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assistant operations manager Jobs in Abu Dhabi

assistant operations manager

assistant operations manager - uniform services Jobs in Abu Dhabi

assistant operations manager - uniform services

qa operations unit head job

Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi)

<div>
 
 
 
 
 Job Title:&nbsp;
 
 
 
 QA Unit Head
 
 
 
 
 &nbsp;
 
 
 
 
 
 Role Purpose:
 
 
 
 
 
 
 To lead and manage the operational support, governance, and continuous improvement of enterprise applications, ensuring optimal performance, security, and alignment with organizational goals. The role serves as a strategic enabler by coordinating cross-functional efforts, vendor relationships, and automation initiatives to enhance digital service delivery and user experience
 
 
 
 
 &nbsp;
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 &nbsp;
 
 Core Activities:
 
 
 
 
 <ul>
 
 <li>
 
 Oversee the daily operations and support of enterprise applications including CRM, .NET, Sitecore, Umbraco, and RPA tools (e.g., Automation Anywhere)
 
 </li>
 
 <li>
 
 Ensure timely resolution of incidents and service requests in line with SLAs; conduct root cause analysis and implement preventive actions
 
 </li>
 
 <li>
 
 Manage change control processes for all applications, ensuring changes are risk-assessed, approved, and documented as per governance protocols
 
 </li>
 
 <li>
 
 Act as the primary liaison with vendors to manage performance, ensure contractual compliance, and resolve escalations
 
 </li>
 
 <li>
 
 Coordinate with business units and the RPA Center of Excellence to plan, deploy, and govern robotic process automations
 
 </li>
 
 <li>
 
 Support the Editorial Center of Excellence by ensuring digital content systems meet editorial standards and enforce governance
 
 </li>
 
 <li>
 
 Track application KPIs and usage metrics to optimize availability, performance, and user satisfaction.
 
 </li>
 
 <li>
 
 Develop and maintain application support documentation, operational workflows, and training materials.
 
 </li>
 
 <li>
 
 Ensure security and compliance of applications by enforcing security policies, monitoring vulnerabilities, and supporting audits
 
 </li>
 
 <li>
 
 Collaborate with development teams, architects, and project managers to plan system upgrades and release cycles.
 
 </li>
 
 <li>
 
 Manage integration points between applications and systems including CRM, CMS, and external platforms.
 
 </li>
 
 <li>
 
 Contribute to the application roadmap and recommend improvements based on performance insights and user feedback.
 
 </li>
 
 </ul>
 
 
 &nbsp;
 
 
 
 
 
 Shared Activity
 
 
 
 
 
 
 
 
 Strategic Contribution&nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 <ul>
 
 <li>
 
 Ensure effective cascading of the functional strategy into section business plans to ensure vertical alignment and horizontal integration with other interfacing sectional strategies.&nbsp;&nbsp;
 
 </li>
 
 </ul>
 
 
 
 
 
 People Management&nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 <ul>
 
 <li>
 
 Manage the effective achievement of assigned objectives through the leadership of the Section by setting individual objectives, managing performance, developing and motivating staff to maximize performance.&nbsp;
 
 </li>
 
 <li>
 
 Act as a role model and drive adherence to organizational values and ethics by employees of the assigned section to foster a value driven culture within the organization.&nbsp;
 
 </li>
 
 </ul>
 
 
 
 
 
 Budgeting and Financial Planning&nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 <ul>
 
 <li>
 
 
 Manage the preparation and recommend the section budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.&nbsp;
 
 
 
 
 &nbsp;
 
 
 </li>
 
 </ul>
 
 
 
 
 
 Policies, Systems, Processes &amp; Procedures&nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 <ul>
 
 <li>
 
 Manage and ensure effective implementation of functional policies, procedures and controls covering all areas of assigned section activity so that all relevant procedural/legislative/health and safety/environmental requirements are fulfilled while delivering a quality, cost-effective service.&nbsp;
 
 </li>
 
 </ul>
 
 
 
 
 
 Continuous Improvement
 
 
 
 
 
 &nbsp;
 
 
 
 
 <ul>
 
 <li>
 
 Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.&nbsp;&nbsp;
 
 </li>
 
 </ul>
 
 
 
 
 
 Reporting&nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 <ul>
 
 <li>
 
 Ensure
 
 
 
 that all section reports are prepared timely and accurately and meet DCT requirements, policies and quality standards.
 
 
 
 
 &nbsp;
 
 
 </li>
 
 </ul>
 
 
 
 
 EHS (Environment, Health and Safety)
 
 
 
 
 
 
 Comply with all relevant EHS guidelines, policies and procedures, by reporting incidents and hazards on a timely manner, and reduce consumption of natural resources to support in protecting the environment and ensure a healthy and safe work environment.
 
