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product director global customer platform

JPMorganChase

<div>
 
 Job Description
 
 
 
 Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
 
 
 As a Product Director of Global Customer Platforms in Consumer &amp; Community Banking, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Acts as regional leader obsessed with spreading organizational values, collaborating with other local site leaders, coordinate regional changes, and fostering a cohesiveness across geographic locations for product teams
 </li>
 <li>
 Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
 </li>
 <li>
 Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
 </li>
 <li>
 Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
 </li>
 <li>
 Owns product performance and is accountable for investing in enhancements to achieve business objectives
 </li>
 <li>
 Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
 </li>
 <li>
 Solutions Technical &amp; Customer Problems &ndash; Asking questions and defining the problem and monitors where our platform sits in the Chase ecosystem. Understand the technologies and approaches in use and those we should be using to drive our objectives for these technical products
 
 
 </li>
 </ul>
 
 Required Qualifications, Capabilities, And Skills
 
 
 
 <ul>
 <li>
 8+ years of experience delivering products, projects, technology applications with experience managing technical platforms and/or data-focused capabilities. Individual with good understanding of technologies including API, Microservices, Cassandra, Kafka, AWS, etc.
 </li>
 <li>
 A customer obsessed leader with the ability to build and maintain strong, productive relationships with engineers and technical partners, and an ability to translate customer needs into clear technical requirements.
 </li>
 <li>
 Strong leader to drive change through influence and collaboration across a matrix organization in a highly dynamic environment. Strong partnership, consulting, and influence skills.
 </li>
 <li>
 Extensive knowledge of the product development life cycle, technical design, and data analytics
 </li>
 <li>
 Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
 </li>
 <li>
 Experience driving change within organizations and managing stakeholders across multiple functions
 </li>
 <li>
 Exceptional written and presentation skills a must
 
 
 </li>
 </ul>
 
 Preferred Qualifications, Capabilities, And Skills
 
 
 
 <ul>
 <li>
 Recognized thought leader within a related field
 </li>
 <li>
 Team skills and ability to cross functionally drive/influence work through others, ability to mentor and lead teams to achieve results for complex, ambiguous projects.
 </li>
 <li>
 Ability to translate data output to automation and orchestration platform stakeholders for execution and delivery of data driven findings
 </li>
 <li>
 Skills in cost efficient solution building, financial performance metric creation and analysis.
 </li>
 <li>
 Business acumen and knowledge of root cause analysis and problem detection.
 
 
 </li>
 </ul>
 
 ABOUT US
 
 
 
 JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
 
 
 We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
 
 
 
 About The Team
 
 
 
 Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.
 
 
 We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
</div>

Product Director – Global Customer Platform

VeriPark

<div>
 
 We enable financial institutions to become digital leaders.
 
 
 
 
 As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.
 
 
 We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.
 
 
 
 What you will be doing: Define and prioritize product features based on business requirements and customer feedback as well as project implementation teams.
 
 
 Create a clear vision and goals to guide the development team and stakeholders.
 
 
 Develop and maintain product roadmap that aligns with company goals and objectives.
 
 
 Prioritizing work on the product backlog while the team works on tasks that deliver the most value to the business and customers.
 
 
 Maintain and do necessary updates of product backlog, including listing, detailing, and product features, requirements, and improvements based on business value or Return on Investment (ROI).
 
 
 Participating in Agile/Scrum ceremonies such as sprint planning, reviews, and retrospectives to provide feedback, accept features delivered, and adjust product backlog as needed.
 
 
 Serving as a bridge between the development team and stakeholders, including customers, business managers, and others involved with the product. Ensures all parties have a clear understanding of the product vision and requirements.
 
 
 Conduct market research and competitive analysis to identify new product opportunities or existing product improvement.
 
 
 Monitor and analyze product performance metrics to identify areas for improvement.
 
 
 Manage the design of the UI/UX and the business functional analysis. The role requires the management of the delivery of artifacts (e.g., Jira stories, functional specs, mock ups etc.) to allow for clear communication of requirements to the engineering team. Ensuring all quality, usability and reliability standards are met by the engineering delivery.
 
 
 Support sales managers on deals by aiding in defining the sales plan and working with the customers to communicate the value proposition of the product.
 
 
 Create implementation guidelines with stakeholders and update Veripark Academy contents related with the product
 
 
 There is no what are looking for part.
 
