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operations manager

DAIKAN

Job Title: Operations Manager Location: Dubai, Abu Dhabi ,UAE Reports to:CEO & COO Brands:Daikan Ramen & Daikan Izakaya Role SummaryThe Operations Manager functions as the strategic business leader for Daikan Group's multiple dining concepts, overseeing bothDaikan RamenandDaikan Izakaya. The role is responsible for ensuring the smooth operation, financial health, team leadership, and brand representation across all venues. The ideal candidate will champion operational excellence, uphold Japanese hospitality values, and deliver an outstanding guest and employee experience while achieving commercial objectives.Key Responsibilities1. Multi-Site Management<ul><li>Lead day-to-day operations of both Daikan Ramen and Daikan Izakaya, ensuring consistency in food quality, service standards, hygiene, and ambience.</li><li>Conduct regular site visits and audits to monitor operational performance and enforce brand standards.</li><li>Recruit, onboard, train, and develop front-of-house and back-of-house teams.</li><li>Supervise and support managers, kitchen leads, and team members to ensure effective shift coverage and team morale.</li><li>Cultivate a performance-driven culture rooted in accountability, collaboration, and continuous improvement.</li></ul>3. Customer Experience<ul><li>Champion an exceptional guest journey from entrance to exit at both locations.</li><li>Ensure teams provide knowledgeable, courteous, and authentic service aligned with Japanese "omotenashi" (hospitality) principles.</li><li>Address and resolve customer issues promptly while tracking recurring feedback for long-term improvements.</li></ul>4. Operational Efficiency<ul><li>Implement systems and processes for ordering, stock control, labor scheduling, and vendor management.</li><li>Monitor KPIs (ticket times, table turnover, labor-to-sales ratio, wastage, etc.) and use analytics to optimize operational performance.</li><li>Introduce tools and technologies to drive efficiency and reduce overhead.</li><li>Assist with budget planning and P&L management for both venues.</li><li>Monitor daily sales, cost of goods sold, and labor expenses to ensure profitability.</li><li>Oversee vendor contracts and purchasing, ensuring value without compromising on quality.</li></ul>6. Compliance & Standards<ul><li>Ensure strict compliance with UAE food safety, health, hygiene, and labor regulations.</li><li>Maintain all operational licenses and documentation.</li><li>Conduct regular audits and staff training on cleanliness and food handling protocols.</li></ul>7. Brand Development & Marketing Alignment<ul><li>Collaborate with creative and marketing teams on campaigns, seasonal offerings, and brand activations.</li><li>Ensure in-venue execution of promotions aligns with brand vision and delivers customer engagement.</li><li>Represent Daikan as a brand ambassador internally and externally.</li></ul>Required Skills & Qualifications<ul><li>Minimum 5 years of experience in multi-site F&B operations or restaurant management, preferably within Asian cuisine or high-volume concepts.</li><li>Strong leadership and communication skills with a hands-on management style.</li><li>Solid understanding of restaurant technology including POS, inventory, and scheduling systems.</li><li>Financially literate with experience in cost control, budgeting, and P&L.</li><li>Deep appreciation for Japanese food culture and high standards of service delivery.</li></ul>Preferred Experience<ul><li>Experience managing both casual and upscale dining concepts.</li><li>Working knowledge of Japanese service etiquette, sake/bar programs, and kitchen flow.</li><li>Proven track record of team development and operational scale-up.</li></ul>

Operations Manager

Al Ramz PJSC (ALRAMZ:UH)

<div>
 
 
 Position: Operations Manager
 
 
 
 
 
 
 Al Ramz Capital L.L.C. is seeking for an Operations Manager that will ensure that transactions of the Front Office are carried on appropriately and in accordance with prescribed policies and procedures. Will monitor and ensure fund movements between accounts following the instructions of the Customer Service and Brokers and will be primarily responsible with settlement functions.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Financial Operations
 
 
 
 Ensure integrity of financial operations of the business. Will undertake the auctioning and processing of transaction between accounts. Produce reports, verifying information and reconciling balances. Review various accounting functions including accounts management, revenue accounting and collection monitoring.
 
 
 
 
 
 
 Back Office Transaction
 
 
 
 Supervises back-office transactions which include gathering client requirements from the customer service and marketing department, following up with the brokers and checking the client accounts on each transaction. Prepare regular reports to support daily trading transactions. Responsible for ensuring that regularity of transactions and for providing regular reports and confirmations to clients of the Company.
 