 
 
 
 &nbsp;
 
 
 
 
 
 Communication and Business Relationships:
 
 
 
 
 
 
 
 Internal
 
 
 
 
 <ul>
 
 <li>
 
 DCT Relevant Sectors / Departments
 
 </li>
 
 </ul>
 
 
 
 
 External
 
 
 
 
 <ul>
 
 <li>
 
 Application vendors and managed service providers (Sitecore, CRM, RPA, etc.)
 
 </li>
 
 <li>
 
 Government entities / Federal and Local Agencies
 
 </li>
 
 <li>
 
 Abu Dhabi Digital Authority (ADDA), ADSIC, and regulatory stakeholders.
 
 </li>
 
 </ul>
 
 
 &nbsp;
 
 
 
 
 
 Qualifications&nbsp;
 
 
 
 
 :
 
 
 
 
 <ul>
 
 <li>
 
 Bachelor&rsquo;s degree (Master&rsquo;s preferred) in computer science, Information Systems, or related discipline.
 
 </li>
 
 <li>
 
 ITIL certification, PMP, or equivalent is preferred.&nbsp;
 
 </li>
 
 </ul>
 
 
 
 
 Experience:
 
 
 
 
 <ul>
 
 <li>
 
 5 to 7 years of experience in enterprise IT operations with at least 3 years of experience in a managerial position or any other experience within similar role
 
 </li>
 
 </ul>
 
 
 
 
 Skills:
 
 
 
 
 <ul>
 
 <li>
 
 Language:&nbsp; Full professional English proficiency both in speaking and writing &nbsp;&amp; Arabic bilingual desirable but not mandatory&nbsp;
 
 </li>
 
 </ul>
 
 <ul>
 
 <li>
 
 Proven experience in managing multi-tier applications including CRM (Microsoft Dynamics), CMS platforms (Sitecore, Umbraco), and custom .NET systems, with strong incident resolution and SLA governance.
 
 </li>
 
 <li>
 
 Skilled in deploying and governing RPA solutions (e.g., Automation Anywhere) and managing system integrations using REST/SOAP APIs and middleware coordination.
 
 </li>
 
 <li>
 
 Knowledge of ITIL v4, change control processes, audit readiness, and data privacy compliance to ensure secure and compliant application operations.
 
 </li>
 
 <li>
 
 Proficient in using tools like Dynatrace and App Insights for application monitoring, capacity planning, and performance tuning.
 
 </li>
 
 <li>
 
 Strong leadership in coordinating cross-functional teams, engaging stakeholders, and managing vendor relationships to ensure service delivery excellence.
 
 </li>
 
 <li>
 
 Experienced in creating SOPs, playbooks, SLAs, and maintaining operational knowledge bases to support consistent and scalable practices.
 
 </li>
 
 </ul>
 
 <ul>
 
 <li>
 
 Understanding of Agile methodologies (Scrum/Kanban), CI/CD workflows, and DevOps pipelines to support modern application lifecycle management.
 
 </li>
 </ul>
 
</div>

QA & Operations Unit Head JOB

<div>
 
 
 
 1 Job details
 
 
 
 
 
 Job Title
 
 Exhibition Design Unit Head
 
 
 
 
 Sector
 
 Culture
 
 
 
 
 Department
 
 Scientific, Curatorial, and Collection
 
 
 
 
 Section
 
 Exhibition Design
 
 
 
 
 Reports To
 
 Exhibition Design Section Head
 
 
 
 &nbsp;
 
 
 
 
 2 Job Purpose
 
 
 
 
 To manage the Exhibition Design activities such as organising, developing, and designing permanent and temporary art exhibitions and programmes for existing DCT&rsquo;s new and existing art collections, museums and projects. Ensure operational set-up and implementation adheres to the defined standards and regulations of DCT.
 
 
 
 &nbsp;
 
 
 
 
 3 Accountabilities
 
 
 
 
 
 
 Annual Planning and Performance Management
 
 
 
 
 <ul>
 
 <li>
 Contribute to the development of the Scientific, Curatorial, and Collection department&rsquo;s annual business plan in order to ensure that the Exhibition Design unit&rsquo;s activities and plans are aligned and congruent with the needs and plans of the department.
 </li>
 
 <li>
 Monitor performance of the Exhibition Design unit in accordance of the direction set forth by the Strategy and Planning Sector, and prepare periodic reports on the performance of the Exhibition Design unit to ensure that the employee performance is continually measured and addressed in a timely and effective manner.
 </li>
 
 </ul>
 
 
 
 
 Design Development
 
 
 
 
 <ul>
 
 <li>
 Participate in the exhibition design development process from early concept, through design and fabrication, to installation and project completion for the design and installation team.
 </li>
 