 
 
 About VeriPark
 
 
 
 
 We are a global technology company with more than two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys in digital and assisted channels. We develop omni-channel delivery, customer engagement (CRM), branch automation and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide.
 
 
 With offices in 15 countries from North Americover Europe and the Middle East to Kuala Lumpur, our 900+ colleagues are serving customers in more than 30 countries worldwide.
 
 
 If you like value growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
 
</div>

Product Owner - Open Banking

Google

<div>
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent practical experience.
 </li>
 <li>
 5 years of experience in a technical project management, program management, or a customer-facing role.
 </li>
 <li>
 Experience in automations or developing automation solutions.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Master&rsquo;s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
 </li>
 <li>
 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
 </li>
 <li>
 Experience working on problems with automation.
 </li>
 <li>
 Knowledge of SQL and how they are used to resolve questions.
 
 
 </li>
 </ul>
 
 About the job
 
 We are passionate about automating and scaling our work, and we are always looking for new ways to improve our efficiency. We are a tight-knit team that loves to collaborate and think outside the box. In this role, you will interact with Engineers, Product Managers, Technical Program Managers, and Product Solutions Engineers to optimize, streamline, and manage scaled services, workflows, and tools across various Payment Platform Products. You will be working on critical infrastructure like Bank Identification Number (BIN) service and supporting all payments platform engineering operations for our India Partners.
 
 
 You will play a vital role in assisting our Google Operations Center team with technical escalations, developing new workflows, and advancing automation efforts. Your responsibilities also extend to working closely with product management and engineering to design, implement, and refine processes aimed at enhancing global consistency, productivity, and overall operational efficiency.
 
 
 Whether it is paying online with Autofill, using tap and pay in stores, or using the Google Pay app, the Payments team at Google is focused on making payments simple, seamless, and secure. In addition to consumer payment technologies, the Payments team also powers the money movement between Google and its consumers and businesses.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Work with Google Operations Center on technical payments escalations and serve as the subject matter expert. Develop new workflows and support automation efforts.
 </li>
 <li>
 Oversee key performance indicators relevant to the business. Engage with our Scaled Operations team and partners in building Failure Mode Effects and Criticality Analysis (FMECA), Value Stream Mapping (VSM), and Business Continuity Plans (BCP).
 </li>
 <li>
 Build one-pagers, collaborate on Business Requirements Documents (BRDs) and Product Requirements Documents (PRDs), and participate in pulling data and creating narratives for business reviews as needed. Manage a variety of work-streams, projects, and programs simultaneously.
 </li>
 <li>
 Monitor program progress, identify potential obstacles early, and engage in problem-solving. Develop and implement new processes and initiatives to enhance global consistency, productivity, and overall operational efficiency.
 </li>
 <li>
 Collaborate with stakeholders (Product Management, Engineering, Finance) to ensure process adherence, execution, and continuous improvement.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Product Support Manager, Payments Platform

PepsiCo

<div>
 
 
 Overview
 
 
 
 The Product Management team is tasked with articulation of the vision and leading the execution and implementation of PepsiCo&rsquo;s next generation global Digital and Data infrastructure. The scope encompasses the full Strategy &amp; Transformation agenda, leading all Digital and Data product roadmap initiatives, and is intended to manifest as components of a Data/Digital platforms which enable all business functions at Global scale.
 