 
 
 
 
 
 Documentation &amp; Controls
 
 
 
 Supervises all documentation received from Customer Care Officers and Broker Representatives and ensures adequate controls are in place to identify and prevent insider trading.
 
 
 
 
 
 
 Report Management /Reporting
 
 
 
 Reviews management information reports summarizing daily transactions and formulate commission to be invoiced on each account. Develop periodic reports, financial plans and client reviews to be submitted to Head of Finance and Operation for his review. Monitors credit transactions vis-&agrave;-vis approved limits and submits reports accordingly to the Management.
 
 
 
 
 
 
 MIS &amp; Performance
 
 
 
 Assists the Head of Finance and operations to develop and maintain management information systems (MIS) and to develop and maintain business performance management mechanisms for Al Ramz Capital.
 
 
 
 
 
 
 Technical Assistance
 
 
 
 Provide technical assistance to the department and other departments, such as conducting research on listed securities, managed funds, market conditions and government regulations.
 
 
 
 
 
 
 Settlement
 
 
 
 Will be responsible in preparing payments for settlement dues and compute daily net broker position for submission to the Executive Management. Will be responsible in assisting the Head of Finance and Operations in ensuring that all settlement obligations are paid as and when required.
 
 
 Will deal with Brokers to obtain required approvals and arrangements with regard trading limits &ndash; increases or deviations.
 
 
 
 
 
 
 Liaison
 
 
 
 Effectively interact with all internal departments, Customer Care Team and Brokerage and Brach Offices.
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 BSC in Accounting or a professional accounting qualification like ACCA, CPA
 
 
 </li>
 </ul>
 
 Five (5) years of finance, administration, and back-office transactions experience in the same industry
 
 <li>
 </li>
 
 
 Competencies/ Skills:
 
 
 <ul>
 <li>
 Financial and stock market trading business knowledge
 </li>
 <li>
 High-level understanding of back-office requirements in the same industry
 </li>
 <li>
 High-level communication skills in English and Arabic
 </li>
 <li>
 Good analytical, judgmental, and interpretative skills.
 </li>
 <li>
 High-level IT Skills
 </li>
 </ul>
 
 
 
 
 If you meet the above requirements, then please send your CV to recruitment@alramz.ae.
 
</div>

Nasab Carpentry & Decor Works

Arabic nationality is required for this position, as per company and regulatory requirements.OverviewThe Operations Manager in Carpentry oversees day-to-day operations of carpentry projects, ensuring efficient workflow, high-quality craftsmanship, and timely delivery. This role manages teams, coordinates materials and resources, maintains safety standards, and ensures customer satisfaction while meeting company objectives.Key Responsibilities1. Project &amp; Workflow Management<ul><li>Plan, schedule, and oversee all carpentry projects from initiation to completion.</li><li>Assign tasks to teams, ensuring optimal labor use and productivity.</li><li>Monitor project timelines, budgets, and progress to ensure deadlines are met.</li><li>Conduct site visits to assess work quality and resolve issues.</li></ul>2. Team Leadership &amp; Supervision<ul><li>Lead, train, and support carpenters, installers, and labor teams.</li><li>Conduct performance evaluations and provide coaching to improve productivity.</li><li>Manage staffing levels, hiring, and scheduling.</li></ul>Qualifications<ul><li>Proven experience in carpentry operations, construction management, or a related field.</li><li>Strong knowledge of carpentry techniques, materials, and tools.</li><li>Excellent leadership, communication, and organizational skills.</li><li>Ability to read and interpret blueprints and technical drawings.</li><li>Proficient in project management tools and scheduling software.</li><li>Strong understanding of safety regulations and compliance requirements.</li></ul>3. Materials &amp; Equipment Coordination<ul><li>Oversee inventory management of lumber, hardware, tools, and other materials.</li><li>Coordinate purchasing, vendor relationships, and deliveries.</li><li>Ensure all equipment is maintained, safe, and functioning properly.</li></ul>4. Quality Control<ul><li>Ensure all carpentry work meets company standards and industry regulations.</li><li>Review plans, blueprints, and specifications for accuracy.</li><li>Implement continuous improvement processes for craftsmanship and efficiency.</li></ul>Job Types: Full-time, ContractPay: Up to AED10,000.00 per monthLanguage:<ul><li>arabic (Preferred)</li></ul>