 <li>
 Provide specialised cultural expertise around the development, implementation and management of exhibition activities of DCT&rsquo;s art collections and the new one for the new projects.
 </li>
 
 <li>
 Coordinate with Exhibition design team and Curators of the museum to create the strongest possible exhibitions programme for museums and develop conceptual ideas to support objectives in mobilising internal and external design resources.
 </li>
 
 </ul>
 
 
 
 
 Operations
 
 
 
 
 <ul>
 
 <li>
 Coordinate with the line manager to successfully translate the curatorial and artistic vision for the exhibition through design and layout of the installation or exhibition.
 </li>
 
 <li>
 Generate and manage CAD drawings, computer renderings, and other visual materials to communicate exhibition design to all other departments as required.
 </li>
 
 <li>
 Collaborate with curatorial staff to determine all aspects of the exhibition gallery environment and needs, including layout of artwork, wall construction, custom casework, finishes etc., as well as traveling exhibitions, as required.
 </li>
 
 <li>
 Coordinate in the implementation of exhibition design in the museum galleries, whether design is developed in-house or by an outside designer
 </li>
 
 <li>
 Effectively coordinate with Fabrication/Construction and Exhibit staff to ensure that all design elements are executed according to plan and highest levels of design support for all development projects, permanent and temporary exhibits and special events.
 </li>
 
 <li>
 Manage architectural integrity of installation and the surrounding space as well as within the gallery space.
 </li>
 
 <li>
 Manage outside design resources and conduct design progress reviews on regular and timely basis to ensure that the design work meets the highest professional standards, interests and creative needs of the museum are fully addressed by giving outside design resources consistent and detailed feedback on their work.
 </li>
 
 </ul>
 
 
 
 
 Relationship Management
 
 
 
 
 <ul>
 
 <li>
 Manage high-level collaborative relationships to optimise the creative process, project development, outsourcing, and visitor fulfilment.
 </li>
 
 <li>
 Manage Interface with the departments of ASaP, Fabrication/Construction, Graphic Design, Facilities, Visitor Services, Security, Fire Safety, Lighting, AV, Education, and Special Events to ensure exhibition design meets museum standards for fine art display and visitor safety and experience.
 </li>
 
 </ul>
 
 
 
 
 Policies, Processes, and Procedures
 
 
 
 
 <ul>
 
 <li>
 Participate in the development of DCT&rsquo;s Exhibition Design section policies, processes, and procedures technically and operationally, and ensure adherence, so that all relevant requirements are fulfilled and aligned with the operations.
 </li>
 
 </ul>
 
 
 
 
 Collaboration
 
 
 
 
 <ul>
 
 <li>
 Collaborate with internal and external stakeholders on matters related to the Exhibition Design unit in order to facilitate the flow of information and also to build awareness in those areas.
 </li>
 
 </ul>
 
 
 
 
 Day-to-Day Operations
 
 
 
 
 <ul>
 
 <li>
 Supervise the day-to-day operations at the Exhibition Design unit to ensure compliance with the established standards and procedures and that employee activities are performed in timely, efficient, and effective manner.
 </li>
 
 <li>
 Report on a regular basis to Exhibition Design Manager on the operational activities Exhibition Design unit, its challenges, hurdles, and methods of resolution or mitigation, etc., as required to keep the Line Manager informed and updated on the Exhibition Design unit&rsquo;s activities.
 </li>
 
 </ul>
 
 
 
 
 People Management
 
 
 
 
 <ul>
 
 <li>
 Supervise the activities of subordinates, by developing and motivating staff, conducting appraisals of direct reports to reflect on their observed contribution and performance in their respective roles.
 </li>
 
 <li>
 Provide subordinates with formal and informal feedback to optimize and develop individual performance at DCT&rsquo;s Exhibition Design unit.
 </li>
 
 </ul>
 
 
 
 
 EHS (Environment, Health, and Safety)
 
 
 
 
 <ul>
 
 <li>
 Ensure all relevant environment, health and safety policies, procedures and controls are adhered to so that employee safety, legislative compliance, and a responsible environmental attitude can be guaranteed.
 </li>
 
 <li>
 Comply with all relevant EHS guidelines, policies and procedures, report incidents and hazards in a timely manner, and reduce consumption of natural resources to support in protecting the environment and ensure a healthy and safe work environment.
 </li>
 
 </ul>
 
 
 
 
 Change Management
 
 
 
 
 <ul>
 
 <li>
 Support the creation of culture susceptible to change management through a &lsquo;hands-on&rsquo; and &lsquo;can-do&rsquo; approach to DCT&rsquo;s new business opportunities, participating in the development of new initiatives, meeting planned targets, and demonstrating preferred high-performance behaviours.
 </li>
 