 
 The IBP Demand &amp; Integrated Planning Product Support will be a critical member of the global IBP product management team and local market team. They own the technical solution delivery of continuous improvement (global product backlog) for Demand &amp; Integrated Planning tool including both functional and technical aspects. The incumbent will provide end user support during o9 platform upgrades and major project releases. This includes deploying global IBP improvements for the live markets. They will work cross functionally with IBP process, Data and IT teams to deliver improvements. The Product Manager will have to adapt to the dynamic needs of the business and ensure IBP is positioned to drive optimal business value. This includes balancing the development of a global product vs. local market needs.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Own and lead the continuous improvement and optimization of the IBP Demand &amp; Integrated Planning product in a life markets, covering both technical and functional aspects.
 </li>
 <li>
 Support Data and Analytics team to ensure all data objects (GDO&rsquo;s), including demand drivers, are defined, documented, and meet all business requirements
 </li>
 <li>
 Continuously identify and address business and user requirements to improve processes, systems architecture, products, and capabilities.
 </li>
 <li>
 Partner with the Data and Analytics team to refine and validate all data objects (GDOs), including demand drivers, ensuring they remain aligned with business needs.
 </li>
 <li>
 Develop and implement proposals and strategies for continuous improvement of the IBP Demand &amp; Integrated Planning process to achieve increased benefits, cost reductions, and optimize software investments.
 </li>
 <li>
 Provide extensive support to end users and IBP COE during o9 platform upgrade by doing the end user training explaining changes and additions and driving adoption
 </li>
 <li>
 Lead the regression tests for IBP Demand &amp; Integrated Planning product at the time of major project releases protecting life markets
 </li>
 <li>
 Own and manage the iterative product roadmap, prioritizing enhancements and new features for the market in collaboration with Global IBP product managers/CoE.
 </li>
 <li>
 Manage and improve cross-workstream dependencies in partnership with Supply Planning teams.
 </li>
 <li>
 Ensure the ongoing delivery of high-quality products, driving a culture of continuous improvement and excellence.
 </li>
 <li>
 Demonstrate a passion for ongoing enhancement and optimization in product design and delivery.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 7+ years of IBP and/or Demand Planning automation or support leveraging industrial standards such as Blue Yonder, Kinaxis, o9. Strong functional knowledge and 4+ years of hands-on experience with at least one of these tools (ideally with o9). Should be well versed with solution design at L1, L2,L3 level.
 </li>
 <li>
 Should have basic understanding of any coding language like Python, SQL or IBPL.
 </li>
 <li>
 7+ years Product management with experience continuously refining strategic product roadmaps and working with cross-functional teams in a highly-matrixed environment preferred
 </li>
 <li>
 5+ years CPG demand planning or similar with a proven track record of driving continuous improvement enhancements.
 </li>
 <li>
 Experience in leading and delivering through external partners
 </li>
 <li>
 Proven experience in refining and optimizing products throughout the lifecycle, including ongoing iterations and enhancements.
 </li>
 <li>
 Experience managing evolving technical and design direction, incorporating user feedback and performance data
 </li>
 <li>
 Bachelor&rsquo;s degree required; degree in quantitative or engineering related field preferred
 </li>
 </ul>
 
 
</div>

Product Manager

Fanatics

<div>
 
 Job Description
 
 
 
 Fanatics is seeking a
 
 Frontend Engineer
 
 to join our
 
 Customer Experience Team
 
 . In this role, you will design, build, and optimize scalable systems that deliver personalized shopping experiences to millions of users. Collaborating with product, data science, and engineering teams, you will leverage your expertise in
 
 React
 
 and
 
 NodeJS
 
 to create high-performance, maintainable solutions. This role requires a strong understanding of modern front-end technologies, a passion for building exceptional user experience, and the ability to tackle complex challenges.
 
 
 
 What Will You Do
 
 
 
 Design, develop, and deploy
 
 high-performance user interfaces
 
 using
 
 React
 
 and the
 
 design system
 
 , ensuring maintainable code and consistency across applications.
 
 
 Identify and resolve
 
 performance bottlenecks
 
 , optimizing
 
 site speed
 
 and
 
 user experience
 
 through testing and efficient resource usage.
 
 
 Design and implement
 
 API integrations
 
 utilizing
 
 RESTful principles
 
 ,
 
 AJAX
 
 , and
 
 GraphQL
 
 to enable efficient, reliable data exchange between frontend and backend services.
 
 
 Implement
 
 state management
 
 solutions in React for data consistency and efficient updates.
 
 
 Write and maintain
 
 unit
 
 and
 
 integration tests
 
 , conduct
 
 code reviews
 
 , and promote
 
 automated testing
 
 for continuous quality improvement.
 
 
 Collaborate with
 
 designers
 
 ,
 
 backend engineers
 
 ,
 
 product managers
 
 , and
 
 UX researchers
 
 to deliver high-quality, user-centric products.
 
 
 Leverage
 
 cloud infrastructure
 
 (e.g.,
 
 AWS
 
 ) for deployment and contribute to enhancing
 
 CI/CD pipelines
 
 for faster, more reliable releases.
 
 
 Contribute to and maintain the
 
 CSS framework
 
 , ensuring consistency and best practices across the design system.
 
 
 Proactively identify and resolve
 
 production issues
 
 , leveraging debugging and analytical skills to maintain system uptime.
 