Al Reef Roastery

Al Reef Roastery is looking for a skilled and experienced Roastery Operations Manager to lead and optimize our daily production and retail operations. The ideal candidate must have strong experience within the UAE roastery industry, excellent leadership skills, and a passion for delivering high-quality products and customer service.Key Responsibilities:<ul><li>Oversee daily roastery operations and production workflow</li><li>Manage staff performance, training, and scheduling</li><li>Maintain quality control standards for roasting, packaging, and presentation</li><li>Monitor inventory, supply chain, and vendor relationships</li><li>Ensure compliance with hygiene, safety, &amp; operational policies</li><li>Drive operational efficiency and store performance</li></ul>Send your CV: info@alreefroastery.com Subject: Roastery Operations ManagerJob Types: Full-time, Contract Contract length: 48 monthsPay: AED123.00 - AED456.00 per month

Operations Manager - Roastery

Al Reef Roastery is looking for a skilled and experienced Roastery Operations Manager to lead and optimize our daily production and retail operations. The ideal candidate must have strong experience within the UAE roastery industry, excellent leadership skills, and a passion for delivering high-quality products and customer service.Key Responsibilities:<ul><li>Oversee daily roastery operations and production workflow</li><li>Manage staff performance, training, and scheduling</li><li>Maintain quality control standards for roasting, packaging, and presentation</li><li>Monitor inventory, supply chain, and vendor relationships</li><li>Ensure compliance with hygiene, safety, &amp; operational policies</li><li>Drive operational efficiency and store performance</li></ul>Send your CV: info@alreefroastery.com Subject: Roastery Operations ManagerJob Types: Full-time, Contract Contract length: 48 monthsPay: From AED123.00 per month

Roastery Operations Manager

YoSH

<div>About the Role
We are seeking a highly motivated and a dynamic Operations Manager (Emirati) to support the planning, implementation, and day-to-day management of UAE Pavilion operations at World Expos.
This role involves supporting daily operational functions, coordinating staffing and logistics, managing multiple workstreams simultaneously, and ensuring seamless operations, visitor experiences, and support services throughout the lifecycles of the UAE pavilion in Expos.
The role requires an organized and proactive candidate who is comfortable working in high-pressure, multicultural environments.<h3 class="jobSectionHeader">
Key Responsibilities</h3>
Operational Planning &amp; Delivery<ul>
<li>
Assist in the design and implementation of operational plans, procedures, and service models a cross pavilions.</li>
<li>Assist in managing and coordinating with several vendors and contracts.</li>
<li>Monitor daily operations, ensuring efficient execution and resolution of any arising issues.</li>
<li>Contribute to pavilion readiness a cross all functions including visitor services, facilities, security, and logistics.</li>
</ul><ul>
</ul>Team &amp; Staffing Management<ul>
<li>Oversee onboarding, training, and performance support for operational staff.</li>
<li>Ensure team preparedness through training plans, operational briefings, and development programs.</li>
<li>Support staff welfare, productivity, and engagement across multiple locations.</li>
</ul>
Logistics, Compliance &amp; Vendor Management<ul>
<li>Review operational guidelines set by organizers and ensure strict compliance.</li>
<li>Liaise with government entities, event authorities, and regulatory bodies.</li>
<li>Lead procurement activities, manage vendors, and track contractual deliverables.</li>
<li>Ensure all operational work follows safety, legal, and quality standards.</li>
</ul>
Stakeholder, VIP &amp; Protocol Coordination<ul>
<li>Oversee VIP visit management in collaboration with protocol and event teams.</li>
<li>Coordinate cross-functional teams, partners, and external stakeholders to support strategic objectives.</li>
<li>Represent the operations function in internal and external meetings.</li>
</ul>
Financial &amp; Administrative Oversight<ul>
<li>Support budgeting, forecasting, and expense tracking across operational activities.</li>
<li>Review financial summaries, audits, and operational reporting.</li>
<li>Maintain accurate records, documentation, and operational control frameworks.</li>
</ul>
Reporting &amp; Knowledge Management<ul>
<li>Lead the preparation of progress updates, operational dashboards, and management reports.</li>
<li>Contribute to post-event reviews, lessons learned, and knowledge transfer documentation.</li>
<li>Support long-term planning and continuous improvement initiatives.</li>
</ul><h3 class="jobSectionHeader">Education &amp; Experience</h3><ul>
<li>Bachelor&rsquo;s degree in Operations Management, Business Administration, Events Management, or related field.</li>
<li>Minimum 5+ years&rsquo; experience in operations management, ideally in government-related entities, exhibitions, global events, or large-scale public operations.</li>
<li>Experience with international events, expos, or high-profile projects is a strong advantage.</li>
</ul>
Skills &amp; Competencies<ul>
<li>Strong leadership and team management skills.</li>
<li>Excellent communication skills in Arabic &amp; English.</li>
<li>High level of organization, attention to detail, and ability to manage multiple priorities.</li>
<li>Ability to work under pressure in dynamic and multicultural environments.</li>
<li>Strong stakeholder management and vendor coordination experience.</li>
<li>Proficiency in Microsoft Office and scheduling tools.</li>
</ul>
Other Requirements<ul>
<li>Knowledge of major event operations, international exhibitions, or pavilion management is an advantage.</li>
<li>Willingness to travel internationally for extended periods.</li></ul></div>