 </ul>
 
 
 &nbsp;
 
 
 
 
 4 Communication &amp; Working Relationships
 
 
 
 
 
 Internal
 
 
 
 <ul>
 
 <li>
 Culture Sector
 </li>
 
 </ul>
 
 
 
 External
 
 
 
 <ul>
 
 <li>
 Key Vendors/Suppliers
 </li>
 
 <li>
 Government &amp; Education Institutions
 </li>
 
 <li>
 Building Contractors
 </li>
 
 <li>
 Designers
 </li>
 
 </ul>
 
 
 &nbsp;
 
 
 
 
 5 Qualifications, Experience, Competencies
 
 
 
 
 
 Qualification
 
 
 
 <ul>
 
 <li>
 Bachelor&rsquo;s degree in Architecture Engineering, Scientific and Technical Sciences or equivalent
 </li>
 
 <li>
 Master&rsquo;s Degree in Architecture Engineering, Scientific and Technical Sciences is preferred.
 </li>
 
 </ul>
 
 
 
 Experience
 
 
 
 <ul>
 
 <li>
 Bachelor Degree Holders: 4 to 6 years of experience in Architectural Design/Construction/Museum&nbsp;Conservation role preferably 2 years of which in managerial position.
 </li>
 
 </ul>
 
 
 OR
 
 
 <ul>
 
 <li>
 Post Graduate Holders: 2 to 4 years of experience in Architectural Design/Construction/Museum Conservation field; 1 year of which in managerial position.
 </li>
 
 </ul>
 
 
 &nbsp;
 
 
 
 &nbsp;
 
 
 
 &nbsp;
 
 
 
 &nbsp;
 
 
 
 &nbsp;
 
 
 
 &nbsp;
 
 
 
 &nbsp;
 
 
 
 &nbsp;
 
 
</div>

Exhibitions Design Unit Head JOB

<div>
 
 
 About DCT:
 
 
 
 
 The Department of Culture and Tourism &ndash; Abu Dhabi (DCT Abu Dhabi) regulates, develops, and promotes the emirate of Abu Dhabi as an extraordinary global destination, rich in cultural authenticity, diverse natural offerings, world-class hospitality, and unparalleled leisure and entertainment attractions.
 
 
 
 
 Our Culture Sector leverages Abu Dhabi&rsquo;s heritage to advance the emirate&rsquo;s development as a world-class, sustainable cultural destination. From safeguarding UNESCO World Heritage Sites to building world-leading museums and cultural institutions, our commitment drives us to preserve, protect, and share Abu Dhabi&rsquo;s story with the world.
 
 
 
 
 At DCT, we believe in investing in people. We nurture an environment of innovation, diversity, and collaboration, empowering our teams to deliver meaningful work that enriches communities and leaves a lasting impact.
 
 
 
 
 &nbsp;
 
 
 Collections Registration Unit Head
 
 
 
 We are seeking an experienced and visionary Collections Registration Unit Head to lead the development and implementation of world-class registration standards across our museums and cultural institutions.
 
 
 
 This is a strategic leadership role, responsible for unifying practices across multiple venues, ensuring that our collections are documented, safeguarded, and made accessible in line with the highest international standards.
 
 
 
 As the Unit Head, you will:
 
 
 <ul>
 
 <li>
 Provide strategic oversight of registration and documentation across multiple institutions.
 </li>
 
 <li>
 Develop and implement policies, procedures, and standards that shape how cultural heritage is preserved and managed.
 </li>
 
 <li>
 Oversee the centralized collections database, ensuring integrity, accuracy, and compliance.
 </li>
 
 <li>
 Support acquisitions, loans (incoming and outgoing), inventories, audits, and cultural property restitution.
 </li>
 
 <li>
 Collaborate closely with conservation, curatorial, legal, and logistics teams to deliver effective and ethical cultural stewardship.
 </li>
 
 </ul>
 
 
 If you are seeking an opportunity to join a dynamic department working on a national scale, contributing to meaningful cultural preservation, and leaving a legacy for future generations, we encourage you to apply.
 