 
 Create and maintain
 
 comprehensive technical documentation
 
 .
 
 
 
 Basic Qualifications
 
 
 
 Bachelor&rsquo;s degree in Computer Science or a related field, or equivalent practical experience.
 
 
 Preferably 3 years of professional experience in
 
 frontend development
 
 , with expertise in
 
 React.js
 
 .
 
 
 Deep knowledge of
 
 JavaScript
 
 , including proficiency with
 
 ES6+
 
 features.
 
 
 Hands-on experience with
 
 state management libraries
 
 such as
 
 Redux
 
 ,
 
 Context API
 
 .
 
 
 Strong understanding of
 
 RESTful APIs
 
 and
 
 AJAX
 
 for seamless integration with backend systems.
 
 
 Demonstrated ability to apply
 
 performance optimization techniques
 
 to improve web application efficiency and responsiveness.
 
 
 Experience with
 
 testing frameworks
 
 like
 
 Jest
 
 ,
 
 React Testing Library
 
 , or
 
 Cypress
 
 to ensure code quality and reliability.
 
 
 Proficiency in
 
 HTML5
 
 ,
 
 CSS3
 
 , and
 
 responsive design principles
 
 for building modern, user-friendly interfaces.
 
 
 Skilled in using
 
 version control systems
 
 like
 
 Git
 
 for collaborative development.
 
 
 Strong problem-solving and debugging skills, with a focus on delivering robust and maintainable solutions.
 
 
 Excellent communication and collaboration abilities for working effectively with cross-functional teams.
 
 
 Experience with
 
 AWS
 
 or other cloud platforms is a plus.
 
 
 Familiarity with tools like
 
 Storybook
 
 or similar component documentation systems is a bonus.
 
 
 
 Physical Requirements
 
 
 
 Ability to work in-office a minimum of three days a week.
 
 
 
 Location:
 
 Hyderabad, India
 
 
 
 About Us
 
 
 
 Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting &amp; Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hard goods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences, and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
</div>

Software Engineer II - Front End

ValGenesis

<div>
 
 About ValGenesis
 
 
 ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing excellence/intelligence across their product lifecycle.
 
 
 Learn more about working for ValGenesis, the de facto standard for paperless validation in Life Sciences: https://www.youtube.com/watch?v=tASq7Ld0JsQ
 
 
 About the Role:
 
 
 
 🚀 We're Hiring Engineers Across All Levels! 🚀
 
 
 Are you ready to build the future with us? At
 
 ValGenesis
 
 , we're scaling rapidly and expanding our engineering teams across multiple functions. Whether you're a seasoned expert or an emerging talent, we have exciting opportunities for you to grow, innovate, and make an impact.
 
 
 
 Location:
 
 
 Our Offices are in the following locations:
 
 
 Chennai: Taramani, Chennai
 
 
 Bengaluru: Bengaluru, Karnataka
 
 
 Hyderabad: Ranga Reddy, Telangana
 
 
 🔧 What We&rsquo;re Hiring For 🔧:
 
 
 We&rsquo;re looking for engineers with
 
 2 to 12 years of experience
 
 across a variety of disciplines, including but not limited to:
 
 
 
 Software Engineering
 
 (Frontend, Backend, Full Stack)
 
 
 
 DevOps &amp; Infrastructure
 
 
 
 Data Engineering &amp; Analytics
 
 
 
 Machine Learning &amp; AI
 
 
 
 Quality Assurance &amp; Automation
 
 
 
 Embedded Systems &amp; Hardware
 
 
 
 Product &amp; Platform Engineering
 
 
 🌟 What You&rsquo;ll Do 🌟:
 
 
 Collaborate with cross-functional teams to design, build, and scale cutting-edge solutions.
 
 
 Solve complex technical challenges with creativity and efficiency.
 
 
 Contribute to a culture of innovation, ownership, and continuous improvement.
 
 
 🎯 What We&rsquo;re Looking For🎯 :
 
 
 Proven experience in engineering roles (2&ndash;12 years).
 
 
 Strong problem-solving skills and a passion for technology.
 
 
 Ability to work in a fast-paced, collaborative environment.
 
 
 Experience with modern tools, frameworks, and methodologies relevant to your domain.
 
 
 
 Ready to take the next step?
 
 
 Apply now. Let&rsquo;s build something amazing together.
 
