 
 Stakeholder Management:
 
 Serve as the primary quality liaison, driving collaboration with Operations, Training, WFM, and the
 
 Client team
 
 .
 </li>
 <li>
 
 Compliance &amp; Standards:
 
 Ensure strict adherence to service standards, regulatory guidelines, data privacy, and security policies.
 </li>
 <li>
 
 Framework Management:
 
 Lead calibration sessions, design/update scorecards, build comprehensive SOPs, and manage the QA platform.
 </li>
 </ul>
 
 
 
 
 
 ✅ Required Qualifications
 
 
 
 
 
 
 
 
 
 
 1. Education &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 
 3&ndash;5+ years of experience
 
 in Contact Center Quality Assurance.
 </li>
 <li>
 
 Proven experience managing or leading QA teams.
 
 </li>
 <li>
 Experience supporting customer service, sales, or technical support programs.
 </li>
 <li>
 Demonstrated success driving quality improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 2. Technical &amp; Analytical Skills
 
 
 
 
 
 <ul>
 <li>
 
 Strong understanding of key contact center KPIs
 
 (QA scores, CSAT/NPS, AHT, FCR, compliance, etc.).
 </li>
 <li>
 Ability to analyze trends, identify root causes, and
 
 present data-driven, actionable insights.
 
 </li>
 <li>
 Familiarity with QA frameworks, calibration processes, and scorecard design.
 </li>
 <li>
 Proficiency with MS Excel/Google Sheets and data visualization tools (Tableau, Power BI, etc.).
 </li>
 <li>
 Experience with
 
 QA platforms
 
 and
 
 strong documentation skills
 
 (SOPs, workflows, process maps).
 </li>
 </ul>
 
 
 
 
 
 3. Leadership &amp; Management Skills
 
 
 
 
 
 <ul>
 <li>
 Ability to coach, mentor, and develop a QA team.
 </li>
 <li>
 
 Strong stakeholder management skills
 
 across various departments and the Client team.
 </li>
 <li>
 Skilled in
 
 facilitation of calibrations
 
 , feedback sessions, and performance discussions.
 </li>
 <li>
 Ability to influence without authority and manage sensitive feedback conversations.
 </li>
 <li>
 Strong time management and project management skills.
 </li>
 </ul>
 
 
 
 
 
 4. Quality &amp; Compliance Expertise
 
 
 
 
 
 <ul>
 <li>
 Knowledge of standard QA methodologies (sampling, audits, calibration, VOC integration).
 </li>
 <li>
 Understanding of compliance requirements (data privacy, security policies, regulatory guidelines).
 </li>
 <li>
 Ability to conduct deep-dives and lead RCA methodologies (e.g., 5 Whys, Fishbone).
 </li>
 <li>
 Experience creating and updating scorecards and audit guidelines.
 </li>
 <li>
 Understanding of call-flow best practices, soft skills, and process adherence.
 </li>
 </ul>
 
 
 
 
 
 5. Soft Skills
 
 
 
 
 
 <ul>
 <li>
 
 Excellent communication skills
 
 (verbal and written).
 </li>
 <li>
 High attention to detail with a
 
 strong sense of ownership.
 
 </li>
 <li>
 Ability to work cross-functionally and foster collaboration.
 </li>
 <li>
 Comfortable working under pressure and managing multiple tasks simultaneously.
 </li>
 <li>
 A dedicated problem-solver with a
 
 continuous improvement mindset.
 
 </li>
 </ul>
 
 
 
 
 
 ➕Preferred Qualifications
 
 
 
 
 
 <ul>
 <li>
 
 Experience in the travel or airline domain
 
 is a significant advantage.
 </li>
 <li>
 Experience in
 
 BPO/outsourcing environments
 
 or multi-client setups.
 </li>
 <li>
 Lean Six Sigma Yellow/Green Belt certification.
 </li>
 <li>
 Knowledge of speech analytics and automation QA tools.
 </li>
 <li>
 Experience creating client-facing insights decks.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Apply Today!
 
 
 
 
 
 
 If you are ready to take ownership of the quality journey for a major global client and meet the qualifications listed above, we encourage you to apply. Join us in setting the standard for exceptional customer experience!
 
</div>

Quality Assurance Manager

Hilton

<div>
 The Human Resources Representative / Clerk primary responsibility is to answer all incoming phone calls to the Human Resources Department and then forward to the appropriate Human Resources Official manager. Also, to greet all incoming guests into the Human Resources Office.
 
 
 
 What will I be doing?
 
 
 
 The Human Resources Representative / Clerk primary responsibility is to answer all incoming phone calls to the Human Resources Department and then forward to the appropriate Human Resources Official manager. Also, to greet all incoming guests into the Human Resources Office. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Answers telephone calls and connect them to their appropriate extensions
 </li>
 <li>
 Take messages for HR Office
 </li>
 <li>
 Receive and distribute incoming mail, packages and faxes to the department
 </li>
 <li>
 Keep work area neat and organized
 </li>
 <li>
 Complete daily administrative checklist
 </li>
 <li>
 Use the intercom/voicemail system to announce appointments and calls
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 The Human Resources Representative / Clerk serving Hilton Brand hotels is always working on behalf of guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:
 
 
 <ul>
 <li>
 Positive experience in or equivalent role
 </li>
 <li>
 Positive attitude
 </li>
 <li>
 Good communication and people skills
 </li>
 <li>
 Committed to delivering a high level of customer service, both internally and externally
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Ability to work on their own or in teams
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Excellent knowledge of hospitality
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Cairo Grand Nile
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Human Resources
</div>

Human Resources Specialist

Explore 771+ Primary design manager in Cairo Egypt this December. Find roles across top companies and apply now to boost your career.

771 primary design manager jobs IN Cairo Egypt

Primary Design Manager

IT Senior Specialist - Network

Loyalty & Rewards Programs Manager

Sales Account Manager | Software Services | BFSI

Sales Account Manager | Software Services | BFSI

Quality Assurance Manager

Human Resources Specialist