 
 &nbsp;
 
 
 Key Responsibilities:
 
 
 <ul>
 
 <li>
 Provide strategic leadership for registration and documentation across all DCT cultural institutions.
 </li>
 
 <li>
 Harmonize workflows, practices, and standards across venues of varying scale and capacity.
 </li>
 
 <li>
 Lead and mentor registration teams, supporting their growth and professional development.
 </li>
 
 <li>
 Ensure compliance with international and national regulations governing collections care and documentation.
 </li>
 
 <li>
 Drive modernization of registration systems, including the adoption of metadata standards (SPECTRUM, CIDOC-CRM, Dublin Core).
 </li>
 
 <li>
 Liaise with stakeholders internally and externally to promote best practices and ensure compliance.
 </li>
 
 <li>
 Report regularly on activities, performance, and challenges to senior leadership.
 </li>
 
 </ul>
 
 &nbsp;
 
 
 Qualifications
 
 
 <ul>
 
 <li>
 Bachelor&rsquo;s degree in Museum Studies, Cultural Heritage Management, Archival Science, or a related field (Master&rsquo;s degree preferred).
 </li>
 
 <li>
 Substantial leadership experience in collections registration, ideally across multiple institutions or national cultural environments.
 </li>
 
 </ul>
 
 &nbsp;
 
 
 Professional Certifications
 
 
 <ul>
 
 <li>
 Certifications in collections care, documentation standards, or cultural heritage/art law (e.g., NEMO, AAM, ICOM).
 </li>
 
 <li>
 Project management certification is an advantage.
 </li>
 
 </ul>
 
 &nbsp;
 
 
 Experience
 
 
 <ul>
 
 <li>
 Proven experience leading registration or collections teams in a multi-institutional or national context.
 </li>
 
 <li>
 Strong background in collection management systems (e.g., SPECTRUM, EMu).
 </li>
 
 <li>
 Deep knowledge of legal and ethical frameworks governing cultural property.
 </li>
 
 <li>
 Demonstrated success in large-scale coordination and modernization projects.
 </li>
 
 </ul>
 
 
 &nbsp;
 
 
 
 Key Skills and Competencies
 
 
 <ul>
 
 <li>
 Strategic thinking and systems-level vision.
 </li>
 
 <li>
 Strong leadership, collaboration, and diplomacy skills.
 </li>
 
 <li>
 Excellent communication skills with the ability to work across multi-stakeholder environments.
 </li>
 
 <li>
 Expertise in data management, metadata standards, and digital transformation in collections.
 </li>
 
 <li>
 Commitment to cultural preservation, ethical stewardship, and innovation.
 </li>
 </ul>
 