 
 
 We&rsquo;re on a Mission
 
 
 In 2005, we disrupted the life sciences industry by introducing the world&rsquo;s first digital validation lifecycle management system. ValGenesis VLMS&reg; revolutionized compliance-based corporate validation activities and has remained the industry standard.
 
 
 Today, we continue to push the boundaries of innovation &horbar; enhancing and expanding our portfolio beyond validation with an end-to-end digital transformation platform. We combine our purpose-built systems with world-class consulting services to help every facet of GxP meet evolving regulations and quality expectations.
 
 
 
 The Team You&rsquo;ll Join
 
 
 Our customers&rsquo; success is our success. We keep the customer experience centered in our decisions, from product to marketing to sales to services to support. Life sciences companies exist to improve humanity&rsquo;s quality of life, and we honor that mission.
 
 
 We work together. We communicate openly, support each other without reservation, and never hesitate to wear multiple hats to get the job done.
 
 
 We think big. Innovation is the heart of ValGenesis. That spirit drives product development as well as personal growth. We never stop aiming upward.
 
 
 We&rsquo;re in it to win it. We&rsquo;re on a path to becoming the number one intelligent validation platform in the market, and we won&rsquo;t settle for anything less than being a market leader.
 
 
 
 How We Work
 
 
 Our Chennai, Hyderabad and Bangalore offices are onsite, 5 days per week. We believe that in-person interaction and collaboration fosters creativity, and a sense of community, and is critical to our future success as a company.
 
 
 ValGenesis is an equal-opportunity employer that makes employment decisions on the basis of merit. Our goal is to have the best-qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by local law.
</div>

Calling all Software Engineers!

Zelis

<div>
 
 About Us
 
 
 
 Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts &ndash; driving real, measurable results for clients.
 
 
 
 Why We Do What We Do
 
 
 
 In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.
 
 
 Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis&rsquo; award-winning culture.
 
 
 
 Position Overview
 
 
 
 Role Overview:
 
 
 Zelis is a highly skilled Product Manager to serve as the primary point of contact for all product-related needs in our Enterprise Technology vertical. This role will focus on contact center solutions, specifically Kore.AI and CXOne, to enhance customer engagement and operational efficiency. The successful candidate will manage the roadmap, collaborate with the stakeholders in the business units and enterprise groups, and ensure alignment between business needs and technical delivery.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serve as the primary product liaison for enterprise technology, focusing on Kore.AI and CXOne.
 </li>
 <li>
 Develop, own, and execute the product roadmap, ensuring alignment with business priorities and customer experience goals.
 </li>
 <li>
 Partner with cross-functional teams (engineering, operations, customer success, and IT) to drive implementation, enhancements, and integrations.
 </li>
 <li>
 Translate business requirements into actionable product features and user stories.
 </li>
 <li>
 Lead stakeholder communication, managing expectations and providing regular updates on product performance and initiatives.
 </li>
 <li>
 Stay up to date on emerging trends in contact center technology and AI-driven solutions, recommending best practices and innovations.
 </li>
 <li>
 Provide thought leadership on customer engagement strategies and contact center optimization.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Information Technology, or a related field required; Master&rsquo;s degree preferred.
 </li>
 <li>
 5+ years of product management experience, ideally in enterprise technology or customer experience domains. US Healthcare exposure a plus.
 </li>
 <li>
 Strong background in contact center platforms, with direct experience in Kore.AI and/or CXOne preferred.
 </li>
 <li>
 Demonstrated success in defining and launching impactful product initiatives.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder management skills, with fluent English proficiency.
 </li>
 <li>
 Strong analytical skills and the ability to make data-driven decisions.
 </li>
 <li>
 Interest and/or experience in AI-based product development, conversational AI, or automation considered a strong plus.
 </li>
 <li>
 Preferred certifications: Pragmatic Institute (PMC), Certified Scrum Product Owner (CSPO), or equivalent product management certifications.
 </li>
 </ul>
</div>

Explore 148+ Product director global customer platform in Hyderabad this October. Find roles across top companies and apply now to boost your career.

148 product director global customer platform jobs IN Hyderabad

Product Director – Global Customer Platform

Product Owner - Open Banking

Product Support Manager, Payments Platform

Product Manager

Software Engineer II - Front End

Calling all Software Engineers!

Product Manager