Operations Manager (UAE National)

Aurora Vision Group

<div>
 
 
 POSITION SUMMARY
 
 
 
 Reports directly to the CEO and works closely with secondary key stakeholders, including the CFO/COO, E-commerce Manager, Retail Manager, Finance, and Logistics teams. The Customer Service &amp; Operations Manager is primarily responsible for managing and elevating the entire customer care function across our D2C channels (ecommerce and retail). This role is at the heart of our customer-first promise: ensuring every issue is resolved seamlessly and every touchpoint reflects our brand values.
 
 
 
 
 
 The role requires a strong operator who can lead and align cross-functional teams (retail, e-commerce, digital product, logistics, finance) to resolve problems at their root cause, while continuously improving processes to anticipate customer needs. This is both a strategic and hands-on role&mdash;balancing daily resolution of escalations with building a framework for long-term customer satisfaction, loyalty, and operational efficiency.
 
 
 
 
 
 This Job Description intends to highlight the most critical areas of responsibility only and does not cover all aspects of the Position.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Leads and manages the Customer Care/Service team, setting standards for service quality, speed, and resolution.
 </li>
 <li>
 Owns all customer issue escalations across ecommerce and retail, ensuring timely resolution and communication.
 </li>
 <li>
 Proactively drives cross-functional collaboration with Retail, E-commerce, Digital Product, Logistics, and Finance to eliminate friction and improve end-to-end customer experience.
 </li>
 <li>
 Develops, monitors, and reports on customer care KPIs (e.g., resolution time, NPS, repeat issues, CSAT).
 </li>
 <li>
 Implements systems, workflows, and tools that scale with PANGAIA&rsquo;s growth, ensuring operational excellence.
 </li>
 <li>
 Analyzes recurring customer pain points and partners with product, digital, and logistics teams to address structural issues.
 </li>
 <li>
 Establishes best practices for managing returns, refunds, exchanges, and special cases.
 </li>
 <li>
 Acts as the voice of the customer in decision-making forums, ensuring our brand values and promise are upheld.
 </li>
 <li>
 Drives training, knowledge-sharing, and empowerment across frontline teams (retail associates, ecommerce support).
 </li>
 </ul>
 
 
 
 
 
 SUCCESS METRICS/KPIs
 
 
 <ul>
 <li>
 Customer Satisfaction (CSAT)
 </li>
 <li>
 Net Promoter Score (NPS)
 </li>
 <li>
 Resolution Time
 </li>
 <li>
 First Contact Resolution
 </li>
 <li>
 Repeat Issues:
 </li>
 <li>
 Escalation Rate
 </li>
 <li>
 Returns &amp; Refund SLA
 </li>
 </ul>
 
 
 
 
 
 POSITION REQUIREMENTS
 
 
 
 
 EDUCATION &amp; EXPERIENCE
 
 
 <ul>
 <li>
 5+ years of experience in
 
 customer care, operations, or service excellence
 
 , ideally in premium fashion, retail, or ecommerce.
 </li>
 <li>
 Strong background in
 
 operational problem-solving and process improvement
 
 .
 </li>
 <li>
 Proven ability to
 
 influence and align cross-functional teams
 
 without direct authority.
 </li>
 <li>
 Excellent communication, stakeholder management, and escalation handling skills.
 </li>
 <li>
 Data-driven mindset, with experience using CRM/ticketing tools, analytics, and reporting systems.
 </li>
 <li>
 A balance of
 
 strategic leadership and hands-on execution
 
 , able to switch between detail and big picture.
 </li>
 <li>
 Passion for innovation, design, and building a customer-first culture.
 </li>
 </ul>
 
 
</div>

Customer Service Operations Manager

Explore 1034+ Operations manager in Abu Dhabi this November. Find roles across top companies and apply now to boost your career.

1034 operations manager jobs IN Abu Dhabi

Operations Manager

Operations Manager

Operations Manager

Operations Manager - Roastery

Roastery Operations Manager

Operations Manager (UAE National)

Customer Service Operations Manager