</div>

Collections Registration Unit Head JOB

bankfab

<div><ul><div>Full-time</div><div></div><div>
Sub Division: Audit - CBG, Operations &amp; Support Functions</div><div>
Division: Group Internal Audit</div></ul><div><div><div><div><h2 class="jobSectionHeader">
Company Description</h2></div><div><div>
Now it&rsquo;s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We&rsquo;re looking for the brightest and best to help us reach our goals and we&rsquo;ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.</div></div></div><div><div><h2 class="jobSectionHeader">
Job Description</h2></div><div>
JOB PURPOSE:
Participate as well as lead audits covering the activities and processes of Consumer, Private &amp; Business Banking Segments across the FAB Group. Thorough understanding of business/ relationship aspects, Consumer, Private &amp; Business Banking Segments control dynamics, Consumer, Private &amp; Business Banking Segments risk management processes and the regulatory environment, both in UAE and other relevant jurisdictions where FAB operates, provide assurance to Management by identifying weaknesses; reporting and escalating significant Audit findings in a timely manner; and agreeing action plans to address the issues raised.
Act as the day to day contact with Management in Consumer, Private &amp; Business Banking Segments Departments influencing change through providing advice. Provide input to SVP / VP &amp; Head of Audit / VP &amp; Senior Audit Manger on issues that have impact on the FAB Group as a whole. Assist in conducting special investigations, reviews, additional tasks as and when required by SVP / VP &amp; Head of Audit.
KEY ACCOUNTABILITIES:
Strategic Contribution
<ul><li>Assisting in the audit of FAB Group&rsquo;s Consumer, Private &amp; Business Banking Segments functions and related activities in the UAE and across the international network (functional). Furthermore, Group Subsidiaries under Group Consumer, Private &amp; Business Banking Segments governance will be covered.</li><li>
Ensure that Consumer, Private &amp; Business Banking Segments audits are conducted in accordance with the objectives laid down in the Annual Plan and ensure that the work program is completed in an efficient and effective manner on or ahead of schedule. Inform Head of Audit of any potential delays and/or changes to the Annual Plan.</li></ul>
People Management
In undertaking audits:<ul><li>
Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.</li><li>
Promote the organisation&rsquo;s values and ethics in all activities within the team to support the establishment of a value driven culture within the bank.</li></ul> 
Budgeting and Financial Performance
<ul><li>Monitor the financial performance of given areas of activities versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.</li></ul>
Policies, Systems, Processes &amp; Procedures<ul><li>
Execute to established GIA Policies, Guidance Notes, Procedures and Practice Notes in undertaking all tasks. Provide input to the development of GIA practices as per industry standards and regulatory expectations.</li><li>
Review all the activities of the Units within Consumer, Private &amp; Business Banking Segments portfolio in all the jurisdictions in which they operates to define and maintain the Audit Universe. Coordinate with other teams to ensure efficient and effective coverage</li><li>
Prepare and maintain a Risk Assessment of each of the Process Streams within the Consumer, Private &amp; Business Banking Segments and applicable subsidiaries (e.g. international entity) as identified in the Audit Universe. In this respect, work with the businesses to promote periodic self-assessment of risks and controls.</li></ul> 
<ul><li>
Establish/update and maintain Audit programs in the central audit management tool.</li></ul> 
<ul><li>
Conduct audits of the Processes within the Consumer, Private &amp; Business Banking Segments and assess if:</li></ul> 
<ul><li>
Divisional/Unit Line management have identified and classified the risks in their activities.</li><li>
Governance, risk management and control procedures are adequate, effective and efficient to reduce risks of errors, omissions and loss to acceptable levels at an acceptable cost.</li><li>
Improvements/enhancements to the governance, risk management and internal control structure are required.</li><li>
Data and transaction processing meets the required standards of reliability, integrity and availability.</li><li>
The Division&rsquo;s/Unit&rsquo;s assets are being safeguarded.</li><li>
The use of resources is efficient and effective.</li><li>
Draft audit worksheets/ audit report submitted by auditors are properly reviewed and finalized.</li><li>
Audit Worksheets/Audit report is discussed and finalized with GIA management/client within 3 weeks of completion of fieldwork. Negotiate with Unit management to agree a documented Management Action Plan to resolve the issues raised.</li></ul>
Continuous Improvement<ul><li>
Lead the identification of change through continuous improvement of processes and practices considering global standards and changes in the business environment which demand proactive action plans.</li></ul>
Relationship Management<ul><li>
Develop and maintain effective business relationships with all relevant external/internal entities and stakeholders with the highest standards of business ethics, whilst promptly attending to all critical issues in-order to ensure the services required by the organisation are delivered in the most effective manner.
</li><li>Act as the Audit Business Partner for Line Managers within Consumer, Private &amp; Business Banking Segments teams and actively manage the relationship through regular meetings with Line Managers to promote this concept and identify emerging risks. Such meetings should also be used to discuss any material gaps between audit assessment or risks and controls and the businesses&rsquo; self-assessment.</li><li>
Ongoing consultancy/advice is provided to Unit management from a governance, risk management and control perspective for improvements in their processes to ensure effective and efficient controls, on the basis of market best practices.</li><li>
On an ongoing basis, ensure pending audit issues are followed up with Unit management and that all corrective actions are fully and properly implemented.
</li><li>Conduct any investigations/special reviews assigned by Head of Audit/GCAO.
</li></ul>Reporting<ul><li>
Ensure that all functional reports are prepared timely and accurately and meet Group requirements, policies and quality standards.</li></ul>
Job Context
Specific Accountability
<ul><li>Maintain up to date knowledge and understanding of Consumer, Private &amp; Business Banking Segments control processes and CBUAE regulatory reporting developments,; drive necessary changes in Audit plan/working programs.</li><li>
Safeguard against potential loss and contributing to the Units/Departments systems and procedures, by reporting whether governance &amp; controls of FAB standards are effectively carried out and are efficient in the units/departments audited.</li><li>
Review the relevant functions of the bank end to end and identifying areas of correction / improvement.</li><li>
Examine and comment on the process for the early recognition of problems (if any) and their remedial management to minimise the loss.</li><li>
Contribute towards the enhancement of relationship between GIA and stakeholders.</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
Qualifications</h2></div><div>
Minimum Qualification<ul><li>
Bachelor&rsquo;s degree.</li><li>
Relevant post-graduate qualification and/or relevant professional qualification and/ or certification desirable.</li></ul>
Minimum Experience<ul><li>
Minimum 5 years&rsquo; relevant experience with an International Bank or Big 4. Internal Audit experience strongly preferred (but not mandatory).
</li><li>Working knowledge of Consumer, Private &amp; Business Banking Segments activities and processes and associated risks.</li><li>
Working knowledge of bank and audit policies and procedures, as well as Central Bank regulations, if relevant Self-directed, able to manage multiple tasks and ability to work under pressure.</li><li>
Good analytical skills.</li><li>
Good verbal and written communication skills.</li></ul></div></div></div></div></div>

AVP & Audit Manager, Consumer Banking (Emiratised Role)

Modern Design Engineering

Quantity Surveyor (QS) &amp; QA/QCLocation:Abu Dhabi, UAEJob Type:Full-timeCompany Overview:We are a leading construction and contracting company in the UAE, delivering high-quality projects across civil, infrastructure, and oil &amp; gas sectors. To strengthen our team, we are seeking a skilled Quantity Surveyor (QS) &amp; QA/QC who can handle both pre-contract and post-contract responsibilities.Job Responsibilities:<ul><li>Prepare cost estimates, BOQs, and tender documents as per project requirements.</li><li>Analyze project drawings and specifications to assess quantities and pricing.</li><li>Evaluate subcontractor and supplier quotations, prepare comparisons, and negotiate costs.</li><li>Monitor project budgets, cost control, and cash flow throughout the project lifecycle.</li><li>Prepare interim payment applications, variation claims, and final accounts.</li><li>Assist in contract administration and ensure compliance with contractual obligations.</li><li>Support tendering, bidding, and project execution with accurate cost data.</li><li>Liaise with project managers, site engineers, and clients to ensure smooth project operations.</li><li>Site inspector for QA/QC control .</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Civil Engineering or a related field.</li><li>Minimum 3&ndash;5 years of proven experience as Quantity Surveyor (QS) &amp; QA/QC in the UAE.</li><li>Strong knowledge of construction methods, contracts, and industry standards.</li><li>Proficiency in MS Excel and estimation software.</li><li>Excellent numerical, analytical, and negotiation skills.</li><li>UAE driving license (required ).</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Quantity Surveyor (QS) &amp; QA/QC Engineer in the UAE: 4 years (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>Job Type: Full-timePay: AED4,000.00 - AED7,000.00 per month

QS & QA/QC Engineer

the sky key management consultancy.

Job Title: Head BaristaLocation: Al Mirfa, Abu Dhabi, United Arab Emirates Job Type: Full-TimeJob Description:We are seeking a passionate and experienced Head Barista to join our team in Al Mirfa, Abu Dhabi. The ideal candidate will have a deep knowledge of coffee preparation, strong leadership skills, and a customer-first mindset. As the Head Barista, you will oversee daily operations, train barista staff, and ensure top-tier coffee service that reflects our commitment to quality and hospitality.Key Responsibilities:<ul><li>Prepare and serve high-quality coffee and beverages according to standard recipes</li><li>Supervise and lead a team of baristas to ensure efficient and friendly service</li><li>Train new staff and provide ongoing coaching and performance feedback</li><li>Maintain inventory of coffee supplies and place orders as needed</li><li>Ensure cleanliness and organization of the coffee bar and equipment</li><li>Monitor equipment maintenance and coordinate repairs or servicing</li><li>Develop and update drink menus in collaboration with management</li><li>Ensure all hygiene, safety, and food handling standards are met</li><li>Handle customer feedback and resolve any service issues professionally</li><li>Report daily operations to management, including sales and staff performance</li></ul>Requirements:<ul><li>Proven experience as a Barista, with at least 5 years in a supervisory or head barista role</li><li>Strong knowledge of coffee beans, brewing methods, and latte art</li><li>Excellent communication and leadership skills</li><li>Ability to work in a fast-paced environment and manage multiple tasks</li><li>Good organizational and time-management abilities</li><li>Positive attitude and a passion for customer service</li><li>Basic knowledge of inventory and stock control</li><li>Fluency in English (Arabic is a plus)</li><li>UAE residency or willing to relocate to Al Mirfa, Abu Dhabi</li></ul>Benefits:<ul><li>Competitive salary (based on experience)</li></ul>Job Type: Full-time

Head Barista

First Abu Dhabi Bank

<div>Company Description 
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together. 
Job Description 
The job-holder is responsible for processing a sub-section of operations, within a specific product or functional area for all Cheques Clearing Functions and ensure quality and timeliness of the delivery in a cost-efficient &amp; error-free manner, subject to high risk management and Bank&rsquo;s / Regulator Compliance standards. S/he is expected to support the unit in:<ul><li>
Ensuring efficient error free processing of transactions with strict compliance to policies and within the agreed SLAs.</li><li>
To minimise operations risks for the Bank by ensuring that all transactions that are processed comply fully with underlying customer or internal instructions.</li><li>
Ensuring conformance to internal procedures / policies / guidelines and local and international norms and regulations as applicable.</li><li>
Undertaking all daily-processing activities related to a particular product or sub function in CMU.</li><li>
To assist departments by providing appropriate delivery and support functions.</li><li>
To ensure Documentations record management (hard / soft copy &amp; scanned version) and archival as per guidelines.</li><li>
To be responsible as primary custodian of security items &amp; customer records.</li><li>
To participate actively in the various initiatives within section / unit / FAB Centralized Operations and the Bank as and when required.</li><li>
To engage on any other activity, falling within pretext of a Processor.</li><li>
Providing periodical reports and management information for effective decision making.</li><li>
Team Supervision</li><li>
Organize and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.</li><li>
Provide on-the-job training and constructive feedback to assigned team to support their overall development.</li><li>
Promote the organization&rsquo;s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank.</li><li>
Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.</li><li>
Promote the organization&rsquo;s values and ethics in all activities within the team to support the establishment of a value drive culture within the bank.</li><li>
Policies, Systems, Processes &amp; Procedures
</li><li>Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.</li><li>
Continuous Improvement
</li><li>Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.</li><li>
Reporting
</li><li>Prepare sectional statements and reports timely and accurately to meet FGB-NBAD and department requirements, policies and quality standards.</li><li>
Specific Accountability</li><li>
Manage and ensure that quality services are consistently provided to all internal customers and all service level agreements set are appropriately met.</li><li>
Directly responsible for organization and supervision of total activities and end-to-end processes.</li><li>
Increase operational quality/efficiency by providing &amp; implementing improvement suggestions.</li><li>
Ensure that bank policies and procedures are effectively maintained and the commitments towards our internal and external customers are met according to SLAs.</li><li>
Ensure all activities are carried out as per the agreed SLAs and in case of exceptions, beneficiaries are advised accordingly.</li><li>
Manage the work flow efficiently with the resources available without compromising on the risk and services.</li><li>
Provide improvement suggestions to increase the quality and efficiency in our work resulting in best customer service.</li><li>
Manage the unit&rsquo;s entire functions independently with minimum intervention from AVP&rsquo;s/ VP Head of clearing and accept additional work load distribution.</li><li>
Improve and suggest new enhancement to the existing systems which will enhance efficiency, quality and control of work in the section.</li><li>
Ensure best practices are used and Policies &amp; Procedures Manual are updated at regular intervals.</li><li>
Maintain effective communication at all levels. Work in term whenever needed to facilitate the work flow and avoid any risk. Conduct meeting, give effective and professional suggestion to develop the quality of the services at FAB.</li><li>
Monitor performance board closely and in case of any service issue, take appropriate measure to ensure customer services are not effected</li><li>
Manage and control the work flow by taking into consideration the operational Risk/ KRI&rsquo;s in day to day activities and ensure all the staffs adhere to bank policies and procedures.</li><li>
Develop control procedures according to new changes to avoid risk.</li><li>
Ensure that no unjustified audit comments and prepare replies to Audit comments, if any, and follow up until resolve.</li><li>
Escalate to CMU management or to the reporting authorities for any suspicious transactions/remittances received and report immediately as per the AML requirements.</li><li>
Internal Audit and operations risk/ KRI&rsquo;s Reports: Review audit comments pertaining to the Centre and ensure that corrective actions are taken and are not repeated.</li><li>
Take necessary action to prevent recurrence of the errors that may include procedure amendment, staff training, and counseling.</li><li>
Ensure effective KPI where staff performance is evaluated in term of productivity and error</li><li>
Ensure maintaining KPI for each staff on daily basis and each staff is achieving their target.</li><li>
Review periodically the staff job functions and ensure that all staff within the unit is fully aware of all the process which would facilitate job rotation.</li><li>
Staff Performance: Assess the performance staff on regular basis and provide them constructive feedback to improve their performances.</li><li>
Ensure that work volume are evenly distributed among the staffs on normal and high volume days</li><li>
Maintain an up-to-date manual of all processes and ensure that it is effectively communicated and readily available to all staff for reference.</li><li>
Management Information: Ensure that timely and accurate MI is generated and submitted.</li><li>
Procedures: Ensure all activities are done within FAB approved policies &amp; procedures</li><li>
Propose process improvement where needed and ensure its implementation in order to achieve business efficiency</li><li>
Provide improvement suggestions to increase the quality and efficiency in our work resulting in best customer service.</li><li>
System Enhancement/Automation: Suggest enhancement to the existing system to improve efficiency and reduce risk.</li><li>
Take necessary action to prevent recurrence of the errors that may include procedure amendment, staff training, and counseling.</li></ul> 

Qualifications 
Minimum Qualification<ul><li>
BA or higher degree level or equivalent education with accounting/ banking/ business administration background</li><li>
Deep understanding &amp; exposure to technology, Clearing Operations and systems within the region.</li><li>
Capable of Supporting the team while handling day-to-day operations.
</li><li>Hands on experience on Core Banking Solutions
</li><li>Good communication, planning and organisation skills</li><li>
Conversant with MS Office and other Analytical tools</li></ul>
Minimum Experience<ul><li>
A minimum of 5 years&rsquo; relevant experience in the banking operations sector with at least 3 years in similar positions of progressively increasing managerial responsibilities in the banking operations function.</li></ul></div>

Specialist- PDC Management & Physical Cheques Handling

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